Owners filed 2 complaints about this vehicle with federal regulators, most often about the structure › body. It has been recalled 3 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Structure › Body
2
0
0
0
3 safety recalls
Part 573 reports
Equipment17V755000
Filed Nov 22, 20171,205,997 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy. Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Structure17V439000
Filed Jul 13, 2017910 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain 2016-2017 Keystone Outback travel trailers, models 220URB, 240URS, 250URS, 255UBH, and 293UBH. The affected vehicles were built with an incorrect drawbar installed to tow the travel trailer.
Risk. Under certain conditions while traveling, the drawbar may bend, affecting vehicle handling and increasing the risk of a crash.
Remedy. Keystone will notify owners, and dealers will bolt on a reinforcement channel over the existing drawbar attachment of the frame, free of charge. The recall began on August 28, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-290.
Equipment › Recreational Vehicle/Trailer16V282000
Filed May 10, 201688 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain model year 2016-2017 Keystone Outback recreational trailers, model 326RL, manufactured February 24, 2016, to April 21, 2016. These vehicles have a television mounting bracket that may not be properly secured to the wall.
Risk. The improperly secured bracket may allow the TV to fall, increasing the risk of injury to an occupant nearby.
Remedy. Keystone has notified the affected owners. Dealers will re-install the TV bracket with larger screws, free of charge. The recall began on May 13, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-251.
What owners reported
Newest filings
Structure › Body
Filed Jan 25, 20181,694 milesAZ
TL* THE CONTACT OWNS A 2016 KEYSTONE OUTBACK. WHILE THE VEHICLE WAS UNDERGOING A MANDATORY INSPECTION, THE CONTACT WAS INFORMED THAT THERE WAS A DIP IN THE ROOF NEAR THE AIR CONDITIONING UNIT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED ORE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: [XXX]. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 1,694. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Structure › Body
Filed Jun 6, 2016169 milesAZ
KEYSTONE RV AND DUTCHMAN RV OF GOSHEN, IN ARE MANUFACTURING DEFECTIVE UNITS AND REFUSE TO REPLACE THE EXTERIOR SIDE PANELS OF THE UNIT WHICH ARE CRACKING IN HALF. THE RV HAS 5 CRACKS IN THE FRP AND GELCOAT OF THE UNIT CAUSING THE BODY OF THE UNIT TO CRACK APART. THE MORE WE HAUL IT DOWN THE ROAD THE MORE CRACKS APPEAR. THE PROBLEM IS THAT THE LUAN PANELS, WHICH WERE INSTALLED BY THE FACTORY WERE NOT INSTALLED PROPERLY LEAVING AN INCH GAP BETWEEN EACH ONE THEREFORE THE FRP HAS NOTHING TO ADHERE TO, CAUSING THE UNIT TO CRACK APART ON BOTH SIDES. THE GEL COAT IS CRACKED AS WELL AS THE FRP ON THE EXTERIOR, WHO KNOWS WHAT IS HAPPENING TO THE INTERIOR. I HAVE BEEN TALKING TO THE WARRANTY COMPANY SINCE SEPTEMBER 2015 WITH NO HELP FROM THEM JUST GETTING THE RUN AROUND. THE WARRANTY COMPANY WANTS TO REPAIR THE UNIT, WHICH HAS BEEN PREVIOUSLY REPAIRED AND THE REPAIR DID NOT WORK. THE SIDE PANELS NEED TO BE REPLACED. WE WERE DEFINITELY SOLD A DEFECTIVE UNIT AND SOMEONE KNOWS WE WERE AS REPAIRS WERE ALREADY DONE AND NOTHING WAS DIVULGED TO US. WE BOUGHT THIS UNIT IN JUNE OF 2015 AND WE WERE TOLD IT WAS BRAND NEW. IT IS JUST A MATTER OF TIME BEFORE THIS UNIT CRACKS APART ON THE HIGHWAY AND CAUSES AN ACCIDENT. IT IS LITERALLY CRACKING IN HALF ON BOTH SIDES OF THE UNIT. THERE ARE 5 CRACKS IN ALL.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 22, 2017. Source: NHTSA Office of Defects Investigation.