Owners filed 555 complaints about this vehicle with federal regulators, most often about the air bags. It has been recalled 14 times.
When it fails
08400084,000 milesMedian miles at failure
229 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles.
What fails
Component
Reports
Crashes
Fires
Injuries
Air Bags
70
9
0
7
Power Train › Automatic Transmission
65
2
0
2
Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
30
1
0
0
Air Bags › Frontal
26
12
0
14
Engine and Engine Cooling › Engine
23
0
1
0
Electrical System › Horn
19
2
0
0
Engine and Engine Cooling
18
0
2
0
Engine and Engine Cooling › Engine › Gasoline
14
0
4
1
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
13
2
0
0
Vehicle Speed Control
12
2
0
0
14 safety recalls
Part 573 reports
Equipment10E034000
Filed Aug 10, 20106,686 vehiclesCurt Mfg. Inc.
Defect. CURT MFG IS RECALLING CERTAIN CLASS 3 RECEIVER HITCHES, P/N 13347, SOLD AS AFTERMARKET EQUIPMENT FOR USE ON 1997-2007 CHRYSLER TOWN AND COUNTRY VANS, 1996-2007 DODGE CARAVANS, AND 1996-2004 PLYMOUTH VOYAGER VANS. WHEN THE HITCH IS LOADED TO THE MAXIMUM RATING, THE HITCH MAY FRACTURE OR BREAK AT THE BEND LOCATION WHERE THE MAIN BODY OF THE HITCH MEETS THE HITCH MUFFLER STRAP.
Risk. IF THE AREA IN QUESTION FRACTURES OR BREAKS, THIS COULD CAUSE AN UNSTABLE DRIVING CONDITION, POSSIBLY RESULTING IN A CRASH.
Remedy. CURT MFG WILL NOTIFY OWNERS OF RECORD AND WILL REPLACE THE HITCH FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING AUGUST 2010. OWNERS MAY CONTACT CURT MFG AT 1-715-831-8713.
Exterior Lighting › Headlights09E025000
Filed May 11, 200942,540 vehiclesDope, Inc.
Defect. DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk. DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
Remedy. DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Exterior Lighting09E012000
Filed Apr 7, 200916,270 vehiclesSabersport
Defect. SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk. DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
Remedy. SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Visibility › Glass, Side/Rear07E104000
Filed Dec 11, 20071,657 vehiclesSafelite Fulfillment, Inc.
Defect. CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
Risk. IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
Remedy. SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Defect. CERTAIN AIRTEX FUEL PUMP MODULES, P/NOS. E7089M, E7094M, E7113M, AND E7129M, MANUFACTURED BETWEEN JUNE 1 AND SEPTEMBER 24, 2006. THESE FUEL PUMP MODULES WERE SOLD AS AFTERMARKET FOR USE IN CERTAIN DAIMLERCHRYSLER VEHICLES LISTED ABOVE. SILICONE MATERIAL USED IN MANUFACTURE OF THE FLAPPER VALVE WAS OUT-OF-SPECIFICATION, LEADING TO EXCESS SWELL OF THE FLAPPER VALVE RESTRICTING THE FLOW OF FUEL TO THE FUEL PUMP MODULE.
Risk. FUEL RESTRICTION COULD RESULT IN LOSS OF POWER AND/OR ENGINE STALL, POSSIBLY RESULTING IN A VEHICLE CRASH.
Remedy. AIRTEX WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE FUEL PUMP MODULES FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 18, 2006. OWNERS MAY CONTACT AIRTEX TOLL-FREE AT 1-866-867-3759.
Service Brakes, Hydraulic06E022000
Filed Mar 13, 20067,440 vehiclesBrake Parts, Inc.
Defect. CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
Risk. LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
Remedy. AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Exterior Lighting › Headlights06E023000
Filed Mar 13, 2006292,000 vehiclesAnzo Usa, Inc.
Defect. CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
Risk. WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
Remedy. ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Air Bags04V480000
Filed Oct 6, 2004955,344 vehiclesDaimlerchrysler Corporation
Defect. ON CERTAIN MINIVANS, THE DRIVER'S AIR BAG MAY BECOME DISABLED DUE TO A FAILURE OF THE CLOCKSPRING, WHICH IS LOCATED IN THE HUB OF THE STEERING WHEEL.
Risk. THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy. DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL COVERED VEHICLES WITH 70,000 MILES OR LESS. FOR THOSE VEHICLES WITH MORE THAN 70,000 MILES, DAIMLERCHRYSLER WILL OFFER AN EXTENDED LIFETIME WARRANTY UNDER WHICH IT WILL REPLACE THE CLOCKSPRING AT NO CHARGE IF IT FAILS. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. THE RECALL BEGAN ON OCTOBER 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Fuel System, Gasoline03E053000
Filed Oct 24, 200368,563 vehiclesWix Filteration Products Division
Defect. CERTAIN AFTERMARKET REPLACEMENT FUEL FILTERS, MODELS WIX FILTER PART NUMBERS 33576, 33577, 33734; NAPA FILTER PART NUMBERS 3576, 3577, 3734; AND CARQUEST FILTER PART NUMBERS 86576, 86577, 86734 USED ON 1996-2000 DAIMLERCHRYSLER TOWN & COUNTRY, DODGE CARAVAN, AND PLYMOUTH VOYAGER VEHICLES, CAN CAUSE THE FUEL LINES TO LEAK.
Risk. A POSSIBLE FIRE CAN OCCUR IN THE PRESENCE OF AN IGNITION SOURCE.
Remedy. WIX WILL NOTIFY ITS CUSTOMERS AND REPLACE THE FUEL FILTERS FREE OF CHARGE. NOTE: THIS DOES NOT INVOLVE ANY PRODUCTS MANUFACTURED BY THE DAIMLERCHRYSLER CORP. NOR ANY DAILMERCHRYSLER DEALERS. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING NOVEMBER 2003. OWNERS WHO DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT WIX AT 704-864-6711.
Equipment03E045000
Filed Sep 26, 200345,870 vehiclesIntercontinental Auto Parts
Defect. AFTERMARKET REPLACEMENT FUEL FILTERS MANUFACTURED BETWEEN SEPTEMBER 17, 2002, AND JANUARY 20, 2003, SOLD UNDER THE BRAND NAMES LISTED ABOVE. THE FILTER MAY EXPERIENCE MALFUNCTION OF THE QUICK CONNECTOR EITHER BLOCKING FUEL FLOW TO THE ENGINE OR CAUSING A FUEL LEAK. THIS DOES NOT INVOLVE ANY PRODUCTS MANUFACTURED BY THE DAIMLERCHRYSLER CORP. NOR ANY DAILMERCHRYSLER DEALERS.
Risk. IF THIS CONDITION OCCURRED WHILE THE VEHICLE IS IN MOTION, THE ENGINE COULD STALL. ALSO, IN THE PRESENCE OF AN IGNITION SOURCE, THE FUEL LEAK COULD RESULT IN A VEHICLE FIRE.
Remedy. AFTERMARKET REPLACEMENT FUEL FILTERS FOR 1995-2000 SHORT WHEELBASE CHRYSLER TOWN & COUNTRY, PLYMOUTH VOYAGER AND DODGE CARAVAN MINIVANS PART NO. 18232 AND DATE CODE 0237, 0249, OR 0252. REPLACEMENT FUEL FILTERS FOR 1995-2000 LONG WHEELBASE CHRYSLER TOWN & COUNTRY, PLYMOUTH VOYAGER AND DODGE CARAVAN MINIVANS PART NO. 18230 AND DATE CODE 0237, 0249, 0251, OR 0304. REPLACEMENT FUEL FILTERS FOR 2001-2004 CHRYSLER TOWN & COUNTRY, PLYMOUTH VOYAGER AND DODGE CARAVAN MINIVANS PART NO. 28871 AND DATE CODE 0249. THESE PART NUMBERS AND DATE CODES APPEAR ON THE GOLD-TONE FILTER. DISTRIBUTORS AND RETAILERS WILL BE NOTIFIED TO ISOLATE AND RETURN AFFECTED INVENTORY. OWNERS WHO HAVE HAD THE FUEL FILTER SERVICED ON ONE OF THE APPLICABLE VEHICLES AFTER SEPTEMBER 17, 2002 SHOULD RETURN THEIR VEHICLE TO THE SERVICE FACILITY TO BE INSPECTED TO SEE IF THE FUEL FILTER THAT WAS INSTALLED IS ONE THAT IS INVOLVED IN THE RECALL. IF SO, THE OWNERS SHOULD HAVE THE FILTER REPLACED. TO RECEIVE A FULL REFUND PLUS THE COST OF POSTAGE, OWNERS SHOULD CUT THE CONNECTORS FROM THE HOSES, RINSE THE CONNECTORS AND RETURN THEM TOGETHER WITH PROOF OF THE AMOUNT PAID FOR THE REPLACEMENT PART AND LABOR, TO INTERCONTINENTAL AT INTERCONTINENTAL AUTO PARTS, INC., P.O. BOX 861, MAHWAH, NJ 07430, ATTN: FUEL FILTER RECALL. INTERCONTINENTAL WILL MAIL A FULL REFUND TO THE OWNER.
Showing 10 of 14 campaigns, newest first.
What owners reported
Newest filings
Engine
Filed Aug 17, 2022202,335 milesCA
The contact owns a 1999 Dodge Caravan. The contact stated while driving at approximately 30 MPH, the serpentine belt failed. The vehicle was taken to the dealer where it was diagnosed that the serpentine belt needed to be replaced. The serpentine belt was replaced however, the failure recurred. The vehicle was then taken back to the dealer a third time where the serpentine belt was replaced again however, the failure recurred. The vehicle was not diagnosed. The dealer was not notified the third time. Additionally, The contact referenced NHTSA Campaign Number: 00V268000 (Fuel System, Gasoline). The contact stated that a friend had jumped his vehicle due to the battery had failed when gasoline started to spill onto the engine. The vehicle was not diagnosed. The dealer was not notified of the failure. The manufacturer was notified of the failure multiple times but the contact stated that the service rep disconnected and the call would be redirected. The failure mileage was approximately 202,335.
Engine
Filed May 18, 2022200,000 milesCA
The contact owns a 1999 Dodge Caravan. The contact stated while driving 30 MPH, the vehicle failed to function as needed. There were no warning lights illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the timing belt needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 200,000.
Steering
Filed Jul 22, 2020VA
TL* THE CONTACT OWNS A 1999 DODGE CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL CEASED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC DIAGNOSED THE VEHICLE AND INFORMED THE CONTACT THAT THE SERPENTINE BELT WAS DETACHED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE SERPENTINE BELT WAS REPLACED SEVERAL TIMES HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT PROVIDED.
Tires
Filed May 28, 202056,172 milesWI
TL* THE CONTACT OWNS A 1999 DODGE CARAVAN EQUIPPED WITH GOODYEAR TIRES, TIRE LINE: ALL SEASON ASSURANCE, TIRE SIZE: 215/65/R15, DOT NUMBER: MD5UJV1R2317. THE CONTACT STATED WHILE DRIVING, THE VEHICLE PULL TO THE LEFT AND THEN TO THE RIGHT. THE CONTACT STATED THE FRONT PASSENGER SIDE TIRE WAS DEFECTIVE. THE VEHICLE WAS TAKEN TO TIRE SHOP AND WAS INFORMED TO THE FRONT PASSENGER TIRE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 56,172.
Air Bags
Filed May 27, 2016112,000 milesAZ
TL* THE CONTACT OWNS A 1999 DODGE CARAVAN. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS CONSTANTLY ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V480000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 112,000.
Steering
Filed Feb 10, 2016NJ
"TAKATA RECALL" THGE SERPINTINE BELT KEEPS BREAKING OR COMMING OFF WHILE DRIVING NORMALLY. I VE HAD IT REPKACED NUMBEROUS TIMES. THEY TOLD ME IT WAS THE PULLEY, I CHANGED THAT. AND THE BELT HAS COME OFF AGAIN!
Fuel/Propulsion System
Filed Nov 3, 2015194,875 milesTX
TL* THE CONTACT OWNS A 1999 DODGE CARAVAN. THE CONTACT STATED THAT THE FUEL GAUGE FAILED TO WORK PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 194,875.
Engine
Filed Jul 16, 2015134,000 milesTX
TL* THE CONTACT OWNS A 1999 DODGE CARAVAN. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE ENGINE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE AIR BAG AND CRUISE CONTROL WARNING INDICATORS WERE ILLUMINATED CONTINUOUSLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 134,000.
Suspension
Filed Mar 3, 2015GA
MY SUSPENSION BOTTOMS OUT ON ME NO MATTER WHERE I AM AT. MY FRONT SEATS WILL NOT MOVE BACK AND FORTH AT DUE TO THE HANDLE MECHANISM BREAKING. MY HEADLIGHT ASSEMBLIES DO NOT PUT OUT THE RIGHT BEAM OF LIGHT THE IT NEEDS TO BE ABLE TO SEE PROPERLY AT NIGHT. I NEED YOUR HELP IN THIS MATTER PLEASE. *TR
Electrical SystemFire
Filed Feb 9, 2015FL
WHILE DRIVING VAN SPEED WOULD NOT ACCELERATE OVER 35MPH, I PULLED OVER TO FIND WIRES BURNING IT WAS THE FUEL INJECTOR HARNESS AND THE SURROUNDING AREAS OF THAT LOCATION. *TR
Steering
Filed Nov 25, 2014OK
TL* THE CONTACT OWNS A 1999 DODGE CARAVAN. WHILE OPERATING THE VEHICLE, THE MAIN DRIVE BELT WOULD DETACH FROM THE ENGINE AND THE POWER STEERING WOULD SUDDENLY STOP FUNCTIONING. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. IN ADDITION, WHILE OPERATING THE VEHICLE, THE FRONT BUMPER WOULD SUDDENLY DETACH FROM THE VEHICLE AND FALL TO THE GROUND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Suspension
Filed Sep 8, 2014167,000 milesWI
TL* THE CONTACT OWNS A 1999 DODGE CARAVAN. THE CONTACT STATED THAT THE TOWER STRUT WAS RUSTED. THE VEHICLE WAS TAKEN TO A MECHANIC FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 167,000.
Service Brakes
Filed Jul 23, 201428,000 milesMI
REAR BRAKE LINES RUSTED AND BURST WHERE THE STAINLESS STEEL BRAIDED LINES ARE WELDED TO THE REGULAR STEEL LINES ARE CONNECTED, CAUSING BRAKE FLUID TO DISPERSE AND LOOSE PRESSURE AND COMPLETE FAILURE OF BRAKES. THIS IS VERY DANGEROUS AND COULD LEAD TO A FATAL ACCIDENT. THANK GOD MY 70 YEAR OLD MOTHER WHO OWNS THE VAN WAS NOT DRIVING IT. *TR
Power TrainCrash
Filed Mar 18, 201477,700 milesLA
PREPARING TO EXIT A PARKING LOT, THE GEAR SHIFT WAS ACCIDENTALLY CAUGHT BY MY SLEEVE AND PULLED DOWN TO THE "DRIVE" POSITION. THE VEHICLE WAS NOT RUNNING, BUT IT BEGAN TO MOVE FORWARD. BEING ON SOMEWHAT OF A SLOPE, THE VEHICLE PULLED ONTO A BUSY STREET. I GRABBED THE WHEEL TO TURN THE VAN AWAY FROM TRAFFIC, BUT IT HIT AND SCRAPED AGAINST A HIGH CURB, FLATTENING 2 TIRES, DAMAGING THE WHEELS/RIMS OF THOSE TIRES, BENDING A STRUT AND OTHER DAMAGE TO THE SUSPENSION (I GOT A REPAIR ESTIMATE FROM FIRESTONE, WHICH TOTALED OVER $1,900.00). I DIDN'T THINK IT WAS POSSIBLE FOR THE GEAR SHIFT TO MOVE WITHOUT HAVING MY FOOT ON THE BRAKE, BUT MOVE IT DID AND SO DID THE VAN. OTHER THAN BEING FRIGHTENED AND SHAKEN, WE WERE FORTUNATE THAT NO PHYSICAL INJURIES OCCURRED. HOWEVER, HAD I NOT HAD THAT SPLIT SECOND REACTION TO TURN THE STEERING WHEEL, THERE WOULD HAVE BEEN A VERY BAD COLLISION WITH AT LEAST TWO VEHICLES DRIVING DOWN THE BUSY STREET. WONDERING WHY THE GEAR SHIFT WAS ABLE TO MOVE WITHOUT THE CAR RUNNING AND WITHOUT MY FOOT ON THE BRAKE, I DID SOME RESEARCH AND FOUND THAT CHRYSLER KNOWS ABOUT THIS GRIEVOUS OMISSION AND DID NOT WANT TO SPEND THE EXTRA $9.00 PER VAN TO INSTALL A BRAKE SHIFT INTERLOCK. I'M INCREDULOUS! I INTEND TO WRITE TO CHRYSLER IN HOPES OF BEING REIMBURSED FOR THE DAMAGES SUSTAINED TO MY VEHICLE, BUT FIRST WANTED TO REPORT THIS INCIDENT TO THE APPROPRIATE AGENCY. *TR
Electrical System
Filed Mar 9, 201410,000 milesLA
WHILE DRIVING THE VEHICLE, THE INSTRUMENT PANEL SHUTS OFF WITHOUT WARNING AND FOR NO KNOWN REASON. DODGE TOLD US THAT IT WAS A SHORT IN THE WIRING IN THE DASH THAT CAUSED THE COMPUTER TO SHUT DOWN. THE TECHNICIANS INSISTED THAT THE PROBLEM WOULD BE IMPOSSIBLE TO FIND, ESPECIALLY SINCE IT COULD NOT BE REPLICATED ON DEMAND. THIS HAS CONTINUED TO HAPPEN PERIODICALLY, MOST RECENTLY IN JANUARY 2014, WHEN THE COMPUTER WENT OUT, SHUTTING DOWN THE INSTRUMENT PANEL AND THE WHEELS ON THE PASSENGER SIDE OF THE VEHICLE. THE DRIVER'S SIDE CONTINUED FORWARD, WHICH PUSHED THE VEHICLE INTO A CURB, FLATTENING TWO TIRES AND DAMAGING THOSE RESPECTIVE RIMS. ALTHOUGH NO ONE WAS INJURED, HAD THERE BEEN A VEHICLE NEXT TO THE VAN, AS OPPOSED TO A HIGH CURB, THE DEFECT IN THE VEHICLES WIRING AND COMPUTER WOULD HAVE CAUSED A COLLISION. THERE IS NEVER ANY WARNING PRIOR TO THE ELECTRICAL AND INSTRUMENT PANEL GOING OUT. THERE IS NO KNOWN TRIGGER THAT CAUSES THIS PROBLEM. IT IS NOT TRIGGERED BY GOING OVER A BUMP, DRIVING AT ANY PARTICULAR SPEED, STOPPING OR ACCELERATING. I WANTED TO REPORT THIS, BECAUSE A WITNESS (WHO HAPPENED TO BE A POLICE OFFICER) TO THE MOST RECENT INCIDENT ADVISED US THAT THIS IS A KNOWN AND COMMON ISSUE IN DODGE CARAVANS BUILT IN THE LATE 1990S/EARLY 2000S. *TR
Air Bags
Filed Oct 30, 2013165,000 milesMI
I WAS DRIVING AND I NOTICED A DING DING SOUND THAT WAS TRYING TO INFORM ME THAT SOMETHING WAS WRONG BUT I DID NOT KNOW WHERE IT WAS COMING FROM UNTIL I LOOKED UP AND SAW THE AIRBAG LIGHT HAD POPPED ON AND AFTER A MOMENT OR SO I TRIED TO USE MY HORN, IT DID NOT WORK THERE WAS AN ENGINE LIGHT ON AT THE TIME IT CAME ON ALSO WHAT WAS NOT ON PRIOR TO THE AIRBAG LIGHT POPPING ON. *TR
Structure › Body
Filed Jul 13, 2013148,000 milesMN
WHILE REPLACING REAR BRAKE DRUMS IN MY GARAGE, IT BECAME NECESSARY TO JACK THE VEHICLE TO RAISE THE REAR LEFT SIDE AND REMOVE THE REAR LEFT WHEEL. I BROKE THE LUG NUTS LOOSE WHILE THE VEHICLE WAS ON THE GROUND, THEN, USING THE JACK SUPPLIED WITH THE VEHICLE, I FOLLOWED THE PROCEDURE OUTLINED IN THE OWNER'S MANUAL TO POSITION THE JACK IN THE RECOMMENDED LOCATION TOWARD THE LEFT REAR AT THE IDENTIFIED JACKING LOCATION. I RAISED THE VEHICLE JUST ENOUGH TO REMOVE THE WHEEL. AS I WAS SPINNING THE LUG NUTS OFF, THE CAR FELL OFF THE JACK. THIS OCCURRED BECAUSE RUST HAD COMPROMISED THE STRUCTURAL METAL AT THE JACKING LOCATION AND THE WEIGHT, WHILE THE CAR WAS BEING RAISED, CRUSHED THE WEAKENED STEEL. FORTUNATELY, I WAS NOT TOO CLOSE AND WAS NOT CAUGHT UNDER THE WHEEL OR OTHER BODY PART. UPON CLOSE INSPECTION IT BECAME APPARENT THAT THE STRUCTURE OF THE CAR, AT THE RECOMMENDED JACKING LOCATION, HAD BEEN SEVERELY COMPROMISED BY RUST. THE EXTENT OF THE RUST DAMAGE WAS NOT OBVIOUS UNTIL THE CAR FELL OFF THE JACK. AT THAT POINT THE PAINT WHICH HAD BEEN HIDING THE DAMAGE HAD FALLEN OFF AS THE STRUCTURAL STEEL UNDER IT COLLAPSED UNDER THE WEIGHT OF THE CAR. THERE IS ALSO A RUBBER PAD THAT CONTRIBUTED TO CONCEALMENT OF THE STRUCTURAL DAMAGE SINCE IT COVERED MOST OF THE DAMAGED AREA SURROUNDING THE STUD USED TO PROPERLY LOCATE THE TOP OF THE JACK. I BELIEVE THIS TO BE A SERIOUS SAFETY ISSUE THAT HAS THE POTENTIAL TO CAUSE INJURY TO ANYONE WHO FOLLOWS THE PROCEDURE OUTLINED IN CHRYSLER'S OWNER
Structure › Body
Filed Dec 3, 2012123,000 milesMI
DURING AN INSPECTION OF OUR VAN IT WAS NOTED THAT THE DRIVERS SIDE STRUT TOWER IS RUSTING THROUGH. AFTER LOOKING INTO THIS ISSUE ON LINE I NOTICED MANY CASES WITH EXACTLY THE SAME PROBLEM. I AM TRYING TO DETERMINE IF THERE IS ANY RECOURSE TO GET THIS CONDITION REPAIRED. ALSO I AM TRYING TO DETERMINE IF THERE IS SOME TYPE OF WARNING BEFORE THIS CONDITION FAILS RESULTING IN AN ACCIDENT. *TR
Fuel/Propulsion SystemFire
Filed Nov 1, 2012190,000 milesCA
WITHIN 30 MINS. AFTER PICKING UP MY VAN FROM THE DEALER (CERRITOS DODGE) FOR THE FUEL RAIL RECALL. I NOTICED THE SMELL OF GAS,( I THOUGHT WAS O.K. SINCE FUEL RAIL HAD JUST BEEN REPLACED) AND I LOOKED AT THE DASHBOARD AND NOTICED GAS GAUGE FLUCTUATING MOVING BACK AND FORTH, AND SMOKE STARTED. COMING FROM UNDER HOOD. I CALLED [XXX] (CERRITOS DODGE SERVICE DEPT.) WHOM I HAD BEEN TALKING TO ABOUT MY VAN WHEN IT WAS IN SHOP. I CALLED HIM TO INFORM HIM ABOUT THE GAS/GAUGE. HE TOLD ME TO GO TO NEAREST GAS STATION. I DID. AFTER THAT, I TOOK CAR HOME, PARKED IT FOR THE REMAINDER OF THAT EVENING. THE NEXT DAY, SAME THING (SMELL OF GAS)AND FLUCTUATING GAS GAUGE), WITHIN 15 MINUTES OF DRIVING TO GET OIL CHANGED,FUEL BELL STARTED RINGING. I CALLED MR. RICHARDSON, HE SAID TO BRING VAN IN, BUT.HE DIDN'T KNOW IF THEY WOULD BE ABLE TO CHECK IT OUT THAT DAY. AT THAT POINT I WAS FRUSTRATED,BECAUSE THEY HAD THE VAN (3) DAYS MORE THAN THEY PROMISED. BOTTOM LINE, IS VAN WAS AGAIN CHECKED OUT, NOW HE SAYS ITS THE FUEL PUMP. PRIOR TO THE FUEL RAIL BREAKING. I HAD NO PROBLEMS WITH MY FUEL SYSTEM. I WAS INFORMED OF ANOTHER RECALL WITH THE FUEL PUMP WITH THE 1999 DODGE GRAND CARAVAN ( BUT, WAS TOLD NOT WITH MY MODEL.) THAT CLEARLY IS A FORM OF BIASED DISCRIMINATION. AND, YET MY 1999 VAN HAS THE IDENTICAL FUEL SYSTEM PROBLEMS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical System
Filed Oct 10, 2012115,000 milesIL
TL* THE CONTACT OWNS A 1999 DODGE CARAVAN. THE CONTACT STATED THAT THE ENTIRE INSTRUMENT CLUSTER FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE WIRING HARNESS WAS RUSTED AND WOULD NEED REPLACING. IN ADDITION, THE FRONT STRUT TOWER ASSEMBLY WAS ALSO FOUND TO BE COMPLETELY RUSTED. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE COULD NOT BE ALIGNED AND WAS UNSAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 115,000 AND THE CURRENT MILEAGE WAS UNKNOWN.
Complaint volume is well above typical for a single model year.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Aug 10, 2010. Source: NHTSA Office of Defects Investigation.