“My left headlight goes off but if I turn the headlights back off and back on it comes back on. The headlight is not burned out. This happens while on the freeway in the dark while raining. This happens intermittently and not all the time.”
Owner complaint, filed Nov 6, 2020 at 100,000 miles
“About 1.5 years ago during a vacation. My car decided to not shut off. I drove to the nearest dealership that was about the close. They assisted and said to hold the power button down until it shuts off then turn it back on. This was a dealership in georgia. The mechanic had heard of the problem before. I recently had the front dash light go completely out. I did not have an instrument panel at all.”
Owner complaint, filed Oct 20, 2020 at 160,000 miles
Complaints and recalls over time
By year of filing
All complaintsAbout the headlightsRecall (red: the headlights)NHTSA investigation opened
Complaints about the 2004 Prius peaked in 2005, with 172 filed that year. Owners had filed 1 complaints about the headlights before the first recall that covers it, 04V558000 in November 2004; 167 more have come in since. In 2025 owners filed 2 so far.
Filed Nov 14, 2012350,662 vehiclesToyota Motor Engineering & Manufacturing
Defect. Toyota is recalling certain model year 2004-2009 Prius vehicles manufactured August 6, 2003, through March 30, 2009 and FCHV-adv vehicles manufactured December 12, 2008, through September 13, 2011. During manufacturing, a scratch may have occurred inside of the electrically driven water pump at the coil wire. The coil wire may corrode at the scratched portion.
Risk. The corroded coil wire may break and the water pump could stop. The corroded coil wire could cause a short circuit between coil wires and a possible open fuse, creating a stall-like condition of the hybrid system while the vehicle is being driven. This may increase the risk of a vehicle crash.
Remedy. Toyota will notify its owners, and dealers will replace the electric water pump, free of charge. The recall began on January 17, 2013. Owners may contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331.
Filed Nov 14, 2012669,705 vehiclesToyota Motor Engineering & Manufacturing
Defect. Toyota is recalling certain model year 2004-2009 Prius vehicles manufactured August 5, 2003, through March 30, 2009. The affected vehicles have a steering intermediate extension shaft assembly built with metal splines that complete the connection from the steering wheel to the steering gear. These splines may have been manufactured with an insufficient hardness.
Risk. Over time, the splines may wear and eventually fail resulting in a loss of steering ability, increasing the risk of a vehicle crash.
Remedy. Toyota will notify owners, and dealers will inspect the extension shaft and replace it if it is one with insufficient hardness, free of charge. The recall began during December 2012. Owners may contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331.
Vehicle Speed Control › Accelerator Pedal09V388000
Filed Oct 5, 20094,445,056 vehiclesToyota Motor North America, Inc.
Defect. TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2010 PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT.
Risk. A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
Remedy. TOYOTA FILED AN AMENDED DEFECT REPORT ON NOVEMBER 25, 2009, STATING THAT DEALERS WILL MODIFY THE ACCELERATOR PEDAL AND, ON CERTAIN VEHICLES, ALTER THE SHAPE OF THE FLOOR SURFACE UNDER THE PEDAL. THESE CHANGES ADDRESS THE RISK OF PEDAL ENTRAPMENT DUE TO INTERFERENCE WITH THE FLOOR MAT. REDESIGNED ACCELERATOR PEDALS WILL BECOME AVAILABLE BEGINNING IN APRIL 2010 AND DEALERS WILL REPLACE ANY MODIFIED PEDAL WITH THE NEW PEDAL IF DESIRED. ALSO, DEALERS WILL REPLACE ANY GENUINE TOYOTA OR LEXUS ALL-WEATHER FLOOR MATS WITH REDESIGNED ALL-WEATHER MATS, OR REPURCHASE THE PREVIOUS MATS FROM OWNERS WHO DO NOT WANT THE NEW ONES. ADDITIONALLY, SOFTWARE MODIFICATIONS WILL BE INSTALLED ON CAMRY, AVALON AND LEXUS ES 350, IS 350 AND IS 250 MODELS THAT WILL ENSURE THAT THE BRAKE OVERRIDES THE ACCELERATOR IN THE EVENT BOTH BRAKE AND ACCELERATOR PEDALS ARE APPLIED. TOYOTA WILL BEGIN MAILING LETTERS TO OWNERS ON DECEMBER 31, 2009. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331, LEXUS AT 1-800-255-3987.
Filed May 31, 2006170,856 vehiclesToyota Motor North America, Inc.
Defect. THE INTERMEDIATE SHAFT AND SLIDING YOKE IN THE ELECTRIC POWER STEERING SYSTEM CAN CRACK WHEN LARGE FORCES ARE APPLIED AND THE CONNECTION MAY SEPARATE OR THE SLEEVE MAY FRACTURE.
Risk. THIS COULD RESULT IN A LOSS OF STEERING CONTROL OF THE VEHICLE.
Remedy. TOYOTA WILL REPLACE THE STEERING INTERMEDIATE SHAFT AND INSPECT THE SLIDING YOKE AND REPLACE IT IF NECESSARY. THE RECALL BEGAN ON JUNE 9, 2006. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Filed Apr 3, 2006133 vehiclesToyota Motor North America, Inc.
Defect. ON CERTAIN VEHICLES, DUE TO IMPROPER ASSEMBLY OF THE AIR BAG INFLATOR, WHICH IS USED IN THE SIDE AIR BAG, THE CURTAIN SHIELD AIR BAG, AND THE KNEE AIR BAG ASSEMBLY, SOME INFLATORS WERE PRODUCED WITH AN INSUFFICIENT AMOUNT OF THE HEATING AGENTS NECESSARY FOR PROPER AIR BAG DEPLOYMENT. IN THIS CONDITION, THE EXPANSION FORCE OF THE GAS MAY BE INSUFFICIENT TO PROPERLY INFLATE THE AIR BAG WHEN THE SRS SYSTEM IS ACTIVATED DURING A CRASH.
Risk. THIS MAY INCREASE THE RISK OF INJURY TO THE OCCUPANT IN THE INVOLVED SEATING POSITION IN THE EVENT OF A CRASH.
Remedy. DEALERS WILL REPLACE THE SPECIFIC SRS AIR BAG. THE RECALL BEGAN ON APRIL 6, 2006. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371, SCION AT 1-866-548-1851, OR LEXUS AT 1-800-255-3987.
Filed Nov 22, 2004183,090 vehiclesToyota Motor North America, Inc.
Defect. CERTAIN PASSENGER VEHICLES MAY BE EQUIPPED WITH AN IMPROPERLY DESIGNED BRAKE LIGHT SWITCH. A SILICON OXIDE BUILD-UP OCCURS ON THE CONTACTS INSIDE THE BRAKE LIGHT SWITCH, WHICH CAN MAKE IT INOPERABLE.
Risk. IF THE SWITCH IS INOPERABLE, THE BRAKE LIGHTS WILL NOT ILLUMINATE AND CAN INCREASE THE RISK OF A CRASH.
Remedy. DEALERS WILL REPLACE THE BRAKE LIGHT SWITCH. THE RECALL BEGAN DURING DECEMBER 2004. OWNERS SHOULD CONTACT TOYOTA AT 1-800-331-4331.
All 6 campaigns on file, newest first.
NHTSA investigations
Office of Defects Investigation
Before a recall there is often an investigation: NHTSA opens one when complaints or manufacturer data point to a safety defect. 3 name the 2004 Prius.
Opened Jan 27, 2023Closed Aug 7, 2023Led to recall 22V063000electrical system
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after …
The Office of Defects Investigation (ODI) received a January 2013 defect petition requesting that it open an investigation on Model Year (MY) 2004-2009 Toyota Prius vehicles to address a possible manufacturing safety defect related to the steering column intermediate shaft.During the defect petition evaluation, ODI: 1.Reviewed the petition and its enclosures; 2.Reviewed the subject steering system layout; 3.Examined the Petition Vehicle?s history, including its repair history; 4.Reviewed and followed-up potentially related consumer complaints; 5.Assessed Safety Recalls 06V-188 and 12V-537; …
Odi opened pe05-029 based on 33 reports of alleged gasoline engine stalling on the subject vehicles.the subject vehicles are gasoline/ electric hybrid vehicles that can be operated in gasoline or electric modes, or a combination of both depending on the power demand.all reports allege that the gasoline engine shut down suddenly without warning.some of the complainants reported that the vehicle continued to operate using the electric mode for a period of time after the gas engine stalled and some reported that the vehicle shut down at the same time that they felt the gas engine stalled.some …
Technical service bulletins
226 on file
Repair instructions the manufacturer sent its dealers for the 2004 Prius. Not recalls: the fix is usually free only while the car is under warranty.
equipment 68electrical system 54engine 28body and frame 24brakes 12airbags 6backup camera 4tires 4
Dealer email: In these vehicles, Toyota has received some reports where various brake system related warning lamps illuminate due to internal malfunctions of the Brake Actuator assembly. Although the Brake Actuator Assembly is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the …
Dealer Letter: In these vehicles, Toyota has received some reports where various brake system related warning lamps illuminate due to internal malfunctions of the Brake Actuator assembly. Although the Brake Actuator Assembly is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the …
Region email: In these vehicles, Toyota has received some reports where various brake system related warning lamps illuminate due to internal malfunctions of the Brake Actuator assembly. Although the Brake Actuator Assembly is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the …
Region Letter: In these vehicles, Toyota has received some reports where various brake system related warning lamps illuminate due to internal malfunctions of the Brake Actuator assembly. Although the Brake Actuator Assembly is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the …
HID HEADLIGHT SYSTEM - DIAGNOSTIC TIPS. *NJ UPDATED 6/17/08. *NJ
What owners reported
Newest filings
Service Brakes
Filed Sep 24, 2025MD
Codes C1256 and C1391 ACC low pressure and abnormal leak of ACC press
Electrical System
Filed Jul 21, 2025MI
The odometer on my 2004 Prius stops at 299,999. This is a known problem in the 04-05 models that was corrected in 2006. Leaves me unable to track miles for maintenance and other uses. This also has the problem with the entire digital dash going dark which means no speedometer or gas gauge. Making the vehicle almost unable to be driven safely at this point. I have reached out to Toyota and they verify that it was an issue with this year range but because I have owned it too long they don't do anything about it
Electrical System
Filed Nov 12, 2022VT
During a hot period of summer, my drive selector decided to not stay in the drive position unless I held it there. I could make the initial selection of drive and then stop on the gas, but it would not stay unless I physically held the lever down in the drive position. I never had an issue with the reverse position; only drive. I could always get the car back into Park. This is an extremely unsafe driving condition because it happens without warning and the fix is not obvious. Once the driver is aware of the fix, it forces them into an unsafe driving condition: driving with one hand on the parking selector. Once cooler weather came, the issue went away. It didn't happen on all hot days and was intermittent. I replaced the drive selector in 2022 and have only had the issue come up one other time since replacing this part.
The contact owns a 2004 Toyota Prius. The contact stated while driving 51 MPH, the vehicle experienced phantom braking and a loss of power steering assist with the engine overheating message displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 154,079.
Engine
Filed Apr 14, 202283,200 milesCA
The contact owns a 2004 Toyota Prius. The contact stated while driving approximately 30 MPH, the vehicle stalled. The vehicle lost power steering functionality but the contact was able to safely pull off of the road. The contact stated that the check engine warning light and other unknown warning lights were illuminated before the vehicle stalled. Additionally, the instrument panel went black. The contact stated that she attempted to restart the vehicle but the vehicle would not restart. The contact had the vehicle towed to her residence and later towed to an independent mechanic. The vehicle was diagnosed and it was determined that a wiring cable connector had melted onto the battery and affected the engine. Additionally, the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 83,200.
Vehicle Speed Control
Filed Apr 2, 2022TX
I need your help to get Toyota to fix 2 items: -ABS Accumulator: I understand Toyota at one time had a recall on the ‘ABS Accumulator’, that may have expired. At that time, I did not have any issue, nor was I aware of the recall. Now the ‘ABS Accumulator’ has gone out and is really hurting the braking. I had to get new brakes & they get locked because of the ABS malfunction. It is an expensive item – more than the cost of the car. I intend to keep the car for a long time, if Toyota can help me get the ABS Accumulator fixed? -MFD: The Multi-Functional Display (MFD) in the middle of the dashboard, has gone blank. It used to just partially blank out before, but now the whole screen is blank all the time, making it very hazardous to drive. Obviously, there is nothing I have done & it is a manufacturing defect, because it should last the life of the car. Please have Toyota fix the 2 problems (ABS & MFD). All requests to Toyota have gone unfulfilled. Your help is needed & will be greatly appreciated.
Toyota has issued time-limited 'Warranty enhancement program ZG1' instead of working with the NHSTA to issue a comprehensive BRAKE ACTUATOR ASSEMBLY RECALL. ZG1 was explicitly in place only from April 2016 to Dec 2017, requiring dealer verification of an actual system failure prior to 31 Dec 2017. My failure occurred in 2021 and Toyota will not extend ZG1 for me (case 211015000390). Obviously the BRAKE ACTUATOR is a key safety component. Obviously this is a design flaw - brake systems MUST be designed to last the life of the vehicle. Obviously Toyota has had an excessive number of failures. Toyota is improperly using this 'warranty enhancement program ZG1' to avoid the NHSTA and to avoid responsibility for the poor BRAKE ACTUATOR ASSEMBLY design. Per their letter to owners, Toyota was NOT replacing the BRAKE ACTUATOR ASSEMBLY on a preventive basis prior to actual brake failure. Because of the importance and severity, Toyota should have replaced the BRAKE ACTUATORS via a recall. I would like Toyota to fix my faulty brakes at their expense.
Service Brakes
Filed May 12, 2021242,520 milesCA
BRAKE ACTUATOR WENT OUT AND DEALER SAID TOYOTA USED TO COVER IT, BUT NOT ANYMORE. I SEARCHED THE INTERNET AND DISCOVERED THIS [PART IS BAD IN MOST PRIUS VEHICLES AND TOYOTA EXTENDED THE COVERAGE ON THE 2010-2015 UNTIL AUGUST 31, 2021. UNFORTUNATELY MY CAR IS 2004 AND DOES NOT GET THE BENEFIT OF THE EXTENSION. THE COST TO REPAIR IS ALMOST $4,000. TOYOTA KNOWS OF THIS ISSUE AND SHOULD REPAIR MY CAR AS THEY ARE WITH THE OTHER YEARS 2010-2015. THIS IS A DRIVER SAFETY ISSUE.
Electrical System
Filed Nov 8, 2020160,000 milesID
ALL THE INSTRUMENT CLUSTER LIGHTS CONTINUE TO GO OUT ON MY 04 PRIUS. I DON'T KNOW HOW MUCH FUEL I HAVE THIS COULD BE A SAFETY ISSUE. I DON'T KNOW HOW FAST I'M GOING THIS COULD DEFINITELY BE A SAFETY ISSUE. AND ZERO WARNING LIGHTS COME ON THIS IS DEFINITELY A SAFETY ISSUE. BY LOOKING ON THE INTERNET I CAN TELL THOUSANDS OF PRIUSES HAVE THIS EXACT SAME ISSUE WITH THE INSTRUMENT PANEL CLUSTER GOING OUT. THIS SHOULD DEFINITELY BE A RECALL.
Exterior Lighting
Filed Nov 6, 2020100,000 milesOR
MY LEFT HEADLIGHT GOES OFF BUT IF I TURN THE HEADLIGHTS BACK OFF AND BACK ON IT COMES BACK ON. THE HEADLIGHT IS NOT BURNED OUT. THIS HAPPENS WHILE ON THE FREEWAY IN THE DARK WHILE RAINING. THIS HAPPENS INTERMITTENTLY AND NOT ALL THE TIME.
Exterior Lighting
Filed Oct 20, 2020160,000 milesAL
ABOUT 1.5 YEARS AGO DURING A VACATION. MY CAR DECIDED TO NOT SHUT OFF. I DROVE TO THE NEAREST DEALERSHIP THAT WAS ABOUT THE CLOSE. THEY ASSISTED AND SAID TO HOLD THE POWER BUTTON DOWN UNTIL IT SHUTS OFF THEN TURN IT BACK ON. THIS WAS A DEALERSHIP IN GEORGIA. THE MECHANIC HAD HEARD OF THE PROBLEM BEFORE. I RECENTLY HAD THE FRONT DASH LIGHT GO COMPLETELY OUT. I DID NOT HAVE AN INSTRUMENT PANEL AT ALL. THE WAS NOT A WAY TO SEE MPH, GAS GAUGE, WARNING LIGHTS, NOTHING. THE CENTER MONITOR STAYED ON. IT TOOK 2 DAYS BUT IT CAME BACK ON. A WEEK LATER IT HAPPENED AGAIN AND AGAIN CAME BACK ON. WARNING LIGHTS CAME ON AND I DROVE TO DEALERSHIP. IT WAS THE 2ND WATER PUMP GOING OUT. AS I WAS LEAVING MY DASH LIGHTS WENT OUT AGAIN. I TOOK IT BACK INTO THE PRIUS DEALERSHIP. THEY HAD PAPERWORK STATING THERE HAD BEEN ISSUES WITH THE METERED DASH BEFORE. IS THERE A RECALL ON IT OR NOT? I HAD TO HAVE A CAR AND WAS ALLOWED TO LEAVE WITH THE DASH NOT WORKING. I DROVE TO A GAS STATION. AFTER FILLING WITH GAS THE DASH LIGHTS CAME ON AGAIN. I HAD TO PAY FOR THE METERED DASH PART TO BE ORDERED UP FRONT BECAUSE THE MECHANIC SAID IT MAY COME BACK ON. THERE SHOULD BE A RECALL ON THIS AS IT IS AN ONGOING ISSUE. THE MECHANIC EVEN CALLED IT A SHORT. DUE TOT HE PAPERWORK THE DESK REPRESENTATIVE HAD, IT APPEARS THERE HAVE BEEN SEVERAL REPORTS BEFORE ON THE METERED DASH SHORTING. PLEASE HELP. I NEED THE CAR AND CANNOT AFFORD THESE RIDICULOUS PRICES FOR MANUFACTURER MISTAKES.
SteeringCrash
Filed May 19, 2020135,265 milesMA
I WAS DRIVING APPROX. 15 MPH ON A STREET ON 5/14/20 AND WAS MAKING A SOFT TURN AND HEARD A 'CLICK' NOISE. IMMEDIATELY AFTER MY STEERING WHEEL BEGAN TO SPIN FREELY WHILE TOTALLY DISENGAGED FROM THE FRONT WHEELS CAUSING TOTAL INABILITY TO CONTROL DIRECTION OF VEHICLE TRAVEL. THIS CAUSED A MINOR COLLISION WITH ROCK /DEBRIS WHICH CAUSED MINOR FRONT BUMPER DAMAGE. I THEN HAD VEHICLE TOWED TO NEAREST MECHANIC WHO DETERMINED THAT THE MAIN BOLT AT THE INTERMEDIATE STEERING SHAFT AND STEERING RACK WAS DISCONNECTED. THE MECHANIC CHECKED THE SHAFT AND SPLINES FOR DAMAGE AND FOUND NONE, THEN PROCEEDED TO REATTACH BOLT. I WAS ALSO INFORMED BY THIS MECHANIC THAT TOYOTA HAD TWO RELATED RECALLS: ONE FOR THE STEERING SHAFT, AND ONE FOR THE INTERMEDIATE STEERING SHAFT EXTENSION. BOTH OF THESE RECALLS HAD BEEN ADDRESSED AND REPLACEMENT PARTS INSTALLED FOR MY VEHICLE. THERE ARE TWO RELATED RECALLS: 06V188000 (STEERING SHAFT) AND 12V537000 (INTERMEDIATE STEERING EXTENSION SHAFT). *TR
Electrical System
Filed Apr 13, 2020250,000 milesOH
HEADLIGHTS OCCASIONALLY GO OUT AT RANDOM WHILE DRIVING. BEGAN WITH DRIVER SIDE, VERY INTERMITTENT, BECAME MORE FREQUENT, NOW ALSO INCLUDES PASSENGER SIDE. BOTH HAVE GONE OUT AT THE SAME TIME WHILE DRIVING AT NIGHT TWICE. TURNING ALL LIGHTS OFF BRIEFLY AND BACK ON WILL RE-ILLUMINATE THE HEADLIGHTS. PROBLEM FIRST OCCURRED SEVERAL MONTHS AGO AND HAS GOTTEN PROGRESSIVELY MORE FREQUENT. NOW, ONCE LIGHT(S) GOES OUT DURING A DRIVE, IT WILL CONTINUE TO DO SO REPEATEDLY EVERY FEW MINUTES. VERY DANGEROUS.
Exterior Lighting
Filed Feb 17, 2020CA
HEADLIGHT GO OUT DAILY AND HAPPENS WHILE DRIVING AT NIGHT FROM WORK, THEY TURN BACK ON SWITCH ON AND OFF
Electrical System
Filed Dec 17, 2019130,000 milesFL
COMBINATION METER IS BLACK 90% OF THE TIME. RESTARTING ENGINE OR DISCONNECTING BATTERY ONLY WORKS ON OCCASION. HAVE SAFETY CONCERNS.
Service BrakesCrash
Filed Sep 25, 2019138,000 milesMA
WHEN STOPPING SUDDENLY SOMETIMES THE BRAKES ON MY 2004 PRIUS WOULD NOT RESPOND IMMEDIATELY AS THEY SHOULD. THEY WOULD RELEASE THE CALIPERS COMPLETELY AND THE ONLY WAY TO STOP WOULD BE TO LET OFF THE BRAKES AND PRESS THEM AGAIN. IT DOES NOT HAPPEN OFTEN BUT IT IS REGULAR ENOUGH THAT THIS HAS ALWAYS CONCERNED ME VERY MUCH. TODAY I WAS FOLLOWING A CAR WHO SLAMMED ON THEIR BRAKES VERY SUDDENLY AND THEREFOR I ALSO HAD TO SLAM ON MY BRAKES. THIS SAME ISSUE OCCURRED AND I DID NOT HAVE TIME TO RELEASE THE BRAKES AND PRESS THEM AGAIN CAUSING ME TO HIT THE BACK OF THE CAR THAT I WAS FOLLOWING. I MAINTAIN MY CARS VERY WELL AND THIS CAR WAS IN TOP CONDITION WITH BRAND NEW TIRES. THE BRAKES DO NOT EVEN ACTIVATE ENOUGH TO SQUEAL OR LEAVE ANY RUBBER BEHIND. THERE IS NO WAY THAT I COULD POSSIBLY HAVE STOPPED IN TIME. THIS IS NOT SAFE AND NEEDS TO BE RESOLVED FOR OTHER PEOPLE WHO HAVE THESE CARS.
Service Brakes
Filed Aug 26, 2019138,900 milesTX
BRAKE ACTUATOR ASSEMBLY MALFUNCTIONED, AND HAD TO BE REPLACED, JUST AS PREDICTED IN TOYOTA'S WARRANTY ENHANCEMENT ZG1. TOYOTA KNOWS THE PART IS DEFECTIVE, BUT THEY REFUSED TO REPLACE IT UNTIL IT FAILED, AND MINE DID NOT FAIL UNTIL AFTER THE EXTENDED WARRANTY DEADLINE. THIS FAILURE HAPPENED ON I-45 NEAR MADISONVILLE AND I HAD TO PULL OFF THE ROAD BECAUSE A WARNING LIGHT BRAKE LIGHT WENT ON.
Service Brakes
Filed May 21, 2019190,000 milesFL
WHEN DRIVING DOWN THE ROAD ALL OF A SUDDEN WE TRIED TO USE THE BRAKES AND IT FELT LIKE WE ONLY HAD 10% OF OUR BRAKING ABILITY. THE BRAKE LIGHT CAME ON AND ABS LIGHT WENT ON AND THE STABILITY CONTROL LIGHT CAME ON AS WELL AS A WARNING BUZZER. IT FELT LIKE WE HAD MANUAL BRAKES.
Steering
Filed Apr 23, 2019138,000 milesMA
TL* THE CONTACT OWNS A 2004 TOYOTA PRIUS. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 12V537000 (STEERING) BY BALISE TOYOTA (1399 RIVERDALE ST, WEST SPRINGFIELD, MA 01089, (413) 306-3037), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 138,000.
Electrical System
Filed Apr 22, 2019115,000 milesCO
I AM THE OWNER OF A 2004 PRIUS. AFTER BUYING MY CAR USED 2 YEARS AGO I NOTICED THAT ONCE IN AWHILE THE DISPLAY, INCLUDING FUEL CONSUMPTION, SPEEDOMETER, ODOMETER, AND MORE, WOULD NOT LIGHT UP AND THAT THE CAR WOULD NOT TURN OFF EASILY SEVERAL TIMES I HAVE BEEN IN SITUATIONS WHERE I HAVE LITTLE GAS AN AM UNABLE TO SEE MY GAS GAUGE OR KNOW HOW FAT IAM GOING ON THE HIGHWAY. I UNDERSTAND THAT THIS WAS ONCE COVERED BY TOYOTA UNDER THE WARRANTY EXTENSION BUT IS NOT CONSIDERED A SAFETY CONCERN. THE WARRANTY EXTENSION IS EXPIRED. IN WHAT UNIVERSE ARE A FUNCTIONING FUEL GAUGE AND SPEEDOMETER NOT CONSIDERED A SAFETY CONCERN? I AM ALSO CONCERNED THAT THIS WILL DETERIORATE FURTHER AND CAUSE AN ACCIDENT.
Electronic Stability Control (esc)
Filed Apr 1, 20195 milesCA
(COMBINATION METER PROBLEM) WHILE DRIVING AT NIGHT ON THE FREEWAY THE ENTIRE INSTRUMENT PANEL (DASH BOARD) STARTED BLINKING ON AND OFF. FOR OUR SAFETY, WE DECIDED TO SLOW DOWN AND EXIT THE FREEWAY AND STOP IN A SAFE AREA. WE TURNED THE IGNITION OFF, THEN STARTED THE CAR, WITH NOTHING APPEARING ON THE INSTRUMENT PANEL BESIDE THE CHECK ENGINE LIGHT. WE LOST THE SPEEDOMETER, ALL GAUGES AND ALL THE ELECTRICAL AND ELECTRONICS WHICH NORMALLY HELPS TO GUIDE OUR DRIVING.WE HAD TO TAKE THE CAR TO THE TOYOTA DEALER THE FOLLOWING MORNING WHICH TOOK SEVEN DAYS TO REPLACE THE COMBO METER. I LATER FOUND OUT THAT THIS ISSUE IS NOT KNEW AND THERE WAS A LETTER ISSUED BY TOYOTA TITLED (2004 TO CERTAIN 2009 MODEL YEAR PRIUS VEHICLES COMBINATION METER WARRANTY ENHANCEMENT NOTICE). THE LETTER STATED THAT THEY HAD PROBLEMS WITH SOME OF THESE PRIUS YEAR MODELS AND THAT IF THE OWNER DID NOT EXPERIENCE THIS CONDITION TO FILE THE LETTER IN THEIR VEHICLE'S OWNER'S WARRANTY INFORMATION BOOKLET. HERE IS MY REQUEST: THIS SHOULD NOT BE A WARRANTY ISSUE BUT SHOULD HAVE BEEN A SAFETY RECALL AS DEPENDING OF THE NUMBER OF MILES THE VEHICLE IS DRIVEN, THIS ISSUE SEEMS TO SOONER OR LATER OCCUR. I REPAIRED MY VEHICLE AND PAID FOR ALL THE REPAIRS, ALL I NEED NOW IS FOR THE NHTSA TO LOOK INTO THIS PROBLEM, INVESTIGATE IT AND HAVE TOYOTA SEND A RECALL LETTER RATHER THAN AN EXTENDED WARRANTY. THIS WAY I CAN RECEIVE A REIMBURSEMENT FOR THE REPAIRS. HERE IS A LINK TO THE LETTER AND ALL CONSUMERS COMPLAINTS: HTTPS://WWW
Electrical System
Filed Feb 27, 2019135,838 milesCT
TAKATA RECALL VEHICLE NEEDS TO HAVE BRAKE ACTUATOR. BG BRAKE FLUID SERVICE.
Service Brakes
Filed Feb 7, 2019111,000 milesMD
WHILE DRIVING, THE ABS, VCS AND RED BRAKE LIGHT ALL CAME ON. HAD IT TOWED TO THE DEALERSHIP AND WAS TOLD THE BRAKE ACTUATOR NEEDED TO BE REPLACED FOR $3,000. IT WAS DIAGNOSED AS: REPLACE BRAKE ACCUMULATOR ASSY. (BRAKE ACCUMULATOR ASSY. LEAK/ LOW PRESSURE (C1256, C1391))
Electronic Stability Control (esc)
Filed Jan 27, 201910 milesFL
ABS ACTUATOR FAILURES. EFFECTING THE BRAKING.
Power Train
Filed Nov 1, 2018243,400 milesNY
SHIFTER STICKING IN DRIVE POSITION AS OPPOSED TO RETURNING TO ITS HOME POSITION. WHEN THIS SHIFTER STICKS, THE PARK BUTTON BECOMES DISABLED AND VEHICLE REMAINS IN DRIVE EVEN THOUGH PARK BUTTON IS ENGAGED
Electrical System
Filed Sep 28, 2018150 milesFL
MY CAR HEAD LIGHTS ARE TURNING OFF, AT FIRST IT WAS ONE NOT TURNING ON AND THEN IT WAS THE OTHER ONE, NOW THEY TAKE TURNS. IT IS A SAFETY ISSUE WHICH ALMOST HAD MAKE ME CRASH MORE THAN 2 TIMES. TO THE POINT THAT I AM UNABLE TO USE THE CAR DURING THE NIGHT. THIS HAPPENS IF THE CAR IS PARKED OR RUNNING.
Service Brakes
Filed Aug 29, 201882,000 milesIA
I WAS DRIVING THE PRIUS ON CITY STREETS IN RAIN. I CAME TO A STOP AND STARTED TO DRIVE AND A BUNCH OF EMERGENCY LIGHTS AND BEEPING STARTED. THERE WAS NO UNUSUAL NOISE OR GRINDING UNTIL I APPLIED THE BRAKES. THE BRAKE PEDAL WAS HARD AND HAD SIGNIFICANTLY LOST BRAKING POWER. ALL LIGHTS AND BEEPING CONTINUED AFTER TURNING OF AND RESTARTING THE PRIUS. I TOOK IT TO A CERTIFIED TOYOTA DEALERSHIP AND THE DIAGNOSED THE PROBLEM AS A BAD BRAKE ACTUATOR. AS BEING A PRIUS OWNER I'VE DONE MY RESEARCH AND KNOW THIS IS A VERY COMMON PROBLEM WITH THESE CARS AND THAT 9 MONTHS AGO TOYOTA WAS REPLACING THIS PART FOR FREE. I FEEL LIKE TOYOTA NEEDS TO ADDRESS THIS PROBLEM AS MY PRIUS ONLY HAS 80K MILES AND A 3 THOUSAND DOLLAR REPAIR IS PRETTY OUTRAGEOUS FOR A CAR THAT HASN'T EVEN HIT 100K MILES.
Electrical System
Filed Aug 16, 2018138,000 milesNY
3 DAYS AFTER BUYING MY 04 PRIUS BOTH OF MY LOW BEAMS AND ONE OF MY HIGH BEAMS WENT OUT. A FEW MONTHS AFTER REPLACING THEM MY DRIVER SIDE LOW BEAM WENT OUT, THE HIGH BEAM WAS FINE. 2-3 MONTHS AFTER RE REPLACING THE DRIVER'S SIDE LOW BEAM THE PASSENGER SIDE LOW BEAM WENT OUT. I HAVE HAD TO REPLACE MY HEADLIGHTS ABOUT 5 TIMES EACH (10 TIMES TOTAL DRIVER+PASSENGER SIDE) I HAD MY GROUND WIRES CHECKED, I CONSTANTLY CHECK MY FUSES, MECHANICS SAY NOTHING IS WRONG WITH MY LIGHTING, BUT HERE I AM WITH THIS REOCCURRING ISSUE. I HAVE BEEN USING THE SAME KIND OF BULBS BECAUSE I CAN'T IMAGINE SPENDING MORE MONEY ON A BULB TO HAVE IT BLOW OUT IN A COUPLE OF MONTHS (XTRAVISION 9003 12.8V,55/60W HALOGEN). APPARENTLY MY REVERSE LIGHTS AREN'T WORKING EITHER, AND ONE OF MY LICENSE PLATES LIGHTS IS OUT (I THINK THE PLATE LIGHT IS PROBABLY NOT CONNECTED TO THE OTHER LIGHTS GOING OUT) ZI DO THINK THE REVERSE LIGHTS ARE A RELATED PROBLEM THOUGH. MY LIGHTS GO OUT BOTH IN MOTION AND STATIONARY (I COULDN'T TELL YOU IF IT HAPPENS ON TURNS OR NOT, BUT IT CAN HAPPEN ON HIGHWAYS), SOMETIMES I CAN GET THEM TO COME BACK ON BY GIVING A LITTLE SMACK, BUT USUALLY A FEW DAYS AFTER THAT THEY OFFICIALLY BURN OUT. I'VE RESEARCHED THIS PROBLEM ON PRIUS FORUMS AND APPARENTLY I AM NOT THE ONLY PRIUS OWNER EXPERIENCING THIS WITH THE SAME FREQUENCY, THERE ARE NO RECALLS FOR THIS ISSUE, YET SO MANY OF US ARE EXPERIENCING THIS, WHICH IS QUITE DETRIMENTAL TO OURS AND OTHERS SAFETY. SOMETIMES I CAN'T TELL MY LIGHTS HAVE GON
Service Brakes
Filed Aug 6, 2018147,000 milesNJ
I WAS DRIVING MY 2004 TOYOTA PRIUS ON THE HIGHWAY THERE WERE 5 PASSENGERS IN THE CAR INCLUDING ME. SUDDENLY THERE WAS A LOUD ALARM IN THE CAR. IT WAS A LOUD BEEP. THE BREAKS COMPLETELY FAILED. WHEN I STEPPED ON THE BREAKS THEY DID NOT REACT. I WAS GOING 65 MILES AN HOUR ON THE HIGHWAY AND THANKFULLY WE WERE NOT GOING DOWN HILL. I USED THE ENGINE BRAKE AND PRESSED REALLY HARD ON THE BREAKS TO BRING THE CAR TO A STOP ON AN OFF-RAMP. SINCE I WEIGHT 300 POUNDS I COULD PUT ALL MY WEIGHT INTO THE BRAKES AND FINALLY BROUGHT IT TO A STOP. IF MY WIFE WAS DRIVING WE WOULD HAVE CRASHED. THE WHOLE EPISODE TOOK LIKE 3 MINUTES. IT WAS AGONIZING BECAUSE I THOUGHT WE WERE GOING TO CRASH AGAINST OTHER CARS BECAUSE I HAD NO WAY OF INFORMING THEM THAT I HAD NO BRAKES. THE IDEA OF GOING IN THE RAMP WAS TRYING TO MINIMIZE THE DAMAGE TO OTHER PEOPLE. THE ALARM CONTINUES WHEN I TURNED ON THE CAR. I TOOK THE THE CAR TO THE DEALERSHIP AND THEY SAID THAT THE ACTUATOR WAS THE CULPRIT. THEY TOLD ME IT WAS A MATTER OF TIME. I WAS SITTING ON A FAULTY PART. THEY SAID IT WAS ON A WARRANTY AND NOT ON A RECALL SO THEY COULD HAVE ONLY FIXED IT IF IT FAILED AND I WAS TOO LATE FOR THE FIX. THE WARRANTY EXPIRED ON DECEMBER 31, 2017. IN OTHER WORDS, MY 147,700 MILES TOYOTA IS ESSENTIALLY TOTALED. THE FIX COST MORE THAN THE VALUE OF THE CAR. THEY TOLD ME TO DISABLE THE ABS AND I WOULD BE OK. A MAVIS BRAKE MECHANIC TELLS ME NOT RISK IT. I ALWAYS TOOK MY TOYOTA TO SERVICE AT TOYOTA DEALERSHIPS. THEY NEVER MENTIONED T
Engine
Filed Jul 12, 2018184,000 milesPA
THIS OCCURRED TO ME YESTERDAY WHILE TRAVELING 60 MPH IN 94 F HEAT ON I-76 E JUST BEFORE THE 676 / 76 SPLIT. I WAS TRAVELING IN THE FAR LEFT LANE WHEN THE CAR SUDDENLY LOST POWER. LOOKING AT THE DASH I NOTICED THE SHIFTER HAD MOVED ITSELF INTO N (NEUTRAL), IT WOULD NOT MOVE BACK INTO DRIVE. I APPLIED MY HAZARD LIGHTS AND BEGAN FORCED MY WAY RIGHTWARD ACROSS THREE LANES TO THE SHOULDER, SPEED RAPIDLY DECREASING AND SEEMINGLY MORE SLUGGISHLY THAN A NORMAL COAST. I THINK THE EMERGENCY BRAKE WAS AUTOMATICALLY BEING APPLIED OR I WAS FIGHTING A BRAKING SYSTEM. ONE LANE FROM THE SHOULDER, A UPS TRUCK WAS HEADED FOR ME FROM BEHIND. LUCKILY, HE WAS ABLE TO SWERVE INTO THE SHOULDER AND PASS ME THERE AS HE COULD NOT MOVE LEFT INTO OTHER TRAFFIC. WE ONLY NARROWLY AVOIDED A COLLISION WITH ME OR THE ELEVATED BARRIER ON THE SIDE OF THE ROAD. I HAD ONLY 10 MPH LEFT AND NO ABILITY TO REDIRECT MY VEHICLE. ONCE ON THE SIDE OF THE EXPRESSWAY, I WAS ABLE TO GOOGLE THIS WELL-KNOWN ISSUE WITH THE VEHICLE. I LET THE VEHICLE COOL OFF, TURNED OFF THE AIR CONDITIONING, THOUGH DIDN'T WANT TO RISK TURNING THE VEHICLE OFF. I WAS CONCERNED I WOULD HAVE TO WAIT UNTIL NIGHTFALL TO GET BACK INTO TRAFFIC (STILL FLOWING AROUND 60 MPH AND A VERY NARROW SHOULDER) LUCKILY DURING A SMALL TRAFFIC BACKUP UP THE ROAD I WAS ABLE TO RE-ENTER TRAFFIC AT A MODEST SPEED. I CROSSED MY FINGERS AS THE REST OF MY COMMUTE (ANOTHER 2 MILES OR SO) WAS 95% HIGHWAY DRIVING. LUCKILY THE CAR HELD OUT FOR ME TO GET HOME.
Service Brakes
Filed Jul 3, 2018203,859 milesCT
ABS BRAKE ACTUATOR ASSEMBLY HAS FAILED. I'M GETTING THE RED BRAKE LIGHT WITH THE LOUD CONSTANT BEEPING TONE IN CAR. THE REAR BRAKES ARE ONLY BEING ACTIVATED AND I CAN BARELY STOP.
Service Brakes
Filed Jun 14, 201862,350 milesVA
BOUGHT CAR A FEW WEEKS AGO AND LIGHTS CAME ON AND BRAKES DID T WORK. VERY SCARY. TOYOTA DEALER SAID I MISSED A WARRANTY EXTENSION LAST YEAR. BRAKE ACTUATOR PROBLEMS THEY SAID. VERY DANGEROUS. WHY IS THERE NO RECALL?
Steering
Filed Jun 4, 2018120,000 milesCA
FOR THE LAST COUPLE OF YEARS THERE IS A CLUNKING SOUND FROM THE STEERING COLUMN WHEN TURNING THE STEERING WHEEL FROM SIDE TO SIDE, EITHER STATIONARY OR WHEN MOVING.*DT*JB
Wheels
Filed May 27, 2018217,029 milesWA
CONTACTS STATED WATER PUMP AND ALTERNATOR STOPPED WORKING TWICE ON I'-5 TOWED TO TOYOTA TACOMA WHERE THEY FLUSHED FUEL BILLED $500 CAR BROKE DOWN ON WAY HOME TOWED BACK TO TOYOTA TOLD CHARGE WOULD BE 2500 TO FIX .. FLATBED DEDICATED CAR TO BRON'S AUTO HOSES AND COOLANT SYSTEM WAS MELTED PAYED $1500 TO REPLACE IN TIRE COOLANT SYSTEM AND STILL OWE 600 TO SYNCHRONY CAR CARE CARD NOW RETURNING HOME LAST WEEK TURNING AROUND TO BACK UP THERE WAS A LOUD CRUNCH STEERING BROKE STEERING WHEEL CRUNCHES WHEN TURNED WHEELS DO NOT TURN AT ALL MOVING DOWN THE ROAD CALLED TOYOTA THEY SAID THEY FIXED BOTH ON RECALL TO FIX IT MYSELF IT WASN'T THERE PROBLEM PARTS WORE OUT KICK ROCKS THE PARTS DIDN'T WEAR OUT THEY BROKE 5 MINUTES SOONER ID HAVE BEEN HEAD ON IN TRAFFIC ON HWY 405 INSTEAD OF BACKING UP ON THE CITY STREET. UNABLE TO STEER INTO OUR DRIVEWAY I'M ALREADY STUCK MAKING PAYMENTS ON COOLANT SYSTEM REPAIRS THAT WERE RECALL*DT *TP
Service Brakes
Filed Apr 20, 2018LA
THE BRAKE ACTUATOR IN MY CAR, WHICH IS A KNOWN PROBLEM IN THESE CARS GAVE OUT AS CONFIRMED BY BOTH TOYOTA AND AN INDEPENDENT MECHANIC SHOP. THIS IS A VERY DANGEROUS SAFETY ISSUE THAT COULD GET EASILY CAUSE AN ACCIDENT. IT IS UNACCEPTABLE.
Service Brakes
Filed Apr 11, 2018153,800 milesCA
TAKATA RECALL. MY CAR'S BREAK LIGHTS WENT ON, AS WELL AS THE ABS AND VSC WARNING LIGHTS. STRANGE NOISES ARE COMING FROM INSIDE THE HOOD OF THE CAR DUE TO THAT. I ALSO FEEL LIKE MY CAR DOES NOT BREAK PROPERLY.
Engine
Filed Apr 5, 201883,772 milesCA
TL* THE CONTACT OWNS A 2004 TOYOTA PRIUS. WHILE DRIVING 45 MPH, THE HYBRID SYSTEM, STABILITY CONTROL, CHECK ENGINE, AND SRS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TOYOTA MECHANIC WHO INFORMED THE CONTACT THAT THE VEHICLE NEEDED A NEW HYBRID COOLANT PUMP AND WATER PUMP. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 83,772.
Exterior Lighting
Filed Mar 31, 2018260,000 milesIA
OUR 2004 PRIUS HAS INTERMITTENT PROBLEMS WITH HEADLIGHTS AND TAIL LIGHTS FAILING. ONE OF BOTH HEADLIGHTS WILL ALL OF A SUDDEN GO OUT. TURNING THEM OFF AND ON USUALLY CAUSES THEM TO COME BACK ON. MY SON WAS DRIVING ON A CURVY, DARK FORESTED ROAD WHEN BOTH LIGHTS WENT OUT. COULD NOT SEE A THING. THIS IS AN EXTREMELY DANGEROUS SITUATION. WE HAVE ALSO REPLACED TAIL LIGHT BULBS. THEY WORK, THEN FAIL AGAIN QUICKLY.
Service Brakes
Filed Mar 29, 201872,436 milesCA
MY PRIUS SUDDENLY HAD A 70 TO80% LOSS OF BRAKE POWER. MY PARKING BRAKE LIGHT CAME ON ALONG WITH THE ABS, VCS, THE RED TRIANGLE AND A LOAD BUZZER. IF THIS HAD HAPPENED AT HIGHWAY SPEED I COULD HAVE REAR-ENDED OR KILLED SOMEONE. AFTER TURNING MY CAR OFF AND LETTING IT SIT THE LIGHTS STAYED OFF. THIS CONCERNS ME BECAUSE IT COULD LEAD TO A FALSE SENSE THERE'S NOTHING WRONG. I TOOK MY CAR TO THE DEALER AND THEY SEEMED TO KNOW RIGHT AWAY IT WAS THE ABS BRAKE ACTUATOR CODE C1256. I DID SOME DIGGING AND IT SEEMS THIS IS A VERY COMMON PROBLEM AND YET IT'S NOT A RECALL ISSUE. I WANT EVERYBODY TO KNOW THIS IS A SAFETY ISSUE. MY PRIUS WAS BOUGHT NEW BY MY SENIOR PARENTS, THEY KEPT IT GARAGED AND ONLY HAD 45000. MILES ON IT WHEN I BOUGHT IT FROM THERE ESTATE. AT THE TIME THE MALFUNCTION AC CURED IT STILL ONLY HAS 72456. MILES ON IT. FOR A PART TO MALFUNCTION WITH SUCH LITTLE MILES TO ME INDICATES A VERY SERIOUS DEFECT. IN MOTION GOING STRAIGHT DRIVING AT 25 MPH RESIDENTIAL STREET.
Air Bags
Filed Mar 14, 2018CA
I RECEIVED A NOTICE FROM TK HOLDINGS STATING I SHOULD CONTACT A DEALER FOR REPAIRS IF MY CAR WAS UNDER RECALL. I WAS UNDER THE IMPRESSION THAT ALL AIR BAGS WERE AFFECTED. PLEASE LET ME KNOW WHEN I COULD EXPECT A NOTICE. MY 2004 PRIUS WAS MANUFACTURED IN JAPAN. VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Fuel/Propulsion System
Filed Jan 29, 201852,000 milesFL
PLEASE ADD THIS INFORMATION TO CASE NO. 11065233. LEAKING FUEL LINE PART NO. 77251-47080 AND 23901-21081. THIS MAY HELP FUTURE OWNERS THAT COULD EXPERIENCE THE SAME FUEL LEAKS.
Exterior Lighting
Filed Jan 17, 2018153,040 milesCA
THE PASSENGER SIDE HEADLIGHT GOES OUT WHILE OPERATING THE VEHICLE. IT BEGINS TO OPERATE AGAIN AFTER TURNING HEADLIGHTS OFF AND ON AGAIN. THIS HAPPENS MULTIPLE TIMES DURING VEHICLE OPERATION IN A SINGLE DRIVE. FOR EXAMPLE, THREE TIMES TODAY WITHIN 15 MINUTES. THE HEADLIGHT WAS REPLACED WITHIN THE LAST 6 MONTHS, BUT WE NOW BELIEVE IT IS A SYSTEMIC ISSUE, UNRELATED TO THE BULB ASSEMBLY, BECAUSE IT HAS OCCURRED WITH TWO BULBS IN A ROW. THIS OCCURRED BOTH WHEN THE VEHICLE IS IN MOTION AND WHEN STATIONARY (IDLING).
Electrical SystemFire
Filed Dec 6, 2017223,000 milesHI
CAR WAS IN MOTION, 55 MPH ON HIGHWAY GOING STRAIGHT, HAD BEEN DRIVING ONE HOUR. SMOKE STARTED FILLING THE REAR HATCHBACK AREA, COMING FROM THE DRIVER'S SIDE OF THE CARGO-AREA FLOOR. PULLED OVER AND FLAMES CAME UP. DOUSED IT WITH WATER. UPON INSPECTION THE SKS SENSOR (REMOTE CONTROL DOOR LOCK SENSOR) HAD BURST INTO FLAMES, BURNING THE PLASTIC AND OTHER COMPONENTS AROUND IT.
Engine
Filed Nov 23, 2017FL
EVERY TIME I GET AN OIL CHANGE I MAKE SURE THAT THE RIGHT AMOUNT OF OIL GETS PUT IN THE ENGINE. I USUALLY GET AN OIL CHANGE EVERY 3000 MILES REGARDLESS OF WHAT THE OIL MANUFACTURERS RECOMMEND WHICH IS USUALLY 5-7 THOUSANDS MILES. FOR THE PAST YEAR I STARTED NOTICING (USUALLY BY THE OIL SERVICE TECH) THAT MORE AND MORE I'M RUNNING LOW ON OIL. IT STARTED OUT WITH A HALF TO ONE QUART OF OIL MISSING BETWEEN OIL CHANGES TO NOW 2-3 QUARTS MISSING BETWEEN OIL CHANGES. I UNDERSTAND THAT MY 2004 PRIUS IS APPROACHING 200K MILES BUT I HAVE ALWAYS TAKEN GREAT CARE OF MY CAR AND NOW ALL OF A SUDDEN I'M HAVING TO TOP OFF THE OIL EVERY WEEK. THERE'S ABSOLUTELY NO OIL LEAK AND I DON'T SEE ANY WHITE OR BLACK SMOKE FROM THE EXHAUST. I'M PRETTY DISAPPOINTED BECAUSE I HAVE JUST RECENTLY HAD TO REPLACE MY HYBRID BATTERY ($2800) AND IF THE ENGINE IS GOING TO NEED TO BE REPLACED AS WELL THAN I MIND AS WELL JUST JUNK IT AS IT WON'T BE WORTH IT AT THAT POINT.
Exterior Lighting
Filed Nov 8, 2017166,000 milesWI
WHEN DRIVING ON THE INTERSTATE IN THE DARK, BOTH MY HEADLIGHTS WENT OUT. LUCKILY THEY CAME BACK ON AFTER I TURNED THE SWITCH OFF AND BACK ON.
Exterior Lighting
Filed Oct 28, 2017125,000 milesSC
OVER THE PAST FEW MONTHS MY HEADLIGHTS WOULD RANDOMLY TURN OFF WHILE I'M DRIVING. SOMETIMES IT'S ONE HEAD LIGHT, OTHER TIMES IT'S BOTH. USUALLY THEY TURN BACK ON IF I TURN THEM OFF THEN BACK ON. THE OTHER DAY THEY TURNED OFF FOR ABOUT 20 SECONDS WHILE I WAS DRIVING 70MPH DOWN THE INTERSTATE AT 10PM. I SAW MY LIFE FLASH BEFORE MY EYES. THEY WOULD NOT TURN BACK ON FOR 20 SECONDS APPROXIMATELY. UPON FURTHER RESEARCH ON A PRIUSCHAT FORUM, I SAW THAT LOTS OF OTHER PEOPLE HAVE HAD THIS ISSUE. THERE WAS EVEN A CLASS ACTION LAWSUIT AGAINST TOYOTA BECAUSE THEY KNEW ABOUT THE ISSUE BUT DID NOT RECALL. I'M A SINGLE PARENT AND I DEPEND ON MY CAR AND MY SON NEEDS HIS MOM. TOYOTA NEEDS TO FIX THERE ERROR AND RECALL THE HEAD LIGHTS.
Electrical System
Filed Sep 25, 2017FL
DIGITAL DASH FAILS TO ILLUMINATE DEALER SAYS RECALL HAS EXPIRED A KNOWN PROBLEM BY TOYOTA.
Electronic Stability Control (esc)
Filed Sep 16, 2017104,000 milesFL
MY 2004 PRIUS'S CHECK ENGINE LIGHT TURNS ON RANDOMLY WND OFTEN AND I LOSE FULL POWER OF THE CAR. THE BATTERY IS FULLY CHARGED. THE CAR STOPPED 4 TIMES TODAY - LOST ALL POWER AND THE BRAKE WOULD NOT STOP THE CAR.
Engine
Filed Aug 29, 2017109,000 milesAZ
TL* THE CONTACT OWNS A 2004 TOYOTA PRIUS. WHILE THE VEHICLE WAS IN THE GARAGE, THE ENGINE STARTED RUNNING. WHEN THE CONTACT ATTEMPTED TO OPEN THE DOOR, THE ENGINE STOPPED RUNNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 109,000. UPDATED 10/27/17*LJ THE CONSUMER STATED THAT THE VEHICLE WAS REPAIRED. THE CONSUMER STATED APPARENTLY, THE VEHICLE WAS POWERED OFF INCORRECTLY. THE ENGINE WAS PERIODICALLY SWITCHING FROM GAS TO BATTERY. *JS
Complaints 1-50 of 610, newest first, reproduced as filed.
It is not among the Prius years to avoid. Owners filed 610 complaints, against about 312 for a typical Prius year. The most common complaint is about the headlights (28%).
What is the most common problem with the 2004 Toyota Prius?
The headlights: 168 of the 610 complaints (28%) are about it. The typical report comes at 103,800 miles.
How many recalls does the 2004 Toyota Prius have?
6 safety recalls on file with NHTSA, the most recent filed Nov 14, 2012. The largest, 09V388000, covered 4,445,056 vehicles. Recall repairs are free at a dealer; whether a specific car still has one open depends on its VIN.
At what mileage do 2004 Toyota Prius problems start?
Half of the complaints that record an odometer reading came in before 72,436 miles. For the headlights the midpoint is 103,800 miles.
Has NHTSA investigated the 2004 Toyota Prius?
Yes, 3 times. The latest, DP22005 ("Pedestrian alert sounds"), was opened Jan 27, 2023 and closed Aug 7, 2023.
Are there service bulletins for the 2004 Toyota Prius?
The manufacturer filed 226 technical service bulletins and other notices for it with NHTSA, most of them about the electrical system (54), the engine (28) and the body and frame (24). They include a warranty extension, ZG1_Dealer email, filed Apr 19, 2016. A bulletin is a repair instruction to dealers, not a recall: the fix is usually free only under warranty.
Reading this record
Complaint volume is well above typical for a single model year.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 14, 2012. Source: NHTSA Office of Defects Investigation.