1998 Ford Taurus

Fatalities reported

Owners filed 545 complaints about this vehicle with federal regulators, most often about the vehicle speed control. It has been recalled 4 times.

When it fails
020k40k60k90k120k200k
87,000 milesMedian miles at failure

141 complaints record an odometer reading. Failures cluster around 60,00075,000 miles.

What fails
ComponentReportsCrashesFiresInjuries
Vehicle Speed Control75
804
Power Train › Automatic Transmission39
000
Suspension › Front › Springs › Coil Springs31
000
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip26
6011
Air Bags › Frontal25
22014
Engine and Engine Cooling › Engine › Gasoline16
129
Engine and Engine Cooling › Engine15
110
Suspension › Front13
000
Vehicle Speed Control › Accelerator Pedal12
100
Interior Lighting11
010

4 safety recalls

Part 573 reports
Exterior Lighting09E012000
Filed Apr 7, 200916,270 vehiclesSabersport

Defect. SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.

Risk. DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.

Remedy. SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.

Exterior Lighting06E026000
Filed Mar 23, 200661,944 vehiclesPro-A Motors, Inc.

Defect. CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.

Risk. WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.

Remedy. PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.

Seat Belts › Front › Anchorage98V198000
Filed Aug 25, 19987,000 vehiclesFord Motor Company

Defect. VEHICLE DESCRIPTION: PASSENGER VEHICLES EQUIPPED WITH MANUAL SEAT TRACKS. THE FRONT SEAT BELT BUCKLE ATTACHING STUD MAY HAVE BEEN IMPROPERLY HEAT TREATED. THIS HEAT TREATMENT MAY HAVE RESULTED IN CRACKS DEVELOPING IN THE STUD.

Risk. IF THE STUD IS CRACKED, IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.

Remedy. DEALERS WILL REPLACE THE SEAT BELT BUCKLE MOUNTING BRACKET AND STUD ASSEMBLY.

Exterior Lighting › Headlights98V028000
Filed Feb 10, 1998571,800 vehiclesFord Motor Company

Defect. VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE TEXT AND/OR GRAPHICS FOR THE VEHICLE HEADLAMP AIMING INSTRUCTIONS PROVIDED IN THE OWNER GUIDES ARE NOT SUFFICIENTLY CLEAR. THIS DOES NOT MEET THE REQUIREMENTS OF FMVSS NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."

Risk. IF THE HEADLAMP ASSEMBLIES ARE REPLACED, CUSTOMERS MAY BE CONFUSED BY THE AIMING INSTRUCTIONS PROVIDED IN THE OWNER GUIDES CAUSING THE HEADLAMPS TO BE IMPROPERLY AIMED.

Remedy. OWNER GUIDES CONTAINING REVISED AIMING INSTRUCTIONS WILL BE MAILED TO OWNERS OF THESE VEHICLES.

What owners reported

Newest filings
Steering
Filed Aug 20, 2022IN

This car only has 73k milrs on it i am the 3rd owner. The power steering and the rack and pinion failed on this car. I was driving west on Columbus Drive in East Chicago three weeks ago when my steering became so stiff it was very difficult for me to make a turn and i could have easily hit another vehicle ir been hit by another vehicle. In researching this issue and talking to a Ford mechanic the rack and pinion is a common problem in the Ford Taurus from 1996 to 2000. There should have been a nationwide recall and there was not. A mechanic that worked at Ford at the time told me 30000 vehicles were recalled but all the vehicles should have been recalled. The problem was so big they designed a special tool to deal with it. They just waited for people to ca them and they dealt with it at that time as most of the cars were still under warranty at Ford. My problem is the original owner was a denior citizen who drove the car very little. She turned it over to the 2nd owner in 2016 with 66k miles on it. Had she driven the car the average for the industry this would have been covered unfer warranty. If you research this issue online you will discover Ford knew about it and its common to this car for the years stated above. The power steering pymp went out in July. We fixed that..the rack and pinion went out soon after. The pump had alteady been changed in that car before i got it, which leads me to believe the problem has been the rack and pinion for awhile. I have enclosed receits

Seat Belts
Filed Mar 30, 2018139,000 milesNJ

TL* THE CONTACT OWNS A 1998 FORD TAURUS. THE CONTACT STATED THAT ALL FOUR SEAT BELTS IN THE VEHICLE MALFUNCTIONED AND FAILED TO RETRACT, WHICH LEFT THE OCCUPANTS UNSECURED. THE VEHICLE WAS TAKEN TO BAYSHORE FORD OF PENNSYVILLE (200 S. BROADWAY ST, PENNSYVILLE, NJ). THE CONTACT WAS INFORMED THAT THE MANUFACTURER NO LONGER PRODUCED PARTS FOR THE VEHICLE AND IT COULD NOT BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 139,000.

Air Bags
Filed Jan 15, 2015148,230 milesTX

TL* THE CONTACT OWNS A 1998 FORD TAURUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE HORN BECAME INOPERABLE AND THE SERVICE ENGINE WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 148,230.

Engine
Filed Nov 24, 2014138,000 milesMI

TL* THE CONTACT OWNS A 1998 FORD TAURUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE BRAKES FAILED COMPLETELY AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE FAILURE HAD RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE VEHICLE NEEDED A REAR PROPORTIONING VALVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 138,000. THE VIN WAS NOT AVAILABLE.

Engine
Filed Oct 17, 2014175,500 milesCO

THIS IS THE SCARIEST THING I HAVE EVER SEEN WHILE DRIVING MY TEENAGE SON'S VEHICLE. HIS VEHICLE WOULD NOT DECREASE IN SPEED. WHILE TAKING OFF FROM A STOP, WITHOUT TOUCHING THE PEDAL, THE VEHICLE ACCELERATED ON ITS OWN. I HAVE NEVER SEEN A VEHICLE ACCELERATE WITHOUT HITTING THE GAS PEDAL. THIS IS A SERIOUS SAFETY CONCERN ESPECIALLY SINCE ITS A TEENAGERS VEHICLE. I SEE THAT NEWER TAURUSES HAD A RECALL FOR THE EXACT SAME ISSUE. MANY WERE REPORTING THE VEHICLE ACCELERATING ON ITS OWN, THIS IS EXACTLY WHAT MY SON'S DID TONIGHT. ALSO, WHEN I PLACED HIS VEHICLE IN PARK, THE VEHICLE REVVED UP TO 4000 RPM'S LIKE SOMEONE WAS HITTING THE GAS. I HAD TO SHUT THE CAR OFF BEFORE IT BLEW THE ENGINE. IT WAS NERVE RACKING. THIS IS LIKELY TO CAUSE A SERIOUS INJURY OF DEATH TO MY CHILD. *TR

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Sep 24, 2014177,000 milesTX

TL* THE CONTACT OWNS A 1998 FORD TAURUS. THE CONTACT STATED THAT THE HEATER WAS NOT WORKING IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 177,000. UPDATED 10/30/14*CN

Power Train
Filed Sep 15, 2014170,000 milesTX

TL* THE CONTACT OWNS 1998 FORD TAURUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE MADE A JERKING MOTION AND FAILED TO ACCELERATE PROPERLY. THE FAILURE RECURRED MULTIPLE TIMES AND AT VARIOUS SPEEDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

Power Train
Filed Jun 30, 2014260,000 milesCT

TL* THE CONTACT OWNS A 1998 FORD TAURUS. THE CONTACT STATED THAT THE VEHICLE STARTED TO ROLL AWAY. AS A RESULT, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL QUICKLY AND SHIFT INTO PARK. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 260,000.

Structure › Body
Filed Sep 3, 201366,000 milesAZ

TL* THE CONTACT OWNS A 1998 FORD TAURUS. THE CONTACT STATED THAT HE NOTICED THE VINYL ON THE DASHBOARD WAS DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

Service Brakes
Filed Feb 21, 2013140,920 milesTX

WHILE APPLYING THE BRAKE TO STOP AT A LIGHT ON A HIGHWAY ACCESS ROAD, THE VEHICLE HAD TROUBLE STOPPING. IT STARTED VIOLENTLY JERKING AND VIBRATING AND THE BRAKES WERE ALL THE WAY TO THE FLOOR. THE RPM'S READ IN THE 4'S. I PULLED OVER AND IN A PARKING LOT, THE VEHICLE RAPIDLY REACHED 45 MPH WITHOUT STEPPING ON THE GAS PEDAL. I WAS RELUCTANT TO HAVE IT REACH A GREATER SPEED SO I STOPPED THE VEHICLE. IT ONCE AGAIN DID NOT WANT TO RESPOND PROPERLY TO THE BRAKES. I CALLED FORD AND EPLAINED THE SUDDEN ACCELERATION AND THE VEHICLE DIFFICULTY IN STOPPING, THERE ARE NO RECALLS. I RESEARCHED ONLINE, AND IT APPEARS THAT THERE IS A FAULTY CRUISE CONTROL CABLE THAT STICKS TO THE THROTTLE AND LEAVES IT OPEN. I ONCE AGAIN CONTACTED FORD FOR AN ESTIMATE TO REPLACE THE CRUISE CONTROL CABLE. THE SERVICE ADVISOR STATED THAT THERE WAS NO SUCH THING AS A CRUISE CONTROL CABLE. I CALLED THE PARTS DEPARTMENT AND THEY SAID THAT PART IS AFTERMARKET AND IS NO LONGER AVAILABLE. THIS IS A VERY DANGEROUS SITUATION. I WAS READING THE AOL VEHICLE COMPLAINTS ON THIS AND ACCIDENTS HAVE OCCURED AND PEOPLE HAVE BEEN INJURED. I DON'T KNOW WHY FORD DOES NOT RECOGNIZE THIS SERIOUS SAFET ISSUE IN A TIMELY MANNER. *TR

Vehicle Speed Control
Filed Jan 4, 2013120,000 milesKY

TL* THE CONTACT OWNS A 1998 FORD TAURUS. THE CONTACT STATED THAT WHEN SHIFTING FROM REVERSE TO PARK OR FROM DRIVE TO PARK, THE VEHICLE WOULD RAPIDLY ACCELERATE. THE ENGINE RPMS INCREASED EXCESSIVELY AND THE CONTACT SHIFTED INTO PARK AS HE TURNED THE ENGINE OFF IN ORDER TO STOP THE FAILURE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO A MECHANIC OR TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 120,000.

Service Brakes
Filed Sep 14, 2012102,000 milesMI

APPLIED BRAKES WHILE STOPPED IN PARKING LOT,PEDAL WENT TO FLOOR,ALL BRAKE FLUID NOW UNDER CAR. UNABLE TO LIFT CAR,NO METAL EXISTED FROM FLOORPAN TO ROCKER PANEL BOTTOM. BRAKE LINES HAD BEEN AFFIXED TO THIS METAL,AND NOW HAD LOST SUPPORT/MOUNTING PLACE AND VIBRATED AND FELL APART. THE OUTSIDE OF THE CAR LOOKED ALMOST NEW,BUT THE PLASTIC TRIM ON THE LOWER SILL HID THE PROBLEM OUTSIDE. NOW,THE DOOR SILL(BOTH SIDES)ARE GETTING SO BAD,WE ARE AFRAID TO STEP ON THEM,OR GO OVER A BAD BUMP OR RAILROAD TRACK. I DON'T UNDERSTAND THIS,AS THIS METAL ROTTED FROM THE INSIDE-OUT,AS THOUGH IT NEVER WENT THRU A RUST PREVENTION BATH PROCESS. MY FRIENDS ARE CURRENT FORD PEOPLE OR,LIKE MYSELF,ARE RETIRED FORD PEOPLE,THEY SAID TAURUS VEH. CANT HAVE THIS EXTREME PROBLEM,BUT I DO. THANKS FOR ASKING. *TR

Engine and Engine CoolingFire
Filed Aug 24, 201270,000 milesMD

AFTER DRIVING ABOUT A MILE, THE AIR CONDITIONING STOPPED AND BLACK SMOKE CAME OUT OF THE HOOD. STOPPED THE CAR AND THOUGHT OF OPENING THE HOOD BUT SAW FLAMES. THREE ADULTS AND TWO CHILDREN (5 AND 2 YRS OLD) GOT OUT OF THE CAR. CALLED POLICE AND FIRE SERVICE. BY THE TIME THEY ARRIVE, THE CAR WAS IN FLAMES. THE ENGINE AND FRONT ROW SEATS WERE TOTALLY BURNT. THE CAR WAS A TOTAL LOSS. THERE WAS NO WAY TO DETERMINE THE REASON FOR THE (MYSTERIOUS) FIRE. THIS HAPPENED IN MIAMI, FLORIDA. *TR

Seat Belts
Filed Jul 19, 2012140,655 milesNJ

THE CAR HAS A RECALL ON LIGHTS SEAT BUCKLE AND STUD. *TR

Steering
Filed Jul 9, 2012210,245 milesID

WHEN I WAS TURNING A CORNER MY CAR STARTED TO SHIMMY LIKE IT HAD A FLAT TIRE I GOT OUT TO CHECK ONLY TO FIND THERE ISNT A FLAT TIRE AND THAT MY RACK AND PINION IS GONE BAD ON THE PASSENGER SIDE OF MY CAR I JUST REPLACED THE SAME PART ON THE OTHER SIDE A YEAR AGO EVERYTIME THE ALIGNMENT GOES OUT THE RACK AND PINION GOES BAD! *TR

Vehicle Speed Control › Cables
Filed May 31, 201290,000 milesMN

TL* THE CONTACT OWNS A 1998 FORD TAURUS. THE CONTACT WAS DRIVING 10 MPH WHEN THE THROTTLE BECAME STUCK, CAUSING THE VEHICLE TO ABNORMALLY ACCELERATE WITHOUT WARNING. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY SHIFTING INTO NEUTRAL AND APPLYING THE BRAKES. THE CONTACT TOOK THE VEHICLE TO A DEALER TO HAVE THE CRUISE AND THROTTLE CABLE REPLACED BUT THE DEALER DID NOT HAVE THE NECESSARY PARTS. THE DEALER LUBRICATED THE COMPONENTS BUT THAT DID NOT REMEDY THE ISSUE. THE CONTACT ALSO REPLACED THE CRUISE CONTROL MODULE BUT TO NO AVAIL. THE CONTACT HAD EXPERIENCED THE FAILURE NUMEROUS TIMES. THE FAILURE MILEAGE WAS 90,000. UPDATED 07/25/12*LJ THE CONSUMER STATED THE VEHICLE WOULD ACCELERATE ON ITS OWN. EACH TIME, THE ACCELERATOR PEDAL WOULD GO DOWN ON ITS OWN, AND THE CONSUMER HAD NO WAY OF CONTROLLING THE VEHICLE. AS THE CONSUMER STEPPED ON THE BRAKE PEDAL, THE VEHICLE CONTINUED TO GO FASTER. THE DEALER FIXED THE PROBLEM. HOWEVER, IT RETURNED MONTHS LATER. THE DEALER INFORMED THE CONSUMER, PARTS WERE NO LONGER BEING MADE. THEY SPRAYED THE CABLES, BUT THE SUDDEN ACCELERATION RETURNED WEEKS LATER. UPDATED 07/25/12

Vehicle Speed ControlCrash1 injured
Filed Apr 12, 2012110,000 milesMO

VEHICLE HAS HAD TWO INCIDENTS THAT MAY BE RELATED TO FAULTY ACCELERATION. PERHAPS YOU NEED TO INVESTIGATE OLDER FORD TAURUS FOR PROBLEMS CURRENTLY UNDER REVIEW ON 2006, ETC. DATES AND MILEAGE ARE APPROX. I DO NOT HAVE REPORTS AVAILABLE. VEHICLE HAD SPEED CONTROL. WHILE ATTEMPTING TO PARK THE ACCELERATOR SUDDENLY REVVED UP WHEN I HIT THE BRAKES. HAPPENED SO SUDDENLY THE CAR WENT OUT OF CONTROL BOUNCED OVER PARKING LOT BUMP AND HIT OTHER VEHICLES CAUSING DAMAGES TO THOSE AS WELL AS MY VEHICLE AND INJURY TO ME AS WELL AS COST ME A TICKET. THAT WAS IN 2006 AS I RECALL. IN JANUARY, 2009 OR DECEMBER, 2008 THE ACCELERATOR SUDDENLY REVVED UP AGAIN WHEN I WAS PULLING INTO TRAFFIC FROM A PARKING LOT ON TO THE HIGHWAY. I SHUT OFF THE ENGINE AND VOLUNTEERS HELPED PUSH THE VEHICLE OFF THE ROAD. I HAD IT TOWED AND HAVE HAD IT STORED IN MY DRIVEWAY SINCE. NO ONE HAS EVER SCANNED, ETC. TO DETERMINE WHAT WAS WRONG. IS IT SAFE TO EVEN SELL TO ANYONE? MILEAGE FOR THE SECOND INCIDENT WAS APPROX. 147000. I HAVE A MANDATE FROM THE CITY TO REMOVE THE VEHICLE BY MAY, 2012 OR FACE FINES THEREFORE IF YOU NEED ANYTHING TEST NEEDS DONE BEFORE THEN. MESSAGE PHONE ONLY INCLUDED. *TR

Seat Belts
Filed Oct 6, 201198,000 milesMN

TL* THE CONTACT OWNS A 1998 FORD TAURUS. THE CONTACT STATED THAT THE REAR DRIVER AND PASSENGER SEAT BELTS FAILED BY NOT RETRACTING AND LOCKING INTO PLACE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THEY ADVISED HER THAT THE SEAT BELTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.

Suspension › Front
Filed Aug 26, 2011105,000 milesMA

98 FORD TAURUS WAGGON BUILD DATE OF 11/4/97 WITH 105,000 MILES, FRONT PASSANGER COIL SPRING BROKE WHILE DRIVING SLOWLY, THANK GOD. APPARENTLY VERY COMMON, WHY IS THERE NO RECALL FOR THIS!! NO APPARENT REASON, LIGHT USEAGE MOSTLY HIGHWAY MILES. *TT

Suspension › Front
Filed Aug 22, 2011164,205 milesPA

1998 FORD TAURUS FRONT DRIVERSIDE COIL BROKE WHILE DRIVING. *TR

20 of 545 complaints, reproduced as filed.

Across model years

Worst on record: 1993
YearComplaintsRecallsFiresDeathsAssessment
201915200Routine
201849410Routine
201744400Routine
201681410Routine
2015275610Above average
2014229510Above average
2013583960Above average
201278530Routine
2011187421Fatalities reported
2010204352Fatalities reported
200964010Routine
2008175170Routine
2007149100Routine
2006318341Fatalities reported
20057741102Fatalities reported
20043752132Fatalities reported
20031,2234122Fatalities reported
20021,4264110High concern
20011,03710155Fatalities reported
20001,1958251Fatalities reported
19998747164Fatalities reported
1998 — this page5454144Fatalities reported
19977705124Fatalities reported
19968258121Fatalities reported
19951,2056542Fatalities reported
19949235233Fatalities reported
19931,5578493Fatalities reported
19926816212Fatalities reported
19916495210High concern
19903818230High concern

Compare every Taurus year →

Reading this record

4 deaths reported in complaints filed with NHTSA.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Apr 7, 2009. Source: NHTSA Office of Defects Investigation.