Owners filed 178 complaints about this vehicle with federal regulators, most often about the unknown or other. It has been recalled 3 times.
When it fails
07000070,000 milesMedian miles at failure
123 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles.
What fails
Component
Reports
Crashes
Fires
Injuries
Unknown or Other
63
0
0
2
Air Bags
60
6
1
8
Structure › Body
20
0
0
0
Power Train
6
0
0
0
Electrical System
6
0
0
0
Engine
4
0
0
0
Electronic Stability Control (esc)
4
0
0
0
Structure
3
1
0
0
Service Brakes
3
1
0
0
Structure › Interior Panels › Dashboard
2
0
0
0
3 safety recalls
Part 573 reports
Air Bags › Frontal › Passenger Side › Inflator Module21V054000
Filed Feb 5, 20211,778,128 vehiclesGeneral Motors, Llc
Defect. General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy. GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
Air Bags › Frontal › Passenger Side › Inflator Module21V051000
Filed Feb 5, 2021284,645 vehiclesGeneral Motors, Llc
Defect. General Motors, LLC (GM) is recalling certain 2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy. GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328770.
Electrical System › Ignition14V827000
Filed Dec 30, 201484,192 vehiclesGeneral Motors Llc
Defect. General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.
Risk. If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.
Remedy. GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.
What owners reported
Newest filings
Latches/Locks/Linkages › Doors › Latch
Filed Apr 24, 202685,000 milesMI
The contact owns a 2012 Chevrolet Tahoe. The contact stated that the rear driver’s side and passenger’s side doors failed to open manually or while using the power door lock button. The contact was concerned because rear-seat occupants could be trapped and injured during a crash or a vehicle fire. The dealer and an independent mechanic were contacted and provided an estimate for the repair. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 85,000.
Unknown or Other
Filed Mar 3, 2026TX
The AC in the front stopped working on and off but the AC in the back continues to work that's one warning a situation. The second is the oil light constantly shows low oil even when you get an oil change. The park tire pressure always moves back and forth to 40% to all the way down to 30.
Engine
Filed Apr 29, 202581,000 milesAZ
The contact owns a 2012 Chevrolet Tahoe. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer, where the same diagnostic information was provided. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000.
Power Train
Filed Dec 12, 202486,000 milesAZ
The contact owns a 2012 Chevrolet Tahoe. The contact stated while driving at approximately 30 MPH, the brake pedal was depressed to slow for a traffic light and the vehicle jerked while shifting into low gear. The contact stated that while depressing the accelerator pedal when the traffic light had changed, the vehicle hesitated before responding and was jerking and shuddering while changing gear and accelerating. There was no warning light illuminated. The contact stated that the failure became a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and had referred the contact the NHTSA Hotline. The failure mileage was approximately 86,000.
Air Bags
Filed Apr 25, 2024GA
My 2012 Chevy Tahoe Dashboard is completely cracked up. This seems to be a very common issue as I read online. I am very concerned about the Safety with the Dashboard being cracked in multiple areas. What do I need to do to get Chevy to replace this at no cost to me?
Air BagsCrash
Filed Sep 26, 2023OK
I was rear ended while stopped by another truck that was going 60+ mph. None of the airbags in my 2012 Chevy Tahoe deployed. The backside of the driver and passenger seats fell off - unsure if that is airbag related but nothing deployed. My car was totaled my insurance.
Service Brakes
Filed Jul 11, 2023MI
Warning light for break trailer system.
Steering
Filed May 1, 2023MO
While barely moving, (about 2 mph), in a parking lot & preparing to make a sharp left turn, knuckle of driver's side wheel assembly suddenly broke, causing the wheel assembly to collapse, wheel top tilted inward and bottom tilted outward, causing major damage to upper and lower control arms, tie rod and significant body damage to two body parts at the wheel opening. Mechanic reported that there had been very excessive ‘play’ before the collapse At 86,000 miles, this is a very low-mileage for this degree of wear and complete failure, on a full-size, PPV SUV, with many heavy-duty features, designed to tolerate high stress usage. FORTUATELY, the car was barely rolling. If this had happened 5 minutes later, I would have been driving 65 mph and this would have caused a catastrophic wreck, could have involved several other cars, and could have injured or even killed many people. I am now very concerned about the condition of the knuckle on the passenger side. It could be developing microscopic cracks that would only be observable with X-ray. ESPECIALLY with this defect being on a very popular police model, Highway Patrol PPV vehicle, more failures will endanger many people.
Air BagsCrash4 injured
Filed Mar 30, 2023CA
The vehicle was involved in a "T-Bone" collision where two vehicles drove into the driver side of my vehicle. I was not at fault and yes, the vehicle is available for inspection upon request. In February of 2022 I took the vehicle to Felix Chevrolet to have the airbag recall repaired. In late January 2023, the "T-Bone" collision occurred. My elderly mother (front passenger) and my two sons (13 and 14 rear passengers) were also in the vehicle. ZERO airbags deployed in my vehicle. The vehicle has been parked at my residence since the incident. The vehicle or component has NOT been inspected by the manufacturer, police, insurance representatives or others since the incident. I noticed the dash cracking after the recall was performed in 2022. I contacted Felix Chevrolet and spoke the Asst Manager Sergio who told me that GM is NOT replacing the cracked dash boards and if I could take a photo and text it to him--which I did.
Unknown or Other
Filed Mar 27, 2023CA
My dash is very cracked. I do keep it covered, but it doesn’t make the issue disappear. Upon research I have seen that this is a very common issue and that legal action was taken in 2018. It causes a safety concern.
Structure › Body
Filed Mar 24, 2023VA
Developed cracks in dash starting in 2018 and progressively got worse. Rattles when you drive. Driver door pull has also broken in several places and has pinched my hand multiple times. Dealer is aware this is a common problem but will need to replace whole door panel and dash at my expense. Transmission went at 81,000. Chevy, you can do better. I was warned not to buy this, but I took my chances. It feels very lemony sour now.
Structure › Body
Filed May 28, 2022OK
Dash panel cracked in multiple spots - was like this when we bought it used from a Dealer.
Air Bags
Filed Mar 20, 2022FL
We took our vehicle to the Chevrolet dealer: Don Mealey Chevrolet 17185 State Road 50 Clermont, Fl. 34711 (352)394-6176. They said they would not replace the defective air bag part unless we agreed that they would destroy our dash by completing the recalled part replacement. We purchased the vehicle brand new and have taken excellent care of it and the dash is in excellent condition, how can they refuse to do the required FREE recall unless we agree that if they destroy our dash. Please help us get this important safety recall completed. My name is [XXX]. I’m sure if Chevrolet is doing this to us there are other Consumers that they are doing this to that will not speak up. My family’s safety depends on the safety equipment that they placed in the vehicle that we purchased in good faith. I wanted to try this option prior to engagement of a Consumer Attorney. Thank you in advance of your assistance. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Unknown or Other
Filed Dec 29, 2021LA
4-5 inch crack in dash above instrumemt panel 1 inch crack on each corner at the top of each corner of the passanger air bag on the top dash no further cracks at this time a report of this has been made two years ago just incase they deside to recall and replace the dash in the near future
Air Bags
Filed Nov 16, 2021PA
Takata recall. The contact owns a 2012 Chevrolet Tahoe. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was unavailable. The contact was informed that the part to do the recall repair would be available within 3 months. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Unknown or Other
Filed Aug 18, 2021IA
Front inside door handle to pull door close plastic broke. To replace you need a whole new inside door panel just to replace the cracked pull handle.
Structure › Body
Filed Jul 18, 2021TX
Dashboard cracked in several places
Structure › Interior Panels › Dashboard
Filed Jul 8, 2021162,000 milesTX
The contact owns a 2012 Chevrolet Tahoe. The contact stated that there were two cracks on the dashboard located near the passenger’s side front air bag housing and near the steering column. There was no impact that could have caused the cracks. The dealer was made aware of the failure but informed the contact that there was no recall for the dashboard and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 162,000.
Air Bags
Filed Jul 3, 2021NY
Took car to dealer for nys inspection* {recall must be done to pass} service advisors work on commision, so i get a $5500 quote on "" seriously needed work"" yet my concerns were overlooked. & unauthorized work yet Recalls are to be done free so there no commison, so they upsale you and put off the takata airbags as"" on order""= profit over safety. now im on the hook for $6000 or they keep the car then sell as "certified pre- owned" this is part of a serious flaw within the automotive industry. my car is a decommisioned nj police k9 car. so it was a fleet car + very well maintained. the service advisor is grossly over billing and padding the work order. i had to put a stop work order as a disabled person who needs his car to be mobile and i bought a used car to avoid financing and large financial obligations that i can not afford. i even got corperate involved { but they are all chevy team leaders}
Air Bags
Filed Jun 3, 2021TN
Takata Recall. The contact owns a 2012 Chevrolet Tahoe. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact contacted the dealer and another dealer Carl Black Chevrolet (535 Murfreesboro Pike, Nashville, TN 37210) but was informed by both dealers that parts were not yet available. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Feb 5, 2021. Source: NHTSA Office of Defects Investigation.