Filed May 16, 2018252 vehiclesVolkswagen Group of America, Inc.
Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Risk. If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy. Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
Air Bags › Frontal › Driver Side › Inflator Module18V148000
Filed Mar 6, 2018363,713 vehiclesVolkswagen Group of America, Inc.
Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy. Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
Filed Aug 16, 2017280,915 vehiclesVolkswagen Group of America, Inc.
Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
Risk. If the fuel pump fails, the engine will stall, increasing the risk of a crash.
Remedy. Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20AE.
Air Bags › Frontal › Driver Side › Inflator Module16V078000
Filed Feb 10, 2016659,493 vehiclesVolkswagen Group of America, Inc.
Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy. Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
Filed Aug 4, 2015415,825 vehiclesVolkswagen Group of America, Inc.
Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
Risk. A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Remedy. Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
All 5 campaigns on file, newest first.
What owners reported
Newest filings
Engine
Filed Sep 18, 2025MN
Unknown Discovered this vehicle at abandon home.
Fuel System, Gasoline
Filed Nov 5, 2024CA
See attached document for complaint.
Air Bags
Filed Feb 26, 202450,000 milesCA
The contact owns a 2014 Volkswagen CC. The contact stated while driving 30 MPH, the air bag warning light illuminated. Additionally, the steering wheel control buttons and the horn became inoperable. The contact related the failure to NHTSA Campaign Number: 15V483000 (Air Bags). The local dealer was contacted and informed the contact that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 50,000.
Engine
Filed Jul 25, 2023TX
Hi, I’ve had my turbocharge replaced in October of 2020 at the Volkswagen dealership in Wichita, KS. Just recently my car started driving funny again such as not accelerating like it should with a slight whining noise. I can only get up to 25-30 mph then the whining noise starts up to where I have to take my foot off the gas, let my speed drop itself then proceed to accelerate again which is very dangerous. Since I had already experienced this problem not even 3 years ago I knew but I still went to get the car diagnosed and again it is the same exact problem not even 3 years later.
Air Bags
Filed Jun 20, 2023NC
The clockspring on my vehicle is out. I know this has been a MAJOR issue and recalls with my make and model of cars (Volkswagens). It is not fair that all models and makes are not included in the clockspring recall. This is a major safety issue with the airbag and horn not working.
Engine
Filed Jun 20, 2023NC
I had to replace the engine coil packs/spark plugs 4 times in the last year. This is not normal and a complaint amongst Volkswagens.
Unknown or Other
Filed Jun 20, 2023NC
The Trunk wiring harness is not working. Trunk and back up camera wont work. After research I see this is a common issue. Should be a recall.
Engine
Filed Oct 31, 2022GA
Error code P2015 was generated which is the air intake manifold. Volkswagen mechanic said we shouldn't drive very much due to it could get worse. Replacement would cost $1812.50, local shop charged $893.00. Volkswagen has since issued a extended warranty which my vehicle falls under but I'm getting push back on being reimbursed. What are my options?
Air BagsCrash
Filed Jun 21, 2022FL
Airbag non deployment after 2 service recalls. I don’t feel safe driving my children around in a car that is not equipped for safety. Fuel pump control module is not working probably even after service recall. Engine malfunctioning.
Air Bags
Filed Apr 30, 2022MA
The airbag light went off in the instrument cluster. I hear what sounds like a disconnected cable rubbing against the steering wheel whenever I try to make a turn. All buttons in the steering wheel are non functional after the incident. Really concerned if the airbag won’t deploy and cause fatal or deadly injuries in case of crash. I don’t feel safe driving it in this condition.
Steering
Filed Apr 21, 202280,000 milesUT
The contact owns a 2014 Volkswagen CC. The contact stated while driving at an undisclosed speed, the steering became inoperable. The vehicle was taken to the local dealer where it was diagnosed that the rack and pinon needed to be replaced. The vehicle was repaired but there was an abnormal rattling noise detected. The contact stated that while driving, the vehicle shifted hard. The steering wheel was loose. The air bag warning light was illuminated. The vehicle was taken to the same dealer where it was diagnosed that the motor mount bolt had detached from the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but no further assistance was provided. The approximate failure mileage was 80,000.
Latches/Locks/Linkages › Trunk Lid › Latch
Filed Feb 18, 202235,000 milesNJ
The contact owns a 2014 Volkswagen CC. The contact stated that recently the trunk lid started failing to open as needed. The contact stated there was no warning light illuminated. The contact stated that there was a clicking sound coming from the trunk release switch located on the driver’s side. The vehicle was not taken to be diagnosed or repaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 35,000.
Air Bags
Filed Dec 29, 2021GA
My airbag light is on once again and I have only had the recall replaced once never had the second so some shop has scammed that they replaced it. I need it fixed
Exterior Lighting
Filed Sep 8, 2021OH
Wiring harness 3C8-971-182-J yielded multiple wire breaks with exposed copper ends near harness couplers. Wiring is for rear lights and camera mounted on trunk hood. Some rear lights failed to light. Picture is available. Have noticed multiple issues of same on internet with identical breakage.
Back Over Prevention › Camera System
Filed Aug 17, 202196,000 milesNY
The contact owns a 2014 VOLKSWAGEN CC. The contact stated that initially the back over prevention camera no longer operated as needed. Over time, the trunk could not be opened from outside the vehicle. The trunk could be opened using the button inside the vehicle or the key fob. The contact also mentioned that the driver’s side rear reverse light would intermittently remain illuminated with a warning message on the instrument panel. The contact had taken the vehicle to a dealer and was informed that there was a defective wiring harness that caused the failure. The contact declined to repair the vehicle out of pocket. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 96,000. Vin was not available.
Unknown or Other
Filed Sep 4, 202040,000 milesLA
DRIVING ON THE INTERSTATE I HEARD A LOUD BANG SOUND LIKE A GUNSHOT. I LOOK UP AND GLAS WAS ALL OVER ME. HOW IS THAT POSSIBLE WHEN MY SUNROOF IS CLOSE.
Electrical System
Filed Jul 1, 202080,010 milesCA
VEHICLE TRUNK LIGHT INDICATOR SHOWS THAT VEHICLE TRUNK IS OPEN. INTERMITTENTLY TURNS OFF THEN COMES BACK ON. TRUNK INTERIOR LIGHT STAYS ON. THIS WILL DRAIN CAR BATTERY IF LIGHT ISN'T UNPLUGGED LEAVING PEOPLE STRANDED. THIS SEEMS LIKE IT IS A FAULTY DESIGN ON BEHALF OF VOLKSWAGEN. VOLKSWAGEN SHOULD PERFORM AN ACTION AND REMEDY FOR THE VW CC OWNERS AFFECTED BY THIS PROBLEM. *TR
Electrical System
Filed Sep 17, 2019WV
BACK UP CAMERA SYSTEM FAULTY PER VOLKSWAGON DEALERSHIPS AND INTERNET- VOLKSWAGON CUSTOMER CARE VIEWS AS A RADIO AND NOT A SAFETY ISSUE.
Air Bags
Filed Aug 31, 201963,000 milesCA
DRIVING THE CAR (WHICH WAS PURCHASED 6 MONTHS AGO FROM OUR LOCAL HONDA DEALERSHIP) HONKED THE HORN ON THE CAR COMING HOME FROM PICKING UP THE KIDS FROM SCHOOL. DRIVING THROUGH LOCAL STREETS AND ALL OF A SUDDEN THE AIR BAG SIGN CAME ON. NOW WHEN I TURN CAR ON IT STATES AIRBAG DEFECT AND NONE OF THE CONTROLS WORK ON THE STEERING WHEEL. THE CAR IS MY WIFE'S CAR AND SHE DRIVE MY TWO LITTLE BOYS IN IT DAILY. THE AIRBAG DEFECT WARNING IS CONCERNING ESPECIALLY READING OTHER OWNER'S COMPLAINTS IN REGARDS TO THIS ISSUES.
Air Bags
Filed Aug 27, 201876,000 milesAZ
STEERING WHEEL CLOCK SPRING BROKE. NO HORN OR FUNCTION BUTTONS WORKING ALONG WITH THE AIRBAG.
Air Bags
Filed Aug 21, 201825,000 milesNJ
TAKATA RECALL, I HAVE BEEN WAITING FOR THE PART SINCE JULY 2018. THIS IS A SAFETY RECALL AND CURRENTLY I AM TAKING A MAJOR RISK BY DRIVING MY VEHICLE WHICH I NEED TO GET BACK AND FORTH TO WORK. I AM EXTREMELY ANXIOUS AND UPSET AS THE DEALERSHIP HAS BEEN UNABLE TO PROVIDE ME WITH ANY INFORMATION AS TO WHEN THE PART WILL BE AVAILABLE.
Air Bags
Filed Aug 7, 2018HI
TAKATA RECALL ON NOVEMBER 11, 2017, I TOOK MY CAR TO TONY VOLKSWAGEN IN WAIPAHU, HAWAII TO REPLACE THE TAKATA AIR BAGS. IT TOOK ONE WHOLE YEAR FOR THEIR SERVICE DEPARTMENT TO GET THE PART AND GET BACK TO ME. TERRIBLE SERVICE. ON AUGUST 3RD, 2018, I RECEIVED A TAKATA RECALL AGAIN SAYING IT WAS NOT REPLACED. THE NAME OF THE SERVICE ADVISOR WAS 51448 AARON CHAN FROM TONY VOLKSWAGEN IN WAIPAHU HAWAII. THIS IS MY COMPLAINT. IT WAS NEVER REPLACED IN THE FIRST PLACE. UNETHICAL AND FRAUDULENT!!! I COULD HAVE GOTTEN INTO AN ACCIDENT ALL THIS TIME THINKING IT WAS FIXED.
Vehicle Speed ControlCrash1 injured
Filed Jul 16, 201820,000 milesPA
TL* TAKATA RECALL. THE CONTACT OWNED A 2014 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE ACCELERATED OUT OF CONTROL ACROSS THE ROAD AND CRASHED INTO A COUPLE OF TREES IN A NEIGHBOR'S YARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT ONLY THE DRIVER SIDE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOTALED AND WAS TOWED TO THE DEALER (DIEHL AUTOMOTIVE, 258 PITTSBURGH RD, BUTLER, PA 16002, 724-282-8898). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V509000 (FUEL SYSTEM, GASOLINE) AND 18V148000 (AIR BAGS), WHICH STATED THAT PARTS WERE UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. PARTS DISTRIBUTION DISCONNECT.
Service Brakes
Filed Apr 26, 201833,000 milesFL
MY VEHICLE START WITH THE PROBLEM AT 33KMILES. NOW I'M AT 37KMILES AND IT'S HAPPENING DAILY. AFTER STARTING THE VEHICLE AND PUTTING IT ON DRIVE, THE BRAKE WILL NOT WORK PROPERLY AND STARTED MAKING A SCREECHING NOISE. ALL OF THE WARNING LIGHTS ON THE DASHBOARD LIT UP, THE MESSAGE CENTER SHOWS ERROR WITH AIRBAG, ABS BRAKE, VEHICLE STABILIZATION...ETC. I AM AFRAID FOR MY LIFE, THIS VEHICLE IS NOT SAFE TO DRIVE. I WOULD STOP AND TURN OFF THE ENGINE AND RESTART THE VEHICLE, SOMETIMES THAT RESET THE LIGHTS AND OTHER TIMES THAT DOES NOT HELP. THE BIGGEST CONCERN IS THE BRAKES NOISES AND THE POWER STEERING GETS UNSTABLE, AND AFRAID THE AIRBAG MIGHT NOT WORK PROPERLY IN CASE OF AN ACCIDENT. I JUST UPDATE THE AIRBAG FROM THE LAST RECALL. I CAN'T DRIVE WITH MY BABY IN THE CAR BECAUSE OF THE ISSUES.
Electrical System
Filed Apr 21, 2018AL
THE CAR IS STALLING UPON ACCELERATING WHILE IN MOTION AND AT A STOP IT JERKS BACK AND FORTH. THE CAR SHAKES WHEN ACCELERATING AND PUTTERS EVEN WHEN THE CAR IS STATIONARY.
Air Bags
Filed Apr 9, 2018WI
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V148000 (AIR BAGS) AND 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. PAUL IMPORTS IN BROOKFIELD, WISCONSIN WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS) AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE).
Fuel/Propulsion System
Filed Apr 9, 2018TX
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ARCHER VOLKSWAGEN AT 713-272-1700 AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel/Propulsion System
Filed Apr 3, 201866,000 milesTX
IN FEBRUARY OF 2017, MY VEHICLE STALLED ON A BUSY FREEWAY WHILE IN MOTION AND COMPLETELY DIED, AFTER TOWING THE VEHICLE TO THE DEALERSHIP THEY DETERMINED SEVERAL PARTS NEEDED TO BE REPLACED INCLUDING MOUNTING, BEARING, C VALVE, AH SEPARATOR, RIBBEDBELT, TENSIONER, C-GASKET, D-GASKET, SEAL RING AND BOLT. AFTER DRIVING THE VEHICLE HOME AGAIN IT DIED. I TOOK IT BACK TO THE DEALERSHIP WHERE THEY REPLACED THE FUEL PUMP MODULE, WASHER AND CONTROL UNIT. THE CAR APPEARED TO BE DRIVING FINE THE DAY I LEFT, BUT THE NEXT MORNING IT WOULDN'T START. I HAD THE VEHICLE TOWED TO THE DEALERSHIP IN WHICH THEY ADVISED I NEEDED A NEW BATTERY. I KEPT UP WITH ALL SERVICE AND IN JANUARY OF 2018 WHILE DRIVING THE VEHICLE, IT STALLED YET AGAIN WHILE IN MOTION, WITH VEHICLES ALMOST STRIKING ME, AFTER TOWING THE VEHICLE TO THE DEALERSHIP, THEY ADVISED IT WAS THE FUEL PUMP MODULE AGAIN. THEY REPLACED THE PART. THE CAR WAS DRIVING FINE UNTIL MARCH 2018 WHEN THE VEHICLE STALLED ON THE FREEWAY WHILE IN MOTION. THE DEALERSHIP NOW STATES THE BUSHINGS ARE CRACKED AND DRY ROTTED, AND THE MECHATRONIC UNIT HAS FAILED AND THE VEHICLE NOW NEEDS A NEW TRANSMISSION.
Fuel/Propulsion System
Filed Mar 16, 2018TX
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HILEY VOLKSWAGEN OF ARLINGTON, 461 E INTERSTATE 20, ARLINGTON, TX 76018, (817) 575-6000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel/Propulsion System
Filed Feb 19, 201820,000 milesNV
I HAVE HAD AN ISSUE WITH A GAS SMELL THAT ARISES FROM THE ENGINE COMPARTMENT FOR OVER 4 YEARS-- I WAS ENCOURAGE TO CHANGE MY FUEL PUMP BY VW DEALER-- BUT THAT WAS NOT THE PROBLEM. I WAS ENCOURAGED TO ONLY PUT PREMIUM GRADE A GAS AND FUEL INJECTOR CLEANERS WHICH I DID REPEATEDLY, UNFORTUNATELY THE SMELL WORSENED UNTIL THE DAY I WENT TO REGISTER MY CAR AND I WAS TOLD THAT THERE WAS A VISIBLE FUEL LEAK FROM UNDER THE MANIFOLD AND IT WAS A SLOW DRIP THAT WAS EVAPORATING OFF THE ENGINE HEAD. I WAS TOLD THE CAR COULD COMBUST AT ANY TIME. I WENT TO THE NEARER VW AND THE PROBLEM THAT NO ONE COULD FIGURE OUT FOR YEARS WAS A "FUEL LINE TO HIGH PRESSURE PUMP" $ 399 TOTAL-- I NO LONGER HAVE THIS FUEL SMELL. BUT BASED ON MY RESEARCH THERE ARE THOUSANDS OF VW'S ALL MODELS WITH THE SAME ISSUE .THE FUEL SMELL WAS NOTED THE YEAR AFTER I PURCHASED THE CAR WITH 20,000 MILES AND THE HOSE GAVE OUT AT 70,000 MILES. I BELIEVE THIS IS A REPORTABLE INCIDENT FOR A POSSIBLE RECALL.
Fuel/Propulsion System
Filed Feb 15, 2018TX
VOLKSWAGEN GROUP OF AMERICA, INC. MODEL: CC DATE REPORT RECEIVED BY NHTSA: 8/16/2017 COMPONENT: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP NHTSA CAMPAIGN ID NO: 17V509000 SUMMARY: VOLKSWAGEN GROUP OF AMERICA, INC. (VOLKSWAGEN) IS RECALLING CERTAIN 2009-2016 VOLKSWAGEN CC, 2006-2010 PASSAT AND PASSAT WAGON VEHICLES. INTERRUPTION OF ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE MAY CAUSE THE FUEL PUMP TO FAIL. CONSEQUENCES:IF THE FUEL PUMP FAILS, THE ENGINE WILL STALL, INCREASING THE RISK OF A CRASH. REMEDY:VOLKSWAGEN WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE FUEL PUMP CONTROL MODULE, FREE OF CHARGE. REMEDY PARTS ARE CURRENTLY UNAVAILABLE. INTERIM NOTICES INFORMING OWNERS OF THE SAFETY RISK WERE MAILED ON OCTOBER 13, 2017. OWNERS WILL RECEIVE A SECOND NOTICE WHEN REMEDY PARTS BECOME AVAILABLE. OWNERS MAY CONTACT VOLKSWAGEN CUSTOMER SERVICE AT 1-800-893-5298. VOLKSWAGEN'S NUMBER FOR THIS RECALL IS 20AE. NOTES:OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO WWW.SAFERCAR.GOV.
Fuel/Propulsion System
Filed Jan 9, 2018CA
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NIELLO VOLKSWAGEN AT (916) 482-5790 (2701 ARDEN WAY, SACRAMENTO, CA 95825) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine
Filed Jan 5, 201847,053 milesGA
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT STATED THAT THE ENGINE WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO JIM ELLIS VOLKSWAGEN OF ATLANTA (5901 PEACH ST BLVD, ATLANTA, GA 30341) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 47,053.
Air Bags
Filed Nov 29, 201720,639 milesFL
MY HORN,MY AIR BAG AND ALL CONTROLS IN STEERING WHEEL ARE NOT WORKING.I TOOK IT TO VW SERVICE CENTER & THEY QUOTED ME $948 FOR A NEW CLOCK SPRING.HASNT THIS PART BEEN RECALLED? IT'S A LEASE AND THAT'S INSANE,THIS IS THE SECOND TIME THIS HAS HAPPENED
Air Bags
Filed Nov 16, 2017FL
TAKATA RECALL
Air Bags
Filed Nov 7, 201732,000 milesCA
17V509 RECALL #. FUEL PUMP CONTROL MODULE COULD CAUSE POWER OUTAGE AND ALREADY HAS. TWICE. AND THEY ARE STILL REFUSING TO FIX THIS. I'VE HAD TO REPLACE MY BATTERY AND TWO MONTHS LATER WAS STRANDED BECAUSE I LOST POWER WHILE STATIONARY.
Air Bags
Filed Jul 26, 2017NC
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CAROLINA VOLKSWAGEN LOCATED AT 7800 E INDEPENDENCE BLVD, CHARLOTTE, NC 28227 (704) 537-2336 WAS CONTACTED AND CONFIRMED THAT PARTS WOULD BE AVAILABLE UNTIL SEPTEMBER OF 2017. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT MENTIONED THAT HE INQUIRED OF THE MANUFACTURER AND DEALER TO BUY BACK THE VEHICLE OR PROVIDE A LOANER VEHICLE BUT WAS DENIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed Jul 25, 2017WI
TAKATA RECALL BUT STILL HAS AN AIRBAG LIGHT ON WHEN IT SHOULD HAVE BEEN FIXED.
Air Bags
Filed Jun 28, 2017FL
I WAS INFORMED THAT MY VEHICLE WAS RECALLED, VEHICLES IN THE STATES WITH HIGH TEMPERATURES WOULD RECEIVE PRIORITY TREATMENT. I WAS INFORMED THAT PARTS WERE NOT AVAILABLE.I WAS INFORMED THAT VW WAS NOT ATTEMPTING TO PURSUE THESE RECALLS AS THEY HAD NOT EXPERIENCED ANY FAULTY VW MISHAPS WITH TAKATA AIRBAGS. THEY SAID THAT HONDAS AND OTHER AUTOMOBILES THAT WERE EXPERIENCING THESE INCIDENTS. NO RENTAL WAS MADE AVAILABLE UPON REQUEST THOUGH THEY DID SAY THAT MAY HAPPEN BUT IT WASN'T SET UP AS OF THEN.. AS A LEASEE I INFORMED THE LOCAL DEALER WHERE I PURCHASE MY VW THAT I WOULD LIKE TO TURN IN MY CAR EARLY (IT WAS DUE IN MAY) AND THAT THE CAR WAS IN MINT CONDITION AND UNDER MILEAGE. I GAVE MY REASONS TO THE GENERAL MANAGER, THE SERVICE DEPARTMENT AND I HAD MADE SEVERAL CALLS TO NHTSA. ALL WERE IN AGREEMENT THAT I LIVED IN A STATE WHERE PRIORITY SHOULD BE GIVEN. HOWEVER, THE ATTITUDE FROM VW WAS THAT THEY FELT NO URGENCY TO PUSH THROUGH FOR THESE RECALLS AS THEY WERE NOT LIABLE. YET. MY SAFETY WAS NOT AN ISSUE WITH VW. I AM NOW LOOKING AT A BILL FOR EARLY TURN-IN FOR $821.82 THIS INCLUDED A TINY CORNER ON A TINY WING WINDOW( THAT DOES NOT OPEN) WHERE THEIR FACTORY INSTALLED SOLAR FILM WAS INSTALLED AND STARTING TO LIFT AT ONE OF THE EDGES. I NEVER SAW THIS AND THEY NEVER SHOWED ME AT TURN IN. LASTLY, THEY INFORMED ME AT THE LOCAL AUCTION THE CAR WOULD LIKELY SELL AND THAT WAS THAT. HANDED THE KEYS OVER, NO PAPERWORK TO SIGN AND OUT THE DOOR WE WENT. MY HUSBAND AND I WERE STUNNED AT
Air Bags
Filed Apr 7, 2017WI
THE AIRBAG ERROR LIGHT IS ON AND IT SHOWS AN ARTICLE THAT THEIR IS A RECALL ON MY PARTICULAR CAR. THE HORN NO LONGER WORKS AND THAT IS A SAFETY RISK. THE BOUCHER VOLKSWAGEN DEALERSHIP IS NOT HONORING THE RECALL AND THE SPRING CLOCK HAS A RECALL ON IT. THEY NEED TO FIX THE ISSUE DUE TO A RECALL ON THE VOLKSWAGEN CC 2014.
Air Bags
Filed Apr 5, 201758,000 milesWI
TAKATA RECALL- AIRBAG ERROR AND BOUCHER VOLKSWAGEN IS NOT HONORING THE RECALL
Air Bags
Filed Mar 28, 2017FL
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed Mar 17, 2017CA
IT'S BEEN MORE THAN A YEAR SINCE MY RECALL WAS FORMALLY ISSUED AND MY AIRBAG STILL HAS NOT BEEN REPLACED! THIS IS DANGEROUS!
Air Bags
Filed Feb 22, 2017FL
TAKATA RECALL- MY VEHICLE HAS HAD A RECALL ON THE TAKATA AIRBAG COMPONENT SINCE FEBRUARY OF 2016. I JUST RECEIVED INFORMATION ABOUT THIS RECALL ON 2/20/2017 WHEN I WENT TO THE DEALERSHIP WHERE I SIGNED A LEASE AGREEMENT FOR THE CAR. I WANTED TO RETURN THE CAR BECAUSE OF THE DANGER IN DRIVING THE VEHICLE. THEY ADVISED ME THAT THERE WAS NOTHING THEY COULD DO BECAUSE OF THE RECALL. THIS AIRBAG RECALL GIVES INFORMATION REGARDING A DEFECTIVE AIRBAG COMPONENT THAT COULD POSSIBLY INJURE OR CAUSE DEATH TO THE DRIVER. I AM NOT COMFORTABLE DRIVING THE VEHICLE AND WANT THIS FIXED. PLEASE HELP. I'M NOT SURE WHAT TO DO AT THIS POINT BECAUSE THIS VEHICLE IS LEASED AND THE VENDOR WILL NOT ALLOW ME TO TURN IT BACK IN BECAUSE OF THE RECALL.
Air Bags
Filed Feb 22, 2017FL
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 06/27/17 *BF *CN
Air Bags
Filed Feb 20, 2017MD
MY VEHICLE HAS BEEN AWAITING THE FIX SINCE APRIL 2016 AND BECAUSE THIS IS A COMPANY VEHICLE WE CAN NOT USE IT. WE HAVE LOST TEN MONTHS OF USE AND NEED TO HAVE THIS RECTIFIED IMMEDIATELY.
Air Bags
Filed Feb 13, 2017TN
TAKATA RECALL, INFORMED OF RECALL IN MAY 2016 AND STILL DO NOT WHEN IT WILL BE REPLACED
Air Bags
Filed Feb 13, 2017SC
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Dec 21, 2016FL
TAKATA RECALL - I WAS NOT INFORMED OF THE RECALL UNTIL I WENT TO TRADE IN THE VEHICLE AND WAS ADVISED I COULDN'T. THE VEHICLE IS DRIVEN BY A 17 YEAR OLD AND THE RISK OF AN ACCIDENT IS HIGHER. THIS AIRBAG IS DANGEROUS AND NO ONE ENSURES THAT VEHICLES ARE REPAIRED.
Air Bags
Filed Dec 14, 2016NJ
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Complaints 1-50 of 80, newest first, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: May 16, 2018. Source: NHTSA Office of Defects Investigation.