2011 Keystone Outback

Routine

Owners filed 4 complaints about this vehicle with federal regulators, most often about the tires. It has been recalled 4 times.

What fails
ComponentReportsCrashesFiresInjuries
Wheels2
000
Tires1
000
Structure › Body1
100

4 safety recalls

Part 573 reports
Equipment17V755000
Filed Nov 22, 20171,205,997 vehiclesKeystone Rv Company

Defect. Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy. Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.

Trailer Hitches11V002000
Filed Jan 4, 20111,086 vehiclesKeystone Rv Company

Defect. KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2010-2011 COUGAR, LAREDO AND OUTBACK TRAVEL TRAILERS EQUIPPED WITH LIPPERT COMPONENT HITCH COUPLERS FOR LACK OF INDENTATION ON THE FORWARD EDGE OF THE COUPLER.

Risk. IF THE COUPLER IS LACKING THE INDENT IT WILL LEAD TO AN INCREASED RISK OF TRAILER SEPARATION FROM THE HITCH BALL WHILE TOWING RESULTING IN PROPERTY DAMAGE AND/OR VEHICLE CRASH.

Remedy. OWNERS ARE ASKED TO INSPECT THE HITCH COUPLER FOR THE CORRECT STAMPING. IF THE HITCH COUPLER IS NOT FORMED CORRECTLY ARRANGEMENTS WILL BE MADE TO REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 24, 2011. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.

Wheels10V597000
Filed Nov 23, 20102,338 vehiclesKeystone Rv Company

Defect. KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2011 TRAVEL TRAILERS EQUIPPED WITH 15" X 6" WHITE SPOKE OR MODULAR DESIGN STEEL WHEELS WITH A SIX HOLE BOLT PATTERN. SOME OF THE WHEELS MAY HAVE INADEQUATE WELD PENETRATION BETWEEN THE OUTER RING AND THE CENTER PLATE DUE TO IMPROPER PLATE ALIGNMENT.

Risk. THERE COULD BE A POTENTIAL WHEEL FAILURE AND WHEEL LOSS INCREASING THE RISK OF A CRASH, OR PERSONAL INJURY.

Remedy. KEYSTONE WILL REPLACE THE WHEELS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 15, 2010. OWNERS MAY CONTACT KEYSTONE AT 1-866-425-4369.

Equipment10V478000
Filed Oct 5, 20105,459 vehiclesKeystone Rv Company

Defect. KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2011 RECREATIONAL VEHICLES EQUIPPED WITH ATWOOD 35 SERIES RANGE OVENS. A POTENTIAL EXISTS FOR A SMALL FRACTURE WITHIN THE LINE DELIVERING GAS TO THE OVEN CAVITY BURNER. SUCH A FRACTURE MAY CAUSE PROPANE GAS TO LEAK FROM THE LINE.

Risk. A PROPANE LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE AND/OR EXPLOSION CAUSING PROPERTY DAMAGE AND/OR PERSONAL INJURY.

Remedy. DEALERS WILL ISOLATE AND PERFORM A DROP PRESSURE TEST ON THE OVEN SUPPLY TUBE AND IF THE TUBE LEAKS IT WILL BE REPLACED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2010. OWNER MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.

What owners reported

Newest filings
Tires
Filed Apr 3, 20161,500 milesGA

WHILE DRIVING 65 MPH ON THE HIGHWAY, I EXPERIENCE CATASTROPHIC FAILURE OF THESE TRAILER TIRES. TIRES WERE INFLATED TO MANUFACTUER INSTRUCTIONS 65 PSI. PRE TRIP INSPECTION SHOWED NO CRACKS OR DRY ROTTING. THERE WAS NO INDICATION OF ANY DEFECT. VEHICLE WAS NOT OVERLOADED. AFTER REPLACING THE FIRST BLOW OUT, A SECOND TIRE CATASTROPHICALLY FAILED WITHIN 30 MILES OF THE FIRST. CAMPER SUSTAINED DAMAGE TO THE WHEEL WELL, EXTERIOR TRIP, SOME LIGHTING WIRING AND PUT A HOLE IN THE FLOOR FROM UNDERNEATH.

Wheels
Filed Jun 2, 20144,273 milesGA

POWER KING TOWMAX STR235/80R16 DOT 83B5 GPB DATE CODE 1410 TRAILER TIRE BLOWOUT. WHILE TRAVELING AT ABOUT 15 MPH, OUR FIFTH-WHEEL TRAVEL TRAILER'S RIGHT REAR TIRE MADE A LOUD BANG AS IF IT POPPED, THE ENTIRE TREAD AND STEEL BELT PORTION OF THE TIRE BEGAN TO COME OFF AS IF PEELED, AND THE TREAD BEGAN TO CUT UP THE UNDERSIDE OF THE TRAILER AS IT SPUN AROUND WITH THE TIRE. THE CIRCULATING TREAD TORE THROUGH THE WEATHER BARRIER, TORE OUT THE INSULATION, BENT SUPPORTS FOR THE DECKING AND SKIRTING, BENT PROPANE LINES, AND BEAT THE PLYWOOD DECKING ABOVE THE WHEELS. THE TREAD/BELT REMAINED BARELY ATTACHED TO THE REST OF THE TIRE. THE TIRE WAS STILL HOLDING SOME AIR AND WAS HISSING FROM A LEAK THAT WAS NOT READILY VISIBLE. THE TIRE HAD ABOUT 4273 MILES ON IT. THE TIRE PRESSURE AND LUG NUT TORQUE HAD BEEN MAINTAINED BEFORE EVERY TRIP, THE BRAKES AND ALIGNMENT HAD BEEN CHECKED IN THE FALL, AND A TRIP HAD BEEN MADE IN THE FALL AFTER THE BRAKE AND ALIGNMENT WORK WITHOUT INCIDENT. THE RIM WAS NOT HOT, THERE WAS NO APPARENT MECHANICAL ISSUE WITH THE TRAILER, AND THERE WAS NO OBJECT IN THE ROAD THAT COULD CAUSE A BLOWOUT. THE WHEEL WAS SWAPPED OUT FOR THE SPARE, WHICH HAD ALSO HAD THE AIR PRESSURE CHECKED PRIOR TO THE TRIP, AND THE LUG NUT TORQUE WAS SET IN THE PROCESS OF MOUNTING THE SPARE. *TR

Wheels
Filed Jun 2, 20144,284 milesGA

POWER KING TOWMAX STR235/80R16 DOT 83B5 GPB DATE CODE 1410 TRAILER TIRE BLOWOUT. WHILE TRAVELING AT ABOUT 55 MPH AND LESS THAN AN HOUR AFTER A BLOWOUT OF THE SAME MAKE AND MODEL OF TIRE, OUR FIFTH-WHEEL TRAVEL TRAILER'S RIGHT REAR TIRE MADE A LOUD BANG AS IF IT POPPED, THE ENTIRE TREAD AND STEEL BELT PORTION OF THE TIRE CAME OFF AS IF PEELED, AND CONTINUED THE DAMAGE TO THE UNDERSIDE OF THE TRAILER THAT THE FIRST BLOWOUT BEGAN. THE TREAD/BELT PORTION SEPARATED FROM THE REST OF THE TIRE AND TORE MORE OF THE WEATHER BARRIER, TORE OUT MORE INSULATION, FURTHER BENT SUPPORTS FOR THE DECKING AND SKIRTING, PINCHED PROPANE LINES NEARLY CLOSED, BEAT THE PLYWOOD DECKING ABOVE THE WHEELS, TWISTED THE METAL SKIRTING ABOVE AND BEHIND THE WHEELS, TORE OFF THE FENDER, AND DAMAGED THE SLIDE-OUT'S FIBERGLASS TRIM. THE TIRE HAD BEEN THE SPARE, HAD NEVER BEEN USED PRIOR TO THE BLOWOUT LESS THAN AN HOUR EARLIER, HAD BEEN COVERED WHILE NOT IN USE, AND LOOKED NEW PRIOR TO USE. THE SPARE'S TIRE PRESSURE HAD BEEN CHECK PRIOR TO THE TRIP, THE LUG NUT TORQUE HAD BEEN SET WHEN MOUNTED AFTER THE PRIOR BLOWOUT, THE BRAKES AND ALIGNMENT HAD BEEN CHECKED IN THE FALL, AND A TRIP HAD BEEN MADE IN THE FALL AFTER THE BRAKE AND ALIGNMENT WORK WITHOUT INCIDENT. THE RIM WAS NOT HOT, THERE WAS NO APPARENT MECHANICAL ISSUE WITH THE TRAILER, AND THERE WAS NO OBJECT IN THE ROAD THAT COULD CAUSE A BLOWOUT. THE SPARE'S TREAD AND THE PRIOR BLOWOUT'S TREAD SHOWED NO SIGNS OF UNEVEN WEAR AND NEITHER TIRE SHOWED ANY VISIBL

Structure › BodyCrash
Filed May 9, 2014FL

WE RECENTLY PURCHASED A USED 2011 KEYSTONE OUTBACK TOY HAULER-STYLE TRAVEL TRAILER. IT HAS A SIDE-ENTRY GARAGE ON THE FRONT OF THE TRAILER. KEYSTONE ADVERTISES THE TRAILER AS CAPABLE OF TRANSPORTING A FULL-SIZED MOTORCYCLE IN THE GARAGE. UNFORTUNATELY, THERE'S A DEFECTIVE DESIGN IN THE LOADING RAMP THAT MAKES GETTING A MOTORCYCLE IN THE GARAGE VERY DANGEROUS AND ALMOST IMPOSSIBLE. THE PROBLEM IS WITH THE ANGLE OF THE LOADING RAMP WHEN IT'S OPENED. IT'S SO STEEP, MOST STREET MOTORCYCLES BOTTOM OUT ON THE FRAME. MY PERSONAL EXPERIENCE WITH THE DEFECT WAS WHEN I TRIED TO RIDE MY 2009 HARLEY-DAVIDSON FXD SUPER GLIDE UP THE RAMP INTO THE GARAGE. THE FRONT TIRE MADE IT INTO THE GARAGE, BUT THE FRAME OF THE MOTORCYCLE BOTTOMED OUT ON THE TRAILER, CAUSING ME TO LUNGE FORWARD ONTO THE HANDLEBARS. I THEN ROLLED BACK DOWN THE RAMP, SKIDDING THE FRONT TIRE WITH THE BRAKE ON. I WAS VERY LUCKY NOT TO LOSE MY BALANCE AND COME OFF THE BIKE. THERE'S AN OWNER'S FORUM ONLINE FOR KEYSTONE OUTBACKS CALLED "OUTBACKERS.COM" AFTER REVIEWING COMMENTS FROM OTHER OWNERS OF KEYSTONE OUTBACK TOY HAULERS, IT'S CLEAR TO ME THAT THIS IS A WIDE-SPREAD PROBLEM. APPARENTLY KEYSTONE RAISED THE RIDE-HEIGHT OF THE TRAILERS BEGINNING WITH THE 2010 MODEL YEAR, BUT DIDN'T CONSIDER THE WAY IT WOULD INCREASE THE ANGLE OF THE LOADING RAMP TO A DANGEROUS DEGREE. THE WEBSITE SHOWS MANY DIFFERENT WAYS PEOPLE HAVE TRIED TO WORK AROUND THE STEEP ANGLE TO FIX THE PROBLEM THEMSELVES. SOME APPEAR QUITE INGENIOUS. HOWEVER, I TH

4 of 4 complaints, reproduced as filed.

Across model years

Worst on record: 2007
YearComplaintsRecallsFiresDeathsAssessment
20250100Routine
20240100Routine
20231000Routine
20222300Routine
20211200Routine
20200100Routine
20192200Routine
20180100Routine
20174300Routine
20162300Routine
20150200Routine
20142200Routine
20132300Routine
20120100Routine
2011 — this page4400Routine
20102300Routine
20091100Routine
20080100Routine
20078310Routine
20063200Routine
20055210Routine
20043200Routine
20033210Routine
20022100Routine

Compare every Outback year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Nov 22, 2017. Source: NHTSA Office of Defects Investigation.