Page 2 of 4 · complaints 51–100 of 181

2009 Ford Flex complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Fuel/Propulsion System
Filed Aug 23, 201794,660 milesCA

DRIVING ON HIGHWAY AND HAD 1/4 TANK OF FUEL LEFT WHEN LOW FUEL WARNING BEEP SOUNDED. FUEL GAUGE WAS SUDDENLY AT "E" AND DISPLAY SAID 0 MILES UNTIL EMPTY. IMMEDIATELY PULLED INTO A GAS STATION. GAS PUMP SHUT OFF AFTER FILLING ONLY 14.5 GALLONS, ALTHOUGH TANK CAPACITY IS 18.6 GALLONS.

Steering
Filed Aug 10, 201767,000 milesOH

AT SLOW SPEEDS THE POWER STEERING GOES OUT AND IT BECOMES VERY DIFFICULT TO TURN THE CAR. TRYING TO LEAVE AND NAVIGATE PARKING LOTS AND SMALL SIDE STREETS BECOMING DANGEROUS AS THE CAR IS VERY HARD TO TURN

Unknown or Other
Filed Jul 18, 2017OH

MY TRANSMISSION IS POPPING REALLY BAD WENT ON LINE AND THERE IS THE SAME PROBLEM WITH THE TRANSMISSION THERE IS A BUNCH OF OWNERS HAVING THE SAME PROBLEM

Fuel/Propulsion System
Filed Jul 17, 201740,569 milesTX

THE CAR WILL CUT OFF AND THINK ITS OUT OF GAS. WHEN MY CAR HAS 1/8 IT GOES FROM 50 MILES TO 0. THEN RUNS OUT OF GAS. IF I FILL UP IT WILL SAY 322 TIP EMPTY BUT ONLY GETTING 225 OUT OF FILL TANK OF GAS. I BEEN HAVING THE ISSUE SINCE I PURCHASED CAR IN 2011. THE FUEL PUMP SENDING UNIT HAS TO BE REPLACED WITH JET PUMP.

Electronic Stability Control (esc)
Filed Jun 23, 201771,671 milesCA

INITIALLY STARTED IN 2014 CAR SEEMINGLY LOCKED UP ON ME WHEN EXITING WORK PLACE DRIVEWAY AND MAKING RIGHT TURN. TOOK CAR TO AIRPORT MARINA FORD THEY KEPTT IT FOR APPROX 2 -3 DAYS UNABLE TO DUPLICATE. TROUBLE HAS NOW REAPPEARED IN MAY AND AGAIN TODAY. NOT SURE WHAT TO DO BECAUSE OF PREVIOUS DEALERSHIP CASE WITH THEM NOT BEING ABLE TO DUPLICATE. I ACTUALLY REFUSED TO TAKE CAR BACK ASKING THE THE MANAGER DRIVE IT AROUND NOTHING FOUND.

Steering
Filed Mar 18, 201735 milesCA

"TAKATA RECALL" WHEN I AM DRIVING MY 2009 FORD FLEX TO 30 OR 40 MPH THE STERRING WHEEL TURNS TO THE RIGHT BY ITSELF MAKING A DANGEROUS MOVE AND I ALMOST BUMPED INTO ANOTHER CAR.

Structure › Body
Filed Mar 9, 201780,000 milesGA

CAR STARTED 2 YEARS AGO WITH "STUTTERING" WHEN DRIVING BETWEEN 50-60 MPH, AS IF THE CAR COULDN'T DETERMINE WHICH GEAR TO STAY IN. HAD TRANSMISSION FLUSHED AND REFILLED IN APRIL 2016. PROBLEM WAS LESS BUT STILL REMAINED. ADDED DR SHUTTER IN JUNE 2016 TO THE TRANSMISSION FLUID AND PROBLEM HAS WENT AWAY, THAT WAS LAST YEAR. PAINT ON THE HOOD IS PEELING AND STARTED OUT AS A SMALL CHIP MAY 2016, AND IS NOW THE SIZE OF A 2 BASKETBALLS. BLACK BODY PIECES THAT ARE BETWEEN THE WINDOWS ON THE SIDE AND IN FRONT BY THE WINDSHIELD ARE LOOSE AND COMING OFF. WILL PROVIDE PHOTOS IF NEEDED

Electrical System
Filed Mar 9, 2017100,500 milesWI

"TAKATA RECALL " DRIVER SIDE HEATED SEAT ONLY STAYS ON FOR LESS THEN 2 MINUTES AND SHUTS ITSELF OFF ..

Service Brakes
Filed Mar 1, 2017136,000 milesTX

WHILE DRIVING FORD FLEX ON HIGHWAY OR IN TOWN MY ANTIBRAKE SYSTEM RANDOMLY ACTIVITIES CAUSING MY ENTIRE VEHICLE TO STOP. THIS HAS HAPPENED MORE THAN THREE TIMES AND I HAVE COMPLAINED TO FORD RED MCCOMBS DEALERSHIP AND THEY CAN'T FIND NOTHING WRONG. I WAS BILLED ABOUT 225.00 DOLLARS FOR A ANTIBRAKE SWITCH AND MY CAR WAS NOT FIXED. YES, AND I HAVE COMPLAINT TO FORD DEALERSHIP AND MADE THEM AWARE OF MY CONTINOUS BRAKE PROBLEMS WITH MY FORD FLEX VEHICLE.

Unknown or Other
Filed Oct 7, 2016150,000 milesCO

I WAS DRIVING DOWN THE INTERSTATE AND MY SUNROOF EXPLODED. THERE WASN'T ANYONE IN FRONT OF ME SO A ROCK OR SOMETHING COULD NOT HAVE BEEN KICKED UP AND NOTHING COULD HAVE BLOWN OFF A VEHICLE AND HIT ME. THE SUNROOF JUST EXPLODED FOR NO APPARENT REASON

Engine
Filed Sep 23, 201671,500 milesTX

DRIVING 65. MPH CAR LOST POWER .IWAS ABLE TO PULL TO SIDE OF ROAD.TURNED CAR OFF AND ON IT RESTARTED TOOK TO FORD DEALERSHIP THEY SAID IT WAS THROTTLE BODY REPLACED AT 700. THERE IS NO RECALL,BUT FORD IS AWARE OF DANGER.OUS DEFECT .TECH SAID.

Fuel/Propulsion System
Filed Sep 19, 201650,000 milesKS

VEHICLE DOES NOT RECOGNIZE LAST QUARTER TANK OF FUEL. ONCE IT REACHES APPROXIMATELY A QUARTER TANK LEFT, THE FUEL GAUGE AND MILES TO EMPTY DISPLAY DROP SUDDENLY TO EMPTY AND THE CAR SHUTS OFF. WHEN REFUELING AFTER IT SHOWS EMPTY, IT ONLY ACCEPTS ABOUT 3/4 TANK. THE FUEL IS THERE, BUT INACCESSIBLE. THIS IS A MAJOR SAFETY ISSUE AS THE CAR DIES VERY SUDDENLY WHEN THE SYSTEM DECIDES THERE'S NO FUEL LEFT. IT HAS HAPPENED ON THE INTERSTATE, OTHER HIGHWAYS, AND ON A RURAL ROAD WHERE FINDING ENOUGH FUEL TO GET GOING AGAIN WAS A BIG PROBLEM. DEALERSHIP REPLACED FUEL SENSORS, BUT SAID THERE WAS NO CODE SHOWING WHILE THE CAR WAS STILL UNDER WARRANTY. NOW I'M STUCK RANDOMLY REPLACING FUEL SYSTEM PIECES IN HOPES OF FIGURING OUT WHICH PIECE IS BROKEN. EACH TIME I SPEND HUNDREDS OF DOLLARS TO "FIX" IT, THE PROBLEM REPEATS AS SOON AS I GET THROUGH MOST OF THE FIRST TANK OF FUEL. POSITION OF VEHICLE DOESN'T MATTER. UPHILL, DOWNHILL, ETC, IT ALWAYS HAPPENS CLOSE TO A QUARTER TANK OF FUEL LEFT.

Service Brakes
Filed Aug 24, 2016101,946 milesCA

TL* THE CONTACT OWNS A 2009 FORD FLEX. WHILE DRIVING 35 MPH, THE FRONT OF THE VEHICLE BEGAN TO VIBRATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT AXLE HAD AN INDENTATION AND THE REAR BRAKE CALIPER HAD BOLTS THAT DETACHED. AS A RESULT, THE AXLE AND CALIPER NEEDED TO BE REPLACED. IN ADDITION, THE TECHNICIAN STATED THAT THE TORQUE CONVERTER AND TRANSMISSION SEAL WERE LEAKING OIL AND THE DRIVE LINE AND TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 101,946. THE VIN WAS UNAVAILABLE.

Power Train
Filed Aug 12, 201675,000 milesCA

THE POWER TRANSFER UNIT (PTU) FAILS ON A NUMBER OF FORD MODELS. THE SEAL LEAKS AND IN MY CASE THE UNIT NEEDED TO BE REPLACE BECAUSE OF METAL SHAVINGS. THE COST FOR REPAIRS $2,600.

Service Brakes
Filed Aug 4, 2016127,500 milesMD

JULY 22, 2016. WIFE STARTED CAR IN SCHOOL PARKING LOT AND HEADED TO THE EXIT. WHILE MAKING A LEFT HAND TURN ONTO THE MAIN ROAD, AND ACCELERATING, LOUD NOISES AGAIN HEARD UNDER THE CAR AND IT LOST POWER EVEN WHILE GIVING IT GAS. HAD TO PULL OVER TO THE SIDE OF THE ROAD. SHUT OFF CAR AND RE-STARTED. NO ISSUES. WIFE REFUSES TO DRIVE THE CAR UNTIL FIXED. TAKEN TO DEALER ON JULY 29, 2016. UNABLE TO DUPLICATE. RETURNING TO DEALER AUG 5 FOR COMPUTER RE-FLASH. THIS IS A SIGNIFICANT SAFETY ISSUE THAT IS BEING REPORTED ALL OVER THE FORD FLEX FORUMS AND IT APPEARS FORD MOTOR COMPANY WILL NOT ADDRESS THE ISSUE.

Engine
Filed Aug 4, 2016127,000 milesMD

WIFE STARTED CAR IN SCHOOL PARKING LOT. TURNED LEFT AND HEADED SHORT DISTANCE THE LOT EXIT. WHILE TURNING RIGHT ONTO THE MAIN ROAD AND STARTING TO ACCELERATE, HEARD 'LOAD NOISES' THAT SEEMED TO BE UNDER THE CAR. CAR STARTED TO SLOW DOWN EVEN THOUGH SHE WAS GIVING IT GAS. SHE PULLED OVER AND SHUT THE CAR OFF. DIDN'T NOTICE ANY DASH LIGHTS (ABS OR TCS). RESTARTED CAR AND EVERYTHING WAS FINE. CAR HAS 128,000 MILES.

Vehicle Speed Control
Filed Jun 27, 2016136,000 milesNC

TL* THE CONTACT OWNS A 2009 FORD FLEX. WHILE DRIVING 55 MPH, THE VEHICLE HESITATED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AND THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC THROTTLE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 136,000....UPDATED 07/19/16 *BF

Seat Belts
Filed May 18, 201696,000 milesFL

THE DRIVER'S SIDE SEATBELT RETRACTOR IS NOT RELEASING THE BELT WHEN TRYING TO BUCKLE IN PRIOR TO DEPARTING ON A TRIP. THIS HAPPENS MULTIPLE TIMES PER DAY. I AM CONCERNED THE SEATBELT WILL NOT FUNCTION PROPERLY IN THE EVENT OF AN ACCIDENT. WHEN CONTACTING FORD ABOUT THE PROBLEM I WAS ADVISED THAT FORD DOES NOT PROVIDE A LIFETIME WARRANTY ON ITS SEATBELTS!

Suspension
Filed May 3, 2016120,000 milesGA

TL* THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE FAILED TO REMAIN IN POSITION. THE CONTACT HAD TO STEER THE VEHICLE IN EXCESS TO PREVENT IT FROM VEERING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC MULTIPLE TIMES WHO DIAGNOSED THAT THE LOWER CONTROL ARMS, BALL JOINTS AND ENTIRE SUSPENSION SYSTEM IN THE FROM OF THE VEHICLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON MULTIPLE OCCASIONS. HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. SS

Air BagsCrash
Filed Jan 19, 2016CA

MY FLEX STARTED HAVING A HARD JERK AND BANG WHEN GOING FROM REVERSE TO PARK. WAS NOT ALWAYS BUT FREQUENT. THE CAR STARTED TO RUN HOT WHEN SITTING IN A DRIVE THRU OR TRAFFIC BUT WOULD GO RIGHT BACK DOWN WHEN I STARTED MOVING. I TOOK IT INTO S MECHANIC AND HE REPLACED THE FAN. AFTER REPLACING THE FAN THE CAR BEGAN TO HAVE A REALLY BAD GRINDING NOISE WHEN IDLING OR TRAVELING. DO BAD I DID NOT WANT TO DRIVE IT. I TOOK IT INTO THE FORD DEALERSHIP AND AFTER 2 DAYS THEY CALL AND SAY THEY CAN'T FIND ANYTHING WRONG. WITHIN 4 MINUTES I GET ANOTHER CALL DAYING I NEED A NEW TRANSMISSION. THE CAR WOULD ECCELLERATE ON ITS OWN, SHUT OFF INTERMITTENTLY, AND CAR WOULD LAG BETWEEN 3RD AND 4TH GEARS. FORD DEALERSHIP ADVISED ME TO HAVE A KNEW TRANSMISSION PUT IN. CAR WILL SHIFT PROPERLY MOST OF THE TIME EVEN ON HIGHWAY. ONLY GET WHINING NOISE AT LOW SPEEDS. I WAS ALSO IN AN ACCIDENT CAUSING $13000.00 WORTH OF DAMAGE TO FRONT END AND AIRBAGS DID NOT DEPLOY AFTER HITTING A CAR DOING 35 MPH.

Steering
Filed Jan 4, 2016CA

WHEELS GET STUCK AND IT SEEMS LIKE I'M DRIVING IN AN ICY ROAD. ALSO IT TURNS OFF ALL OF A SUDDEN WHEN I'M DRIVING.

Engine
Filed Dec 22, 2015119,000 milesMI

ENGINE STALLS DESPITE FUEL GAUGE READING 1/4 TANK IN RESERVE. FILL UP CONFIRMS THAT THERE IS IN FACT 1/4 TANK LEFT. HAS HAPPENED SEVERAL TIMES NOW.

Fuel/Propulsion System
Filed Dec 9, 2015113,000 milesVA

TRAVELING AT 70MPH THE FUEL GAUGE INDICATED SLIGHTLY OVER 1/4 OF A TANK LEFT AND THE ESTIMATED MILES TO EMPTY WITH THE MILEAGE-TO-EMPTY ESTIMATE INDICATING APPROXIMATELY 70 MILES LEFT. THEN IN UNDER TWO MINUTES TO WHEN I CHECKED THE DASH AGAIN, THE GAUGE HAD DROPPED TO ZERO WITH THE ESTIMATOR SHOWING 0 AS WELL. WITHIN THE NEXT MILE THE ENGINE RAN OUT OF FUEL. TO FILL UP THE 18.6 GALLON FUEL TANK IT ONLY TOOK APPROXIMATELY 14 GALLONS AT THE PUMP. THIS INDICATES THAT APPROXIMATELY 4.6 GALLONS OF FUEL WERE STILL REMAINING IN THE TANK. SINCE THIS MODEL USES A FUEL TANK DESIGN WITH TWO SUMPS THE FUEL ISN'T TRANSFERRING FROM THE ONE SIDE TO THE OTHER WHERE THE FUEL PUMP IS LOCATED. THIS CAN CAUSE DANGEROUS DRIVING CONDITIONS FOR SOMEONE EXPECTING TO HAVE ONE QUARTER OF THEIR FUEL TANK LEFT.

Engine
Filed Oct 30, 201593,000 milesMT

MY DAUGHTER WAS DRIVING ON INTERSTATE AT 70 MPH WHEN THE FLEX TOTALING SHUT DOWN. SHE HAD NO POWER STEERING, BRAKES OR LIGHTS. IT STARTED BACK UP AFTER A COUPLE OF HOURS AND WAS GIVING BOGUS MESSAGES ON THE DISPLAY. FORD DEALER SAYS THERE ARE NO CODES SHOWING UP, SO THEY WON'T BE ABLE TO DETERMINE WHAT CAUSED THIS. WE CANNOT DRIVE ANYMORE WITHOUT KNOWING WHAT HAPPENED, SINCE IT MIGHT HAPPEN AGAIN AND WOULD BE VERY DANGEROUS IF GOING OVER A MOUNTAIN PASS AT THE TIME IT HAPPENS. WE LIVE IN MONTANA.

Unknown or Other
Filed Oct 18, 201597,000 milesCT

MY 2009 FORD FLEX BLOW COLD AIR WHEN HEAT IS ON.DOES NOT ALLOW WINDOWS TO DEFROST CAUSING A HAZARD.THIS HAPPENS WHEN DRIVING AND IDLING.THIS HAPPENED LAST YR. AS WELL BUT SEEMS WORST THIS YR.

Unknown or Other
Filed Jul 29, 201597,000 milesOH

WE BOUGHT OUR USED FLEX IN MARCH 2015, AND INITIALLY LOVED IT. ONCE HOT WEATHER HIT AND WE NEEDED TO USE THE AC, WE NO LONGER LOVE THIS CAR. WHEN SITTING STILL AT A RED LIGHT, THE AIR CONDITIONER IMMEDIATELY FAILS AND BEGINS TO BLOW WARM AIR. I DID SOME RESEARCH ONLINE AND FOUND THIS TO BE A COMMON PROBLEM WITH THIS MODEL. AS I CAN'T AFFORD TO TAKE IT FOR THE REPAIR, I BECAME USED TO TURNING OFF THE AIR AT EVERY INTERSECTION. LAST WEEKEND (JULY 25, 2015), WE WERE STUCK IN VERY SLOW MOVING TRAFFIC ON THE PARKWAY - GOING NO MORE THAN 10MPH AT MOST FOR APPROX. 30 MINS, SO OF COURSE WE HAD TO TURN THE AIR CONDITIONER OFF IN THE 90+ DEGREE HEAT. THE TEMPERATURE GAUGE NORMALLY RUNS AROUND THE HALF WAY POINT. IT WAS NOT A GRADUAL RISE, BUT A SUDDEN ONE TO WHERE THE GAUGE WAS PEGGED AT "H" AND THE WARNING LIGHT CAME ON. WE HAD A CAR FULL WITH MY HUSBAND AND MYSELF, AND 4 CHILDREN - IN BUMPER TO BUMPER TRAFFIC IN THE MIDST OF CONSTRUCTION. WE TURNED THE HEAT UP TO 90 AND TURNED THE FANS FULL BLAST TO RELIEVE SOME HEAT OF THE ENGINE. THAT WAS NOT PLEASANT WHEN THE OUTSIDE TEMP WAS ALREADY OVER 90! ONCE WE CLEARED THE CONSTRUCTION AND GOT BACK TO REGULAR SPEED, THE GAUGE DROPPED BACK TO NORMAL LIKE NOTHING HAD EVER HAPPENED. WE'VE HAD IT LOOKED AT SINCE, AND FOUND THAT THE FANS ON THE RADIATOR NEVER KICK ON. EVER. DURING NORMAL OPERATION, ESPECIALLY WHEN THE CAR IS HOT, IT SHOULD KICK OFF AND ON OFTEN. THE FANS NEVER COME ON. THIS IS A HUGE AND DANGEROUS ISSUE WITH THIS CAR! THIS SHOULD

Unknown or Other
Filed Jul 21, 2015102,000 milesGA

THIS IS THE SECOND DOOR HANDLE THAT HAS BECOME LOSE. THE PASSENGER SIDE IS LOOSE. TODAY THE DRIVERS SIDE BROKE AND FELL COMPLETELY OFF. THIS SAME DOOR HANDLE IS RECALLED ON THE FORD EXPLORER AND OTHER MODELS BUT NOT ON THE FLEX. THAT IS RIDICULOUS AND UNFAIR. THEY ARE DEFECTIVE.

Fuel/Propulsion System
Filed Jun 23, 2015105,012 milesIL

TRAVELING AT 70MPH. URGE FUEL GAUGE INDICATED SLIGHTLY OVER 1/4 OF A TANK LEFT AND THE ESTIMATED MILES TO EMPTY WITH THE MILEAGE-TO-EMPTY ESTIMATE INDICATING APPROXIMATELY 100 MILES LEFT. THEN IN UNDER TWO MINUTES TO WHEN I CHECKED THE DASH AGAIN, THE GAUGE HAD DROPPED TO ZERO WITH THE ESTIMATOR SHOWING 0 AS WELL. WITHIN THE NEXT MILE THE ENGINE RAN OUT OF FUEL. TO FILL UP THE 18.6 GALLON FUEL TANK ONLY TOOK 2.5 GALLONS FROM THE JUG AND ANOTHER 11.5 GALLONS AT THE PUMP FOR A TOTAL OF 14 GALLONS. THIS INDICATES THAT APPROXIMATELY 4.6 GALLONS OF FUEL WERE STILL REMAINING IN THE TANK. SINCE THIS MODEL USES A FUEL TANK DESIGN WITH TWO SUMPS THE FUEL ISN'T TRANSFERRING FROM THE ONE SIDE TO THE OTHER WHERE THE FUEL PUMP IS LOCATED. THIS CAN CAUSE DANGEROUS DRIVING CONDITIONS FOR SOMEONE EXPECTING TO HAVE ONE QUARTER OF THEIR FUEL TANK LEFT.

Steering
Filed Jun 19, 2015110,000 milesMN

JUNE 10, 2015 - EVERYTHING WAS FINE, PARKED THE CAR. GOT BACK IN CAR, BACKED UP PUT IT IN DRIVE AND COULDN'T TURN THE STEERING WHEEL. EVER SINCE WHEN TURNING RIGHT OR LEFT AT SLOW SPEEDS IT IS VERY VERY VERY HARD TO TURN THE WHEEL. IF I AM TUNING LIKE A CURVE ON THE HIGHWAY, THERE IS NO PROBLEM. BUT STOP LIGHTS AND STOP SIGNS AND THE WHAT NOT ARE ABOUT IMPOSSIBLE ANYMORE. SO IT SEEMS WHEN NOT GOING FAST ENOUGH THE STEERING IS IN MANUAL MODE.

Engine
Filed May 29, 201594,000 milesVA

CAR STALLED AT LOW SPEED. STARTED AGAIN WHEN STOPPED AND IN PARK. DURING EVENT, NO POWER STEERING / BRAKES AVAILABLE. NOT A SAFE CONDITION.

Wheels
Filed May 19, 201550,000 milesMI

WHEEL BEARING FAILED BEFORE 60,000 MILES AND NOW AT LEAST ONE OTHER IS FAILING. IF THE WHEEL SEIZES, CONTROL OF THE CAR COULD BE LOST. I BELIEVE FORD HAS PURCHASED POOR QUALITY FAULTY BEARINGS AND SHOULD REPLACE THEM FOR SAFETY OF DRIVERS AND OTHERS ON ROAD.

Steering
Filed May 11, 201552,000 milesMI

EXPERIENCED A TOTAL LOSS OF POWER STEERING. NO CODES/WARNING LIGHTS WERE SHOWN. POWER STEERING FLUID WAS FILLED PROPERLY, AND THERE WERE NO LEAKS FOUND. THANKFULLY THIS DIDN'T OCCUR AT A HIGHER SPEED AS THIS IS A TERRIFYING SAFETY CONCERN. A MESSAGE BOARD WAS FOUND WITH AT LEAST 6 PAGES FULL OF PEOPLE THAT EXPERIENCED THE SAME EXACT PROBLEM (HTTP://WWW.FORDFLEX.NET/FORUMS/VIEWTOPIC.PHP?F=7&T=10080). THIS ISSUE NEEDS TO BE ADDRESSED BEFORE SOMEONE DIES!

Engine
Filed Apr 21, 2015IN

I PURCHASED THIS VEHICLE IN MAY, 2014 AS A USED VEHICLE W/WARRANTY (POWERTRAIN). WHILE TRAVELING FROM ST.LOUIS, MISSOURI IN STOP AND GO TRAFFIC, THE CAR OVERHEATED. AFTER SPEEDING UP TO GET OUT OF TRAFFIC IT SUDDENLY COOLED BACK OFF. NOW, DURING THIS SAME TIME, THE AIR CONDITIONER STOPPED BLOWING COOL AIR UNTIL WE SPED UP TO GET OUT OF TRAFFIC. AFTER THAT, IT DIDN'T HAPPEN AGAIN UNTIL I WAS STUCK IN TRAFFIC. SAME PROBLEM. THE FANS STOPPED WORKING. HERE RECENTLY, I WAS STUCK IN TRAFFIC AND THE CAR OVERHEATED AND THE CHECK ENGINE LIGHT CAME ON. ONLY THIS TIME, WHEN I SPED UP THE CAR DIDN'T COOL DOWN. THE COOLANT WAS FINE BUT THE CAR STILL OVER HEATED. I TOOK THE CAR TO THE DEALERSHIP TODAY AND WAS TOLD THAT IT IS THE COOLING FAN MODULE AND IT SHOULD BE REPLACED. NOW, I'VE READ IN SEVERAL DIFFERENT PLACES THAT THIS IS A PROBLEM WITH 2008-2012 FORD FLEX VEHICLES. A RECALL WAS ISSUED FOR THE 2011-2012 SERIES BUT NOT EARLIER MODELS. OWNERS OF THESE VEHICLES SHOULD NOT HAVE TO BE RESPONSIBLE FOR FAULTY MATERIALS USED TO MAKE THESE VEHICLES. THE SAME RECALL THAT WAS AFFORDED TO THE 2011-2012 MODELS SHOULD ALSO BE AFFORDED TO OWNERS OF EARLIER MODELS. THE DEALERSHIP WANTS $600 TO REPAIR THIS BECAUSE MY WARRANTY ONLY COVERS POWERTRAIN. PLEASE ADDRESS THIS ASAP. I HAVE 6 CHILDREN AND CANNOT AFFORD TO SPEND $600 ON SOMETHING THAT IS NOT EVEN MY FAULT OR THE FAULT OF NORMAL WEAR AND TEAR. *TR

Electrical System
Filed Mar 16, 201575,986 milesOK

1#-FEB 25,2015 BLEW THE TWO HEATING HOSES OFF BACK OF MOTOR WHILE CAR WAS SITTING IN PARKING LOT WITH GEAR IN PARK, TOOK TO JOE COOPER FORD TO HAVE REPAIRS DONE AND DID. 2#- ON MARCH 14,2015 @ ABOUT 0930 DURING A TRIP TO TEXAS, GOT CAUGHT IN TRAFFIC IN FORTH WORTH TEX ENGINE OVER HEATED AND SPEWED ANTI-FREEZE FROM BOTTOM OF CAR. WE REPLACED THE THERMOSTAT AND AFTER FURTHER CHECKING WE FOUND THAT THE "COOLING FANS" DID NOT WORK. FORD MOTOR COMPANY HAS KNOWN OF THIS PROBLEM SINCE 2007. JOE COOPER FORD DID NOT BRING THIS TO OUR ATTENTION EVEN THOU THEY KNEW THE CAUSE AND WAS NOT FORTH COMING, NOR HAVE WE HEARD FROM FORD MOTOR COMPANY ABOUT THIS ISSUE. WE CHECK THE FORUM FOR FORD FLEX AND FOUND THAT THIS IS AND ON GOING ISSUE SINCE 2007 WITH THE FORD FLEX. *TR

Fuel/Propulsion System
Filed Mar 13, 201577,000 milesIN

GAS GAUGE WILL READ BETWEEN 14 TO 1/2 TANK OF FUEL THEN WITHOUT WARNING DROPS TO E AND CAR DIES. FAULTY FUEL SENSOR OR PUMP DUE TO SADDLEBAG TANK DESIGN. ALSO NO CUTOUT IN FLOORBOARD TO ACCESS THE SECONDARY SENSOR OR PUMP. THERE IS STILL ABOUT 4 OR 5 GALLONS OF FUEL IN THE TANK BUT THE CAR THINKS IT IS EMPTY. *TR

Engine and Engine Cooling › Cooling System › Fan
Filed Jan 23, 201555,000 milesWA

TL*THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE COOLER FAN FAILED TO OPERATE. AS A RESULT, THE VEHICLE OVERHEATED AS THE RADIATOR WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO DEALER. THE TECHNICIAN DIAGNOSED THAT THE COOLING FAN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

Fuel System, Gasoline
Filed Jan 9, 201568,000 milesMA

THE ISSUE THAT HAS RECENTLY CROPPED UP ON OUR FLEX IS THE FUEL METER WILL READ SUFFICIENT FUEL FOR APPROXIMATELY 50 MILES AND THEN, IN A MATTER OF MILES, THE TANK SEEMS TO RUN DRY/INDICATE NO MILES LEFT. ON THIS PARTICULAR DATE I WAS DRIVING THE CAR IT INDICATED 49 MILES TO EMPTY. AFTER 3 MILES IT RAN OUT OF GAS. FORTUNATELY I WAS ON A SIDE STREET AND NOT THE HIGHWAY. THIS BEHAVIOR COULD HAVE BEEN FATAL IF I WAS OPERATING ON A HIGHWAY. I AM NOT THE ONLY ONE HAVING THIS ISSUE. PLEASE SEE FORDFLEX.NET FOR ADDITIONAL CASES AS AN EXAMPLE: HTTP://WWW.FORDFLEX.NET/FORUMS/VIEWTOPIC.PHP?F=20&T=9449&SID=6D4B835271D1154C67FCD43967CB2906. *TR

Fuel/Propulsion System
Filed Jan 6, 201592,000 milesWA

CAR SAID '15 MILES TO EMPTY' AND GAUGE NEEDLE WAS JUST BELOW A QUARTER, THEN NEEDLE DROPPED TO EMPTY AND COMPUTER ESTIMATE WENT DOWN TO '3 MILES TO EMPTY' WITHIN A MILE..THEN SHUT DOWN AND LIMPED OFF ROAD. LEFT ME STRANDED ON THE SIDE OF A BUSY CITY FREEWAY IN A VERY DANGEROUS LOCATION, UNTIL I COULD GET SOMEONE TO BRING GAS TO REFUEL. REPEATED THIS THE NEXT TIME THE GAS WAS DOWN TO A QUARTER TANK. I WATCHED IT CAREFULLY AND SAW IT RECALCULATE FROM APPROX 15 TO EMPTY, TO 0 IN LESS THAN 4 MILES. GOT TO A GAS STATION IN TIME BEFORE THE CAR SHUT OFF. NOW I FILL IT UP AT 50 MILES UNTIL EMPTY TO AVOID RUNNING INTO THIS ISSUE. JUST TO ILLUSTRATE, ANOTHER OWNER MADE A VIDEO OF THE SAME SITUATION HAPPENING TO THEM: HTTPS://WWW.YOUTUBE.COM/WATCH?V=XWAMOBVHGUQ

Power Train
Filed Jan 3, 2015OH

MY FLEX STARTED MAKING A LITTLE GRINDING NOISE WHEN ONLY TURNING RIGHT AT FIRST. NOW IT SOUNDS REALLY BAD TURNING EITHER WAY. AND IT SHAKES WHEN ACCELERATING. *TR

Structure
Filed Dec 4, 201475,000 milesNC

THE PAINT ON THE ROOF STARTING PEELING. I CALLED THE DEALERSHIP SINCE I STILL HAD A WARRANTY AND THEY TOLD ME IT DIDNT COVER PAINT. IT STARTED WITH A SMALL SPOT BUT IT CONTINUED TO FLAKE AND IS NOT ABOUT THE SIZE OF A SOFTBALL. THERE ARE NOW 3 SPOTS LIKE THIS ON THE ROOF. THIS IS THE 2TONE PAINT WITH A SILVER ROOF. *TR

Steering
Filed Nov 13, 2014115,000 milesMI

WAS DRIVING ONTO RAMP AND STEERING BECAME HARDER TO DRIVE AND THERE WAS A HUMMING SOUND. *TR

Electronic Stability Control (esc)
Filed Oct 30, 201448,000 milesWA

WHILE LEAVING A PARKING LOT AND ACCELERATING TO BARELY 10 MPH, THE LEFT FRONT BRAKES SEEMED TO LOCK UP AND THE CAR STUTTERED. AFTER STOPPING AND ACCELERATING AGAIN, THE PROBLEM DID NOT REOCCUR AT THAT TIME. THE SECOND TIME, I WAS LEAVING MY DRIVEWAY, AGAIN GOING NO MORE THAT 10 MPH AND THE SAME THING HAPPENED, THIS TIME I NOTICED MY TRACTION CONTROL LIGHT FLASHING. I PUT THE CAR INTO REVERSE, BACKED UP A BIT THINKING I'D RUN OVER SOMETHING, AND ACCELERATED AGAIN. NOPE, DIDN'T RUN OVER ANYTHING, JUST TRACTION CONTROL SEIZING UP. VERY CONCERNED THIS MAY HAPPEN AT HIGHER SPEEDS AND CAUSE AN ACCIDENT. *TR

Engine and Engine Cooling
Filed Oct 27, 201425,500 milesTX

SIX AM, TOTALLY DARK, LIGHTS ON LOW BEAM, TOTAL POWER FAILURE WHILE IN HEAVY TRAFFIC AND INCHING FORWARD. ENGINE DIED AND ALL ELECTRICAL COMPONENTS FAILED WITHIN 30 SECONDS. BATTERY WAS NEW IN AUGUST OF 2014, ALL CONNECTIONS TIGHT. I WAS IN LANE THREE FROM THE RIGHT ON A SIX LANE FREEWAY THAT WAS TOTALLY IMPACTED WITH VEHICLES. I TRIED TO EXIT TO RIGHT SHOULDER BUT COULD NOT AND ENDED UP BLOCKING LANES TWO AND THREE. NO POWER TO ANYTHING BUT I WAS ABLE TO GET SHIFT LEVER INTO PARK AND THE CAR STARTED. WOULD NOT START IN NEUTRAL OR DRIVE. HAS NOT OCCURRED SINCE AFTER DRIVING APPROXIMATELY 650 MILES.

Power Train
Filed Oct 19, 2014155,322 milesGA

VEHICLE STOP RUNNING NO POWER. *TR

Engine
Filed Sep 23, 201478,000 milesVA

ENGINE STUMBLED AND THEN LOST POWER. IT RE-STARTED BUT IDLED AT 750RPM. CAR WOULD NOT ACCELERATE. PLACING THE CAR INTO NEUTRAL AND DEPRESSING THE ACCELERATOR DID NOT INCREASE THE ENGINE SPEED. THIS PERSISTED ABOUT 3-4 MINUTES. AFTERWARDS, THE ENGINE SPEED RESPONDED TO THE ACCELERATOR, AND WHEN PLACED IN GEAR, ACCELERATED NORMALLY. THIS HAS HAPPENED THREE TIMES IN THE PAST YEAR. *TR

Seats
Filed Sep 5, 2014129,000 milesGA

TL* THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT STATED THAT THE DRIVER'S SEAT HAD RECLINED INDEPENDENTLY AND FAILED TO RETURN TO THE UPRIGHT POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000.

Suspension
Filed Aug 26, 201424,000 milesCA

TL* THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING 10MPH THE TRACTION CONTROL LIGHT ILLUMINATED AND A UNKNOWN NOISE CAME FROM THE VEHICLE. THE SOUND STOPPED ONCE THE LIGHT TURNS OFF. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. NO REPAIRS WERE MADE TO THE VEHICLE AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.

Service Brakes
Filed Jun 18, 201424,590 milesNJ

MY 2009 FORD FLEX LIMITED FWD HAS LESS THAN 50K MILES AND THE REAR ROTORS HAS BEEN REPLACED TWICE. THEY RUSTED AWAY, CORROSIVE BRAKE FLUID CAUSES RUST. MY DEALER KEEPS SAYING THAT ALL FLEX VEHICLES HAVE THIS PROBLEM. *TR

Structure › Body
Filed Jun 11, 2014VA

WATER DOES NOT DRAIN FROM THE COWL VENT DRAIN AREA, AND IF COWL AREA IS FULL, CLOGGED WATER WILL ENTER INTO THE PASSENGER SIDE FLOOR. SLOSHING WATER CAN BE HEARD BEHIND INSTRUMENT PANEL/FIRE WALL AREA. CANNOT CLEAN DRAINS IN THAT AREA. THIS PROBLEM COULD LEAD TO ELECTRICAL SHORTAGE AND COMPONENT FAILURE. *TR

Engine and Engine Cooling
Filed Jun 8, 201447,813 milesTX

2011 @ 47,813 MILES: CAR NOT COOLING OR TAKES A LONG TIME TO COOL IN CABIN- FORD FOUND "COOLANT FAN INOPERABLE AND COOLANT FAN ASSEMBLY REPLACED" TO MIN AVAIL WOULD STOP WORKING INTERMITTENTLY (PURCHASED FLEX USED FROM DEALER 8 WEEKS PRIOR); AIR CONDITION CONDENSER DAMAGED: "REPLACED AIR CONDITIONER CONDENSER, EVC ND RECHARGED SYSTEM" BY FORD (OUR COST) SAFETY: PASSENGER SIDE AIR BAG LIGHT COMES OFF/ON INTERMITTENTLY- FORD FOUND NOTHING NOR COULD REASSURE AIR BAGS WORKING CORRECTLY; POWER STEERING COOLER DAMAGED- FORD REPLACED AT OUR COST; MAY 2013 @ 63,349 MILES: AIR CONDITIONER INTERMITTENTLY SHUTS (OFF NO BLOWER) WHILE LIGHTS SHOWING A/C ON- FORD, "REAR ACTUATORS FAILED- REPLACED, UPDATED TEMP. SENSOR JUNE 2013 @ 64,078 MILES: PASSENGER AIR BAG LIGHTS COME OFF AND ON INTERMITTENTLY- FORD FOUND, " AIR BAG WIRING CONNECTOR NOT SECURELY ATTACHED TO SEAT FRAME; GRINDING NOISE AND CAR SEEMS TO DOWNSHIFT WHILE DRIVING; FORD' "GLITCH IN COMPUTER SYSTEM;" CLICKING NOISE IN DASH BOARD HAPPENS WHEN A/C BOTH OFF AND ON- FORD, "RECIRCULATION DOOR ACTUATOR FAILURE- REPLACED BY FORD; JUNE 2014 @ 73,046 SAFETY: AIR CONDITIONER TURNS OFF INTERMITTENTLY, NOT COOLING WHILE IDLE; ENGINE OVERHEATING QUICKLY (I.E. AT STOP SIGNS) ALL OF WHICH CAN BLOW THE ENGINE; WE REPLACED COOLING FAN RELAY TO NO AVAIL; FORD," COOLING FAN MODULE FAILED- WE REPLACED @ FORD FOR $1094.26 TO NO AVAIL. ENGINE CONTINUING TO OVERHEAT: AIR CONDITIONER NOT COOLING WHILE IDLE. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Ford Flex → · Every Flex year → · How the figures are calculated →