Page 2 of 10 · complaints 51–100 of 457

2003 Volkswagen Jetta complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2003 record →

Electrical System
Filed Jun 20, 2014114,000 milesPA

AIR CONDITIONER STOPPED WORKING . FOUND LEFT FUSE ON FUSE BOX ON TOP OF BATTERY IS BLACK AND MELTED. *TR

Latches/Locks/Linkages
Filed Jun 18, 2014145,000 milesNY

THE REAR DOOR LOCKS DO NOT WORK WITH THE KEY FOB OR THE ELECTRICAL SWITCH ION THE DRIVER'S DOOR. THIS IS A SERIOUS ISSUE WHEN YOU HAVE CHILDREN IN THE REAR SEAT. *TR

Electrical System
Filed Jun 17, 2014116,898 milesPA

THE DAY BEFORE THE CAR QUIT, IT WOULD NOT START AFTER BEING PARKED IN THE MALL PARKING LOT. A BATTERY PACK GOT IT STARTED, AND IT WAS DRIVEN HOME, WITH THE THOUGHT THAT IT NEEDED A NEW BATTERY. THE FOLLOWING DAY, IT WAS BEING DRIVEN TO THE LOCAL SEARS, FOR A REPLACEMENT BATTERY, WHEN THE ABS AND AIRBAG LIGHTS CAME ON. 30 SECONDS LATER LOTS OF WARNING LIGHTS CAME ON, AND THE CAR SPUTTERED AND STOPPED DEAD IN THE LANE OF TRAVEL. IT WOULD NOT TURN OVER, AND POWER ACCESSORIES WOULD NOT WORK. I WAS STOPPED ON A VERY BUSY 2 LANE BACK ROAD, WITH NO SHOULDERS OR SIDE STREETS, UPHILL, ON A BLIND HILL. AFTER 1 1/2 HOURS OF WHITE-KNUCKLE DIRECTING TRAFFIC, AND CALLS TO: MY AUTO CLUB, AND THE LOCAL POLICE; A LOCAL POLICE OFFICER, AND A LOCAL TOW TRUCK SHOWED UP AND GAVE ME A LIFT TO MY REPAIR SHOP. THE MECHANIC'S DIAGNOSIS OF THE PROBLEM WAS A PARTIALLY MELTED FUSE PACK, THAT SITS ON TOP OF THE BATTERY, AND AN OVERLY RESISTIVE CABLE BETWEEN THE FUSE PACK AND THE ALTERNATOR. THE SOLUTION WAS: THE CABLE END LINKED TO THE FUSE PACK WAS RE-TERMINATED, AND THE MELTED FUSE PACK WAS REPLACED. BETWEEN THE TOW AND THE REPAIR, IT SET ME BACK ABOUT $300.00. I ALSO FOUND A BLOG THAT LISTED MANY OTHER VW OWNERS WITH THE SAME PROBLEM: HTTP://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?4986219-FUSE-BOX-ABOVE-BATTERY-MELTING . I ALSO DISCOVERED A CLASS ACTION LAW SUIT THAT WAS FILED IN 2012, THAT WAS BASED ON THIS PROBLEM: HTTP://GOTACLASSACTION.COM/VOLKSWAGEN-NAMED-IN-CLASS-ACTION-OVER-FUSE-BOXALTERNATOR-CABLE-

Service BrakesCrash
Filed May 27, 201436,000 milesHI

TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE PEDAL SANK TO THE FLOORBOARD WHEN DEPRESSED. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT MENTIONED THAT THE FAILURE CAUSED FOUR OTHER VEHICLES TO CRASH. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT WHERE IT WAS SCHEDULED TO BE INSPECTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

Visibility › Sun/Moon Roof Assembly
Filed May 4, 2014180,000 milesWA

THE SUNROOF DRAIN IN MY CAR IS APPARENTLY MADE OF 2 TUBES THAT CONNECT AND WERE NOT SECURED TOGETHER SO THEY BECOME DETACHED AND POUR WATER INTO THE CAR. THIS HAPPENED TO ME THIS YEAR, I LOOKED IT UP AND FOUND THERE WAS A RECALL ON THIS THAT I NEVER RECEIVED. I CALLED ROGER JOBS(MY LOCAL VW DEALERSHIP) IN BELLINGHAM, WA AND THEY TOLD ME THE RECALL EXPIRED AND I WOULD HAVE TO PAY TO FIX THIS FACTORY DEFECT! I AM A COLLEGE STUDENT WHO CANNOT AFFORD TO FIX THIS PROBLEM AND REALLY MAKES ME MAD ESPECIALLY SINCE I RECEIVED NO NOTICE OF THIS RECALL. NOW I HAVE WATER FLOWING INTO MY CAR EVERY TIME IT RAINS, IT IS STARTING TO CAUSE RUSTING UNDER MY SEATS AND MOLD. NOT HAPPY! *TR

Suspension
Filed Apr 17, 201467,000 milesRI

TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE REAR OF THE VEHICLE BEGAN SWAYING INDEPENDENTLY. THE CONTACT, WHO WAS A LICENSED MECHANIC, INSPECTED THE VEHICLE AND DISCOVERED THAT THE REAR DRIVER'S SIDE AXLE BRACKET WAS RUSTED AND BECAME FRACTURED. THE DEALER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, DECLINED TO PROVIDE THE CONTACT AN ALTERNATIVE REMEDY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 67,000. UPDATED 06/10/14*LJ UPDATED 06/13/2014 *JS

Electrical System
Filed Mar 21, 201483,000 milesCA

I HAVE A JETTA THAT CONTINUALLY BURNS OUT THE FUSE BOX, WHICH JUST HAPPENED AGAIN. THE FUSE BOX TO REPLACE COSTS AROUND $100. EVERYTIME. DUE TO THIS PROBLEM I AM ENCOUNTERING ADDITIONAL REPAIRS. IGNITION COIL ETC. I EVEN WENT AND PURCHASE A NEW BATTERY FOR 160.00. CAR WILL NOT RUN? HELP. *TR

Electrical System
Filed Feb 23, 2014175,000 milesIL

CAR HAD A BURNING SMELL COMING FROM THE ENGINE. THE ENGINE LIGHT CAME ON. WHILE ON THE HIGHWAY THE CAR STOPPED MOVING FORWARD AND STALLED IN TRAFFIC, THE BATTERY LIGHT THEN CAME ON. I TURNED THE CAR OFF AND RESTARTED IT. IN A 30 MILE ROUND TRIP, THIS HAPPENED 3 TIMES. UPON FURTHER INSPECTION, THE BATTERY MOUNTED FUSE BLOCK HAD COMPLETELY MELTED AND WAS EXTREMELY HOT. *TR

SeatsFire1 injured
Filed Feb 10, 2014125,000 milesDE

TL- THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH A BURNING PLASTIC ODOR WAS PRESENT INSIDE THE VEHICLE BEFORE THE PASSENGER SUDDENLY EXPERIENCED A BURNING SENSATION COMING FROM THE SEATED AREA OF THE PASSENGER SEAT. THE CONTACT INDICATED THAT THE PASSENGER SIDE SEAT HEATER ELEMENT HAD OVER HEATED CAUSING A BURN HOLE IN THE SEAT AND CAUSING A MINOR BURN TO THE PASSENGER. THE CONTACT STATED THAT A SMALL FLAMED TO THE PASSENGERS RIGHT PANT LEG HAD TO BE EXTINGUISHED DURING THE INCIDENT AND THE PASSENGER SEAT BURN HOLE MEASURED APPROXIMATELY 1 INCH IN DIAMETER. THE VEHICLE WAS DIAGNOSED AT THE DEALER. THE CONTACT WAS INFORMED THAT THE DEFECT WAS CAUSED BY A FAULTY HEAT ELEMENT INSIDE THE SEAT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 125,000. JFT

Electrical SystemFire
Filed Feb 10, 2014138,000 milesKY

THE ALTERNATOR CABLE GOT SO HOT IT STARTED A SMALL FIRE IN THE FUSE BOX ON TOP OF MY BATTERY. COMPLETELY MELTED/BURNT THE FUSE BOX. I SEE THERE IS A GOOD PATTERN OF THIS HAPPENING WITH THESE JETTA AND BEETLES. *TR

Air Bags
Filed Feb 1, 2014109,000 milesMA

PASSENGER SIDE CURTAIN AIRBAG DEPLOYED AFTER GOING INTO THE SHOULDER. THERE WAS NO DAMAGE TO TIRES, WHEELS, OR BODY OF CAR. INSURANCE COMPANY DECLARED A TOTAL LOSS. *TR

Engine
Filed Dec 29, 201389,000 milesIL

THE PLASTIC DIPSTICK HANDLE ON MY 2003 VW JETTA CRACKED OFF THE DIPSTICK AND REQUIRED REPLACEMENT. THE PART NUMBER IS 06J115611E. *TR

Engine
Filed Dec 29, 201389,000 milesIL

ACCORDING TO A VW DEALER, THE CATALYTIC CONVERTER ON MY 2003 VW JETTA FAILED AT 89,000 MILES. THE VW DEALER STATED THAT IT FAILED BECAUSE THE MIL ILLUMINATED AND THE CAR'S COMPUTER SHOWS CODE P0420. THE DEALER ALSO STATED THAT THE VEHICLE IS NO LONGER COVERED BY ANY WARRANTY. *TR

Visibility › Power Window Devices and Controls
Filed Dec 29, 201343,733 milesIL

THE CLAMPS ON THE FRONT DRIVER'S SIDE WINDOW OF MY 2003 VW JETTA DETACHED LEAVING THE WINDOW STUCK CLOSED. *TR

Engine
Filed Dec 26, 201389,235 milesIL

THE THERMOSTAT ON MY 2003 VOLKSWAGEN JETTA FAILED FOR THE SECOND TIME. THE FIRST TIME IT FAILED AS AT APPROXIMATELY 40,000 MILES IN 2009. *TR

Engine
Filed Dec 26, 201389,235 milesIL

THE TEMP SENDER ON MY 2003 VOLKSWAGEN JETTA FAILED FOR THE SECOND TIME. THE FIRST FAILURE OCCURRED AT APPROXIMATELY 38,000 MILES IN 2007. *TR

Engine
Filed Dec 26, 201389,235 milesIL

ONE OF THE TWO LARGE COOLING FANS IN THE FRONT OF THE ENGINE FAILED. THE PART MUST BE REPLACED TO PREVENT ENGINE OVERHEATING. THE PART NUMBER IS 6X0-959-445-F. *TR

Electrical System
Filed Dec 23, 201361,000 milesIL

MY 2003 VOLKSWAGEN JETTA HAS EXPERIENCED A COIL PACK FAILURE CAUSING A REDUCTION IN POWER, AND THE ENGINE TO MISFIRE. ACCORDING TO THE VOLKSWAGEN DEALER, THE HOUSING OF THE COIL PACK WAS CRACKED WHICH ALLOWED MOISTURE TO AFFECT ITS OPERATION. THE DEALER ALSO STATED THAT THERE IS NO RECALL OR REPLACEMENT PROGRAM FOR 4 CYLINDER ENGINES EXPERIENCING THIS PROBLEM. *TR

Fuel System, Gasoline
Filed Dec 23, 201345,000 milesIL

MY 2003 VOLKSWAGEN JETTA EXPERIENCED A FUEL PUMP FAILURE WHILE DRIVING IN TRAFFIC. MY VEHICLE CAME TO A STOP IN FRONT OF THE ENTRANCE TO AN ALLEY. THE VEHICLE WOULD NOT START AFTER THE FAILURE. THE FUEL PUMP HAS TO BE REPLACED, BUT WAS NO LONGER UNDER WARRANTY AT THE TIME OF THE FAILURE. *TR

Electrical System
Filed Dec 23, 201356,000 milesIL

THE REAR O2 SENSOR ON MY 2003 VOLKSWAGEN JETTA FAILED CAUSING THE MIL INDICATOR TO ILLUMINATE. THE SENSOR HAD TO BE REPLACED, AND IS NOT COVERED UNDER THE EXTENDED WARRANTY FOR EMISSIONS. *TR

Interior Lighting
Filed Dec 23, 201352,000 milesIL

THE SAFETY LIGHT ON THE INTERIOR OF THE FRONT PASSENGER DOOR THAT LIGHTS UP WHEN THE DOOR IS OPENED FAILED ON MY 2003 VOLKSWAGEN JETTA. THE DEALER STATED THAT THE PROBLEM WAS A FAILURE IN THE FRONT PASSENGER DOOR LATCH MECHANISM. THE DOOR LATCH MECHANISM WAS REPLACED, AND WAS NOT COVERED UNDER WARRANTY. *TR

Engine
Filed Dec 23, 201337,750 milesIL

MY 2003 VOLKSWAGEN JETTA'S COOLANT PUMP FAILED WHILE IN TRAFFIC. THIS CAUSED A REDUCTION IN POWER AND ENGINE OVERHEATING. REPLACEMENT WAS COVERED UNDER WARRANTY. *TR

Electrical System
Filed Oct 10, 201394,000 milesNJ

ALL WARNING INDICATORS (ABS, CEL, AIRBAG, ECP, BATTERY AND OTHER INSTRUMENT DASH PANEL LIGHTS) WOULD FLICKER REPETITIVELY UNTIL THE CAR LOST ALL POWER. AFTER INSPECTION OF THE ENGINE COMPARTMENT IT WAS FOUND THAT THE ALTERNATOR CABLE THAT ATTACHES TO THE FUSE BOX LOCATED ON TOP OF THE BATTERY WAS MELTING THE FUSE BOX AND CAUSING POWER DISTRIBUTION PROBLEMS. THE VOLKSWAGEN DEALER RECOMMENDED THAT THEY BOTH BE REPLACED AS THE CABLE COULD HAVE BECOME HIGH RESISTANCE THEREBY CAUSING EXCESSIVE HEAT AT THE FUSE BOX. I HAD THE ALTERNATOR CABLE REPLACED WITH AN OEM PART AND THE FUSE BOX WITH AN AFTERMARKET PART. ON 10-9-13 WITH 104K MILES WHILE DRIVING TO WORK AT 6AM IN THE MORNING, THE EXACT SAME SYMPTOMS WERE EXPERIENCED AGAIN. LUCKILY I WAS ON A SIDE ROAD AND WAS TOWED TO A DEALER WHICH SAID THAT ALL OEM PARTS SHOULD BE USED AND THAT THIS IS COMMON AS THEY HAD JUST REPLACED THE ALTERNATOR CABLE ON ANOTHER JETTA OF THE SAME GENERATION. I REQUESTED THE DEALER CHECK THE ENTIRE ELECTRICAL SYSTEM INCLUDING THE ALTERNATOR BECAUSE THE PARTS THAT WERE INSTALLED LAST YEAR SHOULD NOT GO BAD IN 1 YEAR, THE DEALER SAID THERE WAS NO OTHER ISSUE. I AM NOT THE ONLY ONE EXPERIENCING A MELTING FUSE BOX. AT THE LINKS BELOW ARE OTHERS WHO HAVE EXPERIENCED THE SAME THING, EVEN ACROSS OTHER VW MODELS. THERE SEEMS TO BE A SERIOUS PROBLEM OF MELTING OF FUSE BOXES WHICH CAN OCCUR AT ANY TIME THE VEHICLE IS IN OPERATION. (WITH PICTURES) HTTP://FORUMS.FOURTITUDE.COM/SHOWTHREAD.PHP?4562591 HTTP://FORUMS.VWV

Seats
Filed Sep 28, 201390,000 milesVA

I STARTED EXPERIENCING A HOT SPOT IN THE DRIVER'S HEATED SEAT IN THE FALL OF 2012. I HAVE TO PUT A CUSHION BETWEEN MY RIGHT LEG AND THE SEAT OR IT WILL NEARLY BURN. I HAVE ALSO BEEN HAVING AN ISSUE WITH EITHER THE O2 SENSOR OR CATALYTIC CONVERTER WHENEVER IT RAINS AND IT'S COOL WEATHER. THE CAR WILL LOSE POWER, SPUTTER AND LURCH UNTIL IT HAS BEEN RUNNING FOR A WHILE THEN IT ACTS NORMALLY. FINALLY, FOR THE PAST TWO MONTHS THE REAR DOOR LOCKS WILL NOT OPEN WITH THE KEYLESS ENTRY OR BY HITTING THE LOCK/UNLOCK BUTTON ON THE DOOR. I JUST REACHED THE 100K MARK AND KEEP UP REGULAR MAINTENANCE ON MY CAR SO I'M A LITTLE UPSET THAT THINGS LIKE THIS ARE HAPPENING SO EARLY. *TR

Electrical System
Filed Sep 21, 201340,000 milesID

REAR PASSENGER DOORS FAIL TO RESPOND TO KEY FOB. STAY LOCKED/ UNLOCKED.

Engine and Engine Cooling
Filed Jul 22, 2013100,000 milesNY

I HAVE NOTICED A BURNING CRAYON SMELL IN MY 2003 VW JETTA FOR A FEW MONTHS. I HAVE HAD THE CAR DETAILED AND HAD THE DEALER CLEAN THE AC DUCTS YET THE SMELL REMAINS - AND GETS STRONGER IN HOT/HUMID WEATHER DAYS. I SEE OTHERS HAVE LISTED COMPLAINTS OF THE SAME NATURE - AND THE SOUND DEADENER MATERIAL UNDER THE CARPET SEEMS TO BE THE CULPRIT. I AM CONCERNED THAT THIS WILL AFFECT BREATHING AND COULD BE TOXIC. *TR

EngineFire
Filed Jun 10, 2013145,000 milesMA

THE CAR WAS PARKED FOR TWO DAYS WITHOUT BEING DRIVEN. WHILE IT WAS PARKED, NEIGHBORS RAN OVER TO REPORT IT WAS SMOKING UNDER THE HOOD. WE SAW THAT THERE WERE FLAMES COMING OUT FROM UNDERNEATH THE FRONT OF THE CAR. FIRE DEPARTMENT CAME, BUT FIRE HAD ALREADY EXTINGUISHED ITSELF. FIRE DEPARTMENT DISCONNECTED THE BATTERY GROUND AND SAID THE WIRES GOING TO THE COOLING FAN HAD SET ON FIRE. ALL OF THIS WAS SPONTANEOUS. ENGINE WAS NOT ON. *TR

Latches/Locks/Linkages
Filed Apr 15, 201364,000 milesFL

I OWN A 2003 VOLKSWAGEN GL 1.8 T, WHEN I PRESS THE LOCK BUTTON, THE CAR DOORS DO NOT ALL LOCK, OR WILL WORK SOMETIMES, I ALSO AM NOT ABLE TO GET INTO THE TRUNK. UPON FURTHER RESEARCH I DISCOVERED THAT THIS IS MORE THEN A COMMON PROBLEM WITH THIS VEHICLE, IN ORDER TO GET THE TRUNK OPEN I HAVE TO CRAWL THROUGH SPACE AND PULL THE EMERGENCY LEVER INSIDE THE TRUNK, IN ORDER TO LOCK THE CAR I HAVE TO MANUALLY PUSH DOWN THE LOCKS WHEN THE KEY DOESN'T WORK AND 40 % OF THE TIME I OR A PASSENGER GETS LOCKED IN THE CAR, UNTIL IT DECIDES TO GIVE. *TR

Air Bags
Filed Mar 24, 201383,766 milesAR

WHILE DRIVING ON INTERSTATE THE PASSENGER SIDE OVERHEAD AND SEAT AIRBAG DEPLOYED FOR NO REASON. *TR

Seats1 injured
Filed Mar 1, 2013153,000 milesVT

BOTH FRONT SEATS, THE BOTTOM RIGHT SIDE BOLSTER BURNED. THE HEATED FRONT SEATS WILL OVER HEAT, THE FAILURE APPEARS TO BE CONFINED TO THE RIGHT BOLSTER ON THE BOTTOM SECTION OF THE SEAT. THE HEATING ELEMENTS GET HOT ENOUGH TO BURN THROUGH THE SEAT MATERIAL. BEING THE SIDE OF THE SEAT I WAS ABLE TO SHIFT MY LEG AWAY AND POWER OFF THE HEATED SEAT. IF LEFT ON THE SEATS WILL START TO SMOKE. I CONSIDER THIS A SAFETY ISSUE, I HAVEN'T TRIED , BUT IT SEEMS AS THOUGH THE SEAT COULD CATCH ON FIRE IF LEFT ON. THE LOCAL DEALER'S SERVICE REP SAID JUST UNPLUG IT THE OPTION. *TR

Seats1 injured
Filed Dec 9, 2012ME

AFTER NOTICING FOR WEEKS THAT MY HEATED SEATS WOULD ONLY WORK WHEN TURNED TO 5 (PASSENGER SEAT DOESN'T WORK AT ALL), MY LEG BEGAN BURNING WHILE DRIVING. I SMELLED SOMETHING BURNING AND LOOKED DOWN TO SEE THAT THERE WAS A HOLE IN MY SEAT AND THERE WAS SMOKE COMING OUT OF IT. I IMMEDIATELY TURNED THE SEAT OFF AND HAVEN'T TURNED IT ON SINCE. WHEN I CONTACTED VW, THEY TOLD ME THAT MY VEHICLE WAS NOT INCLUDED IN THE HEATED SEAT RECALL AND THAT I WOULD BE RESPONSIBLE FOR THE COST OF DIAGNOSING THE PROBLEM AS WELL AS FOR THE REPAIRS. *TR

Power Train
Filed Aug 10, 201287,000 milesAZ

BOUGHT THIS CAR OCTOBER 2010 FROM BERGE VW AZ. I NOTICED A FEW MONTHS AFTER I BOUGHT IT THAT IT INTERMITTENTLY WOULD KICK INTO GEAR. I CALLED THE DEALER AND ASK ABOUT IT AND THEY SAID IT WAS NORMAL, NEVER BROUGHT IT IN JUST TALKED TO A FRIEND OF MINE FROM THE DEALER. TURNS OUT IN NOV 2010 THEY SENT ALL VW OWNERS EXTENDED WARRANTY PAPERWORK FOR THE VALVE BODY ON THESE JETTAS FOR THE EXACT PROBLEMS I AM HAVING. I REPLACED SPEED SENSORS AND EVERYTHING. NO NOW I AM BEING TOLD ITS THE VALVE BODY AND I NEVER GOT A LETTER AND I JUST HIT 102K LAST MONTH BUT I AM OUTSIDE THE 7 YEARS. VW KNOWS THIS PART GOES BAD. THERE SHOULD NOT BE A YEAR ON IT FOR VEHICLES LIKE MINE THAT HAVE LOW MILES! I CAN PROVE IT WAS HAPPENING BEFORE THE 100K MILES. HELP! *TR

Seats1 injured
Filed Mar 6, 201295,608 milesMN

SHORTLY AFTER TURNING THE DRIVERS SEAT HEATER ON, OPERATOR SMELLED SOMETHING BURNING AND FELT HER LEFT LEG BURNING. SHUT HEATER OFF AND TOOK TO DEALER, WHO ACTED SURPRISED THAT WE HAD A PROBLEM!! THEY CHARGED US TO LOOK AT THE SEAT, CLAIMING THE POWER SUPPLY WIRE UNDER THE SEAT HAD BEEN PULLED APART SHORTING OUT THE GRID WIRING. LONG STORY SHORT, THEY CLAIMED SOMETHING MUST HAVE BEEN JAMMED UP UNDER THE SEAT CAUSING THE PROBLEM. THEY OFFERED TO DO THE NECESSARY REPAIRS FOR $630. I THOUGHT THEIR ANSWER WAS CREATIVE, BUT AFTER READING ALL THE OTHER COMPLAINTS WHICH ARE VIRTUALLY IDENTICAL(QUARTER SIZED HOLE IN THE SEAT COVER), I'M CALLING [XXX]. I AM DISGUSTED WITH HOW VW HAS RESPONDED TO ALL OF US. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Seats › Front Assembly › Seat Heater/CoolerFire1 injured
Filed Mar 5, 2012112,000 milesKY

BACK IN 2007 RECALL FOR HEATED SEATS IN VOLKSWAGEN'S. ISSUED RECALL FIXED BOTH DRIVERS AND PASSENGERS SEATS AS NEW ONES WERE ORDERED AND SHIPPED IN FROM OVERSEAS, DUE TO BOTH CATCHING FIRE AND BURNING HOLES IN SEATS ONE SEAT BEING THE DRIVERS BURNT A HOLE IN MY JEANS AND BURNED MYSELF. AS OF 3/5/12 DRIVERS SIDE SEAT IS GETTING SO HOT IT HAS BURNT THE MATERIAL ON THE SEAT AGAIN AS IT STARTED SMOKING. QUICKLY TURNED IT OFF. PROBLEM THOUGHT WAS FIXED AS RECALL IN 2007, NOT FIXED APPARENTLY.

Engine and Engine Cooling
Filed Feb 5, 2012117,529 milesVA

THE DRIVERS SIDE MOTOR MOUNT BROKE, ENGINE DROPPED AND FELL ON THE AXLE AND BROKE IT. *TR

Electrical SystemFire
Filed Jan 30, 2012120,000 milesMN

DRIVER'S SEAT HEATER MALFUNCTIONED. RIGHT SIDE OF SEAT HAS SMALL BURN MARKS, IS DISCOLORED, HAS EXPOSED ELEMENTS, AND SEAT FOAM IS MELTED. TWO PAIRS OF PANTS OBTAINED SINGE MARKS ON SEPARATE OCCASIONS. I DRIVE THE CAR TO AND FROM THE CITY VIA INTERSTATE FOR 40 MINUTES EACH WAY. SEAT HEATERS ARE TYPICALLY ON FOR ABOUT 20 MINUTES. BEGINNING IN NOVEMBER WHEN I USED THE SEAT HEATERS I COULD SMELL A SLIGHT BURNING SMELL. SINCE IT WAS THE BEGINNING OF THE WINTER SEASON I FIGURED IT WAS JUST HEATED DUST ON MY SEATS FROM BEING INACTIVE ALL SUMMER. THE FINAL TIME I USED THE SEAT HEATERS (1/26/12) THE SMELL GOT SO BAD THAT I HAD TO OPEN THE SUN ROOF FOR AIR. I ALSO NOTICED THE SEATS GOT HOTTER THAN USUAL AND WONDERED IF MY SEAT BACK WAS HEATING AT ALL. AS WAS USUAL WHEN THE SEAT WAS HOT ENOUGH I WOULD MANUALLY TURN OFF THE SEAT HEATER. I DID NOT KNOW WHAT WAS HAPPENING UNTIL ONE DAY WHEN I NOTICED BROWN MARKS ON THE RIGHT SIDE OF MY PANTS. I THEN LOOKED AT THE SEAT AND SAW THE DAMAGE TO THE SEAT. THE DRIVER'S SEAT ELEMENT WAS REPLACED IN MAY 2006, THE PASSENGER SEAT AUGUST 2006, DUE TO PREVIOUS RECALL/WARRANTY SERVICE.

Electrical SystemFire1 injured
Filed Jan 24, 2012122,000 milesPR

HOLA MI HIJA TUVO UNA EXPERIENCIE TERRIBLE CON SU AUTO.ELLA SE DIRIGIA A LA UNIVERSIDAD EN SU AUTO Y DE MOMENTO COMENZO A SALIR HUMO PR EL AREA DONDE ESTA EL GUIA Y EL CONTA MILLA MAS O MENOS POR LO POCO QUE NO PUDO EXPLICAR POR LO AFECTADA QUE ESTABA.INMEDIATAMENTE ELLA SE DETUVO Y SE BAJO DE VEHICULO PARA LLAMAR A SU PAPA Y JUCTO EN ESE MOMENTO SE INCENDIO Y ESTAMOS SEGUROS QUE FUE UN PROBLEMA DE FABRICA PARA QUE SE INCENDIARA DE ESA MANERA.GRACIAS A DIOS QUE MI HIJA ESTABA FUERA DEL VEHICULO PORQUE POR LO QUE RAPIDO SUCEDIO NO LE HUBIERA DADO DE SALIR Y LA HISTORIA HUBIERA SIDO OTRA.HAGO ESTE REPORTE PARA QUE NO VUELVA A SUCEDER ALGO ASI.PORQUE MI HIJA ESTA SUMAMENTE AFECTADA. MUCHAS GRACIAS POR SU ATENCION. *TR

SeatsFire
Filed Jan 19, 2012134,000 milesNY

TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, SHE SMELLED SOMETHING BURNING. AFTER INSPECTION, SHE NOTICED A HOLE IN THE SEAT FROM THE SEAT WARMER BECOMING EXCESSIVELY HOT. THE DEALER ADVISED THE CONTACT TO NOTIFY THE MANUFACTURER OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CURRENT AND THE FAILURE MILEAGES WERE 134,000.

SeatsFire1 injured
Filed Jan 15, 2012110,092 milesMI

MY 2003 JETTA SEAT CAUGHT ON FIRE WHILE DRIVING HOME. I WAS USING MY SEAT HEATER AT THE TIME. I WAS BURNED ON MY LEG.

Seats
Filed Dec 20, 2011130,000 milesGA

I CURRENTLY OWN A 2003 VOLKSWAGEN JETTA. PASSENGER SEAT HEATER GETS EXTREMELY HOT AND VERY CONCERNED DUE TO BURN RISK TO CHILDREN AS WELL AS POSSIBLE FIRE HAZARD. *TR

Seats1 injured
Filed Nov 25, 201160,000 milesCA

MY DRIVERS SIDE SEAT HEATER DOESN'T RECOGNIZE THE SETTING OF 0-5. IT'S EITHER ON, OR OFF. MEANING, 0-4 THE SEAT HEATER DOESN'T HEAT THE SEAT. BUT WHEN I TURN IT TO 5 ON THE SETTING WITHIN 10 MINUTES THE SEAT GETS SO HOT IT BURNS MY LEGS THROUGH CLOTHING. *TR

Fuel System, Diesel
Filed Oct 30, 201189,000 milesTX

SINCE THE INTRODUCTION OF LOW SULFUR DIESEL MY INJECTION PUMP HAS DEVELOPED A LEAK ! POSSIBLE FIRE DANGER. *TR

Power Train › Automatic Transmission
Filed Oct 12, 2011170,000 milesMI

TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA WAGON. THE CONTACT STATED THAT THE SPEEDOMETER FAILED TO PROVIDE AN ACCURATE SPEED TRAVELED. THE CONTACT ALSO STATED THAT WHEN THE CRUISE CONTROL SWITCH WAS ACTIVATED, IT WOULD CAUSE THE VEHICLE TO SURGE FORWARD ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY CONFIRMED THAT THE SENSOR IN THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 170,000 AND THE CURRENT MILEAGE WAS 211,000. UPDATED 12/14/11 THE CONSUMER STATED THE TRANSMISSION WAS EXHIBITING AN INTERMITTENT HESITATION. UPDATED 12/20/11. *JB

Air Bags
Filed Aug 22, 2011MD

AIR BAG SENSORS FAILURE. IN EVENT OF A CRASH AIR BAGS WILL NOT DEPLOY. THERE ARE 1000'S OF SIMILAR COMPLAINTS ON THE INTERNET

Seats
Filed Jul 16, 201155,822 milesMN

MY 2003 JETTA DRIVER SIDE HEATED SEAT IS FAILING. THE PROBLEM STARTED IN JANUARY 2011. THE DRIVER SIDE HEATER COIL WAS RECALLED BACK IN 2007 AND HAD BEEN REPLACED THROUGH THE RECALL, HOWEVER, THE REPLACEMENT PART IS FAULTY AS WELL. THIS TIME, THE HEATER COIL HAS BURNED THE LEATHER SEAT AND BURNED A HOLE IN MY NORTH FACE DOWN COAT. LUCKILY THE COAT IS THICK SO I DID NOT GET BADLY BURNED. I HAD CONTACTED VOLKSWAGEN DIRECTLY AFTER THIS ASSUMING THEY WOULD REPLACE THE HEATED SEAT COIL SINCE THE INITIAL REPLACEMENT FROM THE RECALL WAS BAD, THEY WERE NOT HELPFUL AND SAID THE CAR WAS PAST WARRANTY. WHICH IT WAS BY ABOUT 3 MONTHS. HOWEVER, GIVEN THE SITUATION OF A PRIOR RECALL AND REPLACEMENT OF THE PART WITH ANOTHER BAD PART, I EXPECTED MORE FROM THE COMPANY. I THEN WENT TO MY DEALER WHO CHARGED ME $120 "DIAGNOSTIC FEE" TO TELL ME THE HEAT SEATER IS FAULTY. THEY TOLD ME TO TAKE IT UP WITH VOLKSWAGEN. A SECOND CALL AND EMAIL TO VOLKSWAGEN LEAD NO WHERE. THIS IS A DANGEROUS ISSUE AND REPLACEMENT OF ONE BAD PART WITH ANOTHER BAD PART IS NOT RESPONSIBLE. I SEE THERE ARE OTHER COMPLAINTS AND INVESTIGATIONS ACTIVE ON THIS SAME MAKE, MODEL AND YEAR CAR. I WOULD LIKE A CREDIT FOR MY DIAGNOSTIC FEE WHICH ANYONE COULD SEE WAS A FAULTY SEAT BASED ON THE BURN, AND I EXPECT VOLKSWAGEN TO PAY FOR A REPLACEMENT SEAT COVER AND PAD AND BOLSTER HEATERS AS THE SEAT IS NOT USABLE AS IS AND IF IT IS USED CREATES A VERY DANGEROUS SITUATION. *TT

Engine and Engine Cooling
Filed Apr 26, 201161,190 milesKS

RATTLING NOISE IN THE ENGINE, OIL PUMP WAS NOT PUMPING OIL AND CAMSHAFT CHAIN TENSIONER (TIMING BELT) RATTLING FROM LACK OF OIL. I WAS INFORMED I NEEDED TO REPLACE ENGINE DUE TO METAL PARTICLES AND CARBON IN THE OIL PAN.

Air Bags › Side/Window
Filed Mar 6, 201199,000 milesRI

I WAS DRIVING UP OLNEY ST. IN PROVIDENCE, RI WHEN ALL OF A SUDDEN WITHOUT NOTICE THE SIDE AIRBAG CURTAIN AND WAIST SIDE SEAT AIR BAG DEPLOYED WITHOUT AND IMPACT. *TR

Air Bags › Side/Window
Filed Mar 2, 2011202,220 milesCA

2003 VW JETTA TDI SPONTANEOUS/UNINTENDED PASSENGER SIDE AIRBAG (SEAT) AND SIDE CURTAIN AIR BAG (WINDOW) DEPLOYMENT. WHILE DRIVING ON FREEWAY S880 HAYWARD,CA AT 65MPH ON MAR 01 2011. PASSENGER SIDE, SIDE CURTAIN AIRBAGS DEPLOYED. THERE WAS NO COLLISION, IMPACT WITH ROAD DEBRIS OR ROUGH PAVEMENT INVOLVED. IT WILL BE REPORTED TO DEALERSHIP. SEEKING REPAIR EARS RINGING, SMOKE, ENGINE SHUT OFF COAST TO SIDE OF ROAD AIR OUT SMOKE AND ENGINE WAS ABLE TO START. STOPPED ONE MILE DOWN ROAD AND REPORT TO CHP ON SIDE OF ROAD AT A STREET. THIS HAPPENED AT 9:25PM ON MY WAY TO WORK. *TR

SeatsFire
Filed Feb 7, 2011125,000 milesWA

MY SEAT HEATER FAILED IN MY 2003 VW JETTA, BURNING A HOLE IN THE SEAT UNDER MY LEFT [XXX]. I WAS STARTLED WHEN SUDDENLY THERE A STRONG BURNING SMELL IN THE CAR, THEN A HOT SPOT IN THE SEAT OCCURRED WHICH CAUSED ME TO HAVE TO QUICKLY SHIFT MY SEATING POSTING AND I IMMEDIATELY TURNED OFF THE SEAT HEATER. LUCKILY I WAS DRIVING SLOWLY IN THE CITY AND ABLE TO PULL IN THE IN A PARKING SPOT QUICKLY AND THE SEAT OR MY CLOTHING DID NOT CATCH ON FIRE. THE SEAT WAS SET TO 3 ON A SCALE OF 1-5. THE CAR HAS ABOUT 125K MILES ON IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *LN

Seats
Filed Feb 7, 2011GA

2003 VOLKS JETTA PASSENGER SIDE HEATED SEAT STOPPED WORKING, AND THE DRIVER SIDE ONLY HAS TWO POSTIONS...BURN YOUR BUTT OR OFF. COULD HAVE BEEN A DANGEROUS SITUATION HAD I BEEN ON A HWY AT HWY SPEEDS. *LN

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2003 Volkswagen Jetta → · Every Jetta year → · How the figures are calculated →