Page 2 of 10 · complaints 51–100 of 500

2012 Volkswagen Jetta complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Electrical System
Filed Aug 26, 2020WA

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TO VOLKSWAGEN OF OLYMPIA ( 2107 COOPER POINT RD SW, OLYMPIA, WA 98502; (360) 515-3349) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Aug 25, 202075,000 milesWI

KEY GETS STUCK IN IGNITION AND VEHICLE KEEPS RUNNING. TAKES SEVERAL MINUTES BEFORE THE KEY IS ABLE TO BE REMOVED WITH ADDITIONAL PRESSURE AND TAPPING ON THE KEY AND IGNITION. SEEMS TO BE A COMMON COMPLAINT AND A RECALL OR CAMPAIGN SHOULD BE ISSUED BY VW

Unknown or Other
Filed Aug 24, 2020GA

KEY KEEPS GETTING STUCK IN THE IGNITION. IT IS UNABLE TO TURN OFF THE CAR.

Power Train
Filed Aug 20, 2020136,466 milesKY

JUST BOUGHT THIS VECHILE USED, WITH 136K MILES. ON INITIAL DRIVE, WHICH LASTED AROUND 30 MINUTES, EVERYTHING SEEMED FINE. NOW IT'S ALMOST LIKE ITS SLIPPING GEARS AND SLAMMING WHEN IT DOWN SHIFTS COMING TO A STOP. OBVIOUSLY CAME WITH NO WARRANTY, DIDN'T THINK I'D NEED TO PURCHASE THAT ON A CAR 8 YEARS OLD. BASIC ASSESSMENT, TRANSMISSION ISSUES WHILE IN MOTION AND COMING TO A STOP.

Unknown or Other
Filed Aug 20, 2020111,000 milesLA

IGNITION LOCK CYLINDER STICKS WHEN TURNING OFF AND ON. THE STICKING CAUSED KEY TO BRAKE WHICH DAMAGED THE IGNITION AND THE TUMBLERS INSIDE.

Electrical System
Filed Aug 9, 202087,000 milesMA

UNABLE TO TURN KEY TO TURN OFF IGNITION. CAR IS IN THE VOLKSWAGEN SERVICE CENTER FOR THE THREE WEEKS FOR REPAIR.

Unknown or Other
Filed Aug 1, 2020NY

I HAVE A RECALL FOR THE 37M2-MICRO SWITCH. I AM CONCERNED, THE VW DEALERSHIP DOES NOT HAVE ANY DAYS TO LET ME SCHEDULE AN APPOINTMENT. I NEED HELP PLEASE, I HOPE IT'S SAFE TO DRIVE.

Electrical System
Filed Jul 29, 2020IL

THE KEY GETS STUCK IN THE IGNITION. THE CAR WON'T TURN OFF AND KEEPS RUNNING. I LOOKED IT UP AND FOUND SEVERAL VW JETTA'S WITH THE SAME PROBLEM. IT SHOULD BE RECALLED BY VW. IT IS A SAFETY CONCERN AND SEEMS TO BE COMMON. I ORDERED THE PART ON LINE AND WAS TOLD OF A NATIONAL SHORTAGE., THE CAR IS STUCK IN THE DRIVEWAY.

Electrical SystemFire
Filed Jul 26, 202092,234 milesLA

CAR RAN HOT FIRST TIME AIR CONDITIONING GOT HOT CAR WAS GOING ANY FASTER WITH SMOKE FROM ENGINE. NO INDICATOR AT ALL CAR WAS RUNNING HOT. DEALERSHIP STATED THE BLOCK MESS UP. ADJUSTER CAME STATED THEROMAST WHICH NOT COVER WARRANTY FOR MY CAR. WHY WAS I NEVER AWARE MY CAR HAD THESE ISSUES

Air Bags
Filed Jul 16, 2020140,000 milesCA

THE KEY IS GETTING STUCK AND CAN NOT BE REMOVED. CAN NOT TURN VEHICLE ON OR OFF BECAUSE THE KEY WILL NOT TURN. THE VEHICLE WAS STATIONARY ON A CITY STREET. THE OTHER PROBLEM IS THAT THE AIRBAG LIGHT IS CONTINUALLY ON.

Service Brakes
Filed Jul 14, 202075,000 milesTX

THE THROW OUT BEARING SUFFERED A CATASTROPHIC FAILURE AS I WAS GOING 80 MPH DOWN THE FREEWAY, TO REPLACE IT I DISCOVERED THAT THE SWAY BARS END LINKS WERE RUSTED SOLID AND THE BRAKES HAVE BEEN DONE 6 TIMES AND BROKEN EVERY TIME BUT THIS LAST TIME WITHIN A MONTH

Electrical System
Filed Jul 14, 2020134,771 milesCA

OXYGEN SENSOR CODE COMES UP, THEN ALL LIGHTS COMING ON, WHEN VEHICLE IS IN MOTION. THIS CAR HAD A CARFAX SHEET STATING NO PROBLEM AND REPAIRS DONE BY MICHEAL AUTOMOTIVE IN FRESNO CA. NO RECALL EVER MENTIONED, NOW A YOUNG MANS FIRST CAR , NOTHING BUT PROBLEMS, ONLY PICKED UP BECAUSE CAR FAX STATED IT HAD NO PROBLEMS, NOW A SAFTY CONCERN.

Fuel/Propulsion System
Filed Jul 5, 202015,000 milesCA

GAS CAP PROBLEM WARING LIGHT ON DO TO GAS CAP AND GAS LEAKING FEUMS WHEN GAS TANK IS FULL CAN SMELL GAS WHILE DRIVING

Service Brakes
Filed Jun 30, 2020150,000 milesTX

TL* THE CONTACT'S SON OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT AT START-UP THE ABS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ANCIRA VOLKSWAGEN IN SAN ANTONIO LOCATED AT 6125 BANDERA RD, SAN ANTONIO, TX 78238, TO BE DIAGNOSED. THE CONTACT'S SON WAS INFORMED THAT THE ABS CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL) HOWEVER, THE VEHICLE MODEL YEAR WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

Electrical System
Filed Jun 27, 2020119,500 milesPA

THE IGNITION WON'T TURN OFF, CAN'T SHUT IT DOWN. I WAS ABLE TO TURNIT OFF BY APPLYING PRESSURE ON THE KEY AND TAPPING THE END OF THE KEY WITH PLIERS. I FOUND THIS SOLUTION ON THE INTERNET FROM OTHER JETTA OWNERS. VOLKSWAGEN KNOWS ABOUT THIS COMMON ISSUE AND REFUSES TO DO A RECALL ON THE IGNITION SWITCH WHICH COSTS HUNDREDS OF DOLLAR TO OWNERS. *TR

Unknown or Other
Filed Jun 27, 202050,000 milesCA

KEY IGNITION FAILURE. KEY GETS STUCK IN IGNITION WHEN TURNING OFF ENGINE. VEHICLE WONT TURN OFF AND KEY WONT COME OUT OF IGNITION. *TR

Unknown or Other
Filed Jun 22, 2020IN

THE MICRO SWITCH HAD BEEN RECALLED DUE TO BEING ABLE TO TAKE THE KEY OUT WITHOUT IT BEING IN PARK. I HAVE TRIED TO MAKE 2 APPOINTMENTS TO GET FIXED AND THE DEALERSHIP KEEPS CANCELING THEM AND MOVING IT FARTHER AND FARTHER BACK. *TR

Air Bags
Filed Jun 13, 202060,000 milesTX

THE AIRBAG LIGHT WILL COME ON AND OFF INTERMITTENTLY WHILE DRIVING. AIRBAG SENSORS ARE MALFUNCTIONING. *TR

Engine
Filed May 18, 2020121,000 milesWV

GLOW PLUG LIGHT COMES ON AND THE CAR LOOSES POWER GOING DOWN THE ROAD. DEALERSHIP HAS TOLD ME THAT IT IS CAUSED BY A FAULTY DPF ( COVERED UNDER WARRANTY) THAT IS NOT AVAILABLE AND RENDERS THE CAR UNSAFE TO DRIVE. I HAVE BEEN IN CONTACT WITH CUSTOMER CARE AND THE TELL ME NOTHING IS AVAILABLE. THE ORIGINAL DATE OF SERVICE WAS NOVEMBER 15, 2019. AS OF TODAY MAY 18, 2020 I HAVE NO PARTS AVAILABLE AND CAN NO LONGER SAFELY DRIVE MY CAR. *TR

Engine
Filed Mar 31, 202062,333 milesOH

WHEN SHIFTING INTO REVERSE YOU PUSH THE TRANSMISSION DOWN, LEFT AND UP ALMOST LIKE YOU ARE SHIFTING INTO 1ST (ONLY DIFFERENCE IS 1ST YOU DON'T PUSH DOWN). TODAY, AND MULTIPLE TIMES PREVIOUSLY IT SEEMS TO NOT IN REVERSE, BUT ALSO NOT IN 1ST (ALMOST LIKE IT'S BETWEEN TWO GEARS). THUS IT JUST GRINDS GEARS AND STOPS MOVING, IT DOES INITALLY MOVE BACK THEN STARTS GRINDING. I WAS IN THE IN THE MIDDLE OF PULLING THEN HAD TO THROW IT INTO NEUTRAL AND TRY AGAIN TO GET INTO REVERSE FOR A SECOND TIME.

Unknown or Other2 injured
Filed Mar 7, 2020112,000 milesCA

AS I WAS DRIVING ON THE 78 WEST BOUND FREEWAY, IT SOUNDED LIKE A LOUD EXPLOSION. I PULLED OVER AND NOTICED MY SUNROOF HAD EXPLODED AND SHATTERED. IT JUST BLEW UP WITH NO EXPLANATION, NOTHING HIT IT.

Service BrakesCrash
Filed Feb 12, 202079,000 milesFL

I'M STILL CONTINUING TO HAVE PROBLEMS WITH THIS VAR 2012 JETTA VOLKSWAGEN. UP IN TILL RECENTLY IT WAS FIXED ON A RECALL NOTICE THAT DISPLAYED VEHICLE RIGHT ROLL EVEN IF PLACED IN PART AND IGNITION TURNED OFF !! UNFORTUNATELY IT HAPPENED TO MY SON DURING CHRISTMAS 2019. WHAT IF THERE WAS A BODY IN FROM THAT CAR. THIS CAR HAS BEEN A NIGHTMARE AND VOLKSWAGEN USA KNOWS IT. I TOOK IT IN AND WAS ADDRESSED OF NEW RECALL WHICH RELAYS THE SAME SAVAGENESS; IT WAS FIXED TILL WHEN ?? [XXX] THIS CAUSED ABOUT 1000-2000 DOLLARS IN DAMAGE AFTER WE HAD ALREADY FIXED THIS BUMPER WITH VOLKSWAGEN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Service Brakes
Filed Feb 1, 202070,000 milesWA

THE CAR HAS UNDER 70,000 MILES. THE CAR NEEDS A NEED VACUUM PUMP AND ABS MODULE!!!!!!! ABS MODULE IS $2,200 DOLLARS AT THE DEALERSHIP. HOW DOES THAT BRAKE SO SOON ON A CAR?

Visibility/Wiper
Filed Jan 20, 202036,000 milesMN

ONGOING ISSUE: IN COLD WEATHER, THE WIPER BLADES WILL NOT WORK. GENERALLY ANYTIME BELOW FREEZING TEMPERATURES. IN A FEW INSTANCES, IF I TURN THE WIPERS ON AND OFF, ON AND OFF, THEY WILL BEGIN TO WORK. BUT THAT IS QUITE INFREQUENT. IN THE WINTER MONTHS. THE BIGGEST PROBLEM WHILE DRIVING IS THE WET SALT WILL CLOUD THE WINDSHIELD AND NEED TO BE CLEANED. THE WIPER FLUID WILL SQUIRT OUT, AND STAY SPLASHED WHERE IT LANDED ON THE WINDSHIELD. THE WIPER BLADES WILL NOT ENGAGE. ONLY A CLICK-CLICK. I THEN NEED TO PULL OVER AND WASH THE MELTED SALT AND SQUEEGEE THE WIPER FLUID OFF OF THE WINDSHIELD AT THE GAS STATION. AND THEN PRAY THE WINDOW STAYS CLEAN FOR THE REMAINING PORTION OF MY DRIVE TO WORK. OR PULL OVER AGAIN AND CLEAN THE WINDSHIELD BY HAND. VW DEALER HAD QUOTED $400 TO "LOOK AT REPLACING THE MOTOR" BUT WOULD NOT GUARANTEE THAT WILL SOLVE THE ISSUE. I HAVE HAD THIS VEHICLE FOR ALMOST 4 YEARS AND THE PROBLEM HAS BEEN HERE SINCE I OWNED THE CAR. I HAVE NOT INVESTED ANY MONEY INTO A REPAIR, AS VW DEALER DOES NOT SEEM TO KNOW WHAT THE PROBLEM IS.

Fuel/Propulsion System
Filed Jan 19, 202080,000 milesAZ

I WAS ON MY WAY TO WORK AT 3 AM I JUMPED ON THE FREEWAY AND MY VEHICLE LOST ACCELERATION AND STARTED SPUTTERING BACK AND FORTH I WAS ABLE TO PULL ASIDE TO GET AWAY FROM THE FREEWAY THE CAR THEN SPED UP ON ITS OWN I PUT MY FOOT ON THE PEDAL TO SEE IF I COULD SLOW IT DOWN IT THEN DROVE NORMAL ABOUT A BLOCK AWAY FROM THE FREEWAY BACK TOWARD MY HOME IT LOST POWER AGAIN WHILE DRIVING VERY SCARY I NOTICED AN EPC LIGHT GO ON AND OFF 2 TIMES WHILE DRIVING WHEN I FINALLY GOT IT HOME I TURNED THE CAR IN THE ON POSITION AND NOTICED THE EPC LIGHT STAYING ON THANK YOU FOR YOUR TIME

Engine
Filed Jan 6, 2020161,316 milesVA

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES. THE CONTACT TOOK THE VEHICLE TO FIRST TEAM VOLKSWAGEN (6900 PETERS CREEK RD, ROANOKE, VA 24019) AT LEAST TWELVE TIMES TO HAVE THE FUEL SYSTEM REPAIRED IN ORDER TO COMPLY WITH THE EMISSIONS TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 161,316.

Power Train
Filed Jan 2, 202085,000 milesNC

THE CVT TRANSMISSION IS IS A KNOWN ISSUE THAT NISSAN FIXED UP TO THE 2010 MODELS UP TO 120000 BUT CONTINUED TO MANUFACTURE THEM AND THE 2012 MODELS HAVE THE SAME ISSUE. I AM DISAPPOINTED IN THE LACK OF RECALL DUE TO THIS ISSUE BEING SO PREVALENT ON INTERNET.

Service Brakes
Filed Dec 10, 2019119,000 milesNC

I RECEIVED A RECALL NOTICE BACK IN SEPTEMBER 2019 FOR AN ISSUE INVOLVING THE PARKING BRAKE UN-STICKING AND HAVING THE POTENTIAL TO ROLL AWAY AND CRASH. I HAVE STILL NOT BEEN CONTACTED ABOUT A POTENTIAL REMEDY AND FEEL UNSAFE DRIVING MY CAR.

Electrical System
Filed Dec 9, 2019NC

HEAD LIGHTS ARE ON WHEN TEMPERATURE IS COLD. IT HAPPENS EVERY TIME AND KILLING THE BATTERY. I BELIEVE THE ISSUE WITH LIGHT SWITCH BECAUSE WHEN I UNPLUG IT AT NIGHT FROM THE CAR AND RE-PLUG THE LIGHT SWITCH IN THE MORNING, IT ALL WORKS WITHOUT ANY ISSUE.

Unknown or Other
Filed Dec 2, 2019124,000 milesRI

I JUST PURCHASED THIS VEHICLE IN FEBRUARY OF 2019. SINCE THEN THE VEHICLE TRANSMISSION SHIFTS VERY HARD WHEN SWITCHING INTO GEARS. I DROVE THIS CAR WHILE HAVING MY CHILDREN IN THE CAR WHEN THE CAR VERY VIOLENTLY SWITCHED IN AND OUT OF GEARS. IT WAS VERY SCARY! AS I CONTINUE TO DRIVE TO IMPATIENT YO GET OFF THE NEAREST EXIT I NOTICED THE CAR'S SPEED STARTING DECLINE EVEN WHEN FOOT IS ON THE THROTTLE. I PULLED OVER IMMEDIATELY. I WAS SO AFRAID TO DRIVE THIS VEHICLE I HAD THE CAR TOWED 100 MILES CLOSER TO HOME.

Electrical SystemCrash
Filed Dec 1, 201923,436 milesTN

THE VEHICLE WAS STATIONARY ON AN INCLINE SUBURBAN CITY STREET. THE KEY WAS UNABLE TO BE REMOVED FROM THE IGNITION AFTER DRIVING AND PLACING GEAR IN THE PARK POSITION. I WAS ABLE TO REMOVE IT AFTER I PUT THE VEHICLE IN THE NEUTRAL GEAR POSITION. HOWEVER, THIS PRESENTED A HAZARD AND CAUSED AN ACCIDENT AS THE VEHICLE ROLLED BACKWARD AND SIDE SWIPED A STATIONARY VEHICLE. THIS HAS HAPPENED SEVERAL TIMES.

Unknown or Other
Filed Nov 18, 2019113,100 milesAR

CAR DIES AT STOPS OR LOW SPEEDS.

Unknown or Other
Filed Nov 14, 201963,000 milesMN

THE KEY GETS STUCK IN THE IGNITION AND YOU CANNOT TURN THE VEHICLE OFF. HAPPENS ALL THE TIME AND ONLY MY SON CAN TURN IT OFF BY PUSHING THE KEY IN A CERTAIN AMOUNT AND TURNING THE KEY JUST RIGHT. HITTING IT WITH A HAMMER CAN WORK BUT AFRAID OF BREAKING THE KEY. I HAVE SEEN ONLINE THAT OTHERS HAVE THIS SAME ISSUE. WHEN I GET GAS I CAN'T EVEN TURN THE CAR OFF OR WHEN I GO INTO A STORE IF MY SON ISN'T WITH. MY HUSBAND CANNOT DO IT EITHER. ITS BEEN HAPPENING FOR ABOUT 2 YEARS.

Electronic Stability Control (esc)
Filed Nov 13, 201965,500 milesFL

WHILE DRIVING 45MPH, EPC AND ENGINE LIGHTS CAME ON AND CAR SUDDENLY DECELLERATED, CAUSING TRAFFIC BEHIND ME TO DRIVE OFF THE SIDE OF THE ROAD TO AVOID HITTING ME. FORTUNATELY IT WAS ON A CURVE WITH ENOUGH ROOM TO AVOID A MULTI CAR ACCIDENT. THEN MY CAR ACCELERATED TO NORMAL AND I PARKED IT AND SHUT IT OFF. WHEN I RESTARTED IT, IT QUIETLY LOST POWER AND STALLED IN REVERSE ONLY. A FEW HOURS LATER I STARTED IT AND THE WARNING LIGHTS WERE OFF AND THE CAR WAS TOWED TO A SHOP WHERE NO ERROR CODES WERE SHOWING IN ORDER FOR THEM TO FIX IT AND IT SEEMED TO BE OPERATING NORMAL. SO, I DRIVE IT HOME BUT THIS INTERMITTENTLY AND SUDDENLY REOCCURS. AND EACH TIME I AM TOLD THAT THERE ARE NO ERROR CODES SHOWING SO THERE IS NOTHING THEY CAN DO (OR LIKE I'M IMAGINING IT IN OTHER WORDS). IT SEEMS THAT AFTER THE CAR SITS, WHATEVER IS WINKY, RESETS BY ITSELF OR SOMETHING...UNTIL IT HAPPENS AGAIN. I AM ATTACHING A PIC OF THE EPC AND ENGINE LIGHT TO PROVE THIS HAPPENS, EVEN THOUGH THEY ARE OFF BY THE TIME IT GETS TO SERVICE. TOW TODAY TOOK 3 HOURS TO ARRIVE.

Electrical System
Filed Nov 4, 201991,000 milesTX

UNABLE TO TURN VEHICLE ENGINE OFF. IGNITION SWITCH IS STUCK IN THE RUN POSITION AND WILL NOT TURN TO OFF POSITION WITHOUT BREAKING KEY OFF IN THE IGNITION. DEALERSHIP STATED THAT IT IS A KNOWN PROBLEM BUT VEHICLE WAS OUT OF WARRANTY AND REPAIR COST OVER 700.00 WHICH MAY ONLY WORK FOR A YEAR OR 2. THEN WOULD START HAVING THE SAME ISSUE ONCE AGAIN.

Air Bags
Filed Oct 29, 201985,000 milesAZ

MY AIRBAG LIGHT CAME ON A COUPLE MONTHS AGO. I DON'T HAVE THE MONEY TO FIX IT AND THE CLOSEST VW DEALERSHIP IS ABOUT 80MILES FROM HERE. I DON'T KNOW IF THIS COULD BE A RECALL DEFECT OR WAS IT SOMETHING THAT I DID. I DO HAVE A CHILD AND I DON'T WANT ANYTHING TO HAPPEN. I DON'T GO OUT OF TOWN AS IT IS DUE TO MY TIRES LOSING AIR AND THE AIRBAG LIGHT BEING ON.

Electrical System
Filed Oct 29, 2019NJ

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V615000(ELECTRICAL SYSTEM, STEERING). THE CONTACT HAD NOT NOTIFIED THE DEALER AND MANUFACTURER OF THE RECALL NOTICE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electrical System
Filed Oct 21, 2019MD

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V615000(ELECTRICAL SYSTEM). AFTER CONTACTING HERITAGE VOLKSWAGEN PARKVILLE (9215 HARFORD RD, PARKVILLE, MD), THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Unknown or Other
Filed Oct 9, 2019TX

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. YOU CANNOT EVEN SHUT OFF ENGINE BECAUSE KEY WON'T TURN TO THE OFF POSITION.

Electrical System
Filed Oct 2, 201961,888 milesRI

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. P

Power Train
Filed Sep 17, 2019120,000 milesTN

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE PARKING THE VEHICLE AND PLACING THE GEAR IN THE PARK POSITION, THE VEHICLE STARTED TO ROLL FORWARD DOWN A HILL. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE BEFORE THE VEHICLE ROLLED INTO A RIVER. THE VIN TOOL LOCATED A RECENT RECALL FOR NHTSA CAMPAIGN NUMBER: 19V615000 (STEERING, ELECTRICAL SYSTEM) THAT WAS ISSUED ON AUGUST 22, 2019. VILLAGE VOLKSWAGEN OF CHATTANOOGA (6001 INTERNATIONAL DR, CHATTANOOGA, TN 37421, (423) 855-4981) STATED THAT THEY DID NOT BELIEVE THE FAILURE WAS DUE TO THE RECALL. THE VEHICLE REMAINED PARKED AND WAS NOT REPAIRED. THE MANUFACTURER REFERRED THE CONTACT BACK TO THE DEALER TO SCHEDULE A RECALL REPAIR APPOINTMENT. THE CONTACT WAS INFORMED THAT FOLLOW-UP LETTERS WOULD BE MAILED AROUND OCTOBER 22, 2019. THE FAILURE MILEAGE WAS 120,000.

Exterior Lighting
Filed Sep 13, 201987,000 milesCA

HEADLIGHTS ARE CONSTANTLY FAILING WHILE DRIVING. !ST TIME IN FEB 2019 BOTH LIGHTS FAILED AT THE SAME TIME WHILE DRIVING AT NIGHT ON THE HIGHWAY. REPLACED BOTH BULBS. SEPT 09, 2019 LEFT BULB FAILED WHILE DRIVING AT NIGHT ON THE HIGHWAY. AGAIN REPLACED BOTH BULBS. LEFT BULB FAILED AGAIN SEPT 12, 2019 WHILE DRIVING AT NIGHT ON THE HIGHWAY. RESEARCH SHOWS MANY OTHER VW JETTA OWNERS ARE HAVING THE SAME ISSUE.

Power Train
Filed Sep 11, 201996,000 milesTN

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS TURNED OFF AND PARKED WITH THE IGNITION KEY REMOVED FROM THE IGNITION SWITCH, THE VEHICLE WOULD ROLL AWAY. THE CONTACT INDICATED THAT THE EMERGENCY BRAKE NEEDED TO BE ACTIVATED EVERY TIME THE VEHICLE WAS PARKED TO PREVENT IT FROM ROLLING. THE VEHICLE WAS TAKEN TO HALLMARK VOLKSWAGEN AT COOL SPRING (620 BAKERS BRIDGE AVE, FRANKLIN, TN) WHERE IT WAS CONFIRMED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 19V615000 (POWER TRAIN); HOWEVER, THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.

Unknown or Other
Filed Sep 9, 201976,000 milesFL

KEY WAS STUCK IN THE IGNITION AND COULD NOT BE REMOVED. COULD NOT TURN CAR OFF. CAR WAS STATIONARY AT TIME, BUT IN WORK PARKING LOT. COULD NOT TURN CAR OFF. NEEDED NEW KEY, NEW KEY CYLINDER, AND KEY CYLINDER HOUSING. HAD TO HAVE RENTAL CAR FOR NEARLY 2 WEEKS.

Service Brakes
Filed Sep 6, 2019150,000 milesPA

I AM MYSTERIOUSLY LOSING BREAK FLUID, YET THERE IS NOT A SINGLE LEAK IN THE CAR. IT HAS COME TO MY ATTENTION THAT I AM NOT THE ONLY ONE COMPLAINING ABOUT BREAK ISSUES AND HOW THEY SUDDENLY DO NOT WORK UP TO STANDARD. I HOWEVER HAVE ENOUGH KNOW HOW TO AT LEAST KNOW THAT THEY NEED FLUID. THE MINUTE I STARTED THE CAR AND PUT MY FOOT ON THE BREAK TO MOVE IT, THE BREAK PEDAL WENT TO THE FLOOR. IN LESS THAN A WEEK OF ME HAVING PUT FLUID IN, CHECKING THE BREAKS, AND HAVING THEM BLEED I NEEDED FLUID AGAIN. YET THERE IS NO LEAK PRESENT IN THE SYSTEM.

Steering
Filed Aug 29, 2019NC

KEY DOESN'T COME OUT OF IGNITION WHEN TURNING THE ENGINE OFF

Fuel/Propulsion System
Filed Aug 21, 201989,000 milesAZ

FUEL LINE LEAK. THIS LEAK IS NOT ONLY OCCURRING IN DIESEL BASED ENGINES. WHILE DRIVING THE CHECK ENGINE LIGHT APPEARED AS IT APPEARED THERE WAS OBVIOUS STRESS ON THE VEHICLE CAUSING THE CAR TO STALL & THE CAR STRUGGLED TO MAINTAIN MOMENTUM PRIOR TO THE STALL. SEEMED AS IF THE CAR WAS NOT SHIFTING CORRECTLY. TOOK THE VEHICLE TO BE CHECKED TO DISCOVER THERE IS A GAS LEAK DETECTED AFTER A PRESSURE TEST WAS PERFORMED. THE VEHICLE HAS 89K MILES ON IT.

Service Brakes
Filed Aug 20, 2019117,000 milesFL

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. UPON STARTING THE VEHICLE, THE BRAKE WARNING INDICATOR ILLUMINATED. AS THE CONTACT PROCEEDED TO DRIVE THE VEHICLE, SHE FELT THAT THE BRAKE PEDAL WAS "OFF ITS BASELINE". THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURES LISTED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL); HOWEVER, THE RECALL PERTAINED TO VEHICLES MADE TWO YEARS PRIOR TO THE CONTACT'S VEHICLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY COULD NOT OFFER FINANCIAL ASSISTANCE WITH THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.

Unknown or Other
Filed Aug 12, 201982,000 milesFL

HEADLINER COMING LOOSE AND OBSTRUCTING DRIVERS VIEW

Electrical System
Filed Aug 7, 201992,000 milesOH

I RECENTLY BOUGHT THIS 2012 JETTA AND THE HORN DOES NOT WORK. IT DOES NOT SOUND WHEN YOU LOCK THE DOORS OR HIT THE PANIC BUTTON ON THE KEY PAD. THERE WAS A RECALL ON SOME MODELS FOR THE HORN, BUT MINE DOESN'T SEEM TO BE INCLUDED IN ON THAT RECALL.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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