“When the seat heater is turned on, the seat catches on fire. When you look at the picture that is smoke coming from the seat, the holes were caused by the seat heater.”
Owner complaint, filed Jan 3, 2018 at 109,000 miles
“Both front seats, the bottom right side bolster burned. The heated front seats will over heat, the failure appears to be confined to the right bolster on the bottom section of the seat. The heating elements get hot enough to burn through the seat material. Being the side of the seat I was able to shift my leg away and power off the heated seat. If left on the seats will start to smoke.”
Owner complaint, filed Mar 1, 2013 at 153,000 miles
Complaints and recalls over time
By year of filing
All complaintsAbout the seatsRecall (red: the seats)NHTSA investigation opened
Complaints about the 2003 Jetta peaked in 2004, with 84 filed that year. No recall on file covers the seats, the subject of 21% of the complaints. In 2026 owners filed 1 so far.
4 safety recalls
Part 573 reports
Air Bags › Frontal › Driver Side › Inflator Module18V406000
Filed Jun 13, 20182,564 vehiclesVolkswagen Group of America, Inc.
Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2003 Volkswagen Passat sedan, Jetta, Jetta wagon, Golf, EuroVan, EuroVan Camper Van and EuroVan Chassis vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy. Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator, free of charge. The recall began May 2, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69X3.
Defect. The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
Risk. A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Remedy. Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Service Brakes, Hydraulic › Foundation Components › Master Cylinder07E023000
Filed Mar 29, 200713,128 vehiclesCardone Industries, Inc.
Defect. CERTAIN CARDONE MASTER CYLINDERS WITH PART NUMBERS 10-2925, 10-2987, 10-2987MZA, 10-3083, 11-3015, 11-3042, 11-3044, 11-3045, 11-3047, 11-3064, AND 11-3156, AND WITH DATE CODES LOWER THAN DCA7078 SOLD AS REPLACEMENT EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE SEAL ON MASTER CYLINDER CAN FAIL AND LEAK BRAKE FLUID.
Risk. LOSS OF BRAKE FLUID CAN RESULT IN POOR BRAKING PERFORMANCE, POSSIBLY RESULTING IN A VEHICLE CRASH.
Remedy. CARDONE WILL NOTIFY OWNERS AND OFFER TO REPURCHASE ANY DEFECTIVE MASTER CYLINDERS. THE RECALL BEGAN DURING APRIL 2007. OWNERS CAN CONTACT CARDONE AT 1-800-777-4780.
Filed Feb 20, 20071,002,000 vehiclesVolkswagen of America, Inc
Defect. ON CERTAIN PASSENGER, WAGON, AND CONVERTIBLE VEHICLES EQUIPPED WITH OR WITHOUT CRUISE CONTROL, A BRAKE LIGHT SWITCH MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY.
Risk. THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.
Remedy. DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON APRIL 27, 2007, AND WILL BE CONDUCTED IN SEVERAL STAGGERED MAILINGS THROUGH SEPTEMBER 21, 2007. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT NOT BOTH. THE REMEDY IS THE SAME FOR EACH RECALL. VOLKSWAGEN DEALERS WILL APPLY THE REMEDY BASED ON THE VIN NUMBER OF THE VEHICLE. OWNERS MAY CONTACT VW AT 1-800-822-8987.
All 4 campaigns on file, newest first.
NHTSA investigations
Office of Defects Investigation
Before a recall there is often an investigation: NHTSA opens one when complaints or manufacturer data point to a safety defect. 4 name the 2003 Jetta.
ENGINE STALLINGDefect petition DP05004Closed
Opened Aug 11, 2005Closed Dec 8, 2005electrical system
By letter received on june 24, 2005, mr. Ronald m. Strickland of raleigh, nc, submitted a petition requesting that the agency investigate the performance of the ignition coil plugs on model year (my) 2000-2003 volkswagen jetta, golf and passat sedans.the petitioner alleges that he had experienced multiple stalling events as a result of one or more ignition coil plugs malfunctioning on his 2002 vw jetta sedan.as a result of the engine stalling, the petitioner experienced a loss of power steering and increased braking efforts when he pulled the vehicle over to the side of the road to control …
The subject vehicles are equipped with side-thorax and side-head curtain airbags to protect the front and rear outboard occupants in a side-impact crash.this investigation identified a total of 499 reports (482 owners reports and 17 warranty claims).the crash sensing system?s algorithm may recognize certain non-crash impacts (wheel, tire and undercarriage impacts) as deployable events.the 97 alleged injuries were minor in nature and consist of abrasions, bruises, ear ringing and headaches.there was no alleged loss of control crash as a result of side-airbag deployment.odi also obtained counts …
DRIVER SIDE FRONT SEAT OVERHEATSEngineering analysis EA04010Closed
Opened Mar 30, 2004Closed Oct 21, 2004seats
This investigation concerns the electric seat heater installed in some my 2002-2003 volkswagen (vw) jetta vehicles.consumers allege that the seat heater may overheat, resulting in burn damage to the seat cover and to the driver's clothing and/or skin.this ea addresses whether such failures may pose a risk to motor vehicle safety.odi concludes that the driver-side seat heater may fail or malfunction due to normal vehicle use, (I.e., driver ingress and egress from the vehicle).the investigation disclosed that such failures do not pose a significant risk of injury or fire.odi believes that …
The subject vehicles are equipped with optional electrically heated driver and front passenger seats.information received during pe03-052 disclosed a significant number of incidents of malfunctioning/overheating of the driver seat heater in the subject vehicles.additional incidents may occur during the final months of the winter season.this matter is also currently being investigated by transport canada.this pe has been upgraded to an engineering analysis (ea04-010)in order to fully investigate these occurrences and their safety implications.
Technical service bulletins
233 on file
Repair instructions the manufacturer sent its dealers for the 2003 Jetta. Not recalls: the fix is usually free only while the car is under warranty.
equipment 70engine 38electrical system 36visibility 18body and frame 14headlights 9seats 9fuel system 8
VOLKSWAGEN: CERTAIN VEHICLES EQUIPPED WITH COMFORT SEATS; INSTALL NEW PASSENGER SIDE SEAT HEATER SWITCH. THIS INCLUDE JETTA WAGON. *PE UPDATED 3/23/09. REVISION TO CUSTOMER SATISFACTION CAMPAIGNS FOR SEAT HEATERS. *PE UPDATED 3/17/10. *PE
VOLKSWAGEN SERVICE CAMPAIGN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. REVISED EXPIRATION DATES FOR SEAT HEATER CUSTOMER SATISFACTION CAMPAIGNS. AFFECTED VEHICLES MAY HAVE A SEAT HEATER ELEMENT THAN CAN MALFUNCTION WHEN THE IGNITION SWITCH IS ON AND THE SEAT HEATER SWITCH IS ON. MODELS VV00 AND VZ00, M200 AND M300, AND R200 AND R300, EXTENDED TIL 6/30/10 …
CUSTOMER SATISFACTION CAMPAIGN CIRCULAR - SEAT HEATER ELEMENT CAN MALFUNCTION WHEN THE IGNITION SWITCH IS ON AND THE SEAT HEATER SWITCH IS ON. THE SEAT HEATER MAT MAY TEMPORARILY OVERHEAT AND BECOME INOPERATIVE. INSTALL NEW PASSENGER SIDE SEAT HEATER SWITCH. *TT UPDATED 08-21-07. *KB
CUSTOMER SATISFACTION CAMPAIGN CIRCULAR. INSTALL DRIVER'S SIDE HEATER REPAIR KIT. SEAT HEATER MAY MALFUNCTION WHEN THE IGNITION SWITCH IS ON. THIS COULD CAUSE THE HEATER MAT TO TEMPORARILY OVERHEAT AND BECOME INOPERATIVE. *KB
Showing the newest 6 of 9 bulletins about the seats, and any warranty extensions or service campaigns.
What owners reported
Newest filings
Air Bags
Filed Sep 17, 2026GA
Airbag delopy
Power Train
Filed Apr 23, 2023TX
Since New we noticed transmission malfunctioning, transmission would jerk on the upshifts and downshifting also, then it would take longer than normal to go into gears Im the original owner, I parked it for 11 years waiting for a recall letter, I heard the beatle had gotten a recall on this failure,, the Jetta had the same motor and transmission the triptronic, I should get one also it only has 89164 miles, I’m waiting for a letter please respond thank you.
Electrical System
Filed Feb 7, 2022CA
My jetta stalls without warning when the gas gauge is at a quarter of a tank or less. No engine check light or any other any other device comes on to warn me it is going to stall. My speed does not matter. It happens at freeway speeds or around town. It does not occur if the gas gauge shows more than 1/4 of a tank of fuel. I do not know if it is an electrical problem, a fuel propulsion problem or an engine problem. From reading volkswagon forums, this is a very common problem with volkswagons of different years, including the new Tiguans. I'm sure there have been many fatalities as a result of this defect. I am surprised volkswagon has not been forced to repair this dangerous, life threatening problem before now! Maybe, a class action law suit involving products liability, merchantability, and fitness for a particular use would benefit not only owners, but the general public at large. I believe it is your duty to protect the general public from manufactures who place dangerous, defective products in the stream of commerce. Your action is required, and demanded. The first time ocurred right after I purchased the car in 2019. It has stalled many times since then, before I realized I needed to keep the fuel tank at least 1/2 full at all times. Keeping it 1/2 full at all times greatly deminishes the range of travel before I have to refill. It is inconvenient and expensive since fuel has to be purchased at places other the most economical place I usually purchase my gasoline. Than
Electrical System
Filed Nov 27, 202098,000 milesCA
RIGHT PASSENGER SIDE WINDOW IS BLOCKED INSIDE DOOR
Power Train
Filed Aug 29, 2020114,000 milesCA
NO TRANSMISSION FILTER .SO THERE IT IS MR VAR NO EONT GO IN ANY GEAR.I WENT TO CHONGE FILTER AND AFTER DAYS OF RESEARCH FOUND OUT THEY CAME W NO FILHER AND THAT MY FRIEND. CAN NOT BE JUSTIFIED. EVERY ONE HAS THESE PROBLEMS WHK OWNS ONE
Service Brakes
Filed Feb 10, 2020170,000 milesOR
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE BRAKE LIGHT WAS INOPERABLE INTERMITTENTLY WITHOUT WARNING. THE DEALER DICK HANNAH DEALERSHIPS 10808 NE COXLEY DR, VANCOUVER, WA 98662 (360) 605-1726 WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 07V063000 (EXTERIOR LIGHTING) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.
Unknown or Other
Filed Dec 16, 2019193,958 milesGA
I CLOSED MY TRUNK ONE DAY AND NOW IT WILL NOT OPEN WITH FOB OR INSIDE DOOR LATCH OR THE KEY.
Fuel/Propulsion System
Filed Dec 17, 2018166,000 milesPA
THE CAR STALLS WHILE DRIVING AT ANY SPEED OR WHILE IDLING WHEN THE FUEL GAUGE IS AROUND OR UNDER 1/4 OF A TANK. I HAVE READ UP ON THIS AND PEOPLE ARE DUMPING A LOT OF MONEY ONTO TRYING TO FIGURE OUT WHAT THE ISSUE IS AND THERE IS NO ANSWER. STALLING ON A HIGHWAY WITHOUT A MEDIAN OR PULL-OFF IS NOT ONLY INCONVENIENT BUT DANGEROUS.
Exterior Lighting
Filed Aug 30, 2018150,000 milesPA
DRIVING HELLO ALL STATE ROUTE AFTER DARK AT 55 MI./H THE HEADLIGHTS WENT OUT COMPLETELY AND THEN CAME BACK ON IN A SHORT MATTER OF SECONDS. HAD THE ROAD NOT BEEN STRAIGHT AT THAT SECTION I COULD HAVE VERY EASILY COLLIDED WITH TREES OR GUARDRAILS. THE 1ST TIME THIS HAPPENED WAS 2012-08-01. I HAD THE LOCAL VOLKSWAGEN EXPERT GARAGE REPLACED THE HEADLIGHTS STOCK. THE NEXT TIME THAT OCCURRED WAS JULY 2018. THIS IS A SEVERE SAFETY HAZARD I HAVE NOT SOUGHT ANY REPAIRS YET.
Engine
Filed Jun 4, 2018184,072 milesKS
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE OVERHEATED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ADDED WATER TO THE VEHICLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 184,072.
Seats
Filed Jan 3, 2018109,000 milesUT
WHEN THE SEAT HEATER IS TURNED ON, THE SEAT CATCHES ON FIRE. WHEN YOU LOOK AT THE PICTURE THAT IS SMOKE COMING FROM THE SEAT, THE HOLES WERE CAUSED BY THE SEAT HEATER.
Seats1 injured
Filed Aug 23, 2017160,000 milesWA
THE ELECTRIC SEAT HEATER MALFUNCTIONED AND BURNED A HOLE IN THE SEAT WHILE IN USE. IT NO LONGER REGULATES. DANGEROUS FOR DRIVING. SMELLED LIKE A FIRE!
Electrical System
Filed Aug 10, 2017220,185 milesIL
MY CAR GOT HACKED MY CHARLIE MILLER AND CHRIS VALASEK WAS SEEN OVER AT MY NEIGHBORS HOUSE ON 4/29/2017 AND MY EX BOSS CHRIS STUTZ JR IS IN CHARGE OF ALL THE BREAK IN OF MY HOUSE AND CARS EDWARDSVILLE POLICE WILL NOT DO ANYTHING BECAUSE THE POLICE ARE FRIEND OF THEM I HOPE I DON'T GET KILLED OVER THESE HACKS BUT IF THAT'S WHAT IT WILL TAKE TO DO ANYTHING ABOUT IT
Electrical System
Filed Jul 22, 2017151,000 milesOR
THE FUSE BOX ON TOP OF THE BATTERY MELTED DUE TO OVERHEATING FROM THE ALTERNATOR CABLE. NO EXCESSIVE ELECTRICAL LOAD HAS BEEN PLACED ON THE BATTERY. JUST NORMAL USE OF THE CAR CAUSES THIS TO MELT.
Electrical SystemFire
Filed Jul 3, 2017162,000 milesWA
WHEN I WAS SITTING IN THE DRIVER'S SEAT WITH THE HEATED SEAT OPTION TURNED TO A 5 (HIGH), WHILE THE CAR WAS WARMING UP, I NOTICED SOME SMOKE COMING FROM THE RIGHT SIDE OF THE SEAT. THE HEATED SEAT STARTED TO BURN THROUGH THE CLOTH COVER DIRECTLY WHERE MY METAL JACKET ZIPPER WAS MAKING CONTACT WITH THE CLOTH SEAT SURFACE. I IMMEDIATELY POURED WATER ON THE SEAT TO ENSURE A FIRE DIDN'T START. I HAVE NOT ATTEMPTED TO USE THE SEAT HEATERS SINCE THIS INCIDENT.
Engine
Filed Jun 26, 2017212,000 milesMI
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE SUDDENLY BEGAN TO REV AND CAUSED THE VEHICLE TO ACCELERATE. THE CONTACT APPLIED THE BRAKE PEDAL IN ORDER TO SLOW THE VEHICLE DOWN. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND HEARD A BANGING NOISE COMING FROM THE VEHICLE AND NOTICED THAT THERE WERE PARTS ON THE GROUND. THE CONTACT STATED THEIR WAS ALSO BLACK SMOKE COMING FROM THE VEHICLE. THE CONTACT TOWED THE VEHICLE TO THE AMB AUTO DEALER WHERE IT WAS DIAGNOSED THAT THE TURBO FAILED AND THE TURBO AND ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 212,000. UPDATED 10/24/17*LJ *TR
Electrical System1 injured
Filed Jun 5, 2017170,000 milesTX
DRIVERS SIDE SEAT HEATER IGNITED BURNING THROUGH SEAT TRIM AND BURNING DRIVER WHILE OPERATING VEHICLE. THIS OCCURRED IN A SEAT THAT THE DEALER INDICATED THEY HAD REPLACED UNDER THE INITIAL RECALL (HOWEVER DATE ON SEAT IS 11/25/2002 BEFORE CAR WAS DELIVERED IN 4/2003 - SO DEALER NEVER ACTUALLY REPLACED IT . SEAT RETAINED AND PHOTOS AVAILABLE FOR INSPECTION.
Engine
Filed Jan 10, 201777,000 milesFL
THIS IS IN REGARD TO TIPTRONIC TRANSMISSION FAILURE AT 77,000 MILES. AFTER THE VEHICLE WAS FULLY PAID OFF AND 17K MILES AFTER WARRANTY HAD EXPIRED. WHILE I WAS DRIVING VEHICLE WOULD STAY IN 1ST AND 2ND GEAR AND GIVE A BIG JOLT WHEN GOING INTO 3RD AND 4TH WHILE STILL COLD, ONLY AFTER ENGINE WOULD HEAT UP WITHOUT ANY STOPS WOULD IT PERFORM SUB PAR. PREVIOUS TO THIS I HAD HAVE NO COMPLAINTS. DEALER QUOTED $5600 TO REBUILD TRANSMISSION AND INDEPENDENT SHOP $2500. I WAS INFORMED I HAD A WORN CLUTCH AND IN 2008 I REBUILD THE TRANSMISSION AND CONTINUED HAVING THE SAME ISSUE. AFTER THOUSANDS OF DOLLARS SPENT ON THIS VEHICLE ON APRIL 12 OF 2012 I SENT IT THE JUNKYARD. I WILL FOLLOW UP AND SEND MORE HARD COPIES DOCUMENTS TO NHTSA AS I HAVE MY ENTIRE SERVICE RECORDS FROM 2003 - 2012 TO SUBMIT. THERE ARE 100'S OF OTHER AMERICAN CAR OWNERS WITH TIPTRONIC TRANSMISSION EXPERIENCING SAME ISSUES AND ITS APPARENT THAT IT IS FAULTY MANUFACTURING.I'M ATTACHING SEVERAL PDF DOCUMENTS WITH ARTICLES AND OTHER SIMILAR COSTUMER COMPLAINTS. I HAVE ALL MY SERVICE RECORDS AND WILL SUBMIT HARD COPIES SEPARATELY HOWEVER WANTED TO GET THE COMPLAINT STARTED HERE. THE YEAR OF MY VEHICLE WAS NEVER INCLUDED BUT ITS OBVIOUS THIS ISSUE HAS BEEN HAPPENING LONGER THEN PREVIOUS RECALLS. *TR
Electrical System
Filed Dec 28, 2016120,000 milesCA
IAM THE ORIGINAL OWNER AND HAVE ALWAYS KEPT MY JETTA IN THE GARAGE. I MOVED 3 AND A HALF YEARS AGO AND MY CAR IS NO LONGER GARAGED. MY HEADLINE IS STARTING TO DETACH FROM THE INSIDE OF THE CAR AND THE LEATHER THROUGHOUT MY CAR IS CRACKING. I NOTICED THERE WAS A CLASSSS ACTION LAWSUIT REGARDING THE SUNROOF DRAIN GETTING CLOGGED CAUSING DAMAGE TO THE CAR. WHO CAN I CONTACT TO SEE IF I QUALIFY FOR THIS ACTION. AT THE TIME OF THE RECALL I DID TAKE MY JETTA TO A DEALERSHIP AND THEY SAID EVERYTHING WAS FINE, IS THIS BECAUSE MY CAR WAS GARAGED AND NOW ITS OUTSIDE EXPOSED TO THE ELEMETS, WHICH HAS CAUSED THIS DAMAGE? THANK YOU,
Unknown or Other
Filed Aug 31, 201630,000 milesNY
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT A WAS SMELL ENTERED THE INTERIOR OF THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CABIN FILTER WAS REPLACED BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 10/19/16*LJ
Engine
Filed Jul 25, 2016110,678 milesGA
TRANSMISSION STRAINED TO SHIFT OUT OF FIRST GEAR. WATER PUMP WENT OUT CAUSE CAR TO RUN HOT.. WATER PUMP WAS REPLACED BUT BLOWER HEAD GASKET.... AIRBAG LIGHT COMES ON AND OFF
Electrical System
Filed Jul 21, 2016260,000 milesKY
"TAKATA RECALL" BURNED FUSE BOX CAUSED ALTERNATOR TO GO BAD.
Seats
Filed Jul 14, 201685,000 milesNY
THE RIGHT AREA OF THE DRIVER'S SIDE HEATED SEAT BEGAN TO GET EXCESSIVELY WARM SO I DISCONTINUED USE FOR A PERIOD OF TIME. SUBSEQUENT ATTEMPT AT USE RESULTED IN THE HEATING COIL BURNING THROUGH THE UPHOLSTERY. PICTURES ATTACHED. I HAVE DISCONTINUED USE AND LEARNED THERE IS AN EXPIRED RECALL FOR THIS AS A KNOW ISSUE.
Electrical System
Filed Apr 19, 2016132,306 milesNJ
HAVING WORKED IN VW DEALERSHIPS MY TRANSMISSION CONTROL MODULE IS FAILING AT ONLY 130,000 MILES ON IT WHICH HAS BEEN AN ONGOING ISSUE AND COMPLAINT BY MANY. WHEN IT ACTS UP IT WON'T UPSHIFT OR WILL DROP DOWN INTO LOW GEAR AND ONE HAS TO WORRY ABOUT BEING REAR ENDED WHEN THIS CONDITION OCCURS.
Power Train
Filed Mar 23, 2016130,000 milesOH
WHEN THE CAR IS STARTED AND THE ENGINE IS COLD, BELOW 190F, IT WILL NOT ENGAGE REVERSE GEAR, ALL OTHER GEARS WILL OPERATE. AFTER THE ENGINE REACHES 190F, THE REVERSE GEAR WILL ENGAGE. THIS CAR HAS A SEALED AUTOMATIC TRANSMISSION SO NO OWNER MAINTENANCE IS POSSIBLE AND FLUID LEVELS CAN NOT BE VERIFIED.
SeatsFire
Filed Mar 14, 201615 milesOH
DRIVER SIDE SEAT HEATER GETS VERY GOT. ON MARCH 4, 2016 AT 7:30AM NOTICED A BURNT SMELL AS I PARKED MY CAR (I HAD DRIVEN FOR ABOUT 20 MINS). WHEN I RETURNED AT 12PM FOR LUNCH, I NOTICED 2 BURNT AREAS OF MY LEATHER SEAT. MARCH 5TH, TRIED TO USE HEATER AGAIN BUT WITHIN 10 MINS IT GOT TOO HOT TO TOUCH AND BURNT SMELL, REALLY BAD. I SHUT IT OFF. I CAN'T USE THIS NOW. VERY DISAPPOINTED.
Seats
Filed Feb 12, 2016230,000 milesPA
SOMEONE LEFT THE PASSENGER SIDE SEAT HEATER ON. I STARTED SMELLING A BURNING PLASTIC ODOR THEN I CAME ACROSS A SMALL BURN MARK. ANOTHER PERSON LEFT IT ON, THE WHOLE BECAME BIGGER BUT NO SCENT.
Electrical System
Filed Feb 4, 2016188,000 milesMS
ENGINE BATTERY FUSE BOX MELTING. REPLACED TWICE. FOUND OUT IT ALTERNATOR WIRING IS BAD. I HAVE A SMALL CHILD. CAR HAS LEFT ME STRANDED ON SIDE OF ROAD SEVERAL TIMES DUE TO FAULTY ALTERNATOR WIRING.
Unknown or OtherFire
Filed Jan 22, 2016277,000 milesDC
SEAT CAUGHT ON FIRE FROM SHORTED SEAT HEATER AND BURNED A HOLE THROUGH PASSANGER SEAT COVER.
Seats
Filed Jan 9, 2016146,000 milesMI
DRIVERS SIDE HEATED SEAT BURNED HOLE IN SEAT FABRIC AND BURNED PANTS AND RIGHT LEG. LOCAL DEALERSHIP STATED "NO RECALL ISSUED FOR THIS VEHICLE".
Power Train
Filed Dec 1, 2015162,000 milesOH
TRANSMISSION SOMETIMES JUST DOESN'T WANT TO SHIFT PROPERLY I WAS DRIVING ALONG RT 50 AT 60 MPH WHEN THE CAR JERKS REALLY HARD AND LOSS OF POWER ALMOST GOT RAN OVER BY SEMI CALLED VW WHO IS AWARE OF VALVE BODY DEFECT AND THEY TOLD ME THAT IT WAS INDEED MY FAULT FOR DRIVING IT LIKE THAT IT JUST HAPPENED WAITING ON CALL FROM VWOA PROBABLY WILL LEAD NO WHERE I WANT THIS FIXED ASKED FOR HELP TO GET PARTS OR ECT I KNOW THERE WAS OPEN RECALL ON THIS BUT MY CAR EXCEEDS YEAR AND MILEAGE BUT A SAFETY RECALL IS JUST THAT SO PLEASE RESEARCH AND SEE IF IT WAS PREFORMED ON MY VEHICLE I AM SURE IT WAS NOT ADDRESSED BUT THEY SENT LETTERS OUT FOR THIS MYSTERY RECALL ALSO I CAN LEAD TO OTHER INTERNAL FAILURES OF TRANS OR REPLACEMENT MY SPEEDO ALSO JUMPS 10-15 MILES UP AND DOWN OTHER TIMES IT WILL WORK YOU CAN CONTACT STATE HWY PATROL THEY CAN TELL YOU EVEN MORE ABOUT THESE PROBLEMS.
Electrical System
Filed Nov 16, 2015MI
I'VE HAD MULTIPLE ISSUES WITH MY VW JETTA 2003 AND HAVE PUT THOUSANDS OF DOLLARS INTO THE VEHICLE. MY LIMIT WAS THAT ALTERNATOR CABLE MELTING THE FUSE BOX AND THE BATTERY. THE VEHICLE IS UNSAFE AND COULD HAVE CAUGHT ON FIRE AND POTENTIALLY INJURED INDIVIDUALS OR CAUSED GREAT HARM. THE SAD PART ABLE THE ENTIRE SCENARIO IS THE FACT THAT I CONTACTED VOLKSWAGEN CUSTOMER CARE THAT SPOKE WITH BREA S. WHICH MAY NOT BE AN ACTUAL NAME BECAUSE SHE COULD NOT PROVIDE IT AND SHE SAID THAT SHE HAD SPOKEN TO HER LEADERSHIP ASHLEY AND THAT THEY DID NOT SEE THIS AS A SAFETY CONCERNS AND JUST BECAUSE LOTS OF OTHER PEOPLE HAD THE SAME ISSUE AND MENTIONED IT ON A BLOG THEY WERE NOT ABLE TO HELP ME. NOW FOR ME SOMETHING THAT CAN CAUSE A POTENTIAL ELECTRICAL FIRE FOR MOST PEOPLE IS A SAFETY CONCERN AND THE FACT THAT THIS IS A KNOWN ISSUE WITH THE VOLKSWAGEN JETTA AND BEETLE MODELS, IT AMAZES ME THAT VW CUSTOMER CARE DOES NOT SEE IT AS THERE ISSUE, BREA WAS OUT OF THE AUBURN HILLS LOCATION IN MICHIGAN. THIS REALLY NEEDS FURTHER ATTENTION.
Electrical System
Filed Oct 26, 2015193,000 milesNM
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED FOR A FEW DAYS, THE BATTERY FAILED TO MAKE CONNECTION WHEN STARTING THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 193,000.
Electrical System
Filed Sep 11, 201586,000 milesFL
THE FUSE BOX IN THESE OLDER JETTAS MELTS BECAUSE IT IS ON TOP OF THE BATTERY, WHICH CAN CAUSE THE CAR TO SHUT OFF WHILE DRIVING. ITS VERY DANGEROUS.
Steering
Filed Sep 10, 2015150,489 milesMI
THE JETTA IS DEFECTIVE IN THE CAR WILL START BUT NEEDS TO BE ENGAGED IN IGNITION AND THE SIT FOR 12-15 MINUTES BEFORE IT IS ABLE TO GET IN DRIVE GEAR. CURRENTLY IT WILL NOT ENGAGE IN REVERSE GEAR. THE TEMPERATURE IS MILD 74-78DEGREES F AND THE CAR NEEDS TO BE CONSTANTLY SERVICED. UPON THE INCIDENT THIS JETTA WAS DRIVING AND THERE WAS A VISIBILITY PROBELM THROUGH THE WINDSHIELD . THE WINDSHIELF WAS REPLACED. THE ENGINE LIGHTS ARE ON THE ENGINE WAS SERVICED, IT WAS LEAKING FLUIDS, IT WAS SERVICED BY A REPUTABLE SERVICE CENTER 9 MILE EASTPOINTE A SPECIALIST IS FOREIGN CARS. THEN THE JETTA WHILE DRIVING IN A RESIDENTIAL AREA THE STEERING LOCKED UP AND WAS STIFF , STIFFER STILL AND UNABLE TO ENGAGE THE DRIVING RHYTHM I AM AN EXPERIENCED DRIVER AND ACCUSTOMED TO PRE POWER STEERING AND THIS WAS A MECHANICAL FAILURE IN THE STEERING, WHEELS?? CURRENTLY THE CAR IS UNABLE TO BE USED AS IT WONT GO IN GEAR OF REVERSE, IT MOVES ON THE CONSUL AND THERE IS NO MOTION. THE BATTERY AND THE FLUIDS AND THE CELANOIDS,BELTS, EVERYTHING HAS BEEN CHECKED AND LOOKED OVER. I HAD TO GET A TOW TO GET IT SERVICED IN OCT. 2014 AND WILL HAVE TO GET A TOW NOW TOO FOR THE ESTIMATE OF WHY THE FLAT FUSE ON THE BATTERY IS NOT ABLE TO GIVE THE ENGINE ENOUGH POWER TO DRIVE OR REVERSE. THE JETTA WAS BOUGHT USED FROM ANOTHER PARTY, AND HAD AN ACCIDENT FROM THAT OWNER, IT WAS SOLD TO ME AND SINCE THEN THE LEAKING FLUIDS, CHECK ENGINE LIGHT HAVE BEEN SERVICED. I SEE 0 RECALLS. I REALIZE YOU HAVE OVER 40,000 CONSUMER C
Electrical System
Filed Aug 31, 2015CA
ALTERNATOR HARNESS WIRING AND FUSE BOX ARE UNDER-ENGINEERED FOR ELECTRICAL CONDITIONS AND OUTPUT GIVEN BY ALTERNATOR. THIS IS THE SECOND TIME IN ONE YEAR I HAVE TO REPLACE THE FUSE BOX AND ALTERNATOR HARNESS WIRING DUE TO RISK OF ENGINE BAY FIRE. MANY OTHER VW OWNERS IN THIS GENERATION AND DIFFERENT MODELS ALSO HAVE THIS PROBLEM WITH THEIR VEHICLES. I BELIEVE THIS SHOULD BE RECALLED AND IT IS EXTREMELY DANGEROUS TO GO UNNOTICED.
Fuel/Propulsion System
Filed Jun 15, 2015159,000 milesCA
WHILE DRIVING ON THE FREEWAY MY VEHICLE BEGAN TO LOOSE POWER AND THEN JUST SHUT OFF. LOOKING AT THE FUEL GAUGE I HAD A QUARTER OF A TANK LEFT IN FUEL. PULLING TO THE SHOULDER OF THE FREEWAY I ATTEMPTED TO RESTART MY VEHICLE. AFTER 5-10 MINUTES OF TRYING TO RESTART MY VEHICLE, IT STARTED. I THEN DROVE TO THE NEAREST GAS STATION AND FILLED UP MY TANK. A COUPLE OF DAYS LATER I WAS DRIVING ON THE FREEWAY AGAIN AND THE SAME THING HAPPENED. THE FUEL GAUGE READ A QUARTER OF A TANK LEFT AND HAD TO PULL OVER AGAIN TO ATTEMPT TO RESTART MY CAR. THIS NOW HAPPENS EVERY TIME THE VEHICLES FUEL LEVEL GETS TO A QUARTER OF A TANK. I'M LEFT HAVING TO FILL UP MY TANK AT THAT POINT, QUARTER OF A TANK, TO AVOID BREAKING DOWN ON THE FREEWAY OR ANYTIME WHILE DRIVING.
Electrical System › Wiring › Fuses and Circuit BreakersFire
Filed Jun 3, 201596,000 milesNY
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. WHILE DRIVING 50 MPH, THE CONTACT NOTICED SMOKE UNDER THE HOOD THAT ENTERED THE CABIN OF THE VEHICLE. THE CONTACT STOPPED THE VEHICLE AND OPENED THE BATTERY FUSE BOX WHERE HE FOUND THAT THERE WERE OVERHEATED WIRES AND OVERWHELMING SMOKE. THE CONTACT STATED THAT THE FAILURE WAS RECURRING AND THE SMOKE WAS EMITTING FROM THE BATTERY FUSE BOX. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000. THE VIN WAS NOT AVAILABLE.
Power Train
Filed Jun 2, 201564,000 milesUT
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE SLOWED DOWN AND WOULD NOT ACCELERATE. THE FAILURE OCCURRED WITHOUT WARNING ON FOUR OCCASIONS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Suspension
Filed Dec 26, 2014200,000 milesNY
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING SERVICED, THE TECHNICIAN DISCOVERED THAT THE NOISE BARRIER WAS RUSTING FROM THE INSIDE OUT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 200,000.
Engine
Filed Dec 1, 2014145,000 milesSC
FORTUNATELY, MY SON WAS AT A RED LIGHT AND WENT TO TAKE OFF AND IT WOULD NOT CHANGE GEARS..HE ROLLED INTO THE PARKING LOT AHEAD OF HIM. HE TOLD THE WRECKER DRIVER THAT IT FELT LIKE SOMETHING FELL - WE OPENED THE HOOD AND SAW THAT THE MOTOR WAS ACTUALLY SITTING CROOKED. THE MOTOR MOUNTS WERE BROKEN, ON ONE SIDE BROKEN OFF ON THE OTHER STRIPPED.THIS COULD HAVE BEEN A VERY BAD OUTCOME. SEVERAL MECHANICS HAVE TRIED TO REPAIR IT (UNREPAIRABLE). WE HAVE BEEN TOLD THAT THE BLOCK AND/OR ENGINE WILL HAVE TO BE REPLACED. THE COST FOR THE PART IS BETWEEN $ 3100-3700 - PLUS LABOR. KEEP IN MIND THAT THE MOTOR RUNS GREAT! I HAVE CONTACTED VW - WITH NO LUCK.. BUT ADMITTING THAT THERE HAVE BEEN OTHERS. I FEEL THAT THIS IS NOT ONLY POORLY DESIGNED..MAYBE NOT STRONG ENOUGH MATERIAL, BUT IT IS OR COULD BE DANGEROUS. AS I STATED FORTUNATELY MY SON WAS A T A RED LIGHT..NOT GOING DOWN THE HWY AND COME TO A SUDDEN STOP. *JS
Electrical SystemFire
Filed Nov 21, 2014120,000 milesFL
THE ALTERNATOR CABLE MELTED THE FUSE BLOCK AND THE CAR ALMOST CAUGHT ON FIRE. *TR
Structure › Body
Filed Nov 5, 201455,800 milesWI
2003 JETTA'S CLEARCOAT IS PEELING OFF, IT STARTED ON FRONT HOOD AND NOW IT IS PEELING ALL OVER THE CAR. CALLED VOLKSWAGEN THEY SAID IT WASN'T THEIR PROBLEM. I THINK IT IS!!! *TR
Air Bags
Filed Oct 26, 2014180,000 milesSC
DRIVER SIDE AIR BAG DEPLOYMENT, NO APPARENT REASON. DRIVER SIDE CURTAIN AIR BAGS DEPLOYED AT 35 MPH NO APPARENT REASON. INJURED DRIVER WITH BURNS AND RINGING IN EAR. *TR
Electrical System › Alternator/Generator/RegulatorFire
Filed Sep 10, 201443,000 milesFL
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THERE WAS A BURNING SMELL COMING FROM THE FRONT OF THE VEHICLE AS THE BATTERY LIGHT ILLUMINATED. THE CONTACT DISCOVERED THAT THE FUSE PANEL CAUGHT ON FIRE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR, THE HARNESS, AND THE FUSE PANEL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT FAILED TO REMEDY THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.
Engine and Engine Cooling
Filed Sep 2, 201445,423 milesCA
MY WATER PUMP FAILED SUDDENLY WHILE DRIVING, THE ENGINE OVERHEAT SIGN LIT UP. I WAS IN THE MIDDLE OF NOWHERE. AFTER A PAINFULLY LONG DRAWN OUT TOW, TAXI, RENTAL CAR, AND RETURN TO PICK UP THE CAR 1 WEEK LATER (DRIVE 200 MILES THERE AND THEN BACK TO DO SO), THE GARAGE WHICH REPAIRED MY CAR INDICATED THAT THERE WAS A BAD "DESIGN FLAW" TO THE WATER PUMP WHERE IT HAD A PLASTIC PART THAT WOULD COMMONLY FAIL DURING THE LIFE OF THE CAR. THEY TOLD ME THAT THIS WAS A "WELL-KNOW" PROBLEM IN THE JETTA, MANY PEOPLE HAD EXPERIENCED & WRITTEN ONLINE ABOUT IT. THEY RECOMMENDED THAT I INSTALL AN "AFTER-MARKET" PUMP WITH ALL METAL PARTS SO THAT IT WOULD NOT OCCUR AGAIN, WHICH I DID. MY CO-WORKER WHO OWNED A JETTA A FEW YEARS OLDER THAN MINE (2001?) FOR 10 YEARS AND LATER TRADED IT IN, INFORMED ME THAT SHE HAD THE EXACT SAME PROBLEM AND IN FACT HAD TO REPLACE THE WATER PUMP 3 TIMES DURING THE PERIOD SHE OWNED THE CAR. I WOULD LIKE TO MAKE A COMPLAINT ABOUT THE WATER PUMP DESIGN IN THE VOLKSWAGEN JETTA. IF IT HAD BEEN RECALLED & FIXED PRIOR TO MY BREAKDOWN, I WOULD NOT HAVE HAD TO ENDURE THE WHOLE ORDEAL I WENT THROUGH. *TR
Electrical System
Filed Aug 13, 2014154,000 milesCT
THERE IS A FUSE BOX ON THE TOP OF MY BATTERY AS THERE WAS FOR ALL MK4 JETTAS, GOLF IN ALL MOTOR TRIMS. THE FUSE BOX ON TOP OF THE BATTERY MELTED. WHEN OPENED THERE WAS A BLACK WIRE SEVERED FROM THE BOX. WHEN TURNING THE BATTERY OVER THE CABLE WIRE WAS ARCHING. THE WIRE WAS ACTUALLY SPARKING. THERE ARE FUSES IN THE ORIGINAL BOX BUT THEY NEVER BROKE, TRIPPED. *TR
Fuel/Propulsion System
Filed Aug 7, 201490,000 milesCA
CAR STALLS AT HIGHWAY SPEEDS WHEN AT QUARTER TANK OR LESS. PARTS REPLACED, STILL OCCURS. THERE IS NO KNOWN FIX FOR THIS PROBLEM, IT ALWAYS COMES BACK, AND IS MOST LIKELY A MANUFACTURERS DEFECT WITH THE FUEL PUMP SYSTEM THAT IS BEING IGNORED BY VW OF AMERICA. THIS IS HAPPENING TO HUNDREDS AND MOST LIKELY THOUSANDS OF VOLKSWAGEN JETTA, GOLF, BEETLE AND GTI OWNERS. WE HAVE BEEN CONNECTING THE DOTS THROUGH ONLINE VW FORUMS AND ARE FRUSTRATED! THERE HAVE BEEN ACCIDENTS REPORTED DUE TO SUDDEN POWER LOSS AND THEREFORE DECELERATION DUE TO THIS ISSUE. JUST THIS MORNING MY JETTA STALLED IN FRONT OF A SEMI TRUCK DOING 65MPH ON THE HIGHWAY. THIS IS A VERY DANGEROUS PROBLEM, IT'S HAPPENING TO A LOT OF OWNERS OF VW'S MANUFACTURED BETWEEN 1999 AND 2005, AND IT NEEDS YOUR ATTENTION BEFORE SOMEONE GETS SERIOUSLY INJURED. THANK YOU. *TR
Electrical System
Filed Jul 31, 2014112,432 milesVA
BATTERY FUSE BOX MELTED. ENGINE OVERHEATED AND CUT OFF. *TR
Air BagsFire
Filed Jul 17, 2014130,000 milesPA
TL* THE CONTACT OWNS A 2003 VW JETTA. THE CONTACT STATED THAT WHILE DRIVING OVER A POTHOLE, THE VEHICLE EMITTED SMOKE AND STALLED. THE AIR BAGS ALSO INADVERTENTLY DEPLOYED AND THERE WAS SMOKE INSIDE AND OUTSIDE OF THE VEHICLE. THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS DECLARED DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. UPDATED 11/12/14*LJ UPDATED 7/27/2015 *JS
Complaints 1-50 of 457, newest first, reproduced as filed.
Going by the federal record, it is one of the Jetta years to avoid: owners filed 457 complaints, 2.3 times as many as a typical Jetta year. The most common complaint is about the seats (21%).
What is the most common problem with the 2003 Volkswagen Jetta?
The seats: 96 of the 457 complaints (21%) are about it. Owners most often say it smokes or smells of burning (30%) and overheats (9%). The typical report comes at 53,000 miles.
How many recalls does the 2003 Volkswagen Jetta have?
4 safety recalls on file with NHTSA, the most recent filed Jun 13, 2018. The largest, 07V063000, covered 1,002,000 vehicles. Recall repairs are free at a dealer; whether a specific car still has one open depends on its VIN.
At what mileage do 2003 Volkswagen Jetta problems start?
Half of the complaints that record an odometer reading came in before 56,000 miles. For the seats the midpoint is 53,000 miles.
Has NHTSA investigated the 2003 Volkswagen Jetta?
Yes, 4 times. The latest, DP05004 ("ENGINE STALLING"), was opened Aug 11, 2005 and closed Dec 8, 2005.
Are there service bulletins for the 2003 Volkswagen Jetta?
The manufacturer filed 233 technical service bulletins and other notices for it with NHTSA, most of them about the engine (38), the electrical system (36) and the visibility (18). A bulletin is a repair instruction to dealers, not a recall: the fix is usually free only under warranty.
Reading this record
1 death reported in complaints filed with NHTSA.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jun 13, 2018. Source: NHTSA Office of Defects Investigation.