Owners filed 37 complaints about this vehicle with federal regulators, most often about the fuel/propulsion system. It has been recalled 4 times.
When it fails
06500065,000 milesMedian miles at failure
32 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles.
What fails
Component
Reports
Crashes
Fires
Injuries
Fuel/Propulsion System
18
0
0
0
Fuel System, Gasoline
14
0
0
0
Tires
1
0
0
0
Suspension › Front
1
0
0
0
Suspension
1
0
0
0
Electronic Stability Control (esc)
1
0
0
0
Air Bags
1
0
0
0
4 safety recalls
Part 573 reports
Visibility › Sun/Moon Roof Assembly24V874000
Filed Nov 19, 202433,456 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.
Risk. A detached sunroof panel can become a road hazard, increasing the risk of a crash.
Remedy. Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.
Visibility › Sun/Moon Roof Assembly22V954000
Filed Dec 23, 2022131,653 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.
Risk. A detached sunroof panel may become a road hazard, increasing the risk of a crash.
Remedy. Dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall expands NHTSA recall number 19V-918. MBUSA's numbers for this recall are 2023010004, 2023010005, and 2023010006.
Visibility › Sun/Moon Roof Assembly21V196000
Filed Mar 19, 202111,356 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2007 C350, C230, C280, CLK350, E320CDI, E350 Wagon, E350, 2006 C55 AMG, CLK500, CLS500, CLS55 AMG, E500 Wagon, E500, E55 AMG, 2007 CLK550, CLS550, CLS63 AMG, E550, E63 AMG, and E63 Wagon AMG vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly causing the glass panel to detach from the vehicle.
Risk. A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy. MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. Owner letters were mailed May 7, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of recall number 19V-918. MBUSA's number for this recall is 2021040012.
Visibility › Sun/Moon Roof Assembly19V918000
Filed Dec 20, 2019747,928 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf
Risk. A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy. MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.
What owners reported
Newest filings
Fuel/Propulsion System
Filed Jan 18, 2025PA
When I filled up gas and start the car, it has gas smell. seems like fuel is pooling on the left side on top of the fule filter module underneath the cushion. Searched the internet and found out it is a common problem on Mercedes.
Fuel/Propulsion System
Filed Jul 29, 2020120,000 milesSC
CAR SMELLS LIKE GAS INSIDE AND OUT UNTIL ABOUT HALF A TANK AFTER REVIEWING MERCEDES BENZ FORMS IN THE BENZ WORLD WEBSITE IT IS A VERY COMMON PROBLEM WITH THE E500 AND E550 IN THE YEARS BETWEEN 2005 AND 2008 VEHICLES THERE ARE NUMEROUS COMPLAINTS ABOUT IT AND NOT SURE WHEN IT STARTED I'VE JUST RECENTLY PURCHASED THE VEHICLE BUT THE PREVIOUS OWNER PREVIOUS OWNER MENTIONED IT TO ME AS WELL I DIDN'T THANK TO MUCH ABOUT IT TILL THE SMELL HAS GOTTEN SO BAD THAT THE WINDOWS HAVE TO BE ROLLED DOWN TO BE ABLE TO BREATHE IN THE VEHICLE
Electronic Stability Control (esc)
Filed Oct 31, 201897,000 milesPA
TAKATA RECALL VEHICLE AIRMATIC SUSPENSION FAILED AGAIN TODAY DRIVING ON THE HIGHWAY...THIS IS THE SECOND TIME THIS HAS HAPPENED. I'M FED UP WITH MERCEDES!
Fuel/Propulsion System
Filed Oct 2, 2018104,000 milesOH
AFTER FILLING UP THE FUEL TANK THERE IS A STRONG ODOR OF GASOLINE. I SMELLS INSIDE AND OUTSIDE OF THE CAR UNTIL THE CAR REACHES THREE QUARTERS OF A TANK OR LESS. I HAVE READ IN THE MERCEDES BENZ FORUMS THAT ALOT OF PEOPLE ARE HAVING PROBLEMS WITH THIS! I AM DRIVING A TICKING TIME BOMB.
Suspension
Filed Sep 27, 201836,000 milesCO
I WISH TO REPORT AN ISSUE WITH THE AIR-MATIC SUSPENSION ON MY 2007 MERCEDES BENZ E550. I HAD THE AIR STRUTS REPLACED A FEW YEARS AGO WITH MERCEDES BENZ PARTS AT THE DEALERSHIP AND HAVE DRIVEN APPROXIMATELY 16,000 MILES SINCE REPLACEMENT WITHOUT ACCIDENT. THE CAR HAS 36,000 MILES CURRENTLY AND IS DRIVEN EXCLUSIVELY IN TOWN, ON PAVED ROADS, AND GARAGED AT HOME. ON SEPTEMBER 25, 2018 THE STRUT ON THE FRONT LEFT (DRIVER SIDE) CATASTROPHICALLY FAILED CAUSING THE CAR TO PULL HARD TO THE RIGHT AS THE FRONT LEFT DROPPED VIOLENTLY. I HAVE CONTACTED MERCEDES BENZ USA TO REPORT THIS ISSUE FOR THEIR INVESTIGATION. MY CURRENT INFORMATION IS THE STRUT EXPERIENCED AN INTERNAL FAILURE AS REPORTED BY THE MECHANIC, BUT WOULD NEED FURTHER INVESTIGATION TO DETERMINE EXACT ROOT CAUSE. MY CONCERN IS THAT THIS PART FAILED SUDDENLY WITHOUT WARNING AND IF I WERE NOT TRAVELING AT A LOW RATE OF SPEED (APPROXIMATELY 30 MPH), THE OUTCOME COULD HAVE BEEN FAR WORSE. I FEEL THAT GIVEN THE LOW MILES, NEWNESS OF THE PART, AND SUDDEN FAILURE, THIS COULD BE AN INDICATION OF A MORE SERIOUS ISSUE WITH MANUFACTURE OF THIS COMPONENT AND SHOULD BE FURTHER INVESTIGATED.
Air Bags
Filed Jul 26, 2017128,000 milesCO
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ E550. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT DEPRESSED THE BRAKE PEDAL AND HEARD A SQUEAKING NOISE. THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THE CONTACT MENTIONED THAT THE AIR BAG WARNING INDICATORS WERE ILLUMINATED AND THE REAR BRAKE LIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKES, ROTORS, AND BALL JOINTS WERE FAULTY, AND ALL FOUR TIRES WERE WORN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE CONTACT PURCHASED THE VEHICLE ON JULY 4, 2017. LESS THAN THREE YEARS AFTER DRIVING OFF OF THE USED CAR LOT, THE SERPENTINE BELT FRACTURED, THE BRAKES DID NOT WORK, THE BALL JOINTS WERE FAULTY, THE TIRES WERE WORN, AND THE FRONT PASSENGER SIDE AIR BAG DID NOT WORK. THERE WERE NO RECALLS FOR THE VEHICLE. THE FAILURE MILEAGE WAS 128,000.
Fuel System, Gasoline
Filed Mar 2, 201650,000 milesCA
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ E550. WHILE FUELING THE TANK AT THE SERVICE STATION, FUEL SPILLED ONTO THE GROUND. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FUEL CONTAINER WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 04/22/16*LJ THE CONSUMER STATED NO REPLACEMENT PART WAS PROVIDED.
Fuel/Propulsion System
Filed Oct 29, 201578,015 milesNJ
I JUST NOTICED A VERY POTENT GAS ODOR ON THE REAR BOTH RIGHT AND LEFT SIDE OF THE CAR. THERE ARE NO LEAKS ON THE GARAGE FLOOR OR MY DRIVEWAY. I KNOW THERE WAS A RECALL FOR THE 2003-2006 E-CLASS, BUT WAS THERE ONE FOR 2007-2009 MODELS AS WELL? I JUST NOTICED IT TODAY AND I AM THE 2ND OWNER OF THE VEHICLE, CAR HAS ABOUT 78K ON THE ODOMETER.
Fuel/Propulsion System
Filed Oct 26, 2015CA
SMELL STRONG GASOLINE EVERY I FILL UP THE GAS TANK.
Fuel System, Gasoline
Filed Dec 18, 2014VA
STRONG ODOR OF GASOLINE AFTER FILLING GAS TANK TO REGISTERED FULL LEVEL. *TR
Fuel System, Gasoline
Filed Dec 5, 2014LA
SUMMER OF 2013, I CARRIED THE CAR TO THE DEALER BECAUSE THERE WAS LOUD SMELL OF GAS, THEY CHECKED IT OUT BUT SAID THEY COULDN'T FIND ANYTHING. ON 2 NOVEMBER 2014 MY WIFE FILL THE TANK WITH GAS AND ADVISED ME THAT THERE WAS LOUD SMELL OF GAS. I CHECKED IT OUT, TOOK THE BACK SEAT UP SO I COULD SEE THE GAS TANK AND THERE WAS GAS ON TOP OF THE FUEL SENDING UNIT. I WENT TO THE DEALER AND ASK IF THERE WAS A RECALL, THEY SAID NO BUT THEY WOULD CHECK IT OUT AND REPAIR IT FOR A FEE. *TR
Fuel System, Gasoline
Filed Nov 14, 201410,331 milesFL
PREVIOUSLY REPORTED ON COMPLAINT # 10638080, NO RESPONSE. PLEASE PROVIDE UPDATE ABOUT NHTSA ACTION # EA13003. LEAKING FUEL TANKS. WE HAVE BEEN OVERCHARGED FOR REPLACING DEFECTIVE TANK, MERCEDES WILL NOT HELP WITH $3293.15 FEE CHARGED ON THIS MANUFACTURING ERROR. PLEASE ADVISE, THANK YOU *TR
Fuel/Propulsion System
Filed Oct 30, 2014TX
GAS LEAKING FROM REAR AREA OF VEHICLE; STRONG FUEL ODOR AFTER REFUELING. *TR
Fuel/Propulsion System
Filed Oct 10, 201477,000 milesTX
STRONG GAS VAPORS AND POSSIBLE FUEL LEAKAGE. GAS VAPORS ARE REALLY STRONG WHEN VEHICLE IS PARKED IN GARAGE IMMEDIATELY. THE GAS VAPORS CAN BE SMELLED WHILE DRIVING CAUSING THE FUMES TO BE INHALED AND DIZZINESS. THIS CAN NOT BE SAFE. *TR
Fuel/Propulsion System
Filed Oct 7, 2014160,000 milesFL
STRONG SMELL OF GAS INSIDE THE CAR WHEN FUELED. WAS TOLD TODAY THAT THERE IS A BOLT THREADED INTO THE TOP OF THE GAS TANK, AND GAS IS LEAKING FROM IT. COST OF REPAIR IS $2200. CAR HAS NEVER BEEN REAR ENDED. CAN'T GET AN ANSWER FROM DEALER AS TO HOW THIS HAPPENED. *TR
Fuel/Propulsion System
Filed Oct 5, 201455,000 milesCA
AFTER FILLING THE CAR UP FULL TANK YOU CAN SMELL STRONG ODOR OF GASOLINE COMING FROM THE CAR. *TR
Fuel/Propulsion System
Filed Sep 22, 201410,331 milesFL
EVERY TIME CAR IS FILLED WITH GAS, THERE IS AN OVERPOWERING GAS SMELL IN THE CAR AND THE GARAGE. TOOK VEHICLE TO LOCAL MERCEDES BENZ DEALERSHIP. DEALERSHIP FOUND FUEL TANK LEAKING FROM TOP OF FUEL TANK ABOVE SENDER. CHARGED MY FATHER $3,293.15 FOR REPAIR. THIS IS OBVIOUSLY A MANUFACTURERS DEFECT. *TR
Fuel/Propulsion System
Filed Sep 14, 201416,500 milesNC
THERE IS A STRONG GASOLINE SMELL EVERY TIME I FILL MY MERCEDES. THE CAR HAS ONLY 16,500 MILES. I HAVE SEEN NUMEROUS CASES OF THIS ONLINE AND AM CONCERNED ABOUT STORING IT IN MY GARAGE. *TR
Fuel System, Gasoline
Filed May 6, 201460,000 milesCA
THE 2007 MERCEDES E550 EMITS A VERY STRONG GAS ODOR. IT SMELLS LIKE GAS VAPOR AND NOT BURNT MOTOR OILS. THE SMELL APPEARED SHORTLY AFTER I REFUELED THE GAS TANK. I DROVE THE CAR TO A SHOPPING CENTER, AND I COULD SMELL THE GAS BOTH INSIDE AND OUTSIDE. AFTER LEAVING THE CAR IN THE GARAGE, THE GARAGE NOW ALSO SMELLS LIKE GAS. *TR
Fuel System, Gasoline
Filed Feb 10, 2014127,000 milesSC
I NOTICED A VERY STRONG ODOR OF FUEL IN MY GARAGE. WHEN I GOT IN THE CAR ODOR WAS EVEN STRONGER. I LOOKED ON THE FLOOR OF THE GARAGE BUT THERE WAS NO LIQUID ON MY FLOOR. I TOOK THE CAR TO A LOCAL MECHANIC AND THEY CALLED THE MERCEDES DEALERSHIP AND THE DEALER STATED IT WAS A KNOWN PROBLEM AND THE FUEL PUMP LEAKING AND WOULD NEED TO BE REPLACED. WHEN THE BACKSEAT WAS REMOVED THERE WAS FUEL ON TOP OF THE FUEL TANK. THIS FUEL PUMP WAS REPLACED BUT THE ODOR WAS STILL THERE. I TOOK THE CAR TO THE MERCEDES DEALER AND THEY KEPT THE CAR FOR A WEEK AND EXPLAINED TO ME THE FUEL TANK WAS LEAKING AND WOULD NEED TO BE REPLACED. AGAIN HE STATED THIS WAS A KNOWN PROBLEM. I INQUIRED HOW THIS WOULD BE POSSIBLE THAT A FIVE YEAR OLD FUEL TANK WOULD BE LEAKING. I STATED IT SOUNDS LIKE A MANUFACTURE DEFECT. THE TECHNICIAN INFORMED ME THAT IT WAS NOT A DEFECT BUT RATHER THE PART WAS DESIGNED JUST TO LAST HAT PERIOD OF TIME. I DISPUTE THAT EXPLANATION. I RECEIVED A QUOTE TO REPLACE THE TANK FOR $1,895. *TR
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 19, 2024. Source: NHTSA Office of Defects Investigation.