Owners filed 6 complaints about this vehicle with federal regulators, most often about the equipment › recreational vehicle/trailer. It has been recalled 3 times.
Filed Nov 22, 20171,205,997 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy. Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Equipment10V521000
Filed Oct 27, 20105,633 vehiclesKeystone Rv Company
Defect. KEYSTONE IS RECALLING CERTAIN RECREATIONAL VEHICLES EQUIPPED WITH DIMPLEX ELECTRAFLAME, SYMPHONY, OR OPTIFLAME BRANDED ELECTRIC FIREPLACES, STOVES, AND FIREPLACE INSERTS. THE PLUG IN REMOTE CONTROL RECEIVER FOR THE FIREPLACE CAN OVERHEAT.
Risk. AN OVERHEATED RECEIVER COULD CAUSE A FIRE.
Remedy. KEYSTONE IS WORKING WITH DIMPLEX AND DIMPLEX WILL PROVIDE OWNERS A FREE REPLACEMENT PLUG-IN REMOTE CONTROL KIT. THE SAFETY RECALL BEGAN ON JANUARY 28, 2011. OWNERS MAY CONTACT DIMPLEX NORTH AMERICA CUSTOMER SERVICE AT 1-888-346-7539.
Equipment › Recreational Vehicle/Trailer08V325000
Filed Jul 17, 2008161,250 vehiclesKeystone Rv Company
Defect. KEYSTONE IS RECALLING 161,250 MY 2004-2007 FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Risk. IF THIS SOLUTION IS EXPOSED TO AN IGNITION SOURCE UNDER CERTAIN SPECIFIC CIRCUMSTANCES, IT CAN RESULT IN A VEHICLE FIRE.
Remedy. KEYSTONE IS WORKING WITH DOMETIC TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E032). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST THE OWNER IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR KEYSTONE AT 1-866-425-4369.
What owners reported
Newest filings
Tires
Filed Jul 30, 2015AL
TIRE TREADS STARTED SEPARATING AND BUBBLED UP INSIDE OF TIRE. SAW TREAD SEPARATION BEFORE ANY ACCIDENT OCCURRED AND REPLACED DEFECTIVE TIRE. WAS TOLD THE TIRE WOULD NOT HAVE LASTED ANOTHER 200 MILES.
THIS REPORT WAS TAKEN OVER THE PHONE BY BOWMAN AT ODI AND RECORDED AS A VOQ. AT AN RV PARK IN AMADO, NM, THIS OWNER OF THIS MY 2005 MONTANA WAS APPROACHED BY THE OWNER OF A 2007 MY KEYSTONE MONTANA WHO HAD PREVIOUSLY EXPERIENCED THE SEPARATION (DROP TO PAVEMENT) OF THE VEHICLE STABILIZER JACK CENTER BAR WHILE THE VEHICLE HAD BEEN TRAVELING AT HIGHWAY SPEED. THIS PRIOR INCIDENT IS DESCRIBED IN VOQ 10437722. THE NEWLY-INFORMED OWNER OF THE 2005 MONTANA (REPRESENTED BY THIS VOQ) CHECKED HIS STABILIZER JACK AND DETERMINED THAT THE SCREWS INTENDED TO SECURE THE JACK CROSS MEMBER WERE NOT IN PLACE AND THE CROSS MEMBER HAD DISPLACED ITSELF LATERALLY FROM ITS INTENDED POSITION (BUT NOT TO POINT OF SEPARATION). UPDATED 03/06/12 *BF.....UPDATED 03/21/12 *BF UPDATED 03/23/12
Equipment › Recreational Vehicle/Trailer
Filed Feb 20, 2009MO
2005 MONTANA 5TH WHEEL TRAILER WITH DOMETIC REFRIGERATOR. *NJ THE CONSUMER STATED AFTER THE RECALL WAS PERFORMED, THE REFRIGERATOR STOPPED WORKING, DUE TO A FATIGUE CRACK IN THE BOILER TUBE WHICH CAUSED AMMONIA TO LEAK. *JB
Equipment
Filed Sep 30, 2008IN
TL*THE CONTACT OWNS A 2005 KEYSTONE MONTANA FIFTH WHEEL. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2862. THE CONTACT STATED THAT AMMONIA SPRAYED FROM THE BACK OF THE REFRIGERATOR. A TECHNICIAN DISCOVERED A CRACK IN THE BACK OF THE UNIT. THE CONTACT RECEIVED A RECALL LETTER REGARDING THIS SAME ISSUE. THE NHTSA CAMPAIGN ID NUMBER AND PART NUMBER WERE UNKNOWN. UPDATED 11/6/08 *CN
Structure › Frame and Members › Underbody Shields
Filed Apr 24, 20079,000 milesCA
TL* THE CONTACT OWNS A 2005 KEYSTONE MONTANA. THE TRAILER WAS RAISED FOUR INCHES FROM THE TRUCK BED WHEN NORMALLY IT WAS RAISED EIGHT INCHES. THE FAILURE WAS DUE TO THE FRAME WORK BEING CRACKED. THE CAMPER WAS REPAIRED. HOWEVER, IT FAILED AGAIN, AND WAS CURRENTLY BEING REPAIRED. THE CONTACT HAS PICTURES AND REPAIR INVOICES. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.*AK THE CONSUMER WANTED TO KNOW IF HIS INFORMATION WAS RECEIVED. UPDATED 06/19/07. *JB THE CONSUMER STATED THAT THERE IS ALSO KING PIN FRAME FAILURE ON THE RV. THE CONSUMER PROVIDED VARIOUS EMAILS PERTAINING TO THE CONTACT WITH THE DEALER FOR REPAIRS AND OF VARIOUS CONSUMERS WITH THE SAME PROBLEM. THE CONSUMER WANTS TO REIMBURSED FOR REPAIRS THAT WERE NOT COVERED UNDER THE WARRANTY HOWEVER THE DEALER STATED THAT NO REFUND WILL BE ISSUED;THE WARRANTY DOES NOT COVER THE REPAIRS DUE TO THE FACT THE RV FRAME WAS ALTERED WHICH VOIDS THE WARRANTY. UPDATED 06/08/07 *TR THE CONSUMER STATED THAT A FRIEND NOTICED THAT THE PIN BOX WAS NOT LEVEL AND THAT THE LEFT SIDE WAS HIGHER THAN THE RIGHT SIDE. THE CONSUMER PROVIDED PICTURES OF THE DEFECT AND SOME OF THE COMPLAINTS FROM MONTANA OWNERS CLUB DISCUSSION FORUM. UPDATED 07/06/07 *TR
Trailer Hitches
Filed Apr 5, 2007CA
TL*THE CONTACT OWNS A 2005 KEYSTONE MONTANA 3295RK 5TH WHEEL. THE WELDING MECHANIC STATED THAT OVER TIME THE SOLID TUBING THAT HAS AIR SPACE IN THE MIDDLE WORE OUT AND CAUSED CRACKS IN THE KING PIN BOX. THE MECHANIC OBSERVED ADDITIONAL STRESS FRACTURES, AND THE VEHICLE WAS CURRENTLY WAITING TO BE REPAIRED. THE KING PIN BOX WAS ATTACHED TO THE HITCH AND WAS CONNECTED TO THE VEHICLE. THE MECHANIC STATED THAT THE BEAM SHOULD BE 6 INCHES , BUT BECAUSE OF THE STRESS FRACTURES THE BEAM WAS 4 INCHES. THE CONTACT NOTIFIED KEYSTONE, AND WAS ADVISED THAT THE WARRANTY DID NOT COVER THE REPAIR COSTS. THE CONTACT STATED THAT THE TRAILER HAS NO MILEAGE, FUEL, ENGINE, OR CYLINDERS.*AK
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 22, 2017. Source: NHTSA Office of Defects Investigation.