2002 Chevrolet Silverado 3500

Routine

Owners filed 50 complaints about this vehicle with federal regulators, most often about the service brakes, hydraulic. It has been recalled 2 times.

When it fails
020k40k60k90k120k200k
46,000 milesMedian miles at failure

38 complaints record an odometer reading. Failures cluster around 40,00050,000 miles.

What fails
ComponentReportsCrashesFiresInjuries
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip6
000
Service Brakes, Hydraulic6
000
Service Brakes5
100
Tires3
000
Fuel System, Gasoline › Fuel Injection System › Injectors3
000
Suspension2
000
Parking Brake2
100
Engine and Engine Cooling2
000
Visibility › Windshield Wiper/Washer › Switch/Wiring1
000
Visibility › Rearview Mirrors/Devices › Exterior1
000

2 safety recalls

Part 573 reports
Fuel System, Gasoline06E043000
Filed May 19, 200688,303 vehiclesHoneywell International, Inc.

Defect. CERTAIN REPLACEMENT FUEL FILTERS, FRAM BRAND NAME P/N G3727, WITH DATE CODES X52911 THROUGH X60801 SEQUENTIALLY OR X600141 AND A MEXICO COUNTRY OR ORIGIN MARKING ON THE FUEL FILTER HOUSING MANUFACTURED FROM OCTOBER 18, 2005, THROUGH MARCH 21, 2006, SOLD FOR USE ON THE VEHICLES LISTED ABOVE AND ON CERTAIN SCHOOL BUSES. (TO SEE THE SCHOOL BUS ENGINE SIZES, CLICK ON "DOCUMENT SEARCH" AND THEN "BUS APPLICATIONS"). THE CONNECTOR ON THE FUEL FILTER WAS NOT MANUFACTURED TO HONEYWELL'S SPECIFICATION. AS A RESULT, THE O-RING MAY NOT SEAT CORRECTLY ON THE FUEL LINE.

Risk. THIS CONDITION MAY CAUSE AN INADEQUATE SEAL AT THE CONNECTION, POTENTIALLY LEADING TO A FUEL LEAK. IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.

Remedy. HONEYWELL WILL NOTIFY OWNERS AND REPLACE THE FUEL FILTERS FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 18, 2006. OWNERS MAY CONTACT FRAM CUSTOMER SERVICE AT 1-800-890-2075 (OPTION 1).

Interior Lighting01V220000
Filed Jun 26, 200138,863 vehiclesGeneral Motors Corp.

Defect. VEHICLE DESCRIPTION: CERTAIN PICKUP TRUCKS EQUIPPED WITH 6.6L DIESEL ENGINES FAIL TO COMPLY WITH REQUIREMENTS OF FMVSS NO. 105, "HYDRAULIC AND ELECTRIC BRAKE SYSTEMS." THESE VEHICLES HAVE A BRAKE SYSTEM WARNING LIGHT IN THE INSTRUMENT CLUSTER THAT MAY NOT ILLUMINATE WHEN THE BRAKE FLUID IS LOW. IN ADDITION, WHEN THE BRAKE FLUID IS LOW, THE VEHICLE MAY NOT MEET THE PARTIAL SYSTEM REQUIREMENTS OF FMVSS NO. 105.

Risk. THESE CONDITIONS COULD RESULT IN REDUCED BRAKING CAPABILITY, WHICH COULD LEAD TO A CRASH.

Remedy. DEALERS WILL CHANGE THE LOCATION OF A WIRE CONNECTION IN THE UNDERHOOD BUSSED ELECTRICAL CENTER. OWNER NOTIFICATION BEGAN JULY 9, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT CHEVROLET AT 1-800-222-1020 OR GMC AT 1-800-462-8782.

What owners reported

Newest filings
Fuel System, Gasoline
Filed Jan 31, 2018MO

2002 CHEVROLET SILVERADO. CONSUMER WRITES IN REGARDS TO SEVERAL FUEL INJECTOR FAILURES AND OEM UNCOATED CARBON STEEL BRAKE LINES. *M THE CONSUMER STATED GM WITHHELD MATERIAL FACTS CONCERNING DURAMAX LB7 DIESEL FUEL INJECTOR FAILURES IN VIOLATION OF MISSOURI MERCHANDISING PRACTICES ACT AT THE TIME OF SALE AND DELIVERY. *JS

Service Brakes
Filed May 24, 2016145,000 milesPA

WHEN POSITIONING MY TRUCK TO HOOK UP MY 5TH WHEEL CAMPER I LOST MY BRAKES. THERE WAS NO WARNING OF ANY KIND AND I WASN'T SURE UNTIL I GOT OUT AND SAW THE PUDDLE . EVEN AFTER MOVING THE TRUCK AN LOSING MORE FLUID THERE WAS STILL NO WARNING. I HATE TO THINK IF HAD HOOKED UP AND BEEN DOWN THE HIGHWAY WHEN CORRODED METAL LINES BLEW OUT!

Power TrainCrash
Filed Nov 17, 201440,213 milesPA

WHILE DRIVING THE VEHICLE JUST COMPLETELY SHUTS OFF, I HAVE REPLACED EVERYTHING & 1 YEAR LATER AND 25,000 MILES LATER & 5 ACCIDENTS THE VEHICLE STILL DOES IT NOW IT WONT EVEN START. THIS IS VERY DANGEROUS AND THERE SHOULD BE A RE-CALL ON THIS I'VE READ THAT THIS IS VERY COMMON IN THIS VEHICLE AND THERE ARE VARIOUS RECALLS ON THE WIRING HARNESS, TRANSMISSION, FUEL LINE, FILTER, HEADLIGHTS, TOWING PACKAGE, BRAKE SYSTEM, BRAKE LIGHTS, BRAKE WARNING LIGHTS. EVERYBODY WHO IS EXPERIENCING THIS ISSUE SHOULD FILE A COMPLAINT TO RESOLVE THIS ISSUE. I ALMOST LOST MY LIFE MANY TIMES AND I LOST ALOT OF MONEY ON THIS VEHICLE GM SHOULD TAKE THIS TRUCK BACK THAT'S FOR SURE 2002 C3500 EXPRESS / CUTAWAY DURAMAX DIESEL *TR

Service Brakes
Filed Oct 18, 201322,000 milesPA

TL* THE CONTACT OWNS A 2002 CHEVROLET C/K 3500. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, HE DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE CONTINUED TRAVELING INTO THE INTERSECTION UNTIL THE VEHICLE STOPPED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE FRONT BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED FOUR ADDITIONAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000. THE VIN WAS UNAVAILABLE.

Engine
Filed Sep 11, 2013500 milesIN

TL* THE CONTACT OWNS A 2002 CHEVROLET SILVERADO 3500. THE CONTACT STATED WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE CRANKSHAFT POSITION SENSOR FAILED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 500.

Tires
Filed Jul 8, 2013MA

I HAVE HAD 2 OF THEM FAIL ON MY WORK TRUCK. BOTH HAD VERY LOW MILES. TIRES COMPLETELY BLEW OUT.

Service Brakes
Filed Jun 30, 2013160,000 milesVA

BRAKE LINE FAILURE. COMING TO STOP LIGHT, BRAKES WENT OUT CAUSING ME TO RUN THE LIGHT ALMOST CAUSING MAJOR ACCIDENT. THIS HAPPENED IN FEB 2013. HAD BRAKE LINE REPAIRED. IN JUNE 2013 SAME THING HAPPENED AGAIN / DIFFERENT BRAKE LINE. NEED TO REPLACE ALL BRAKE LINES. *TR

Service Brakes
Filed Nov 12, 201265,000 milesMD

WHILE STOPPING; BRAKE PEDAL WENT TO THE FLOOR AND WAS BARELY ABLE TO STOP VEHICLE. IF I HAD BEEN DIVING @ HIGHWAY SPEED I WOULD NOT HAVE BEEN ABLE TO STOP AND WOULD HAVE BEEN IN A BAD ACCIDENT. AFTER GETTING OUT OF VEHICLE, FOUND BRAKE FLUID LEAKING ON GROUND UNDER VEHICLE THAT WAS COMING FROM ABOVE LEFT FRAME MEMBER JUST TO REAR OF FIREWALL @ LOCATION WERE BRAKE LINES ALL COME TOGETHER. THERE WAS A LINE OF BRAKE FLUID ON PAVEMENT THE ENTIRE DISTANCE THAT I HAD BEEN TRYING TO STOP. BRAKE LINES APPEARED TO BE RUSTED THRU ALSO OBSERVED THAT FUEL LINES BADLY RUSTED ALSO. I HAVE SINCE FOUND OUT THAT THIS IS AN ONGOING PROBLEM WITH CHEVROLET TRUCKS AND THAT GM HAS MADE A KIT TO REPAIR PROBLEM. THIS IS SERIOUS DESIGN FLAW THAT GM SHOULD ISSUE A RECALL AND FIX @ THEIR EXPENSE. THERE SHOULD BE AN IMMEDIATE SAFETY RECALL TO ADDRESS THE PROBLEM BEFORE SOMEONE GET SERIOUSLY INJURED OR KILLED. *TR

Service BrakesCrash
Filed Oct 7, 201262,000 milesVA

BRAKE FAILED COMING INTO HOME'S DRIVEWAY WHICH RESULTED IN CRASH WITH MINOR DAMAGE. INSPECTION SHOWED THAT THE REAR BRAKE LINES WERE COMPLETELY RUSTED THROUGH. *TR

Service Brakes, Hydraulic
Filed Aug 24, 201141,500 milesPA

TL* THE CONTACT OWNS A 2002 CHEVROLET C3500. THE CONTACT WAS DRIVING APPROXIMATLEY 25 MPH WHEN THE BRAKES WERE APPLIED AND THE PEDAL WENT TO THE FLOORBOARD WITHOUT THE VEHICLE STOPPING. THE CONTACT WAS ABLE TO COAST TO THE SIDE OF THE ROAD WITHOUT A CRASH. THE CONTACT CHECKED THE MASTER CYLINDER AND FOUND THAT THE BRAKE FLUID WAS DEPLETED AND HE COULD SEE BRAKE FLUID LEAKING FROM UNDER THE VEHICLE. THE FAILURE WAS CAUSED BY A RUPTURE OF ONE OF THE MASTER CYLINDER BRAKE LINES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,500.

Service Brakes, Hydraulic › Foundation Components › Hoses, Lines/Piping, and Fittings
Filed Jul 20, 2011NJ

S10 APPROPRIATE HANDLING -COPY OF A LETTER TO THE PRESIDENT RE THE DANGERS OF RUPTURING BRAKE LINES ON A 2002 CHEVROLET SILVERADO 3500. *TGW THE CONSUMER STATED THE VEHICLE NEEDED FRONT BRAKE PADS, ROTORS WHICH WERE MORE RUSTED OUT THAN WORN AND ONE CALIPER. AS THE CONSUMER WAS BLEEDING THE AIR FROM THE HYDRAULIC CIRCUIT, HE NOTICED BRAKE FLUID POURING OUT OF THREE LOCATIONS ON THE DRIVER'S SIDE. THE STEEL BRAKE LINES HAD RUPTURED ON BOTH HYDRAULIC CIRCUITS DUE TO THE STEEL LINES RUSTING OUT. THE CONSUMER REPLACED ALL OF THE STEEL LINES, AS SOME OF THE RUST WAS HIDDEN FROM VIEW WITHIN PLASTIC RETAINERS. *JB

Tires
Filed May 16, 2011SC

ON SUNDAY MAY THE 15TH THE WALMART TLE ON BUSH RIVER RD IN COLUMBIA SC INSTALLED TWO FRONT TIRES ON A 2002 CHEVY 3500 VAN. THEY INSTALLED TWO P RATED TIRES EVEN THOUGH THE VEHICLE CALLS FOR LT. THEY ALL SO PUT 55PSI IN THE TIRES WHEN THE TIRES ARE ONLY RATED FOR 44PSI. THE TIRES ARE NOT RATED FOR THIS. ALSO THERE WAS NO DOT CARD GIVEN OUT. *TR

Service Brakes, Hydraulic
Filed May 5, 201180,000 milesMD

HUSBAND PERFORMED OIL CHANGE ON TRUCK. TRUCK IS DRIVEN INFREQUENTLY, ONLY USED FOR TOWING MY HORSE TRAILER, SO OIL IS ONLY CHANGED ABOUT ONCE A YEAR, AND TRUCK IS GARAGE KEPT. WHEN UNDERNEATH TRUCK, HUSBAND NOTICED THAT ALL BRAKE LINES FEEDING INTO THE ABS UNIT ARE SEVERELY CORRODED AND COULD FAIL AT ANY TIME. BASED ON CONDITION OF BRAKE LINES, HUSBAND (A MECHANIC) FEELS ABS UNIT IS PROBABLY FULL OF RUST AS WELL. ENTIRE BRAKING SYSTEM MAY BE COMPROMISED AND FULL OF RUST. TRUCK WILL NOT BE SAFE TO DRIVE UNTIL BRAKE LINES ARE REPLACED, AND POTENTIALLY ENTIRE BRAKING SYSTEM IS OVERHAULED. CALLED DEALERSHIP, THEY REFUSED TO DO ANYTHING BECAUSE THE TRUCK IS OUT OF WARRANTY. WE HAVE CONTACTED CHEVROLET DIRECTLY AND ARE AWAITING A RETURN PHONE CALL. MY HUSBAND HAS 30 AND 40 YEAR OLD CARS AT HOME THAT HAVE CLEANER ORIGINAL BRAKE LINES THAN OUR 10 YEAR OLD TRUCK DOES.

Engine and Engine Cooling
Filed May 2, 201134,000 milesFL

TL*THE CONTACT OWNS A 2002 CHEVROLET SILVERADO 3500. THE CONTACT STATED THE VEHICLE WOULD SHUT DOWN WITHOUT WARNING. THERE WAS NO INDICATION THAT THE VEHICLE WAS SHUTTING OFF, BUT THE VEHICLE WOULD START BACK UP WITHIN A FEW MINUTES. THE CONTACT REPLACED THE FUEL FILTER AND HAD THE FUEL SYSTEM CHECKED, BUT NONE OF THE REPAIRS CORRECTED THE FAILURE. THE CONTACT FOUND NHTSA CAMPAIGN ID NUMBER: 01V521000 (ENGINE AND ENGINE COOLING), DEALING WITH THE CRANKSHAFT POSITION SENSOR FOR THE 2001 MODEL YEAR AND INDICATED THAT THE 2002 MODEL YEAR HAD THE IDENTICAL FAILURE. THE FAILURE MILEAGE WAS 34,000 AND THE CURRENT MILEAGE WAS 35,000. UPDATED 5/24/11 *CN THE CONSUMER STATED HE REPLACED THE CRANKSHAFT POSITION SENSOR AT HIS EXPENSE. UPDATED 06/06/11

Visibility › Glass, Side/Rear
Filed Oct 1, 201030,000 milesTX

TL*THE CONTACT OWNS A 2002 CHEVROLET 3500 . THE CONTACT STATED THAT THE REAR WINDOWS ON BOTH SIDES FELL OUT ON THE ROAD AT DIFFERENT TIMES. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE WINDOWS WERE MANUFACTURED BY C. R. LAURENCE COMPANY IN HOUSTON TEXAS. THE CURRENT MILEAGE WAS 30,000.

Service Brakes, Hydraulic
Filed Sep 28, 201040,000 milesVA

ANTI-LOCK BRAKING SYSTEM CONSISTENTLY ENGAGES WHEN AT SLOW-SPEED STOPPING (5-8 MPH). PROBLEM STARTED AT THE 40,000 MILE MARK. DEALER INFORMED THAT THERE IS A RECALL ON THE ISSUE BUT MY VIN DOES NOT QUALIFY. *TR

Engine and Engine Cooling › Engine
Filed Jun 4, 201062,000 milesNY

TL* THE CONTACT OWNS A 2002 CHEVROLET SILVERADO 3500. THE CONTACT STATED WHEN AT SPEEDS OF AT LEAST 60 MPH SITTING IDLE AT A TRAFFIC STOP, THE VEHICLE WOULD STALL WITHOUT WARNING. WHEN THE FAILURE WOULD OCCUR, THE VEHICLE WOULD LOSE POWER STEERING AND BRAKING POWER AS HE WOULD COAST TO THE SIDE OF THE ROADWAY. THE CONTACT WOULD BE ABLE TO RESTART THE VEHICLE AND ON OCCASION, IT WOULD TAKE SEVERAL ATTEMPTS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER FILED A CLAIM FOR THE CONTACT BUT WOULD NOT PROVIDE ANY IMMEDIATE ASSISTANCE. THE FAILURE MILEAGE WAS 62,000 AND THE CURRENT MILEAGE IS 69,976. THE CONSUMER STATED SINCE THE REPORT WAS FILED, HE HAD THE CRANK SENSOR REPLACED AND IT ELIMINATED THE PROBLEM. UPDATED EVOQ 10/22/10

Service Brakes, Hydraulic
Filed Feb 23, 2010OK

HYDRAULIC:ANTILOCK DURING LOW-SPEED BRAKE APPLICATIONS THE BRAKES PUSH BACK AND DON'T NOT STOP THE TRUCK THE POWER STEERING ALSO CUTS OUT WHEN THIS HAPPENS. *TR

Fuel System, Gasoline › Fuel Injection System › Injectors
Filed Dec 28, 200987,000 milesCT

TL* THE CONTACT OWNS A 2002 CHEVROLET SILVERADO 2500. THE FUEL INJECTOR THAT CONNECTS TO THE MOTOR HAS FAILED. THE VEHICLE DEALER AND MANUFACTURER WERE NOTIFIED. HE WAS ADVISED TO THAT HE WOULD HAVE TO BEAR THE EXPENSE OF THE REPAIR. THE FAILURE MILEAGE WAS 87,000. UPDATED 2/17/10 *CN UPDATED 02/22/10

Service Brakes, Hydraulic
Filed Dec 22, 2009135,000 milesGA

TL* THE CONTACT OWNS A 2002 CHEVROLET SILVERADO 3500. THE FRONT BRAKE SENSOR HAS FAILED BECAUSE OF CORROSION. THE VEHICLE WAS TAKEN TO THE DEALER AND HE WAS ADVISED THAT SINCE THE WARRANTY EXPIRED NO ASSISTANCE WOULD BE PROVIDED. THE FAILURE MILEAGE WAS 135,000.

20 of 50 complaints, reproduced as filed.

Across model years

Worst on record: 2000
YearComplaintsRecallsFiresDeathsAssessment
20262300Routine
202512120Routine
202449302Fatalities reported
202315100Routine
202227310Routine
202140510Routine
202042810Routine
201922700Routine
201819600Routine
201713600Routine
201651600Routine
201552730Routine
201410310Routine
201326410Routine
201223401Fatalities reported
201129500Routine
20102501Fatalities reported
200910610Routine
200831410Routine
200739520Routine
200652031Fatalities reported
200546100Routine
200441100Routine
200342110Routine
2002 — this page50200Routine
200172210Routine
200080210Routine
199947100Routine
199867120Routine
199761110Routine
19961000Routine
19941000Routine

Compare every Silverado 3500 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: May 19, 2006. Source: NHTSA Office of Defects Investigation.