What owners reported
Newest filingsFiled Jun 18, 2019124,842 milesIN
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING UP A HILL AT 20 MPH, THE VEHICLE STALLED AND THE ABS, TRACTION CONTROL, STEERING SYSTEM, AND BATTERY WARNING INDICATORS ILLUMINATED. IN ADDITION, "STOP VEHICLE IN A SAFE PLACE IMMEDIATELY" APPEARED ON THE INSTRUMENT PANEL. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH EXCESSIVE FORCE TO STOP THE VEHICLE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND HAD IT TOWED HOME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO ROYAL SOUTH TOYOTA (LOCATED AT 3115 S WALNUT ST, BLOOMINGTON, IN 47401, (812) 331-1100) WHERE IT WAS DIAGNOSED, BUT NO FAILURE CODE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,842.
Filed Mar 6, 2019215,000 milesUT
BRAKES FAILED SHORTLY AFTER THE ABS WARNING LIGHT WENT OFF. DEALER DIAGNOSED THIS AS A BREAK ACTUATOR ASSEMBLY FAILURE. IT LOOKS LIKE TOYOTA HAD A WARRANTY ENHANCEMENT PROGRAM FOR VEHICLE YEARS 2006-2007. HOWEVER, MY 2009 APPEARS TO BE HAVING EXACTLY THE SAME ISSUE, YET IT'S NOT COVERED BY THE PROGRAM. GIVEN THE SEVERITY OF THE PART FAILURE, IT'S NOT CLEAR WHY THIS IS NOT A RECALL... WE WERE LUCKY THAT NO ACCIDENT RESULTED FROM THIS FAILURE.
Filed Jan 19, 2019168,200 milesOH
ONCE CAR WAS SITTING IN A LOT AND ANOTHER TIME, RUNNING ON HIGHWAY. ABS, BRAKE,TRACTION CONTROL, VSC LIGHTS CAME ON ALSO MESSAGE DISPLAY SAID ABS MESSAGE AND BRAKE MESSAGE. CODES FROM ABS DTC,S ARE ALL A C-0371, 1271 THROUGH 1278, 1281, 1346, & 1391. SEEMS TO BE SAME ISSUE AS THE '06-'07 HIGHLANDER HYBRIDS AND THE '04-'09 PRIUS. THERE WAS AN EXTENDED COVERAGE FOR THE BRAKE ACTUATOR ON THOSE VEHICLES. I HAVE BEEN READING MANY OTHER COMPLAINTS, SAME THINGS, WITH THE '09 HIGHLANDERS. LOOKS LIKE REPAIRS RANGE FROM $2500-$5000,WHICH IS RIDICULOUS.
Filed Jan 12, 201966,000 milesFL
TAKATA RECALL- WHEN FUILING FROM THE PUMP, NUZZLES KEEP SHUTING OFF ITSELF LIKE THE TANK IS ALREADY FULL. ITS BEEN HAPPENING RECENTLY. AT THE SAME TIME, CHECK BREAK SYSTEM BY DELER START APPERING. IT TAKES 3 TO 4 PUSH TO START THE CAR AFTER THIS ERROR MESSAGE. SOMETIMES IT TAKES LONGER AND ESPECIALLY IT HAPPENS IN THE MORNING. TOOK TO DELER BUT THEY DID NOT FIND A CODE TO CHECK BUT THIS IS STILL HAPPENING.
Filed Oct 23, 2018127,000 milesNC
THE BRAKE SYSTEM COMPLETELY WENT OUT OF ORDER SUDDENLY, DURING THE MOTION IN THE STREET. ALTHOUGH THE BRAKE SYSTEM LIQUID WAS RENEWED IN TOYOTA CENTER JUST FEW DAYS AGO, FEW DAYS PRIOR TO REQUIRED SCHEDULED MAINTENANCE DATE. NOW THE PRICE OF THE BRAKE SYSTEM REPAIR IS CATASTROPHIC. AS I AM ASKING FOR ADVICE, ALL THE OTHER HIGHLANDER OWNERS COMPLAIN ABOUT THE SAME. THIS IS A BIG SHAME FOR TOYOTA
Filed Apr 18, 2018280,000 milesCT
ABS VSC AND BRAKE LIGHTS ARE ON - AS PER HARTFORD DEALER NEED TO REPLACE THESE PARTS 44050-48320 AND 47070-48020
Filed Mar 16, 2018121,593 milesAZ
ABS AND BRAKE MALFUNCTION LIGHT COMES ON. AUTO REPAIR SHOP TOLD ME THE ABS ACTUATOR NEEDS TO BE REPLACED AT A COST OF $3,500
Filed Oct 16, 2017146,000 milesTX
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT THE ABS FAILED. THE VEHICLE WAS TAKEN TO ROBBINS TOYOTA OF TEXARKANA (6233 MALL DR, NASH, TX 75569 (903) 794-5121) WHERE IT WAS DIAGNOSED THAT THE ACCUMULATOR PART FAILED AND THE ACCUMULATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 146,000. *LN THE CONSUMER STATED AN INDEPENDENT DIAGNOSTIC TEST FOUND THE ACTUATOR TO BE THE CAUSE OF THE FAILURE. *JS 5 WARNING LIGHTS ARE ILLUMINATED ON MY VEHICLE. 1) MASTER WARNING LIGHT 2) BRAKE SYSTEM WARNING LIGHT IN RED 3) BRAKE SYSTEM WARNING IN YELLOW 4) ABS WARNING LIGHT 5) LIGHT ABOVE ABS IN YELLOW, I CAN BE CONTACTED AT 903-280-0111 UPDATED 9/12/18*JB
Filed Sep 5, 2017TX
WHEN APPLYING THE BRAKES, A "CROAKING" NOISE CAN BE HEARD AND VIBRATION FELT THROUGH THE BRAKE PEDAL. DEALER SAYS THE ABS ACTUATOR IS FAILING. IF IT FAILS, THE ABS WILL BE INACTIVE AND BRAKE PERFORMANCE WILL BE DIMINISHED. APPARENTLY TOYOTA IS AWARE IF THIS ISSUE ON 2006-2007 MODELS AS THEY HAVE EXTENDED THE WARRANTY FOR THE ABS ACTUATOR REPLACEMENT.
Filed Jun 25, 201780,000 milesFL
AT ROUGHLY 80K MILES, EVERY TIME I STARTED THE CAR, A "BRAKE MALFUNCTION" ALERT WOULD DISPLAY. MULTIPLE SENSORS ON THE ARE ILLUMINATED. THE BRAKES FEEL NORMAL, BUT RECENTLY I DID NOTICE SOME AUDIBLE NOISES WHEN I USE THE BRAKES. I TOOK IT TO THE DEALERSHIP AND THEY SAID THE BRAKE ACTUATOR NEEDED TO BE REPLACED FOR AROUND 3200 W/ LABOR. AFTER DOING SOME RESEARCH, I FOUND THAT THIS SAME SYSTEM WAS RECALLED ON THE CAMRY HYBRID BUT NOT THE HIGHLANDER HYBRID, DESPITE MANY COMPLAINTS.IF THIS IS A MANUFACTURING DEFECT, IT IS A VERY DANGEROUS ONE THAT COULD CAUSE BRAKE FAILURE AND LEAD TO DEATH
Filed May 3, 2017174,000 milesNY
WHILE BRAKING TO STOP CAR IN A SCHOOL PICK UP LINE, WARNING LIGHTS AND MESSAGES BEGAN FLASHING. WARNING LIGHTS STATED BRAKE MALFUNCTION, ABS SYSTEM ETC. DEALER RAN DIAGNOSTIC, STATED THERE IS AN INTERNAL LEAK OF BRAKE ACTUATOR, REPAIR COSTS $5500. LIGHTS WERE RESET AND 2 WEEKS LATER WHILE DRIVING LIGHTS AND WARNINGS CAME BACK ON. TOYOTA HAS RECALL FOR 2006 AND 2007 BUT NOT 2009.
Filed Nov 21, 201669,000 milesCO
I WAS DRIVING 5 MPH AND MY BRAKES COMPLETELY WENT OUT. LUCKILY, SINCE IT WAS ON HALLOWEEN NIGHT WITH KIDS EVERYWHERE NO ONE WAS HURT. ABS WARNING LIGHTS CAME ON AND WARNING LIGHTS SAID TO PULL OVER AND TAKE TO MECHANIC. I HAD NO BRAKES AND COASTED HOME GOING 2MPH. IT WAS MY ABS ACTUATOR PUMP.
Filed Nov 7, 2016122,000 milesFL
WHILE DRIVING FROM ORLANDO TO TAMPA FLORIDA MY WIFE HAD THE ABS BRAKE WARNING LIGHT CAME ON AND A WEIRD NOISE COMING UNDER THE VEHICLE. SHE WAS ABLE TO MAKE IT HOME AND WE TOOK THE CAR TO DEALER. THEY SAID WE NEEDED TO REPLACE THE BRAKE ACTUATOR AT A COST OF MORE THAN $3,400! WE CAN'T UNDERSTAND WHY SUCH A SMALL PART WOULD COST ABOUT A QUARTER OF THE VALUE OF THIS VEHICLE AND AFTER DOING SOME RESEARCH ONLINE I FOUND NUMEROUS OTHER PEOPLE THAT HAVE HAD THE SAME PROBLEM. THIS ISSUE REALLY NEEDS TO BE LOOKED INTO AND TOYOTA SHOULD ISSUE AN IMMEDIATE RECALL.
Filed Aug 26, 201696,000 milesMD
I ARRIVE AT A PARKING LOT ON FLOWER AVENUE STRIP DRIVING SLOWLY INTO A PARKING SPACE IN FRONT OF A CLINIC, AT A VERY LOW SPEED, WHEN THE CAR SUDDENLY ACCELERATED--BY THE TIME I HIT THE BRAKES ATTEMPTING TO STOP, IT WAS IN THE OFFICE OF OF MATERNAL AND CHILD CARE, UNSTOPPABLE--FORTUNATELY, IT WAS ON A SUNDAY AFTERNOON AND THERE WERE NO EMPLOYEES OR PATIENTS IN THE RECEPTION AREA OF THE OFFICE...SUDDEN ACCELERATION WAS THE CAUSE OF THIS ACCIDENT. THIS CAR MUST BE RECALLED---I TOOK IT TO KOONS TOYOTA IN VIENNA, VIRGINIA-- WHERE I BOUGHT IT LAST OCTOBER--A 2009 TOYOTA HIGHLANDER...
Filed Aug 17, 2016155,000 milesPA
ABS ACTUATOR NOISE WHEN DEPRESSING AND RELEASING BRAKES. MAY LEAD TO FAILED ABS SYSTEM.
Filed Mar 1, 2016147,000 milesFL
ABS LIGHT ON WITH WARNING, BRAKES PERFORMING POORLY. THE ABS ACTUATOR ASSEMBLY AND BREAK PUMP FAILED REQUIRING REPLACEMENT WITH A COST OF OVER $3764 IN REPAIRS. THE TOYOTA CAMRY HYBRID HAD MILLIONS OF RECALLS FOR THE ABS ACTUATOR BUT THE HIGHLANDER HYBRID WAS CURRENTLY NOT ON RECALL. I OWN A 2000 TOYOTA 4 RUNNER WITH OVER 200,000 MILES AND NEVER HAD AN ABS ISSUE. THIS CAR IS ONLY 6 YEARS OLD AND SHOULDN'T REQUIRE THIS PROBLEM SO EARLY.
Filed Nov 2, 2015125,000 milesPA
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING 30 MPH, THE CONTACT HEARD A CLUNKING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE LOST POWER AND FAILED TO ACCELERATE OR RESTART. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER IMMEDIATELY NOTICED THAT THE VEHICLE SEEMED TO CONSUME ABNORMAL QUANTITIES OF OIL. THE VEHICLE HAD AN OIL CHANGE A MONTH AND A HALF PRIOR TO THE FAILURE AND THE OIL METER MEASURED ONE QUART OF ENGINE OIL LEFT IN THE VEHICLE. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. SEVERAL MONTHS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V396000 (HYBRID PROPULSION SYSTEM). AFTER THE RECALL REPAIR WAS PERFORMED, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000. THE VIN WAS NOT AVAILABLE.
Filed Aug 18, 201589,000 milesCA
BRAKE AND ABS WARNING LIGHTS CAME ON WHILE TRAVEL CITY SPEED (35-40MPH). NO NOTICEABLE BRAKING PROBLEM BUT ADVISED CAR IS UNSAFE TO DRIVE. DEALER SAYS THERE IS AN INTERNAL LEAK AND THE BRAKE ACTUATOR AND BOOSTER NEED TO BE REPLACED AT A COST OF $5,100 (MAINLY THE COST OF TOYOTA PARTS). THIS IS A SOCCER MOM CAR NO ROUGH DRIVING OR BRAKING...AND NO ACCIDENTS. I CALLED TOYOTA CUSTOMER EXPERIENCE AND THEY SAY THE PARTS ARE OUT OF WARRANTY. HOW DOES THESE TWO PARTS ACCOUNT FOR OVER 10% OF THE ORIGINAL VALUE OF THE CAR 6 YEARS AGO. SHOULDN'T I EXPECT MORE FROM TOYOTA?
Filed Dec 28, 201340,138 milesOR
WE TOOK THE VEHICLE TO THE DEALER IN FOR A 5,000 MILE SERVICE MAINTENANCE. AFTER OUR SERVICE ADVISOR LOOKED OVER THE VEHICLE HE SAID WE NEEDED NEW SET OF TIRES AS THE CURRENT ONES WERE AT THE WEAR INDICATORS. OUR SERVICE ADVISOR ALSO SAID OUR VEHICLE WAS IN THE OPEN CAMPAIGN (NHTSA CAMPAIGN NUMBER: 13V396000) TO REPLACE THE INTELLIGENT POWER MODULE (IPM) IN THE VEHICLE HYBRID SYSTEM. THE SERVICE ADVISOR SAID IT WOULD TAKE ABOUT FOUR HOURS AND THERE WOULD BE NO CHARGE. SINCE THE REPLACEMENT OF THE IPM THE VEHICLE HAS EXPERIENCED A SIGNIFICANT DROP IN MPG. BEFORE THE REPLACEMENT OF THE IPM THE VEHICLE WAS AVERAGING 26 - 27 MPH IN THE CITY AND ABOUT 30 MPG (29.8 MPG HIGHEST) FREEWAY DRIVING. AFTER THE REPLACEMENT OF THE IPM THE VEHICLE IS AVERAGING 21 - 22 MPG IN THE CITY AND 24-25 ON THE FREEWAY. THIS IS A 5-6 MPG DECREASE. WE HAVE BEEN TOLD BY THE DEALER THE REPLACEMENT OF THE IPM HAS NOTHING TO DO WITH THE MPG AND IT IS BECAUSE OF THE WINTER MONTHS OUR MPG HAS DROP. I DO NOT BELIEVE THE WINTER MONTHS WOULD HAVE THIS MUCH EFFECT ON THE MPG. I HAVE DONE SOME ONLINE RESEARCH AND FOUND OTHER OWNERS HAVING THE EXACT SAME ISSUE AFTER THEIR IPM WAS REPLACED. *TR
Filed Nov 25, 20134,300 milesIN
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT WHEN THE LIGHT WAS ILLUMINATED, THE STOPPING DISTANCE WOULD INCREASE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DETERMINE THE CAUSE OF FAILURE. THE FAILURE MILEAGE WAS 4,300 UPDATED 01/07/2014 *LJ ALSO, THE AIR BAG LIGHT ILLUMINATED. THE DEALER REPLACED A SENSOR
20 of 40 complaints, reproduced as filed.