2012 Volkswagen Jetta

Above average

Owners filed 500 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 8 times.

Avoid One of the Volkswagen Jetta years to avoid: 2.5× the complaints of a typical Jetta year. Which Volkswagen Jetta years to avoid →

When it fails
020k40k60k90k120k200k
55,600 milesMedian miles at failure

410 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles.

Most common 2012 Volkswagen Jetta problems

114 of the 500 complaints (23%) are about the electrical system.

ComponentReportsCrashesFiresInjuries
Electrical System107
330
Unknown or Other79
104
Engine55
110
Fuel/Propulsion System · fuel and propulsion system39
000
Air Bags · airbags33
9011
Service Brakes · brakes29
610
Power Train · transmission29
000
Steering20
301
Fuel System, Diesel · fuel system18
000
Visibility/Wiper · wipers16
000

2012 Volkswagen Jetta electrical system problems

23% of all complaints

114 of the 500 complaints are about the electrical system. This is what owners describe:

  • stalls5% · 6
  • sets off warning lights on the dash4% · 5
  • loses steering assist or the wheel locks4% · 5
  • smokes or smells of burning4% · 4

Share of the 114 electrical system complaints whose text describes each symptom. One complaint can describe several.

Typical mileage
63,000 mi
median of 90 reports
Peak year of filing
2016
22 electrical system complaints that year
Crashes · fires · injuries
4 · 3 · 0
in these complaints
Recalls on the electrical system
“This is my 4th volkswagen jetta 2.5L I've own that has had the same issue with the charging system the car would just shut off while driving due to dead battery almost causing an accident this needs to be addressed 2011 to 2018”
Owner complaint, filed May 2, 2025
“The car stalls when idling for example at red lights, drive through, stop signs with no explanation. The car stalls and then it'll start back up no problem like nothing happened, it gives no lights or codes making the problem undetectable I have taken it to multiple mechanics who are unable to find the problem due to it not throwing codes when it happens.”
Owner complaint, filed Mar 13, 2019 at 100,000 miles

Complaints and recalls over time

By year of filing
2011: 4 complaints, 0 about the electrical system'112012: 26 complaints, 1 about the electrical system2013: 34 complaints, 4 about the electrical system'132014: 59 complaints, 11 about the electrical system2015: 57 complaints, 15 about the electrical system'152016: 63 complaints, 22 about the electrical system2017: 74 complaints, 21 about the electrical system'172018: 56 complaints, 10 about the electrical system2019: 50 complaints, 10 about the electrical system'192020: 34 complaints, 8 about the electrical system2021: 11 complaints, 2 about the electrical system'212022: 5 complaints, 2 about the electrical system2023: 14 complaints, 4 about the electrical system'232024: 6 complaints, 0 about the electrical system2025: 5 complaints, 3 about the electrical system'252026: 2 complaints, 1 about the electrical systemRecall 11E036000 (engine)Recall 11V490000 (fuel system)Recall 14E007000 (engine)Recall 14V656000 (suspension)Recall 15V483000 (airbags)Recall 19V615000 (electrical system)Recall 19V679000 (unknown or other)Recall 20E064000 (brakes)NHTSA investigation EA18003NHTSA investigation RQ17009NHTSA investigation PE15010
All complaintsAbout the electrical systemRecall (red: the electrical system)NHTSA investigation opened

Complaints about the 2012 Jetta peaked in 2017, with 74 filed that year. Owners had filed 88 complaints about the electrical system before the first recall that covers it, 19V615000 in August 2019; 26 more have come in since. In 2026 owners filed 2 so far.

8 safety recalls

Part 573 reports
Service Brakes, Hydraulic › Foundation Components › Master Cylinder20E064000
Filed Sep 23, 202038 vehiclesTenneco Automotive

Defect. Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.

Risk. If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.

Remedy. Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.

Unknown or Other19V679000
Filed Sep 25, 2019113 vehiclesVolkswagen Group of America, Inc.

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

Risk. If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

Remedy. Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.

Electrical System › Ignition › Anti-theft › Control Module19V615000
Filed Aug 22, 2019679,027 vehiclesVolkswagen Group of America, Inc.

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."

Risk. Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.

Remedy. Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.

Air Bags › Frontal15V483000
Filed Aug 4, 2015415,825 vehiclesVolkswagen Group of America, Inc.

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.

Risk. A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.

Remedy. Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.

Suspension › Rear14V656000
Filed Oct 20, 2014442,066 vehiclesVolkswagen Group of America, Inc.

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.

Risk. The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.

Remedy. Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.

Engine and Engine Cooling › Engine14E007000
Filed Mar 7, 201450 vehiclesThe Gates Corporation

Defect. The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.

Risk. A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.

Remedy. Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.

Fuel System, Diesel11V490000
Filed Oct 3, 2011168,275 vehiclesVolkswagen of America, Inc

Defect. VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.

Risk. DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.

Remedy. VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.

Engine and Engine Cooling › Exhaust System11E036000
Filed Sep 8, 201199,322 vehiclesVolkswagen of America, Inc

Defect. VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.

Risk. IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.

Remedy. DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.

All 8 campaigns on file, newest first.

NHTSA investigations

Office of Defects Investigation

Before a recall there is often an investigation: NHTSA opens one when complaints or manufacturer data point to a safety defect. 5 name the 2012 Jetta.

Air Bag Clockspring FailureEngineering analysis EA18003Open
Opened Apr 18, 2018airbags

In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering …

Air Bag Clockspring FailureRecall query RQ17009Closed
Opened Nov 13, 2017Closed May 4, 2018airbags

In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering …

Air Bag Clockspring FailurePreliminary evaluation PE15010Closed
Opened Mar 24, 2015Closed Sep 28, 2015Led to recall 15V483000airbags

The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the clock spring failed while driving and without warning.When the SCCM fails electrically, an air bag …

Diesel Fuel Injector Line LeakagePreliminary evaluation PE11023Closed
Opened Aug 2, 2011Closed Dec 2, 2011Led to recall 11V490000fuel system

By letter dated October 3, 2011, Volkswagen Group of America, Inc. (VW) notified the National Highway Traffic Safety Administration (NHTSA) that it will conduct a safety recall to address a defect in approximately 168,275 model year (MY) 2009-2012 Volkswagen Jetta, Jetta Sportwagen, Golf, and Audi A3 vehicles equipped with the 2.0L TDI Common Rail Clean Diesel engine (NHTSA Recall No. 11V-490).The recalled Jetta and Jetta Sportwagen vehicles were built from May 2008 through September 2011, the Golf vehicles were built from May 2009 through September 2011, and the Audi A3 vehicles were built …

High-Pressure Fuel Pump FailureEngineering analysis EA11003Closed
Opened Feb 7, 2011Closed Mar 27, 2015fuel system

The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any …

Technical service bulletins

1,483 on file

Repair instructions the manufacturer sent its dealers for the 2012 Jetta. Not recalls: the fix is usually free only while the car is under warranty.

equipment 400engine 342electrical system 244transmission 95fuel system 91body and frame 35visibility 32steering 28
Turbocharger FAQWarranty extensionSep 15, 2025transmission

This supporting FAQ is for the Turbocharger Limited Warranty Extension Class Action Settlement. This extension includes 2008-2015 GTI and Golf R*, 2012-2013 VW Beetle*, 2009 VW Jetta SportWagen*, 2013 VW Jetta Sedan and GLI*, 2009-2016 VW Eos*, 2008-2010 VW Passat*, 2009-2017 VW CC*, 2009-2018 VW Tiguan*, Certain model year 2015-2018 VW Golf*, 2015-2021 VW …

VWP-18-11Warranty extensionApr 27, 2023steering

This Document was revised. The model year chat was removed for VWP-18-11 for the Steering Wheel Clock Spring Limited Warranty Extension

VWP-19-08Warranty extensionDec 2, 2019equipment

This Document informs dealers on the the new Water Pump Limited Warranty Extension

Water Pump FAQWarranty extensionDec 2, 2019equipment

This Document informs dealers on the the Frequently Asked Questions for the new Water Pump Limited Warranty Extension

VOS-26-42Service Bulletin/Repair InstructionsJul 15, 2026electrical system

This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the issue: DA 0019 - Hotfix 12-V battery test(s) – No battery diagnosis - Inconclusive test result.

VOS-26-15Service Bulletin/Repair InstructionsMar 6, 2026electrical system

This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct multiple test plans: All basic settings test for the following components - Fill and bleed cooling system issue, N493, J338, Camshaft, V465 etc. Use this test for all the basic setting. …

VOS-26-01Service Bulletin/Repair InstructionsJan 6, 2026electrical system

This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct a test that is not reading any information from the battery data module (BDM) and will output:

V271901201189426Service Bulletin/Repair InstructionsAug 28, 2024electrical system

Battery testing

V271503201607612Service Bulletin/Repair InstructionsJul 13, 2023electrical system

Diagnostic assistance for excessive static current draw

VOS-23-21Service Bulletin/Repair InstructionsJun 30, 2023electrical system

This communication is a notice for software changes with the ODIS program for specific cars.

Showing the newest 6 of 244 bulletins about the electrical system, and any warranty extensions or service campaigns.

Crash test ratings

NHTSA 5-star safety ratings
Version testedOverallFrontalSideRolloverRollover risk
2012 Volkswagen Jetta 4 DR FWD★★★★★★★★★★★★★★★★★★★★12.1%
2012 Volkswagen Jetta SW FWD———★★★★★12.1%

New Car Assessment Program results for this model year. Ratings compare cars of similar size and weight only.

What owners reported

Newest filings
Wheels
Filed Oct 2, 2026OH

On the day the issue occurred, I went to work as usual. When I finished work and tried to leave, my vehicle wouldn't start. I had the vehicle towed to a repair shop to determine what was wrong. After inspecting the vehicle, I was informed that the issue could only be properly repaired by a dealership. My vehicle has now been at the dealership for approximately one month, and I have been without my car for this entire period. This has created a significant inconvenience and has made it difficult for me to get to work, handle my daily responsibilities, and maintain my normal routine.

Electrical System
Filed Jun 14, 2026PA

A microswitch malfunction. My car will not lock and while I am driving it there is clicking on the doors for locking and unlocking. My night lights will not shut off when I park the vehicle. There is a pinging noise when the vehicle is shut off and in park and the door is open with no lights on.

Electrical System
Filed Jul 21, 2025131,260 milesCA

The contact owns a 2012 Volkswagen Jetta. The contact stated that for the past eight months, the contact was unable to remove the key from the ignition. Several warning lights were illuminated. The contact stated that to start the vehicle, the contact had to plug in the two fuse boxes and connect the battery cable. The contact feared the vehicle might catch on fire. The contact received notification of NHTSA Campaign Number: 19V615000 (Electrical System, Steering). The vehicle was taken to the dealer; however, the contact was informed that pre-existing repairs needed to be performed before the recall repair could be performed. The contact stated that the dealer had not provided an official repair estimate, however the total repair cost was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The manufacturer confirmed that the pre-existing repairs needed to be performed prior to the recall repair. The failure mileage was approximately 131,260. Parts distribution disconnect.

Unknown or Other
Filed May 21, 2025TN

The ignition switch where the key is placed in the ignition and turned to start the car failed. The ignition would not turn with the key engaged inside the ignition switch. It will require a new ignition switch kit and new key in order for the car to function properly again.

Electrical System
Filed May 2, 2025NY

This is my 4th volkswagen jetta 2.5L I've own that has had the same issue with the charging system the car would just shut off while driving due to dead battery almost causing an accident this needs to be addressed 2011 to 2018

Service Brakes
Filed Mar 15, 2025GA

I recently bought vehicle seen there is a recall

Electrical System › Horn
Filed Mar 15, 2025GA

Seller sold vehicle without a working horn and hasn’t fixed it

Air Bags
Filed Oct 6, 2024WA

Clock spring went out and would have failed to deploy the airbags if i was in an accident. there was no notification that said it went out. NHTSA campaign number - 15V483000

Unknown or Other
Filed Jun 21, 2024UT

I was driving on the road going up a hill and my fuel was just alittle low about 120 miles my car sputtered and died and didn't start back up stuck on the road with barley any gaurd rail so I'm partially in the lane and I got it looked at and my high pressure fuel pump failed and sent metal scrapes all throughout my fuel system so it's estimated around 10k to replace I got told it's because the pump barley lost fuel and it uses that to lubricate itself so somthing as simple as one of the pumps going out and this problem can occur or a slight short im just reporting because many others have had this issue with the pump and mine shouldn't have even had nothing going on at 120 miles 1/4 of a tank and I did look in my tank and confirmed I had fuel that I filled up at my local gas station in the middle of the city so it's not bad diesel I own a 2012 volkswagen jetta 2.0l tdi cjaa

Visibility/Wiper
Filed May 23, 2024TX

The contact's daughter owns a 2012 Volkswagen Jetta. The contact stated that while his daughter was driving at undisclosed speeds in the rain, an abnormal popping sound was heard. The wipers were moving slowly and became inoperable. The contact stated that after turning on the windshield wipers, the wiper blades went into the down position. The driver was able to pull over. There were no warning lights illuminated. The owner called an unknown local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.

Power Train
Filed Mar 17, 2024WI

A bolt holding my CV Joint backed out causing the bracket between two of the bolts to come lose. The bracket then swung as I drove a created a hole in my transmission. This caused me to lose transmission fluid and damage my transmission. My car has only been serviced at VW certified dealers so I am very disappointed with this issue

Fuel/Propulsion System
Filed Feb 22, 2024NC

Everytime I fill with gas car will not start.i have to pump accelerator, then it will start.it starts normally on all other occasions. This has been happening for about 6 months or 5 thousand miles.

Power Train
Filed Jan 6, 2024TX

I remember having my keys in my hand and my car was slowly reversing out the driveway. I panicked, i was stomping on my brakes for a while jerking back and it took me about 2 minutes to finally get the key back in and try to put in park again. I went to a shop the following weekend because all the jerking and jabbing to get my key back in seems to have caused my ignition switch to misfire or whatever the word he (mechanic) used, so now i cannot take my key out like a regular person, I have to flick my key a certain way out anytime i want to turn my car off.(even mechanics have a hard time taking it out. I was also given a qr code to scan and was brought the this exact recall of the situation with my car. I now have my engine light on and [XXX] gave me the fault code for my map sensor. I’m not sure if the two are related but this was following the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Electrical System
Filed Nov 27, 2023140,000 milesTX

The contact owns a 2012 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 19V615000 (Electrical System, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while using the key to start the vehicle, the key spun around in the ignition cylinder and failed to start the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. Parts distribution disconnect.

Service Brakes
Filed Nov 4, 2023TX

ABS module controlling the Anti-Lock brake system has failed. I am told there is a recall for earlier models of this car for the very same issue but not for 2012 model year. This is a safety issue that is very expensive to fix and primarily by the dealer requiring factory programming of a new expensive ABS module

Electrical System
Filed Sep 29, 2023TX

Horn only occasionally works when honking and/or locking car, which increases the risk of a crash since I can’t always use my horn to alert other drivers of presence. One front headlight only occasionally works (lightbulb is not the issue), which increases the risk of a crash since other drivers may not be able to see me as well & I am not able to see the road as well in the dark. Cruise control does not work at all, which increases risk of speeding and therefore increases risk of crash. Dealer has inspected horn/headlight issue but could not determine cause. No warning signs. Issues first appeared a couple years ago.

Engine
Filed Aug 3, 2023OH

My DPF system failed after my warranty ran out, about 128,000mi. and VW charged me $3000 to replace the DPF, then two days later the Nox Catalyst failed and they wanted another $2500 out of me. I tried the regen like the manual says, and the car went in limp mode 75 miles from my house in the middle of the highway. The car is not safe to drive, and they would not tell me if replacing the Nox catalyst will fix my problem, or just reveal another multi thousand dollar problem. The car is parked for the past 6 months and is not drivable.

Unknown or Other
Filed Jun 20, 2023TX

Cannot turn engine off. Key gets stuck in ignition when turning off the engine. Dealer confirmed it's an on-going and common issue. Replacement parts also fail. Only way to turn car off was to pull the fuel pump fuse.

Engine
Filed Jun 13, 202340,000 milesWA

The contact owns a 2012 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate properly. Additionally, the contact stated that while starting the vehicle, the vehicle was shuddering. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.

Unknown or Other
Filed May 5, 2023OH

Key stuck in ignition, can't turn off

Service Brakes
Filed Mar 22, 2023FL

The brakes randomly engage while driving and sometimes while parking, without touching the brake pedal. After this happens and you're driving for a while, there is a burning smell, likely from the brakes being engaged while driving and not applying the brakes.

Unknown or Other
Filed Feb 16, 2023IN

The passenger mirror on my car was fine while I was driving to work and then when I went to change lanes I looked over in the mirror was black and had melted from it being a heated mirror I’m guessing but then I can’t see anything out of the mirror so it is a major safety issue but the mirror had melted and turned black thank you

Electrical System
Filed Feb 12, 2023IL

The passenger side door actuator/wiring is not locking appropriately. Through the use of the key fob locking the car doesn't lock the passenger door and every time the vehicle is in motion at 10mph it tries to initiate the auto-locking but fails to lock the passenger door. This enables the passenger to open their door at any rate of speed without automatic safety protection. I have seen this be an issue with other Volkswagen Jetta cars online through car parts stores and online forums, but no recalls as of yet. As of right now, I have not had the vehicle inspected but will be looking to do so this week. There were no warning lights or messages that appeared. It just started two days ago and the only way I realized it was a problem is when I would stop and continue driving it would try to auto-lock when I hit 10mph. Concerns arose when I was driving my 8-month-pregnant wife around town.

Service Brakes
Filed Jan 29, 2023FL

The ABS module has failed and caused lights in dash to illuminate for ABS, Traction control, and airbags. Requires full replacement and reconfiguration of ABS module

Fuel System, Diesel
Filed Jan 17, 2023100,000 milesIL

The contact owns a 2012 Volkswagen Jetta. The contact stated he smelled a strong odor of carbon dioxide inside the vehicle. The vehicle was taken to the dealer for a diagnostic test however, no failure was found. The vehicle was then taken to an independent mechanic and the contact was informed that the vehicle did not have a diesel exhaust fluid (DEF) tank. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The failure mileage was 100,000.

Air Bags
Filed Jan 13, 2023OH

The contact owns a 2012 Volkswagen Jetta. The contact stated that while his daughter was driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic linked the failure to an electrical failure. Upon investigation, the contact discovered NHTSA Campaign Number: 15V483000 (Air Bags) however, the VIN was not included in the recall. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not yet repaired. The failure mileage was unknown.

Electrical System
Filed Jan 11, 2023122,000 milesID

The contact owns a 2012 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, he noticed a burning odor and smoke coming from the vents into the cabin of the vehicle. No warning light was illuminated. Additionally, the contact stated that he pulled apart the heater and noticed that the wiring had melted. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, the contact was only able to leave a voicemail. The call was not returned. The failure mileage was approximately 122,000.

Electrical System
Filed Dec 15, 2022NY

The locking system is hit and miss at this time. The automatic locks do not lock all the doors. Sometimes the trunk will not open, either using the fob, or the trunk release. The windows don't always work either. Child lock doors can be unlocked. I am planning on taking it in for service, however, VW charges $165 just to do a diagnostic check and cannot give me a range of what it could cost to repair. I am a senior on a budget. I have seen identical complaints on the internet for this vehicle and cannot understand why there hasn't been a recall. If I spend the money to get this repaired and then there's a recall, do I get my money back from VW?

Electrical System
Filed Dec 8, 2022PA

Unable to remove the key from the ignition to turn the car off, constantly getting stuck with the engine on other times hard to turn to get the car started. I see multiple recalls for this for some reason my car is not amongst them. 3VWDP7AJ1CM302229

Suspension
Filed May 24, 2022PA

Front driver strut coil spring snapped while driving.

Engine
Filed Mar 1, 202298,000 milesNJ

The contact owns a 2012 Volkswagen Jetta. The contact stated that while operating the vehicle, the check engine light would remain illuminated. Additionally, the vehicle experienced hard starts and rough idling. The vehicle was taken to the local dealer who replaced the spark plugs and decarbonize the engine however, the failure persisted. The vehicle was later taken to an independent mechanic who changed the coil pack and fuel sensor but the failure was not resolved. The manufacturer was not yet notified of the failure. The failure mileage was 98,000.

Service Brakes
Filed Jan 25, 2022FL

The car it’s having severals issues such a fuel system injectors fuel ⛽️ gas leak also breaks and battery 🔋 alternador and much more this car was sold to me by a dealership looking for legal assistant that can help also it was on a accident but I don’t know when

Engine
Filed Sep 18, 2021OH

I’ve been having problems with this car every since I purchased it from carvana Epc and check engine light keeps cutting on I went to Volkswagen for them to fix and for them to claim they fixed it august 2019 for my light to still light up… they also broke my heater coil which prevents my heat from blowing hot or warm air only

Air Bags
Filed Sep 7, 2021NH

Unknown Car has been acting up First throttle body went now airbag, tire pressure, tracking, & other lights are on Cruise control won’t work when prompted etc.

Engine
Filed Sep 2, 2021VA

The car stop at the stop sign n in the traffic then push start n it worked 4times in a 2years I thought the vw made fir saving fuel. Today the car stop at highway n I almost got killed by sudden stopped. I got panicked couldn't think about anything then push the start it worked again. I Google myself, there are many same problems n reports for 2012 vw jetta. Please help me what I should do. Last year The vw dealer couldn't find anything wrong but there is some problem

Fuel/Propulsion System
Filed Aug 29, 2021IL

It first started around May 2021. The first symptom was gas or exhaust fumes in my cabin of the vehicle. Apart believed to be a fact it was the canister purge solenoid so I changed it out myself twice. The symptoms did not seem to go away so I decided to take it to a Firestone; after a week and a half they decided they didn’t know what it was so I was refunded. After that I took it to “Checkered Flag Volkswagen” in Virginia Beach. When I was diagnosed with the charcoal canister needed to be replaced. After that was changed I had to move the very next day to Alton Illinois. So I use the vehicle to move to Alton Illinois vehicle seem to be running fine but after the day the check engine light came back on was the same code. Shortly afterwards I started smelling the fumes again and I developed a cough and I have occasional headaches come from the fumes coming from either gas or exhaust inside the cab another vehicle through the vents. Since I moved I cannot return to the same dealership to further resolve this problem and now I am expected to pay for further service being done and continue to pay for the service already done by the last dealership. This is a safety hazard to me to drive like the and I have to pay for an unfinished job. I would like my money back and have the service taken care of without further costs.

Power Train
Filed Aug 17, 2021NC

Experiences rollaway issue but VIN not currently covered under recall.

Engine
Filed Aug 4, 2021130,000 milesCA

The contact owns a 2012 Volkswagen Jetta. The contact stated that while driving at 15 mph, the vehicle made a clunking sound then loss motive power without warning. The crankshaft position sensor was illuminated. The vehicle was towed to the dealer and diagnosed with code P0016 - crankshaft position sensor fault. The contact was informed that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN and referred the contact to the NHTSA for assistance. The failure mileage was approximately 130,000.

Power Train
Filed Jul 22, 2021155,000 milesNJ

The contact owns a 2012 Volkswagen Jetta. The contact stated while turning into the parking lot at the residence, with a foot on the brake pedal, the contact was unaware that the vehicle was still in drive and turned off the vehicle. The contact stated that the vehicle rolled forward approximately 3-4 feet before the brake pedal was depressed and the vehicle was stopped. The vehicle was shifted into PARK and the contact restarted the vehicle and the vehicle operated as designed. The contact stated that a week later while at work, the vehicle failed to start-up. The vehicle remained at the contact’s place of employment. The contact reached out to a representative on at the Volkswagen website and was informed that the Vin was not under recall. The contact referenced NHTSA Campaign Number: 19V615000 (Electrical System, Steering) as a possible solution to the failure however, the Vin was not included. A dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 155,000.

Service Brakes
Filed Jul 7, 2021UT

The brake vacuum pump is leaking oil. As this component is related to brakes, it is considered a safety component. The leak was confirmed by the local VW dealer and a cursory google search shows that this issue is common amongst this engine (across many models/years).

Service Brakes, Hydraulic
Filed Jun 7, 2021181,000 milesFL

The contact owns a 2012 Volkswagen Jetta. The contact stated that her husband was driving at an undisclosed speed, when the ABS, traction control, brakes and air bags warning lights were illuminated. The dealer was made aware of the failure but informed the contact that she needed to pay for the diagnostic test. The VIN was not included in a recall. The vehicle was taken to an independent mechanic who diagnosed the vehicle with codes 16352, 01130 and related the failure to NHTSA campaign number: 16V913000 (Service brakes, Hydraulic, Electronic stability control). The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall however, if there was a recall later that included the VIN, the contact might be eligible for reimbursement. The failure mileage was 181,000.

Electrical System
Filed May 12, 2021125,000 milesFL

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE IGNITION KEY CEASED IN THE IGNITION SWITCH AND THE VEHICLE FAILED TO START IMMEDIATELY. ALSO, WHILE DRIVING THE STEERING WHEEL LOCKED AND FAILED TO TURN. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT YET NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000

Electrical System
Filed Mar 13, 2021176,000 milesCA

I WAS UNABLE TO TURN THE CAR OFF. THE KEY WERE STUCK IN THE IGNITION IN THE ON POSITION AND WOULD NOT COME OUT OR GO TO THE OFF POSITION. I WAS AT MY DESTINATION WHEN I TRIED TO TURN THE CAR OFF.

Air Bags
Filed Dec 16, 202063,000 milesFL

WHEN STARTING MY 2012 VW JETTA, THE ABS LIGHT, BRAKE LIGHT, PASSENGER AIR BAG LIGHT COME ON ON THE DASHBOARD ALONG WITH A LONG BEEPING SOUND. THE SOUND EVENTUALLY STOPS BUT THE LIGHTS STAY ON. VEHICLE IS TRYING TO RUN THROUGH DIAGNOSTICS UPON STARTING (VEHICLE IS STATIONARY BUT LIGHTS REMAIN ON WHILE DRIVING) WHEN THESE LIGHTS COME ON. THE BRAKES ON THE VEHICLE ARE FINE AND DO NOT NEED TO BE SERVICED PER MECHANIC AND VW. PERSONAL MECHANIC ALONG WITH AUTHORIZED VW SERVICE PULLED THE FOLLOWING CODES: 01130 ABS OPERATION NOT A PLAUSIBLE SIGNAL, 01317 CONTROL MODULE, 01285 CLUSTER, 01486 SYSTEM FUNCTION TEST FAILURE. VEHICLE MILEAGE IS APPROXIMATELY 63K. ABS MODULE FAILURE HAS BEEN A KNOWN ISSUE WITH THESE VEHICLES AND THERE ARE TBS'S AND TECHNICAL TIPS FOR TROUBLESHOOTING AS WELL AS A RECALL FOR 2009-2010 JETTA'S. PROPERLY MAINTAINED VEHICLES SHOULD NOT REQUIRE ABS MODULE REPLACEMENTS AT 63K MILES. WAS ALSO TOLD THAT BY AUTHORIZED VW SERVICE THAT THIS VEHICLE ALSO HAS A LEAKY VACUUM PUMP. TOTAL COST OF REPAIRS: $2,636 FOR REPLACEMENT OF ABS MODULE PLUS TAX AND $1,036 PLUS TAX FOR REPLACEMENT OF THE VACUUM PUMP. NEITHER OF THESE PARTS SHOULD NEED TO BE REPLACED ON THIS 2012 VW JETTA WITH 63K MILES. THIS IS ABSURD. THERE SHOULD BE A RECALL ON THESE PARTS BECAUSE, ESPECIALLY WITH THE ABS MODULE, THEY ARE CLEARLY DEFECTIVE. YOU WILL FIND MANY CONSUMER COMPLAINTS ABOUT THE ABS MODULE ON THE WEB FOR THIS VEHICLE.

Service Brakes
Filed Nov 30, 202050,000 milesFL

WHILE IN MOTION BRAKES WERE ENGAGED TO SLOW VEHICLE DOWN. BRAKES "STUCK" AT TOP OF MOTION AND WOULD NOT DEPRESS. HAD TO PUMP AND AFTER PUTTING VEHICLE IN PARK AND THEN DRIVE AGAIN THEY WOULD ENGAGE. USED EMERGENCY BRAKE TO STOP ON WAY HOME. FAILURE HAPPENS EVERY 3 STOPS OR SO.

Air Bags
Filed Nov 2, 2020176,000 milesTX

AS I WENT TO CHANGE GEARS INTO REVERSE I HEARD A VERY HARD THUMP, THEN INTO DRIVE AND THE THUMP GOT LOUDER AND THE WHOLE ENGINE SHIFTED FORWARD. NOW IT SOUNDS AS IF EVERYTHING ( MOTOR ) IS ABOUT TO FALL OUT THE VEHICLE .

Visibility/Wiper
Filed Oct 30, 202068,000 milesNJ

WHEN THE WEATHER GETS COLD AROUND 35 DEGREES AND LOWER, THE WIPERS STOP WORKING. THEY ARE NOT STUCK TO WINDSHIELD. VERY DANGEROUS AND HAPPENS RANDOMLY ON IN THE WINTER.

Electrical System
Filed Oct 24, 202064,000 milesFL

MISCOMMUNICATION FROM COMPUTER TO ABS SYSTEM CAUSING THE ABS TO ENGAGE WHEN BRAKING NORMALLY DRIVING UP TO AN INTERSECTION CAUSING VEHICLE TO NOT STOP WHILE PRESSING THE BRAKE.

Power Train
Filed Oct 21, 2020115,000 milesOH

I WAS DRIVING THE CAR NORMALLY ON THE HIGHWAY AND I PUSHED THE CLUTCH IN AND IT WENT STRAIGHT THE FLOOR THIS IS A PROBLEM BECAUSE IT WAS THE SLAVE CYLINDER A KNOW FAILURE POINT. THIS IS DANGEROUS BECAUSE IO COULDN'T PUT THE CAR INTO GEAR AGAIN AND WAS IN NEUTRAL ON THE HIGHWAY. VOLKSWAGEN NEEDS TO FIX THIS ON THIS YEAR JETTAS.

Unknown or Other
Filed Aug 31, 202064,000 milesCA

KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE.

Complaints 1-50 of 500, newest first, reproduced as filed.

Across model years

Worst on record: 2009
YearComplaintsRecallsFiresDeathsAssessment
20266100Routine
202532200Routine
202446010Routine
202343000Routine
202243100Routine
202171402Fatalities reported
202054600Routine
20195521130Do not drive
201832300Routine
2017160731Fatalities reported
2016162550Routine
2015194810Routine
2014388520Above average
2013518630Above average
2012 — this page500860Above average
20116071090Above average
2010852550Above average
2009889780Above average
2008188640Routine
2007201670Above average
2006580660Above average
20052487140Above average
20042315200High concern
20034574701Fatalities reported
200270277110Fatalities reported
20016687121Fatalities reported
20004395142Fatalities reported
1999349790Above average
1998192380Routine
1997141251Fatalities reported
1996174251Fatalities reported
19952206110Above average
1994117750Routine
199317600Routine
199230430Routine
199131700Routine
199022710Routine

Compare every Jetta year →

2012 Volkswagen Jetta: questions buyers ask

Is the 2012 Volkswagen Jetta a good car?

Going by the federal record, it is one of the Jetta years to avoid: owners filed 500 complaints, 2.5 times as many as a typical Jetta year. The most common complaint is about the electrical system (23%). In NHTSA crash tests it scored 4 stars overall.

What is the most common problem with the 2012 Volkswagen Jetta?

The electrical system: 114 of the 500 complaints (23%) are about it. Owners most often say it stalls (5%), sets off warning lights on the dash (4%) and loses steering assist or the wheel locks (4%). The typical report comes at 63,000 miles.

How many recalls does the 2012 Volkswagen Jetta have?

8 safety recalls on file with NHTSA, the most recent filed Sep 23, 2020. The largest, 19V615000, covered 679,027 vehicles. Recall repairs are free at a dealer; whether a specific car still has one open depends on its VIN.

At what mileage do 2012 Volkswagen Jetta problems start?

Half of the complaints that record an odometer reading came in before 55,600 miles. For the electrical system the midpoint is 63,000 miles.

Has NHTSA investigated the 2012 Volkswagen Jetta?

Yes, 5 times. The latest, EA18003 ("Air Bag Clockspring Failure"), was opened Apr 18, 2018 and is still open.

Are there service bulletins for the 2012 Volkswagen Jetta?

The manufacturer filed 1,483 technical service bulletins and other notices for it with NHTSA, most of them about the engine (342), the electrical system (244) and the transmission (95). They include a warranty extension, Turbocharger FAQ, filed Sep 15, 2025. A bulletin is a repair instruction to dealers, not a recall: the fix is usually free only under warranty.

Reading this record

Complaint volume is well above typical for a single model year.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Sep 23, 2020. Source: NHTSA Office of Defects Investigation.