What owners reported
Newest filingsEngine
Filed Apr 17, 2025NC
Vehicle: 2008 Lexus IS350 Issue: Excessive oil consumption and fuel/exhaust odor I am experiencing what I believe is excessive oil consumption with my 2008 Lexus IS350. I’ve had to regularly add oil between scheduled oil changes, and I’ve noticed that the oil level is frequently low with no external leaks visible. I’m concerned that this may indicate a known issue with piston rings or internal engine components. In addition to the oil issue, I have recently started smelling strong gas or exhaust fumes while the engine is running, especially at idle or when the car is warm. I am worried that this may be related to catalytic converter damage caused by prolonged oil burning. I believe this may pose both a safety risk and an environmental concern, especially if the catalytic converter is compromised. I have not yet received any recall notices or service bulletins related to this issue, but I am aware that similar Toyota and Lexus models have had oil consumption problems tied to engine design.
Structure › Body
Filed Jun 15, 2024OH
The dashboard is melting and makes a glare on the windshield making it hard to see the dashboard is melting and sticky also on the door panels I almost crashed when I couldn’t see due to the glare of the melting dashboard reflecting on the windshield
Engine
Filed Mar 27, 2024CA
I was driving approx. 60 entering on ramp of freeway when car suddenly loses power to accelerator not entire car, i almost was hit by other drivers i couldnt accelerate or anything. I panicked then started pumping accelerator then it finally catches and sped up. I immediately got off freeway. Then next day CEL, Check VSC light and skid light all came on. This car is very dangerous. WHATCAN I DO??? I refuse to use the freeway until this problem is resolved.
Exterior Lighting
Filed Jan 8, 2024AL
From my past research I’ve noticed there were recalls about the headlight ballast flashing, and getting replaced my car has this problem but never had a recall. The rear view mirror is fading and turning black making me not able to see. And all of my interior is becoming shiny and brittle making it hard to see out of my vehicle at anytime of day or night
Visibility/Wiper
Filed Nov 13, 2023MD
The problem I am experiencing pertains to the dash of my Lexus IS 250. The dash cover has melted, most likely due to exposure to heat during sunny days. This melting dash has created a dangerous situation, as it causes a glaring reflection on the windshield, impairing my vision while driving. This glare poses a significant safety risk to both my and other road users, especially during sunny days when the reflection becomes more pronounced. My primary concern is that despite being aware of this safety issue and having conducted a recall, Lexus has chosen to put a deadline on addressing this problem. This approach contradicts the fundamental principle of ensuring the safety and well-being of Lexus vehicle owners and other road users. The melting dash issue is a manufacturing fault, and it should be addressed regardless of when it manifests itself.
Structure › Interior Panels › Dashboard
Filed Aug 23, 202370,000 milesOH
The contact owns a 2008 Lexus IS250. The contact stated that while the vehicle was parked, the dashboard and the door panels melted causing the vehicle to become sticky. The vehicle was diagnosed and confirmed that there was a recall on melting dashboards, but the recall was no longer active. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 70,000.
Fuel System, Gasoline
Filed Aug 10, 2023102,000 milesWA
The contact owns a 2008 Lexus IS250. The contact stated that while his wife was driving at an undisclosed speed, there was an abnormally strong fuel odor coming from the vehicle. The failure persisted and the fuel light frequently illuminated on the instrument panel after refueling. The contact inspected the vehicle and discovered fuel residue in the fuel pressure sensor located by the intake manifold. Upon investigation, the contact discovered NHTSA Campaign Number: 18V432000 (Fuel System, Gasoline) which he linked to the failure. The manufacturer and the dealer were notified of the failure; however, the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 102,000.
Engine
Filed Aug 26, 2022CA
UPON STARTING VEHICLE, ENGINE LOUDLY RATTLES FOR APROX. ONE SECOND AS IF SOMETHING IS LOOSE. THIS INSTANCE IS DIRECTLY IN LINE WITH LEXUS TSB "L-SB-0155-08" (Engine - Brief Engine Knock/Rattle On Cold Start Up). FURTHER INVESTIGATION SHOWS THIS IS A MAJOR CONCERN AS THIS INVOLVES A FAULTY CAMSHAFT ASSEMBLY.
Unknown or Other
Filed Aug 22, 2022NM
- The door panel and dashboard is melting under normal to warm weather conditions. Yes. - The rubber is degrading and coming off in pieces . I am concerned that inhalation or contact with this rubber material is a chemical hazard and/or carcinogenic. Also, the shiny sticky dash impedes my driving visibility with a constant glare. - Yes, Lexus offered a limited recall for 2-3 years only. I was never informed of the issue despite going to a Lexus dealership for another safety recall in 2017. - It has been inspected by Toyota but not Lexus. - The rubber began to noticeably degrade in 2019, however, it’s likely it began earlier. It has progressively worsened over time. The recall expired in 2018. I informed Lexus, who greedily stated that they could not help me despite them knowingly installing faulty, failing parts in the car, which may be carcinogenic, and as well as, negatively diminishes my visibility with a reflective glare. Plastic and rubber should not melt at normal temperatures and I have never encountered this issue with any car I’ve ever owned.
Structure › Body
Filed May 11, 2022GA
Dashboard and door panels are melting to the point that (short) nails get stuck every time we drive. Car is parked under a roof and it’s still melting. Poor visibility due to shine.
Unknown or Other
Filed Jan 13, 2022MA
Front dashboard is sticky, cracked, and peeling off as well as the front and back door panels.
Air BagsCrash1 injured
Filed Dec 27, 202195,000 milesCA
The contact owned a 2008 Lexus IS350. The contact stated while driving approximately 15 mph, the steering wheel began to turn to the left independently and crashed into a parked vehicle. The contact’s vehicle rolled over and landed on its roof before stopping. None of the air bags deploy upon impact. A bystander assisted the contact to exit the vehicle by breaking the front passenger side window with his foot. The contact was transported to the hospital by ambulance. The contact sustained bruising on her face and body. A police report was filed. The vehicle was towed to the insurance company lot and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. Prior to the failure, the vehicle was serviced for the air bags recall however, the dealer only replaced the passenger’s side air bag inflator and used masking tape for the engine hoses. The failure mileage was approximately 95,000. Seat belt held the consumer upside down like a hammock. The black box did not say seat belt was in use. Prior to accident consumer was driving by construction site and heard loud screeching scraping under car. Car steering or linkage went out and car went to left. Consumer did not intentionally steer car left. Consumer was blamed for accident when car malfunctioned.
Unknown or Other
Filed Dec 26, 2021AL
The dash is melting and is extremely sticky. On sunny days, the sunlight reflects off of the dash and onto the windshield obstructing the driver's view. In addition, anything that gets on the dash sticks and cannot be removed. This debris also reflects on the windshield causing issues with visibility. I have contacted Lexus directly and have been told they will not repair or replace the dash because this was only a TSB and my car is now beyond the term for the TSB. This is something that should be a recall because it prevents the driver from being able to see what is happening in front of the vehicle and could cause an accident.
Electrical System
Filed Oct 16, 2021FL
Electrical Issues started at approximately 30,000 miles. Random times of power windows not rolling down or back up. Random times of Radio controls not working. After recall of airbags was completed, the Navigation system started having Random issues with the touchscreen. Sometimes it would work and sometimes it didn't. Eventually the touchscreen on the Navigation quit working at all. When the door panels were replaced, the windows started working more consistently. The Air Conditioner stopped working one day. The next day after driving it back into the driveway, over the driveway bump, it started working. The entire electrical system seems like there are wires that make a connection, then maybe come loose just barely enough to no longer make a connection. And just a mechanic's hand brushing against something during a normal maintenance check up fixes it temporarily. Or hitting a bump in the road. Every issue is ELECTRICAL related. There are many other IS250 owners with the same issues all over public forums online. Many too that their Navigation no longer worked after few miles on the car. Could these electrical issues cause a fire? How do we know it can't? It's always a worry when I drive my car.
Air Bags
Filed Jul 22, 2021NY
Airbag light keeps going on and off. Looked up on google. A lot of people are having this issue. I filed for a complaint before and got no response.
Visibility/Wiper
Filed Jul 15, 2021CA
Melted dash board
Unknown or Other
Filed Jun 24, 2021TX
Extremely terrible material used on the dash and door panels. Sticky black material sticking to my children and their clothes.
Air Bags
Filed Jun 14, 2021CA
The wiring harness for the front passenger airbag was recalled by lexus because it is too short and frequently becomes disconnected which disables the front passenger airbag and cause the air bag light to turn on on the instrument panel. Lexus sent a letter informing me of the recall, but it was sent to my parents house and I did not receive it in time. After finding the recall letter, the pandemic also prevented me from making it to the dealership in time. The letter they sent me also had no markings to indicate it was a recall or that the information inside was important in any way so the letter was easily ignored. I spoke with a lexus dealership and lexus corporate and they both refused to perform the safety repair because I was about 2 to 3 months past their deadline (June 2020?). As a result, my front passenger air bag is inoperable and any front riding passenger in my vehicle is at a greatly increased safety risk in the event of a serious crash. Lexus admitted the problem with their wiring harness and instituted a recall, so I don't think it is fair for them to potentially sacrifice the lives and the safety of my front riding passengers because of a superficial deadline. I would appreciate any help you could provide in convincing lexus to honor their safety recall for my vehicle. Thank you.
Engine
Filed Apr 6, 2021IL
THIS VEHICLE HAS AN OIL CONSUMPTION PROBLEM THE SAME AS OTHER TOYOTA VEHICLES IN THE CLASS ACTION LAWSUIT RELATING TO OWNERS HAVING TO CONSTANTLY SPEND MONEY ON OIL DUE TO A DEFECT IN THE ENGINE. THIS TOYOTA/LEXUS ENGINE DEFECT CONSUMES OIL AND THIS PROBLEM GROWS WORST AS THE VEHICLES GET OLDER. TOYOTA KNEW OF THIS ISSUE BUT DID NOT INFORM CUSTOMERS, AND WILL NOT HELP IN THE REPAIR OR DO A RECALL. THIS PROBLEM CAN CAUSE THE ENGINE TO FAIL AND CAUSE A HOST OF OTHER ISSUES.
Unknown or Other2 injured
Filed Mar 19, 2021102,120 milesTX
MY ISSUE PERTAINS TO THE STICKY DASH AND THE SAME MATERIALS USED ON PARTS OF THE DOOR NEAR THE HANDLES. WHEN THE TEMPERATURE GETS OVER 80 DEGREES THE MATERIAL STARTS TO MELT AND BECOMES EXTREME HOT AND STICKY. WHEN I TRIED TO GRAB PAPERS I LEFT ON THE DASH I HAD TO TEAR THEM OFF AND IT LEFT A STICKY SUBSTANCE. IT ALSO CAN BECOME EXTREMELY HOT AND WHEN I HIT ANY PART OF THE DASH WHEN HEATED IT BURNS AND STICKS TO ME. I ATTEMPTED TO CONTACT LEXUS AND THEY DECLINED MY CLAIM BECAUSE IT IS NOT A 'SAFETY ISSUE TO THEM OR THE NHTSA'
20 of 102 complaints, reproduced as filed.