Owners filed 107 complaints about this vehicle with federal regulators, most often about the suspension. It has been recalled 3 times.
When it fails
08500085,000 milesMedian miles at failure
87 complaints record an odometer reading. Failures cluster around 120,000–150,000 miles.
What fails
Component
Reports
Crashes
Fires
Injuries
Structure › Frame and Members
11
0
0
0
Air Bags
11
7
0
4
Suspension
10
0
0
0
Latches/Locks/Linkages
9
0
0
0
Structure › Body
7
0
1
0
Electrical System
5
0
0
0
Steering
4
1
0
0
Structure › Frame and Members › Underbody Shields
3
0
0
0
Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
3
0
0
0
Latches/Locks/Linkages › Doors › Latch
3
0
0
0
3 safety recalls
Part 573 reports
Suspension › Front09V183000
Filed May 27, 200936,538 vehiclesKia Motors Corporation
Defect. KIA MOTORS CORPORATION (KMC) IS RECALLING 36,538 MODEL YEAR 2001-2004 OPTIMA VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA. ROAD SALT APPLIED IN THESE STATES DURING THE WINTER MONTHS MAY RESULT IN PROGRESSIVE, INTERNAL CORROSION OF THE FRONT SUBFRAME. OVER TIME, SUCH SUBFRAME CORROSION NEAR THE CONNECTION TO THE LOWER CONTROL ARM CAN LEAD TO WHEEL MISALIGNMENT AND/OR OTHER NOTICEABLE STRESS IN STEERING, OR ACCELERATED ABNORMAL TIRE WEAR.
Risk. CORROSION OF THE FRONT SUBFRAME COULD LEAD TO SEPARATION, POSSIBLY RESULTING IN A VEHICLE CRASH.
Remedy. KMC WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 15, 2009. OWNERS MAY CONTACT KIA'S CONSUMER ASSISTANCE CENTER AT 1-800-333-4542.
Fuel System, Gasoline › Storage › Tank Assembly04V180000
Filed Apr 12, 200425,803 vehiclesKia Motors America, Inc.
Defect. SOME PASSENGER VEHICLES MAY CONTAIN A FUEL TANK ASSEMBLY VALVE THAT MAY NOT CLOSE PROPERLY. IF A VEHICLE WITH A FUEL TANK ASSEMBLY VALVE THAT IS NOT PROPERLY CLOSED WERE TO ROLL OVER, FUEL SPILLAGE MAY OCCUR.
Risk. FUEL SPILLAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Remedy. DEALERS WILL INSTALL AN ADDITIONAL FUEL TANK ASSEMBLY VALVE. OWNER NOTIFICATION BEGAN JUNE 25, 2004. OWNERS SHOULD CONTACT KIA AT 1-800-333-4542.
Electrical System › Starter Assembly03V067000
Filed Mar 4, 200311,501 vehiclesKia Motors America, Inc.
Defect. ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH 2.5 AND 2.7 LITER V6 ENGINES, THE CRANKSHAFT POSITION SENSOR (CKP) CASES DID NOT MEET DIMENSIONAL SPECIFICATIONS.
Risk. INTERNAL GAPS WITHIN THE CASES ALLOWED EPOXY TO CONTACT THE PRINTED CIRCUIT BOARD, WHICH RESULTED IN CRACKING OF THE CIRCUIT BOARD CAPACITOR. A DAMAGED CKP CAPACITOR COULD RESULT IN ENGINE STALLING.
Remedy. DEALERS WILL REPLACE THE CKP. OWNER NOTIFICATION BEGAN MARCH 28, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT KIA AT 1-800-333-4542.
What owners reported
Newest filings
Structure › Body
Filed Nov 13, 2025AZ
Locked the car as most people do, then went to unlock the car heard it unlock but the door would not open. I could hear the door sound like it was locking/unlocking like it was stuck. I tried to climb through the passenger side to open the door from the inside and it will not open. The door appears to be "unlocked" but it is not and will not open creating a hazard if in an accident there is no way to get to safety. In researching online this is a common problem and there is a part in the lock mechanism that gets stuck so the door does not unlock and cannot open. It appears it has been reported several times on the year of my car and other years but nothing has been done. There is no warning that this will happen, you just lock the doors and then it doesn't unlock.
Suspension
Filed Nov 14, 2022111,000 milesOK
The contact owns a 2002 Kia Optima. The contact stated that after he replaced all four tires, the vehicle was taken to an independent mechanic for an alignment; however, the mechanic was unable to perform an alignment due to the subframe corrosion. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 09V183000 (Suspension) however, the VIN was not included in the recall. The failure mileage was approximately 111,000.
Structure › Frame and Members › Underbody Shields
Filed Jan 28, 2021160,000 milesGA
TL* THE CONTACT OWNS A 2002 KIA OPTIMA. THE CONTACT STATED THAT THERE WERE HOLES FROM CORROSION DUE TO SUB-FRAME RUST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING THE SUB-FRAME TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 09V183000 (SUSPENSION) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
Air Bags
Filed Oct 23, 2019107,200 milesIL
AIR BAG LIGHT ALL OF SUDDEN,AFTER JUST STARTING UP
Structure › Body
Filed Oct 11, 2019143,605 milesAL
OVER A WEEKS TIME,I NOTICED MY STEERING WHEEL WAS TURNED LIKE MAYBE I NEEDED AN ALIGNMENT AND IT STARTED PULLING TO THE LEFT SO BAD THAT I HAD TO FORCE THE STEERING WHEEL TO THE RIGHT SO I WOULDN'T WRECK INTO THE MEDIAN ON THE INTERSTATE. I COULD ONLY GO ABOUT 45 OR 50 MPH OR IT WOULD START SHAKING THE ENTIRE CAR AND WAS ABSOLUTELY IMPOSSIBLE TO CONTROL IT ON THE ROAD. HAD IT LOOKED AT AND AT THE BOTTOM CONTROL ARM THAT BOLTS TO THE SUBFRAME HAD RUSTED OUT AND THE RIGHT SIDE WAS ON THE VERGE OF DOING THE SAME! THE FL AND FR TIRES, THAT I HAD GOTTEN BRAND NEW 5 MONTHS AGO, WERE WORE DOWN TO THE WIRE!!! I'M SURPRISED I HAD THE CHANCE TO GET IT HOME AND GET IT LOOKED AT BEFORE IT RUSTED ALL THE WAY THROUGH! I WAS SO BLESSED I DIDNT HAVE A HORRIBLE ACCIDENT.
Air BagsCrash
Filed Oct 23, 2017219,000 milesGA
TL* THE CONTACT OWNED A 2002 KIA OPTIMA. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE HYDROPLANED AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 219,000.
Structure
Filed Aug 29, 2016133,313 milesIN
TL* THE CONTACT OWNS A 2002 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A LEFT TURN, THE FRONT DRIVER SIDE CONTROL ARM, TIE ROD, AND CV AXLE FRACTURED. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE SUBFRAME NEEDED TO BE REPLACED ALONG WITH THE DRIVER SIDE CONTROL ARM, TIE ROD, AND CV AXLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V183000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 133,313.
Electrical System
Filed Aug 23, 2016NE
MY 16 YEAR OLD JUST PURCHASED A 2002 KIA OPTIMA SEDAN ON SATURDAY 8/20/2016 FROM A USED CAR DEALERSHIP. VERY FIRST CAR, HIS OWN EARNED SAVINGS. UPON FINALIZING THE PAPERWORK, WE LITERALLY WALKED OUT THE DOOR & IMMEDIATELY WERE UNABLE TO UNLOCK HIS DRIVER'S DOOR WITH THE KEY FOB. THE CAR WAS STATIONARY, NOT RUNNING, PARKED IN ALL INSTANCES IN REGARDS TO THIS COMPLAINT. COINCIDENTALLY, IT WORKED PERFECT FOR OUR TEST DRIVE. I DO ALSO HAVE SIGNED DOCUMENTATION STATING THE CAR LOT DOES NOTHING TO THE CAR ELECTRONICALLY, MECHANICALLY OR OTHERWISE AS WELL IF NEEDED. I WAS HOPEFUL IT WAS THE KEY FOB BATTERY, BUT IT'S BEEN REPLACED & STILL NOT WORKING. WE'VE HAD THE SAME ISSUE WITH ALL THE LOCKS SINCE & NO SUCCESS TO UNLOCK WHEN NEEDED. HE USES THE DRIVER'S SIDE THE VAST MAJORITY OF THE TIME, BUT ALL WITHOUT WARNING WILL NOT LOCK OR UNLOCK WITH NO RHYME OR REASON. HE'S HAD TO CRAWL OVER FROM THE PASSENGER SIDE TO GET IN EVERY TIME. MY NIGHTMARE AS ANY PARENTS IS GOD FORBID A FIRE START OR HE ACCIDENTALLY GOES INTO A BODY OF WATER & IS TRAPPED. I REALIZE IT'S AN OLDER CAR BOUGHT USED, BUT I SEE THERE ARE DOZENS OF COMPLAINTS ABOUT THE LOCKS, NOT JUST ON YOUR SITE. EVEN A CLASS ACTION LAWSUIT THAT WAS MYSTERIOUSLY "VOLUNTARILY DISMISSED" BY THE PLAINTIFF IN 2015. CASE NO. [XXX] FROM WHAT I CAN SEE. WHERE IS THE RECALL? WHAT DOES IT TAKE TO HAVE ONE ISSUED? WE DON'T HAVE THE FINANCIAL CAPABILITY TO PAY FOR A MANUFACTURER DEFECT THAT IS ALREADY BEEN UNCOVERED YET AMAZINGLY NO ONE IS REQUI
Unknown or Other
Filed Jul 30, 2016FL
2002 KIA OPTIMA DRIVER DOOR WILL NOT UNLOCK WITH KEYLESS ENTRY OR FROM IN SIDE OF CAR ONLY AFTER LOCKING AND WAITING SEVERAL MINUTES TO HITTING UNLOCK ABOUT 20 TIMES TO GET THE DOOR TO UNLOCK HAVE BEEN LOCKED IN CAR AND CRAWL THREW CAR OR OUT WINDOW. CAR HAS 142000.MILIES
Suspension
Filed Jul 11, 2016167,000 milesMI
WE OWN A 2002 KIA OPTIMA- FOUND OUT THERE WAS A RECALL- THE RECALL WAS CORRISION TO THE SUBFRAME THAT COULD LEAD TO PROBLEMS WITH THE CONTROL ARM. I WAS TOLD THAT THE CAR WAS INSPECTED IN 2010 AND THE RECALL WAS TAKEN CARE OF AT THAT TIME. WE BOUGHT THE CAR FROM A PRIVATE OWNER IN 2014. 2015 WENT TO GET NEW TIRES ON THE CAR AND DISCOUNT TIRE TOLD US THAT THEY COULDN'T DO AN ALIGNMENT BECAUSE THERE IS AN ISSUE WITH THE CONTROL ARM. WE FOUND OUT TO REPAIR THE CONTROL ARE IT WOULD BE OVER $500. WHEN I CALLED THE KIA HOTLINE TO INQUIRE ABOUT THE RECALL, I WAS TOLD THAT WE WOULD NEED TO TAKE THE CAR TO A KIA DEALERSHIP TO HAVE THE CAR REVIEWED BY THEIR SERVICE MEN TO SEE IF THERE IS ANY ISSUES WITH THE SUBFRAME AND CONTROL ARM. I'M CONCERNED MY CONCERN IS NOT GOING TO GET ADRESSED. 7/11/2016 JP
Suspension
Filed May 12, 2016180,000 milesPA
TL* THE CONTACT OWNS A 2002 KIA OPTIMA. WHILE DRIVING 50 MPH, THE FRONT DRIVER SIDE LOWER SUBFRAME DETACHED DUE TO CORROSION INSIDE THE SUBFRAME. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V183000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 180,000.
Suspension
Filed Mar 11, 2016132,000 milesNH
I JUST GOT MY 2002 KIA OPTIMA AND IT JUST RECENTLY STARTED HAVING ISSUES. I WAS DRIVING DOWN THE ROAD AND MY CAR STARTED TO SLIGHTLY WANDER TO THE LEFT, I THOUGHT OK.. IT NEEDS AN ALIGNMENT. SO THEN IT STARTED JERKING TO THE RIGHT, SO BAD I GOT PULLED OFF TO THE SIDE OF THE ROAD AND COULDN'T CONTROL IT. I PARKED MY CAR IN A PARKING LOT TIL MY BF COULD COME LOOK AT IT, AND I HAD HIM DRIVE IT HOME AND THE SAME THING HAPPENED TO HIM. HE LOOKED AT EVERY POSSIBILITY AT WHAT IT COULD BE AS HE IS A MECHANIC AND SAID LOWER CONTROL ARM. IT HAS BEEN SITTING IN MY YARD FOR A WEEK. IT IS NOT SAFE TO DRIVE. I FOUND OUT IT HAD A RECALL BACK IN 2009, SO I CALLED MY LOCAL KIA DEALER AND THEY SAID IT WAS PART OF THE RECALL BUT IT HAS BEEN FIXED- I'M WONDERING HOW IT WAS FIXED IF IT IS DOING THE SAME EXACT THING EVERYONE'S COMPLAINTS I HAVE SEEN IS DOING/ I AM AT A HALT NOT KNOWING WHAT TO DO WITH MY CAR, I HAVE SMALL CHILDREN AND REFUSE TO DRIVE THIS CAR. PLEASE HELP
Structure › Body
Filed Jan 22, 2016130,000 milesWI
TL* THE CONTACT OWNS A 2002 KIA OPTIMA. WHILE THE VEHICLE WAS BEING SERVICED, THE MECHANIC NOTICED THAT THE SUBFRAME WAS RUSTED OUT AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Air Bags
Filed Oct 7, 201550,000 milesMN
TL* THE CONTACT OWNS A 2002 KIA OPTIMA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Suspension
Filed Jul 11, 2015116,869 milesWV
DRIVING UP THE ROAD ,PUT ON BRAKES ,AXLE AND SUBFRAME BROKE CAUSING MY CAR TO SLIDE AND STOP IN MIDDLE OF ROAD.THANK GOD NO ONE HIT US.
Engine
Filed Apr 6, 2015136,098 milesCA
I WAS DRIVING ON FREEWAY ENGINE LIGHT CAME ON VEHICLE STOPPED ENGINE SHUT OFF I HAD TO COAST TO SIDE OF ROAD. IT QUIT SHIFTING AFTER IT STALLED. HAD TO BE TOWED HOME. KIA DEALER IN ONTARIO CALIFORNIA CAN'T FIND WHAT IS WRONG THEY WANT ME TO PAY 1600.00 TO CHANGE BATTERY CABLES, BATTERY AND FIX SHIFTER. *TR
EngineFire
Filed Apr 2, 2015220,000 milesTN
TL* THE CONTACT OWNS A 2002 KIA OPTIMA. AFTER STARTING THE VEHICLE, FLAMES STARTED TO EMIT FROM UNDERNEATH THE HOOD DUE TO THE WIRING NEAR THE STARTER. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 220,000.
Structure › Body
Filed Feb 6, 2015217,000 milesMI
DRIVING DOWN THE ROAD, STEPPED ON BRAKES AND FRONT FRAME BROKE INTO TWO PIECES, IN THE MIDDLE OF THE ROAD, NEARLY CAUSED A PILE UP ON THE ROAD. *JS
Latches/Locks/Linkages
Filed Oct 27, 201470,000 milesTX
TL* THE CONTACT OWNS A 2002 KIA OPTIMA. THE CONTACT STATED THAT THE ACTUATOR DOOR LOCKS FOR THE FRONT DRIVER AND PASSENGER DOORS FAILED. THE CONTACT STATED THAT THE WINDOW WAS USED IN ORDER TO ENTER THE VEHICLE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE THE FRONT PASSENGER ACTUATOR WAS REPAIRED PREVIOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Structure › BodyFire
Filed Jul 24, 201462,200 milesTN
A FIRE STARTED INSIDE THE DRIVERS SIDE DOOR PANEL FILLING THE CAR WITH HEAVY BLACK SMOKE MY WIFE OPENED THE DRIVERS SIDE ELECTRIC WINDOW TO GE RID OF THE SMOKE OUT OF THE CAR. SHE DROVE THE CAR INTO HER BACK YARD AND STARTED SCREAMING FOR HELP SINCE THE DRIVERS SIDE DOOR WOULD NOT OPEN. HER HUSBAND RAN TO THE BACK YARD AND WAS ABLE TO OPEN THE PASSENGER SIDE DOOR AND SHE HAD TO CLIMB OVER THE GEAR SHIFT AND THE EMERGENCY BRAKE TO GET OUT OF THE CAR. SHE WAS ON OXYGEN AT THE TIME. HER HUSBAND GOT A WATER HOSE AND PUT OUT THE FIRE. THE INVESTIGATION LED TO THE FIRE STARTING IN A ELECTRICAL ACTUATOR KIA NUMBER ACT " R ASSY KMC 9530-3C000. THE DOOR HAD TO BE REPLACED. I NOTIFIED KIA CORP HEADQUARTERS AT 1-877-220-3189 AND SENT PICTURES MY CASE # [XXX]. AS OF THIS DATE 07/24/2014 KIA HAS NOT GOT BACK WITH ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: May 27, 2009. Source: NHTSA Office of Defects Investigation.