Owners filed 48 complaints about this vehicle with federal regulators, most often about the engine. It has been recalled 6 times.
When it fails
02000020,000 milesMedian miles at failure
38 complaints record an odometer reading. Failures cluster around 0–10,000 miles.
What fails
Component
Reports
Crashes
Fires
Injuries
Engine
10
0
0
0
Air Bags
10
3
0
3
Power Train
6
0
0
0
Fuel/Propulsion System
6
0
0
0
Electrical System
5
0
0
0
Fuel System, Diesel
3
0
0
0
Structure › Body
2
0
0
1
Vehicle Speed Control
1
1
0
0
Unknown or Other
1
0
0
0
Steering
1
0
0
0
6 safety recalls
Part 573 reports
Air Bags › Frontal › Driver Side › Inflator Module19V862000
Filed Dec 4, 2019226 vehiclesVolkswagen Group Of America, Inc.
Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2015 Passat, 2011-2014 Golf A6, and 2011-2013 Audi A3 diesel vehicles, thought to have been previously repaired under one of the Takata air bag recalls. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy. Volkswagen will notify owners, and dealers will replace the driver's side air bag inflators, free of charge. The recall began December 20, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 69R6, 69Q8, 69Q9, and 69Y5.
Unknown or Other18V329000
Filed May 16, 2018252 vehiclesVolkswagen Group Of America, Inc.
Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Risk. If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy. Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
Air Bags › Frontal › Driver Side › Inflator Module18V148000
Filed Mar 6, 2018363,713 vehiclesVolkswagen Group Of America, Inc.
Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy. Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
Air Bags › Frontal › Driver Side › Inflator Module16V078000
Filed Feb 10, 2016659,493 vehiclesVolkswagen Group Of America, Inc.
Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy. Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
Air Bags › Frontal15V483000
Filed Aug 4, 2015415,825 vehiclesVolkswagen Group Of America, Inc.
Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
Risk. A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Remedy. Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Fuel System, Diesel11V490000
Filed Oct 3, 2011168,275 vehiclesVolkswagen Of America, Inc
Defect. VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
Risk. DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
Remedy. VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
What owners reported
Newest filings
Air Bags
Filed May 8, 2026MA
Heated seats get extremely hot. Smell of burning. Possible to catch fire or burn people Vw patrick volkswagen auburn ma confirmed that electrical inspection to rule out seat recall No. No recall has been submitted yet When i first bought the car in 2025
Service Brakes
Filed Sep 29, 2025GA
ABS pump and module have failed according to my mechanic. ABS lights and traction control lights are on all the time. If I were to drive this car on the road, and I would have to make an emergency stop, my brakes would lock up and I would slide. This is an extreme safety hazard.
Electrical System
Filed May 22, 2022FL
At first, my vehicle dashboard warning light came on saying I have 9 different lights out(headlight, high beam, brake light, turn signals, etc). I thought it was odd for all these to go out at once, so I took it to the dealership for them to look at it. They couldn’t find anything and gave it back. It went off for a while but then the warning lights came back on. I again took it to the dealership, they told me I would have to leave it for an unknown amount of time for them to look at it. I wasn’t able to do that because it was my only motive transportation. After looking online to see if anyone else had the same issue I found multiple people who said they have the same issue. The fuse box under the hood has begun to melt, which affected the green 30 fuse which was almost completely melted. I replaced that fuse with a new one and that fixed the warning lights. I feel it is still a safety issue because the fuse box is going to continue to melt which could produce a fire.
Air BagsCrash1 injured
Filed Jun 25, 2021UT
My vehicle struck a car from behind moving about 35 mph. Air bags did not deploy and I had a proceeding next injury. Why did the airbags not deploy? I have read that "A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury" for 2011-2014 Golf. I would like confirmation that this was supposed to happen, no airbag deployment. My car was totaled.
Exterior Lighting
Filed Oct 3, 2019125,000 milesWI
INTERMITTENTLY, DASHBOARD MFD WOULD INDICATE THAT ALL EXTERIOR LIGHTS FAILED. SHUT OFF ENGINE AND PULLED OUT KEY. INSERTED KEY AND RESTARTED AND ALL WOULD BE FINE. GOT TO THE POINT THAT LIGHTS WERE IN FACT NOT WORKING. PULLED OUT FUSES AND WHEN I PULLED THE 30A FUSE (F16?) I NOTICED THE FUSE AND FUSE BOX WAS MELTED. I CLEANED THE CONTACTS ON THE FUSE WITH SANDPAPER AND A WIRE BRUSH. I ATTEMPTED TO USE THE BRUSH ON THE FUSE BOX BUT TO NO AVAIL. I INSERTED THE FUSE BACK IN AND THE LIGHTS WORKED. NEXT MORNING, I TURNED THE KEY ON AND MFD INDICATED ALL THE LIGHTS WERE NOT WORKING. I OPENED THE HOOD AND FUSE BOX AND WIGGLED THE FUSE. WORKED ALL THE WAY TO AND FROM WORK. FOUND TWO VW FORUMS DISCUSSED THIS SAME ISSUE. MOST WERE TIGUANS. PICTURES ARE THE FUSE BOX AND THE FRONT AND REAR LIGHTS BEFORE I CLEANED THE FUSE. THE CAR WAS STATIONARY WHEN I WAS WORKING ON IT.*DT *TR
Air Bags
Filed Jul 12, 20197,522 milesCA
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT WAS CONCERNED FOR THE SAFETY OF THE PASSENGER IN THE EVENT OF A CRASH. THE VEHICLE WAS TAKEN TO DUBLIN VOLKSWAGEN (LOCATED AT 6085 SCARLETT CT, DUBLIN, CA 94568, (925) 829-0800) WHERE IT WAS DIAGNOSED THAT THE AIR BAG CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,522.*BF *JB
Air Bags
Filed Nov 30, 201825,543 milesNH
AIR BAG CLOCKSPRING
Power Train
Filed Oct 28, 201881,200 milesFL
DUAL MASS FLYWHEEL FAILED AT 81,200 MILES RENDERING THE VEHICLE INOPERABLE. FAILURE WAS 21,200 MILES AFTER POWER TRAIN WARRANTY EXPIRED. VEHICLE WAS IN MOTION AND BEGAN TO SHIFT VERY STRANGELY, WAS ABLE TO MAKE IT HOME AND PARK IT.
Engine
Filed Jul 23, 2018123,986 milesCA
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN GOLF. WHILE DRIVING 5 MPH, ALL OF THE WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. MOSS BROTHERS VOLKSWAGEN OF MORENO VALLEY (27750 EUCALYPTUS AVE, MORENO, VALLEY, CALIFORNIA 92555, (951) 485-4188) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FUEL SYSTEM WAS CONTAMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 180-76-1675. THE FAILURE MILEAGE WAS 123,986.
Structure › Body
Filed Aug 2, 201794,000 milesMA
WHEN THE TEMPERATURE REACHES ABOVE 80 DEGREES FAHRENHEIT THE DRIVERS DOOR AND THE PASSENGERS DOOR WILL NOT LATCH CLOSED PROPERLY. IF YOU TRY TO CLOSE THE DOORS, THEY JUST BANG AGAINST THE FRAME AND SWING OPEN. ONCE THE TEMPERATURE OF THE DOOR COOLS DOWN, THE DOOR WILL EVENTUALLY LATCH. SOMETIMES I HAVE TO WAIT TILL MORNING TO PROPERLY CLOSE THEM SHUT. THE DEALERSHIP IS ASKING $600 TO REPAIR THIS. THIS IS A SAFETY ISSUE AND THESE DOORS SHOULD LOCK PROPERLY BEFORE DRIVING AWAY.
Air Bags
Filed Jul 31, 201744,000 milesOH
MY LOCAL VOLKSWAGEN DEALERSHIP STATED THERE IS A RECALL ON CERTAIN VW MODELS FOR THE CLOCK-SPRING LOCATED INSIDE THE STEERING COLUMN. MY VEHICLE HAS BEEN MAKING A TERRIBLE NOISE WHEN I TURN THE WHEEL IN EITHER DIRECTION, WHICH VW ATTRIBUTES TO THE CLOCK-SPRING. THEY TOLD ME THE 2012 GOLF TDI MODEL IS NOT COVERED UNDER THE RECALL BUT APPARENTLY THIS CLOCK-SPRING PROBLEM IMPACTS OTHER MODELS. THEY WARNED THE PROBLEM WILL GET WORSE AND EVENTUALLY IMPACT THE STEERING, AIRBAG, TURN SIGNALS, HORN, AND OTHER ELECTRICAL COMPONENTS INSIDE THE STEERING WHEEL. THEY QUOTED THE COST TO REPLACE THE CLOCK-SPRING IS $890. SO MY QUESTION IS CAN THE RECALL BE BROADENED TO INCLUDE 2012 GOLF TDIS AS WELL?
Air Bags
Filed Jun 21, 2017IN
TAKATA RECALL - RECEIVED NOTICE OVER 18 MONTHS AGO THAT THE PASSENGER AIRBAG NEEDS TO BE REPLACED BUT HAVE NOT RECEIVED INFORMATION THAT A NEW AIRBAG IS AVAILABLE. WHAT IS TAKING SO LONG? THIS ISSUE NEEDS TO BE ADDRESSED FOR THE PASSENGERS IN MY CAR.
Steering
Filed May 7, 201745,000 milesOH
READING SOME ONLINE FORUMS, MANY PEOPLE ARE EXPERIENCING A CREAKING SOUND COMING FROM COMPONENTS RELATED TO THE STEERING SYSTEM. IT OCCURS WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION. THE EXACT DIAGNOSIS IS NOT POSTED ON ANY OF THE FORUMS BUT IT DOES MAKE VW OWNERS NERVOUS. IT HAPPENS WHEN THE VEHICLE IS STATIONARY OR IN MOTION, REGARDLESS OF THE SPEED.
Air Bags
Filed Aug 30, 2016CA
TAKATA RECALL I SPOKE WITH VW CUSTOMER CARE AND THEY SAID THERE IS NO FIX CURRENTLY AVAILABLE DUE TO A LACK OF PARTS. FURTHERMORE, THEY SAID THEY ARE NOT PROVIDING AN ALTERNATIVE TO DRIVING MY DEFECTIVE CAR AND THEY WILL NOT DISABLE THE FAULTY AIR BAG. SO I'M LEFT DRIVING A CAR THAT MAY KILL ME. I FIND THIS UNACCEPTABLE.
Air Bags
Filed Jul 5, 2016KS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN GOLF. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN APRIL OF 2016. THE MANUFACTURER STATED THAT THE PARTS WERE NOT AVAILABLE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Fuel/Propulsion System
Filed Jun 1, 201670,000 milesTX
GLOW PLUG LIGHT CAME ON AND ENGINE LOST POWER. ENGINE WOULD NOT RESTART. TOW TO DEALER AND THEY REPLACED THE HIGH PRESSURE FUEL PUMP AND OTHER PARTS. COST OF WARRANTY REPAIR WAS ABOUT $7000.00.
Power Train
Filed May 28, 2016OH
LIKE MANY OWNERS OF VOLKSWAGEN TDI VEHICLES, THE 1-2 SECOND HESITATION WHEN ACCELERATING FROM A COMPLETE STOP IS VERY UNNERVING. IT CAN BE DANGEROUS WHEN MERGING INTO TRAFFIC OR CROSSING AN INTERSECTION. IT HAPPENS DAILY AND THE DEALERSHIP WAS UNABLE TO FIX IT WHILE THE VEHICLE WAS UNDER WARRANTY. VW UPDATED THE SOFTWARE ON THE TRANSMISSION BUT THAT "FIX" DIDN'T LAST MORE THAN A FEW MONTHS.
Power Train
Filed Apr 11, 201637,000 milesNY
CV JOINTS FAILED AT UNDER 38K MILES ON AUTOMOBILE.
Engine
Filed Mar 9, 2016CA
SMOG CONTROL FRAUD WITH DIESEL ENGINE
Fuel/Propulsion System
Filed Jan 26, 2016AZ
I WAS ON MY WAY HOME FROM LONG TRIP AND HAVE CHECK ENGINE LIGHT COM ON AND DISAPPEARED BY SELF. I MADE APPOINTMENT FOR REGULAR 60K MAINTENANCE AND ADDRESSED LIGHT ISSUE AND DIRTY TAIL PIPE TO THE SAN TAN VW DEALER AND THEY RESPONSE WAS THAT "CAR IS DIESEL AND FOR DIESEL IS NORMAL TO SMOKE AND LIGHT WILL NOT COME AFTER SOFTWARE UPDATE. NOW AFTER WARRANTY EXPIRED I HAVE DIAGNOSIS THAT WHOLE EXHAUST SYSTEM NEEDS TO BE REPLACE (EXHAUST SYSTEM IS UNDER RECALL INVESTIGATION). ESTIMATE TO FIX EXHAUST IS $6000. VW OF AMERICA REFUSE TO FIX THE ISSUE, CAR IS NOW POLLUTING, SMOKING AND CAR IS NOT SAFE TO DRIVE.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Dec 4, 2019. Source: NHTSA Office of Defects Investigation.