2003 Volkswagen Jetta

Fatalities reported

Owners filed 457 complaints about this vehicle with federal regulators, most often about the seats › front assembly › seat heater/cooler. It has been recalled 4 times.

When it fails
020k40k60k90k120k200k
56,000 milesMedian miles at failure

373 complaints record an odometer reading. Failures cluster around 60,00075,000 miles.

What fails
ComponentReportsCrashesFiresInjuries
Seats › Front Assembly › Seat Heater/Cooler69
04133
Electrical System51
162
Air Bags › Side/Window43
2017
Seats27
11010
Air Bags21
616
Exterior Lighting › Brake Lights › Switch17
000
Engine and Engine Cooling14
100
Electrical System › Ignition14
000
Engine12
010
Power Train › Clutch Assembly11
000

4 safety recalls

Part 573 reports
Air Bags › Frontal › Driver Side › Inflator Module18V406000
Filed Jun 13, 20182,564 vehiclesVolkswagen Group Of America, Inc.

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2003 Volkswagen Passat sedan, Jetta, Jetta wagon, Golf, EuroVan, EuroVan Camper Van and EuroVan Chassis vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.

Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy. Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator, free of charge. The recall began May 2, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69X3.

Engine and Engine Cooling › Engine14E007000
Filed Mar 7, 201450 vehiclesThe Gates Corporation

Defect. The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.

Risk. A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.

Remedy. Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.

Service Brakes, Hydraulic › Foundation Components › Master Cylinder07E023000
Filed Mar 29, 200713,128 vehiclesCardone Industries, Inc.

Defect. CERTAIN CARDONE MASTER CYLINDERS WITH PART NUMBERS 10-2925, 10-2987, 10-2987MZA, 10-3083, 11-3015, 11-3042, 11-3044, 11-3045, 11-3047, 11-3064, AND 11-3156, AND WITH DATE CODES LOWER THAN DCA7078 SOLD AS REPLACEMENT EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE SEAL ON MASTER CYLINDER CAN FAIL AND LEAK BRAKE FLUID.

Risk. LOSS OF BRAKE FLUID CAN RESULT IN POOR BRAKING PERFORMANCE, POSSIBLY RESULTING IN A VEHICLE CRASH.

Remedy. CARDONE WILL NOTIFY OWNERS AND OFFER TO REPURCHASE ANY DEFECTIVE MASTER CYLINDERS. THE RECALL BEGAN DURING APRIL 2007. OWNERS CAN CONTACT CARDONE AT 1-800-777-4780.

Exterior Lighting › Brake Lights › Switch07V063000
Filed Feb 20, 20071,002,000 vehiclesVolkswagen Of America, Inc

Defect. ON CERTAIN PASSENGER, WAGON, AND CONVERTIBLE VEHICLES EQUIPPED WITH OR WITHOUT CRUISE CONTROL, A BRAKE LIGHT SWITCH MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY.

Risk. THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.

Remedy. DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON APRIL 27, 2007, AND WILL BE CONDUCTED IN SEVERAL STAGGERED MAILINGS THROUGH SEPTEMBER 21, 2007. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT NOT BOTH. THE REMEDY IS THE SAME FOR EACH RECALL. VOLKSWAGEN DEALERS WILL APPLY THE REMEDY BASED ON THE VIN NUMBER OF THE VEHICLE. OWNERS MAY CONTACT VW AT 1-800-822-8987.

What owners reported

Newest filings
Air Bags
Filed Sep 17, 2026GA

Airbag delopy

Power Train
Filed Apr 23, 2023TX

Since New we noticed transmission malfunctioning, transmission would jerk on the upshifts and downshifting also, then it would take longer than normal to go into gears Im the original owner, I parked it for 11 years waiting for a recall letter, I heard the beatle had gotten a recall on this failure,, the Jetta had the same motor and transmission the triptronic, I should get one also it only has 89164 miles, I’m waiting for a letter please respond thank you.

Electrical System
Filed Feb 7, 2022CA

My jetta stalls without warning when the gas gauge is at a quarter of a tank or less. No engine check light or any other any other device comes on to warn me it is going to stall. My speed does not matter. It happens at freeway speeds or around town. It does not occur if the gas gauge shows more than 1/4 of a tank of fuel. I do not know if it is an electrical problem, a fuel propulsion problem or an engine problem. From reading volkswagon forums, this is a very common problem with volkswagons of different years, including the new Tiguans. I'm sure there have been many fatalities as a result of this defect. I am surprised volkswagon has not been forced to repair this dangerous, life threatening problem before now! Maybe, a class action law suit involving products liability, merchantability, and fitness for a particular use would benefit not only owners, but the general public at large. I believe it is your duty to protect the general public from manufactures who place dangerous, defective products in the stream of commerce. Your action is required, and demanded. The first time ocurred right after I purchased the car in 2019. It has stalled many times since then, before I realized I needed to keep the fuel tank at least 1/2 full at all times. Keeping it 1/2 full at all times greatly deminishes the range of travel before I have to refill. It is inconvenient and expensive since fuel has to be purchased at places other the most economical place I usually purchase my gasoline. Than

Electrical System
Filed Nov 27, 202098,000 milesCA

RIGHT PASSENGER SIDE WINDOW IS BLOCKED INSIDE DOOR

Power Train
Filed Aug 29, 2020114,000 milesCA

NO TRANSMISSION FILTER .SO THERE IT IS MR VAR NO EONT GO IN ANY GEAR.I WENT TO CHONGE FILTER AND AFTER DAYS OF RESEARCH FOUND OUT THEY CAME W NO FILHER AND THAT MY FRIEND. CAN NOT BE JUSTIFIED. EVERY ONE HAS THESE PROBLEMS WHK OWNS ONE

Service Brakes
Filed Feb 10, 2020170,000 milesOR

TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE BRAKE LIGHT WAS INOPERABLE INTERMITTENTLY WITHOUT WARNING. THE DEALER DICK HANNAH DEALERSHIPS 10808 NE COXLEY DR, VANCOUVER, WA 98662 (360) 605-1726 WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 07V063000 (EXTERIOR LIGHTING) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.

Unknown or Other
Filed Dec 16, 2019193,958 milesGA

I CLOSED MY TRUNK ONE DAY AND NOW IT WILL NOT OPEN WITH FOB OR INSIDE DOOR LATCH OR THE KEY.

Fuel/Propulsion System
Filed Dec 17, 2018166,000 milesPA

THE CAR STALLS WHILE DRIVING AT ANY SPEED OR WHILE IDLING WHEN THE FUEL GAUGE IS AROUND OR UNDER 1/4 OF A TANK. I HAVE READ UP ON THIS AND PEOPLE ARE DUMPING A LOT OF MONEY ONTO TRYING TO FIGURE OUT WHAT THE ISSUE IS AND THERE IS NO ANSWER. STALLING ON A HIGHWAY WITHOUT A MEDIAN OR PULL-OFF IS NOT ONLY INCONVENIENT BUT DANGEROUS.

Exterior Lighting
Filed Aug 30, 2018150,000 milesPA

DRIVING HELLO ALL STATE ROUTE AFTER DARK AT 55 MI./H THE HEADLIGHTS WENT OUT COMPLETELY AND THEN CAME BACK ON IN A SHORT MATTER OF SECONDS. HAD THE ROAD NOT BEEN STRAIGHT AT THAT SECTION I COULD HAVE VERY EASILY COLLIDED WITH TREES OR GUARDRAILS. THE 1ST TIME THIS HAPPENED WAS 2012-08-01. I HAD THE LOCAL VOLKSWAGEN EXPERT GARAGE REPLACED THE HEADLIGHTS STOCK. THE NEXT TIME THAT OCCURRED WAS JULY 2018. THIS IS A SEVERE SAFETY HAZARD I HAVE NOT SOUGHT ANY REPAIRS YET.

Engine
Filed Jun 4, 2018184,072 milesKS

TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE OVERHEATED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ADDED WATER TO THE VEHICLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 184,072.

Seats
Filed Jan 3, 2018109,000 milesUT

WHEN THE SEAT HEATER IS TURNED ON, THE SEAT CATCHES ON FIRE. WHEN YOU LOOK AT THE PICTURE THAT IS SMOKE COMING FROM THE SEAT, THE HOLES WERE CAUSED BY THE SEAT HEATER.

Seats1 injured
Filed Aug 23, 2017160,000 milesWA

THE ELECTRIC SEAT HEATER MALFUNCTIONED AND BURNED A HOLE IN THE SEAT WHILE IN USE. IT NO LONGER REGULATES. DANGEROUS FOR DRIVING. SMELLED LIKE A FIRE!

Electrical System
Filed Aug 10, 2017220,185 milesIL

MY CAR GOT HACKED MY CHARLIE MILLER AND CHRIS VALASEK WAS SEEN OVER AT MY NEIGHBORS HOUSE ON 4/29/2017 AND MY EX BOSS CHRIS STUTZ JR IS IN CHARGE OF ALL THE BREAK IN OF MY HOUSE AND CARS EDWARDSVILLE POLICE WILL NOT DO ANYTHING BECAUSE THE POLICE ARE FRIEND OF THEM I HOPE I DON'T GET KILLED OVER THESE HACKS BUT IF THAT'S WHAT IT WILL TAKE TO DO ANYTHING ABOUT IT

Electrical System
Filed Jul 22, 2017151,000 milesOR

THE FUSE BOX ON TOP OF THE BATTERY MELTED DUE TO OVERHEATING FROM THE ALTERNATOR CABLE. NO EXCESSIVE ELECTRICAL LOAD HAS BEEN PLACED ON THE BATTERY. JUST NORMAL USE OF THE CAR CAUSES THIS TO MELT.

Electrical SystemFire
Filed Jul 3, 2017162,000 milesWA

WHEN I WAS SITTING IN THE DRIVER'S SEAT WITH THE HEATED SEAT OPTION TURNED TO A 5 (HIGH), WHILE THE CAR WAS WARMING UP, I NOTICED SOME SMOKE COMING FROM THE RIGHT SIDE OF THE SEAT. THE HEATED SEAT STARTED TO BURN THROUGH THE CLOTH COVER DIRECTLY WHERE MY METAL JACKET ZIPPER WAS MAKING CONTACT WITH THE CLOTH SEAT SURFACE. I IMMEDIATELY POURED WATER ON THE SEAT TO ENSURE A FIRE DIDN'T START. I HAVE NOT ATTEMPTED TO USE THE SEAT HEATERS SINCE THIS INCIDENT.

Engine
Filed Jun 26, 2017212,000 milesMI

TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE SUDDENLY BEGAN TO REV AND CAUSED THE VEHICLE TO ACCELERATE. THE CONTACT APPLIED THE BRAKE PEDAL IN ORDER TO SLOW THE VEHICLE DOWN. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND HEARD A BANGING NOISE COMING FROM THE VEHICLE AND NOTICED THAT THERE WERE PARTS ON THE GROUND. THE CONTACT STATED THEIR WAS ALSO BLACK SMOKE COMING FROM THE VEHICLE. THE CONTACT TOWED THE VEHICLE TO THE AMB AUTO DEALER WHERE IT WAS DIAGNOSED THAT THE TURBO FAILED AND THE TURBO AND ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 212,000. UPDATED 10/24/17*LJ *TR

Electrical System1 injured
Filed Jun 5, 2017170,000 milesTX

DRIVERS SIDE SEAT HEATER IGNITED BURNING THROUGH SEAT TRIM AND BURNING DRIVER WHILE OPERATING VEHICLE. THIS OCCURRED IN A SEAT THAT THE DEALER INDICATED THEY HAD REPLACED UNDER THE INITIAL RECALL (HOWEVER DATE ON SEAT IS 11/25/2002 BEFORE CAR WAS DELIVERED IN 4/2003 - SO DEALER NEVER ACTUALLY REPLACED IT . SEAT RETAINED AND PHOTOS AVAILABLE FOR INSPECTION.

Engine
Filed Jan 10, 201777,000 milesFL

THIS IS IN REGARD TO TIPTRONIC TRANSMISSION FAILURE AT 77,000 MILES. AFTER THE VEHICLE WAS FULLY PAID OFF AND 17K MILES AFTER WARRANTY HAD EXPIRED. WHILE I WAS DRIVING VEHICLE WOULD STAY IN 1ST AND 2ND GEAR AND GIVE A BIG JOLT WHEN GOING INTO 3RD AND 4TH WHILE STILL COLD, ONLY AFTER ENGINE WOULD HEAT UP WITHOUT ANY STOPS WOULD IT PERFORM SUB PAR. PREVIOUS TO THIS I HAD HAVE NO COMPLAINTS. DEALER QUOTED $5600 TO REBUILD TRANSMISSION AND INDEPENDENT SHOP $2500. I WAS INFORMED I HAD A WORN CLUTCH AND IN 2008 I REBUILD THE TRANSMISSION AND CONTINUED HAVING THE SAME ISSUE. AFTER THOUSANDS OF DOLLARS SPENT ON THIS VEHICLE ON APRIL 12 OF 2012 I SENT IT THE JUNKYARD. I WILL FOLLOW UP AND SEND MORE HARD COPIES DOCUMENTS TO NHTSA AS I HAVE MY ENTIRE SERVICE RECORDS FROM 2003 - 2012 TO SUBMIT. THERE ARE 100'S OF OTHER AMERICAN CAR OWNERS WITH TIPTRONIC TRANSMISSION EXPERIENCING SAME ISSUES AND ITS APPARENT THAT IT IS FAULTY MANUFACTURING.I'M ATTACHING SEVERAL PDF DOCUMENTS WITH ARTICLES AND OTHER SIMILAR COSTUMER COMPLAINTS. I HAVE ALL MY SERVICE RECORDS AND WILL SUBMIT HARD COPIES SEPARATELY HOWEVER WANTED TO GET THE COMPLAINT STARTED HERE. THE YEAR OF MY VEHICLE WAS NEVER INCLUDED BUT ITS OBVIOUS THIS ISSUE HAS BEEN HAPPENING LONGER THEN PREVIOUS RECALLS. *TR

Electrical System
Filed Dec 28, 2016120,000 milesCA

IAM THE ORIGINAL OWNER AND HAVE ALWAYS KEPT MY JETTA IN THE GARAGE. I MOVED 3 AND A HALF YEARS AGO AND MY CAR IS NO LONGER GARAGED. MY HEADLINE IS STARTING TO DETACH FROM THE INSIDE OF THE CAR AND THE LEATHER THROUGHOUT MY CAR IS CRACKING. I NOTICED THERE WAS A CLASSSS ACTION LAWSUIT REGARDING THE SUNROOF DRAIN GETTING CLOGGED CAUSING DAMAGE TO THE CAR. WHO CAN I CONTACT TO SEE IF I QUALIFY FOR THIS ACTION. AT THE TIME OF THE RECALL I DID TAKE MY JETTA TO A DEALERSHIP AND THEY SAID EVERYTHING WAS FINE, IS THIS BECAUSE MY CAR WAS GARAGED AND NOW ITS OUTSIDE EXPOSED TO THE ELEMETS, WHICH HAS CAUSED THIS DAMAGE? THANK YOU,

Unknown or Other
Filed Aug 31, 201630,000 milesNY

TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT A WAS SMELL ENTERED THE INTERIOR OF THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CABIN FILTER WAS REPLACED BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 10/19/16*LJ

20 of 457 complaints, reproduced as filed.

Across model years

Worst on record: 2009
YearComplaintsRecallsFiresDeathsAssessment
20265100Routine
202528200Routine
202443010Routine
202343000Routine
202242100Routine
202168402Fatalities reported
202052600Routine
20195481130Do not drive
201831300Routine
2017159731Fatalities reported
2016161550Routine
2015194810Routine
2014386520Above average
2013516630Above average
2012499860Above average
20116071090Above average
2010852550Above average
2009888780Above average
2008188640Routine
2007201670Above average
2006580660Above average
20052487140Above average
20042315200High concern
2003 — this page4574701Fatalities reported
200270277110Fatalities reported
20016687121Fatalities reported
20004395142Fatalities reported
1999349790Above average
1998192380Routine
1997141251Fatalities reported
1996174251Fatalities reported
19952206110Above average
1994117750Routine
199317600Routine
199230430Routine
199131700Routine
199022710Routine

Compare every Jetta year →

Reading this record

1 death reported in complaints filed with NHTSA.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Jun 13, 2018. Source: NHTSA Office of Defects Investigation.