1997 Plymouth Grand Voyager complaints

WHILE TRAVELING VEHICLE WAS NOT CHANGING GEARS . TECHNICIAN STATED THAT COOLENT WAS LEAKING INTO RADATOR. PLEASE PROVIDE FURTHER INFORMATON.*AK

AIRBAG LIGHT WAS ON, AND CRUISE CONTROL STOPPED WORKING.*AK

INTERMITTENTLY VEHICLE WILL NOT SHIFT INTO GEAR. DEALER HAS INSPECTED VEHICLE.*AK

AIR BAG LIGHT IS ON, AND THE MANUFACTURER IS NOT AWARE OF ANY REASON FOR THIS TO OCCUR. *AK

CLOCK SPRING WENT OUT CAUSING HORN AND CRUISE CONTROL NOT TO WORK AND AIR BAG LIGHT TO ILLUMINATE. *JB

WHEN VAN WAS HIT BY ANOTHER VEHICLE, ON THE PASSENGER'S SIDE AT A HIGH RATE OF SPEED, THERE WAS NO DEPLOYMENT OF THE PASSENGER'S FRONT AIR BAG. ALSO, HORN DOES NOT WORK, REMOTE ENTRY ON DRIVER'S SIDE DOOR DOES NOT WORK, AIR BAG WARNING LIGHT STAYS ON, FUEL GAUGES DOES NOT WORK, A/C HEATER BLINK ON AND OFF,INSIDE DOME LIGHT BLINKS ON AND OFF, STEERING COLUMN FREEZES, CRUISE CONTROL WORKS ON AND OFF.

WE BROADSIDED A VAN WHO WHICH WENT THROUGH A RED LIGHT. IT WAS A TOTAL FRONT END HIT ON OUR VAN AND THE AIR BAGS DID NOT DEPLOY. *AK

VEHICLE IS GARAGE KEPT, AND WELL MAINTAINED. ORIGINAL TIRES WITH LIGHT TO MODERATE TREADWEAR. ON CLEAR DRY WELL MAINTAINED TOLL ROAD WHILE ON CRUISE CONTROL AT 70 MPH, THE FRONT LEFT TIRE SIDEWALL COMPLETELY BLEW OUT. MY WIFE (THE DRIVER) WAS FORTUNATELY ABLE TO KEEP THE VEHICLE UNDER CONTROL AND MAKE IT TO THE SHOULDER. THIS COULD HAVE BEEN DISASTROUS IF SHE HAD NOT KEPT HER HEAD AND NOT SLAMMED ON BRAKES OR PANICKED AND OVERSTEERED. WE FELT IT NECESSARY TO REPLACE THE ENTIRE SET OF TIRES, EVEN THOUGH THE REMAINING TIRE'S TREADWARE SEEMED FINE. WE SAVED THE PIECES OF THE TIRE THAT BLEW, TOOK DIGITAL PICTURES, AND VIDEO. I QUESTION SAFETY OF THE TIRE AND LARGE MINI-VAN MATCHUP. HOPEFULLY, SHOULD THIS HAPPEN TO ANYONE ELSE, THEY TOO ARE FORTUNATE, AS WAS MY WIFE. *AK (TIRESIZE: P215/65R15)( DOT NUMBER: TIRE SIZE: P215/65R15 )

AIR BAG LIGHT COMES / CRUISE CONTROL FAILS TO WORK, AND HORN CANNOT BE USED. PROBLEM HAPPENS ONLY WHEN ENGINE STARTS, AND IS INTERMITTENT. *AK THE CRUISE CONTROL AND THE HORN FAILURES CAUSED BY CLOCK SPRING ASSEMBLY AND WAS REPLACED. *YH

HORN, AIRBAG, AND CRUISE CONTROL INOPERABLE

CLOCK SPRING ASSEMBLY WAS REPLACED, BUT AIR BAG LIGHT IS STILL ON, HORN IS WORKING AGAIN. CONSUMER HAS NOT CHECKED CRUISE CONTROL.*AK

WHILE PULLING UP TO AN INTERSECTION I HEARD A CLUNK UNDER THE VAN LIKE I HAD SOMETHING HIT THE UNDERCARRIAGE OF THE VAN. I WENT TO TURN AND HAD NO POWER STEERING. AFTER PULLING OFF THE SIDE OF THE ROAD I FOUND THE SERPENTINE BELT HANGING LOOSE. I WENT TO A SERVICE STATION AND THEY FOUND THAT THE BOLT SECURING THE TENSIONER PULLEY HAD BROKEN AND THE TENSIONER WAS GONE. THE DEALERSHIP THAT WE GOT THE PARTS FROM TOLD OUR MECHANIC THAT THEY HAVE REQUESTS FOR TWO OR THREE OF THE TENSIONERS A WEEK DUE TO THE SAME PROBLEM. IT COST ALMOST $400 TO FIX THE PROBLEM.*AK

I HAD TO REPLACE MY POWER STEERING PUMP. MY MECHANIC NOTICED SEVERAL CRACKS ON MAIN PULLEY (S/N OR PART # ON PULLEY: 5 51630K OR 5281 262). THE CENTER PART IS MADE FROM METAL AND PULLEY IS PLASITC. IS THERE ANY WAY I CAN SEND A DIGITAL PHOTO TO SOMEONE FOR INSPECTION?*AK

TRANSMISSON FAILED SUDDENLY AND COMPLETELY. REQUIRED COMPLETE REPLACEMENT. *AK

WHILE DRIVING ABOUT 35 MPH, VEHICLE STALLED, MECHANIC FOUND CAMSHAFT HAD BROKEN, NO PRIOR WARNING. *AK THE ENGINE HAD FAILED AND WAS REPLACED. *YH

DIFFERENTIAL BOLT BROKE WHILE DRIVING, CRACKING CASING, AND CAUSING A HOLE IN TRANSMISSION/DAMAGING IT. MECHANIC AND AUTO PARTS STORES STATED THAT THIS WAS A REOCCURRING COMMON PROBLEM, AND A DESIGN DEFECT.*AK THE MANUFACTURER POINTED OUT THAT THERE WAS NO RECALL ON THIS PART AND THE WARRANTY HAD EXPIRED. *YH

TRANSMISSION COMPLETELY FAILED. THE SAME REPAIR SHOP FIXED SAME PROBLEM, SAME VEHICLE TYPE/YEAR 2 WEEKS PRIOR. *JB ***DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****740103

DIFFERENTIAL BLEW APART, CAUSING FLUID LEAKAGE, CONSUMER STATES IT SOUNDED LIKE A SHOT GUT BEING SHOT AND THEN THE VEHICLE JUST QUIT, DEALER FOUND A HOLE ON THE OUTSIDE OF THE TRANSMISSION CASING. *SLC

I HAVE BEEN TOLD MY MECHANIC AT KELLY BUICK DEALERSHIP IN MASON (CHRYSLER DEALERSHIP) THAT THE BOLT THAT BROKE AND CAUSED THE DAMAGE TO MY TRANSMISSION IS A DEFECT IN DESIGN IN THE DIFFERENTIAL AND THAT IN THEIR OPINION THERE SHOULD BE A RECALL. AT THE TIME THAT MY VAN WAS TAKEN TO THEIR DEALERSHIP FOR DAMAGE DETERMINATION, THEY HAD A ANOTHER PLYMOUTH GRAND VOYAGER THERE WITH SAME DAMAGE AND SINCE THEN, I HAVE LEARNED OF ANOTHER VAN THAT THE SAME THING HAPPENED TO AND NEEDS A NEW TRANSMISSION BECAUSE THIS BOLT BROKE. I ASKED THE MECHANIC IF THERE WAS ANYTHING THAT I COULD HAVE DONE TO PREVENT THIS FROM HAPPENING AND HE SAID NO THAT THERE IS NO WAY OF DETERMINING THAT THIS WOULD HAPPEN OR BE ABLE TO PREVENT IT THROUGH PREVENTITIVE MAINTENANCE. I AM THANKFUL THAT I WAS NOT DOING 70MPH DOWN THE HIGHWAY WITH MY FOUR CHILDREN IN THE CAR. THE DAMAGE THAT THIS BOLT BREAKING CAUSED WHEN IT HAPPENED, CAUSED MY STEERING TO LOCK UP AND I WAS UNABLE TO TURN MY STEERING WHEEL AT ALL. I HAD TO COAST TO A STOP ALONG SIDE THE ROAD. HAD I BEEN TRAVELING THE HIGHWAY AND THAT HAPPENED, I DO NOT WANT TO THINK OF WHAT COULD HAVE HAPPENED. I HAVE TALKED WITH CHRYSLER CORP. AND THEIR POSITION IS THAT BECAUSE THE VEHICLE IS NO LONGER UNDER A WARRANTY, AND THAT AT THIS TIME THERE IS NO RECALL ON MY VAN FOR THIS PROBLEM, THEY WILL NOT COVER THIS REPAIR. I DISAGREE WITH THAT DETERMINATION TOTALLY. THIS IS A REPAIR THAT WAS CAUSED BY A DEFECT IN THEIR DESIGN AND THEREFORE IS A COST INCURRED TO ME THAT I

THE PISTON ASSEMBLY THAT ASSISTS LIFTING TAILGATE HAS BROKEN WHERE IT GOES INTO THE BODY TWICE. THE FIRTST TIME REQUIRED $168.00 IN REPAIRS. AS THE SECOND FAILURE HAPPENED TODAY (1/20/2001) I WILL NOT BE ABLE TO CONTACT DEALER UNTIL MONDAY THE 22ND.. *AK

CHRSLER DEALER REFUSES TO PROVIDE COPY OF SERVICE BULLITEN NO. 070299, NHTSA ITEM NO: SB606159 CONCERNING SERPENTINE BELT SLIPPING OFF TENSIONER IDLER PULLEY. *AK

WHILE DRIVING VEHICLE STALLED UNEXPECTEDLY WHICH MAY CAUSE A CRASH. THERE WAS A BURNING SMELL, BUT DEALER COULD NOT DETERMINE THE CAUSE. PLEASE PROVIDE FURTHER INFORMATION. *AK

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK( DOT NUMBER: )

I NOTICED A SMALL SPLIT ON THE OUTBOARD SIDEWALL OF THE LEFT FRONT TIRE. EVEN THOUGH THE TIRES HAD ADEQUATE TREAD REMAINING, I DECIDED TO HAVE IT CHECKED OUT. ONE OTHER TIRE HAD A SLOW LEAK, AND BASED ON PRICES, I DECIDED TO REPLACE ALL FOUR TIRES. AFTER THE INSTALLATION OF THE NEW TIRES, THE SERVICE MANAGER COMMENTED THAT I MUST HAVE SOMEONE LOOKING OUT FOR ME. I ASKED WHAT HE MEANT AND HE TOOK ME OUT INTO THE SERVICE BAY TO SHOW ME THE TIRES. THREE OF THE FOUR HAD SPLITS BETWEEN THE SIDEWALL AND TREAD MEASURING 13 INCHES OR MORE. TWO OF THE TIRES HAD MULTIPLE SPLITS. ALL THREE TIRES HAD THE LONGEST SPLITS ON THE INBOARD SIDE OF THE TIRES (ONLY ONE HAD A SMALL SPLIT ON THE OUTBOARD SIDEWALL) AND THUS THE WORST PROBLEMS HAD NOT BEEN VISIBLE FOM OUTSIDE THE VAN. BECAUSE OF THE SLOW LEAK IN ONE TIRE I HAD BEEN KEEPING CLOSE TABS ON THE AIR PRESSURE TO KEEP IT WITHIN RANGE FOR ALL FOUR, BUT FOR SOME REASON THE TIRES HAD INORDINATE WEAR ON THE OUTSIDE EDGES ONLY. I DIDN'T KEEP ANY OF THE TIRES, BUT AFTER THE RECENT NEWS REGARDING A POSSIBLE RECALL OF SOME GOODYEAR TIRES , I FELT I SHOULD REPORT IT. I DON'T KNOW IF THIS IS ONE OF THE TIRES POSSIBLY BEING CONSIDERED FOR A RECALL, BUT SOMEONE SHOULD LOOK INTO THESE TIRES. THE SERVICE MANAGER INDICATED THAT ONE OR MORE WOULD LIKELY HAVE LOST TREAD WITHIN TWO HUNDRED MILES. I FEEL VERY LUCKY. *AK (TIRESIZE: P21565R15)( DOT NUMBER: TIRE SIZE: P21565R15 )

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

THE AUTOMATIC TRANSMISSION FAILED AND HAD TO BE REPLACED OR REBUILT. I BELIEVE IT WAS CAUSED BY A DESIGN FLAW.*AK

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

WE HAVE HAD THE TRANSMISSION RELACED ON APRIL 8, 1998, OCTOBER13, 2000, OCTOBER 25, 2000, AND WHEN WE PICKED THE VEHICLE UP ON OCTOBER 25, 2000 NOT 2 HOURS LATER WE WERE BROKE DOWN ON THE SIDE OF THE ROAD AGAIN.*AK

A CHILD WAS ABLE TO PULL THE SHIFT LEVER WITHOUT BRAKE BEING APPLIED, CAUSING VEHICLE TO ROLL, RESULTING IN A COLLISION.*AK *SLC

CLOCK SPRING ASSEMBLY

CONSUMER HAS PUT 3 TRANSMISSIONS (TORQUE CONVERTERS) IN THE VEHICLE. NLM

A GASOLINE SMELL INSIDE OF VEHICLE. ALSO, VEHICLE HESITATED WHEN STARTING. SHE HAS CONTACTED THE DEALER.*AK

THERE WAS NO PREVIOUS PROBLEMS WITH THE TRANSMISSION. I STARTED THE VAN PUT IT IN REVERSE AND IT SOUNDED LIKE SOMETHING CAME APART INSIDE. THERE WAS NO WARNING, NOW THE TRANSMISSION IS LOCKED UP. I AM AWARE OF CHRYSLER'S TRANSMISSION PROBLEMS AND THOUGHT THIS SHOULD BE REPORTED. I DON'T KNOW WHAT WOULD HAVE HAPPEN IF WE HAD BEEN ON THE HIGHWAY WHEN THIS HAPPENED. THANK YOU VERY MUCH, ROGER CECIL

VEHICLE EXPERIENCED ENGINE COMPARTMET FIRE CLAIM # 42-1373-413. NLM

PRIOR TO THE FIRE THERE WAS A PUFF OF SMOKE NEAR THE FIREWALL ON THE DRIVERS SIDE, THE CONSUMER DROVE A HOUR AND PARKED THE VEHICLE, SEVERAL HOURS LATER THE ENGINE CAUGHT FIRE CLAIM # 20-5273-226. NLM

WHILE DRIVING THE VEHICLE CAUGHT FIRE, IT APPEARED TO BE ELECTRICAL, CLAIM # 40-2269-222. NLM

STRAPS ON THE INTEGRATED CHILD CAR SEAT ARE TOO LOOSE. CHILD CAN CLIMB OUT OF THE SEAT. THERE IS NO WAY TO TIGHTEN THEM UP. DEALER HAS BEEN CONTACTED.*AK

WHILE TRAVELING AND WITHOUT ANY INDICATION VEHICLE STALLED. CONSUMER WAS ABLE TO RESTART VEHICLE, BUT IT WOULD NOT DRIVE OUT OF FIRST GEAR. PLEASE PROVIDE FURTHER INFORMATION.*AK

I HAVE HAD PROBLEMS WITH THIS VEHICLE EVER SINCE I BOUGHT IT. I TOOK THE VAN TO A GARAGE FOR THE PROBLEM I'M REPORTING AND THEY SAID IT WAS A PROBLEM WITH THE VEHICLE LOSING GROUNDING AND BURNING OUT THE PCM(?), BCM(?). THEY ALSO TOLD ME THAT THIS IS NOT A PART THAT IS MANUFACTURED FOR REPLACEMENT, YOU HAVE TO PULL THE DEFECTIVE ONE OUT AND SEND IT IN TO BE REPAIRED. THIS WILL TAKE ANYWHERE FROM 2 TO 5 DAYS AND THE COST IS $1,500. ADD TO THIS, 2 TO 5 DAYS OF A RENTAL CAR IN ORDER TO BE ABLE TO COMMUTE TO AND FROM WORK. NEVER WILL I BUY ANOTHER PLYMOUTH. EVER. *AK

PITTED/CORRODED FRONT ROTORS; VARIOUS REPAIRS SHOP MECHANICS INFORMED CONSUMER THAT PLYMOUTH TRUCK VOYAGERS 1996-1998 WERE COMMONLY KNOWN FOR THAT PROBLEM. MANUFACTURER NOTIFIED. *AK

NO HEADS RESTRAINTS IN THE MIDDLE AND BACK ROW SEATS, CAUSING LOSS OF PROTECTION.*AK

WHEN REMOVING CHILD FROM THE INTEGRAL CHILD SEAT HARNESS RETRACTED UP AROUND THE CHILD'S NECK, CHOKING THE CHILD. PARENT HAD TO CUT THE STRAP TO REMOVE THE CHILD. A DEALERSHIP WAS CALLED ABOUT THE PROBLEM. OWNER WAS TOLD VAN WAS NOT INCLUDED IN RECALL, AND WOULD NOT BE SERVICED FREE OF CHARGE. THE PROBLEM HAS NOT BEEN CORRECTED AT THIS TIME. *AK

TRANSMISSION MAIN SEAL DAMAGED CAUSING FLUID TO LEAK AND IMMINENT TRANSMISSION FAILURE. TRANSMISSION SPECIALIST SAID SUCH FAILURE IS VERY UNUSUAL FOR LOW MILEAGE VEHICLE AND SUGGESTED RECALL MAY BE ISSUED FOR VOYAGER/CARAVAN MODELS. DEALER DENIED THIS IS A MANUFACTURER PROBLEM. REVIEW OF NHTSA COMPLAINT SECTION REVEALS OTHERWISE. HOW MANY FAILURES DOES IT TAKE FOR A RECALL TO BE ISSUED?*AK

I AM A POLICE OFFICER AND HAVE TAKEN REPORTS TWICE ON GRAND VOYAGERS WHERE THEY HAVE POPPED OUT OF GEAR AND ROLLED UNNATTENDED. ON 5-10-2000 MY SISTERS VEHICLE WHICH WAS PARKED ON MY GRADED DRIVE DID THE SAME. IT NEARLY RAN ME OVER AND STRUCK MY VEHICLE. HER TRANSMISSION CAN BE PUT INTO GEAR WITHOUT DEPRESSING THE BRAKES. THE SAME WAS TRUE FOR THE TWO REPORTS I TOOK IN MY OFFICIAL CAPACITY. THE DEALER TOLD ME THAT ALTHOUGH IT IS A MANDATED FEATURE IT ONLY LASTS SO LONG AND THAT IT IS NOT COVERED UNDER WARRANTY. THIS IS A MATTER THAT SHOULD BE LOOKED INTO BEFORE THE DEFECT RESULTS INTO A FATALITY. *AK

WHILE DRIVING PRESSED ON ACCELERATOR PEDAL AND VEHICLE HESITATED. NOTICED WHITE SMOKE IN THE REAR OF VEHICLE. CHECKED SIDE MIRRORS & NOTICED FLAMES. STOPPED & TURNED VEHICLE OFF. FIRE DEPARTMENT CALLED & PUT FLAMES OUT. VEHICLE TOWED TO DEALERSHIP. MECHANIC INDICATED A SPARK CAUSED FUEL PUMP TO IGNITE & THE ELECTRICAL WIRES BURNED. WIRING HARNESS, ANTI-LOCK BRAKE SENSORS, FUEL PUMP, FUEL FILTER, AND FUEL TANK WERE ALL DAMAGED. *AK *ML

A SPARK FROM AN UNKNOWN SOURCE IGNITED GASOLINE FROM A SMALL LEAK IN THE FUEL PUMP AND RESULTED IN THE MINIVAN CATCHING ON FIRE. THE WIRING OF THE VEHICLE WAS ALSO BURNED IN THE FIRE. THE REPAIR SHOP WHO INTIALLY LOOKED AT THE VEHICLE FELT IT WOULD BE BETTER FOR CHRYSLER TO PERFORM THE REPAIR WORK DUE TO THE WIRING BEING INVOLVED. OUR LOCAL CHRYSLER DEALERSHIP REFUSED TO ALLOW THE CAR TO BE TOED TO THE DEALERSHIP UNTIL NATIONAL CHRYSLER SENT OUT AN INVESTIGATOR TO DETERMINE THE CAUSE OF THE FIRE. WE HAVE BEEN PROVIDED LITTLE INFORMATION FROM CHRYSLER OTHER THAN THEIR BELIEF THE FIRE WAS NOT DUE TO A MANUFACTURING PROBLEM. THEY HAVE NOT STATED WHAT THEY BELIEVE CAUSED THE FIRE AND THE DELAY IN GETTING OUR VEHICLE REPAIRED WAS OVER 1 WEEK. WE HAVE YET TO GET THE VEHICLE BACK! *AK

AUTOMATIC TRANSMISSION CAN BE SHIFTED TO REVERSE OR DRIVE WITHOUT HAVING FOOT ON THE BRAKE, DESIGN FLAW. YH

WHILE DRIVING AT HIGHWAY SPEEDS AND TRYING TO PASS ANOTHER VEHICLE, ENGINE REVS, AND THE ACCELERATOR HAS TO BE RELEASED BEFORE THE TRANSMISSION CATCHES UP. DEALER HAS BEEN CONTACTED, SAYS THIS CONDITION IS NORMAL. *AK *ML

I TOOK THE VEHICLE TO A TRANSMISSION REPAIR SHOP AND WAS TOLD THE MAIN SEAL (PUMP SEAL) WAS DEFECTIVE AND NEEDED TO BE REPLACED BECAUSE OF LEAKING. I CHOOSE TO PULL THE TRANS MISSION AND FOUND A CRACK ON A MACHINED SURFACE INSIDE THE BELL HOUSING BEHIND THE TOURQUE CONVERTER. THE CRACK IS 1/16" WIDE AND 1" TO 1 1/2" LONG. THE MACHINED AREA LOOKS TO BE DESIGNED TO ALLOW CLEARENCE FOR THE TORQUE CONVERTER. THE CRACK ALSO APPEARS TO BE PUSH THRU FROM THE PASSENGERS SIDE DRIVE AXLE ASSEMBLY MEANING IT IS RAISED INSIDE THE BELL HOUSING. MY COMPLAINT IS THIS APPEARS TO BE A FLAW IN THE DESIGN THAT ALLOWS CLEARENCE FOR THE TOURQUE CONVERTER CAUSING A THIN WALL IN THE BELL HOUSING. IS THERE ANY TYPE OF RECALL OR INVESTIGATION THAT WOULD ALLOW OWNERS TO HAVE THEIR VEHICLES FIXED OR CHECKED FOR THIS PROBLEM? *AK

A MECHANISM WITHIN THE FUEL TANK ASSEMBLY MALFUNCTIONED WHICH CAUSED THE LEVELS OF FUEL TO INCORRECTLY REGISTER. DEALER REPLACED THE FUEL SENSOR, AND A COMPUTER CHIP WITHIN THE SYSTEM, WHICH DID NOT CORRECT THE PROBLEM. PLEASE GIVE ANY FURTHER DETAILS. *AK