Owners filed 9 complaints about this vehicle with federal regulators, most often about the tires › pressure monitoring and regulating systems. It has been recalled 2 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Vehicle Speed Control
1
1
0
0
Unknown or Other
1
0
0
0
Tires › Pressure Monitoring and Regulating Systems
1
0
0
0
Tires
1
0
0
0
Structure › Body
1
0
0
0
Fuel System, Gasoline
1
0
0
0
Fuel System, Diesel
1
0
0
0
Electrical System
1
0
0
0
Air Bags › Side/Window › Curtain
1
0
0
0
2 safety recalls
Part 573 reports
Equipment Adaptive/Mobility14V706000
Filed Nov 5, 201434 vehiclesCummings Mobility Conversion & Supply
Defect. Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation after January 1, 2006. The platform side plate of the affected wheelchair lifts may crack.
Risk. If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
Remedy. Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.
Equipment › Appliance › Air Conditioner09V456000
Filed Nov 19, 2009269 vehiclesCues, Inc.
Defect. CUES, INC. IS RECALLING CERTAIN MODEL YEAR 2007-2009 SERVICE VEHICLES BUILT ON VARIOUS CHASSIS EQUIPPED WITH CARRIER AIRV CEILING UNITS, MODEL NOS. 68RV0010BA, 68RV0012CA, AND 68RV0010EA. THE HEATER ELEMENT IN THESE ASSEMBLIES MAY BE DEFECTIVE WHICH COULD CAUSE THE UNIT TO CREATE SMOKE OR SPARKS.
Risk. THIS DEFECT COULD RESULT IN A FIRE.
Remedy. CUES IS WORKING WITH CARRIER TO REMEDY THE AFFECTED VEHICLES. REPAIRS WILL BE MADE BY CARRIER FREE OF CHARGE. PLEASE SEE CARRIER'S DEFECT REPORT 09E-053. THE SAFETY RECALL BEGAN ON JANUARY 5, 2010. OWNERS MAY CONTACT CARRIER AT 1-877-584-7059 OR CUES AT 1-407-849-0190.
What owners reported
Newest filings
Structure › Body
Filed Feb 14, 201792,000 milesLA
EXTERIOR PAINT PEELS & FLAKES OFF IN SHEETS AS OF NOT ADHERING TO THE METAL. PEELS OFF BOTH WHILE DRIVING & WHEN PARKED. FLAKING OF PAINT IS CONTINUOUS.
Vehicle Speed ControlCrash
Filed Oct 27, 2015123,000 milesKY
TL* THE CONTACT OWNS A 2009 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY ACCELERATED TO APPROXIMATELY 10 MPH. THE ENGINE WAS ON; HOWEVER, THE GEAR SHIFT WAS IN THE PARK POSITION WITH NO DRIVER. THE CONTACT MENTIONED THAT THE FRONT PASSENGER SEAT WAS OCCUPIED AT THE TIME OF THE FAILURE. THE VEHICLE CRASHED INTO A WALL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 123,000.
Air Bags › Side/Window › Curtain
Filed Sep 1, 201559,747 milesKS
TL* THE CONTACT OWNS A 2009 CHEVROLET EXPRESS 3500. UPON STARTING THE VEHICLE, THE SERVICE AIR BAG INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ROLL OVER SENSOR BECAME INOPERABLE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,747.
Unknown or Other
Filed Jul 29, 201559,747 milesKS
I TOOK THE VAN IN TO A DEALER TO FIND OUT WHY THE SERVICE AIR BAG LIGHT IS ON. AFTER PAYING $60.00 FOR A DIAGNOSTICS CHECK, (WHICH I STILL DON'T LIKE) THEY TOLD ME THE ROLLOVER SENSOR NEEDS TO BE REPLACED AT A CRIMINAL $700.00 WHICH I WILL NOT PAY. SOUNDS LIKE A GM ISSUE TO ME SO I CALLED THE HOT LINE AND A WEEK LATER THEY SAID THEY WOULD PAY $200.00 OUT OF THE $700.00 BECAUSE I WAS A GOOD GM BUYER. WRONG ANSWER. SO I FILLED OUT THE BBB COMPLAINT FORMS, WROTE AN ARTICLE ON CARCOMPLAINTS.COM, FILLING OUT THIS FORM, DROPPING OF THE PAPER WORK TO MY ATTORNEYS OFFICE TOMORROW, THEN HEADED TO THE FORD DEALERSHIP. UPDATED 10/01/15*LJ UPDATED 12/13/2017*CN
Tires
Filed Jun 22, 201414,000 milesNY
VEHICLE WAS SHAKING. TOOK TO [XXX] INC.IN SYRACUSE, NY FOR ALIGNMENT. WAS TOLD VEHICLE WAS IN ALIGNMENT. WAS TOLD THAT THE STEEL BELTS IN THE TIRES WERE BAD DUE TO TIRES BULGING ON THE OUTSIDE AND INDENTED IN THE CENTER OF THE TIRE. WOULD NOT RECOMMEND TIRE ROTATION. ALL 6 TIRES ARE EFFECTED. THE WORSE TIRE PASSENGER FRONT WAS USED IN THE DATA COLLECTED BY THIS SITE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical System
Filed May 15, 2014110,000 milesTX
TL* THE CONTACT OWNS A 2009 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT THE KEY FAILED TO TURN IN THE IGNITION IN ORDER TO START THE VEHICLE AND THE KEY COULD BE REMOVED FROM THE IGNITION WHILE THE VEHICLE WAS TURNED ON. THIS FAILURE OCCURRED INTERMITTENTLY FOR SEVERAL YEARS. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED A NEW KEY WAS NEEDED TO REPAIR THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Fuel System, Gasoline
Filed Aug 3, 201118,000 milesCA
WHEN REFUELING THIS VEHICLE, THE GASOLINE DOES NOT FLOW WITH EASE THROUGH THE INTAKE TUBES. IT BACKS UP, OVERFLOWING THE FILLER PIPE, SPILLING OUT OR SHUTTING OFF THE GAS NOZZLE REPEATEDLY. IT CAN TAKE TEN MINUTES TO PUT TEN GALLONS OF GASOLINE IN THE TANK. THERE ARE MANY OTHER OWNERS HAVING THE SAME PROBLEM. IT HAS HAPPENED ALMOST EVERY TIME WE PUT GASOLINE IN THE TANK. NOT JUST ONE INCIDENT FOR SURE. THIS IS ON THE CHEVY EXPRESS 3500 WHICH HAS BEEN MADE INTO A 2009 ROADTREK MOTORHOME VERSATILE 210. *KB
Fuel System, Diesel
Filed Dec 30, 201082,000 milesMO
CHEVY EXPRESS 4500 DIESEL CUTAWAY. FUEL OIL HEATER (FOH) IS AN AUXILIARY HEATER LOCATED UNDER THE CAB OF THE VEHICLE AND EXHAUSTS IN THE SAME AREA. ODOR OF PARTIALLY BURNED FUEL AND A STRONG EXHAUST SMALL WOULD ENTER THE CAB OF THE VEHICLE DURING LOW SPEED OPERATION IN COLD WEATHER. DUE TO THE INTERMITTENT CHARACTER OF THE ODOR A HOME CO MONITOR WAS PLACED IN THE CAB OF THE VEHICLE WHICH DID ALARM, PROMPTING THE VEHICLE TO BE REMOVED FROM SERVICE AND SENT FOR REPAIR. THE FOH REQUIRED REPLACEMENT. *TR
Tires › Pressure Monitoring and Regulating Systems
Filed Feb 11, 201051,000 milesME
I HAVE A 2009 CHEVROLET EXPRESS 3500 WITH 51,000 MILES ON IT. IN A TWO WEEK PERIOD AT THE END OF JAN '10 I HAD 3 TIRE VALVE STEM FAILURES. WHEN I ATTEMPTED TO REMOVE THE VALVE CAP TO CHECK AIR PRESSURE THE TOP OF THE STEM BLEW RIGHT OFF. I'VE REPLACED THREE AND THE ONE REMAINING FACTORY VALVE STEM IS ON THE DRIVERS SIDE FRONT TIRE. I'M IN FEAR OF MY LIFE DRIVING WITH THIS EQUIPMENT. WHAT HAPPENS IF IT FAILS WHILE I'M DRIVING 60 MPH DOWN THE HIGHWAY ?? *TR
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 5, 2014. Source: NHTSA Office of Defects Investigation.