Owners filed 61 complaints about this vehicle with federal regulators, most often about the airbags. It has been recalled 3 times.
Most common 2011 Mercedes-Benz E550 problems
32 of the 61 complaints (52%) are about the airbags.
Component
Reports
Crashes
Fires
Injuries
Air Bags · airbags
32
1
0
1
Suspension
19
1
0
0
Unknown or Other
2
0
0
0
Service Brakes · brakes
2
0
0
0
Visibility/Wiper · wipers
1
1
0
0
Suspension › Front › Springs › Air Suspension System
1
0
0
0
Structure › Body · body and frame
1
0
0
0
Power Train · transmission
1
0
0
0
Fuel/Propulsion System · fuel and propulsion system
1
0
0
0
Electrical System
1
0
1
0
3 safety recalls
Part 573 reports
Air Bags › Frontal › Passenger Side › Inflator Module19V010000
Filed Jan 9, 2019288,779 vehiclesMercedes-Benz USA, LLC.
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally, MBUSA is recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio, 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2011 C300, 2011-2014 C300 4Matic, C350, C63 AMG, E350 Cabrio, E350 Coupe, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2011-2016 E550 Cabrio, E550 Coupe, 2011-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." MBUSA is also recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2010-2011 C300, 2010-2014 C300 4Matic, C350, C63 AMG, E350 Coupe, 2011-2014 E350 Cabrio, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2016-2017 E550 Cabrio, 2010-2016 E550 Coupe, 2010-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk. An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.
Remedy. MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
Air Bags › Frontal › Passenger Side › Inflator Module16V363000
Filed May 26, 2016258,163 vehiclesMercedes-Benz USA, LLC.
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2008-2011 C300 Sedan, C300 4matic Sedan, C350 Sedan, C63 AMG Sedan vehicles, 2010-2011 GLK350, GLK350 4-Matic and E350 Coupe vehicles, 2011 SLS AMG, E350 Convertible, E550 Coupe and E550 Convertible vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, MBUSA is recalling certain model year 2008 C300 Sedan, C350 Sedan, C63 AMG Sedan and C300 4-Matic Sedan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy. MBUSA will notify owners, and dealers will replace the passenger frontal air bag modules, free of charge. Owners were sent an interim notification October 2016. A second notice will be mailed when remedy parts are available. Owners may contact MBUSA customer service at 1-877-496-3691.
Air Bags › Frontal › Driver Side › Inflator Module16V081000
Filed Feb 11, 2016711,159 vehiclesMercedes-Benz USA, LLC.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2009-2010 ML320 BlueTec 4Matic, GL320 BlueTec 4Matic and R320 CDI 4Matic, 2011 E350 Cabriolet and E550 Cabriolet, 2009-2011 ML350, ML350 4Matic, ML550 4Matic, ML63 AMG, and C63 AMG, 2010-2011 ML450 4Matic Hybrid, E350 Coupe, E350 4Matic, E550 Coupe, E550 4Matic, and E63 AMG, 2011-2012 GL350 BlueTec 4Matic and R350 BlueTec 4Matic, 2009-2012 GL450 4Matic, GL550 4Matic and R350 4Matic, 2007-2008 SLK280, SLK350, and SLK55 AMG, 2011-2014 SLS AMG Coupe, 2012 SLS AMG Cabriolet, 2013-2014 SLS AMG GT and SLS AMG GT Cabriolet, 2005 C230 Kompressor and C320, 2006-2007 C230, 2006-2011 C350, 2008-2011 C300 and C300 4Matic, 2010-2012 GLK350 and GLK350 4Matic and 2007-2008 Chrysler Crossfire vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy. MBUSA will their notify owners, and Fiat Chrysler will notify the affected Chrysler owners. Dealers for the respective brands will replace the driver's frontal air bag module, free of charge. This recall began November 2016. Mercedes-Benz owners may contact MBUSA customer service at 1-800-367-6372 and Chrysler owners may contact Fiat Chrysler customer service at 1-800-853-1403.
All 3 campaigns on file, newest first.
What owners reported
Newest filings
Unknown or Other
Filed Apr 30, 2024MA
Wood trim throughout the car is cracking and falling off the car on the dash board as well as the doors and the rear side panels. The trim pieces that remain on the car are very sharp and jagged and are a significant risk for cuts in day to day use. In the event of an accident a passenger could be seriously injured from this jagged wood . My car is a 2011 E550 convertible, the W207 platform, the very same car in 4 door form the W212 platform, from model year 2010-2016 is fully covered for wood replacement as NHTSA has deemed it a safety issue. I have been told by Mercedes Benz corporate there is no coverage for my car, they suggested I report this safety issue to NHTSA in the hopes of having this safety issue addressed as quickly as possible. I respectfully request help in getting the issue with the wood in my car covered under the same safety consideration. Thank you.
Suspension
Filed Jan 4, 2023NY
The vehicle felt like it was all over the road at highway speeds. Took it to a mechanic and the rear subframe had become weakened with premature rust. The mounting point for one of the rear suspension arms had broken off of the subframe and was making contact with my gas tank. I called the dealer to see if there were any recalls. No recalls for this issue however there are a few reports on this website. I have also been on forums for my vehicle and it is a VERY common problem on these vehicles. From what i gather this is a widespread issue, and the fact that it could possibly puncture a gas tank and cause serious injury that something should be done to correct the concern.
Suspension › Front › Springs › Air Suspension System
Filed Nov 15, 2022TX
When I parked my car there was a loud hissing sound near left front end but no smoke or anything from under the hood. When I drove it again I received a warning of (MALFUNCTION) when I was turning left the front left tire was grinding on the actual car and barely made it home. The car warning turned red and said pull over car too low. When I parked the car the front left side is now sitting on tire and touching the ground. Unable to drive. Not been investigated by a mechanic, insurance, etc. There was also an airbag warning before this issue. The contact has stated that she is disabled, and the vehicle is not currently drivable.
Electrical SystemFire
Filed Nov 15, 2022TX
The issue with the vehicle's electrical causing power to the starter to stay on even after the vehicle is in the park and turned off, the starter's Solenoid and other electrical parts burn, its a serious fire hazard and needs to be addressed immediately.
Unknown or Other
Filed Sep 6, 2022AZ
The passenger door will not open from the inside. The vehicle has not been inspected by any parties yet. No warning messages are currently displayed.
Suspension
Filed Jun 14, 2022MA
The air suspension started leaning heavily on one side after being parked for 12+ hours. And 2 days ago, while warming up the car, air suspension did not stop pumping air until front right air strut blew up. It was really loud and unexpected, I was lucky the car was not driven when the explosion happened. Checking through forums, most people who own W212 E-Class with airmatic suspension have issues with car lowering over night. This is a big Safety concern that might lead to blow out of the strut(or multiple)
Power Train
Filed Dec 9, 2021CA
Transmission cooler which i manufactured inside the radiator failed causing transmission fluid to mix with anti-freeze/coolant, now the transmission slips and per recommendation from a mercedes dealership the vehicle needs a new transmission, torque converter, radiator, radiator cap, new upper and lower radiator hoses, new upper and lower radiator overflow hoses, new thermostat and the entire cooling system to be flushed and the transmission lines to be flushed, estimated at $11,200 for the repair
Structure › Body
Filed Sep 1, 2020132,000 milesTN
THE SUN ROOF MAKES A LOUD CRACKING NOISE WHEN YOU HIT CERTAIN BUMPS OR DIPS IN THE ROAD. IT DOES IT MORE WHEN THE WEATHER IS HOT. I HAVE NOTICED THAT CERTAIN MODELS YEARS HAVE BEEN RECALLED. THIS CAR DEFINITELY HAS A SUNROOF ISSUE AND ITS HAD THIS PROBLEM SINCE I PURCHASED IT ABOUT A YEAR AGO
Air BagsCrash1 injured
Filed Aug 28, 202068,972 milesIL
TL* TAKATA RECALL. THE CONTACT OWNS 2011 MERCEDES BENZ E550. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING 5 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE VEHICLE AND THE AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE HEAD BUT DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP. FOR THE BODY WORK OF THE ACCIDENT. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 16V081000 (AIR BAGS) THE VEHICLE WAS NOT TAKEN TO A DEALER BUT THE CONTACT CALLED MERCEDES-BENZ OF WESTMONT (200 E OGDEN AVE, WESTMONT, IL 605590 AND WAS INFORMED THEM OF THE FAILURE. THE DEALER INFORMED THE CONTACT THAT PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,972. PART DISTRIBUTION DISCONNECT. ## VIN PASSED ## MERCEDES-BENZ E550W4 2011 ##
Suspension
Filed Jul 7, 202040,000 milesAZ
THE AIR SUSPENSION LEAKS
Air Bags
Filed Oct 16, 2019CA
I HAVE BEEN RECEIVING RECALL NOTICES FOR OVER A YEAR AND THE DEALER MAKES AN APPOINTMENT AND THEN CANCELS THE APPOINTMENT. THEY HAVE NEVER RETURNED MY CALLS REGARDING THIS RECALL EXCEPT TO CANCEL THE APPOINTMENTS I HAVE HAD MY OTHER RECALLED VEHICLE REPAIRED ALMOST A YEAR AGO. WHEN CAN I GET MY VEHICLE REPAIRED? THE DEALER IS MERCEDES-BENZ OF STEVENS CREEK.
Air Bags
Filed Oct 15, 2019WV
TL* TAKATA RECALL. THE CONSUMER OWNS A 2011 MERCEDES-BENZ E550. THE CONSUMER STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING ASTORG AUTO OF CHARLESTON (5 DUDLEY FARMS LN, CHARLESTON, WEST VA), THE CONSUMER WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONSUMER HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER HAS STATED THAT VEHICLE WAS REPAIRED.*AS
Air Bags
Filed Oct 4, 2019IL
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF NASHVILLE (630 BAKERS BRIDGE AVE, FRANKLIN, TN 37067, (800) 770-5582) AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER FROM ATLANTA CALLED THE CONTACT AND INFORMED HIM THAT HE WAS NOT SUPPOSED TO RECEIVE THE RECALL NOTIFICATION BECAUSE IT WAS A MISTAKE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR CONSUMER STATED THE MATTER HAS BEEN SUCCESSFULLY RESOLVED. NO FURTHER ACTION IS REQUIRED.*JB
Air Bags
Filed Sep 10, 2019KS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN 2015. THE CONTACT SPOKE WITH AN UNKNOWN DEALER AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Aug 19, 2019CA
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF BEVERLY HILLS (9250 BEVERLY BLVD, BEVERLY HILLS, CA 90210, (310) 659-2980) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER STATED THE CAR IS NOW FIXED.*JB
Air Bags
Filed Aug 6, 2019PA
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT EURO MOTORCARS DEVON MERCEDES-BENZ (LOCATED AT 214 LANCASTER AVE, DEVON, PA 19333, (610) 687-1500) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed Jul 10, 2019CA
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. WALTER MERCEDES-BENZ OF RIVERSIDE (3213 ADAMS ST, RIVERSIDE, CA 92504) CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Suspension
Filed Jul 1, 201964,000 milesAZ
AIR SUSPENSION APPEARS TO BE LEAKING. AFTER SITTING IN MY GARAGE OVERNIGHT THE BODY OF THE 2011 MERCEDES E550 IS LOWERED BY ALMOST 2 INCHES. WHEN I START THE CAR AFTER SITTING LESS THAN 24 HOURS, A PROMPT ON THE DASH INFORMATION SCREEN INDICATES "VEHICLE RISING, PLEASE WAIT". THE MERCEDES HAS JUST OVER 64,000 MILES. IN RESEARCH OF THE ISSUE, IT APPEARS TO BE A CHRONIC MALFUNCTION WITH THE W212 MERCEDES AIR SUSPENSION SYSTEM, AS WELL AS SEVERAL HUNDRED TO 1-2 THOUSAND DOLLAR REPAIR.
Air Bags
Filed Jun 26, 2019MD
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. EURO MOTORCARS (7020 ARLINGTON RD, BETHESDA, MD 20814) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Suspension
Filed Jun 17, 201970,000 milesHI
SLOW LEAK OF AIR SHOCKS UNTIL THE VEHICLE IS NOW COMPLETELY DOWN AND UNABLE TO RISE.
Suspension
Filed May 7, 201995,000 milesTX
THE AIRMATIC SUSPENSION ON THIS VEHICLE HAS PREMATURE WEAR AS DO MANY OTHERS. THE AIR SHOCK COMPONENTS LEAK AIR CAUSING THE CAR TO LOWER DANGEROUSLY TO THE GROUND. IT OCCURS STATIONARY, WHILE IN MOTION, AT VARIOUS DRIVING SITUATIONS.
Suspension
Filed Apr 11, 201992,000 milesMS
"CAR TOO LOW" WARNING CAME ON WHEN I GOT IN MY CAR AND DROVE ABOUT A BLOCK; I PULLED OVER, LOOKED AROUND THE ENTIRE CAR AND THEN GOT BACK INTO MY CAR; THE 'CAR TOO LOW' WARNING HAD DISAPPEARED; THE NEXT MORNING I NOTICED THAT THE RIGHT FRONT TIRE WAS ALMOST TOUCHING THE FENDER; I CONTACTED A LOCAL FOREIGN CAR REPAIR SHOP AND WAS INFORMED THAT THE SUSPENSION HAD FAILED AND THAT BOTH SHOCKS (WHICH I WAS TOLD HAD AIR BAGS) NEEDED TO BE REPLACED; I HAVE NOT DRIVEN THIS CAR 500 MILES SINCE I PURCHASED IT THE 1ST OF FEBRUARY OF THIS YEAR (2019) BUT NOW SINCE THIS HAS HAPPENED AND WITH RESEARCH THIS SEEMS TO BE A PROBLEM WITH THE MERCEDES CAR; IF I HAD KNOWN I WOULD NOT HAVE PURCHASED IT.
Air Bags
Filed Apr 8, 2019CA
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SAN FRANCISCO (500 8TH ST, SAN FRANCISCO, CA 94103, (415) 673-2000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. AIR BAG REPLACED.*JB
Suspension
Filed Mar 9, 201984,511 milesCA
LEAK IN AIR SUSPENSION. FRONT OF CAR DROPS DOWN WHEN STATIONARY FOR A FEW HOURS.
Suspension
Filed Nov 17, 2018CA
I'VE HAD PROBLEMS WITH THESE AIR SUSPENSIONS, IT APPEARS THEY ARE MADE TO FAIL TO MAKE THE OWNER SPEND MONEY EVERY YEAR, I'VE HAD ALL TYPES OF MALFUNCTIONING WITHOUT ANYTHING MAJOR HAPPENING TO THE CAR. I SPENT OVER 2500$ REPLACING THE REAR SUSPENSION AFTER IT SPONTANEOUSLY STARTED MALFUNCTIONING BEING UNEVEN ETC.. AND NOW NOT LONG AFTER THE REAR ONES MESSED UP I'M HAVING PROBLEMS WITH THE FRONT ONES. IT IS TOTALLY UNACCEPTABLE THESE PRODUCTS FUNCTION WITH FRAGILITY AND LEAVE THE OWNER IN A PRECARIOUS POSITION BECAUSE THE CAR WILL LOWER ITSELF TO A HEIGHT WHERE THE CAR IS UNABLE TO DRIVE LEAVING THE DRIVER TO PAY POTENTIAL THOUSANDS OF DOLLARS... AND IF THE ACTUAL PUMP MALFUNCTIONS YOU ARE LOOKING AT AT LEAST 6!GRAND FOR ONE PART. I'VE ALREADY BEEN TAKEN FOR ABOUT 10000 FROM MERCEDES LAST YEAR ALONE.. PLEASE HOLD MERCEDES LIABLE FOR FUTURE REPAIRS TO THESE AIR SUSPENSIONS. ALTHOUGH NOTHING HAS HAPPENED THE FRONT IS MALFUNCTIONING NOW AND I DON'T HAVE THOUSAND TO SHELL OUT AGAIN TO MERCEDES
Air Bags
Filed Oct 26, 2018NY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION OVER THREE YEARS AGO. THE CONTACT SPOKE WITH AN UNKNOWN DEALER SEVERAL TIMES AND WAS INFORMED THAT PARTS WOULD BE AVAILABLE IN SEPTEMBER OF 2019. THE CONTACT ALSO SPOKE WITH THE MANUFACTURER WHO CONFIRMED THAT PARTS WOULD BE AVAILABLE IN SEPTEMBER OF 2019. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Sep 28, 2018FL
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FT LAUDERDALE (244 S FEDERAL HWY, FT LAUDERDALE, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Aug 27, 2018FL
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF CUTLER BAY, 10701 SW 211 ST, CUTLER BAY, FL 33189, (305)-251-0345) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Aug 6, 2018TX
2.5 YEARS SINCE RECALL ON DEFECTIVE AIRBAGS AND NO REMEDY
Suspension
Filed Jul 27, 201877,000 milesTX
TAKATA RECALL. VEHICLE INOPERABLE DUE TO INFLATORS NOT HOLDING AIR. CAR SUSPENSION SAGS WHILE STATIONARY. WARNING COMES ON PROMPTING DRIVER TO PULL OVER.
Air Bags
Filed Jul 21, 2018MO
TAKATA RECALL -- CONSIDERING HOW POTENTIALLY DANGEROUS AND EVEN FATAL THE MALFUNCTIONING TAKATA AIRBAG(S) MAY BE IN MY VEHICLE AND THAT IT HAS BEEN KNOWN FOR YEARS THAT THE AIRBAG(S) MAY PRODUCE DEADLY SHRAPNEL, IT IS TAKING FAR TOO LONG TO HAVE THE RECALL PARTS MADE AVAILABLE FOR REPLACEMENT IN MY VEHICLE. TAKATA SHOULD BE REQUIRED TO PROVIDE THE SAFE REPLACEMENT AIRBAG COMPONENTS NEEDED AND/OR MERCEDES BENZ SHOULD BE REQUIRED TO ENSURE THAT THE AIRBAG(S) WILL BE REPLACED IMMEDIATELY. THE DELAY IS COMPLETELY UNACCEPTABLE AND BOTH TAKATA AND THE AUTO MANUFACTURERS SHOULD BE HELD ACCOUNTABLE TO GET THIS RESOLVED IN ALL AFFECTED VEHICLES. THE INCIDENT DATE LISTED BELOW (7/20/18) IS JUST THE DATE OF MY COMPLAINT.
Air Bags
Filed May 17, 2018MA
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (MERCEDES-BENZ OF BURLINGTON, 781-229-1600) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Suspension
Filed Apr 20, 201822,000 milesFL
AIRMATIC ISSUES AT HIGHWAY LOWERED, AIR LEAK AFTER COMPONENTS BEING TESTED BY MERCEDES-BENZ OF CARAL GABLES. THIS IS AN DANGEROUS ISSUE
Suspension
Filed Jan 16, 2018115,000 milesTX
FRONT OF THE CAR DROOLS EVENLY ABOUT EVERY FOUR HOURS REGARDLESS IF DRIVING OR PARKED. EMERGENCY STOPS REQUIRED WHEN DRIVING.
Air Bags
Filed Dec 27, 2017IL
TAKATA RECALL, SCARED TO DRIVE MY CAR AND NEED THIS FIXED ASAP
Air Bags
Filed Nov 17, 2017NY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SMITHTOWN, 630 MIDDLE COUNTRY RD, ST JAMES, NY 11780 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Nov 14, 2017TX
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (MERCEDES-BENZ OF BOERNE IN BOERNE, TX, 830-981-6000) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Nov 13, 201735,500 milesCA
TAKATA RECALL. I BOUGHT THE CAR NEW, RECEIVED RECALL NOTICES FROM MBUSA IN MAY AND AUGUST 2016, STATING THAT MY DRIVER'S AND FRONT-PASSENGER AIRBAGS HAVE A DEFECT RELATED TO SAFETY. I HAVE MADE FOUR SPECIFIC VISITS TO THE DEALERSHIP IN SANTA MONICA, SIMONSON'S MERCEDES-BENZ, ASKING THAT MY AIRBAGS BE REPLACED. EACH TIME I'VE BEEN TOLD THAT THERE ARE NO REPLACEMENT AIRBAGS AVAILABLE.
Air Bags
Filed Nov 12, 2017TX
I HAVE BEEN RECEIVING NOTICES ABOUT THE RECALL BUT MERCEDES BENZ STILL DOES NOT HAVE A REMEDY FOR THE DEFECTIVE AIR BAGS.
Air Bags
Filed Nov 10, 2017CA
TAKATA RECALL. MY VEHICLE IS AFFECTED BY TAKATA'S RECALL AND I'M UNABLE TO SELL IT AT A MARKET FAIR PRICE DUE TO THIS RECALL. AS OF TODAY MBUSA HAS "NO REMEDY AVAILABLE". I'M SCHEDULED TO DEPLOY FOR A YEAR STARTING NEXT WEEK, AND I WILL HAVE TO KEEP MY VEHICLE ON STORAGE AT MY OWN EXPENSE FOR A YEAR, SINCE I WAS UNABLE TO RESOLVE THIS AND GET A FAIR MARKET VALUE FOR MY CAR IN ORDER TO SELL IT.
Air Bags
Filed Nov 7, 201730,000 milesCA
TAKATA RECALL - I'VE CONTACTED TWO DEALERSHIPS (MERCEDES BENZ OF SAN JOSE AND MERCDES BENZ OF STEVENS CREEK) BOTH CONTINUE TO SAY THAT THERE ARE NO PARTS. I DON'T WANT TO GET INJURED BY THE AIRBAG IF THERE IS AN ACCIDENT.
Air Bags
Filed Nov 5, 2017MI
WE HAVE AN AIR BAG RECALL ON THIS VEHICLE DATING BACK TO FEBRUARY OF 2016. WE WANT IT TO BE REPLACED, SINCE WE HAVE BEEN TOLD THAT IT IS DANGEROUS AS IS.
Air Bags
Filed Nov 5, 201740,000 milesDE
THE AIRBAG HAS NOT BEEN REPLACED
Air Bags
Filed Nov 1, 2017NY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (KEELER MOTOR COMPANY, ALBANY, NY, 888-600-3013) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Oct 24, 2017CA
TAKATA RECALL: DEALERSHIP HAS BEEN UNABLE TO REPLACE THE TAKATA AIRBAGS ON MY CAR. NOW TAKATA IS IN BANKRUPTCY, I NEED THE REPLACEMENT OF THE RECALLED AIRBAGS WITH SAFE AIRBAGS IMMEDIATELY.
Air Bags
Filed Oct 19, 2017FL
TAKATA RECALL ISSUED FOR BOTH DRIVER AND PASSENGER AIRBAG IN FEB AND MAY 2016 RESPECTIVELY. HAVE RECEIVED MANY NOTIFICATIONS ABOUT THE RECALL BUT LOCAL DEALER MERCEDES BENZ OF DELRAY ALWAYS STATES THAT PARTS ARE NOT YET AVAILABLE. GIVEN THAT IT'S WELL OVER A YEAR SINCE THE INITIAL RECALL NOTICE WAS RECEIVED IT'S QUITE DISTURBING THAT REPLACEMENT PARTS ARE STILL NOT AVAILABLE. BECAUSE OF THE UNSAFE NATURE OF THESE AIRBAGS THIS CAR SITS UNUSED IN MY GARAGE, GETS VERY LITTLE USE AND STILL HAVE TO PAY AUTO INSURANCE FOR A CAR I'M NOT COMFORTABLE DRIVING.
SuspensionCrash
Filed Sep 5, 201771,000 milesNJ
AIRMATIC FRONT AIR STRUT/SHOCK FAILURE. THE FRONT LEFT HAS FAILED ON MY CAR. IT HAPPENED WHILE DRIVING AND A SHORT WHILE AFTER AN ACCIDENT AND THE TWO MAY BE RELATED DUE TO THE BRAKING FORCES PUTTING PRESSURE ON THE FRONT STRUTS. THE FAILURE DID NOT HAPPEN IMMEDIATELY AFTER THE CRASH. HOWEVER, ABOUT A MONTH LATER, OR SO, THE CAR LOWERED AND RED WARNING LIGHT CAME ON WITH A WARNING TO TO "PULL OVER AND STOP DRIVING IMMEDIATELY". I WAS DRIVING NORMALLY, BUT I HAD THE ACCIDENT IN LATE JUNE. ALSO, IN ADDITION THE THE TEMPORAL OCCURRENCE OF MY ACCIDENT, THE STRUTS APPEAR DEFECTIVE JUDGING BY COMPLAINTS ON MERCEDES FORUMS. THIS IS A SAFETY ISSUE BECAUSE THE CAR LOWERS, THE SUSPENSION HITS BOTTOM AND THE TIRES RUB ON THE FENDERS MAKING STEERING IMPOSSIBLE.
Suspension
Filed Aug 21, 201796,025 milesCA
THE FRONT AIR SUSPENSION DROPS (BOTH SIDES AT THE SAME TIME) AT RANDOM TIMES -- SOMETIMES WHILE PARKED AND SOMETIMES WHILE DRIVING. I HAVE SPENT $1,116.53 SO FAR AND HAVE REPLACED THE PRE-FUSE BOX, RELAY, AND VALVE UNIT. THE SAME PROBLEM PERSISTS. THE DEALER AND A PRIVATE REPAIR SHOP ARE STUMPED AS TO WHAT THE PROBLEM IS. SEEMS LIKE A FREQUENT PROBLEM REPORTED ONLINE BY MANY OWNERS AND THAT MB SHOULD TAKE CARE OF THIS FAULTY DESIGN.
Suspension
Filed Aug 12, 201780,000 milesNV
TAKATA RECALL MY FRONT AIR SUSPENSION LEAKS ALL THE TIME A LOT
Visibility/WiperCrash
Filed Aug 3, 201783,000 milesNY
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. WHEN THE DRIVER RETURNED TO HER PARKED VEHICLE, THE REAR OF THE VEHICLE WAS CRASHED. THE VEHICLE WAS TAKEN TO A COLLISION CENTER AND THE COSMETIC REPAIRS WERE PERFORMED. AFTERWARDS, THE CONTACT BEGAN TO EXPERIENCE A LEAK ABOVE THE REARVIEW MIRROR. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (TAFEL MOTOR COMPANY 4156 SHELBYVILLE ROAD, LOUISVILLE, KY 40207), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INSPECTED BY A SUN ROOF TECHNICIAN WHO DIAGNOSED THAT THE WINDSHIELD WAS DETACHED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE LOCAL DEALER. THE MANUFACTURER ALSO STATED THAT THERE WAS A RECALL FOR A DIFFERENT MODEL VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
Complaints 1-50 of 61, newest first, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jan 9, 2019. Source: NHTSA Office of Defects Investigation.