What owners reported
Newest filingsFiled Feb 5, 2025AZ
The ESL system malfunction causes either steering lock or ignition switch to fail resulting in a failure to start the vehicle creating safety issues and a failure to reach safe destination. This problem is reported to be an extremely common issue in the Mercedes Benz W204 C-Class models.
Filed Sep 11, 2023VA
All of a sudden, the car would not start and inserting the key and turning doesn't do anything. Turns out that like many other folks, the Electronic Steering Lock module is faulty and preventing the car from starting. Found out that only the dealer can fix it and mercedes provides the replacement part. The cost is unaffordable at $2200 from the dealer and the part is back ordered and won't be available for approximately 2 months. This is completely unacceptable and mercedes should prioritize and fix this issue as a safety issue with a recall since it completely makes the car non-driveable and nobody but the dealer can fix this, which allows the dealer to charge any amount they like.
Filed Dec 12, 2022MD
-The rear subframe rusted through and broke. This made the vehicle extremely unsafe to drive. Braking caused the vehicle to veer right and was unsafe to stop. -Both a Mercedes dealership service center and an independent service center confirmed and verified the issue. -The part was inspected by the Mercedes dealership service center and the independent service center. -There were no warning lights or messages. The vehicle started making minor sounds in the rear of the vehicle prior to failure.
Filed Dec 6, 2022166,000 milesLA
The contact owns a 2008 Mercedes-Benz C350. The contact stated that after the vehicle was turned off, she attempted to restart the vehicle, but the engine failed to turn over. The contact stated that the next day the vehicle started; however, while driving at an undisclosed speed, the vehicle stalled. The contact stated that several unknown warning lights illuminated, and the speedometer started to malfunction. The vehicle was towed to the dealer; however, the contact was unsure if the vehicle was diagnosed. Additionally, the contact stated that on a separate occasion while driving at an undisclosed speed, she noticed that water had started to leak from the sun visor. The contact also heard water moving around on the floorboard. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 166,000.
Filed Aug 31, 202278,000 milesOH
The contact owns a 2008 Mercedes-Benz C350. The contact attempted to start the vehicle however, the vehicle failed to start-up. There were no warning lights illuminated. The vehicle was towed to the dealer. The dealer diagnosed the vehicle Electronic Steering Lock failure. The vehicle was currently being repaired. The manufacturer was notified of the failure. The approximate failure mileage was 78,000.
Filed Mar 10, 2022VA
The rear subframe is corroded, the rear subframe is a structural part of the car that Mercedes refuses to cover under warranty or issue a recall for even though it is issued under recall in Canada
Filed Mar 8, 2021133,000 milesNY
AFTER A FEW YEARS OF DRIVING THE VEHICLE THE FOLLOWING STOPPED WORKING CAUSING DIFFICULTY DRIVING THE VEHICLE ABS/EPS INOPERATIVE CRUISE CONTROL INOPERATIVE
Filed Feb 1, 2021150,000 milesMO
TL* THE CONTACT OWNS A 2008 MERCEDES BENZ C350. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, SEVERAL ELECTRICAL FAILURES HAD OCCURRED AND ON SEVERAL OCCASIONS AND THE VEHICLE WOULD NOT START. THE CONTACT REPLACED THE FUEL PUMP HOWEVER, THE FAILURE CONTINUED. IT WAS LATER DISCOVERED THE CAUSE OF THE FAILURE WAS DUE TO A FAULTY FUSE. NO FURTHER INFORMATION WAS AVAILABLE. ADDITIONALLY, THE PASSENGER'S SIDE HEADLIGHT AND WINDSHIELD WIPERS HAD STOPPED WORKING AND THE SRS WARNING LIGHT WAS ILLUMINATED. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER PLAZA MERCEDES BENZ LOCATED AT 11910 OLIVE BLVD, CREVE COEUR, MO 63141 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 150,000.
Filed Feb 18, 2020DC
CAR HAS SEVERAL RECALLS BUT DUE TO MY GEOGRAPHICAL LOCATION MB REFUSES TO ASSIST. NOW THE CAR HAS COMPLETELY MALFUNCTION AND HAS BEEN PARKED UP SINCE SEPTEMBER
Filed Oct 10, 2018RI
NHTSA RECALL NUMBER: 16V081, 17V017, AIRBAG WARNING LIGHT COMES ON, MULTIPLE REQUEST TO CORRECT OPEN RECALL. DEALER STATES PARTS ARE NOT AVAILABLE
Filed Sep 12, 2018CA
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). FLETCHER JONES MOTORCARS OF FREMONT (LOCATED AT 5760 CUSHING PKWY, FREMONT, CA 94538, (510) 623-1111) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Filed Sep 5, 2018100,000 milesSC
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ C350. THE CONTACT STATED THAT THE PARKING LAMPS FAILED TO ILLUMINATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BAKER MOTOR COMPANY (1513 SAVANNAH HWY, CHARLESTON, SC) WHERE IT WAS DIAGNOSED THAT THE LAMPS OVERHEATED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. ** UPDATED 11/1/18*JB
Filed Sep 4, 2018118,000 milesCA
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ C350. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) MALFUNCTIONED. THE CONTACT STATED THAT "SRS MALFUNCTION SERVICE REQUIRED" APPEARED ON THE INSTRUMENT PANEL EACH TIME A PASSENGER OCCUPIED THE VEHICLE. MERCEDES-BENZ OF THOUSAND OAKS (3905 AUTO MALL DRIVE, THOUSAND OAKS, CALIFORNIA 91362) WAS MADE AWARE OF THE FAILURE AND REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 15V711000 (AIR BAGS), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.
Filed Aug 4, 201880,000 milesTX
TAKARA RECALL STILL HAS NOT BEEN REPLACED, IT HAS BEEN OVER A YEAR. I CALL THE DEALER AND THERE RESPONSE IS "IF I AM SO CONCERNED NOT TO DRIVE THE CAR" I HAVE NO OPTION BUT TO DRIVE IT OS MY ONLY WAY TO WORK. I NEED THIS FIXED BOTH AIR BAGS AND MECHANICALS OF AIR BAGS ARE ON RECALL
Filed Jun 29, 201871,906 milesMA
ON SUNDAY, JUNE 27, UPON RETURNING TO MY CAR I DISCOVERED THAT THE KEY WOULD NOT DISENGAGE THE STEERING COLUMN LOCK TO ALLOW ME TO TURN THE IGNITION SWITCH TO THE ON POSITION OR STEER THE VEHICLE. IN ADDITION, THE GEARSHIFT COULD NOT BE DISLODGED FROM THE PARK POSITION. I CONTACTED AAA. A TEST OF BATTERY REVEALED THAT IT WAS FULLY CHARGED. I WAS ABLE TO MANUALLY DISENGAGE THE GEAR SHIFT AND PLACE THE CAR IN NEUTRAL, HOWEVER, THE CAR WAS UNABLE TO BE LOADED ON TO THE FLATBED TOW-TRUCK, AS THE FRONT WHEELS WERE LOCKED AT AN ANGLE AND I WAS PARKED IN PARKING SPACE, BETWEEN THE SIDEWALK TO MY FRONT AND RIGHT SIDE AND A CAR TO MY LEFT. I WAS FORCED TO LEAVE THE VEHICLE AND FIND AN ALTERNATIVE MEANS OF GETTING HOME. FIVE DAYS AND NUMEROUS ATTEMPTS LATER, AAA WAS FINALLY ABLE TO RETRIEVE MY VEHICLE. CONVERSATION WITH MECHANICS AT MB DEALERSHIP AS WELL AS MB TRAINED PRIVATE MECHANIC IDENTIFIED PROBLEM AS DEFECTIVE ELECTRONIC IGNITION SWITCH (EIS/ EZS) AND ELECTRONIC STEERING LOCK (ESL/ ELV). CONTACTED MBUSA CORPORATE OFFICE AND WAS INFORMED THAT THE FINANCIAL RESPONSIBILITY FOR THE REPAIR (APPROXIMATELY $1,600) WAS MINE, SINCE, DESPITE HUNDREDS OF COMPLAINTS REGARDING SIMILAR MECHANICAL ISSUE, THERE IS NOT A RECALL
Filed May 21, 2018FL
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE NOT UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE VEHICLE WAS TAKEN TO DAYTON BEACH MERCEDES-BENZ (1188 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Filed May 9, 2018PR
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GARAGE ISLA VERDE, LLC, AVE. BALDORIOTY DE CASTRO KM 10.3, CAROLINA, PR 00979, 787-620-1313) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Filed Apr 27, 2018130,000 milesCA
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ C350. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL FUEL ODOR. MONTHS AFTER THE ODOR WAS NOTICED, THE VEHICLE BECAME INOPERABLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT FUEL ENTERED INTO THE CARBON FILTER AND THE ENTIRE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. THE VIN WAS NOT PROVIDED.
Filed Apr 14, 2018NC
TAKATA RECALL CAR IS NOW TEN YEARS OLD AND REPAIR IS LONG OVERDUE.
Filed Apr 11, 2018FL
TAKATA RECALL- DRIVER'S SIDE
Filed Mar 27, 2018CA
2008 MERCEDES BENZ 350. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO REPAIR DEFECTIVE AIRBAG. *LD *JS
Filed Mar 16, 2018113,000 milesFL
TL* THE CONTACT OWNS A 2008 MERCEDES BENZ C350. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, A FAMILY MEMBER NOTIFIED THE CONTACT THAT THERE WAS SMOKE COMING OUT OF THE TRUNK. THE CONTACT OPENED THE TRUNK AND NOTICED THAT THE PASSENGER SIDE WAS IN FLAMES AROUND THE TAIL LIGHT ASSEMBLY. THE FIRE DEPARTMENT WAS PRESENT, BUT NO REPORT WAS FILED. THE TAIL LIGHT ASSEMBLIES WERE REPLACED APPROXIMATELY FOUR YEARS AGO PER AN UNKNOWN RECALL BY MERCEDES-BENZ OF SOUTH ORLANDO IN ORLANDO, FLORIDA. HOWEVER, THE DEALER WAS NOT CONTACTED FOR THE RECENT FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Filed Feb 12, 2018133,000 milesVA
STEERING WHEEL LOCKS WITHOUT WARNING, SHUTTING OFF CONTROL TO THE VEHICLE INSTRUMENT PANEL AND THE GEAR SHIFT. PROBLEM OCCURS WITHOUT WARNING AND CAN CAUSE ACCIDENTS AS WELL AS LEAVE YOU STRANDED WITHOUT AWAY OF STARTING YOUR CAR OR DRIVING IT SAFELY.
Filed Feb 7, 2018TX
TAKATA RECALL. ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS. I AM ALSO GETTING A FRONT RIGHT SRS MALFUNCTION SERVICE REQUIRED.
Filed Jan 8, 2018FL
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER TWO YEARS AGO. THE DEALER (MERCEDES-BENZ OF SOUTH ORLANDO, 4301 MILLENIA BLVD, ORLANDO, FL 32839, (888) 398-3936) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *TR
Filed Dec 27, 201789,000 milesDC
TAKATA INFLATORS RECALL
Filed Dec 8, 201750,000 milesWA
MERCEDES-BENZ OF BELLEVUE FAILS TO SCHEDULE AN APPOINTMENT ON THE VEHICLE, WHERE BOTH THE DRIVER AND PASSENGER AIRBAGS ARE IDENTIFIED TO BE MANUFACTURED BY TAKATA, AND ARE IN IMMEDIATE NEED OF REPLACEMENT.
Filed Dec 2, 2017CA
TAKATA RECALL- MERCEDES BENZ HAS NOT BEEN ABLE TO FULFILL RECALL OF AIRBAG WITH NEW REPLACEMENT FOR MY VEHICLE. I HAVE CALLED THEM AND THEY HAVE NO PLAN IN PLACE TO FIX. I WAS ALSO TOLD THEY HAVE NOT HEARD OF ANY INJURIES TO MERCEDES OWNERS. HOWEVER, THIS DOES NOT MAKE IT RIGHT TO WAIT FOR SOMEONE TO GET INJURED.
Filed Nov 21, 201782,000 milesTX
TAKATA RECALL I HAVE MADE SEVERAL ATTEMPTS WITH MERCEDES GREENWAY TO GET THIS SAFETY ISSUE RESOLVED. I HAVE NOT BEEN OFFERED A SOLUTION. I DO NOT FEEL SAFE DRIVING MY 2008 MERCEDES BENZ C350 UNDER THESE CONDITIONS. THIS IS MY SOLE MEANS OF TRANSPORTATION TO WORK.
Filed Nov 15, 2017FL
TAKATA RECALL - IS FAILING TO PROVIDE REMEDY TO MY DANGEROUS - DEFAULTED AIRBAG
Filed Nov 14, 201789,000 milesCA
'TAKATA RECALL" IN AUGUST 2016 I RECEIVED AN IMPORTANT SAFETY RECALL NOTICE (2016070003) IN THE MAIL. I HAVE CALL SEVERAL MERCEDES BENZ DEALERS AND THEY KEEP TELLING ME THE PARTS WILL NOT BE AVAILABLE UNTIL MARCH 2018. IT'S BEEN MORE THAN A YEAR SINCE THE RECALL AND THE AIR BAGS HAVE NOT BEEN REPLACED.
Filed Nov 13, 201782,469 milesCA
TAKATA RECALL I HAVE CALLED AT LEAST 5 TIMES AND ALWAYS GET TOLD THE "PARTS ARE ON ORDER" NHTSA #16V-363
Filed Nov 10, 201758,000 milesCA
TAKATA RECALL I HAVE RECEIVED SEVERAL NOTIFICATIONS REGARDING RECALL FOR MY MB 2008 C350 RE FAULTY AIRBAGS. I HAVE CALLED THE DEALERSHIP SEVERAL TIMES WHERE I PURCHASED THE WITH NO HELP TO REPAIR. THEY OFFER NO HELP AT ALL. I AM CONCERNED ABOUT DRIVING GIVEN WHAT MAY HAPPEN AND THUS DRIVE VERY LITTLE AND ONLY SHORT DISTANCES. WHAT CAN BE DONE TO GET THIS RESOLVED AND FEEL SAFE DRIVING MY CAR? THANK YOU. [XXX] ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Filed Nov 10, 201749,000 milesCA
THE DEALER IS TELLING US THEY WILL NOT TAKE OUR CAR FOR A TRADE IN AS THE AIR BAGS DO NOT WORK AND NO REPLACEMENT PARTS ARE AVAILABLE. THEY TOLD US ON ONE WILL BUY THE CAR AS THE AIR BAGS DO NOT WORK. WE ARE NOW OUT THOUSANDS OF DOLLARS!
Filed Nov 9, 201770,000 milesTX
VEHICLE WAS STATIONARY. STEERING COLUMN LOCKED UP AND VEHICLE WOULD NOT START.
Filed Nov 2, 2017CA
TAKATA RECALL. MERCEDES BENZ DEALER UNABLE TO REPLACE RECALLED AIRBAG AS THEY DO NOT YET HAVE REPLACEMENT PART. RECALL HAS BEEN OUTSTANDING FOR 20 MONTHS NOW. NHTSA RECALL NUMBERS 16V081 (FEB 11, 2016) AND 16V363 (MAY 25, 2016).
Filed Nov 1, 2017NE
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCEDES BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS CONTACTED AT: MERCEDES BENZ , GREENSBORO, NC, 336-856-1552, AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE DRIVER'S SIDE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Filed Oct 30, 2017TX
TAKATA RECALL THE INFLATORS HAVE BEEN RECALLED AND MB WEBSITE INDICATES THAT SIGNIFICANT DEGRADATION OF THE PROPELLENTS OCCURS IN 6 TO 9 YEARS FOR PEOPLE LIVING IN HUMID AREAS. THE CALL IS 9 YEARS OLD AND IN A HUMID AREA, YET MB REFUSES TO FIX AIRBAG, DEACTIVATE AIRBAG OR PROVIDE ALTERNATIVE TRANSPORTATION. MB IS FORCING ME TO ASSUME THE RISK OF DRIVING A VEHICLE, THEY ADMIT IS LIKELY NOW UNSAFE.
Filed Oct 28, 2017NC
TAKATA RECALL, AIR BAG WARNING LIGHT CAME ON IN MOTION DRIVING IN CITY STREET.
Filed Sep 18, 201728,000 milesCA
VEHICLE FAILED TO START/CRANK AFTER ONLY 28,000 MILES. CAUSE WAS A FAILED ESL (ELECTRONIC STEERING LOCK) PART OF THE ELECTRONIC THEFT SYSTEM THAT TIES WITH THE ELECTRONIC IGNITION SWITCH. THE FAILURE OF THIS PART DISABLES THE CAR AND IS UNUSABLE. THIS ISSUE WITH THIS MODEL, W204 - C-CLASS 300/350, HAS AN ABNORMAL AMOUNT OF REPORTS VIA MERCEDES BENZ INTERNET FORUMS ABOUT THIS VERY FAILURE. 13 PAGES WORTH ON ONE. GIVEN THE LOW AMOUNT OF MILES ON MY VEHICLE, THE FAILURE RATE SEEMS UNREASONABLY HIGH. THE PART FAILURE HAS NOTHING TO DO WITH THE USE/ABUSE OF THE VEHICLE.
Filed Jul 31, 2017TX
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF HOUSTON NORTH (17510 NORTH FWY, HOUSTON, TX 77090, TEL: 281-305-8970) WAS CONTACTED, BUT WAS UNABLE TO REMEDY THE VEHICLE DUE TO THE PARTS NOT BEING MADE AVAILABLE BY THE MANUFACTURER. THE MANUFACTURER WAS ALSO CONTACTED AND NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Filed Jul 25, 2017CA
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACTED STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FLETCHER JONES MOTORCARS 3300 JAMBOREE RD, NEWPORT BEACH, CA 92660 (949) 718-3000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/16/2017*JS *JS
Filed Jul 3, 2017CA
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCEDES BENZ C350. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS), AND 16V363000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALLS REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES BENZ OF ARCADIA AT 101 NORTH SANTA ANITA AVENUE ARCADIA, CA 91006 WHERE THEY CONFIRMED THE PARTS WERE NOT AVAILABLE AND TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS CONTACT ED AND INFORMED THE CONTACT WHAT ZONE THE VEHICLE WAS IN AND THAT PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED FAILURES. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Filed Jun 13, 2017115,000 milesCA
ESL FAILED IN UNLOCKED POSITION, CAR WONT START.
Filed May 27, 201796,077 milesNY
ELECTRONIC STEERING LOCK- CAR WAS RUNNING FINE NO ISSUES PARKED THE CAR WENT BACK OUT TO START LESS THAN AN HOUR AFTER PARKING AND GOT NOTHING DASH CAME ON NO RADIO,NO WINDOWS,NO RELEASE FROM PARK, AND STEERING WHEEL IS LOCKED AND WILL NOT UNLOCK. LEFT STRANDED HAVE TO HAVE A TOW TO CLOSEST MERCEDES BENZ DEALER 45 MILES AWAY....ESTIMATED COST AFTER 310.80 TOW 1200 TO 2000
Filed May 25, 201782,500 milesCA
ELECTRONIC STEERING LOCK (ESL) GOES OUT DAMAGED WITHOUT REASON, HAPPENED ALL OF A SUDDEN TO MY PARKED CAR. CAR SIMPLY WON'T ATTEMPT TO START AND STEERING HIS COMPLETELY LOCKED. ONLY OPTION IS TO TOW IT TO THE SHOP AND A VERY EXPENSIVE REPAIR FIX. THERE ARE THOUSANDS OF CASES ALREADY REGISTERED ON THIS AND IS A COMMON ISSUE WITH THIS PART USED IN MANY MERCEDES CARS.
Filed May 10, 2017113,773 milesCO
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ C350W. WHILE THE VEHICLE WAS AT A TRAFFIC LIGHT, THE VEHICLE SHUT OFF. THE VEHICLE WAS SHIFTED INTO PARK, BUT WAS UNABLE TO RESTART. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 113,773.
Filed Apr 18, 2017TX
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V711000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Filed Apr 1, 2017TX
KEEP CALLING CAR DEALER BUT ALWAYS TELLING ME "NOT AVAILABLE" AND IT'S HAS BEEN OVER 12 MONTHS
Filed Mar 10, 2017WA
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Complaints 1-50 of 144, newest first, reproduced as filed.