2009 Toyota Highlander Hybrid

Routine

Owners filed 40 complaints about this vehicle with federal regulators, most often about the service brakes. It has been recalled 4 times.

When it fails
020k40k60k90k120k200k
66,000 milesMedian miles at failure

34 complaints record an odometer reading. Failures cluster around 010,000 miles.

What fails
ComponentReportsCrashesFiresInjuries
Service Brakes16
001
Service Brakes, Electric7
100
Service Brakes, Hydraulic5
000
Tires2
000
Vehicle Speed Control1
000
Traction Control System1
000
Structure › Body1
100
Hybrid Propulsion System › Inverter1
000
Hybrid Propulsion System1
000
Fuel/Propulsion System1
000

4 safety recalls

Part 573 reports
Visibility › Power Window Devices and Controls15V689000
Filed Oct 22, 20151,814,284 vehiclesToyota Motor Engineering & Manufacturing

Defect. Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.

Risk. If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.

Remedy. Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.

Hybrid Propulsion System › Inverter13V396000
Filed Sep 4, 2013133,081 vehiclesToyota Motor Engineering & Manufacturing

Defect. Toyota is recalling certain model year 2006-2010 Highlander hybrid vehicles manufactured February 16, 2005, through July 29, 2010; and model year 2006-2008 Lexus RX400h vehicles manufactured February 23, 2005, through December 2, 2008. The Intelligent Power Module (IPM) inside the inverter module may contain transistors that have higher operating temperatures than the solder can support and the transistors may be heat damaged by the solder. If this occurs, various warning lamps, including the malfunction indicator lamp, slip indicator light, brake system warning light, and master warning light, will be illuminated on the instrument panel.

Risk. The vehicle may enter a fail-safe/limp-home mode that limits the drivability of the vehicle. It is possible that the hybrid system will shut down while the vehicle is being driven, causing the vehicle to stall unexpectedly, increasing the risk of a crash.

Remedy. Toyota will notify owners, and dealers will replace the IPM free of charge. Owners may contact Toyota at 1-800-331-4331. Vehicles that had their IPM replaced under recall 11V-342 are not affected by this campaign.

Seats13V014000
Filed Jan 16, 20133,235 vehiclesSoutheast Toyota Distributors, Llc

Defect. Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.

Risk. If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.

Remedy. Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.

Equipment › Other › Labels09V223000
Filed Jun 15, 200927,080 vehiclesToyota Motor North America, Inc.

Defect. TOYOTA IS RECALLING 27,080 MODEL YEAR 2005 THROUGH 2010 PASSENGER CARS BUILT FROM SEPTEMBER 1, 2005 TO MAY 4, 2009. THESE VEHICLES WERE NOT EQUIPPED WITH LOAD CARRYING CAPACITY MODIFICATION LABELS WHICH FAILS TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS."

Risk. INCORRECT LOAD CARRYING CAPACITY MODIFICATION LABELS COULD RESULT IN THE VEHICLE BEING OVERLOADED, INCREASING THE RISK OF A CRASH.

Remedy. TOYOTA WILL NOTIFY OWNERS AND PROVIDE THEM WITH A NEW, ACCURATE LABEL TO BE INSTALLED OVER THE INACCURATE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2009. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371.

What owners reported

Newest filings
Service Brakes
Filed Jun 18, 2019124,842 milesIN

TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING UP A HILL AT 20 MPH, THE VEHICLE STALLED AND THE ABS, TRACTION CONTROL, STEERING SYSTEM, AND BATTERY WARNING INDICATORS ILLUMINATED. IN ADDITION, "STOP VEHICLE IN A SAFE PLACE IMMEDIATELY" APPEARED ON THE INSTRUMENT PANEL. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH EXCESSIVE FORCE TO STOP THE VEHICLE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND HAD IT TOWED HOME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO ROYAL SOUTH TOYOTA (LOCATED AT 3115 S WALNUT ST, BLOOMINGTON, IN 47401, (812) 331-1100) WHERE IT WAS DIAGNOSED, BUT NO FAILURE CODE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,842.

Service Brakes
Filed Mar 6, 2019215,000 milesUT

BRAKES FAILED SHORTLY AFTER THE ABS WARNING LIGHT WENT OFF. DEALER DIAGNOSED THIS AS A BREAK ACTUATOR ASSEMBLY FAILURE. IT LOOKS LIKE TOYOTA HAD A WARRANTY ENHANCEMENT PROGRAM FOR VEHICLE YEARS 2006-2007. HOWEVER, MY 2009 APPEARS TO BE HAVING EXACTLY THE SAME ISSUE, YET IT'S NOT COVERED BY THE PROGRAM. GIVEN THE SEVERITY OF THE PART FAILURE, IT'S NOT CLEAR WHY THIS IS NOT A RECALL... WE WERE LUCKY THAT NO ACCIDENT RESULTED FROM THIS FAILURE.

Service Brakes
Filed Jan 19, 2019168,200 milesOH

ONCE CAR WAS SITTING IN A LOT AND ANOTHER TIME, RUNNING ON HIGHWAY. ABS, BRAKE,TRACTION CONTROL, VSC LIGHTS CAME ON ALSO MESSAGE DISPLAY SAID ABS MESSAGE AND BRAKE MESSAGE. CODES FROM ABS DTC,S ARE ALL A C-0371, 1271 THROUGH 1278, 1281, 1346, & 1391. SEEMS TO BE SAME ISSUE AS THE '06-'07 HIGHLANDER HYBRIDS AND THE '04-'09 PRIUS. THERE WAS AN EXTENDED COVERAGE FOR THE BRAKE ACTUATOR ON THOSE VEHICLES. I HAVE BEEN READING MANY OTHER COMPLAINTS, SAME THINGS, WITH THE '09 HIGHLANDERS. LOOKS LIKE REPAIRS RANGE FROM $2500-$5000,WHICH IS RIDICULOUS.

Service Brakes
Filed Jan 12, 201966,000 milesFL

TAKATA RECALL- WHEN FUILING FROM THE PUMP, NUZZLES KEEP SHUTING OFF ITSELF LIKE THE TANK IS ALREADY FULL. ITS BEEN HAPPENING RECENTLY. AT THE SAME TIME, CHECK BREAK SYSTEM BY DELER START APPERING. IT TAKES 3 TO 4 PUSH TO START THE CAR AFTER THIS ERROR MESSAGE. SOMETIMES IT TAKES LONGER AND ESPECIALLY IT HAPPENS IN THE MORNING. TOOK TO DELER BUT THEY DID NOT FIND A CODE TO CHECK BUT THIS IS STILL HAPPENING.

Service Brakes1 injured
Filed Oct 23, 2018127,000 milesNC

THE BRAKE SYSTEM COMPLETELY WENT OUT OF ORDER SUDDENLY, DURING THE MOTION IN THE STREET. ALTHOUGH THE BRAKE SYSTEM LIQUID WAS RENEWED IN TOYOTA CENTER JUST FEW DAYS AGO, FEW DAYS PRIOR TO REQUIRED SCHEDULED MAINTENANCE DATE. NOW THE PRICE OF THE BRAKE SYSTEM REPAIR IS CATASTROPHIC. AS I AM ASKING FOR ADVICE, ALL THE OTHER HIGHLANDER OWNERS COMPLAIN ABOUT THE SAME. THIS IS A BIG SHAME FOR TOYOTA

Service Brakes
Filed Apr 18, 2018280,000 milesCT

ABS VSC AND BRAKE LIGHTS ARE ON - AS PER HARTFORD DEALER NEED TO REPLACE THESE PARTS 44050-48320 AND 47070-48020

Service Brakes
Filed Mar 16, 2018121,593 milesAZ

ABS AND BRAKE MALFUNCTION LIGHT COMES ON. AUTO REPAIR SHOP TOLD ME THE ABS ACTUATOR NEEDS TO BE REPLACED AT A COST OF $3,500

Service Brakes
Filed Oct 16, 2017146,000 milesTX

TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT THE ABS FAILED. THE VEHICLE WAS TAKEN TO ROBBINS TOYOTA OF TEXARKANA (6233 MALL DR, NASH, TX 75569 (903) 794-5121) WHERE IT WAS DIAGNOSED THAT THE ACCUMULATOR PART FAILED AND THE ACCUMULATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 146,000. *LN THE CONSUMER STATED AN INDEPENDENT DIAGNOSTIC TEST FOUND THE ACTUATOR TO BE THE CAUSE OF THE FAILURE. *JS 5 WARNING LIGHTS ARE ILLUMINATED ON MY VEHICLE. 1) MASTER WARNING LIGHT 2) BRAKE SYSTEM WARNING LIGHT IN RED 3) BRAKE SYSTEM WARNING IN YELLOW 4) ABS WARNING LIGHT 5) LIGHT ABOVE ABS IN YELLOW, I CAN BE CONTACTED AT 903-280-0111 UPDATED 9/12/18*JB

Service Brakes
Filed Sep 5, 2017TX

WHEN APPLYING THE BRAKES, A "CROAKING" NOISE CAN BE HEARD AND VIBRATION FELT THROUGH THE BRAKE PEDAL. DEALER SAYS THE ABS ACTUATOR IS FAILING. IF IT FAILS, THE ABS WILL BE INACTIVE AND BRAKE PERFORMANCE WILL BE DIMINISHED. APPARENTLY TOYOTA IS AWARE IF THIS ISSUE ON 2006-2007 MODELS AS THEY HAVE EXTENDED THE WARRANTY FOR THE ABS ACTUATOR REPLACEMENT.

Service Brakes
Filed Jun 25, 201780,000 milesFL

AT ROUGHLY 80K MILES, EVERY TIME I STARTED THE CAR, A "BRAKE MALFUNCTION" ALERT WOULD DISPLAY. MULTIPLE SENSORS ON THE ARE ILLUMINATED. THE BRAKES FEEL NORMAL, BUT RECENTLY I DID NOTICE SOME AUDIBLE NOISES WHEN I USE THE BRAKES. I TOOK IT TO THE DEALERSHIP AND THEY SAID THE BRAKE ACTUATOR NEEDED TO BE REPLACED FOR AROUND 3200 W/ LABOR. AFTER DOING SOME RESEARCH, I FOUND THAT THIS SAME SYSTEM WAS RECALLED ON THE CAMRY HYBRID BUT NOT THE HIGHLANDER HYBRID, DESPITE MANY COMPLAINTS.IF THIS IS A MANUFACTURING DEFECT, IT IS A VERY DANGEROUS ONE THAT COULD CAUSE BRAKE FAILURE AND LEAD TO DEATH

Service Brakes
Filed May 3, 2017174,000 milesNY

WHILE BRAKING TO STOP CAR IN A SCHOOL PICK UP LINE, WARNING LIGHTS AND MESSAGES BEGAN FLASHING. WARNING LIGHTS STATED BRAKE MALFUNCTION, ABS SYSTEM ETC. DEALER RAN DIAGNOSTIC, STATED THERE IS AN INTERNAL LEAK OF BRAKE ACTUATOR, REPAIR COSTS $5500. LIGHTS WERE RESET AND 2 WEEKS LATER WHILE DRIVING LIGHTS AND WARNINGS CAME BACK ON. TOYOTA HAS RECALL FOR 2006 AND 2007 BUT NOT 2009.

Service Brakes
Filed Nov 21, 201669,000 milesCO

I WAS DRIVING 5 MPH AND MY BRAKES COMPLETELY WENT OUT. LUCKILY, SINCE IT WAS ON HALLOWEEN NIGHT WITH KIDS EVERYWHERE NO ONE WAS HURT. ABS WARNING LIGHTS CAME ON AND WARNING LIGHTS SAID TO PULL OVER AND TAKE TO MECHANIC. I HAD NO BRAKES AND COASTED HOME GOING 2MPH. IT WAS MY ABS ACTUATOR PUMP.

Service Brakes
Filed Nov 7, 2016122,000 milesFL

WHILE DRIVING FROM ORLANDO TO TAMPA FLORIDA MY WIFE HAD THE ABS BRAKE WARNING LIGHT CAME ON AND A WEIRD NOISE COMING UNDER THE VEHICLE. SHE WAS ABLE TO MAKE IT HOME AND WE TOOK THE CAR TO DEALER. THEY SAID WE NEEDED TO REPLACE THE BRAKE ACTUATOR AT A COST OF MORE THAN $3,400! WE CAN'T UNDERSTAND WHY SUCH A SMALL PART WOULD COST ABOUT A QUARTER OF THE VALUE OF THIS VEHICLE AND AFTER DOING SOME RESEARCH ONLINE I FOUND NUMEROUS OTHER PEOPLE THAT HAVE HAD THE SAME PROBLEM. THIS ISSUE REALLY NEEDS TO BE LOOKED INTO AND TOYOTA SHOULD ISSUE AN IMMEDIATE RECALL.

Structure › BodyCrash
Filed Aug 26, 201696,000 milesMD

I ARRIVE AT A PARKING LOT ON FLOWER AVENUE STRIP DRIVING SLOWLY INTO A PARKING SPACE IN FRONT OF A CLINIC, AT A VERY LOW SPEED, WHEN THE CAR SUDDENLY ACCELERATED--BY THE TIME I HIT THE BRAKES ATTEMPTING TO STOP, IT WAS IN THE OFFICE OF OF MATERNAL AND CHILD CARE, UNSTOPPABLE--FORTUNATELY, IT WAS ON A SUNDAY AFTERNOON AND THERE WERE NO EMPLOYEES OR PATIENTS IN THE RECEPTION AREA OF THE OFFICE...SUDDEN ACCELERATION WAS THE CAUSE OF THIS ACCIDENT. THIS CAR MUST BE RECALLED---I TOOK IT TO KOONS TOYOTA IN VIENNA, VIRGINIA-- WHERE I BOUGHT IT LAST OCTOBER--A 2009 TOYOTA HIGHLANDER...

Service Brakes
Filed Aug 17, 2016155,000 milesPA

ABS ACTUATOR NOISE WHEN DEPRESSING AND RELEASING BRAKES. MAY LEAD TO FAILED ABS SYSTEM.

Service Brakes
Filed Mar 1, 2016147,000 milesFL

ABS LIGHT ON WITH WARNING, BRAKES PERFORMING POORLY. THE ABS ACTUATOR ASSEMBLY AND BREAK PUMP FAILED REQUIRING REPLACEMENT WITH A COST OF OVER $3764 IN REPAIRS. THE TOYOTA CAMRY HYBRID HAD MILLIONS OF RECALLS FOR THE ABS ACTUATOR BUT THE HIGHLANDER HYBRID WAS CURRENTLY NOT ON RECALL. I OWN A 2000 TOYOTA 4 RUNNER WITH OVER 200,000 MILES AND NEVER HAD AN ABS ISSUE. THIS CAR IS ONLY 6 YEARS OLD AND SHOULDN'T REQUIRE THIS PROBLEM SO EARLY.

Hybrid Propulsion System
Filed Nov 2, 2015125,000 milesPA

TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING 30 MPH, THE CONTACT HEARD A CLUNKING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE LOST POWER AND FAILED TO ACCELERATE OR RESTART. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER IMMEDIATELY NOTICED THAT THE VEHICLE SEEMED TO CONSUME ABNORMAL QUANTITIES OF OIL. THE VEHICLE HAD AN OIL CHANGE A MONTH AND A HALF PRIOR TO THE FAILURE AND THE OIL METER MEASURED ONE QUART OF ENGINE OIL LEFT IN THE VEHICLE. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. SEVERAL MONTHS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V396000 (HYBRID PROPULSION SYSTEM). AFTER THE RECALL REPAIR WAS PERFORMED, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000. THE VIN WAS NOT AVAILABLE.

Service Brakes
Filed Aug 18, 201589,000 milesCA

BRAKE AND ABS WARNING LIGHTS CAME ON WHILE TRAVEL CITY SPEED (35-40MPH). NO NOTICEABLE BRAKING PROBLEM BUT ADVISED CAR IS UNSAFE TO DRIVE. DEALER SAYS THERE IS AN INTERNAL LEAK AND THE BRAKE ACTUATOR AND BOOSTER NEED TO BE REPLACED AT A COST OF $5,100 (MAINLY THE COST OF TOYOTA PARTS). THIS IS A SOCCER MOM CAR NO ROUGH DRIVING OR BRAKING...AND NO ACCIDENTS. I CALLED TOYOTA CUSTOMER EXPERIENCE AND THEY SAY THE PARTS ARE OUT OF WARRANTY. HOW DOES THESE TWO PARTS ACCOUNT FOR OVER 10% OF THE ORIGINAL VALUE OF THE CAR 6 YEARS AGO. SHOULDN'T I EXPECT MORE FROM TOYOTA?

Fuel/Propulsion System
Filed Dec 28, 201340,138 milesOR

WE TOOK THE VEHICLE TO THE DEALER IN FOR A 5,000 MILE SERVICE MAINTENANCE. AFTER OUR SERVICE ADVISOR LOOKED OVER THE VEHICLE HE SAID WE NEEDED NEW SET OF TIRES AS THE CURRENT ONES WERE AT THE WEAR INDICATORS. OUR SERVICE ADVISOR ALSO SAID OUR VEHICLE WAS IN THE OPEN CAMPAIGN (NHTSA CAMPAIGN NUMBER: 13V396000) TO REPLACE THE INTELLIGENT POWER MODULE (IPM) IN THE VEHICLE HYBRID SYSTEM. THE SERVICE ADVISOR SAID IT WOULD TAKE ABOUT FOUR HOURS AND THERE WOULD BE NO CHARGE. SINCE THE REPLACEMENT OF THE IPM THE VEHICLE HAS EXPERIENCED A SIGNIFICANT DROP IN MPG. BEFORE THE REPLACEMENT OF THE IPM THE VEHICLE WAS AVERAGING 26 - 27 MPH IN THE CITY AND ABOUT 30 MPG (29.8 MPG HIGHEST) FREEWAY DRIVING. AFTER THE REPLACEMENT OF THE IPM THE VEHICLE IS AVERAGING 21 - 22 MPG IN THE CITY AND 24-25 ON THE FREEWAY. THIS IS A 5-6 MPG DECREASE. WE HAVE BEEN TOLD BY THE DEALER THE REPLACEMENT OF THE IPM HAS NOTHING TO DO WITH THE MPG AND IT IS BECAUSE OF THE WINTER MONTHS OUR MPG HAS DROP. I DO NOT BELIEVE THE WINTER MONTHS WOULD HAVE THIS MUCH EFFECT ON THE MPG. I HAVE DONE SOME ONLINE RESEARCH AND FOUND OTHER OWNERS HAVING THE EXACT SAME ISSUE AFTER THEIR IPM WAS REPLACED. *TR

Air Bags
Filed Nov 25, 20134,300 milesIN

TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT WHEN THE LIGHT WAS ILLUMINATED, THE STOPPING DISTANCE WOULD INCREASE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DETERMINE THE CAUSE OF FAILURE. THE FAILURE MILEAGE WAS 4,300 UPDATED 01/07/2014 *LJ ALSO, THE AIR BAG LIGHT ILLUMINATED. THE DEALER REPLACED A SENSOR

20 of 40 complaints, reproduced as filed.

Across model years

Worst on record: 2006
YearComplaintsRecallsFiresDeathsAssessment
20250300Routine
20240400Routine
20239600Routine
20226400Routine
202115400Routine
20209400Routine
20196000Routine
20185010Routine
20173200Routine
20166000Routine
20154000Routine
20142100Routine
20135000Routine
20129000Routine
20115100Routine
201022400Routine
2009 — this page40400Routine
2008197840Routine
2007110220Routine
2006370672Fatalities reported
20051100Routine
20040100Routine

Compare every Highlander Hybrid year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Oct 22, 2015. Source: NHTSA Office of Defects Investigation.