What owners reported
Newest filingsUnknown or Other
Filed Mar 3, 2026FL
The vehicles frame is rotted and there are multiple rust holes in the frame. 3/4 of the chassis is gone and at risk of buckling at any moment.
Vehicle Speed Control
Filed Aug 8, 2023GA
2000 Ford Excursion recall was never done. Allan Vigil Ford in Clayton County GA disconnected my airbag, horn, and cruise control. They stated that a part was on order to complete the recall. We checked up on this over and over and over, the part was always "on order". This part was never installed/replaced on my car and the three things that were disconnected were never re-connected. Yet, they reported it as competed. This was 2010 I believe. Ford shows this recall as "complete", however it is not. We called Allan Vigil Ford recently, however no one will return our calls.
Tires
Filed Jan 26, 2022CA
Michelin Defender LTX M/S size 265/75R16. 4 new tires installed less than 60 days and 1,800 miles by Costco before incident. Tire air pressure checked prior to a trip. On the trip, 1 tire rapidly deflated without warning on the freeway in Arizona. Barely had enough time to pull off the freeway and onto the shoulder. The tire showed no punctures, or tread separation, but the tire sidewalls were wrinkled and distorted. Took tire to Costco for warranty and the tire shop could not find any internal punctures and were unable to determine as to why the tire went flat. They said they have never seen a tire fail like this.
Unknown or Other
Filed Jun 29, 2021MD
Sunroof glass flew off the vehicle. It hit a car behind me. Was driving about 60 mph. Happened June 29, 2021 at approximately 10:45 am.
Engine
Filed Oct 1, 2020186,571 milesMA
I WAS DRIVING AND A SPARK PLUG POPPED OUT IN THE IGNITION COIL POPPED OUT
Electrical System
Filed Jul 23, 2020NV
THE TURN SIGNAL WILL INTERMITTENTLY STOP WORKING OR NOT SIGNAL AT ALL WHEN THE SIGNAL IS ACTIVATED IN EITHER DIRECTION (RIGHT OR LEFT TURN). THIS WILL OCCUR WHETHER THE VEHICLE IS IN MOTION OR STATIONARY. THIS HAS BEEN OCCURRING FOR OVER A YEAR NOW.
Electrical SystemFire
Filed Mar 7, 2019TX
TL* THE CONTACT OWNED A 2000 FORD EXCURSION. WHILE DRIVING, THE CONTACT NOTICED SMOKE COMING FROM THE FRONT DRIVER'S SIDE FLOORBOARD. THE DRIVER WAS NOT AWARE OF ANY WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD WHERE IT CAUGHT FIRE AND BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS NOT DRIVEABLE AND WAS TOWED TO THE DRIVER'S RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE DRIVER BELIEVED THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 09V399000 (VEHICLE SPEED CONTROL); HOWEVER, SHE NEVER RECEIVED A NOTIFICATION. THE FAILURE MILEAGE WAS UNKNOWN.
Service Brakes
Filed Jan 24, 2019187 milesCO
I PURCHASED THIS TRUCK 3 MONTHS AGO FROM MIKE MAROONEY NORTH. WHEN I GOT HOME I NOTICED IT WOULD NOT STAY IN PARK AT ALL. THIS CAUSED IT TO ROLL DOWN THE STREET WITH MY BABY IN IT. I HAVE MADE OVER 50 ATTEMPTS TO GET THE DEALER TO PUT ME IN A SAFE VEHICLE OR REFUND THE $3200 BACK. THEY REFUSE TO CALL ME BACK OR EMAIL ME. THEY TOLD ME IT WAS FIXED AFTER 3 DAYS BUT IT WASNT.
Structure › Body
Filed Aug 14, 2018FL
I WAS DRIVING ON THE INTERSTATE WHEN THE FIRST INCIDENT HAPPENED DOING ABOUT 65 MPH, I NOTICED MY TRUCK STARTED DRIVING FUNNY SO I SLOWED DOWN AND I HEAD I LOUD POP. KNEW RIGHT THEN AND THERE I BLEW A TIRE ON THE REAR. HAD A HARD TIME TRYING TO GET TO THE SIDE OF THE SHOULDER. IT CAUSED ALOT OF DAMAGE TO THE REAR FENDERS, BACK BUMPER, BENT MY RIM SCRATCHES ALL DOWN THE SIDE AND WINDOW. ITS WAS JUST ME AND MY BOYFRIEND AT THE TIME. THE 2ND INCIDENT HAPPENED WITH 6 KIDS UNDER THE AGE OF 5 IN THE TRUCK. THIS TIME IT [XXX] NEAR FLIPPED US. HAD A HARD TIME CONTROLLING THE TRUCK BUT MANAGED TO GET IT TO A SAFE PLACE. THIS CAUSE DAMAGED UNDER MY TRUCK AND RIPPED MY RUNNING BOARD AND ATTACHES TO MY RIM.SO I BLEW 2 TIRES THAT WERE IN GOOD SHAPE THAT HAD BEEN CHECKED IN 3 DAYS. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Steering
Filed Jun 18, 2018220,000 milesIL
WHEN I'M DRIVING AR A SLOW PACE, GOING AROUND CORNERS OR BACKING UP SLOWLY TO PARK... THE STEERING IS VERY HARD TO TURN. I'VE HAD THE POWER STEERING PUMP AND GEAR BOX REPLACED AND NOW A YEAR LATER IT'S DOING THE SAME THING.
Tires › Tread/BeltCrash3 injured1 killed
Filed Mar 7, 2018150,000 milesMI
TL* THE CONTACT OWNS A 2000 FORD EXCURSION EQUIPPED WITH FIRESTONE STEELTEX TIRES, SIZE: 385/65-R18 (NA). WHILE DRIVING 70 MPH, THE TREAD ON THE TIRES SEPARATED AND THE CONTACT LOST CONTROL OF THE VEHICLE. AS A RESULT, A CRASH OCCURRED AND THREE OCCUPANTS SUSTAINED MAJOR AND MINOR INJURIES. ONE INJURY WAS FATAL. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VIN AND DOT NUMBER WERE NOT AVAILABLE. THE VEHICLE FAILURE MILEAGE WAS 150,000 AND THE TIRE FAILURE MILEAGE WAS 3,000.
SeatsFire
Filed Feb 13, 2018227,000 milesNV
THE FRONT RIGHT SEAT OCCUPANT HAD USED THE SEAT HEATER. THE NEXT DAY, THE SEAT COVER AND CUSHION WAS BURNED THROUGH. THE VEHICLE WAS PARKED IN THE DRIVEWAY AT HOME. APPARENTLY THE HEATING ELEMENT CAUGHT FIRE.
Electrical SystemFire
Filed Jan 22, 2018292,000 milesTN
FRONT PASSENGER SEAT CAUGHT FIRE AND BURNED A HOLE IN THE SEAT WITH MY DAUGHTER SEATED IN IT WHILE WE WERE DRIVING.
Unknown or Other
Filed Jun 8, 2016CO
PAINT PEELING, STARTED SEVERAL YEARS AGO AND HAS GOTTEN WORSE.
Service Brakes
Filed Mar 25, 2016134,000 milesCA
IT'S HAPPENED BE FOR BUT NEVER SO SCARY. WE WERE COMING DOWN ONE OF THE MOUNTAINS ON HIGHWAY 299. WE WERE,DOING THE SPEED LIMIT OF 55. AND AS WE APPLIED THE BRAKE IT STARTED PULLING TO THE RIGHT. LIKE IT WAS GONNA GO OFF THE ROAD. IT ALSO WAS VIBRATING SO BAD IT FELT LIKE IT WAS GOING TO FALL APART. WE PULLED OVER CHECKED FOR LOOSE BOLTS. TIRE IMPERFECTIONS BUT NOTHING.
Unknown or Other
Filed Mar 25, 2016135,000 milesTX
I WAS SITTING OUTSIDE ON MY PATIO AND I HEARD A CRANKING SOUND OVER AND OVER AGAIN AND I THOUGHT IT WAS SOMEONE IN NEED WHEN I WENT TO GO LOOK IT WAS MY VEHICLE SOUNDING LIKE IT WAS CRANKING BY ITSELF AND THEN IT STARTED SMOKING UNDER THE HOOD AND UNDER THE VEHICLE. MY KEYS WERE IN MY APT THE WHOLE TIME AND MY VEHICLE WAS PARKED. I CALLED THE FIRE DEPT. AND THEY SAID THAT IT WAS A ELECTRICAL SO THEY DISCONNECTED THE BATTERY ONLY. SO IT IS UNKNOW
Engine
Filed Mar 14, 2016111,000 milesVA
TL* THE CONTACT OWNS A 2000 FORD EXCURSION. THE CONTACT STATED THAT WHILE PARKED AND UNOCCUPIED, THE VEHICLE INDEPENDENTLY STARTED. THE CONTACT DISABLED THE BATTERY. THE FAILURE RECURRED ON A SEPARATE OCCASION. IN ADDITION, THE HEATER AND THE INTERIOR LIGHTS WOULD ACTIVATE WITHOUT THE VEHICLE IN OPERATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 111,000. THE VIN WAS UNAVAILABLE. *TR
Seats
Filed Dec 15, 2015200,000 milesMD
TURNED ON MY HEATED DRIVERS SEAT AS I LEFT MY DRIVEWAY, SHORTLY AFTER I SMELLED SOMETHING BURNING. PULLED INTO STORE PARKING LOT, TURNED EXCURSION OFF, GOT OUT, THINKING IT WAS SOMETHING IN THE ENGINE OR BRAKES. DIDN'T FIND ANYTHING. FINISHED MY DAY, ARRIVED HOME AND NOTICE A BLACKISH BROWN AREA ON DRIVERS SEAT. FURTHER INSPECTION WAS THAT THE SEAT HAD A BURNT AREA. THANK GOODNESS WHEN I PULLED INTO THE PARKING LOT EARLIER THAT I TURNED THE EXCURSION OFF THUS DISENGAGING THE HEAT SEAT. OTHERWISE I FEEL THE EXCURSION WOULD HAVE CAUGHT ON FIRE.
Engine
Filed Oct 22, 2015130,000 milesNM
STEERING SWAYS ITS HARD TO DRIVE IT FEELS LIKE STEERING ISN'T STABLE
Exterior Lighting
Filed Oct 13, 2015115,000 milesOK
WAS DRIVING, WHEN I TURNED THE LIGHTS ON THAY WOULD NOT WORK. CENTER POST OF THE PLUG THAT CONNECTS THE HEADLIGHT BULB BURNED OFF ON BOTH HEADLIGHTS AT 115000 MILES. BOTH HEADLIGHTS WERE NOT WORKING. I REPLACED THE PLUGS AND THE LIGHTS ARE WORKING.
20 of 533 complaints, reproduced as filed.