TL* TAKATA RECALL. THE CONTACT'S FATHER OWNS A 2011 MERCEDES BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF PORTSMOUTH AT 309 PORTSMOUTH AVE, GREENLAND, NH 03840, PHONE NUMBER: (603) 431-8585 WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
2011 Mercedes-Benz E550 complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →
"TAKATA RECALL" I'VE RECEIVED 2 RECALLS CONCERNING DRIVER SIDE AIRBAG, BUT NO SOLUTION CONCERNING REPAIRS TO MY VEHICLE IN A TIMELY MANNER. I SPENT $66000.00 ON THIS CAR AND IT'S NOT SAFE TO DRIVE AND MY WIFE COMPLETELY FEARS DRIVING THIS CAR.
I RECENTLY PURCHASED THIS CAR AND FOUND OUT THE NEXT DAY REAR DRIVER SIDE SUSPENSION IS VERY LOW I.E. 10% OF THE TIRE IS HIDING UNDER.
I HAVE OWNED A 2003, 2005, 2009 AND NOW A 2011 E550 AND EVERY ONE OF THESE CARS CAME WITH THE SAME AIR SUSPENSION PROBLEM. ITS NOT FAIR FOR THE CONSUMERS AND ITS CERTAINLY NOT FAIR FOR ALL MERCEDES BENZ CUSTOMERS. MY MECHANIC TOLD ME THAT THE NOTORIOUS AIR SUSPENSION PROBLEM IS CAUSED BY A LEAK IN THE AIR SHOCK. WHICHEVER AIR SHOCK LEAKS, THATS THE SIDE OF THE CAR THAT WILL LEAN DOWN. MY E550 IS LEANING ON THE FRONT SIDE AND BOTH PASSENGER AND DRIVER SIDE ARE BOTH AFFECTED. I WAS QUOTED 1600$ FOR EACH SHOCK FROM MB, WHICH IS OVER 3200$ WITH ALL THE TAXES. EVERY NIGHT WHEN I PARK THE CAR, I WAKE UP IN THE MORNING WITH THE CAR LEANING DOWN.
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V061000 (AIR BAGS) AND 16V3630000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
SUSPENSION. ON VEHICLE IS LOPSIDED ALSO NOT ABLE TO RAISE OR DRIVE COMFORTABLE BE THE SUSPENSION IS NOT LEVEL. VEHICLE IS NOT DRIVABLE IN MY OPINION. EVERY TIME I'M COME OUTSIDE THE CAR IS EITHER LEANING TO ONE SIDE OR ON THE FLOOR.
BRAKE LINE CORRODED LEAKING. FUEL LINE CCORRODED
I BOUGHT 2011 E550 BASE SEDAN LAST YEAR. IT HAD 25K MILES ON IT, AND 2 MONTHS LATER MY REAR SUSPENSION BEGAN LEAKING AND COST ME 2K IN REPAIRS. THE CAR WOULD LEAK OUT AIR FROM SUSPENSION OVER COUPLE HOURS. DEALER OR MY AFTERMARKET WARRANTY WOULDN'T COVER THIS PROBLEM BECAUSE IT'S NOT ON THE CONTRACT, BUT I'M NOT THE FIRST ONE WITH THIS ISSUE. WE SHOULDN'T BE BUYING NEW AIRBAG SUSPENSION ON A CAR THAT HAVEN'T HAD THE ORIGINAL TIRES REPLACED YET.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. UPON INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT THE FAILURE WITH THE ADAPTIVE CRUISE CONTROL MAY HAVE BEEN ASSOCIATED WITH THE FRONT AND REAR BRAKING SYSTEM. AS THE FAILURE PROGRESSED, THE FRONT BRAKES OVERHEATED AND WARPED PREMATURELY DUE TO THE FRONT DISCS AND ROTORS. THE DEALER CONFIRMED THAT THE ROTORS WERE WARPED AND REPLACED THE FRONT AND REAR BRAKE PADS AND ROTORS. THE FAILURE RECURRED WITH THE BRAKES HAVING A STRONG SENSATION, OVERHEATING, AND CAUSED THE VEHICLE TO BE UNSTABLE WHEN THE BRAKES WERE APPLIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
BEGINNING SOMETIME IN MAY 2013, THE CAR BEGAN LEAKING FUMES INTO THE PASSENGER CABIN WHICH MADE ME VERY ILL. AFTER TAKING IT TO BOTH PARK PLACE MERCEDES HERE IN DALLAS, AND THEN MERCEDES BENZ OF PLANO, NEITHER SERVICE DEPARTMENT COULD DETERMINE WHAT WAS WRONG WITH THE VEHICLE. AFTER REPEATED ATTEMPTS TO GET TO THE BOTTOM OF THE MATTER WITH PARK PLACE, I TOOK IT TO MERCEDES BENZ OF PLANO IN NOVEMBER 2013. THEY EVALUATED THE CAR, CHANGED THE BATTERY, AND GAVE THE CAR BACK TO ME IN DECEMBER OF 2013 FOR A WEEKEND, CLAIMING IT WAS FIXED. THE CAR, HOWEVER, WAS CONTINUING TO LEAK FUMES INTO THE PASSENGER CABIN, SICKENING ME AGAIN. I RETURNED THE CAR TO THEM FOR FURTHER EVALUATION. THEY CLAIMED TO HAVE REPAIRED IT, BUT INSTEAD OF GETTING IN THE CAR, I SENT AN INDUSTRIAL HYGIENIST TO TEST THE INSIDE AIR OF THE CAR, AFTER STARTING IT UP AND LETTING IT RUN FOR ABOUT 15 MINUTES. THAT TEST FOUND UNUSUALLY LARGE CONCENTRATIONS OF ETHANOL, PROPENE, ISOPROPANOL, ACETONE, TOLUENE, HEXANE, AND CYCLOHEXANE -- CHEMICALS WHICH ALL APPEAR TO BE COMPONENTS OF GASOLINE. I AM STILL, AS OF THIS WRITING, IN OCTOBER 2014, WRANGLING WITH MERCEDES BENZ AND MERCEDES BENZ OF PLANO OVER REPAIR TO MY CAR. I WOULD BE HAPPY TO PROVIDE YOU WITH A COPY OF THE REPORT OF THE AIR TEST FROM THE INTERIOR OF MY 2011 MERCEDES BENZ E550 COUPE. *TR
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2011 Mercedes-Benz E550 → · Every E550 year → · How the figures are calculated →