2012 Volkswagen CC

Above average

Owners filed 230 complaints about this vehicle with federal regulators, most often about the airbags. It has been recalled 6 times.

Avoid One of the Volkswagen CC years to avoid: 2.1× the complaints of a typical CC year. Which Volkswagen CC years to avoid →

When it fails
020k40k60k90k120k200k
68,000 milesMedian miles at failure

144 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles.

Most common 2012 Volkswagen CC problems

84 of the 230 complaints (37%) are about the airbags.

ComponentReportsCrashesFiresInjuries
Air Bags · airbags83
807
Engine52
000
Fuel/Propulsion System · fuel and propulsion system32
010
Electrical System21
010
Wheels6
000
Power Train · transmission5
000
Electronic Stability Control (esc) · stability control5
101
Service Brakes · brakes4
000
Unknown or Other3
000
Structure › Body · body and frame3
100

6 safety recalls

Part 573 reports
Unknown or Other18V329000
Filed May 16, 2018252 vehiclesVolkswagen Group of America, Inc.

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

Risk. If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

Remedy. Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.

Air Bags › Frontal › Driver Side › Inflator Module18V148000
Filed Mar 6, 2018363,713 vehiclesVolkswagen Group of America, Inc.

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.

Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

Remedy. Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.

Fuel System, Gasoline › Delivery › Fuel Pump17V509000
Filed Aug 16, 2017280,915 vehiclesVolkswagen Group of America, Inc.

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.

Risk. If the fuel pump fails, the engine will stall, increasing the risk of a crash.

Remedy. Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20AE.

Air Bags › Frontal › Driver Side › Inflator Module16V078000
Filed Feb 10, 2016659,493 vehiclesVolkswagen Group of America, Inc.

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.

Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

Remedy. Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.

Air Bags › Frontal15V483000
Filed Aug 4, 2015415,825 vehiclesVolkswagen Group of America, Inc.

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.

Risk. A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.

Remedy. Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.

Tires › Pressure Monitoring and Regulating Systems11V312000
Filed Jun 6, 20114 vehiclesVolkswagen of America, Inc

Defect. VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2012, CC VEHICLES, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLES SAFETY STANDARD NO. 138, "TIRE PRESSURE MONITORING SYSTEM (TPMS)." THE FACTORY INSTALLED WHEELS AND TIRES WERE REPLACED AT THE PORT WITH ACCESSORY WHEELS AND TIRES THAT WERE NOT EQUIPPED WITH THE PROPER TPMS SENSORS.

Risk. WITH THE INCORRECT TPMS SENSORS, DRIVERS WILL RECEIVE A CONSTANT WARNING FROM THE TIRE PRESSURE MONITOR SYSTEM. THE SYSTEM ALERTS THE DRIVER BUT, DUE TO INCORRECT TPMS SENSORS, THE SYSTEM CANNOT DETERMINE IF THE VEHICLE TIRES ARE PROPERLY INFLATED. THIS INCREASES THE RISK THAT THE VEHICLE WILL BE DRIVEN WITH ONE OR MORE UNDERINFLATED TIRES, INCREASING THE RISK OF A TIRE FAILURE THAT MAY LEAD TO A CRASH.

Remedy. VOLKSWAGEN WILL REPLACE THE TPMS SENSORS WITH THE PROPER SENSORS TO MAKE THE TPMS SYSTEM OF THE VEHICLES COMPLIANT WITH FMVSS 138. AS OF JUNE 1, 2011, VOLKSWAGEN HAS CONTACTED ALL AFFECTED CUSTOMERS TO SCHEDULE THE REPAIRS FREE OF CHARGE. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.

All 6 campaigns on file, newest first.

What owners reported

Newest filings
Wheels
Filed Apr 16, 2025TX

The tire pressure light continues to alert never going away and tire store says it's a sensor but it's causing my tires to get worn quicker and have had 2 blowouts I have tried to get this resolved and repaired by Volkswagen but the customer service employee said I was crazy because they have never had 1 recall on my vehicle and that she was going to report my VIN number for illegal reporting of recalls to have repairs that I want free of charge then proceeded to tell me my kind are liars, stealing from Americans and needed to be taken to my country and I would be in trouble for calling them falsely reporting repairs needed to gain free mechanic repairs so I would not have to come out of pocket.

Electrical System
Filed May 5, 2024KY

I was driving on the highway and out of no where it threw its self into neutral and the gear indicator was flashing with a wrench and it can move for like 5 mins then does it again was told the whole MECHtrnical in the transmission

Fuel/Propulsion System
Filed Apr 23, 2024CA

Well first off there was a recall on my year make and model but I guess it only lasted like a couple years .so twice already my fuel pump. Has needed to be replaced.which is what the recall was for .so I was driving In the fast lane on the freeway when out of nowhere my car just stalled putting me and my passenger in risk of being rammed from behind .I've had to take it too a mechanic two or three times so they can fix the same thing . I have the invoice from the repairs . Also I can be driving and the emergency brake will just engage by itself not having been touched by anyone or anything. It puts me and my passenger at risk for whiplash due to the fact that it engages when I'm driving .no warning lite come on I've just felt the jolt almost causing me to hit my head on the windshield. Please help .thank you Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Electrical System
Filed May 31, 2023MD

Vehicle stalls when accelerating or traveling at high rates of speed and it will lose power. It bumps and jolts to life. My RPM shoots up and and down. It lags to accelerate when the gas pedal is pressed to accelerate it suddenly jolts. Battery, Epc light, as well as engine light come on immediately.

Engine
Filed Nov 24, 2022FL

I'm part of a class action lawsuit where I was denied after sending all of the pertinent information the attorney's requested. I have all documentation of the correspondence which was requested with contact information to the Volkswagen company and other recipients. The class action is "Engine Water Pump Settlement". The water pump was faulty in this vehicle and many others of this model. It was deemed a safety concern by the federal government of the United States. This has been in progress since 2019.

Fuel/Propulsion System
Filed Sep 9, 2021NV

I have a VW CC 2012 --Vin [XXX]-- I have 87K and since 40K , I am going on my 3rd fuel pump, I only put in Premium gas with a fuel injector cleaner every 6K miles, I am not sure if this warrants investigation but I am putting this out there in case there are similar cars in this class/model. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Fuel/Propulsion System
Filed Aug 21, 2021AZ

Problem with Vapor Canister. Car won’t fill gas and smells like gas from cabin.

Air Bags
Filed Aug 1, 2021FL

The Power Steering keeps failing while driving. It is available for inspection, ASAP. This is a very dangerous hazard to lose the ability to steer the vehicle at any speed. I have not taken to my mechanic, yet. I have read all sorts of problems with steering since the Takata Air Bag Replacement Recall. Ever since the AirBag Replacement, many of my warning lights have been illuminated. The Dealer told me it is due to the Sensors on my Tires. I see they were previously recalled and now I have a problem with them, too. Right before the Steering Fails, I hear a gone and the Red Steering Wheel Light illuminates. I am then forced to slowly get off the road, barely able to turn the wheel, turn off the vehicle and re-start the engine to get the Power Steering to Re-Set itself. It is happening more and more often. Just went to Doctor appt Friday and it happened five (5) times going to and from Doctor (14 mile round trip). I see Dealers are telling people it is a Clock Spring and they are charing up to $ 6,800. to repair. My car only has 56,000. miles on it !!!

Fuel/Propulsion System
Filed Jul 29, 2021OK

I got this car like 2 months and I had nothing but problems...the check engine light has been on since I bought the car the tire message has been on since I got the car now since this last week I have a red flashing oil. Light come on and it says low oil pressure turn engine off and check the manual something like that. Plus about a month ago I took it to vw dealer ship they fix the exhaust manifold supposedly it was under warranty or something like that so I didnt have to pay and the 2 fuel injectors they replaced also and I cant get my other 2 fuel injectors replaced untill they go out..and I guess that's why I get a light that flashes ECP when I'm driving also...so after all that I still have problems maybe even worse now with the low pressure meaning fuel pump is going out maybe I'm not sure.i do not have anymore money to keep fixing this car I bought like 2 months ago from vison motor sports in tulsa ok...they really screwed me and this is my first car I bought and that I have ever owned....help please thank you..

Engine
Filed Jul 13, 2021GA

Vehicle stalls when accelerating or traveling at high rates of speed loses power. Lags to accelerate when gas pedal is pressed then suddenly jolts. Battery, Epc light, as well as engine light come on immediately. Vehicle will restart lights wil eventually go off until the next failure.

Electrical SystemFire
Filed May 4, 2021120,000 milesMI

TL* THE CONTACT OWNED A 2012 VOLKSWAGEN CC SPORT. THE CONTACT STATED WHILE DRIVING 55 MPH, SHE SAW SMOKE EMERGING FROM THE VENTS. UPON EXITING THE VEHICLE, THE CONTACT HEARD A LOUD POP NOISE AND FIRE BEGAN TO ENGULF FROM THE DASHBOARD. THERE WAS NO CRASH OR INJURIES DUE TO THE FIRE. THE AIR BAGS DID NOT DEPLOY. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A IMPOUND LOT. THE CONTACT HAS NOT NOTIFIED LOCAL DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 120,000.

Engine
Filed Apr 22, 202197,000 milesTX

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED WHILE DRIVING 10 MPH, THE CHECK OIL WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER AND UPON INSPECTION, NOTICED THAT ENGINE OIL NEEDED TO BE ADDED. THE VEHICLE WAS TOWED HENDRICK VOLKSWAGEN FRISCO 5010 TX-121, FRISCO, TX 75034, (469) 342-3493) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN, TIMING CHAIN TENSIONER, AND ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND AGREED TO PARTIALLY COVER THE COST OF THE REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

Electrical System
Filed Mar 3, 2021102,000 milesDE

ENGINE SHUTOFF. TIMING BELT ISSUE. ELECTRICAL ISSUES BEFORE THIS.

Structure › Body
Filed Feb 3, 2021120,000 milesNC

WATER PUDDING IN DRIVER SIDE FOOTWELL, NO INDICATION OF WHERE THE WATER IS COMING FROM. MOLD GROWTH.

Engine
Filed Dec 3, 2020106,000 milesVA

FLASHING CHECK ENGINE LIGHT; EPC LIGHT; CAR SHAKING; POWER LOSS; ENGINE MISFIRE. VEHICLE WAS MOVING AROUND 50MPH AT THE TIME.

Engine
Filed Oct 2, 202077,000 milesTX

OIL PRESSURE CHANGE INDICATED ON DASHBOARD STATING, "LOW OIL PRESSURE", THE INDICATOR THEN WENT OUT AND THE 2012 VW CC 2.0 TSI SHUT OFF WHILE DRIVING ON THE INTERSTATE AT A SPEED OF APPROXIMATELY 45 MILES A HOUR. THE VEHICLE WAS RESTARTED AND MOVED OF THE INTERSTATE UNDER ITS OWN POWER, BUT WAS IDLING ROUGH AND STALLED. THE VEHICLE WILL NOT START NOW. THE CODE PULLED FROM THIS VEHICLE NOW READ, P0300, P0302, P0341, P000A, P0016, P0304, P0301, P0011, P0506

Fuel/Propulsion SystemFire
Filed Aug 14, 2020126,000 milesTX

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC SPORT. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO PUSH THE VEHICLE TO THE INDEPENDENT MECHANIC WHERE HE PURCHASED THE VEHICLE. THE MECHANIC DIAGNOSED THE VEHICLE WITH A DEFECTIVE FUEL PUMP AND HAD THE FUEL PUMP REPLACED. A YEAR LATER, THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE VEHICLE SHUT OFF AGAIN WITHOUT WARNING. WITH THE ASSISTANCE OF POLICE, THE CONTACT WAS ABLE TO PUSH THE VEHICLE TO ANOTHER INDEPENDENT MECHANIC. WHILE AT THE MECHANIC, THE CONTACT WAS INFORMED THAT THERE WAS A FIRE OCCURRING WITHIN HIS VEHICLE CLOSE TO HIS GAS TANK WHICH WAS CAUSED BY HIS FUEL PUMP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE TO SEE IF THEY WOULD COVER THE REPAIR OF THE VEHICLE, THE MANUFACTURER OFFERED NO ASSISTANCE. A DEALER WAS NOT NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT LINKED HIS FAILURE T6O NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.

Air Bags
Filed Jul 12, 2020500 milesNC

I BROUGHT THIS CAR ABOUT 3MONTHS AGO ANDRIVE ONE DAY ABS ERROR SO TOOK TO MECHANIC HE HOOKED TO MACHINE SAY REAR WHEEL DRIVER SIDE WHEEL SENSOR SO GOT THAT CHANGED THEN IT GAVE MORE CODE SAY COMPUTER NOT COMMUNICATING AN ALSO THE OTHER SENSORS OUT AN TCS PLUS STEERING ASST. SO I WENT ONLINE TO FIND OUT THIS IS A COMMON PROBLEM THAT VW CAN'T EVEN FIX .BUT THERE STILL ALLOWED TO SALE THEM WITH OUT A FIX SO NOW I HAVE TO GUESS IF I HAVE BRAKES OR TCS AN FORGOT THE PARK BRAKE HAS A CODE AS WELL SO WILL ANYBODY FIX THIS PROBLEM OR DO MORE PEOPLE HAVE TO DIE IN CRASH OR WASTE MONEY TAKEN IT TO VOLKWAGAN AN NOT GET IT FIX TO FUNNY AN LIGHTS ON PARKED OR DRIVE CAN'T CLEAR CODES THANKS

Wheels
Filed Mar 11, 202040,000 milesOH

VOLKSWAGEN RECALLED CERTAIN MODEL YEAR 2012, CC VEHICLES, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLES SAFETY STANDARD NO. 138, "TIRE PRESSURE MONITORING SYSTEM (TPMS). VEHICLE IN QUESTION CURRENTLY IS EXPERIENCING AN ISSUE WITH THIS SYSTEM. VOLKSWAGEN SHOULD EXTEND THIS RECALL TO THIS VEHICLE AND OTHERS LIKE IT. SPECIFICALLY THE TPMS SENSOR WILL NOT DETECT PRESSURE IN TIRES AFTER TIRE REPLACEMENT OR ROTATION AND THERE IS NO WAY TO RESET SYSTEM.

Engine
Filed Feb 16, 202072,000 milesNY

WHILE DRIVING HOME FROM WORK LAST NIGHT THE ENGINE STARTED MAKING STRANGE KNOCKING NOISES AND THEN STALLED WITH A BLINKING CEL THAT TURNED TO SOLID I RESTARTED THE CAR TWICE IN NEUTRAL (MANUAL TRANSMISSION) IT WAS R MILES FROM MY JOB TO MY HOME THE CAR NOW DOES NOT START AND MAKES A VERY LOUD KNOCKING NOISE THE TIMING CHAIN JUMPED AND NOW MY ENGINE IS COMPLETELY DAMAGED I COULD HAVE BEEN REAR ENDED WHEN THE CAR STALLED 3 MILES

Exterior Lighting
Filed Feb 1, 202075,131 milesNJ

REAR TAIL LIGHTING AND TRUCK LATCH FAIL TO OPERATE CAUSING HIGH POSSIBILITY OF BEING STRUCK FROM BEHIND. THIS IS AND HAS BEEN A PROBLEM FOR YEARS, ALL 2009 TO 2012 VOLKSWAGEN CC MODELS HAVE AND CONTINUE TO HAVE THE ISSUE. THE WIRING HARNESS IN THE TRUNK IS OF POOR DESIGN AND QUALITY CAUSING WIRES TO BREAK AND CREATE OPEN SHOTS RESULTING IN NO TAIL LAMP LIGHTING.

Engine
Filed Jan 25, 2020116,000 milesGA

I WENT TO STORE CAME BACK OUT CAR WAS DRIVING FINE ON THE WAY WHEN I CAME BACK OT IT WOULDN'T START HAD IT TOWED TO MY MECHANIC NO COMPRESSION IT TRIES TO STAR BUT JUST TURNS OVER HE SAYS I NEED A NEW MOTOR A USED MOTOR FOR THE CAR IS LIKE 2900 AAND THAT'S JUST TOO BUY NOT HAVE THE OLD ONE TOOK IT AND THE NEW ONE INSTALLED I CALLED VOLKSWAGEN IN COLERAINE MECHANIC TELLS NE THE ENGINE IN THOSE CARS JUAT GO OT WITHOUT ANY REASON SO NEED LESS TO SAY IM BEING SUED BY A CAR DEALERSHIP FOR SOMETHING I CANR EVEN DRIVE SOMETHING NEEDS TO BE DONE I SEE MANY OF PEOPLE HAVING THE SAME B PROBLEM

Electronic Stability Control (esc)
Filed Dec 23, 2019129,000 milesMD

WHILE DRIVING IN DC AND ALSO WHILE STATIONARY MY CAR ENGINE BEGINS TO STAGGER OR SHAKE REPEATEDLY AND THE FUEL PUMP AND INJECTORS ARE ALSO GIVING OUT THE EXHAUST SYSTEM FEELS BACKED UP EPC LIGHT GOES ON AND OFF CONSTANTLY AND AIR INTAKE MANIFOLD LOOKS OUT OF SORTS SPARK PLUGS GO OUT VERY FAST AS WELL .

Air Bags
Filed Oct 24, 2019FL

I TOOK MY CAR TO GUNTHER VOLKSWAGEN OF FORT LAUDERDALE 1660 S STATE RD 7, FORT LAUDERDALE, FL 33317 (954) 420-7374. THEY REFUSED TO CHANGE THE TAKATA AIRBAG I WAS TOLD THAT THEY COULD NOT CONNECT THEIR EQUIPMENT . I WAS TOLD THAT I NEED TO PAY FOR THEM TO DO DIAGNOSTICS ON MY CAR. THEY WOULDN'T EVEN CHECK THE PROBLEM WITHOUT PAYING. I TOLD THEM THAT I COULD NOT AFFORD ANY REPAIRS AND THIS WAS A RECALL. THEY WOULD NOT EVEN LOOK AT MY CAR WITHOUT PAYING. SO I HAVE BEEN DRIVING WITH THE SAME AIRBAG. I CANNOT AFFORD THESE REPAIRS SO THERE'S NOTHING I CAN DO ABOUT THIS AIRBAG SITUATION. I ALREADY CALLED THE VOLKSWAGEN OF AMERICA AND THEY ARE NO HELP. IF ANYTHING CAN BE DONE I WOULD GREATLY APPRECIATED IT.

Exterior Lighting › Brake Lights
Filed Oct 17, 201974,000 milesVA

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE REAR BRAKE LIGHTS KEPT FAILING TO WORK AND THE BRAKE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE OCCURRED SIX TIMES. AN INDEPENDENT MECHANIC STATED THAT THERE WAS AN ISSUE WITH THE DRIVER'S SIDE OF THE VEHICLE AFTER RESEARCHING IT ON THE INTERNET. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED TO GET THE BRAKE LIGHTS REPAIRED AND KEEP THE RECEIPTS TO GET REIMBURSED IN THE EVENT A RECALL WAS ISSUED. VOLKSWAGEN OF FREDERICKSBURG (5208 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408, (540) 898-1600) STATED THAT THERE WAS A WIRING MALFUNCTION IN THE TRUNK, WHICH CAUSED THE BRAKE LIGHTS TO GO OUT. THE CONTACT FOUND OUT THAT THE DEALER MISLED HER ON OTHER MAINTENANCE ISSUES. THE CONTACT NO LONGER TRUSTED THE DEALER AND HAD THE LIGHTS REPAIRED BY AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS 74,000. *BF *TP

Engine
Filed Sep 10, 201986,000 milesOK

CAR STUTTERED RIGHT BEFORE I PARKED IN A PARKING SPOT TURNED OFF CAR, WENT IN A STORE CAME BACK OUT AND CAR WOULD NOT START, JUST CRANKS BUT WONT TURN OVER. TIMING CHAIN TENSIONER FAILURE. LOSS OF 4 CYLINDER COMPRESSION. NEED COMPLETE ENGINE REPLACEMENT. A KNOWN PROBLEM WITH 2.0 TURBO ENGINE, DATING BACK TO 2008 I HAVE 86000 MILES.

Engine
Filed Aug 19, 201955,000 milesIL

DRIVING A 2012 VW CC WITH 57,000 MILES. DRIVING ON HIGHWAY AT 70 MPH AND ATTEMPTED TO PASS A SLOW MOVING TRUCK. ACCELERATED QUICKLY AND MID PASS THE ENGINE LOST POWER AND IMMEDIATELY WENT INTO "LIMP MODE" WITH ECR LIGHT ACTIVATED ON THE DASH. PULLED OVER SAFELY AND TURNED OFF THE ENGINE. AFTER COLLECTING MYSELF, I STARTED ENGINE TO DRIVE OFF HIGHWAY. CAR WOULD NOT START. I SAT A FEW MOMENTS IN PANIC AND TRIED AGAIN. THE CAR STARTED AND I DROVE WITH ECR LIGHT ON TO NEXT EXIT. THE CAR WAS SLUGGISH WITH LITTLE ACCELERATION. PULLED TO GAS STATION AND TURNED OFF AGAIN. RESTARTED AND THE ENGINE RPMS RAN HIGHER IN IDLE SO I TURNED OFF THE CAR AGAIN. LET IT SIT AND RESTARTED AND DROVE TO AUTO ZONE WHERE THEY DID A CODE TESTER AND WAS TOLD P0229 UNDERBOOST TURBOCHARGER WAS ISSUE. AUTO ZONE EMPLOYEE SAID HE HAD SEEN IT MANY TIMES AND ITS A KNOWN ISSUE WITH 2.0 TURBO ENGINES IN VW AND AUDI. THE REPORT IS ATTACHED. AUTO ZONE RESET THE ECR LIGHT AND THE CAR WAS DRIVEN TO FINAL DESTINATION INTO ARIZONA WITH NO ADDITIONAL ISSUES YET. RESEARCHING I FOUND THE FOLLOWING LINK HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T23523_DS493841. THIS LINK EXPRESSES THE OPINIONS OF MANY DRIVERS OVER THE YEARS EXPERIENCING THIS ISSUE AND HOW UNSAFE AND DIFFICULT TO IS TO RESOLVE WITH MANY FOLKS EXPERIENCING THOUSANDS OF DOLLARS IN REPAIRS AND NEVER FINDING A REMEDY. I AM WORRIED AND SHOCKED THAT THE CAR ENGINE CAN BE TURNED OFF BY A COMPUTER WITH NO BYPASS FOR THE DRIVER. EXTREMELY DANGEROUS WHILE DRIVING.

Service Brakes
Filed Jul 26, 201970,000 milesNY

DRIVING ON A RAINY DAY THE ABS BRAKES SKID SLIGHTLY AND AND THEN THE ABS LIGHT THE TRACTION CONTROL LIGHT THE PARKING BRAKE THE AIRBAG LIGHT IT ALSO SAYS (FAULT/ ABS STABALIZATION CONTROL (ESC) AND NEXT MESSAGE IS AIR BAG FAULT ALL TURN ON THEN TURN OFF A FEW DAYS LATER THEY ARE ALL SOLID AND STAYING ON MECHANIC SAYS IT'S A BAD SPEED SENSOR LET'S SEE IT'S NOT REPAIRED YET

Engine
Filed Jul 16, 2019FL

THE TIMING CHAIN BROKE TWICE, ,

Air Bags › Frontal › Driver Clockspring/Spiral Cassette
Filed Jul 11, 201988,000 milesTX

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE HORN WAS NOT WORKING BECAUSE THE CLOCKSPRING WAS MALFUNCTIONING. THE VEHICLE WAS TAKEN TO CHARLES MAUND VOLKSWAGEN (6900 BURNET RD, AUSTIN, TX 78757, (512) 458-1111) TO BE REPAIRED PER AN UNKNOWN RECALL PERTAINING TO THE CLOCKSPRING. AFTER THE REPAIR, THE FAILURE RECURRED WITHIN A FEW DAYS. WHEN THE CONTACT CALLED THE DEALER, THEY WANTED TO CHARGE $1,000 TO REPAIR THE VEHICLE AGAIN. THE CONTACT CALLED THE MANUFACTURER AND WAS ADVISED TO GO BACK TO THE DEALER TO HAVE THE CLOCKSPRING RESET. THE DEALER INFORMED THE CONTACT THAT THE CLOCKSPRINGS WERE DESIGNED FAULTY, BUT THEY AND THE MANUFACTURER DID NOT WANT TO PAY FOR A NEW PART. THE VEHICLE HAD NOT BEEN REPAIRED FOR APPROXIMATELY NINE MONTHS. THE CONTACT CALLED THE DEALER AGAIN LAST WEEK, BUT HAD NOT RECEIVED A CALL BACK. THE FAILURE MILEAGE WAS 88,000.

Power Train
Filed Jun 17, 2019150,000 milesOH

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT WHEN THE GEARS WERE SHIFTED, AN ABNORMAL GRINDING SOUND WAS HEARD. THE CONTACT ALSO STATED THAT THE VEHICLE IDLED BEFORE ACCELERATING AND THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A MEGATRONIC MODULE NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO BRING THE VEHICLE TO A DEALER TO BE REPAIRED AT HER EXPENSE SINCE THE VIN WAS NOT INCLUDED IN A RECALL. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 150,000.

Electrical System
Filed Jun 7, 201996,000 milesSC

VARIOUS ALERTS FOR DIFFERENT LIGHTS, LEFT FRONT SIDE LIGHT, RIGHT REAR SIDE LIGHT, GAS CAP, DRIVERS WINDOW WON'T ROLL ALL THE WAY UP, CLOCK RESETS BY ITSELF TO WRONG TIME.

Power Train
Filed Jun 6, 2019140,798 milesCA

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING 70 MPH, THE VEHICLE DOWNSHIFTED INTO NEUTRAL ON ITS OWN AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BOZZANI VOLKSWAGEN (LOCATED AT 528 S CITRUS AVE, COVINA, CA 91723, (626) 921-5160) WHERE IT WAS DIAGNOSED THAT THE MECHATRONIC UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 140,798.

Unknown or Other
Filed May 29, 201914 milesCA

KNOCK SENSOR

Engine
Filed May 20, 201995,000 milesDE

MY CAR HAS BEEN BURNING OIL LIKE CRAZY ONCE IT REACHED 95,000 MILES. I'VE ALWAYS GO MY OIL CHANGED ON TIME PROFESSIONALLY. I HAVE TO KEEP OIL IN MY CAR BECAUSE IT BURNS SO FAST. WHEN I ACCELERATE BLACK SMOKE COMES OUT THE TAILPIPE. I GOT MY OIL CHANGED APRIL 12TH AND BY APRIL 28TH MY ENGINE SHUT OFF LIGHT WAS FLASHING..... CHECKED THE OIL AND THE STICK WAS BONE DRY. *TR

Electrical System
Filed Apr 15, 2019120,000 milesFL

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE WOULD NOT IMMEDIATELY START. WHILE DRIVING, THE SPEED WOULD SUDDENLY DECELERATE AND THE ENGINE STALLED. THE CONTACT ALSO INDICATED THAT GRAY COLORED EXHAUST FUMES WERE PRESENT COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 120,000.

Engine
Filed Apr 8, 2019200,000 milesTX

THE 2.0T TSI ENGINE WAS MADE WITH A FAULTY TIMING CHAIN TENSIONER WHICH WILL FAIL AND CAUSE THE TIMING CHAIN TO BREAK CAUSING IMMEDIATE CATASTROPHIC ENGINE DAMAGE PUTTING THE DRIVER AND OCCUPANTS IN DANGER BECAUSE OF LOSS OF POWER AND DIFFICULTY STEERING. I AM EXTREMELY BLESSED THAT I NOTICED THE CAR WAS ACTING FUNNY AND EXITED OFF THE HIGHWAY. IT'S RIDICULOUS TO ME HOW THE TIMING CHAIN COULD CAUSE THAT MUCH DAMAGE TO THE ENGINE. THE ENGINE OBVIOUSLY HAS BEEN CREATED WITH A FAULTY DESIGN, SO NOW I'M EXPECTED TO PAY TO REPLACE A FAULTY ENGINE WITH ANOTHER FAULTY ENGINE. IT'S EXTREMELY UPSETTING THAT AFTER I SENT MY VEHICLE IN FOR ISSUES WITH A RECALL, FUEL PUMP, THAT MY VEHICLE WOULD JUST SELF DESTRUCT LIKE THIS

Engine
Filed Mar 11, 201968,000 milesPA

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING 25 MPH, THE VEHICLE STARTED TO DECELERATE AND LOST POWER. ALSO, THE EPC WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. AFTER THIRTY MINUTES, THE VEHICLE RESTARTED AND WAS DRIVEN TO THE CONTACT'S RESIDENCE. WHILE THE VEHICLE WAS IDLING, THE FAILURE RECURRED AND THE VEHICLE STALLED. THE VEHICLE WAS LATER TAKEN TO PIAZZA VOLKSWAGEN OF ARDMORE (150 W LANCASTER AVE, ARDMORE, PA 19003, (610) 896-8600) WHERE IT WAS DIAGNOSED THAT THE LOW PRESSURE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DID NOT OFFER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

Engine
Filed Mar 8, 201964,000 milesFL

THE VEHICLE IN QUESTION HAS HAD OVER TWO YEARS OF UNRESOLVED ENGINE AND TRANSMISSION PROBLEMS. THE VEHICLE HAS BEEN REPEATEDLY RETURN TO THE DEALERSHIP ONLY TO BE TOLD THAT WHAT IT WAS THERE FOR NOT TO BE THE PROBLEM BUT OTHER THINGS HAVE BEEN FOUND AND THATS THE PROBLEM. AFTER PAYING FOR THAT REPAIR ONLY TO BRING IT BACK FOR THE ORIGINAL COMPLAINT. THIS IS THE PATTERN WITH THE ENGINE LEAKING OIL AND THE LEAK NEVER FOUND TO THE CAR NOT GOING ABOVE 10 MPH. WTHIN THE LAST 5 MONTHS THE CAR HAS BEEN IN THE SHOP FOR THE SAME ISSUE OF NO POWER AND RATTLING SHAKING TRANSMISSION. THREE TO FOUR WEEKS AT A TIME. IN THE PAST THE CAR HAS BEEN RETURNED TO THE DEALERSHIP ONCE A WEEK FOR THE OIL TO BE CHECK AND FILLED TO SPECS . ALSO WITHIN THE PAST TWO YEARS THE ENTIRE ENGINE HAS BEEN WORKED ON BY THE DEALERSHIP AND THE TRANSMISSION WAS BLOWN UP BY A TECHNICIAN BEING CARELESS IN MAKING A REPAIR. IN REPAIR ORDERS I HAVE THE MAJOR WORK THAT HAS BEEN DONE ON THIS VEHICLE.IN TALKING TO THE DEALERSHIP AND VOLKSWAGEN THE ONLY THING THATS BEING SAID THAT THE CAR IS TOO FAR OUT OF WARRANTY. THE ISSUE THAT GENERATES THIS COMPLAINT IS THAT NOW VOLKSWAGEN DEALERSHIP HAS THE CAR AND IT NEEDS A ENGINE AND TRANSMISSION AND WANTS BETWEEN $8,000-$11,000. THIS IS A MAJOR PROBLEM BECAUSE OF THE ISSUE THAT HAVE BEEN HAVING OVER THE PERIOD OF TIME. THE CONSUMER SHOULD NOT BE CARRYING THE BURDEN OF THIS TYPE OF REPAIR BECAUSE OF THE HISTORY OF THE CARS IN QUESTION (WHICH IS THE VOLKSWAGEN 2012 CC). ALL OF THE

Engine
Filed Feb 16, 201950,000 milesNJ

STALLING, AND WILL START AND STALL - EPC LIGHT ON DASH

Air Bags
Filed Dec 27, 2018CA

TAKATA RECALI I ASKED BOARDWALK VOLKSWAGEN(1 BAIR ISLAND RD, REDWOOD CITY, CA 94063) TO HELP ME TO ADDRESS TAKATA RECALL. HOWEVER, THEY JUST SAY THEY DO NOT HAVE RELATED PARTS, AND DO NOT RESPONSE ME AGAIN. IT SEEMS THAT THEY WON'T HELP TO ADDRESS THE TAKATA RECALL, WHICH IS A VERY SEVERE RECALL. I FEEL VERY DISAPPOINTED ABOUT THEIR RESPONSES.

Unknown or Other
Filed Dec 24, 201888,000 milesFL

WHEN VEHICLE IS IN MOTION THERE HAS BEEN MULTIPLE TIMES I CAME CLOSE TO GETTING IN AN ACCIDENT DUE TO BEING UNABLE TO USE MY HORN. MY HORN AND CONTROLS NOT WORK DUE TO THE CLOCK SPRING HARNESS. THE VW CLOCK SPRING WARRANTY WILL NOT COVER THE FIX DUE TO MY AIRBAG LIGHT NOT BEING ON YET. MY HORN NOT WORKING ALONE IS A SAFETY ISSUE AND THEY REFUSE TO SEE IT THAT WAY.

Power Train
Filed Nov 27, 2018AZ

MY 2012 VW CC IS IN THE SHOP AS I WRITE THIS AS IT HAS BEEN IDENTIFIED WITH A DEFECTIVE TIMING CHAIN/TENSIONER. IT WAS ONLY A MATTER OF TIME BEFORE MY ENGINE HAD CATASTROPHIC FAILURE LIKE THE HUNDREDS OF OTHERS VW HAS ACKNOWLEDGED. MY MODEL IS LISTED ON THE RELATED VW SETTLEMENT SITE AS PART OF THE AFFECTED MODELS BUT YET MY VIN HAS BEEN APPARENTLY LEFT OUT OF THE SETTLEMENT SO I HAVE TO PAY ON MY OWN. NO ONE CAN EXPLAIN TO ME WHY MY CAR IS BEING EXCLUDED WHEN IT HAS THE PROBLEM PARTS VW HAS CONCEDED TO. I THINK VW DELIBERATELY TAMPERED WITH THE NUMBERS OF THE VEHICLES AFFECTED TO CUT DOWN ON SETTLEMENT COSTS

Fuel/Propulsion System
Filed Nov 27, 2018CA

SAFETY RECALL 20AE SUBMITTED REPAIR RECEIPT TO GET THE REIMBURSEMENT IN JUNE, 2018 BUT I DIDN'T GET IT YET. I CALLED THE CUSTOMER SERVICE ON NOV 5, 2018 AND THEY SAID THEY RECEIVED MY REIMBURSEMENT REQUEST FORM AND WILL REACH TO ME WITHIN 14 DAYS. BUT, THEY DIDN'T.

Engine
Filed Nov 17, 201850,000 milesMI

THE CAR HAS 50,000 MILES ON IT AND ONE DAY I STARTED THE CAR IN THE MORNING AND IT WAS QUITE AS IT SHOULD BE THEN IT STARTED IT TO MISFIRING AND START TO SHUT OFF. I TOOK IT TO THE MECHANIC AND THE DEALER, THEY BOTH CONFIRMED THAT THE TIMING BELT NEEDS TO BE REPLACED AND I SHOULDN'T BE STARTING THE CAR UNTIL I GET IT FIXED. I CAN NOT BELIEVE THAT THIS MAJOR PROBLEM WILL OCCUR ON A CAR THAT HAS A LOW MILEAGE LIKE MINE.

Electrical System
Filed Oct 19, 201876,000 milesNJ

HOOD LATCH PREVENTS HOOD FROM OPENING. VW KNOWS THIS PROBLEM IS A MANUFACTURING DEFECT AND THEY REFUSE TO REPAIR IT WITHOUT A CHARGE OF $250 INCLUDING THE PART. THE COOLING SYSTEM HAS A ERROR LIGHT GLOWING WHEN THERE IS NO PROBLEM. THE WARNING SYSTEM SHOWS VARIOUS PARTS AS MALFUNCTRONING BUT APPEARS THE DIAGNOSTIC MODULE IS AT FAULT.

Air Bags
Filed Sep 13, 2018TX

TAKATA RECALL MULTIPLE APPOINT REQUESTS SINCE JUNE 2018 IN HOUSTON AREA NAMELY: ARCHER VOLKSWAGEN , 10400 SOUTHWEST FWY, HOUSTON, TX 77074 WEST HOUSTON VOLKSWAGEN, 17113 KATY FWY, HOUSTON, TX 77094

Air Bags
Filed Sep 13, 2018FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE MANUFACTURER WAS UNABLE TO PROVIDE THE PART FOR NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS) TO THE DEALER WITHIN A REASONABLE TIME FRAME. DAVID MAUS VOLKSWAGEN SOUTH (5474 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32839, (407) 412-9080) SCHEDULED AN APPOINTMENT A WEEK AGO. ONCE THE CONTACT ARRIVED AT THE DEALER, HE WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE A REASONABLE TIMEFRAME TO PROVIDE THE PART FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air BagsCrash1 injured
Filed Sep 13, 2018IL

FRONT END CRASH WITH SIGNIFICANT DAMAGE TO FRONT BUMPER CENTER. NO AIRBAG DEPLOYMENT IN VEHICLE BUT SMELL OF AIRBAG PROPELLANT.

Engine
Filed Aug 23, 2018NJ

2012 VOLKSWAGEN CC. CONSUMER WRITES IN REGARDS TO OIL PRESSURE SENSOR AND ENGINE SHUTTING OFF. *LD THE CONSUMER STATED THE VEHICLE COULD NOT BE DRIVEN MORE THAN 20 MILES BEFORE NEEDING TO SHUT THE ENGINE OFF. *JS

Complaints 1-50 of 230, newest first, reproduced as filed.

Across model years

Worst on record: 2010
YearComplaintsRecallsFiresDeathsAssessment
20174300Routine
201626600Routine
201530400Routine
201480500Routine
2013148500Routine
2012 — this page230630Above average
201186400Routine
2010242400Above average
2009136410Routine
20081000Routine

Compare every CC year →

Reading this record

Complaint volume is well above typical for a single model year.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: May 16, 2018. Source: NHTSA Office of Defects Investigation.