Owners filed 28 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 6 times.
When it fails
04723347,233 milesMedian miles at failure
25 complaints record an odometer reading. Failures cluster around 0–10,000 miles.
What fails
Component
Reports
Crashes
Fires
Injuries
Fuel/Propulsion System
3
0
0
0
Power Train › Clutch Assembly
2
0
0
0
Latches/Locks/Linkages › Hood › Latch
2
0
0
0
Fuel System, Diesel
2
0
0
0
Engine and Engine Cooling › Engine › Diesel
2
0
0
0
Electrical System
2
0
1
0
Air Bags
2
1
0
0
Visibility › Defroster/Defogger/Hvac System
1
0
0
0
Vehicle Speed Control › Cruise Control
1
1
0
0
Unknown or Other
1
0
0
0
6 safety recalls
Part 573 reports
Engine and Engine Cooling › Engine14E007000
Filed Mar 7, 201450 vehiclesThe Gates Corporation
Defect. The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
Risk. A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Remedy. Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Exterior Lighting › Headlights09E025000
Filed May 11, 200942,540 vehiclesDope, Inc.
Defect. DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk. DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
Remedy. DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Exterior Lighting09E012000
Filed Apr 7, 200916,270 vehiclesSabersport
Defect. SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk. DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
Remedy. SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Service Brakes, Hydraulic › Foundation Components › Master Cylinder07E023000
Filed Mar 29, 200713,128 vehiclesCardone Industries, Inc.
Defect. CERTAIN CARDONE MASTER CYLINDERS WITH PART NUMBERS 10-2925, 10-2987, 10-2987MZA, 10-3083, 11-3015, 11-3042, 11-3044, 11-3045, 11-3047, 11-3064, AND 11-3156, AND WITH DATE CODES LOWER THAN DCA7078 SOLD AS REPLACEMENT EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE SEAL ON MASTER CYLINDER CAN FAIL AND LEAK BRAKE FLUID.
Risk. LOSS OF BRAKE FLUID CAN RESULT IN POOR BRAKING PERFORMANCE, POSSIBLY RESULTING IN A VEHICLE CRASH.
Remedy. CARDONE WILL NOTIFY OWNERS AND OFFER TO REPURCHASE ANY DEFECTIVE MASTER CYLINDERS. THE RECALL BEGAN DURING APRIL 2007. OWNERS CAN CONTACT CARDONE AT 1-800-777-4780.
Filed Feb 20, 20071,002,000 vehiclesVolkswagen Of America, Inc
Defect. ON CERTAIN PASSENGER, WAGON, AND CONVERTIBLE VEHICLES EQUIPPED WITH OR WITHOUT CRUISE CONTROL, A BRAKE LIGHT SWITCH MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY.
Risk. THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.
Remedy. DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON APRIL 27, 2007, AND WILL BE CONDUCTED IN SEVERAL STAGGERED MAILINGS THROUGH SEPTEMBER 21, 2007. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT NOT BOTH. THE REMEDY IS THE SAME FOR EACH RECALL. VOLKSWAGEN DEALERS WILL APPLY THE REMEDY BASED ON THE VIN NUMBER OF THE VEHICLE. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Fuel System, Diesel04V586000
Filed Dec 15, 200419,284 vehiclesVolkswagen Of America, Inc
Defect. ON CERTAIN PASSENGER VEHICLES, THE HIGH PRESSURE DIESEL PUMPS WERE PRODUCED WITH AN IMPROPER FASTENER, WHICH COULD ALLOW DIESEL FUEL TO ESCAPE FROM THE PUMP.
Risk. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE MAY LEAD TO A FIRE.
Remedy. DEALERS WILL REPLACE THE DIESEL PUMP. THE RECALL BEGAN ON FEBRUARY 8, 2005. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
What owners reported
Newest filings
Fuel/Propulsion System
Filed Sep 14, 2019139,480 milesTX
CAR WILL SHUT OFF WHILE DRIVING AROUND TOWN OR CRUISING ON THE HIGHWAY (VERY DANGEROUS) ONCE FUEL TANK DROPS TO 1/4 TANK. I BELIEVE IT TO BE FAULTY FUEL PUMP DESIGN.
Fuel/Propulsion System
Filed Jul 27, 2018250,000 milesAZ
I STARTED SMELLING FUEL INSIDE MY CAR, AND I REPLACED THE GAS CAP. THE SMELL KEPT GETTING STRONGER AND IT GAVE ME HEADACHES WHILE DRIVING. TODAY I OPENED UP THE BACK SEAT TO EXPOSE THE FUEL PUMP AND THE PUMP LEAKS AND FROM THE TOP OF THE FUEL PUMP WHERE THE CONNECTORS AND IT FILLS UP WITH LIQUID GASOLINE. THIS IS A MAJOR FUEL SAFETY THAT CAN CAUSE MY VEHICLE TO RAPIDLY BE ENGULFED BY FIRE.
Fuel/Propulsion System
Filed Oct 31, 201288,811 milesCA
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN GOLF. THE CONTACT STATED THAT GASOLINE FUEL FUMES WERE EMITTED INTO THE VEHICLE. THE CONTACT STATED THAT AFTER INSPECTING THE VEHICLE, HE NOTICED THAT THERE WAS A FUEL LEAK. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 88,811.
Electrical System
Filed Aug 3, 201265,000 milesVA
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN GOLF. THE CONTACT WAS TRAVELING 50 MPH WHEN UNKNOWN WARNING LIGHTS ILLUMINATED AND THE VEHICLE DECELERATED INDEPENDENTLY. THE VEHICLE WAS TOWED TO THE DEALER WHO CONFIRMED THAT THE WIRING FOR THE FUSE BOX NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 70,000. UPDATED 8/31/12 *CN UPDATED 09/11/2012 *JS
Fuel System, Gasoline
Filed Sep 30, 2011147,000 milesMI
I NOTICED A STRONG SMELL OF DIESEL FUEL WHILE DRIVING MY CAR. NEXT I NOTICED SMOKE COMING OUT FROM UNDER THE HOOD. I TOOK MY CAR TO AUTOHAUS IN ROYAL OAK, MI WHERE THEY DIAGNOSED THE PROBLEM AS A LEAK IN THE RETURN FUEL LINE. *TR
Unknown or Other
Filed Apr 3, 201075,192 milesMA
MY 2004 VW GOLF WAS RUNNING ROUGH. THE RPM'S WERE VERY HIGH BUT THE CAR WAS GOING VERY SLOW. I HAD NEW SPARK PLUGS AND IGNITION WIRES PUT IN. AFTER A HEAVY RAIN A FEW WEEKS LATER I HAD THE SAME PROBLEM. THIS TIME I HAD A NEW IGNITION COIL PUT IN. IN TOTAL I SPENT $699.24 HAVING THE CAR REPAIRED. VW IS CURRENTLY RUNNING AN IGNITION COIL INSPECTION AND REPLACEMENT PROGRAM BUT MY VEHICLE IS NOT COVERED. I CALLED TO COMPLAIN BUT VW TOLD ME THERE WAS NOTHING I COULD DO BUT COMPLAIN TO THE NHTSA.
Fuel System, Diesel
Filed Sep 28, 200994,000 milesWV
TL*THE CONTACT OWNS A 2004 VOLKSWAGEN GOLF. THE CONTACT SMELLED A FUEL ODOR EMANATING FROM HIS VEHICLE. UPON FURTHER INSPECTION HE NOTICED A FUEL LEAK. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE MAY LEAD TO A FIRE. HIS VEHICLE IDENTIFICATION NUMBER WAS EXCLUDED FROM RECALL# 04V586000 (FUEL SYSTEM, DIESEL); THEREFORE, HE WAS INELIGIBLE FOR A FREE REMEDY. NO REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 94,000 AND THE CURRENT MILEAGE WAS 99,000.
Structure
Filed Jul 17, 200928,000 milesNJ
SUN ROOF LEAKS. NOTICED A MUSTY SMELL, WINDOWS FOGGING OVER EASILY, DRIVER SIDE SEAT BELT THAT WAS WET, WET RUG IN THE REAR BAGGAGE COMPARTMENT AND FINALLY WET HEAD LINER AND SIDE PANELS IN REAR OF CAR ALSO ON THE DRIVER SIDE. CHECKED THE SUN ROOF DRAINS AND THEY WERE CLEAR AND THE SUN ROOF TRAY HAD NO STANDING WATER. HOWEVER, FOUND ABOUT 2 INCHES OF STANDING WATER IN A WELL JUST BELOW REAR TAILLIGHT ASSEMBLY AND A DRIPPING WET BLACK BOX MOUNTED ON THE BACK SIDE OF THE REAR WHEEL HOUSING, WHICH I ASSUME IS THE COMPUTER CONTROL MODULE FOR THE CAR. POURED WATER INTO SUN ROOF TRAY AND WATER WOULD JUST POUR DOWN INTO AND UPON THE AFOREMENTIONED AREAS. GOOGLED VW SUN ROOF LEAKS AND IMMEDIATELY FOUND VW OWNER WEB SITES COMPLAINING OF THIS SAME SITUATION AND THE REPAIRS THEY HAVE MADE. ALMOST EVERY SITUATION OF SUN ROOF LEAK WAS DUE TO FAILED BOND IN AN ADAPTER AND TUBE ASSEMBLY. SUN ROOF TRAY HAS FOUR BALL END NIPPLES, ONE IN EACH CORNER, ON WHICH AN PLASTIC ADAPTER SLIPS OVER AND THEN A DRAIN TUBE END SLIPS INTO AND IS SUPPOSED TO BE BONDED TO THIS ADAPTER. I PULLED THE HEAD LINER DOWN TO OBSERVE THE JOINT AND POURED WATER INTO THE TRAY AND WATER IMMEDIATELY STARTED TO RUN FROM THIS BONDED JOINT. ON CLOSER EXAMINATION THERE WAS A GAP AND BY JUST SQUEEZING THE JOINT WITH MY FINGERS THE REST OF THE BOND FAILED AND THE JOINT CAME APART. AS SUGGESTED ON THESE WEB SITES, I BOUGHT 3/4 INCH CLEAR PLASTIC TUBING WHICH I HOSE CLAMPED TO THE NIPPLE ON THE TRAY AND SNAKED THE NEW TUBING IN P
Fuel System, Other
Filed Feb 2, 200968,621 milesNJ
TL*THE CONTACT OWNS A 2004 VOLKSWAGEN GOLF. WHILE THE VEHICLE WAS AT A LOCAL REPAIR SHOP RECEIVING AN OIL CHANGE, THE MECHANIC NOTICED FUEL LEAKING FROM THE VEHICLE. THE MECHANIC DETERMINED THAT THE TANDEM FUEL PUMP FAILED AND WAS LEAKING FUEL FROM THE OUTSIDE OF THE ENGINE. THE VEHICLE WAS REPAIRED AT THE COST OF $550. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THERE WAS A RECALL ON THE FUEL PUMP; HOWEVER, HIS VIN WAS NOT INCLUDED IN THE RECALL. NO COMPENSATION WOULD BE PROVIDED. THE FAILURE MILEAGE WAS 68,621 AND CURRENT MILEAGE WAS 68,650.
Fuel System, Diesel
Filed May 23, 200847,233 milesNC
TANK MOUNTED FUEL PUMP FAILED RESULTING IN LOSS OF POWER DIFFICULTY IN STARTING AND RUNNING. CAR DRIVEN HOME BUT NOT REALLY OPERABLE. *TR
Visibility › Defroster/Defogger/Hvac System
Filed Mar 19, 200835,000 milesRI
THE LOWER 1/4 OF THE REAR WINDOW DEFROST DOES NOT WORK. THE TOP 3/4 OF THE REAR WINDOW CLEAR WHEN I USE THE DEFROST FEATURE; THE LOWER 1/4 DOES NOT. *TR
Air BagsCrash
Filed Jan 8, 2008CA
DRIVING A 2004 VW GOLF GL AT ABOUT 30 MPH AND REAR-ENDED AN SUV. THE FRONT END OF THE GOLF WAS SMASHED IN ALL THE WAY TO THE RADIATOR. THE AIR BAGS DID NOT RELEASE AT EITHER THE DRIVERS NOR THE PASSENGER SIDE. *TR
Latches/Locks/Linkages › Hood › Latch
Filed Dec 16, 200749,830 milesKS
WHILE I WAS DRIVING ON I-35 IN KANSAS AT ABOUT 60 MPH ON DECEMBER 13, 3007 AT APPROXIMATELY 10:30 PM, THE LATCH TO MY VEHICLE RELEASED WITHOUT WARNING AND CAUSED THE HOOD OF MY VEHICLE TO FLY UP IMPAIRING MY VIEW. I WAS ABLE TO PULL OVER TO THE SHOULDER OF THE HIGHWAY AND CALLED THE KANSAS HIGHWAY PATROL. THE HIGHWAY PATROL OFFICER PUSHED DOWN ON THE HOOD BUT WAS UNABLE GET THE HOOD TO LATCH. DUE TO THE FAILURE OF THE HOOD LATCH MY HOOD HAS BEEN DAMAGED. I CHECKED YOUR WEBSITE FOR COMPLAINTS FOR THE SAME YEAR, MAKE, AND MODEL AND DISCOVERED THIS DEFECT HAD HAPPENED PREVIOUSLY TO THE SAME VEHICLE. *TR
Power Train › Clutch Assembly
Filed Nov 24, 200735,000 milesMD
MY WIFE WAS TAKING A SHORT TRIP TO PICK ME UP FROM WORK IN OUR 2004 VW GOLF, WHEN THE CLUTCH FAILED SUDDENLY AT A TRAFFIC LIGHT. SHE WAS ABLE TO CONTINUE, BUT THE CLUTCH WAS FAILING TO FULLY DISENGAGE. FORTUNATELY, SHE WAS ON SURFACE STREETS AND DID NOT HAVE TO DRIVE AT HIGHWAY SPEEDS. WE LIMPED HOME AND REQUESTED TO HAVE THE VEHICLE TOWED TO A VW SERVICE CENTER. THE SERVICE CENTER INDICATED THAT THE CLUTCH FAILURE WAS DUE TO WEAR AND WAS NOT A WARRANTY ITEM. WE HAD NO INDICATIONS OF IMPENDING FAILURE (SLIPPAGE, DIFFICULTY PUTTING IN GEAR, VIBRATIONS, STRANGE NOISES, ETC.) AND MY WIFE AND I ARE BOTH EXPERIENCED USERS OF MANUAL TRANSMISSIONS. THE SERVICE CENTER MADE THE REPAIRS (TOTAL COST OVER $1900) AND WE HAVE RESUMED USING THE VEHICLE. *TR
Power Train › Clutch Assembly
Filed Aug 16, 2007107,000 milesAR
THE DUAL-MASS FLYWHEEL CAME APART IN MY VOLKSWAGEN GOLF TDI (2004) CAUSING DIFFICULTY IN SHIFTING AND NEED FOR PREMATURE CLUTCH REPLACEMENT. THE PROBLEM STARTED NEARLY A MONTH BEFORE I HAD IT DIAGNOSED AT THE DEALER AS A BAD CLUTCH. *JB
Air Bags
Filed Apr 2, 200753,000 milesWI
DEFECTIVE SIDE AIRBAG. THEY SAID IT IS TEARING OUT AND THE WANT $600.00 TO FIX SOMETHING 3-4 YEARS OLD. *JB
Latches/Locks/Linkages › Hood › Latch
Filed Jul 15, 200627,000 milesLA
THE HOOD LATCH FAILED RESULTING IN THE HOOD FLIPPING UP AND SHATTERING THE WINDSHIELD AND DAMAGING THE FRONT FENDERS AND HOOD. *JB
Exterior Lighting › Brake Lights › Switch
Filed Jul 15, 200632,256 milesLA
GLOW PLUG LIGHT BEGAN TO FLASH WHILE DRIVING, RESEARCHED THIS PROBLEM ON THE INTERNET AND FOUND THAT THERE HAVE BEEN RECALLS FOR PREVIOUS MODEL YEARS AND CHECKED MY VEHICLE. THOUGH MY VEHICLE DOES NOT FALL INTO THE RECALL YEARS AND I HAVE NOT RECEIVED AN NOTIFICATION ABOUT A RECALL THE BRAKE LIGHT SWITCH HAS FAILED ON MY VEHICLE RESULTING IN MY BRAKE LIGHTS NOT LIGHTING WHEN I BRAKE. THIS IS A HAZARD TO ME AND OTHER DRIVERS ON THE ROAD. *JB
Engine and Engine Cooling › Engine › Diesel
Filed Jul 10, 200673,450 milesGA
2004 VOLKSWAGEN GOLF TDI 1.9 I NOTICED THE FUEL MILEAGE STARTED TO DECREASE AND THE VEHICLE STARTED TO PRODUCE EXCESS SMOKE. THE PROBLEM CONTINUED TO GET WORSE OVER THE COURSE OF THE NEXT 2 MONTHS. THE OIL CHANGES WERE CONDUCTED WITH 0W40 SYNTHETIC OIL RECOMMENDED BY THE MANUFACTURE. THE FUEL FILTER WAS CHANGED AT 20K, 42K, 50K AND 70K TO HELP REDUCE THE SLUGGISHNESS OF THE ENGINE. NOTHING APPEARED TO CORRECT THE PROBLEM. AT 73500 MILE THE ENGINE BEGAN TO LOSE POWER DURING ACCELERATION AND UNDER A LOAD. THE ENGINE ALSO DEVELOPED A SKIP RESULTING IN THE ENGINE LIGHT INDICATOR TURNING ON. I DROVE THE VEHICLE TO THE VOLKSWAGEN DEALER AND INDICATED ALL OF THE ABOVE PROBLEMS TO THE SERVICE REPRESENTATIVE. THE SERVICE SECTION CHECKED AND REPLACED THE MASS AIR FLOW SENSOR AND OXYGEN SENSOR. INFORMED ME THE PROBLEM WAS CORRECTED. I PICKED UP MY VEHICLE AND DROVE LESS THAN ONE BLOCK AND COULD NOT STAY IN THE FLOW OF TRAFFIC BECAUSE OF THE LACK OF POWER. I RETURNED TO THE SERVICE SECTION AND DROPPED THE VEHICLE FILLING OUT THE PAPERWORK REINFORCING THE SAME PROBLEMS AS ABOVE. THE VEHICLE HAD EXTREME HESITATION, LACK OF POWER AND EXCESSIVE SMOKE UNDER ACCELERATION AND LOAD. THE SERVICE TECH CHECK THE ENGINE AND FOUND THAT THE CAMSHAFT HAD NO LOBES ON THE 1 AND 2 CYLINDER AND THE NUMBER 3 CYLINDER WAS BEGINNING TO LOSE THE LOBE OR ROUNDED. THE LACK OF THE LOBE PREVENTED THE INTAKE AND EXHAUST VALVES TO PROPERLY OPEN AND CLOSE TO ALLOW FUEL MIXTURE INTO THE CYLINDER AND THE EXHAUST TO BE
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Control Unit/ModuleCrash
Filed Sep 8, 20057,910 milesCA
THE ENGINE MADE A SOUND AS IF AIR UNDER PRESSURE WAS BEING RELEASED, ALONG WITH A QUITE NOTICEABLE VIBRATION WHEN TURNING IT OFF ON THE EVENING OF 30 AUG 2005. ENROUTE TO THE DEALER TO BE CHECKED ON 31 AUG 2005, WHEN ATTEMPTING TO STOP, I PUSHED THE BRAKE PEDAL TO THE FLOOR, TWICE, WITH NO RESPONSE FROM THE BRAKE SYSTEM. AS A RESULT, I HIT THE TRAILER HITCH OF A STOPPED SUV. MINIMAL DAMAGE TO THE SUV; HOWEVER, CONSIDERABLE DAMAGE TO THE GOLF. NO REPAIR WORK DONE YET; THE BRAKE PEDAL HAS SLIGHT RESISTANCE NOW. THE DEALER PROMISED TO CHECK THE OBDII FOR FAULT CODES, BUT HAS NOT DONE SO YET. *NM
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Mar 7, 2014. Source: NHTSA Office of Defects Investigation.