Cues, Inc.: Equipment › Appliance › Air Conditioner
Cues, Inc. reported this defect to federal regulators on Nov 19, 2009 and put the number of vehicles at risk at 269. The repair is free for as long as the recall stands.
The defect
CUES, INC. IS RECALLING CERTAIN MODEL YEAR 2007-2009 SERVICE VEHICLES BUILT ON VARIOUS CHASSIS EQUIPPED WITH CARRIER AIRV CEILING UNITS, MODEL NOS. 68RV0010BA, 68RV0012CA, AND 68RV0010EA. THE HEATER ELEMENT IN THESE ASSEMBLIES MAY BE DEFECTIVE WHICH COULD CAUSE THE UNIT TO CREATE SMOKE OR SPARKS.
The risk
THIS DEFECT COULD RESULT IN A FIRE.
The remedy
CUES IS WORKING WITH CARRIER TO REMEDY THE AFFECTED VEHICLES. REPAIRS WILL BE MADE BY CARRIER FREE OF CHARGE. PLEASE SEE CARRIER'S DEFECT REPORT 09E-053. THE SAFETY RECALL BEGAN ON JANUARY 5, 2010. OWNERS MAY CONTACT CARRIER AT 1-877-584-7059 OR CUES AT 1-407-849-0190.
23 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2009 Chevrolet Express 3500 | 9 | 2 | 0 | 1 |
| 2009 Freightliner MT-45 | 0 | 3 | 0 | 0 |
| 2008 Chevrolet C4500 NA | 1 | 2 | 0 | 0 |
| 2008 Chevrolet C5500 | 1 | 5 | 0 | 0 |
| 2008 Chevrolet Express | 14 | 10 | 0 | 0 |
| 2008 Chevrolet Silverado 2500 | 191 | 4 | 4 | 5 |
| 2008 Ford E-450 | 6 | 8 | 0 | 0 |
| 2008 Ford F-550 SD | 26 | 4 | 0 | 2 |
| 2008 Ford F-650 SD | 2 | 4 | 0 | 0 |
| 2008 Freightliner MT55 | 0 | 3 | 0 | 0 |
| 2008 Freightliner Sprinter 3500 | 7 | 6 | 0 | 0 |
| 2008 International 4300 | 1 | 5 | 0 | 0 |
| 2008 Sterling Acterra | 1 | 13 | 0 | 0 |
| 2007 Chevrolet C4500 | 0 | 4 | 0 | 0 |
| 2007 Chevrolet C5500 | 2 | 6 | 0 | 0 |
| 2007 Chevrolet C6500 | 3 | 1 | 0 | 1 |
| 2007 Chevrolet Silverado 3500 | 39 | 5 | 2 | 1 |
| 2007 Ford E-350 | 18 | 35 | 1 | 2 |
| 2007 Ford E-450 | 12 | 11 | 2 | 2 |
| 2007 Freightliner Sprinter | 4 | 2 | 0 | 0 |
| 2007 GMC C5500 | 1 | 3 | 0 | 0 |
| 2007 Workhorse Stepvan | 0 | 1 | 0 | 0 |
| 2007 Workhorse W3 | 0 | 1 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 09V456000.
Full record for the 2009 Chevrolet Express 3500 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →