2011 Mercedes-Benz GLK350

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally, MBUSA is recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio, 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2011 C300, 2011-2014 C300 4Matic, C350, C63 AMG, E350 Cabrio, E350 Coupe, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2011-2016 E550 Cabrio, E550 Coupe, 2011-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." MBUSA is also recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2010-2011 C300, 2010-2014 C300 4Matic, C350, C63 AMG, E350 Coupe, 2011-2014 E350 Cabrio, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2016-2017 E550 Cabrio, 2010-2016 E550 Coupe, 2010-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Risk. An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.

Remedy. MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2008-2011 C300 Sedan, C300 4matic Sedan, C350 Sedan, C63 AMG Sedan vehicles, 2010-2011 GLK350, GLK350 4-Matic and E350 Coupe vehicles, 2011 SLS AMG, E350 Convertible, E550 Coupe and E550 Convertible vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, MBUSA is recalling certain model year 2008 C300 Sedan, C350 Sedan, C63 AMG Sedan and C300 4-Matic Sedan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy. MBUSA will notify owners, and dealers will replace the passenger frontal air bag modules, free of charge. Owners were sent an interim notification October 2016. A second notice will be mailed when remedy parts are available. Owners may contact MBUSA customer service at 1-877-496-3691.

Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2009-2010 ML320 BlueTec 4Matic, GL320 BlueTec 4Matic and R320 CDI 4Matic, 2011 E350 Cabriolet and E550 Cabriolet, 2009-2011 ML350, ML350 4Matic, ML550 4Matic, ML63 AMG, and C63 AMG, 2010-2011 ML450 4Matic Hybrid, E350 Coupe, E350 4Matic, E550 Coupe, E550 4Matic, and E63 AMG, 2011-2012 GL350 BlueTec 4Matic and R350 BlueTec 4Matic, 2009-2012 GL450 4Matic, GL550 4Matic and R350 4Matic, 2007-2008 SLK280, SLK350, and SLK55 AMG, 2011-2014 SLS AMG Coupe, 2012 SLS AMG Cabriolet, 2013-2014 SLS AMG GT and SLS AMG GT Cabriolet, 2005 C230 Kompressor and C320, 2006-2007 C230, 2006-2011 C350, 2008-2011 C300 and C300 4Matic, 2010-2012 GLK350 and GLK350 4Matic and 2007-2008 Chrysler Crossfire vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.

Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy. MBUSA will their notify owners, and Fiat Chrysler will notify the affected Chrysler owners. Dealers for the respective brands will replace the driver's frontal air bag module, free of charge. This recall began November 2016. Mercedes-Benz owners may contact MBUSA customer service at 1-800-367-6372 and Chrysler owners may contact Fiat Chrysler customer service at 1-800-853-1403.

Defect. Mercedes-Benz is recalling certain model year 2011-2012 S400, S550, S550 4Matic, S63 AMG, C300, C300 4Matic, E350, GLK350, GLK350 4Matic, CL550 4Matic, and CL63 AMG vehicles manufactured from April 18, 2011, through July 12, 2011. Due to an irregularity stemming from the molding process of the fuel filter flange, the fuel filter flange may crack when operated in high temperatures.

Risk. If the fuel filter flange cracks, it will leak fuel which may lead to a fire if an external ignition source is present.

Remedy. Mercedes-Benz will notify owners, and dealers will replace the fuel filter, free of charge. The recall campaign is expected to begin in February 2013. Owners may contact Mercedes-Benz at 1-800-367-6372.

My kids and I went into a football game and when we came out I used the key fob to unlock the doors but the vehicle didn’t recognize my key fob when I tried to start it. There were no lights or warnings leading up to this incident. The dash didn’t say anything besides “remove key from ignition”. We were stranded for 5 hours before I had to have it towed. It cost roughly $2000 to have it repaired with no clear reason for why it happened. It was a censor on the steering column that was somehow deprogrammed while we were in the stadium and suddenly failed to recognize its own key fob once it was inserted into the ignition. The anti-theft security feature kicked in and I could not get the vehicle to respond or bypass the system and it left me and 4 children stranded in a very dangerous area for several hours with no information as to why this happened or how to avoid it in the future. The steering column locked up when the tow truck driver tried to load it and caused a significant amount of added expenses on to the repair costs and towing costs.

I noticed fuel / gas smell from my vehicle. I looked up cause for this type of occurrence. I was referred to a recall bulletin for this particular cause - Recall Campaign #2013020002. My vehicle (VIN #) is not on the recall list. Both MB dealerships in my area state I would have to cover the cost to replace the Fuel Filter Flange. I am certain the Fuel Filter Flange is defective and should be listed in the recall. I pulled up the rear seat and removed the cover to expose the Fuel Filter Flange. There was gasoline on top of the Fuel Filter Flange. (I have documented with pictures).

During a stop the car dives to the right. After removing the right rear tire the subframe is rusted and components are no longer connected to the sub frame

I WAS DRIVING IN HIGHWAY WITH SPEED OF 60 MPH AND SUDDENLY THE DRIVER SIDE WINDOW DROPPED DOWN AND DUE TO SUDDEN AIR COMING INSUDE, MY CAR WAS SHIFTED AND I DROVE TO NEAREST EXIT AND NO MATTER HOW HARD I TRIED, I WAS UNABLE TO PULLUP THE WINDOW AND TOOK IT TO MECHANIC AND HE NOTED HE HAS SEEN THIS SEVERAL TIMES BEFORE AND THE REGULATOR SUDDENLY MALFUNCTIONS. THE COST IS ESTIMATED $1,000 TO FIX IT. I WOULD LIKE TO WARN THAT I AM A HIGHLY EXPERIENCED DRIVER, IF THIS INCIDENT WOULD HAVE HAPPENED TO A DRIVER WITH LESS EXPERIENCE, IT COULD BE VERY DANGEROUS. my insurance decuctible is $2000 and cost to fix it $1000

The contact owns a 2011 Mercedes Benz GLK350. The contact stated that while depressing the brake pedal, the vehicle failed to immediately stop, causing the braking distance to be extended. Additionally, the brake pedal was spongy while depressed. The vehicle was taken to the local dealer and was diagnosed that the brake lines had failed due to severe rust and corrosion. The vehicle was not yet repaired. The manufacturer was not contacted regarding the failure. The failure mileage was 120,000.

After a fuel fill-up, I smell fuel inside the cabin and outside by the gas tank opening. This causes a constant stress..., what if there is a fire? I heard and read so many similar complains and concerns. This should constitute for a RECALL. What is the responsibility of NHTSA to the consumer's safety.

When we fill up the SUV with gas, there is a very strong odor of gas outside of the passenger door & some odor "inside the SUV. We looked online Motortrend.com said Certain 2011-2012 MB CLK 350 4matic are being recalled for a potential fuel leak caused by a crack in the fuel filter flange, Dec 15, 2012.' We stopped by MBenz of Lynnwood, Wa and spoke Garrett, a service rep. Garrett said that this was not a safety issue and we can continue to safely drive the SUV. We disagreed! We are very concerned because we believe there is a safety issue, our SUV has a crack fuel line could catch on fire while we are driving and potentially anyone around us could be affected. We did not get a malfunction or error message.

Vaporized gasoline fuel odor emanating from the back seat area due to fuel filter flange crack

Headlight bulbs failed. Owners manual states that the low beam bulb on the driver's side can be replaced by simply removing back cover, inserting hand and removing and replacing bulb. However, this is fraudulent. Every mechanic and the Mercedes dealers state that the bumper and possibly fender must be removed to replace this SAFETY item. The bulb went out on a trip and could not be replaced even though the bulb was readily available and I purchased it at a Walmart but could not replace it. Even though the Walmart replaced bulbs, after I waited 2 hours they told me they could not do it. I took it to two mechanics and they said they "did not have time" since it required disassembly of the vehicle. The Mercedes dealership said they could not provide an estimate because it required substantial time and disassembly. Now I have a car that has a bulb out, it cannot be driven at night, and to replace the bulb it requires an appointment at Mercedes and apparently hundreds of dollars of expense for labor. Like windshield wipers, tires, etc, etc, this is obviously a CRITICAL SAFETY ITEM and Mercedes has committed fraud in its representation that the bulb can be owner replaced. MY CAR NOW IS A DANGER driving at night. The NHTSA has statutory responsibility for the safety of vehicles and the internet has endless entries about the difficulty of replacing the headlight bulbs on this vehicle. I pay taxes. Do something.

After inserting key - there is no response. Tried several times. FOB locks and unlocks the doors. After a couple of days - it started with no problem. A week later, we are having the same problem with no response after inserting the key in ignition switch. This troublesome to know that I cannot rely on the ignition switch working all the time.

The contact owns a 2011 Mercedes-Benz GLK350. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power and decelerated unintendedly. The check engine warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 125,000.

I noticed the smell of fuel coming from my vehicle, specifically when I top off at the gas station. This is dangerous as fuel can combust if ignited. I took the vehicle to be service, to find out about the fuel odor and was advised of the NHTSA recall. Upon researching I see that although the NHTSA recall #12V557000 specifically covers this issue, when entering my VIN, the recall does not appear for MY specific vehicle, which is a 2011 GLK-350. It appears there are several affected vehicles not included in the recall. This is a failure on behalf of Mercedes Benz as it is simple to conclude that the issue includes more vehicles than initially recalled. These vehicles need to be included as well.

There were two incidents, one when my daughter was driving and one when I was driving. We were on a highway going 65 mph and had to brake as we came upon traffic. The car fishtailed/swerved back and forth out of control several times until we could bring the car to a stop. I had to pull onto the shoulder so I didn’t hit any of the cars near me. It was terrifying and I felt lucky that I didn’t have a serious accident. When I got home, I took my car to my local mechanic who inspected the car and said my rear subframe was cracked and rusted out!! After doing some research and talking to the Mercedes dealership where I bought the car, this is a widespread problem with several different models over many years, but they have not issued a recall. Apparently the frames were not rustproofed properly so they are rusting/corroding from the inside out. These frames should last the lifetime of the vehicle with no issues!! There are thousands of people driving their cars out there with this problem and they have no idea that their cars are UNSAFE to drive!!! Someone is going to get killed if Mercedes does not issue a recall for this problem. They recently sent an internal memo to all of their sales and service managers in the US saying they will offer an extended offer on the rear subframes. This does NOT help because many people are unaware of the problem and haven’t received notification that something could be terribly wrong. Mercedes has know about this problem for years and Canada and

I'm having the same issues as described in Recall no. 12V557000. However when I called Mercedes they mentioned that my Vin wasn't part of that recall. I don't understand how can that be when my car is 2011-2012 glk350 model as described in recall and I smell gas, can see gas leaking and the flange where my fuel filter is cracked as well as the flange to the fuel pump side. This car as well as many other Mercedes have two separate flanges that are prone to crack and not just the fuel filter side but the fuel pump side as well. there's many forums where they all have complained about this issue. If you can smell gas, there's obviously fuel vapors leaking and not to the mentioned the physical leak that is landing everywhere you drive. This is a serious fire hazard and is extremely harmful to my kids and passengers.

Fuel/Propulsion System - There is a gas leaking from somewhere above the gas tank. I did not have this fixed yet because I see a recall for this but my VIN wasn't included in the initial recall. There are 17 other complaints on here for the same issue but we haven't been included in the recall as of today 1/2/2023. The recall that fixed other 2011 GLK 350s is NHTSA CAMPAIGN NUMBER: 12V557000 (FUEL SYSTEM, GASOLINE). My car is available for inspection upon request. I am very afraid of a fire because the tray underneath the car on the passenger side is full of gas & the tray is right over the exhaust. I stuck a large cotton swab in the tray to soak up the liquid & since it smelled like gas I tried to light it. It caught on fire immediately. This is definitely a safety hazard as it can ignite if a spark or lit cigarette would happen to bounce up in there. Yes it is unlikely but I have seen stranger things. The tray holds a large amount of gas and is directly under the gas tank. The check engine light came on and the diagnostic machine says fuel evap control system leak. A mechanic looked at the leak after taking the rear passenger tire off and finding the gas pooling in that tray. Odometer reads 145,000.

The contact owns a 2011 Mercedes-Benz GLK350. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the key fob intermittently failed to remotely start the vehicle. The contact stated that the transmission had seized and failed to shift into the intended gear. The vehicle was towed to an independent mechanic, who diagnosed that the electronic steering locks (ESL) needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,500.

Takata airbags- called Mercedes Benz of draper- says it is not on their list???

The fuel tank flange cracked. After refill the tank, the fuel smell is in the cabin, and fuel leak out under the seat.

The contact owns a 2011 Mercedes-Benz GLK350. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was taken to an independent mechanic who diagnosed that the frame was corroded and the rear subframe needed to be replaced. The vehicle was then towed to the dealer, where it was diagnosed that the rear subframe needed to be replaced. The dealer informed the contact that the dealer and the manufacturer would cover 50% each for the cost of the subframe replacement; however, the contact needed to pay as well for the replacement. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

Fuel leaking from top of the fuel tank.