2002 Toyota Prius

Fatalities reported

Owners filed 167 complaints about this vehicle with federal regulators, most often about the steering. It has been recalled 2 times.

Avoid One of the Toyota Prius years to avoid: an unusual share of fires, crashes and deaths for a car of its age. Which Toyota Prius years to avoid →

When it fails
020k40k60k90k120k200k
70,400 milesMedian miles at failure

130 complaints record an odometer reading. Failures cluster around 20,000–30,000 miles.

Most common 2002 Toyota Prius problems

76 of the 167 complaints (46%) are about the steering.

ComponentReportsCrashesFiresInjuries
Steering57
101
Tires11
000
Electrical System9
120
Vehicle Speed Control · throttle and acceleration8
502
Service Brakes, Hydraulic · brakes8
100
Steering › Electric Power Assist System7
000
Steering › Rack and Pinion6
000
Suspension4
000
Service Brakes · brakes4
100
Engine and Engine Cooling › Engine · engine4
102

2 safety recalls

Part 573 reports
Steering › Electric Power Assist System11V304000
Filed Jun 1, 201152,377 vehiclesToyota Motor Engineering & Manufacturing

Defect. TOYOTA IS RECALLING CERTAIN MODEL YEAR 2001 THROUGH 2003 PRIUS PASSENGER CARS MANUFACTURED FROM JANUARY 28, 2000, THROUGH MAY 30, 2003. THE STEERING LINKAGE MAY LOOSEN, RESULTING IN REDUCED ELECTRIC STEERING ASSISTANCE WHEN MAKING A LEFT TURN.

Risk. LOSS OF POWER STEERING, PARTICULARLY WHEN AN OPERATOR IS ACTIVELY INTENDING TO STEER THE VEHICLE, MAY INCREASE THE RISK OF A CRASH.

Remedy. TOYOTA WILL NOTIFY OWNERS AND DEALERS WILL REPLACE THE NUTS IN THE STEERING LINKAGE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 8, 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

Engine and Engine Cooling06V266000
Filed Jul 19, 200634,771 vehiclesToyota Motor North America, Inc.

Defect. ON CERTAIN PASSENGER VEHICLES, DUE TO IMPROPER MOLDING OF THE RESIN BODY OF THE CRANKSHAFT POSITION SENOR INSTALLED ON THE ENGINE BLOCK, ENGINE OIL MAY PENETRATE THE SEAL AND ENTER THE SENSOR WIRING CONNECTOR. THE WIRE HARNESS CONNECTOR MAY NOT BE SUFFICIENTLY ATTACHED TO THE LOCKING TAB OF THE SENSOR WIRING CONNECTOR.

Risk. ENGINE OIL INSIDE THE SENSOR WIRING CONNECTOR COULD CAUSE EXPANSION DUE TO THE HEAT OF THE ENGINE AND COULD DEFORM THE SENSOR WIRING CONNECTOR. THE CONNECTOR MAY BECOME DISCONNECTED, WHICH COULD CAUSE THE ENGINE TO STALL WHILE DRIVING AND NOT BE ABLE TO BE RESTARTED INCREASING THE RISK OF A CRASH.

Remedy. DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR FREE OF CHARGE. THE RECALL BEGAN ON JULY 26, 2006. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

All 2 campaigns on file, newest first.

What owners reported

Newest filings
Steering
Filed Jul 2, 2023CA

I was driving on the 91 freeway west exit ramp to merge into the 57 freeway in Orange County ca. when suddenly I lost all power steering on the car . We managed to get out the freeway on the first exit

Service Brakes
Filed Feb 17, 2022TX

Anti-lock brake failure. Failing to pressurize.

Service BrakesCrash
Filed Sep 22, 202065,395 milesCA

DRIVING SPEED LESS THAN 25MPH ON FAMILIAR SURFACE STREET WITH NEED TO STOP FOR A CAR ABOUT 75 FEET (ESTIMATE) IN FRONT; SHOULD HAVE BEEN AN EASY STOP; APPLIED BRAKES BUT CAR ACCELERATED (I THINK ONLY ELECTRIC MOTOR); FURTHER BRAKE PRESSURE DID NOT STOP THE CAR, CONTINUED TO ACCELERATE (ESTIMATE 30 MPH); FENDER BENDER CRASH OF DRIVER SIDE FRONT FENDER INTO PASSENGER REAR FENDER AND SIDE BUMPER. VERY FAMILIAR WITH CAR (19 YEARS DRIVING IT) AND VERY FAMILIAR STREET NEAR MY HOME; CONFUSION WAS NOT A FACTOR; NO AIRBAGS ON EITHER CAR ACTIVATED; I WAS ABLE TO STOP WHEN I WAS BEYOND THE STRUCK VEHICLE. I PLAN ON NOT DRIVING CAR FURTHER AND HAVE ASKED TOYOTA DEALER TO TAKE IT BACK FOR JUNK WITHOUT A DEFINITE REPLY SO FAR

Steering
Filed Sep 22, 2020145,139 milesCA

DRIVING UP AND DOWN A SLIGHT INCLINE, POWER STEERING SUDDENLY GOES OUT. ONLY HAPPENED TWICE SO FAR BUT I DON'T KNOW WHAT WOULD PREVENT IT FROM HAPPENING AGAIN. PROBABLY GOING ABOUT 15-20MPH UPHILL AND MAYBE 20-25MPH DOWNHILL. HAPPENED ON A CITY STREET.

Steering
Filed Feb 2, 2020251,929 milesMA

I WAS DRIVING ON THE HIGHWAY AND FELT A JERKING AT MY STEERING WHEEL A FEW MONTHS BACK, I THOUGHT OK MAYBE THE STEERING WHEEL LOOSE OR SOMETHING, I WAS GOING AROUND 65 MPH. FAST FORWARD TO TWO WEEKS AGO AND THE STEERING WHEEL COMPLETELY LOCKS UP ON ME DRIVING TO A DR APPOINTMENT I HAD TO GO TO. I WAS GOING AROUND 30 MPH IN TRAFFIC THE STEERING LOCKED UP AND THE TRIANGLE ILLUMINATED ON MY NAVIGATION SCREEN AND THE DREADED TROUBLE SIGN APPEARED. ONCE THIS APPEARED ON MY SCREEN THE STEERING WHEEL FELT LIKE IT HAD NO POWER STEERING. AT FIRST I THOUGHT, I NEED TO CHECK THE POWER STEERING FLUID, I RESEARCHED AND REALIZED THIS PRIUS IS COMPLETELY ELECTRIC POWER STEERING. SO I ARRIVED AT MY DOCTORS AND TURNED THE CAR OFF, WHEN I CAME BACK AND TURNED IT BACK ON TO MY AMAZEMENT THE LIGHT TURNED OFF AND THE POWER STEERING WAS BACK. THEN THE WEEK AFTER SAME PROBLEM HAPPENED, BUT I DIDN'T HAVE MY OBD 2 READER WITH ME, SO AGAIN I SHUT OFF THE CAR AND THE PROBLEM WENT AWAY. I STARTED TO DO RESEARCH AND REALIZED THIS IS A SERIOUS COMMON PROBLEM WITH THE ELECTRIC POWER STEERING, THE COMPUTER CHIP THAT CONTROLS THE STEERING MALFUNCTIONS AND NEEDS TO BE REPLACED, SO I CAME HERE TO CHECK IF ANY RECALLS ON MY VEHICLE AND THERE IS NOT. THE SAME PROBLEM HAPPENED AGAIN TODAY, THIS TIME MY GIRLFRIEND WAS DRIVING AND WAS GOING AROUND 45, SHE SAID SHE ALMOST CRASHED. THIS IS A SERIOUS SAFETY HAZARD AND TOYOTA APPEARS TO BE BEHIND THE EIGHT BALL IN THIS AS I HAVE READ NUMBEROUS FORUMS OF THIS MALFUNCTIO

Exterior Lighting
Filed Jan 25, 2020104,000 milesCA

THE HEADLIGHT LENSES COVERS REPEATEDLY CLOUDS OVER TO THE POINT I CAN HARDLY SEE THE ROADWAY AT NIGHT. DEALER HAVE CLEANSE THE LENSES HOW HAS LAST FOR ABOUT A MONTH. THE DEALER NOW SAYS THESE NEED TO BE REPLACE AT A COST TO ME FOR $750. I BELIEVE THIS IS MANUFACTURE'S DEFECT AND IT IS A SERIOUS SAFETY ISSUE FOR A RECALL. THE DEALER SHOULD DEVELOP A FIX AND REPLACE THESE LENSES WITHOUT CHARGING THE VEHICLE OWNER.

Steering1 injured
Filed Nov 22, 2019112,000 milesNJ

MY STEERING WHEEL STARTS SHAKING VIOLENTLY WHEN DRIVING UNDER 32 DEGREES OUTSIDE AND LOCKS UP THE ABILITY TO STEER WHICH CAN BE DEADLY ON THE HIGHWAY WHICH I DON'T DRIVE MUCH LUCKILY AND TOYOTA HAS NO OPEN RECALLS EVEN THOUGH I'M NOT THE ONLY ONE WITH THIS. I'VE HAS TO HURT MY HANDS WRESTLING WITH IT TO PULL OVER WHICH IS DANGEROUS ON SOME ROADS!!!! VERY DANGEROUS FAULT IN A CAR THIS IS THE 1 PART I RELY ON TO SAVE ME! CAN'T BELIEVE TOYOTA WON'T FIX IT!!! ALSO THIS HAPPENS A FEW TIMES EVERY WEEK THOUGH OUT THE ENTIRE WINTER! IT HAPPENS WHEN DRIVING ON WINDING ROAD AT 10-35 MPH AND SOMETIMES HAPPENS WHEN TURNING RIGHT OR LEFT! I NEED ADVICE!

Steering
Filed May 20, 2019CO

TL* THE CONTACT OWNS A 2002 TOYOTA PRIUS. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING FAILED WITHOUT WARNING. ALSO, THE STEERING WHEEL VEERED TO THE RIGHT, WHICH CAUSED THE CONTACT TO DRIVE OVER A CURB. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V304000 (STEERING); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE RECALL CAMPAIGN. THE DEALER (LARRY H. MILLER LIBERTY TOYOTA COLORADO SPRINGS, 5115 NEW CAR DR, COLORADO SPRINGS, CO 80923, (719) 419-5832) INDICATED THAT THE VEHICLE WAS EXCLUDED FROM A WARRANTY CAMPAIGN AND THE STEERING GEAR AND COMPUTER MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS NOT AVAILABLE. *AS

Steering
Filed May 13, 2019140,158 milesCA

WHILE DRIVING ON THE FREEWAY IN STOP AND GO TRAFFIC THE STEERING WHEEL STARTED TO OSCILLATE BACK AND FORTH IT SUBSIDED HOWEVER A FEW MIN LATER AS FREEWAY SPEEDS WERE APPROACHED THE WHEEL TRIED TURNING HARD LEFT THEN VIBRATED CENTER TO LEFT. IF I HAD BEEN UNAWARE THIS WOULD HAVE RESULTED IN HITTING THE CENTER DIVIDER AT FREEWAY SPEEDS. A BRIEF RESEARCH ONLINE SHOWS THIS IS NOT THE FIRST KNOWN ISSUE.. THIS WAS VERY SIMILAR TO: HTTPS://WWW.YOUTUBE.COM/WATCH?V=RV-UL1PXJ1U VERY DISTURBING SITUATION TO BE IN - AT FIRST THE PS WARNING INDICATOR CAME ON THEN SAID PROBLEM SOLVED ONLY TO HAPPEN AGAIN (LESS PULL THE 2ND TIME BUT STILL NOTICEABLE.)

Steering
Filed Apr 14, 201985,500 milesNY

WHEN MAKING A TURN AT SLOW SPEEDS THERE IS VIOLENT BACK AND FORTH UNCONTROLLABLE MOVEMENT IN THE STEERING WHEEL. YOU HAVE TO BRING THE VEHICLE TO A STOP. THE PROBLEM IS YOUR IN THE MIDDLE OF A TURN OR INTERSECTION.VERY DANGEROUS,THERE ARE NO WARNINGS WHEN THIS OCCURS.

Steering
Filed Sep 28, 2018200,000 milesTN

WHILE DRIVING LOST OF STEERING MOMENTARILY FOR SEVERAL MONTHS BUT THOUGHT IT WAS BELT SLIPPAGE. TODAY (9/28/ 2018) TOTAL LOST OF STEERING. WAS ABLE TO GET VEHICLE TO SIDE OF ROAD AND SHUTOFF IGNITION SWITCH. STARTED VEHICLE AGAIN AND HAD NORMAL STEERING CONTROL AGAIN. AFTER REVIEWING RECALLS NOTICED THAT TOYOTA HAD TWO VOLUNTARY RECALLS ON SAME PROBLEM BUT HAVE NOW REMOVED THEM. WHAT CAN BE DONE FOR THIS PROBLEM. (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Steering
Filed Dec 29, 2017158,000 milesOH

VEHICLE'S STEERING WHEEL BEGINS TO VIBRATE OUT OF CONTROL WHEN ATTEMPTING TURNS. THIS VIOLENT SHAKING POSES SERIOUS DANGERS TO DRIVER WHILE MAKING TURNS, AND CAUSES DRIVER TO PULL OFF OF ROAD AND COMPLETELY TURN CAR OFF. PROBLEM NOTICEABLE FOR APPROXIMATELY 1 MONTH INTERMITTENTLY BEFORE PROBLEM BEGAN OCCURRING WITHOUT FAIL EVERY SINGLE TIME VEHICLE WAS DRIVEN. WHEN TAKEN TO TOYOTA DEALERSHIP IN BLOOMINGTON, IN, MECHANICS SAID ENTIRE RACK NEEDED REPLACING, ESTIMATING A TOTAL MUCH HIGHER THAN VALUE OF CAR ITSELF. NO RECALL FOUND FOR THIS PROBLEM, NO PAPERWORK PROVIDED TO CUSTOMER. ONCE CUSTOMER PAID FOR DIAGNOSTIC CHARGES AND TOOK VEHICLE BACK, POWER STEERING WARNING LIGHTS ARE PERMANENTLY ENABLED AND STEERING ASSIST IS COMPLETELY OFF, CAUSING TURNING TO CONTINUE TO POSE THREAT, ALTHOUGH STEERING WHEEL DOES NOT VIBRATE, YET.

Electrical System
Filed Oct 18, 2016166,914 milesMD

HYBRID CIRCULATION PUMP FAILED. THREE WARNING LIGHTS CAME ON.

Steering
Filed Sep 26, 20165 milesPA

I HAVE TOYOTA PRIUS 2002 I WAS DRIVING YESTERDAY THE STEERING HAD BEEN MAKING LIKE A RUBBER-SQUEAK NOISE WHEN TURNED TO THE RIGHT AT LOW SPEEDS.I WAS DRIVING, AND THE WHEEL STARTED TO SORT OF PULSE IN MY HANDS LIKE IT WAS GAINING/LOSING POWER ASSIST.ABOUT 10 MINUTES LATER, FAILED. BIG PS BUTTON ON DISPLAY, WITH THE RED TRIANGLE BY THE ODOMETER. THIS MORNING I WAS DRIVING THE CAR WHEN ALMOST HATE SOMEONE BECAUSE A LOST THE CONTROL OF THE CAR AND THE STEERING WAS SHAKING.

SteeringCrash
Filed Apr 22, 2016100,060 milesWA

ON DEC 18, 2015, DRIVING AT ABOUT 20 MPH ON A NEIGHBORHOOD STREET WHICH CURVED LEFT, THE STEERING WHEEL ON MY 2002 PRIUS BEGAN SHAKING VIOLENTLY. I LOST CONTROL OF THE CAR AND STRUCK A LARGE LANDSCAPING ROCK. THE CAR HAD $2233 IN DAMAGES TO THE RIGHT FRONT BUMPER, FENDER, WHEEL AND TIE ROD. THERE WERE NO INJURIES. AFTER REPAIR, THE MECHANIC COULD NOT REPLICATE THE SHAKING. PRIOR TO THE ACCIDENT, THE PRIUS ON RARE OCCASION HAD BRIEF EPISODES OF STEERING WHEEL SHAKING, ONLY WHILE BACKING OUT OF THE DRIVEWAY ON COLD MORNINGS. IN EARLY JAN 2016 THE STEERING VIBRATION OCCURRED AGAIN WHILE DRIVING ON NEIGHBORHOOD STREETS AND COULD BE STOPPED ONLY BY TURNING THE CAR OFF. WE CEASED DRIVING THE CAR. I TALKED TO OUR TOYOTA DEALER AND WERE ADVISED THE PROBABLE CAUSE WAS A DEFECT IN THE ELECTRONIC POWER STEERING SYSTEM AND TO CONTACT TOYOTA. I COMMUNICATED BY PHONE, EMAIL AND LETTER WITH TOYOTA, PROVIDED A VIDEO OF THE SHAKING, AND REQUESTED REPLACEMENT OF THE POWER STEERING SYSTEM. I GOT A CASE NUMBER AND WAS SCHEDULED FOR AN INSPECTION BY TOYOTA AT THE DEALER. TOYOTA BY LETTER ON 3/22/16 STATED 'WE DID NOT FIND ANY EVIDENCE THAT THIS INCIDENT WAS THE RESULT OF ANY TYPE OF MANUFACTURING OR DESIGN DEFECT.' WHEN I PICKED UP THE VEHICLE, THE VIOLENT STEERING SHAKING OCCURRED IN THE DEALER'S PARKING LOT AND WAS WITNESSED BY THE TECHNICIANS. THIS PROBLEM IS WELL KNOWN TO TOYOTA. IN 2011 WE RECEIVED BOTH A SAFETY RECALL NOTICE TO REPLACE THE EPS PINION NUTS AND A NOTICE OF WARRANTY EXTENSION

Steering
Filed Apr 15, 2016170,000 milesCA

TL* THE CONTACT OWNS A 2002 TOYOTA PRIUS. WHILE DRIVING 55 MPH, THE STEERING WHEEL VIBRATED UNCONTROLLABLY AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 00V285000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

Steering
Filed Nov 16, 2015140,000 milesME

TL* THE CONTACT OWNS A 2002 TOYOTA PRIUS. THE CONTACT STATED THAT THE STEERING WHEEL SHOOK IN VERY COLD WEATHER, BUT OPERATED NORMALLY ONCE THE VEHICLE WARMED UP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 140,000.

Steering
Filed Apr 3, 2015147,000 milesWA

TL* THE CONTACT OWNS A 2002 TOYOTA PRIUS. THE CONTACT STATED THAT WHEN MAKING TURNS OR REVERSING AT A SLOW SPEED, THE STEERING WHEEL WOULD SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 147,000.

Steering › Rack and Pinion
Filed Mar 13, 2015197,000 milesOH

TL* THE CONTACT OWNS A 2002 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 40 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL BECAME DIFFICULT TO TURN WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE TURNING LEFT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V304000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 197,000.

Steering
Filed Mar 6, 2015137,000 milesCA

I WAS DRIVING ONTO THE FREEWAY, TURNING RIGHT ONTO THE RAMP THAT CIRCLED INTO THE SOUTHBOUND INTERSTATE WHEN THE A RED HAZARD TRIANGLE POPPED UP AND THE SCREEN ON MY CAR STATED PS ERROR. THE STEERING WHEEL LOCKED FOR A BIT BUT FORTUNATELY I WAS STILL ABLE TO STEER. I GOT OFF ON THE NEXT EXIT AND WAS BARELY ABLE TO TURN. I TURNED OFF THE CAR AND LOOKED UP THE ERROR CODE TO FIND OUT IT WAS POWER STEERING, I CHECKED THE FLUIDS AND EVERYTHING WAS OK. TURNED ON THE CAR AND THE PS ERROR HAD DISAPPEARED, IT DROVE NORMALLY THE REST OF THE WAY HOME. *TR

Steering
Filed Jan 2, 2015124,000 milesCA

WHEN IN COLD TEMPERATURE THE STEERING WHEEL WILL VIOLENTLY SHAKE WHEN MAKING A TURN AT SLOW SPEEDS. *TR

Steering
Filed Nov 11, 201455,080 milesMA

IN A MODEL 2002 TOYOTA PRIUS WITH LESS THAN 60000 MILES, WHILE STARTING OUT FROM PARK GOING INTO REVERSE THE ELECTRIC POWER STEERING VIOLENTLY STARTED SHAKING AND PULLED THE STEERING WHEEL FROM THE DRIVERS HANDS. THIS CAUSED A TEMPORARY WARNING/CAUTION LIGHT THAT QUICKLY WENT OUT. AFTER THE INCIDENT THE PROBLEM BECAME MORE FREQUENT, HAPPENING WHILE DRIVING AT ANY SPEED AND WHILE STOPPED. EVENTUALLY THE PROBLEM CAUSED THE STEERING ASSIST TO FAIL COMPLETELY. WHEN TOYOTA WAS CONTACTED, THEY KNEW ABOUT THE PROBLEM AND SAID THEY HAD RECALLS ON OTHER YEAR PRIUS MODELS FOR THE SAME ISSUE. THEY REPORTED THE GEAR RACK ELECTRONIC SENSOR FAILS AND THE RACK MUST BE REPLACED BUT UNFORTUNATELY THE 2002 WASN'T UNDER THE RECALL. WHEN ASKED WHY, NOBODY SEEMED TO KNOW. *TR

Steering
Filed Sep 18, 2014168,000 milesIN

MADE A LEFT TURN OUT OF MY DRIVEWAY AFTER STARTING VEHICLE. STEERING BEGAN TO VIOLENTLY SHUDDER AND SHAKE, CAUSING TEMPORARY LOSS OF CONTROL (MY GRIP WAS LOST ON THE WHEEL). I WAS ABLE TO GRAB THE WHEEL MORE FORCEFULLY AND REGAIN CONTROL AND COMPLETE THE TURN. HAD THIS HAPPENED ON AN INTERSTATE RAMP, I MAY NOT BE HERE TO FILE THIS COMPLAINT. ACCORDING TO THE TOYOTA NATIONAL SERVICE REGISTRY, MY VEHICLE HAS ALREADY RECEIVED THE SERVICE COVERED UNDER NHTSA CAMPAIGN 11V304000 WHICH MAKES ME VERY, VERY VERY NERVOUS. PLEASE CONTACT ME FOR FURTHER DETAILS. *TR

Steering
Filed Mar 21, 2014109,000 milesFL

TL* THE CONTACT OWNS A 2002 TOYOTA PRIUS. THE CONTACT STATED THAT WITHOUT WARNING, THE STEERING SHOOK VIOLENTLY WHEN MAKING A TURN. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING RACK AND THE NUTS IN THE STEERING LINKAGE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER 11V304000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 109,000.

Steering
Filed Jan 23, 2014251,191 milesMA

TURNED ON CAR IN COLD WEATHER (UNDER 10DEGF). STARTED UP AND TRIED TO TURN RIGHT. STEERING WHEEL SHOOK VERY HARD, FAST, AND LOUDLY. TURNED OFF CAR AND RESTARTED, DID OK FOR ONE SHALLOWER TURN. 50 FEET LATER AGAIN TRIED TO TURN RIGHT AND SAME THING HAPPENED. LET IT SHAKE FOR A FEW SECONDS THEN TURNED OFF CAR AND RESTARTED. LESS THAN A MINUTE AFTER RESTART IT HAPPENED AGAIN. AFTER THAT LEFT CAR OFF FOR A FEW HOURS. RESTARTED. LET CAR WARM UP FOR 2-3 MINUTES BEFORE MOVING. DROVE STRAIGHT OUT OF DRIVEWAY. RIGHT TURN 100FT LATER WAS OK. PROBLEM DID NOT RECUR ON 30MIN DRIVE. THIS IS THE SECOND DAY I'VE HAD THIS PROBLEM. THE FIRST WAS A FEW WEEKS AGO, ALSO IN VERY COLD WEATHER AND ALSO ON A RIGHT TURN WHEN CAR WAS FIRST STARTED. SO FAR I HAVEN'T HAD IT HAPPEN ON A LEFT TURN, BUT MAYBE THAT'S JUST BECAUSE I DON'T DO ONE OF THOSE IMMEDIATELY ON STARTUP. I'VE NEVER SEEN THE PROBLEM IF TEMPS ARE ABOVE ABOUT 10 DEGREES F. *TR

Steering
Filed Jan 13, 2014143,769 milesTN

I WAS DRIVING ALONG THE INTERSTATE I-75 RETURNING FROM EAST RIDGE, TN, AND THE POWER STEERING LIGHT AND WARNING LIT-UP ON THE SCREEN PANEL. THE STEERING WHEEL BECAME VERY RIGID WHILE I WAS DRIVING, AND I HAD TO CLASP THE STEERING WHEEL FIRMLY TO CONTROL THE STEERING OF THE VEHICLE. *TR

Steering
Filed Dec 1, 2013180,000 milesCO

VIOLENT SHAKING IN STEERING WHEEL UPON IGNITION; SPORADIC JERKY STEERING; REPEATED LOSS OF POWER STEERING AT VARIOUS SPEEDS INCLUDING HIGHWAY SPEEDS. THIS SEEMS TO THE SAME PHENOMENON THAT WAS THE SUBJECT OF A SAFETY RECALL OF 2001 PRIUSES. THE RECALL SHOULD BE BROADENED. *TR

Service Brakes
Filed Oct 28, 20135,000 milesNC

I HAVE ALWAYS HAD PROBLEMS WITH THE BRAKES ON THE PRIUS, BUT THE DEALER KEEPS TELLING ME THERE IS NOTHING WRONG WITH IT. YET YOU FIRST HIT THE BRAKES ON THEY ARE OK, BUT IF YOU HAVE TO HIT THEM HARD - NO BRAKES...YET THE DEALER CAN'T FIND ANYTHING WRONG WITH IT. "THE COMPUTER DOESN'T SHOW ANYTHING WRONG" I GUESS I WILL HAVE TO KILL SOMEONE BEFORE I CAN GET THEM TO LISTEN AND FIX THE PROBLEM. THE LAST 12 YEARS HAVE BEEN A NIGHTMARE......WHY CAN'T WE GET THEM TO RECALL THIS? I SEEN SO MANY PEOPLE YOU COMPLAIN ABOUT THE SAME THING YET NOTHING IS DONE? *TR

Steering
Filed Oct 24, 2013100,000 milesNC

TL* THE CONTACT OWNS A 2002 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE WOULD SHAKE ABNORMALLY WHEN FIRST STARTED. THE VEHICLE WAS TAKEN TO THE DEALER AND SERVICED UNDER NHTSA CAMPAIGN NUMBER 11V304000 (STEERING), HOWEVER THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 170,000.

Steering
Filed Sep 5, 201390,200 milesMD

I WAS EXITING OFF (TURNING) THE HIGHWAY IN EXIT 10 .270 MD, WHEN THE STEERING WHEEL BECAME REALLY HARD AND A WARNING PS SIGNAL APPEARED, I HAD TO PULL OVER AND AFTER SWITCHING OFF THE ENGINE AND BACK ON. I CONTINUED DRIVING.*JB

Vehicle Speed Control
Filed Aug 6, 2013106,000 milesNC

TL* THE CONTACT OWNS A 2002 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE PARKING, THE VEHICLE INDECENTLY ACCELERATED TO 115 MPH. THE CONTACT APPLIED THE BRAKES AND SHIFTED INTO NEUTRAL IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 106,000.

Steering
Filed Jul 16, 2013147,800 milesOH

TL* THE CONTACT OWNS A 2002 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE ATTEMPTING A RIGHT TURN, THE POWER STEERING ASSIST FAILED AND THE STEERING WHEEL SEIZED. THE POWER STEERING WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AS THE FAILURE OCCURRED. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT ENTIRE POWER STEERING AND MOTOR SYSTEM NEEDED TO BE REPLACED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 147,800. *TR

Steering
Filed Apr 3, 2013120,000 milesNJ

TL* THE CONTACT OWNS A 2002 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INFORMED THE CONTACT THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN ID NUMBER: 11V304000 (STEERING). THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Steering › Electric Power Assist System
Filed Mar 20, 201358,000 milesCA

TL* THE CONTACT OWNS A 2002 TOYOTA PRIUS. THE CONTACT STATED THAT IMMEDIATELY AFTER STARTING THE VEHICLE, THE STEERING WHEEL WOULD SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE RACK AND PINION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 58,000 AND THE CURRENT MILEAGE WAS 68,000. *TR UPDATED 04/30/13*LJ THE CONSUMER STATED WHEN SHE ATTEMPTED TO MAKE A TURN, THE STEERING WHEEL WOULD SHAKE VIOLENTLY. THE DEALER STATED THE THE RACK AND PINION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONSUMER WAS QUOTED A PRICE OF $ 3,000.

Steering
Filed Mar 4, 2013100,000 milesMA

VIOLENT SHAKING OF THE STEERING WHEEL WHILE STOPPED OR AT SLOW SPEEDS. PARTICULARLY IN THE WINTER TIME, FIRST THING IN THE MORNING. STOPPING THE VEHICLE AND SOMETIMES SHUTTING OFF AND BACK ON WILL ADDRESS THE ISSUE. *TR

Service Brakes
Filed Mar 4, 201330,000 milesMA

WHILE DECELERATING AND DRIVING OVER SPEED BUMP/RAISED CROSS WALK, BRAKES FEEL LIKE THEY RELEASE AND THE CAR SURGES FORWARD. HAS HAPPENED ON A REGULAR BASIS WHEN SIMILAR CONDITIONS EXIST (POT HOLES, OR ANYTHING THAT MIGHT CAUSE LOSS OF TRACTION ON 1 WHEEL). DEALER INSISTS THAT THIS IS "NORMAL" FOR ANIT-LOCK BRAKES. REALLY JUST A MATTER OF TIME BEFORE IT RESULTS IN REAR-ENDING SOMEONE DUE TO UNEXPECTED SURGE. *TR

Steering
Filed Jan 4, 2013123,099 milesCA

TOYOTA ISSUED A RECALL IN AUGUST 2011 ON GEN. 1 PRIUS FOR A STEERING ISSUE. WE TOOK THE PRIUS INTO LOCAL DEALER AND THEY REPLACED STEERING NUTS PER RECALL. WITHIN A WEEK AFTER RECALL FIX, WE NOTICED A VIOLENT SHAKE TO THE STEERING WHEEL DURING A COLD MORNING START. IT HAD NEVER DONE THAT BEFORE THE RECALL. WE TOOK THE CAR IN AFTER IT OCCURRED AGAIN AND WERE TOLD THAT OUR RACK AND PINION WAS WORE AND NEEDED TO BE REPLACED. DURING THE RECALL WORK, THE DEALERSHIP DID A COMPLETE INSPECTION OF THE CAR AND NOTHING UNUSUAL WAS NOTED. HOW DID THEY DO WORK ON A RACK AND PINION AND NOT NOTICE WEAR ON IT THEN? WE BELIEVE WHEN THEY TORQUED THE NEW NUTS TO THE STEERING PINION, THIS CREATED UNDO STRESS ON THE TORQUE SENSOR AND IS WHY THE AFTERWORK SHAKING IS OCCURRING. TOYOTA NEEDS TO COME CLEAN AND REPLACE THESE RACKS FREE OF CHARGE FOR POSSIBLE DAMAGE TO ALOT OF GEN. 1 PRIUS'S WHEN THEY DID THE NUT RECALL. THERE IS MORE OF A SAFETY ISSUE NOW WITH THE VIOLENT STEERING WHEEL SHAKING OUT OF UNSUSPECTING DRIVERS THAN A NUT THAT'S GOING TO BREAK OFF. NHTSA, FORCE THEM TO DO A RECALL NOW!!!! *TR

Steering
Filed Jan 3, 201395,000 milesTX

THE VEHICLE VIBRATE THE STEERING WHEEL AT LOW SPEED. *TR

Electrical System
Filed Jan 3, 201395,000 milesTX

THIS VEHICLE HAS A PROBLEM WITH THE HYBRID BATTERY CAUSES A LOT OF PROBLEM IN MANY OF THE SYSTEMS, ENGINE, COMPUTER ETC AND DON'T EVEN HAS A 100,000 MILES IT SUPPOSE TO HAVE A LONG LIFE , THE DEALER IS CHARGING BIG BUCKS IN ORDER TO FIX IT AND I DON'T SEE WHY IT GOES DAMAGE WITH SUCH A LOW MILES. *TR

Steering
Filed Nov 15, 201237,000 milesMA

TL* THE CONTACT OWNS A 2002 TOYOTA PRIUS. THE CONTACT STATED THAT THE STEERING SHAKE VIOLENTLY WHILE TURNING, REVERSING, OR IN DRIVE. THE STEERING HAD TO BE HELD WITH BOTH HANDS TO BE ABLE TO KEEP THE VEHICLE IN LANE. THE STEERING WOULD STOP SHAKING WHENEVER THE ACCELERATOR PEDAL WAS RELEASED. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V537000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 37,000.

Electrical SystemCrash
Filed Oct 6, 2012241,000 milesPA

I WAS DRIVING THE VEHICLE UNDER SPEED LIMIT WHEN MY STEERING WHEEL BECAME STIFF. I WAS DRIVING WHEN MY STEERING WHEEL BECAME STIFF AND AFTER FEW SECONDS I WAS AT A CURVE AND WAS NOT ABLE TO TURN LEFT AND WENT OFF THE ROAD INTO A DITCH AND COLLIDING WITH AN OBJECT. THE CAR GOT HUGE DAMAGE AND WAS NOT DRIVABLE AND STILL IN MY YARD. *TR

Steering
Filed Mar 9, 2012MI

WHEN DRIVING ON THE FREEWAY, AFTER A 300 MILE DRIVE, A POTHOLE WAS STRUCK. THE STEERING WHEEL VIBRATED FORCEFULLY FROM SIDE TO SIDE FOR ABOUT A MINUTE, THEN POWER STEERING FAILED. STEERING WAS POSSIBLE, BUT ONLY WITH GREAT PHYSICAL EFFORT. AFTER THE VEHICLE RESTED OVERNIGHT, SYMPTOMS WERE NOT PRESENT. *TR

Steering
Filed Jan 9, 201256,000 milesFL

I WAS TURNING LEFT INTO A PARKING SPOT WHEN THE STEERING SOUNDED AND ACTED ODD. THE PS LIGHT CAME ON. I BROUGHT IT TO A TOYOTA DEALER AND HAD TO REPLACE THE POWER STEERING GEAR MECHANISM AT A COST OF OVER $2600.00. I WAS TOLD THE RECALL ON THIS WAS V.I.N. SPECIFIC AND DID NOT APPLY TO MINE. MY CONCERN IS IF THIS IS THE SAME ISSUE THAT IS ADDRESSED IN THE RECALL, AND MY CAR HAD THE ISSUE, WHY IS IT NOT TAKEN CARE OF BY THE COMPANY. *TR

Steering
Filed Dec 2, 201120,000 milesTX

ON COLD DAYS, WHEN DRIVING FOR THE FIRST TIME, THE STEERING WHEEL WILL START SHUDDERING BACK AND FORTH VIOLENTLY AND RAPIDLY IF I TRY TO TURN THE VEHICLE. THIS OCCURS REGARDLESS OF THE ROAD CONDITION AT SPEEDS OF LESS THAN 10 MPH. THE SHUDDERING STOPS ONLY WHEN I STRAIGHTEN OUT THE WHEEL. *TR

Steering › Electric Power Assist System
Filed Nov 15, 201165,000 milesAL

TL* THE CONTACT OWNS A 2002 TOYOTA PRIUS. THE CONTACT STATED THAT THERE WAS A MALFUNCTION IN THE POWER STEERING SYSTEM WHICH CAUSED THE STEERING WHEEL TO SEIZE WHILE DRIVING. THE VEHICLE WAS TOWED TO THE DEALER WHO REPLACED THE ANGLE SENSOR. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 11V304000 (STEERING:ELECTRIC POWER ASSIST SYSTEM) PRIOR TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT FILED A COMPLAINT. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 65,000. UPDATED 01/04/12*LJ THE VEHICLE WAS TOWED TO THE DEALER WHO REINITIALIZED THE TORQUED ANGLE SENSOR.

Vehicle Speed Control
Filed Jul 26, 201133,000 milesNY

TL* THE CONTACT OWNS A 2002 TOYOTA PRIUS. THE CONTACT STATED THAT UPON STARTING, THE VEHICLE JERKED FORWARD. IN ADDITION, WHILE ATTEMPTING TO STOP AT A STOP SIGN, THE CONTACT DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE HESITATED TO STOP. THE FAILURE OCCURRED ON AN INTERMITTENT BASIS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND AN AUTHORIZED DEALER FOR DIAGNOSTICS. THE TECHNICIANS WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 33,000. .. UPDATED 09/15/11 *BF THE CONSUMER STATED HE/SHE TOOK THE VEHICLE TO THE DEALER AUTO SHOP ON AUGUST 2, 2011 FOR THE REPLACEMENT OF THE ELECTRIC POWER STEERING PINION SHAFT NUTS. THEY ADJUSTED THE GEAR, ACCELERATOR AND STEERING. HOWEVER, THE PROBLEM STILL EXISTS. THE VEHICLE ACCELERATES AND MOVES FORWARD AS SOON AS THE CONSUMER STARTS IT. UPDATED 10/03/11

Steering
Filed Jun 2, 2011137,000 milesTN

DAY LEADING UP TO INCIDENT, STEERING WHEEL WOULD PULL TO RIGHT VERY EASILY OR WHILE ROLLING, BUT COULD BE PULLED BACK TO CENTER WITHOUT ISSUE. ON DAY OF INCIDENT, BACKED CAR OUT OF PARKING SPACE AND A CLUNKING SOUND WAS MADE UNDER CAR. STEERING WHEEL WOULD THEN ONLY TURN ABOUT A QUARTER TURN AND WOULD NOT TURN THE WHEELS AT ALL. WE HAD THE CAR TOWED TO THE DEALER WHO DETERMINED THAT THE STEERING RACK WAS BAD AND THE SPIRAL CABLE WHICH PROVIDED POWER TO THE AIRBAG WAS BAD AS WELL. THIS WAS A VERY DISTURBING FINDING FOR US AS WE COULD'VE BEEN DRIVING THE CAR ON THE INTERSTATE AT INTERSTATE SPEEDS WHEN THE STEERING BROKE. ADDITIONALLY, THE AIRBAG WOULD NOT HAVE GONE OFF IF WE HAD GOTTEN INTO A CRASH. DEALERSHIP AND TOYOTA WERE CONTACTED REGARDING WARRANTY REPLACEMENT OF BOTH ITEMS. DEALERSHIP AND TOYOTA REFUSED TO PROVIDE ANY WARRANTY OR DISCOUNT TO CORRECT THE ISSUES. HAD THE CAR TOWED HOME. ORDERED USED STEERING RACK AND SPIRAL CABLE AND INSTALLED THEM MYSELF. CAR IS FUNCTIONING NOW, BUT I HAVE CONCERN THAT THE SAME THING WILL HAPPEN AGAIN. I STILL HAVE THE BAD STEERING RACK AND BAD SPIRAL CABLE. *TR

Steering
Filed Jan 30, 2011140,000 milesCA

I HAVE A 2002 TOYOTA PRIUS WITH 140K MILES ON IT. THE STEERING WHEEL STARTED TO SHAKE VIOLENTLY LAST FALL WHEN I PUT THE CAR IN REVERSE. IT NOW DOES THIS AT LOW SPEEDS, PARTICULARLY AROUND CORNERS AND IS BECOMING AN INCREASING PROBLEM AT HIGHER SPEEDS. THE POWER STEERING CUT OUT ON THE FREEWAY AT 70 MILES PER HOUR LAST WEEK. THAT CONVINCED ME I NEED TO GET A NEW CAR. I TRIED TO TRADE IT IN AT A LOCAL TOYOTA DEALER LAST SUMMER AND COULDN'T UNDERSTAND WHY THEY WOULDN'T GIVE ME MORE THAN $2.5K FOR IT AS I HAD PAID $15K FOR IT 2.5 YEARS EARLIER. ADMITTEDLY, I HAD BEEN T-BONED AND A LOT OF WORK HAD BEEN DONE ON THE CAR, BUT MY DEALER HAD IT FIXED IT TO WHERE YOU WOULDN'T KNOW IT WAS IN AN ACCIDENT UNLESS IT WAS POINTED OUT. I RESEARCHED THE PROBLEMS ONLINE AND FOUND THIS IS A WELL -KNOWN DESIGN PROBLEM WITH THE CARS STEERING RACK. I CAN'T SELL IT TO ANYONE AS IS. I'M STUCK WITH HAVING TO DO A $3K REPAIR TO A CAR THAT'S WORTH LESS THAN THAT TO ITS DEALERSHIP. IT SCARES ME TO DRIVE IT. THEY ONLY MADE 26K OF THESE CARS. DOES EVERY ONE HAVE THIS PROBLEM? I SPOKE WITH TOYOTA AND THEY SAID THEY DID OFFER AN EXTENDED WARRANTY REPAIR ON THIS, BUT SINCE MY CAR HAD >100K, THE BURDEN WOULD BE MINE. THEY SHOULD BE WILLING TO RESOLVE THIS DESIGN FLAW. WHAT IS MY RECOURSE? AGAIN, I AM AFRAID TO DRIVE IT AS I DON'T KNOW WHAT WILL HAPPEN. *TR

Service Brakes, Electric
Filed Jan 29, 201143,561 milesPA

APPLIED BRAKES WHILE CAR WAS MOVING SLOWLY, LESS THAN 10 MPH, AND HEARD LOUD GRINDING SOUND COMING FROM LEFT FRONT AS CAR STOPPED. SHIFTED TO REVERSE AND CAR BARELY MOVED, ABOUT 1 FOOT, WHICH WAS ACCOMPANIED BY THE LOUD GRINDING SOUND, THEN STOPPED. TURNED CAR OFF AND COULD FIND NOTHING INTERFERING WITH THE WHEELS BUT DID FIND PIECES OF BRAKE PAD ON THE GROUND ALONG THE PATH THE LEFT FRONT WHEEL HAD FOLLOWED. THE LEFT FRONT WHEEL APPEARED AS IF THE CALIPERS WERE HOLDING WHATEVER REMAINED OF THE BRAKE PAD AND/OR BACKING TIGHT AGAINST THE ROTOR. BRAKE FUNCTION HAD BEEN NORMAL FOR PRIOR 7 11/12 YEARS, IE, SINCE I PURCHASED IT AS A NEW CAR. THERE WAS A BOTHERSOME GRINDING, SOMETIMES RATTLING OR SQUEALING NOISE FROM THE LEFT FRONT WHEEL SINCE THE FIRST YEAR OF OWNERSHIP AND I WAS REPEATEDLY TOLD BY THE DEALER THAT NOTHING WAS WRONG. BRAKE RUST HAD GRADUALLY ACCUMULATED ON THE LEFT FRONT ALUMINUM WHEEL BUT NOT ON ANY OTHERS AND THE DEALER BLAMED THAT ON WINTER SALT. IT WAS TOWED TO A DIFFERENT DEALER AND THE FRONT BRAKE PADS WERE REPLACED ALONG WITH THE FRONT ROTORS BEING RESURFACED. DESPITE MY REQUEST, THE BRAKE PAD FROM THE OTHER SIDE WAS NOT KEPT NOR WAS ITS THICKNESS RECORDED. NOTHING I TOLD THE SERVICE MANAGER WAS RELAYED TO WHOEVER WORKED ON THE CAR AND THAT PERSON ONLY RECORDED THAT THE TOW TRUCK DRIVER SAID THE LEFT FRONT WHEEL WAS FROZEN FAST. THE CAR, 2002 TOYOTA PRIUS, HAD 43561 MILES ON IT WHEN THIS OCCURRED AND SHOULD NOT HAVE HAD SIGNIFICANT BRAKE PAD WEAR GIVEN THE H

Steering
Filed Jan 29, 2011142,000 milesTX

STEERING WHEEL, UNCONTROLLABLE SHUDDER, WILL LITERALLY RIP ITSELF OUT OF YOUR HAND OR GRIP. USUALLY HAPPENS DURING THE FIRST OF THE DAY WHEN IT'S RELATIVELY COLD. WHILE SLOWLY MOVING THE VEHICLE, THE STEERING WHEEL WILL START TO VIBRATE VIOLENTLY, IN AN UN CONTROLLABLE MANNER. SOMETIMES THE POWER STEERING WILL JUST ERROR OUT WHILE DRIVING DOWN THE STREET DURING THE DAY, LOOSING ALL POWER STEERING AS WELL. *TR

Complaints 1-50 of 167, newest first, reproduced as filed.

Across model years

Worst on record: 2010
YearComplaintsRecallsFiresDeathsAssessment
20266100Routine
202516200Routine
202427400Routine
202321401Fatalities reported
202224100Routine
20216000Routine
202014000Routine
201930300Routine
201837100Routine
201791320Routine
2016155500Routine
2015166113Fatalities reported
2014210310Above average
2013414340Above average
2012424620Above average
2011522670Above average
20102,82310132Fatalities reported
2009502642Fatalities reported
20081,497467Fatalities reported
20072,004491Fatalities reported
20061,440651Fatalities reported
20051,051641Fatalities reported
2004610620Above average
200399100Routine
2002 — this page167245Fatalities reported
2001165330Routine
20004000Routine

Compare every Prius year →

Reading this record

5 deaths reported in complaints filed with NHTSA.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Jun 1, 2011. Source: NHTSA Office of Defects Investigation.