What owners reported
Newest filingsSuspension
Filed Dec 9, 2020116,000 milesCA
PROBLEM STARTED WHEN CAR WAS IN FOR REPAIR OF WHEEL ALIGNMENT WHEELS GOT STOLEN FROM DEALER COLLISION CENTER LEXUS NOT CAR GOES OUT OF ALIGNMENT WHILE DRIVING ON A ROUGH ROAD WEARING OUT TIRES COMPLIANTLY ABOUT 3 SET OF TIRES REPLACED
Service Brakes
Filed Feb 3, 2018203,000 milesCO
CAR RUNS GREAT UNTIL CHECK ENGINE LIGHT COMES ON FOLLOWED BY VSC AND THEN BRAKE LIGHT. WHEN THOSE LIGHTS COME ON IT RUNS ROUGH AND BRAKES MAKE GEAR NOISE UNDER DRIVER'S SIDE HOOD AREA. BRAKE IS VERY SLUGGISH AND ALMOST NON EXISTENT WHEN IT FAILS. LET IT SET, CLEAR FAULT AND RUNS FINE UNTIL WARM AGAIN. HAVE HAD ALL BRAKES CHECKED AND IN GOOD CONDITION BY MECHANIC TODAY AND PROBLEM PERSISTS. APPEARS TO BE AN ECU OR OTHER ELECTRICAL AND NOT MECHANICAL PROBLEM. IS EXTREMELY DANGEROUS AND SHOULD BE ADDRESSED BY MANUFACTURER.
Structure
Filed Mar 13, 2015120,000 milesMN
DASHBOARD IS MELTING. *TR
Structure
Filed Jan 14, 2015AL
OVER THE YEARS MY DASHBOARD HAS DETERIORATED, THE RUBBER HAS BECOME STICKY AND NASTY JUST LIKE ALL THE OTHER LEXUS VEHICLES IN COMPLAINTS. I UNDERSTAND THERE IS A RECALL REGARDING THIS MATTER BUT NOT MY YEAR. I DO NOT UNDERSTAND WHY THIS WOULDN'T APPLY TO ALL THE 2002 MODELS THAT ARE EXPERIENCING THE EXACT SAME ISSUE! PLEASE, COULD SOMEONE ENLIGHTEN ME? ME VEHICLE HAS 120,000 MILES ON IT AND IS IN IMMACULATE CONDITION OTHER THAN THE DASHBOARD AND SIDES OF CONSOLE. HELP, I LOVE MY CAR AND I DESERVE TO BE A PART OF THIS RECALL ALSO!! THANK YOU IN ADVANCE FOR YOUR HELP. *TR
Visibility/Wiper
Filed Nov 21, 201450,999 milesNE
SOMETHING ON WINDSHIELD THAT MAKES IT HARD TO SEE, IT IMPAIRS MY VISION. DASHBOARD IS LITERALLY MELTING! IT'S STICKY! NOW I DON'T UNDERSTAND WHY LEXUS DOESN'T TAKE CARE OF THEIR CUSTOMERS AND SEND OUT A RECALL. FIX THEIR MISTAKES AND DO IT RIGHT. I UNDERSTAND THEY TRIED TO PASS SOME CHEAPER PRODUCTS OFF ON THEIR VEHICLES BUT THAT ONLY BOUGHT THEM SOME TIME. WORD OF MOUTH IS THEIR WORST ENEMY RIGHT NOW. *TR
Structure
Filed Aug 18, 2014FL
AS I'M DRIVING THE DASHBOARD STARTS TO MELT AND IT'S VERY STICKY,PAID GOOD MONEY FOR THIS CAR AND THERE'S NO RECALL OR WARRANTEE FOR THIS DEFECT. *TR
Structure
Filed Jul 30, 201440,000 milesFL
MY LEXUS DASHBOARD IS MELTING AWAY. THE DASH HAS ALREADY BEEN REPLACED ONCE BY THE DEALER BUT IT IS AGAIN MELTING AWAY. *TR
Wheels
Filed May 19, 201460,000 milesTX
I WOULD LIKE TO REPORT A PROBLEM WITH MY LEXUS IS300 MODELS 2002. THERE IS SOME TYPE OF DEFECT IN THE FRAME OR FRONT ARM BUSHINGS THAT CAUSE EXCESSIVE WEAR ON THE FRONT INNER TIRES. DESPITE THE CAR BEING REGULARLY ALIGNED, UNEVEN AND EXCESSIVE TIRE WEAR CONTINUES TO OCCUR ON THE INNER PORTION OF THE TIRES. TIRES WILL SOMETIMES LAST LESS THAN 5,000 MILES AND HAVE WORN DOWN TO THE STEEL IN THE INNER SIDES OF THE FRONT TIRES! THIS IS A COMMON OCCURRENCE AND COMPLAINT AMONG IS 300 OWNERS. AS FAR AS I KNOW, THERE HAS BEEN NO FIX FROM LEXUS AND WILL LEAD TO POTENTIAL BLOWOUTS ON THE FREEWAY DUE TO TIRE FAILURES. THIS CONDITION IS UNACCEPTABLE. THEREFORE I AM REQUESTING AN INVESTIGATION AND RECALL TO FIX THE PROBLEM BEFORE A FATALITY OCCURS DUE TO THE RESULTING TIRE FAILURE BECAUSE OF THE FRONT SUSPENSION DEFECT. *JS
Unknown or Other
Filed May 1, 2014FL
SHORTLY AFTER I PURCHASED MY NEW CAR (LEXUS IS300 2002), THE DASHBOARD, COVER TO AIR BAG (ON DASH) AND CONSOLE BEGAN TO MELT/SOFTEN AND BECOME STICKY. WHEN I FIRST REPORTED TO LEXUS, THEY DID NOT DO ANYTHING. AFTER A WHILE, I CONTINUED TO COMPLAIN AND THEY REPLACED THE COVER PANEL ON DASH TO THE AIR BAG BUT NOT THE ENTIRE DASHBOARD/CONSOLE. IN ALL THE YEARS OF SERVICE AT LEXUS OF PALM BEACH, THEY NEVER OFFERED TO REPAIR, EVEN THOUGH THIS DID NOT SEEM RIGHT. AFTER HEARING RECENT STORY ON WPTV NEWS (CONSUMER WATCHDOG, [XXX] ), I HAVE NOW LEARNED THAT I AM NOT ALONE AND THERE ARE COUNTLESS STORIES SIMILAR TO MINE. HTTP://WWW.WPTV.COM/MONEY/CONSUMER/STICKY-SHINY-SAFETY-ISSUE-DRIVERS-COMPLAIN-OF-SUN-GLARE-FROM-MELTING-DASHBOARDS BECAUSE MY CAR IS NOT UNDER WARRANTY ANYMORE, LEXUS IS STILL DISMISSIVE ---- BUT I DO HAVE RECORD OF THIS ISSUE FOR YEARS (INCLUDING WHEN THEY REPLACED THE AIR BAG DASH COVER, UNDER WARRANTY, SEVERAL YEARS AGO). I JUST RECEIVED EMAIL RESPONSE TODAY FROM LEXUS OF PALM BEACH, PARTS MANAGER, [XXX] AS FOLLOWS: "THANK YOU FOR YOUR EMAIL INQUIRY. I UNDERSTAND YOUR CONCERN AND AS OF RIGHT NOW LEXUS HASN'T COME OUT WITH ANYTHING FOR YOUR MATTER. IF ANYTHING DOES ARISE, SEEING YOU PURCHASED YOUR VEHICLE NEW, ALL YOUR INFORMATION IS IN THE DATA BASE AND YOU WILL BE CONTACTED FIRST. I WISH I HAD AN ANSWER FOR YOU RIGHT NOW BUT WE HAVEN'T HEARD ANYTHING YET." GIVEN THAT I HAD REPORTED THIS ISSUE WHILE CAR WAS PREVIOUSLY UNDER WARRANTY (AND THAT LEXUS HAD ACKNOWLEDGED
Engine and Engine Cooling
Filed Apr 29, 2007MD
VEHICLE STALLS, BUCKS AND SWAYS ONTO OTHER DRIVERS NOT AN ALIGNMENT PROBLEM WHEN BRAKING THE VEHICLE SWAYS LEFT OR RIGHT. IT IS MISSING A SPARE TIRE AND JACK, I ASKED ON 3 DIFFERENT OCCASIONS FOR THIS SAFETY EQUIPMENT AND WAS DENIED. ALSO, MISSING WEATHER STRIPS ON ALL 4 DOORS THE WIND ENTERS THE CAR AND ONE DAY IT IS GOING TO SWING IT DIRECTLY OFF THE ROAD . *TR
Air BagsCrash1 injured
Filed Mar 8, 2007CA
CAR WAS T-BONED-UNABLE TO OPEN DOORS-PASSENGER HIT HEAD ON WINDOW- SIDE AIRBAGS DID NOT OPEN. *JB
Tires
Filed Aug 30, 2006IN
I HAVE HAD THREE SETS OF COOPER ZEON 2XS 215/45ZR17. THERE HAVE BEEN PROBLEMS WITH ALL THREE SETS. I WAS TRAVELING LONG DISTANCE WHEN MY REAR DRIVERS SIDE TIRE CAME APART AND ROLLED AWAY WHILE I WAS ON THE ON RAMP FOR I24 WHICH IS A VERY BUSY MAJOR HIGHWAY. I WAS PROBABLY GOING ABOUT 35 MPH AT THE TIME THIS OCCURRED. THERE WAS APPROXIMATELY $1250 WORTH OF DAMAGE TO MY CAR NOT INCLUDING REPLACING MY TIRE WHICH I WILL NEVER BUY THESE TYPE OF TIRES EVER AGAIN. ALSO, THIS DELAYED MY TRIP TO VISIT MY GRANDMOTHER WHO WAS DYING IN THE HOSPITAL AT THE TIME. I CONTACTED THE LOCAL TIRE COMPANY WHERE I HAD PURCHASED THIS MOST RECENT SET OF COOPER ZEON 2XS TIRES AND WAS TOLD THEY COULD NOT HELP ME DUE TO THE FACT THERE WAS DAMAGE TO MY VEHICLE. THEY REFERRED ME TO COOPER TIRES 800 # WHERE THE LADY STATED THE COMPANY THAT HANDLED CLAIMS FOR THEM WOULD BE CONTACTING ME TO OBTAIN MY TIRE AND INFORMATION REGARDING THE ACCIDENT. THIS COMPANY, CRAWFORD CLAIMS, CONTACTED ME ABOUT A WEEK OR SO LATER TO INFORM ME OF THE PROCESS. THEY SENT A PACKET OF INFORMATION INCLUDING A UPS LABEL TO MAIL THE TIRE TO COOPER TIRES LABORATORY FOR ANALYSIS AND A FORM FOR ME TO COMPLETE ALONG WITH OBTAINING QUOTES FOR THE DAMAGES TO MY VEHICLE AND PHOTOS. AFTER ALL THIS OF COURSE MY CLAIM WAS DENIED STATING THERE WAS A CUT IN TIRE WHICH CAUSED IT TO LOSE AIR PRESSURE AND COME APART. I AM NOT SURE HOW THIS COULD BE DETERMINED SINCE THEIR WAS VIRTUALLY NOTHING LEFT OF THE TIRE EXCEPT FOR THE BAND THAT FITS AROUND MY
12 of 12 complaints, reproduced as filed.