Page 2 of 2 · complaints 51–65 of 65

2014 Ford Fusion Hybrid complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

SteeringCrash
Filed Jul 30, 201533,000 milesMI

VEHICLE BREAKS STOPPED WORKING AND WENT STRAIGHT TO THE FLOOR. ALSO LOSS OF STEERING. SINCE BOTH THE BRAKES AND STEERING ARE ELECTRONIC I BELIEVE THERE WAS A ELECTRONIC FAILER IN THE CAR.

Service Brakes
Filed May 29, 20151,000 milesNY

TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE, THE BRAKE SENSOR LIGHT WOULD SUDDENLY ILLUMINATE AND THE ABS WAS ERRONEOUSLY ACTIVATED. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE ABS COULD BE HEARD OPERATING. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS DUE TO THE FAILURE. THE DEALER REPROGRAMMED THE BRAKE COMPUTER, BUT THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE BRAKE BOOSTER WAS REPLACED. THE CONTACT THEN EXPERIENCED A CONDITION IN WHICH THE BRAKE PEDAL WAS TOO SENSITIVE. WHEN SLIGHTLY PRESSING THE PEDAL, THE BRAKES WOULD ABRUPTLY STOP THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 1,000.

Electrical System
Filed Apr 1, 201515,000 milesTX

DRIVING DOWN RURAL RESIDENTIAL AREA ROAD AT NIGHT. CAR ILLUMINATED "STOP SAFELY NOW" WARNING AND LOST POWER. CAR STALLED AND WOULD NOT RE-START LEAVING ME STRANDED. TOW TRUCK WAS CALLED AND PICKED UP CAR. DEALER REPORTED THAT CAR BLEW 125 AMP FUSE AND SEVERAL ELECTRICAL COMPONENTS DAMAGED. THIS OCCURRED APPROXIMATELY TWO WEEKS AFTER CAR'S LEAKY TRANSMISSION WAS REPAIRED. CAR STILL IN SERVICE DEPARTMENT. *TR

Service Brakes
Filed Jan 18, 201512,000 milesMI

MY WIFE WAS TRAVELING DOWN A LOCAL ROAD (5 LANES) AND SPEED LIMIT 40 MPH GETTING INTO THE CENTER LEFT TURN LANE, THERE WERE THREE ADDITIONAL CARS IN FRONT OF HER. SHE WAS PROBABLY DOING ABOUT 15 MPH AT MOST AND BEGAN TO DEPRESS THE BRAKE PEDAL WHEN SHE EXPERIENCED WHAT WE SUBSEQUENTLY LEARNED IS CALLED A "HARD STOP/HARD BRAKE" - THIS IS WHEN THE ELECTRONIC BRAKES FAIL AND THE MANUAL BRAKES TAKE OVER. LUCKILY, SHE IS A VERY CAUTIOUS DRIVER AND NOT PRONE TO QUICK STOPS. THE CAR SLOWED AND FINALLY CAME TO A HALT WITHOUT HITTING THE CAR IN FRONT OF HER AFTER SHE DEPRESSED THE BRAKE TWICE. IT IS VERY PROBABLE THAT SHE DID NOT DEPRESS REALLY FAR DOWN NOT BEING AWARE OF HOW THE MANUAL BRAKES ARE SUPPOSED TO TAKE OVER IF THE ELECTRONIC BRAKES FAIL. SHE SUBSEQUENTLY BEGAN TO EXPERIENCE A LOW-GRADE CLICKING/GRINDING NOISE WHEN SHE WOULD HAVE THE BRAKE PEDAL DEPRESSED AFTER BEING AT A COMPLETE STOP. SHE TOOK THE CAR INTO THE FORD DEALERSHIP FOR IMMEDIATE EXAMINATION. SHE HAS BEEN TOLD THAT THE DEALERSHIP HAD TO ORDER A NEW ABS MODULE. THE FEAR FOR HER IS WHAT WOULD CAUSE SUCH A FAILURE SO EARLY IN THE LIFE CYCLE OF THE CAR (12,000 MILES) PLUS IF IT IS A PROBLEM WITH THE ABS MODULE IS IT A DESIGN FLAW IN MODULE AND WILL IT CONTINUE TO HAPPY OF THE LIFESPAN OF THE CAR. *TR

Electrical System
Filed Dec 18, 20146,100 milesIN

ON AT LEAST 3 OCCASIONS WHEN TURNING LEFT USUALLY A HARD LEFT TURN AND USUALLY WHEN I PARK THE POWER STEERING GOES OUT AND THE DASH LIGHTS UP. IT HAS BEEN TO THE DEALER 3 TIMES AND THEY CANNOT FIND A PROBLEM BUT IF THE STEERING GOES OUT ON A TURN AT A HIGHER SPEED IT COULD CAUSE AN ACCIDENT. THE DEALER SAID WHEN THE PROBLEM HAPPENS AGAIN TO DRIVE STRAIGHT TO THE DEALERSHIP AND DON'T TURN OFF THE CAR AND THAT ONLY WORKS IF THEY ARE OPEN. I AM CONCERNED!!! *TR

Structure › BodyCrash
Filed Aug 28, 2014860 milesFL

DRIVING TO WORK WHEN ALL OF A SUDDEN IT BECAME INCREDIBLY DIFFICULT TO STEER AND CONTROL CAR. I WAS VEERING AT FIRST TO THE LEFT THEN TO THE RIGHT. I TRIED NOT TO HIT THE PERSON ON MY RIGHT AND SLAMMED ON THE BRAKES, WHICH CAUSED ME TO FISHTAIL AND HIT THE GUY ANYWAY. MY REAR DRIVER'S SIDE TIRE WAS COMPLETELY GONE-ONLY A RIM REMAINED. THIS CAR HAS BARELY 800 MILES ON IT....SCARY AND SAD FOR THE GUY I HIT...ME-COMPLETELY SPOOKED AND VERY DISAPPOINTED ALBEIT GRATEFUL TO BE ALIVE AND NOT RUN OVER BY ONCOMING TRAFFIC...:( *TR

Service Brakes
Filed Aug 14, 20145,500 milesFL

MY WIFE AND I WERE DRIVING SOUTH ON I-95 IN FLORIDA. UNBEKNOWNST TO ME, MY WIFE'S BLOUSE CAUGHT ON THE ELECTRIC EMERGENCY BRAKE LOCATED ON THE LEFT SIDE OF THE CENTER CONSOLE AND THIS MOMENTARILY ENGAGED IT. OUR CAR SCREECHED AND LURCHED FORWARD AS THE BRAKE TRIED TO ENGAGE. WHEN SHE FINALLY DISENGAGED HER CLOTHING FROM THE EMERGENCY BRAKE LEVER, THE CAR RETURNED TO NORMAL OPERATION. MIND YOU ALL OF THIS HAPPENED AT 70 MPH! FIRST, WHY WOULD THAT SWITCH BE ACTIVE WHEN THE CAR IS MOVING? UNLIKE A MANUAL EMERGENCY BRAKE OPERATED BY A LEVER, THE ELECTRONIC BRAKE GOES "FULL ON" AT ENGAGEMENT, MAKING IT PARTICULARLY DANGEROUS IF IT ACCIDENTALLY BECOMES ENGAGED WHILE THE CAR IS MOVING, ESPECIALLY AT HIGH SPEED. SECOND, I WAS LUCKY AS TRAFFIC WAS PRETTY LIGHT AT THE TIME OF THIS INCIDENT. IF SOMEONE HAD BEEN NEAR TO ME, OR TAILGATING AS IS SO OFTEN THE CASE ON THE HIGHWAY, WE WOULD HAVE HAD A SERIOUS ACCIDENT. I MUST ADMIT I WAS SHAKEN UNTIL I FINALLY UNRAVELED WHAT HAD HAPPENED. I LOVE MY FORD FUSION HYBRID AND THE TECHNOLOGY THAT'S INCLUDED IN THE CAR. THE ELECTRONIC EMERGENCY BRAKE, HOWEVER, SHOULD NOT BE ABLE TO BE ENGAGED WHILE THE CAR IS MOVING. AS AN EXAMPLE, THE SEAT MEMORY SETTING BUTTONS CAN'T BE USED WHILE THE CAR IS IN GEAR. THAT SAME LIMITATION SHOULD BE PUT IN PLACE FOR THE ELECTRONIC EMERGENCY BRAKE BEFORE IT CAUSES A SERIOUS ACCIDENT FOR SOMEONE. *TR

Engine
Filed Jul 24, 20141,553 milesWI

VEHICLE WAS ON CRUISE CONTROL (65 MPH), TAPPED BRAKES TO SLOW AROUND A CURVE, VEHICLE LOST POWER(CURVE LEFT ). NO INDICATOR LIGHTS CAME ON, COASTED TO STOP ON SHOULDER. TURNED OFF IGNITION. RESTARTED VEHICLE, RESUMED TRIP. *TR

Service Brakes
Filed Jul 23, 2014554 milesCA

VEHICLE STALLED WHILE TRAVELING ABOUT 35MPH. LOSS OF ALL POWER BOTH MECHANICAL AND ELECTRICAL, NUMEROUS WARNING LIGHTS APPEARED ON DASH. TRACTION SYSTEM DISENGAGED THEN REENGAGED, WHICH DISABLED AND REENABLED THE BRAKES CAUSING THE CAR TO SLIDE ACROSS THE RODE. UPON RESTART ALL WARNING LIGHT DISAPPEARED. CAR WAS TOWED TO DEALER, AFTER SCANNING ECU 25+ CODES WERE FOUND. NO SOLUTION WAS DETERMINED AND FORD TOLD THE DEALER TO JUST REFLASH THE ECU, AND ADD DIELECTRIC GREASE TO ALL CONNECTORS. ALL MODULES INVOLVED WERE TESTED AND PASSED. *TR

Service Brakes
Filed Jul 23, 20146,175 milesCA

CAR HAD PREVIOUSLY LOST FULL POWER AND BRAKES IN APRIL, INCIDENT REPEATED ITSELF THIS TIME 5500 MILES LATER WHILE AT FREEWAY SPEEDS. CAR LOST POWER BRAKES AND STEERING, WAS ABLE TO COST TO A STOP. AFTER STOPPING CAR LOCKED ITSELF IN PARK AND ENGAGED THE PARKING BRAKE, MAKING TOWING VERY DIFFICULT. AFTER NUMEROUS RESTARTS ERROR LIGHTS DISAPPEARED AND THE CAR DROVE FINE AND WAS ABLE TO BE MOVED OUT OF TRAFFIC. AFTER STOPPING CAR LOCKED ITSELF IN PARK AGAIN AND WOULD NO LONGER FUNCTION. DEALER HAS NO IDEA HOW TO FIX THIS ISSUE, HAD THIS OCCURRED WITH HIGH TRAFFIC IT WOULD HAVE RESULTED IN A CRASH. FORD WAS CONTACTED TO ATTEMPT BUY BACK PROGRAM. *TR

Power Train
Filed Jul 23, 201418,000 milesOH

WHILE ON AN EXIT RAMP, MY RIGHT KNEE LIGHTLY TOUCHED THE KEY FOB AND ROLLED THE IGNITION INTO THE ACC POSITION. I HAVE CONTACTED MY DEALER AND FORD AND THEY HAVE OPENED A CASE. I HAVE A VIDEO OF ME REPLICATING THE INCIDENT TWICE IN 35 SECONDS. THE VIDEO HAS BEEN SENT TO MY FORD DEALER AND TO FORD AS WELL. THE SERVICE MANAGER AT DON WOOD FORD IN ATHENS, OHIO TOOK A TEST DRIVE WITH ME AT THE REQUEST OF FORD CORPORATE HQ AND I REPLICATED THE EVENT 2X FOR HIM. FORD STATES THAT THEY HAVE NO RECORD OF SIMILAR INCIDENTS AND WANT TO REPLACE MY IGNITION. WHEN IT DOES HAPPEN, A WARNING CHIME AND "TRANSMISSION NOT IN PARK" APPEARS ON THE CONTROL PANEL, YOU HAVE TO PUT THE CAR IN NEUTRAL, TURN THE KEY TO RUN AND THEN PLACE THE CAR BACK INTO DRIVE CONTACT ME BELOW IF YOU WOULD LIKE TO SEE THE VIDEO. *TR

Seat Belts
Filed Jun 29, 20142,900 milesFL

ON 4/29/2014 THE REAR DRIVER SIDE SEAT BELT RECEPTACLE BROKE WHEN TRYING TO LATCH SEAT BELT. TODAY, 6/26/2014, THE PASSENGER REAR SEAT BELT RECEPTACLE BROKE. THESE ARE FORD'S NEW SEAT BELTS WITH AIRBAGS IN THEM. THE RECEPTACLES SEEM TO BE CHEAPLY MADE. I HAVE BEEN WAITING FOR 6 WEEKS TO GET THE FIRST ONE REPLACED BECAUSE FORD SAYS THEY ARE ON BACK ORDER. *TR

Steering
Filed Apr 4, 20144,276 milesFL

PULLING INTO A PARKING LOT WARNING LIGHT CAME ON THAT SAID STEERING FAULT - SERVICE NOW. I WENT INTO MY APPOINTMENT CAME OUT STARTED THAT CAR TO GO TO THE FORD DEALER WHICH WAS APPROXIMATELY 15 MILES AWAY AND WHEN I STARTED TO BACK OUT OF MY PARKING SPACE - WARNING LIGHT SAYING "STEERING FAILURE-PULL OVER SAFELY ALONG WITH ALARMS AND THE TRACTION CONTROL LIGHT WERE FLASHING IN WARNING AND I HAD ZERO STEERING CAPABILITY. HAD TO CALL ROAD SIDE ASSISTANCE. IT WAS LESS THAN 50 FEET THAT I HAD DRIVEN FROM THE FIRST WARNING LIGHT. IN MY OPINION IF I HAD BEEN ON THE INTERSTATE OR DRIVING IN INCLEMENT WEATHER THE WARNING LIGHT DID NOT GIVE ENOUGH WARNING TO SAFELY ALLOW ME TO GET MYSELF AND MY CAR OUT OF DANGER. *TR

Visibility/Wiper
Filed Jan 10, 2014MI

CANNOT SEE ADEQUATELY IN RAIN EVEN WITH WIPERS ON HIGH SPEED. *TR

Suspension
Filed Nov 15, 2013WA

THIS IS A BRAND NEW CAR. I AM EXPERIENCING FRONT END VIBRATION, MORE AND MORE FREQUENTLY, AT NORMAL HIGHWAY SPEEDS, SOME INCREASE WHEN TURNING AND MORE WHEN GOING OVER SMALL BUMPS IN THE ROAD. I WOULD DESCRIBE IT AS A TACTILE BUT NON-AUDIBLE "RUMBLE". I HAVE NOT FELT LIKE THE STEERING WILL GO OUT OF CONTROL BUT I AM CONCERNED ABOUT THE STEERING STABILITY AND POSSIBLE SUSPENSION PROBLEM LEADING TO LACK OF CONTROL. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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