The contact owns a 2023 Keystone Cougar. The contact stated that while towing the RV at an undisclosed speed, the contact could see the top of the RV, which was normally impossible, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection, the contact became aware that the frame at the hitch had buckled, allowing the front of the RV to tilt downward. No warning lights were illuminated. The RV was not taken to the dealer or an independent mechanic. The RV was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 1,000.
2023 Keystone Outback
Routine
Owners filed 1 complaints about this vehicle with federal regulators, most often about the structure. No safety recall has been issued.
What fails
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Structure | 1 | 0 | 0 | 0 |
What owners reported
Newest filingsStructure
Filed Aug 14, 20251,000 milesWA
1 of 1 complaints, reproduced as filed.
Across model years
Worst on record: 2007| Year | Complaints | Recalls | Fires | Deaths | Assessment |
|---|---|---|---|---|---|
| 2025 | 0 | 1 | 0 | 0 | Routine |
| 2024 | 0 | 1 | 0 | 0 | Routine |
| 2023 — this page | 1 | 0 | 0 | 0 | Routine |
| 2022 | 2 | 3 | 0 | 0 | Routine |
| 2021 | 1 | 2 | 0 | 0 | Routine |
| 2020 | 0 | 1 | 0 | 0 | Routine |
| 2019 | 2 | 2 | 0 | 0 | Routine |
| 2018 | 0 | 1 | 0 | 0 | Routine |
| 2017 | 4 | 3 | 0 | 0 | Routine |
| 2016 | 2 | 3 | 0 | 0 | Routine |
| 2015 | 0 | 2 | 0 | 0 | Routine |
| 2014 | 2 | 2 | 0 | 0 | Routine |
| 2013 | 2 | 3 | 0 | 0 | Routine |
| 2012 | 0 | 1 | 0 | 0 | Routine |
| 2011 | 4 | 4 | 0 | 0 | Routine |
| 2010 | 2 | 3 | 0 | 0 | Routine |
| 2009 | 1 | 1 | 0 | 0 | Routine |
| 2008 | 0 | 1 | 0 | 0 | Routine |
| 2007 | 8 | 3 | 1 | 0 | Routine |
| 2006 | 3 | 2 | 0 | 0 | Routine |
| 2005 | 5 | 2 | 1 | 0 | Routine |
| 2004 | 3 | 2 | 0 | 0 | Routine |
| 2003 | 3 | 2 | 1 | 0 | Routine |
| 2002 | 2 | 1 | 0 | 0 | Routine |
Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.