2015 Toyota Highlander Hybrid

Routine

Owners filed 4 complaints about this vehicle with federal regulators, most often about the electrical system. No safety recall has been issued.

What fails
ComponentReportsCrashesFiresInjuries
Interior Lighting1
000
Engine1
000
Electrical System › Software1
000
Electrical System1
000

What owners reported

Newest filings
Interior Lighting
Filed Jan 23, 2018PA

2015 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO AN ISSUE WITH THE AMBIENT LIGHTING GOING OUT. *LD *JS

Engine
Filed Oct 20, 201716,000 milesMA

I UNKNOWINGLY FAILED TO TURN OFF MY CAR LAST NIGHT. IT HAS A KEYLESS IGNITION (FOB) AND SETS OFF AN ALARM WHEN LEFT ON. UNFORTUNATELY, LAST NIGHT MY HUSBAND ARRIVED HOME AT THE SAME TIME AND BETWEEN 2 GARAGE DOORS CLOSING AND EXCITED, BARKING DOGS I DIDN'T HEAR THE ALARM. WE WENT TO BED SHORTLY THEREAFTER. MY HUSBAND WOKE UP VERY EARLY AND HEARD OUR CARBON MONOXIDE DETECTOR GOING OFF IN THE GARAGE. WHEN HE OPENED THE DOOR HE DISCOVERED IT WAS VERY HOT AND THE DETECTOR WAS REGISTERING HIGH LEVELS OF CM. HE OPENED THE GARAGE DOORS AND WINDOWS IN THE HOUSE. I HAVE SINCE RESEARCHED THIS. SEVERAL PEOPLE HAVE DIED UNDER THE SAME CIRCUMSTANCES. I FEEL LUCKY. THE CAR IS A HYBRID SO IT WAS ALTERNATING ALL NIGHT BETWEEN THE ENGINE AND THE BATTERY. WE ALSO HAD A CM DETECTOR IN THE GARAGE WHICH IS NOT LEGALLY REQUIRED. THE MANUFACTURERS NEED TO HAVE AN AUTOMATIC SHUTOFF FOR THE KEYLESS SYSTEMS OR MANY MORE INNOCENT PEOPLE WILL DIE. PLEASE FIX THIS NOW.

Electrical System › Software
Filed Mar 23, 2017PA

2015 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO VEHICLE ENTUNE SYSTEM CRASHING AND REBOOTING AT VARIOUS TIMES. *SMD THE CONSUMER STATED THE ENTUNE SYSTEM SCREEN FROZE WHILE THE VEHICLE WAS IN MOTION ON A STRAIGHT ROAD, MAKING A RIGHT OR LEFT TURN, AND SITTING IDLE IN TRAFFIC. THE SCREEN WOULD GO DARK AND RESET THE SYSTEM WHEN THE NAVIGATION FEATURE WAS IN USE WHETHER THE RADIO WAS ON OR OFF. IT WOULD LOSE THE NAVIGATION ROUTE. THE SCREEN WOULD LOOP BETWEEN THE TOYOTA SCREEN AND THE WELCOME SCREEN 3-4 TIMES THEN RESETS WITH THE DEFAULT SETTINGS. THE ENTUNE SYSTEM REBOOTED WHEN THE RADIO WAS ON AND NAVIGATION WAS OFF. WHEN THE RADIO WAS ON THE SOUND TURNED OFF THEN AFTER IT REBOOTED, THE RADIO TURNED BACK ON WITH THE SAME STATION. DURING THE FAILURES NO CELLPHONE OR BLUETOOTH IS CONNECTED TO THE SYSTEM. UPDATED 03/23/2017 *JS

Electrical System
Filed Mar 3, 201716,425 milesFL

THE HATCH CONTINUES TO FAIL EVEN AFTER THEY REPLACED "DEFECTIVE" PART. THE BATTERIES HAD TO BE REPLACED BECAUSE THEY HAD FAILED. ON 3/2/17 I WAS SITTING IN THE DRIVER SEAT WITH THE CAR IN PARK WITH THE ENGINE RUNNING AND SUDDENLY THE DRIVER SEAT MOVED ALL THE WAY FORWARD, THEN THE BACK STRAIGHTENED COMPLETELY AND THE SIDE VIEW MIRRORS ADJUSTED ALL THE WAY UP. I PLACED A CALL TO THE DEALERSHIP AT 2:51PM, WAS TOLD I'D GET A CALL BACK. I DROVE THE CAR HOME WITH MY ADULT DAUGHTER. RADIO WAS OFF. WHEN I WAS STOPPED IN EITHER TRAFFIC OR A LIGHT WE COULD HEAR A MOTOR TRYING TO START. I MADE IT HOME SAFELY. I HAD THE CAR TOWED TO THE DEALERSHIP AND WAS ADVISED THAT SINCE THEY COULD NOT REPLICATE THE PROBLEM IT DIDN'T HAPPEN. THEY RETURNED THE CAR TO ME WITHOUT ANY DOCUMENTATION OF A COMPLAINT.

4 of 4 complaints, reproduced as filed.

Across model years

Worst on record: 2006
YearComplaintsRecallsFiresDeathsAssessment
20250300Routine
20240400Routine
20239600Routine
20226400Routine
202115400Routine
20209400Routine
20196000Routine
20185010Routine
20173200Routine
20166000Routine
2015 — this page4000Routine
20142100Routine
20135000Routine
20129000Routine
20115100Routine
201022400Routine
200940400Routine
2008197840Routine
2007110220Routine
2006370672Fatalities reported
20051100Routine
20040100Routine

Compare every Highlander Hybrid year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.