2003 Keystone Outback

Routine

Owners filed 3 complaints about this vehicle with federal regulators, most often about the structure › frame and members. It has been recalled 2 times.

What fails
ComponentReportsCrashesFiresInjuries
Structure › Frame and Members1
000
Structure1
000
Equipment › Recreational Vehicle/Trailer1
010

2 safety recalls

Part 573 reports
Equipment17V755000
Filed Nov 22, 20171,205,997 vehiclesKeystone Rv Company

Defect. Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy. Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.

Equipment › Recreational Vehicle/Trailer03V463000
Filed Nov 12, 20033,641 vehiclesKeystone Rv Company

Defect. ON CERTAIN TRAVEL TRAILERS EQUIPPED WITH SAMSUNG MICROWAVE OVENS, THESE OVENS WERE PRODUCED WITH A DEFECTIVE PANEL. AN ELECTRICAL SHORT CAN OCCUR BETWEEN CIRCUIT PATTERNS ON THE MEMBRANE PANEL, ESPECIALLY OVERLAPPED BY A "JUMPER" OR JUMP WIRE. THIS MAY CAUSE THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS.

Risk. AN ELECTRICAL SHORT CAN OCCUR CAUSING THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS. THIS COULD RESULT IN EXCESSIVE HEAT, SMOKE, OR POSSIBLY A FIRE.

Remedy. SAMSUNG WILL NOTIFY CUSTOMERS AND REPAIR THE PANEL FREE OF CHARGE. IN THE MEANTIME, CONSUMERS SHOULD UNPLUG THEIR MICROWAVE, IF POSSIBLE. IF THE CONSUMER IS UNABLE TO UNPLUG THE MICROWAVE, THEY SHOULD LEAVE THE DOOR AJAR UNTIL THE PANEL IS REPLACED. CONSUMERS SHOULD NEVER USE THE MICROWAVE OVEN FOR STORAGE OR LEAVE ANY TOWELS, PAPER, CLOTH OR OTHER PRODUCTS IN THE MICROWAVE AFTER USE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SAMSUNG AT 800-932-3837 OR KEYSTONE AT 574-535-2100.

What owners reported

Newest filings
Equipment › Recreational Vehicle/TrailerFire
Filed May 23, 2010WA

WE WERE THE OWNERS OF A 2003 OUTBACK BY LITEWAY (KEYSTONE) UNTIL FEB. 2010 AT WHICH TIME IT CAUGHT FIRE AND BURNED COMPLETELY. IT WAS SITTING IN OUR DRIVEWAY AND LUCKILY A NEIGHBOR WOKE UP AND REPORTED IN ON FIRE. THE FIRE MARSHAL DETERMINED IT STARTED BEHIND THE REFRIGERATOR. WHILE LOOKING ON LINE YESTERDAY, I CAME ACROSS SEVERAL BLOGS DISCUSSING A RECALL ON THE SAME REFRIGERATOR WE HAD IN OURS. IT IS MADE BY DOMETIC AND APPARENTLY THEY'RE HANDLING THE SITUATION VERY POORLY.THIS PROBLEM IS EFFECTING AN IMMENSE AMOUNT OF TRAILERS. WE, LIKE HUNDREDS OR THOUSANDS OF OTHERS, NEVER RECEIVED A NOTICE OF RECALL THAT WOULD ALERT US TO THE POTENTIAL DANGERS! I'VE READ SEVERAL OTHER COMPLAINTS REGARDING THE "BANDAID" FIX DOMETIC WAS OFFERING AND READ THAT EVEN AFTER THE "FIX", THEIR TRAILERS CAUGHT FIRE. WHAT CAN WE DO? OUR INS. ONLY COVERED A PORTION OF THE REMAINING BALANCE THAT WE OWE AND WE ARE STILL MAKING PAYMENTS ON SOMETHING THAT DOESN'T EXIST! HELP..... *TR

Structure
Filed Oct 30, 2008SC

TL*THE CONTACT OWNS A 2003 KEYSTONE OUTBACK LITE FIFTH WHEEL. WHILE DRIVING LESS THAN 70 MPH, THE RIGHT SIDING ON THE PASSENGER SIDE OF THE VEHICLE PEELED OFF. THERE WAS FIBERGLASS DEBRIS. NO REPAIRS HAVE BEEN MADE. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND ADVISED THE CONTACT TO HIRE AN ATTORNEY. UPDATED 11/17/08 *CN THE CONSUMER WAS INFORMED THE RV HAD EXTENSIVE WATER DAMAGED ON THE FRONT A RIGHT AND LEFT SIDE. UPDATED 11/24/08.*JB

Structure › Frame and Members
Filed Nov 20, 20032,500 milesFL

THE TRAILERS REAR BUMPER IS SEPARATING FROM THE FRAME. THE CAUSE OF BUMPER SEPARATION IS UNDETERMINED. PLEASE PROVIDE ADDITIONAL INFORMATION. *PH

3 of 3 complaints, reproduced as filed.

Across model years

Worst on record: 2007
YearComplaintsRecallsFiresDeathsAssessment
20250100Routine
20240100Routine
20231000Routine
20222300Routine
20211200Routine
20200100Routine
20192200Routine
20180100Routine
20174300Routine
20162300Routine
20150200Routine
20142200Routine
20132300Routine
20120100Routine
20114400Routine
20102300Routine
20091100Routine
20080100Routine
20078310Routine
20063200Routine
20055210Routine
20043200Routine
2003 — this page3210Routine
20022100Routine

Compare every Outback year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Nov 22, 2017. Source: NHTSA Office of Defects Investigation.