Page 4 of 11 · complaints 151–200 of 533

2000 Ford Excursion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →

Tires › Tread/BeltCrash8 injured
Filed Jan 12, 2006AZ

WHILE DRIVING MY FORD EXCURSION, THE DRIVER SIDE REAR TIRE, A FIRESTONE STEELTEX R4S, SUFFERED A TREAD SEPARATION. AS A RESULT OF THE SEPARATION, THE VEHICLE ROLLED OVER. *JB

Engine and Engine CoolingFire1 injured1 killed
Filed Jan 9, 200673,000 milesSC

LOUISE SUDDUTH HAD DRIVEN HER 2000 FORD EXCURSION TO SUDDUTH FARMS IN MAYO, S.C. SHE HAD PARKED THE VEHICLE, AND THE VEHICLE CAUGHT FIRE WHILE IT WAS NOT RUNNING. MRS. SUDDUTH RECEIVED SERIOUS AND ULTIMATELY FATAL BURNS. *JB

Air Bags › FrontalCrash
Filed Dec 16, 200562,308 milesMI

WHILE DRIVING MY 2000 FORD EXCURSION AT 35 MPH. ON A POSTED 35 MPH. ROAD ANOTHER DRIVER RAN A RED LIGHT, TO AVOID HITTING HIM I VEERED AWAY AND RAN OFF THE ROADWAY STRIKING A TREE HEAD ON. NO FRONT AIR-BAG DEPLOYMENT. *NM

Vehicle Speed Control › Cruise Control
Filed Dec 15, 2005144,500 milesMS

DT: THE CONTACT NOTICED SMOKE COMING FROM THE BRAKE CYLINDER WHILE THE VEHICLE WAS PARKED. AFTER PULLING THE SPEED CONTROL DEACTIVATION SWITCH THE SMOKE STOPPED COMING FROM THE VEHICLE. SINCE THE SPEED CONTROL DEACTIVATION SWITCH HAS BEEN UNHOOKED THE CRUISE CONTROL WORKED PRIOR TO THIS INCIDENT. THE CRUISE CONTROL WAS DIFFICULT TO ENGAGE. THE DEALERSHIP AND THE MANUFACTURER WERE CONTACTED AND AGREED THE SMOKE WAS COMING FROM THE CRUISE CONTROL. THE MANUFACTURER STATED THEY WILL INVESTIGATE THIS DEFECT FURTHER. *AK UPDATED 01/11/06. *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Dec 9, 200540,000 milesCA

DT: THE CONTACT STATED WHILE DRIVING AT 40 MPH THE VEHICLE RATTLED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP. THE FIRST TIME THE FRONT ROTORS HAD TO BE TURNED. SEVERAL THOUSAND MILES LATER THE PROBLEM RECURRED. HE TOOK THE VEHICLE TO THE DEALERSHIP AGAIN. THIS TIME IT WAS THE REAR WHEEL ROTORS. THE ROTORS WERE TURNED. THE THIRD TIME HE TOOK THE VEHICLE TO THE DEALER HAVE IT SERVICED. THIS TIME THE BRAKE PADS, AND ROTORS WERE TURNED. THE DEALERSHIP TOLD HIM IT WAS THE DESIGN OF THE BRAKE SYSTEM, THE ROTORS WERE TOO SMALL FOR THE BRAKE SYSTEM. ALL REPAIRS HAVE BEEN MADE AT THE CONTACTED EXPENSE. *AK UPDATED 1/19/2006 - THE FRONT ROTORS WARPED WHICH CAUSED PULSATION WHILE BRAKING. *NM

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Nov 15, 2005104,000 milesTX

FRONT DISC BRAKE ROTORS WARP UNDER NORMAL DRIVING CONDITIONS. THIS RESULTS IN EXTREMELY VIOLENT SHUDDERING AND SHAKING OF THE STEERING WHEEL WHILE BRAKING AT SPEEDS OVER 40 MPH. RAPID BRAKING AT FREEWAY SPEEDS ARE HIGH RISK FOR LOSS OF CONTROL AND COLLISION. I BOUGHT THIS EXCURSION USED WITH ~48,000 MILES AND HAVE HAD THE ROTORS RESURFACED AT ~ 60, 000 AND 84,000 MI. AT 93,000 MILES I HAD TO REPLACE ALL 4 ROTORS BECAUSE OF REPEATED SHUDDERING FROM ROTOR WARPAGE AND WEAR WHICH COST ME OVER $500 ON TOP OF THE $400 I SPENT AT 84,000 MILES FOR A BRAKE JOB. SIX MONTHS AND 14,000 MILES LATER I AM HAVING THE SAME PROBLEM AND NOW THE DEALER TELLS ME THERE IS A FORD SERVICE BULLETIN RECOMMENDING A NEW TYPE OF PAD. THEY ALSO TOLD ME THEY HAVE FOUR OTHER EXCURSION OWNERS THAT ARE HAVING THE SAME COMPLAINTS AND SAFETY CONCERNS REQUIRING SIMILAR REPAIRS. THE FRONT ROTORS ARE INSUFFICIENTLY ENGINEERED FOR THE SIZE AND WEIGHT OF THIS VEHICLE, AND PRESENTS A SAFETY RISK FOR EXCURSION OWNERS AS WELL AS SURROUNDING MOTORISTS. FORD KNOWS THEY HAVE A PROBLEM BUT INSTEAD OF DOING THE RIGHT THING AND FIXING IT THEY ARE BLEEDING CONSUMERS FOR REPAIRS OF A FAULTY DESIGN WHILE THE GOVERNMENT DOES NOTHING ABOUT IT. *NM

Vehicle Speed Control › Cruise ControlFire
Filed Nov 15, 2005117,000 milesLA

WHILE DRIVING TO WORK SMELLED BURNING ODOR FROM AC VENTS. WHEN STOPPED AT WORK, SMOKE WAS POURING OUT FROM UNDER THE HOOD. SHUT OFF IGNITION AND RAISED HOOD. SPEED SENSOR DEACTIVATION SWITCH WAS SMOLDERING. REACHED IN WITH RAG TO DISCONNECT ELECTRICAL PLUG TO SWITCH AND PLUG FELL OFF IN HAND (MELTED). *NM

Engine and Engine Cooling
Filed Nov 14, 2005TX

DT: CONTACT STATES VEHICLE HAD SPORADIC SURGING. THE VEHICLE TENDED TO SURGE AT LOWER SPEEDS. IN MAY 2005 A MECHANIC REPLACED THE SPARK PLUGS, ISC MOTOR, FUEL FILTER. THE VEHICLE RAN WELL UNTIL 11-9-2005. WHILE DRIVING SLOWLY EXITING A PARKING LOT THE VEHICLE STARTED SURGING. SHE PRESSED ON THE BRAKES AS HARD AS POSSIBLE AND THE VEHICLE WENT OUT OF CONTROL. THE VEHICLE WENT ACROSS 2 LANES OF TRAFFIC. AT THIS TIME THE VEHICLE IS AT A LOCAL MECHANIC.*AK

Engine and Engine Cooling › Engine
Filed Oct 19, 200589,651 milesCA

MY WIFE WAS DRIVING THE VEHICLE AND SHE HEARD A "BIG POP". VEHICLE BECAME IMMEDIATELY DISABLED. SHE CALLED TOW COMPANY AND SENT TO NEIGHBORHOOD FORD DEALER. THEY STATED THAT A SPARK PLUG HAD POPPED OUT OF THE ALUMINUM ENGINE. I IMMEDIATELY THOUGHT "DEFECT" AS SPARK PLUGS SHOULD NOT BE FLYING OUT OF ENGINE BLOCKS. I TOOK MY COMPLAINT TO THE DEALER CUSTOMER SERVICE MANAGER & OWNER. SHE (AMANDA) STATED THAT THERE IS A SERIOUS PROBLEM WITH FORD ENGINES AND THAT THIS IS PROBLEM THAT THEY KNOW ABOUT. SHE SAID THEY KNOW THE THREADS WERE "TOO SHORT" AND THAT IT COULD HAPPEN AGAIN AT ANY TIME TO OTHER SPARK PLUGS. I FEAR FOR THE SAFETY OF MY FAMILY BUT WITH SIX KIDS WE NEED THE VEHICLE RUN OUR DAILY LIVES. I HAVE BEEN ADVISED AFTER THE RE-TAPPING "REPAIR" AT THE DEALERSHIP THAT THE ONLY FORD AUTHORIZED REPAIR IS A FULL REPLACEMENT OF THE CYLINDER HEADS THAT WOULD COST $ 6,000. THIS IS A WHOLE OTHER ISSUE. PLEASE DO NOT LET THEM GET AWAY WITH THIS. I AM INFORMED THAT THERE ARE THOUSANDS OF OTHERS THAT ARE HAVING THE SAME PROBLEM. *NM

Engine and Engine Cooling
Filed Sep 26, 200556,883 milesPA

DT: THE CONTACT OWNS A 2000 FORD EXCURSION. SPARK PLUGS WERE EJECTED OUT OF CYLINDER HEADS. NO LONGER HAD THREADS. INCIDENT HAPPENED ON SEPTEMBER, 23, 2005. NO CRASH. INVOLVED. VEHICLE WAS AT A STOP SIGN. THEN VEHICLE TOOK A RIGHT TURN, AND THAT WAS WHEN THE INCIDENT HAPPENED. NO DAMAGE TO THE HOOD. THE SPARK PLUG WIRE THAT HAD THE COIL IN IT WAS DAMAGED . *AK

Electrical System › Wiring › Front UnderhoodFire
Filed Sep 25, 2005131,564 milesTX

MY 2000 FORD EXCURSION CAUGHT FIRE IN MY DRIVEWAY LAST NIGHT AND BURNED. THE ENTIRE ENGINE COMPARTMENT WAS IN FULL FLAMES WHEN MY DAUGHTER HEARD THE ALARM GOING OFF. THE FIRE DEPARTMENT SAYS THE FIRE STARTED UNDER THE HOOD ON THE DRIVER'S SIDE. IT BURNED THE ENTIRE FRONT HALF OF THE VEHICLE BEFORE WE GOT IT PUT OUT. I DON'T KNOW WHAT STARTED THE FIRE BUT IT WAS ABOUT 45 MINUTES AFTER WE HAD COME HOME FROM HAVING DINNER AT A LOCAL RESTAURANT HERE IN BOERNE. THERE WAS NO PREVIOUS "WARNING" THAT WOULD HAVE POINTED TO ANY POTENTIAL FIRE. AGAIN, THE FIRE DEPARTMENT SUSPECTS THE FIRE STARTED ON THE DRIVER'S SIDE UNDERNEATH THE HOOD BASED UPON BURN PATTERNS. I HAVE HEARD THIS IS THE SAME VICINITY THAT OTHER FORD FIRES THAT HAVE SOMETHING TO DO WITH THE CRUISE CONTROL HAVE STARTED. *JB

Vehicle Speed Control › Cruise ControlFire
Filed Sep 16, 2005TX

DT: 2000 FORD EXCURSION. THE CONSUMER STATED VEHICLE CAUGHT ON FIRE WHILE IN THE DRIVEWAY. THE VEHICLE HAD BEEN IN THE DRIVEWAY FOR APPROXIMATELY AN HOUR. THERE WERE NO PROBLEMS PRIOR TO THIS. THE VEHICLE WAS TOWED TO THE FORD DEALERSHIP; THEY STATED THEY DID NOT KNOW WHAT HAD CAUSED IT. THE ENTIRE WIRING HARNESS HAD TO BE REPLACED. THE FIRE DEPARTMENT WAS CALLED AND THEY FILED A REPORT. NO ONE WAS INJURED, AND THERE WAS NO OTHER PROPERTY DAMAGE. THE FIRE WAS ON THE DRIVER'S SIDE NEAR THE STEERING GEAR. *AK

Vehicle Speed Control › Cruise ControlFire
Filed Sep 15, 2005125,000 milesGA

VEHICLE'S FIRE POSSIBLY CAUSED BY THE CRUISE CONTROL SWITCH. *AK

Electrical SystemFire
Filed Sep 5, 200525,000 milesMD

MULTIPLE ELECTRICAL SYSTEM FAILURES, FIXED AT LEAST WITH THREE VISITS TO CENTURY FORD IN MT. AIRY, MD UNDER WARRANTY. WARRANTY EXPIRED PROBLEMS AROSE AGAIN AND HAVE COMPOUNDED. (* FIXED IN WARRANTY PERIOD MORE THAN ONCE AND CONTINUES TO OCCUR) DOOR AJAR LIGHT STAYS ON*, INTERIOR LIGHTS REMAIN ON FOR EXTENDED TIME *, RUNNING BOARD LIGHTS CAUGHT FIRE EVEN THOUGH CAR WAS NOT RUNNING, AUTO LOCK/UNLOCK FEATURE DOES NOT OPERATE,POWER WINDOWS ARE SLOW TO OPEN AND CLOSE, REAR POWER SOURCE INOPERABLE*,FRONT HEADLIGHT PASSENGER SIDE SOMETIMES DOES NOT LIGHT. *JB

Tires › Tread/Belt
Filed Aug 30, 200568 milesFL

FIRESTONE STEELTEX TIRE FAILURE X2. *JB

Air BagsCrash1 injured
Filed Aug 24, 2005100,550 milesWI

MY 2000 FORD EXCURSION INVOLVED IN A REAR END COLLISION - EXCURSION REAR ENDED ANOTHER VEHICLE - AIR BAGS DID NOT DEPLOY ON 8/3/05. EXCURSION WAS TRAVELING 60 MPH AND THE OTHER VEHICLE WAS STOPPED. I PURCHASED THE VEHICLE USED FROM A FORD DEALER. I CONTACTED FORD MOTOR COMPANY 8/9/05 TO REQUEST AN INVESTIGATION IN TO WHY THE AIR BAGS FAILED TO DEPLOY. THE INSURANCE IS GOING TO TOTAL OUT THE VEHICLE. I WOULD LIKE THE AIR BAG FAILURE TO BE INVESTIGATED BEFORE I LOOSE CONTROL OF THE VEHICLE BY SETTLING WITH THE INSURANCE COMPANY. THERE WERE NO WARNING SIGNS THAT THE AIR BAGS WERE DEFECTIVE. I CAN PROVIDE PICTURES IF NEEDED.

Engine and Engine Cooling › Engine
Filed Aug 13, 200577,321 milesCA

OUR 2000 FORD EXCURSION KEEPS HAVING THE SPARK PLUGS SHOOT OUT OF THEIR HOLES DAMAGING THE HEAD AND INDIVIDUAL SPARK PLUG COILS (3 REPLACED SO FAR). WE HAVE SPENT NEARLY $500 REPAIRING THE HEADS/COILS SO FAR. I EXPECT ADDITIONAL PLUGS TO FAIL ON THE V-10 ENGINE. I AM AFRAID OF CONTINUED HEAD AND COIL DAMAGE AND EVEN FUEL LINE DAMAGE LEADING TO AN ENGINE FIRE AND TOTAL VEHICLE LOSS. I WANT FORD TO RECALL THE VEHICLE AND REPLACE THE HEADS WITH NEW HEADS WITH A BETTER SPARK PLUG HOLE DESIGN. *JB

Engine and Engine Cooling › Engine › Gasoline
Filed Aug 8, 200567,000 milesMD

I OWN A FORD EXCURSION WITH A 6.8 V10 MOTOR. WHILE TRAVELING ON AN INTERSTATE AT POSTED SPEED ONE OR MORE (WAITING TO HERE FROM REPAIR SHOP) SPARK PLUGS WERE BLOWN FROM THE CYLINDER HEAD WITHOUT WARNING AND COULD HAVE CAUSED A VERY SERIOUS ACCIDENT. FORTUNATELY AT THE TIME I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD SAFELY JUST AVOIDING A FAST OVER TAKING TRANSPORT TRUCK. FROM WHAT RESEARCH I HAVE DONE ON THE INTERNET THIS IS AN ALL TOO COMMON PROBLEM WITH THE FORD V10'S AND SOME V8'S. I AM NOW LOOKING AT A MINIMUM OF A REPLACEMENT HEAD AND IT MIGHT REQUIRE A REPLACEMENT MOTOR. THIS IS A SAFETY ISSUE AND COULD HAVE ENDED IN AN ACCIDENT OR FIRE. *JB

Vehicle Speed Control › Cruise ControlFire
Filed Aug 5, 2005118,000 milesAR

VEHICLE WAS PARKED IN THE GARAGE WHICH WAS ATTACHED TO THE HOME, AND WITHOUT WARNING THE VEHICLE BURNED. IT WAS A TOTAL LOSS. ALSO, IT BURNED THE HOUSE DOWN TO THE GROUND. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. *AK *JB

Vehicle Speed Control › Cruise ControlFire
Filed Aug 2, 200596,265 milesCA

MY CRUISE CONTROL MALFUNCTIONED AND ABOUT 3 MONTHS LATER A FIRE BROKE OUT WHILE PARKED FOR 5 MINUTES. MY WIFE SMELLED SOMETHING COMING FROM SUV AND SAW SMOKE START TO COME FROM DRIVER SIDE OF ENGINE COMPARTMENT, IMMEDIATELY AFTER SHE SAW THE GLOW ON STREET FROM FIRE BREAK OUT (9:00PM). FIRE DEPT WAS UNABLE TO OPEN HOOD BECAUSE OF CABLE DAMAGE DUE TO FIRE. THE FIRE DEPT SAID IT WAS SOME TYPE OF ELECTRICAL FAILURE. I NOW KNOW THAT THE CRUISE CONTROL SWITCH MOUNTED ON BRAKE MASTER CYLINDER CAUSED A FIRE TO START. I PREVIOUSLY NOTICED WHILE TOPING UP MY FLUIDS THERE WAS MOISTURE AROUND THE PRESSURE SWITCH AND IT WAS BRAKE FLUID. I HOPE FORD IS HELD RESPONSIBLE AND REPAIRS MY VEHICLE, AND EVERY ONE ELSE WHO IS GOING THROUGH THIS ROLLING FIRE HAZARD. *NM

Service Brakes, Hydraulic
Filed Jul 21, 200560,000 milesTX

VEHICLE WAS PARKED IN MY GARAGE. I WAS IN THE GARAGE AT THE TIME. BEGAN SMELLING BURNING ELECTRICAL SMELL. FOUND WHITE SMOKE COMING OUT OF ENGINE COMPARTMENT, INCREASING DRAMATICALLY IN VOLUME. IN JUST A FEW MOMENTS, THE SMOKE WAS A SOLID CURTAIN COMING FROM THE GAP BETWEEN THE HOOD AND DRIVER SIDE FRONT FENDER. OPENED HOOD AND FOUND AN ELECTRICAL SWITCH ON THE BRAKE SYSTEM MASTER CYLINDER CREATING THE SMOKE. USING A RAG I PULLED THE SWITCH AWAY FROM THE CYLINDER AND IT WAS MELTED IN HALF. THE PART OF THE SWITCH CONNECTED TO THE ELECTRICAL WIRE CONTINUED TO SMOKE. I DISCONNECTED THE REMAINING PIECE OF THE SWITCH FROM THE WIRE AND IT STOPPED SMOKING BUT EVERYTHING WAS HOT.

Tires › Tread/Belt
Filed Jul 15, 200547,689 milesIL

TRAVELING ON INTERSTATE 75 IN FLORIDA WHEN THE TREAD SEPERATED FROM THE DRIVERS SIDE REAR TIRE ON MY 2000 EXCURSION. THIS CAUSED THE VEHICLE TO SKID ON THE HIGHWAY, BUT I WAS ABLE TO MAINTAIN CONTROL AND DID NOT CRASH. DAMAGED WAS CAUSED TO THE VEHICLE FROM THE TREAD HITTING THE SIDE AND REAR OF THE VEHICLE.

Vehicle Speed Control › Cruise ControlFire
Filed Jul 11, 2005146,000 milesAL

DT: THE CONSUMER STATES THAT THE CRUISE CONTROL ON HIS VEHICLE CAUSED THE VEHICLE TO CATCH FIRE. THIS OCCURRED ON JUNE 28, 2005. THE VEHICLE HAD BEEN PARKED IN THE DRIVEWAY FOR APPROXIMATELY TWO HOURS. THE CONSUMER WAS MOWING HIS LAWN AND NOTICED THE SMOKE COMING FROM THE ENGINE AND WAS ABLE TO PUT IT OUT. HE THEN DROVE IT TO THE FORD DEALERSHIP AND WAS TOLD IT WAS BECAUSE OF THE CRUISE CONTROL. THE DEALERSHIP TOLD HIM TO CALL THE MANUFACTURER AND THEY TOLD HIM THERE IS NOT A RECALL AND THERE IS NOTHING THEY CAN DO. JUST THE CRUISE CONTROL WAS DAMAGED. THE FIRE DEPARTMENT DID NOT RESPOND. *NM

Engine and Engine Cooling
Filed Jun 20, 200520,000 milesPA

DT: THE OIL PAN RUSTED AND THE CONSUMER HAD IT REPLACED. THIS WAS IN A 2000 FORD EXCURSION. THERE WERE NEVER ANY PROBLEMS BEFORE. THE CONSUMER NOTICED THAT OIL WAS LEAKING ON THE GROUND, AND THE VEHICLE WAS USING MORE OIL THAN USUAL. THE PRICE OF $892.00 AT FORD TO HAVE IT REPLACED. THIS COULD CAUSE TROUBLE ON THE ROAD FOR OTHERS BECAUSE IT COULD RESULT IN A WRECK WITH THESE CHEAP OIL PANS. *AK *SC *JB

Exterior Lighting › Headlights › Switch
Filed Jun 14, 200588,000 milesCA

DT: THE HEADLIGHT SWITCH KNOB BROKE AND SEPARATED FROM THE SWITCH. CONSUMER MATCHED THE RECALL CAMPAIGN THAT WAS ALREADY IN EFFECT, BUT IT DOES NOT COVER THE OWNERS VEHICLE ALTHOUGH THE PROBLEMS WERE EXACTLY THE SAME. THERE WERE NO PROBLEMS OR WARNINGS BEFORE THE KNOB BROKE.*AK *SB

Electrical SystemFire
Filed Jun 8, 2005120,000 milesTX

4 A.M. WE HEARD A LOUD NOISE. WOKE UP TO SEE WHAT IT WAS AND OUR 2000 FORD EXCURSION WAS IN FLAMES. AT THAT TIME THE FIRE WAS CONSENTRATED UNDER THE HOOD ON LEFT SIDE.THE LEFT TIRE WAS ALREADY IN FLAMES. VEHICLE WAS TOTALLY DESTROYED BY THE TIME THE FIRE DEPATMENT ARRIVED TO PUT IT OUT. WHICH TOOK ABOUT 10-15 MINUTES. THE ONLY PROBLEMS WE HAD WAS THE CRUISE CONTROL HAD RECENTLY QUIT WORKING.

Electrical System
Filed May 20, 200555,000 milesKS

2000 FORD EXCURSION - V10 1ST - ALL POWERLOCKS MALFUNCTIONED AND HAD TO REPLACE MOTORS AT OWN EXPENSE 2ND - BATTERY DRAIN WITHIN ONE WEEK - CAUSES DEAD BATTERY. HAVE PUT THREE BATTERIES IN VEHICLE AND FORD CAN'T FIGURE IT OUT. 3RD - FRONT BEEPING NOISE INTERMITTENTLY - CAN'T FIND IT, DON'T KNOW WHERE IT IS

Exterior Lighting › Headlights › Switch
Filed May 19, 2005139,000 milesCT

HEAD LIGHT SWITCH KNOB FRACTURE AT DASH BOARD CONNECTION. HEADLIGHT SWITCH KNOB FELL OFF. UNABLE TO TURN HEADLIGHTS ON - SAFETY ISSUE. OTHER NHTSA THAT HAS SAME ISSUE WITH SAME YR AND MODEL 01V075000. FORD SAYS NOT ACCORDING TO MY VIN.

Parking Brake › Conventional › Mechanical
Filed May 15, 200500

PARK BRAKE ASSEMBLY SPLIT IN 2, COMPLETE FAILURE OF PARK BRAKE AND UNIT FAILURE. WHOLE UNIT MUST BE REPLACED, HARDLY EVER USED, SO IT SHOULD NOT HAVE FAILED

Parking Brake › Conventional › Mechanical
Filed May 15, 200500

PARK BRAKE ASSEMBLY SPLIT IN 2, COMPLETE FAILURE OF PARK BRAKE AND UNIT FAILURE. WHOLE UNIT MUST BE REPLACED, HARDLY EVER USED, SO IT SHOULD NOT HAVE FAILED

Tires
Filed May 12, 2005CA

CONSUMER COMPLAINT REGARDING REFUND REIMBURSEMENT FOR STEELTEX RADIAL TIRE RECALL.***NO ANSWER REQUIRED*** *MR *SC *JB

Vehicle Speed Control › Cruise ControlFire
Filed May 6, 200562,000 milesTX

AFTER PARKING THE VEHICLE FOR 20 MINUTES, THEN, WHILE WALKING TO THE VEHICLE, THE CONSUMER SMELLED SMOKE COMING FROM UNDER THE HOOD. THE HOOD WOULD NOT OPEN. THE FIRE DEPARTMENT RESPONDED, AND THE FIRE WAS PUT OUT. THERE WAS MINIMAL DAMAGE. *AK THE CRUISE CONTROL MODULE WAS THE CAUSE OF THE FIRE. PER THE INVOICE, THE WIRING GOING TO THE CRUISE CONTROL DE-ACTIVATION SWITCH CAUGHT FIRE. THE DEACTIVATION SWITCH AND HARNESS WAS REPLACED. *SC *JB

Electrical System › Wiring › Front UnderhoodFire
Filed Apr 27, 200555,000 milesLA

ELECTRICAL HARNESS (WHICH INCLUDES THE CRUISE CONTROL, HORN, ETC) CAUGHT FIRE AND BURNED.WE WERE ABLE TO REPLACE THE BURNED OUT PARTS. I WENT BACK RECENTLY TO THE LOCAL FORD DEALER TO ASK IF IT WAS RELATED TO THE RECALL AND THEY SAID THAT EXCURSIONS WERE NOT PART OF THE RECALL AND IT WAS JUST COINCIDENCE. I AM NOW CONCERNED THAT IT WILL CATCH FIRE AGAIN.

Vehicle Speed Control
Filed Apr 8, 200556,000 milesLA

CONSUMER WAS DRIVING WHEN THE BRAKE AND TURNING SIGNAL INADVERTENTLY WENT OUT. WHEN TAKEN VEHICLE TO DEALER FOR SERVICE IT WAS DETERMINED THAT THE FAILURE WAS DUE TO VEHICLE SPEED CONTROL MALFUNCTIONING. *AK *NM

Exterior Lighting › Headlights › Switch
Filed Apr 5, 200574,000 milesNC

BUTTON WHICH TURNS ON HEADLIGHTS BROKE OFF OF SWITCH. I FOUND THAT THERE WAS A RECALL FOR 2000 EXCURSIONS FOR THIS PARTICULAR DEFECT BUT WHEN I WENT TO THE DEALERSHIP AND LATER CALLED FORD THEY CLAIMED THAT MY VEHICLE WAS NOT INCLUDED IN THE RECALL. THEY INSIST THAT I HAVE TO BUY THE $85 HEADLIGHT ASSEMBLY JUST TO GET THE $5 KNOB. I AM CURRENTLY USING A PAIR OF NEEDLENOSE PLIERS TO TURN HEADLIGHTS ON AND OFF WHICH IS UNSAFE WHEN DRIVING.*AK

Latches/Locks/Linkages
Filed Mar 30, 200575,000 milesAK

2000 FORD EXCURSION XLT 7.3L DIESEL. FOUR DOOR LOCK MOTORS FAILED AFTER APPROXIMATELY 75,000 MILES. DOORS DID NOT LOCK OR UNLOCK WITH USE OF ELECTRIC DOOR LOCK SWITCHES LOCATED ON FRONT DOOR HANDLES. REPLACED ALL DOOR LOCK MOTORS AT ASE CERTIFED TECHNICIAN SHOP, FAIRBANKS, ALASKA. OLD PARTS ARE AVAILABLE.*AK

Vehicle Speed Control › Cruise ControlFire
Filed Mar 24, 200581,000 milesTN

NHTSA RECALL CAMPAIGN 05V017000 CONCERNING CRUISE CONTROL SWITCH. VEHICLE WAS PARKED FOR APPROXIMATELY 6 HOURS IN THE CONSUMER'S DRIVEWAY. CONSUMER WAS IN HIS GARAGE WITH THE DOOR UP WHEN HE NETS RECALL CAMPAIGN HEARD A LOUD NOISE, AND THE FIRE CAME FROM THE VEHICLE. HE TRIED TO PUT OUT THE FLAMES, HOWEVER WAS UNABLE TO SO. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE, HOWEVER, VEHICLE WAS TOTALED. *AK

Tires
Filed Mar 21, 200534,000 milesLA

TRAVELING NORTH IN LIGHT RAIN ON IH 55 AT BROOKHAVEN, MS ON SUNDAY AFTERNOON, MARCH 20, 2005. I EXPERIENCED A SUDDEN FAILURE OF A FIRESTONE STEELTEX R4S RADIAL TIRE. LUCKILY IT WAS ON THE REAR OF MY 2000 FORD EXCURSION, AND I WAS ABLE TO GET TO THE SHOULDER QUICKLY AND SAFELY. THE TIRE TREAD HAD SEPARATED FROM THE PLY FOR ABOUT A THIRD OF THE WAY AROUND THE TIRE ON THE INSIDE. THE TIRE HAS 34,000 MILES ON IT. THIS SUDDEN FAILURE IN A SIMILAR MODE AS THE OTHER FIRESTONE FAILURES LEADS ME TO BELIEVE PERHAPS THEY SHOULD BE RECALLED ALSO. THIS TIRE IS AN ORIGINAL TIRE THAT WAS INSTALLED AT THE FACTORY, AND IS A LOAD RANGE D TIRE. MY EXCURSION IS A DIESEL MODEL.*AK

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Mar 16, 200559,500 milesOH

WHILE BRAKING AT HIGHWAY SPEEDS STEERING WHEEL PULLED TO THE LEFT/RIGHT AND SHIMMIED INTERMITENLLY. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Electrical System › Wiring › Front UnderhoodFire
Filed Mar 7, 2005150,000 milesWI

THE PAST SIX WEEKS MY SERVICE ENGINE SOON LIGHT CAME ON. AFTER CHECKING ENGINE FLUIDS AND CHANGING FUEL FILTER THE LIGHT WOULD GO OUT. I HAVE ALSO NOTICED MY HEADLIGHTS GOING DIM QUITE FREQUENTLY. AFTER THIRD OCCURENCE, I TOOK MY VEHICLE TO INDEPENDENT SERVICE SHOP. AFTER CHECKING FOR TWO DAYS, THEY DETERMINED THAT THE MAIN WIRING HARNESS HAS AGAIN BEEN MELTED THROUGH. THIS WAS REPORTED TO YOU ON 2-17-2004 WHEN THE FIRST FIRE WAS DISCOVERED. CONFIRMATION NUMBER IS 10081075. YOU CAN CONTACT THIS SERVICE SHOP. THEY HAVE REPLACED THIS PART ON MANY FORDS. THEY HAD ONE VEHICLE WHICH BECAME FULLY ENGULFED IN FLAMES WHILE DRIVING DOWN THE ROAD. DOES SOMEONE HAVE TO DIE BEFORE FORD IS REQUIRED TO RECALL THIS. THE WIRING HARNESS IS PLACED WHERE ENGINE FLUIDS FREQUENTLY DRIP ON WIRING HARNESS AND CAUSES IT TO MELT AND EVENTUALLY STARTING ON FIRE. I HAVE ANOTHER FORD WITH SAME ENGINE. I WOULD LIKE THIS FIXED BEFORE IT COSTS ME ANOTHER $2500 FOR THAT VEHICLE. THE REPAIR SHOP IS VALLEY DIESEL INJECTION LOCATED IN NEENAH, WI . PLEASE CALL THEM WITH QUESTIONS. FORD DEALERS WILL NOT TRUTHFULLY STATE THEY HAVE A PROBLEM. IF THERE IS NOT A PROBLEM WHY ARE THE WIRING HARNESSES NOT AVAILABLE. LAST TIME IT WAS A NATIONAL BACK ORDER.*AK

Electrical System › Wiring › Front UnderhoodFire
Filed Feb 25, 2005106,300 milesTX

VEHICLE FIRE. 2000 FORD EXCURSION. IN THE SAME WIRE/SWITCH AS THE RECALLED VEHICLES. I PARKED IN A MALL PARKING LOT, AND PREPARED TO WAIT A FEW MINUTES UNTIL THE STORE OPENED. I SAW PUFFS OF SMOKE FROM UNDER THE DRIVER'S SIDE OF THE HOOD. I GOT OUT AND CAUTIOUSLY LIFTED THE HOOD. THE WIRING NEAREST THE DRIVER'S SIDE BURST INTO FLAMES. I CLOSED THE HOOD TO LIMIT AIRFLOW AND A BYSTANDER CALLED 911. THE FIRE TRUCK CAME AND PUT OUT THE FIRE. ARRANGEMENTS WERE MADE TO TOW THE CAR TO A FORD DEALERSHIP NEARBY. THE REPAIR SHOP REPLACED THE WIRING AND SAID THAT IT WAS NOT COVERED UNDER THE RECALL BECAUSE IT DID NOT HAVE A CONSTANT CURRENT THROUGH IT. I HAVE THE BURNED PARTS. *NM

Visibility › Rear Window Wiper/Washer
Filed Feb 22, 2005CO

THE REAR WINDSHIELD WIPER DOES NOT OPERATE DUE TO THE SPRING. ALSO, THE BRAKES DO NOT FUNCTION PROPERLY DUE TO THE BRAKE ROTORS. THE VEHICLE WILL NOT STOP ACCORDINGLY.*AK

Electrical System › Ignition
Filed Feb 7, 200558,000 milesCA

THE #3 SPARK PLUG BLEW OUT UNDER NORMAL CONDITIONS AFTER ONLY 58000 MILES. THIS WAS THE OEM SPARK PLUG. IT DAMAGED THE HEAD, THE COIL AND, OF COURSE, THE SPARK PLUG. A NEW HEAD WILL BE NEEDED. THE DEALER, RANCHO FORD IN TEMECULA, CA, SAYS THIS HAPPENS ALL THE TIME. NOT YET CORRECTED. *JB

Electrical System › WiringFire
Filed Jan 28, 200580,000 milesTX

VEHICLE CAUGHT ON FIRE UNEXPECTEDLY WHILE IT WAS PARKED. MANUFACTURER WAS CONTACTED BY OWNER, BUT THE CAUSE WAS UNDETERMINED.*AK

Electrical SystemFire
Filed Jan 28, 2005DC

2000 FORD EXCURSION CAUGHT ON FIRE WHILE PARKED.***NO ANSWER REQUIRED***. *MR THE CONSUMER HOME ALSO CAUGHT ON FIRE BECAUSE THE VEHICLE WAS PARKED IN THE GARAGE WHEN THE FIRE ERUPTED. *NM

Electrical System › WiringFire
Filed Jan 27, 2005AR

THE VEHICLE WAS PARKED AND WITHOUT WARNING IT CAUGHT ON FIRE. DRIVER CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FIRE. VEHICLE WAS TOWED AND TOTALED BY THE INSURANCE COMPANY. *AK

Tires › Sidewall
Filed Jan 10, 2005NC

SIDEWALL TIRE FAILURE WITH INSTANT RELEASE OF PRESSURE, VEHICLE WAS STATIONARY AT TIME OF FAILURE.*AK

Seats › Front Assembly › Seat Heater/Cooler
Filed Jan 1, 200595,000 milesID

2000 FORD EXCURSION DIESEL. SEAT HEATER IN PASSENGER SIDE OVERHEATED AND BURNED OUT ALL WIRING IN THE SEAT BASE AT 96,000 MILES. *JB

Exterior Lighting › Headlights › Switch
Filed Dec 29, 200482,000 milesNC

I WENT TO TURN ON MY HEADLIGHTS AND THE KNOB BROKE. I AM UNABLE TO TURN ON MY HEADLIGHTS WITHOUT USING A PAIR OF PLYERS. I HAVE BEEN TRYING TO FIND A REPLACEMENT KNOB AND ONE IS NOT AVAILABLE WITHOUT BUYING FROM FORD THE WHOLE HEADLAMP SWITCH FOR 85.00. ALL I NEED IS A 5.00 KNOB. I SAW ON YOUR WEBSITE THAT CERTAIN 2000 FORD EXCURSIONS WITH THIS SAME PROBLEM WERE RECALLED TO FIX THIS PROBLEM. FORD IS SAYING MINE IN NOT INCLUDED IN THE RECALL. I DON'T UNDERSTAND THAT IF THIS WAS A PROBLEM, HOW THEY CAN ONLY RECALL CERTAIN ONES. *NM

Visibility › Windshield Wiper/Washer › Motor
Filed Dec 29, 2004CT

THE CONSUMER RECEIVED RECALL NOTICE IN 2001. NHTAS'S RECALL # 01V258000. RECENTLY THE WIPER COVER STARTED TO BURN, WHICH CAUSED THE MOTOR AND SWITCH NOT TO WORK. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2000 Ford Excursion → · Every Excursion year → · How the figures are calculated →