Mercedes-Benz USA, LLC.: Air Bags › Frontal › Passenger Side › Inflator Module
Mercedes-Benz USA, LLC. reported this defect to federal regulators on May 26, 2016 and put the number of vehicles at risk at 258,163. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2008-2011 C300 Sedan, C300 4matic Sedan, C350 Sedan, C63 AMG Sedan vehicles, 2010-2011 GLK350, GLK350 4-Matic and E350 Coupe vehicles, 2011 SLS AMG, E350 Convertible, E550 Coupe and E550 Convertible vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, MBUSA is recalling certain model year 2008 C300 Sedan, C350 Sedan, C63 AMG Sedan and C300 4-Matic Sedan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
The risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
The remedy
MBUSA will notify owners, and dealers will replace the passenger frontal air bag modules, free of charge. Owners were sent an interim notification October 2016. A second notice will be mailed when remedy parts are available. Owners may contact MBUSA customer service at 1-877-496-3691.
18 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2011 Mercedes Benz C350 | 26 | 4 | 2 | 0 |
| 2011 Mercedes Benz C63 | 2 | 3 | 0 | 0 |
| 2011 Mercedes Benz SLS | 6 | 3 | 0 | 0 |
| 2011 Mercedes-Benz C300 | 480 | 6 | 6 | 15 |
| 2011 Mercedes-Benz E350 | 223 | 5 | 2 | 9 |
| 2011 Mercedes-Benz E550 | 61 | 3 | 1 | 3 |
| 2011 Mercedes-Benz GLK350 | 133 | 4 | 2 | 4 |
| 2010 Mercedes Benz C350 | 18 | 4 | 0 | 3 |
| 2010 Mercedes Benz C63 | 3 | 3 | 0 | 0 |
| 2010 Mercedes-Benz C300 | 453 | 6 | 5 | 17 |
| 2010 Mercedes-Benz E350 | 184 | 4 | 0 | 9 |
| 2010 Mercedes-Benz GLK350 | 241 | 5 | 2 | 12 |
| 2009 Mercedes Benz C350 | 65 | 7 | 0 | 1 |
| 2009 Mercedes Benz C63 | 12 | 5 | 1 | 0 |
| 2009 Mercedes-Benz C300 | 576 | 8 | 18 | 14 |
| 2008 Mercedes Benz C350 | 144 | 6 | 3 | 3 |
| 2008 Mercedes Benz C63 | 5 | 3 | 0 | 0 |
| 2008 Mercedes-Benz C300 | 672 | 7 | 16 | 20 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 16V363000.
Full record for the 2011 Mercedes Benz C350 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →