Owners filed 9 complaints about this vehicle with federal regulators, most often about the tires. It has been recalled 5 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Tires
6
0
0
0
Wheels
1
0
0
0
Equipment › Recreational Vehicle/Trailer
1
0
0
0
Electrical System
1
0
0
0
5 safety recalls
Part 573 reports
Equipment17V755000
Filed Nov 22, 20171,205,997 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy. Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Electrical System15V561000
Filed Sep 4, 20153,585 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain model year 2008-2009 Big Sky, Challenger, Everest, Fuzion, Montana, and Raptor travel trailers and fifth wheels equipped with an IOTA ITS-50R transfer switch. These transfer switches, used in vehicles wired to be powered by a generator, may fail when exposed to elevated electrical loads and used in higher ambient temperatures.
Risk. As the transfer switch fails, it may overheat, increasing the risk of a fire.
Remedy. Keystone will notify owners, and dealers will replace the IOTA ITS-50R transfer switch with a different brand transfer switch, free of charge. The recall began on October 8, 2015. Owners may contact Keystone customer service by calling 1-866-425-4369. Keystone's number for this recall is 15-234.
Electrical System11V577000
Filed Dec 8, 20116,101 vehiclesKeystone Rv Company
Defect. KEYSTONE HAS REVISED THEIR REMEDY PROCESS AND IS AGAIN RECALLING CERTAIN 2009-2011 VEHICLES WITH THE GENERATOR READY OPTION, OR WITH STANDARD GENERATOR. SEE THE LIST ABOVE FOR THE AFFECTED MODELS. SOME IOTA ITS-50R TRANSFER SWITCHES ARE EXPERIENCING FAILURES WHEN EXPOSED TO HIGH ELECTRICAL LOADS. THE FAILURE IS CAUSING CONNECTIONS AND WIRING IN THE TRANSFER SWITCH TO DEGRADE AND OVER HEAT.
Risk. CONTINUED USE OF THE VEHICLE WITHOUT REPLACING THE TRANSFER SWITCH MAY DAMAGE OTHER APPLIANCES, INCREASE THE RISK OF A FIRE, PERSONAL INJURY, AND PROPERTY DAMAGE.
Remedy. KEYSTONE WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE TRANSFER SWITCH, FREE OF CHARGE. THE REMEDY FOR THE PREVIOUS RECALL (10V-594) WAS TO INSPECT AND TIGHTEN THE SWITCH CONNECTIONS. THE SAFETY RECALL BEGAN ON FEBRUARY 24, 2012. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
Electrical System10V594000
Filed Nov 23, 20106,297 vehiclesKeystone Rv Company
Defect. KEYSTONE IS RECALLING CERTAIN FIFTH WHEEL TRAILERS WITH A GENERATOR READY OPTION. IF THE TRANSFER SWITCH IS NOT INSTALLED TO THE PROPER SPECIFICATIONS, THE ELEVATED ELECTRICAL LOADS ASSOCIATED WITH THE RECREATIONAL VEHICLE USE IN HIGHER AMBIENT TEMPERATURES MAY CAUSE OVERHEATING OF THE LUGS AND DEGRADING OF THE ELECTRICAL CONNECTIONS.
Risk. OVERHEATING OF THE CONNECTIONS COULD RESULT IN A FIRE.
Remedy. DEALERS WILL INSPECT AND REPLACE THE TRANSFER SWITCH IF NECESSARY FREE OF CHARGE. THE SAFETY WAS SUPERCEDED BY CAMPAIGN 11V-577. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
Equipment › Recreational Vehicle/Trailer10V587000
Filed Nov 17, 20104,770 vehiclesKeystone Rv Company
Defect. KEYSTONE IS RECALLING CERTAIN RECREATIONAL VEHICLES AND FIFTH WHEEL TRAILERS EQUIPPED WITH 1200-SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL SWITCH DEVICES TO STOP POWER ARE NOT SUFFICIENT.
Risk. THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK MAY NOT SHUT OFF IN SUFFICIENT TIME TO PREVENT A FIRE.
Remedy. KEYSTONE IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL INFORMATION. THE RECALL BEGAN ON DECEMBER 10, 2010. OWNERS MAY CONTACT NORCOLD AT 1-800-767-9101 OR KEYSTONE AT 866-425-4369.
What owners reported
Newest filings
Wheels
Filed Sep 12, 201612,500 milesMO
ON SEPTEMBER 7 2016 I WAS TRAVELING WEST ON I 64 AT APROX. 4:00 PM IN TRAFFIC JUST AFTER MILE 19 I HERD A LOUD BANG AND SAW DEBRIS FLYING OFF OF THE RIGHT SIDE OF MY RV. I PULLED ON TO THE SHOULDER AND DISCOVERED THAT THE ENTIRE TREAD ON MY RIGHT REAR TIRE HAD SEPARATED CAUSING DAMAGE TO THE RIGHT WHEEL WELL AND KNOCKED OFF THE VALVE STEM FROM THE RIGHT FRONT TIRE LEAVING ME WITH 2 FLAT TIRES. I ALWAYS USE A TPMS AND AT THE TIME OF FAILURE THAT TIRE WAS AT 85 PSI AND A TIRE TEMPERATURE OF 109 DEGREES. AFTER GETTING HOME I INSPECTED THE TIRE AND FOUND THE FOLLOWING 2 SPLITS ON THE SIDE WALL ABOUT 4 INCHES APART RUNNING FROM BEAD TO BEAD, AN AREA OF OLD RUST ON THE STEEL BELTS, AND A FARE AMOUNT OF UNBOND OF THE RUBBER FROM THE STEEL BELT ALSO THE STEEL BELT WAS BROKEN IN A STRAIGHT LINE 90 DEGREES TO THE TREAD. MY RV IS STORED INDOORS SO THERE IS NO UV DAMAGE AND WHEN NOT IN USE I KEEP IT OFF OF THE GROUND ON BLOCKS.
Electrical System
Filed Oct 25, 2014SD
IOTA ITS-50R TRANSFER SWITCH FAILURE :CENTER LUGS OVER HEATED AND BEGAN TO MELT, MELTED WIRING AT TERMINAL AND MELTED UNIT COVER. HAD I NOT BEEN HOME, OR ASLEEP, IT WOULD HAVE BURNED THE WHOLE CAMPER DOWN, POSSIBLY RESULTING IN INJURY OR DEATH! *TR
Tires
Filed Sep 11, 201225,985 milesMT
TL* THE CONTACT OWNS A 2009 KEYSTONE MONTANA RECREATIONAL VEHICLE EQUIPPED WITH BF-GOODRICH LOW RANGE E TIRES, SIZE 235-85-R16. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE RIGHT PASSENGER SIDE TIRE BLEW OUT AND 80 MILES LATER THE DRIVER REAR SIDE TIRE BLEW. THE TIRES WERE NOT REPLACED. THE RV SUSTAINED DAMAGED TO THE FRONT END PANEL, INSULATION, AND BRAKE WIRES. THE DOT WAS NOT AVAILABLE. THE TIRES FAILURE MILEAGE WAS 15,000 AND THE RECREATIONAL VEHICLE FAILURE MILEAGE WAS 25,985....UPDATED11/21/12 *BF THE CONSUMER STATED HE EXPERIENCED TREAD LOSS AND BELT SEPARATION. THE RV WAS DAMAGED. UPDATED 11/28/12
Tires
Filed Aug 9, 2012IN
2009 KEYSTONE MONTANA 5TH WHEEL. CONSUMER STATES HE EXPERIENCED FIVE TIRE FAILURES *TGW THE CONSUMER STATED THE PRESSURE WAS GOOD AND THE WEIGHT OF THE CAMPER WAS UNDER GROSS WEIGHT.
Tires
Filed Jul 30, 2012MD
TL* THE CONTACT OWNS A 2009 KEYSTONE MONTANA RV EQUIPPED WITH GOODYEAR MARATHON TIRES, SIZE: ST 235 80 16. THE CONTACT WAS TRAVELING 62 MPH WHEN THE DRIVER'S SIDE REAR TIRE STARTED TO LOOSE TREAD. ON ANOTHER OCCASION THE REAR PASSENGER SIDE TIRE LOST TREAD. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THE MANUFACTURER WAS CONTACTED. THE TIRES WERE REPLACED. THE DOT NUMBER AND VIN WERE UNAVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE UNKNOWN.
Tires
Filed Jun 7, 20125,000 milesFL
TL* THE CONTACT OWNS A 2009 KEYSTONE MONTANA EQUIPPED WITH GOODYEAR MARATHON TIRES, SIZE 235/80/R16, DOT# OHUN1LHR190. THE CONTACT WAS DRIVING 65 MPH WHEN THE REAR PASSENGER TIRE EXPLODED. THE FAILURE CAUSED DAMAGE TO THE REAR FENDER WELL. THE CONTACT STOPPED AT A TIRE SHOP AND INSTALLED A NEW TIRE. THE FOLLOWING DAY, AFTER DRIVING 65 MPH AND ABOUT 200 MILES, THE REAR DRIVER'S TIRE EXPLODED. THE TIRE AGAIN DAMAGED THE REAR FENDER WELL. THE CONTACT TOOK THE TIRE TO A GOODYEAR DEALER AND PURCHASED A NEW TIRE. THE DEALER PREPARED A CLAIM FORM FOR THE CONTACT AND MAILED IT IN TO THE GOODYEAR MANUFACTURER. THE MANUFACTURER STATED THAT THEY WOULD REIMBURSE THE CONTACT AND THE INSURANCE COMPANY FOR ANY DAMAGES. THE FAILURE MILEAGE OF THE VEHICLE WAS 5,000 AND THE FAILURE MILEAGE OF THE TIRES WAS 5,000.
Tires
Filed May 18, 2012FL
CONSUMER WRITES IN REGARDS TO PROBLEM WITH VEHICLE TIRES *TGW THE CONSUMER STATED HE EXPERIENCED TWO TIRE BLOWOUTS, WHICH RESULTED IN DAMAGE TO THE RV. THE CONSUMER STATED THE TIRES WERE MADE IN CHINA WITH 2 PLY SIDEWALLS AND 6 PLY TREAD AREA. THE CONSUMER STATED THE TIRES DIDN'T HAVE ENOUGH CARRYING WEIGHT FOR THE RV. *JB
Tires
Filed Dec 8, 2011FL
2009 KEYSTONE MONTANA 3400 RL FIFTH WHEEL. CONSUMER STATES TIRE BLEW WHILE DRIVING *TGW THE CONSUMER STATED THE RIGHT FRONT TIRE HAD DONE OVER A $1,000 IN DAMAGE TO THE RV, BY THE TIME HE WAS ABLE TO STOP. ON OCTOBER 27, 2001 THE LEFT FRONT TIRE BLEW OUT. THE CONSUMER WAS ABLE TO STOP THE RV AND SUFFERED LESS DAMAGE THAN BEFORE. THE CONSUMER STATED THE TIRES WERE MADE IN CHINA WITH INSUFFICIENT PLYS IN THE SIDEWALL. *JB
Equipment › Recreational Vehicle/Trailer
Filed Sep 10, 2011MT
OURSELVES AND OUR NEIGHBOR BEGAN SMELLING PROPANE FOR ABOUT A WEEK OUTSIDE OF THE RV. RV SERVICE TECH INSPECTED IT AND WE WERE TOLD THAT IT IS A KNOWN PROBLEM WITH THE FITTINGS AND REGULATOR BETWEEN THE TWO PROPANE TANKS. RV SERVICE TECH SAID HE HAS REPLACED MANY SUCH FITTINGS AND HAD NOTIFIED KEYSTONE WHOM GAVE HIM NO RESPONSE. HE ALSO ASKED HIS SUPERVISOR TO FILE A COMPLAINT BUT WAS UNSURE IF HAS EVER BEEN REPORTED. OUR 7 GALLON PROPANE TANK LEAKED ENTIRELY EMPTY IN LESS THAN TWO WEEKS, WE WERE SWITCHED TO OUR OTHER PROPANE TANK WHILE THE OTHER WAS LEAKING. WE ARE SHOCKED AND SURPRISED WITH THAT MUCH PROPANE LEAKING THAT WE DID NOT HAVE AND EXPLOSION. IT COST US $80.00 TO BE REPAIRED TO A SAFE CONDITION. *TR
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 22, 2017. Source: NHTSA Office of Defects Investigation.