Owners filed 23 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 9 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Structure › Body
4
0
0
0
Service Brakes
3
0
0
0
Electrical System
3
0
1
0
Seat Belts
2
0
0
0
Wheels › Rim
1
0
0
0
Wheels
1
0
0
0
Tires
1
0
0
0
Suspension
1
0
0
0
Structure
1
0
0
0
Service Brakes, Hydraulic
1
0
0
0
9 safety recalls
Part 573 reports
Equipment Adaptive/Mobility09V307000
Filed Jul 29, 20093 vehiclesThe Customizers Inc.
Defect. CUSTOMIZERS IS RECALLING 3 VANS EQUIPPED WITH RICON PLATFORM STYLE WHEELCHAIR LIFTS. THESE LIFTS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 403, "PLATFORM LIFT SYSTEM ACCESSIBLE FOR MOTOR VEHICLES," THE ANTI-STOW INTERLOCK MAY NOT DETECT THE PRESENCE OF A WHEELCHAIR OR MOBILITY AID USER. THE PRESSURE SENSING SWITCH THAT DETECTS THE PRESENCE OF WEIGHT ON THE PLATFORM WAS NOT ADJUSTED TO THE NECESSARY SENSITIVITY LEVEL. THE LIFT COULD STOW EVEN THOUGH SOMEONE OR SOMETHING IS STILL ON THE LIFT.
Risk. A LIFT OCCUPANT CAN BE INJURED SHOULD THE LIFT BEGIN TO STOW UNINTENTIONALLY.
Remedy. CUSTOMIZERS IS WORKING WITH RICON TO CORRECT THE WHEELCHAIR LIFTS FREE OF CHARGE (PLEASE SEE 07E097). OWNERS MAY CONTACT RICON AT 1-818-267-3000.
Equipment Adaptive/Mobility09V270000
Filed Jul 6, 2009185 vehiclesMain Mobility, Inc.
Defect. MAIN MOBILITY IS RECALLING 185 MODEL YEAR 2005 THROUGH 2009 CHEVROLET EXPRESS AND GMC SAVANA VANS MANUFACTURED BETWEEN APRIL 1, 2005 AND JUNE 25, 2009, EQUIPPED WITH RICON PLATFORM STYLE WHEELCHAIR LIFTS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 404, "PLATFORM LIFT INSTALLATIONS IN MOTOR VEHICLES." THE THRESHOLD WARNING SYSTEM MAY NOT DETECT THE PRESENCE OF A WHEELCHAIR OR MOBILITY AID USER IN A CERTAIN SPOT WITHIN THE DEFINED THRESHOLD AREA.
Risk. THE USER OF THE LIFT COULD BE INJURED SHOULD THE LIFT MOVE UNINTENTIONALLY.
Remedy. MAIN MOBILITY IS WORKING WITH RICON TO CORRECT THE WHEELCHAIR LIFTS FREE OF CHARGE (PLEASE SEE 07E095). OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR MAIN MOBILITY AT 1-716-759-6811.
Equipment Adaptive/Mobility09V272000
Filed Jul 6, 2009185 vehiclesMain Mobility, Inc.
Defect. MAIN MOBILITY IS RECALLING 185 MODEL YEAR 2005 THROUGH 2009 CHEVROLET EXPRESS AND GMC SAVANA VANS MANUFACTURED BETWEEN APRIL 1, 2005 AND JUNE 25, 2009, EQUIPPED WITH RICON PLATFORM STYLE WHEELCHAIR LIFTS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 403, "PLATFORM LIFT INSTALLATIONS IN MOTOR VEHICLES." THE ANTI-STOW INTERLOCK MAY NOT DETECT THE PRESENCE OF A WHEELCHAIR OR MOBILITY AID USER. THE PRESSURE SENSING SWITCH THAT DETECTS THE PRESENCE OF WEIGHT ON THE PLATFORM WAS NOT ADJUSTED TO THE NECESSARY SENSITIVITY LEVEL. THE LIFT COULD STOW EVEN THOUGH SOMEONE OR SOMETHING IS STILL ON THE LIFT.
Risk. THE USER OF THE LIFT COULD BE INJURED SHOULD THE LIFT MOVE UNINTENTIONALLY.
Remedy. MAIN MOBILITY IS WORKING WITH RICON TO CORRECT THE WHEELCHAIR LIFTS FREE OF CHARGE (PLEASE SEE 07E097). OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR MAIN MOBILITY AT 1-716-759-6811.
Exterior Lighting09E012000
Filed Apr 7, 200916,270 vehiclesSabersport
Defect. SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk. DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
Remedy. SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Equipment Adaptive/Mobility09V050000
Filed Feb 6, 200943 vehiclesMobility Specialist Inc
Defect. MOBILITY IS RECALLING 43 MY 2005-2006 FORD E-SERIES AND CHEVROLET EXPRESS VANS EQUIPPED WITH RICON PLATFORM STYLE WHEELCHAIR LIFTS. THESE LIFTS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 403, "PLATFORM LIFT SYSTEM ACCESSIBLE FOR MOTOR VEHICLES." THE ANTI-STOW INTERLOCK MAY NOT DETECT THE PRESENCE OF A WHEELCHAIR OR MOBILITY AID USER. THE PRESSURE SENSING SWITCH THAT DETECTS THE PRESENCE OF WEIGHT ON THE PLATFORM WAS NOT ADJUSTED TO THE NECESSARY SENSITIVITY LEVEL. THE LIFT COULD STOW EVEN THOUGH SOMEONE OR SOMETHING IS STILL ON THE LIFT.
Risk. A LIFT OCCUPANT CAN BE INJURED SHOULD THE LIFT BEGIN TO STOW UNINTENTIONALLY.
Remedy. MOBILITY IS WORKING WITH RICON TO CORRECT THE WHEELCHAIR LIFTS FREE OF CHARGE (PLEASE SEE 07E097). OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR MOBILITY AT 714-674-0480.
Equipment Adaptive/Mobility09V049000
Filed Feb 6, 200986 vehiclesMobility Specialist Inc
Defect. MOBILITY IS RECALLING 86 MY 2005-2006 FORD E-SERIES AND CHEVROLET EXPRESS VAN EQUIPPED WITH RICON PLATFORM STYLE WHEELCHAIR LIFTS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 404, "PLATFORM LIFT INSTALLATIONS ON MOTOR VEHICLES." THE THRESHOLD WARNING SYSTEM MAY NOT DETECT THE PRESENCE OF A WHEELCHAIR OR MOBILITY AID USER IN A CERTAIN SPOT WITHIN THE DEFINED THRESHOLD AREA.
Risk. THE USER OF THE LIFT COULD BE INJURED SHOULD THE LIFT MOVE UNINTENTIONALLY.
Remedy. MOBILITY IS WORKING WITH RICON TO CORRECT THE WHEELCHAIR LIFTS FREE OF CHARGE (PLEASE SEE 07E095). OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR MOBILITY AT 714-674-0480.
Seat Belts05V558000
Filed Dec 19, 2005425,593 vehiclesGeneral Motors Corp.
Defect. ON CERTAIN FULL-SIZE PASSENGER, CARGO, OR CUTAWAY VANS, THE FRONT AND REAR SEAT BELT BUCKLES WILL NOT LATCH OR WILL NOT UNLATCH.
Risk. IN THE EVENT OF A CRASH, A SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy. DEALERS WILL INSPECT THE BUCKLES AND, IF FOUND TO BE INOPERATIVE, THE ENTIRE BUCKLE ASSEMBLY WOULD BE REPLACED. FOR BUCKLES FOUND TO BE OPERATIVE, DEALER WILL REPLACE ONLY THE UPPER BUCKLE COVER. THE RECALL WILL BE CONDUCTED IN PHASES. THE FIRST PHASE MAILING BEGAN DURING MARCH 2006. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438 OR GMC AT 1-866-996-9463.
Exterior Lighting05V530000
Filed Nov 7, 20053 vehiclesSanta Fe Vans
Defect. CERTAIN CONVERSION VANS BUILT ON GMC/CHEVROLET CHASSIS FAIL TO COMPLY WITH REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES AND ASSOCIATED EQUIPMENT." THE HOUSING LENS OF THE CENTER HIGH MOUNTED STOP LAMP DOES NOT ALLOW ENOUGH LIGHT TO EMIT FROM THE LAMP.
Risk. FOLLOWING VEHICLES MAY NOT BE FULLY INFORMED OF VEHICLE BRAKING. REAR-END COLLISIONS AND INJURY TO OCCUPANTS MAY OCCUR.
Remedy. SANTA FE IS WORKING WITH AUDIOVOX TO REPLACE THE CENTER HIGH-MOUNTED BRAKE LAMP ASSEMBLY. OWNERS MAY CONTACT SANTA FE AT 1-800-274-1886 OR ASA AT 1-574-266-3172.
Service Brakes, Hydraulic05V043000
Filed Feb 8, 200577,411 vehiclesGeneral Motors Corp.
Defect. CERTAIN TRUCKS, SPORT UTILITY VEHICLES, AND VANS EQUIPPED WITH BOSCH HYDRO-BOOST BRAKE ASSEMBLIES, THE HYDRAULIC BRAKE BOOSTER PRESSURE ACCUMULATOR MAY CRACK AND SEPARATE FROM THE HYDRO-BOOST ASSEMBLY DURING NORMAL OPERATING CONDITIONS.
Risk. IF A SEPARATION OCCURRED AND THE HOOD OF THE VEHICLE WERE OPEN, FRAGMENTS FROM THE ACCUMULATOR COULD CAUSE INJURY TO PEOPLE IN THE IMMEDIATE AREA. THE PRESENCE OF THIS CRACK OR FRACTURED SURFACE COULD ALLOW THE HYDRAULIC FLUID TO LEAK FROM THE ACCUMULATOR CIRCUIT OF THE BOOSTER ASSEMBLY. THE LOSS OF FLUID WOULD CAUSE INCREASED STEERING AND BRAKING EFFORT AND A CRASH MAY OCCUR WITHOUT PRIOR WARNING.
Remedy. DEALERS WILL TEST THE HYDRO-BOOST ASSEMBLY FOR FUNCTIONAL OPERATION OF THE TWO-FUNCTION VALVE. IF THE HYDRO-BOOST ASSEMBLY FAILS THE TEST, DEALERS WILL REPLACE THE ASSEMBLY FREE OF CHARGE. THE RECALL BEGAN ON MARCH 23, 2005. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, GMC TRUCKS AT 1-866-996-9463 AND HUMMER AT 1-800-732-5493.
What owners reported
Newest filings
Tires
Filed May 8, 2026PA
LT245/75R16. Driving north on I-77 around Charlotte, NC around 7:40 PM and the tire blew out. I saw in my left rearview mirror the treads roll off the right side of the highway. I did not run over anything. Travel speed was 65 to 70 mph in medium traffic. No warning lights came on. Did not lose control and was able to navigate to the left side of highway when enough space opened up after a guide rail. All that was left was the rim and shredded sidewalls. Tire was installed in August, 2025 and had just about 3000 miles on it when the blowout occurred. The passenger side of the vehicle was about 3 feet from the fog line, and traffic for the exit ramp was very close to the vehicle. Called 911 and NCDOT helped remove the rim and put on the spare. My wife and daughter were in the vehicle.
Service Brakes
Filed Apr 11, 2026FL
I was driving and out of no where my brakes “ all four wheels “ locked up as if I was hauling a heavy load . I put on my hazard lights to warn the semi behind me. So I maintained control of my line until the cargo van slowed down to a safe speed for me to pull over . I thought the semi was going to run into the back of me, luckily the southbound line was clear so the semi took off pass me. So as I was coming to a safe stopping speed my brake pedal was stiff as well and when the cargo van slowed down to a safe speed, I pulled over to check my brakes with a warm liquid “ all four brakes were hot “ .
Air Bags1 injured
Filed Nov 24, 2025PA
I was in a front end Collison due to a brake failure and when I have a steel gate at about 30 mph no airbag deployed. Car was towed by the Upper Darby Police Department and it is totaled. I sustained injuries. There was no airbag light brake warning light came when I attempted to use the emergency brake when regular failed
Suspension
Filed Sep 29, 2022200,000 milesNC
The contact owns a 2005 Chevrolet Express. The contact stated that while driving, the front passenger’s side tire started to wobble. The vehicle was taken to an independent mechanic and the contact was informed that the tie rod needed to be replaced. The vehicle was repaired. Additionally, the contact stated that while driving, the headlights failed to operate without engaging the lever. The vehicle was taken to an independent mechanic where the bulbs were replaced; however, the high-beam headlights failed to operate as needed. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 200,000.
Service Brakes
Filed Sep 8, 2022MN
Hole warn in front passenger side brake line from battery cable going to engine starter motor. The shielding on electrical cable rubbed and wore a hole in the brake line causing fluid to flow out and caused brakes to fail. No one was injured and no accident. I was backing out of the driveway the brakes failed, next I saw a large puddle of fluid on driveway, I just put it in park. The battery cable crosses over the break line and both are fastened to the frame near each other. I can provide break line and photo. The van has 60,000 miles on it, I purchased it new in 2005.
Structure › Body
Filed Jun 18, 2021HI
Paint is peeling from ALL parts of the exterior vehicle, even around the window frames and door frames! It appears that NO PAINT PRIMER was used, at all! My white van has missing paint from about 75% of the vehicle, with bubbling going on, in the remainder of paint that has yet to fall off! Looking at ANY Chevy van that is on the roadways, one can easily see that the paint has also been falling off those vehicles, as well! This is a well-known defect in the painting practices of most ALL Chevrolet Vans, and should be dealt with on a class-action basis, since all Chevrolet Van owners are forced to live with an inferior paint scheme on these vehicles! But new owners are not aware of these shortcomings, until they see the paint fall off their vans, for no apparent reason! And it is clearly seen that NO PAINT PRIMER was used, when you look at the paint chip that fell off! Shame on Chevrolet and shame on the NHTSA agency for allowing any auto manufacturer to put out such inferior products to unsuspecting consumers!
Wheels
Filed Mar 12, 2021230,000 milesPA
BOTH REAR TIRES VEERUBBER TAIGA H/T SIZE LT 245/75R16 DOT # 6MSG-CH HAD BECOME UNSERVICEABLE DUE THE INSIDE SIDE WALL BELT PLYS SEPARATING RENDERING THE VEHICLE UNSAFE TO OPERATE. THE TIRES WERE REPLACED ON 5 MAR 2021 WITH NEW COPPER STFR SOLARUS LT245/75R16 THROUGH MAVIS TIRE WHICH HAD INSTALLED THE TAIGA TIRES MENTIONED ABOVE ON 21 MAY 2020. THIS IS UNACCEPTABLE FOR THESE TIES SINCE THEY ONLY APPROXIMATELY 15000 MILES ON THEM AND THEY HAD A SERVICE LIFE OF 45000 MILES. THIS ISSUE CAME TO LIGHT WHEN WE WERE OPERATING OUR VAN ON A HIGHWAY TRAVELING AT APPROXIMATELY 60 MILES AN HOUR.
Electronic Stability Control (esc)
Filed Mar 7, 201936,400 milesWI
WHEN DRIVING ON DRY PAVEMENT THE TRACTION CONTROL OR STABILITRAK WILL KICK ON AND IT PULLS TO THE RIGHT REALLY HARD ON AND OFF AND ITS HARD TO CONTROL THE VEHICLE. THE FIRST TIME IT HAPPENED I ACTUALLY THOUGHT I HAD A FLAT TIRE. WHEN THIS IS HAPPENING IT FEELS LIKE THE ANTI-LOCK BRAKES ALSO KICK IN AS IT IS VERY HARD TO STOP ALSO. I HAVE HAD THIS HAPPEN AT 45MPH AND ITS TERRIFYING IM AFRAID IF THIS HAPPENED AT 70MPH IT WOULD CAUSE YOU TO LOSE CONTROL OF THE VEHICLE
Structure › Body
Filed Dec 7, 201523,000 milesFL
PAINT PEELING OFF, HAS BEEN FOR YEARS.
Service Brakes
Filed Dec 20, 2014115,060 milesIL
THE BRAKES ON MY VEHICLE WERE INSPECTED AT HOMEWOOD CHEVROLET IN ILLINOIS AND THEY DID NOT NEED PADS OR ANYTHING, HOWEVER, THE BRAKES BRAKES RELEASE ON THEIR OWN WHEN YOU ARE DRIVING. THERE WAS A HYDRAULIC RECALL AND I NEVER RECEIVED ANY INFORMATION..THE HEADLIGHTS ON MY CAR ALSO KEEP BURNING OUT WITHIN WEEKS OF HAVING THEM CHANGED. THE VEHICLE HAS SOME SUSPENSION ISSUE AS WELL. THERE WAS ALSO A RECALL FOR THAT WHICH I RECEIVED NO NOTICE FOR.I HAVE NOT MOVED SINCE PURCHASING THIS VEHICLE.
Structure › Body
Filed Oct 26, 201492,000 milesAZ
PAINT PEELING ON ROOF GUTTER AND DOOR AROUND WINDOWS. *TR
Electrical System
Filed Jun 30, 2014101,000 milesNY
KEY GETS STUCK! CAR WONT TURN OVER!,KEY FALLS OUT WHILE DRIVING! EVEN THOUGH ITS A RECALL DEALER WONT FIX. *TR
Fuel System, Gasoline
Filed Jun 23, 201482,868 milesME
SERVICED VEHICLE DUE TO *CHECK ENGINE LIGHT. RAN ROUGH, SKIPPED MISFIRING. ACCORDING TO THE REPAIR BILL WE RECEIVED FROM EMERSON AUTO DEALERS. IT APPEARS THAT THE FUEL SYSTEM HAD CORROSION THROUGHOUT THE FUEL SYSTEM AND A HOLE ON THE TOP OF THE FUEL TANK! ALL OF THE FUEL LINES AND INJECTORS AND TANK HAD TO BE REPLACED. THIS IS A VERY HIGH RISK OF FIRE HAZARD. CONTACTED OUR DEALERSHIP AND WAS INFORMED THAT OUR VIN # HAD NO RECALLS REGARDING ISSUES, ONLY SOME HAD MET THE CRITERIA FOR THAT YEAR?! THIS IS OUTRAGEOUS. WHAT CAN BE DO TO HELP WITH THE COST OF THESE REPAIRS? THANK YOU *TR
Seat Belts
Filed Oct 23, 2013155,000 milesIL
TL* THE CONTACT OWNS A 2005 CHEVROLET EXPRESS. THE CONTACT STATED THAT THE FRONT SEAT BELT BUCKLES WERE JAMMED. THE BUCKLES HAD TO BE BROKEN IN ORDER TO RELEASE THE SEAT BELT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 155,000.
Electrical System
Filed Jul 10, 2012130,000 milesWI
TL* THE CONTACT OWNS A 2005 CHEVROLET EXPRESS CARGO VAN. THE CONTACT WAS TRAVELING 50 TO 55 MPH WHEN THE ENGINE STALLED. THE SECURITY WARNING LIGHT ILLUMINATED WHEN THE FAILURE OCCURRED. INTERMITTENTLY THE VEHICLE ALSO FAILED TO START. THE CONTACT STATED THE FAILURES WERE CAUSED BY THE ANTI THEFT SYSTEM. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO CONFIRMED THE FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGE WAS 130,000.
Structure › Body
Filed Jun 7, 201289,000 milesFL
PAINT IS SIMPLY PEELING FLAKING AWAY BY HAND AND I ONLY WASH IT BY HAND ITS TERRIBLE AND 80% OF THE VANS I SEE IN FLORIDA ARE THE SAME.HOW COME NOTHING GETS DONE CHEVY SHOULD PAINT THESE TRUCKS FOR FREE AND HONOR THE BRAND I GUESS I WILL SELL LOOSE LOTS OF MONEY AND BUY A MORE RELIABLE FORD. *JS
Electrical SystemFire
Filed Jan 18, 201270,000 milesFL
TL* THE CONTACT OWNS A 2005 CHEVROLET EXPRESS G2500. THE CONTACT STATED THAT THE VEHICLE CAUGHT ON FIRE WHILE PARKED. THE FIRE ORIGINATED IN THE INTERIOR WIRES WITHIN THE DASHBOARD OR INSTRUMENTAL PANEL AREA. THE FLAMES SPREAD TO THE DRIVER SEAT, PASSENGER FRONT SEAT AND THE STEERING WHEEL. THE VEHICLE WAS TOWED TO THE DEALER FOR FURTHER INVESTIGATION. THE FAILURE AND THE CURRENT MILEAGE WAS 70,000.
Service Brakes, Hydraulic
Filed Apr 28, 200958,000 milesPA
TL*THE CONTACT OWNS A 2005 CHEVROLET EXPRESS CUT-AWAY G3500. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL AT 10 MPH, THE VEHICLE BECAME DIFFICULT TO STOP. UPON FURTHER INSPECTION, HE NOTICED BRAKE FLUID LEAKING FROM THE HOSES. HE TOOK THE VEHICLE TO A LOCAL REPAIR SHOP AND THE MECHANIC STATED THAT THE BRAKE LINES WERE RUBBING TOGETHER, WHICH CAUSED THE HOSE TO RUPTURE. THE CONTACT IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 58,000.
Structure
Filed Dec 20, 20072,700 milesNY
2005 CHEVROLET EXPRESS SHOCK TOWER FAILURE. CONSUMER STATED THAT THE SHOCK TOWER CRACKED IN HALF. WAS REPAIRED. SHE STATES THAT THE VEHICLE DEVELOPED A SHIMMY AFTER THE REPAIR. *KB WHEN THE CONSUMER TOOK THE VEHICLE TO THE SHOP FOR THE SHIMMY, SHE WAS INFORMED THE TIE RODS HAD WORN OUT AND THE TECHNICIAN STATED THAT EXCESSIVE WEIGHT AND THE WRONG WHEEL/TIRE SIZE CAUSED ADDITIONAL STRESS AND WEAR AND TEAR ON THE VEHICLE. THE ABS LIGHT FLICKERED.
Wheels › Rim
Filed Jul 28, 200727,000 milesNY
SUBJECT VEHICLE IS A 2005 CHEVY EXPRESS/EXPLORER CONVERSION VAN. THE PASSENGER SIDE SHOCK TOWER STEEL ARM COMPLETELY SEPARATED AT THE WELDED POINT. I DROVE VEHICLE TO CLOSEST DEALER. WAS TOLD THAT THE VEHICLE TOOK A HIT AND THAT IT WAS NOT COVERED BY MANUFACTURER'S WARRANTY, AND THAT IT WAS NOT SAFE TO DRIVE. WAS TOLD THAT AUTO INSURANCE MIGHT COVER THE DAMAGE. AT NO TIME WAS THAT VEHICLE INVOLVED IN AN ACCIDENT. FILED CLAIM WITH ALLSTATE. DEALER REPAIR SHOP WAS AUTHORIZED BY IN-HOUSE ADJUSTER TO DETERMINE IF DAMAGE WAS COVERED. INSURANCE ADJUSTER CALLED TO SAY THEY WOULD COVER THE CLAIM. WE DISPUTED THE CLAIM AND ASKED THE ADJUSTER TO VISUALLY INSPECT THE VEHICLE HIMSELF BECAUSE WE FELT IT WAS A MANUFACTURER'S DEFECT. ADJUSTER CONCURRED AND DENIED THE CLAIM. [WE WERE DISTURBED BY THE WAY OUR CLAIM WAS HANDLED AND WONDERED IF INSURANCE FRAUD WAS BEING PLAYED OUT. WE ARE FOLLOWING THRU WITH THE STATE INSURANCE DEPT.] WHEN THE CLAIM WAS DENIED THE DEALER TOLD US TO TAKE THE VEHICLE TO WHERE WE PURCHASED IT BECAUSE THEY THEN DETERMINED THAT IT WAS A CONVERSION VAN COMPANY ISSUE. WE TOOK THE VEHICLE TO OUR DEALERSHIP AND THEY DETERMINED THAT THE CONVERSION COMPANY INSTALLED 20 INCH RIMS/TIRES ON A VEHICLE WITH 16 INCH MAXIMUM RIM/TIRE REQUIREMENT PER ENGINEERING SPECS. THE QUESTIONS THAT ARISE NOW ARE: WHY DID THEY SELL TO US A VEHICLE WHICH DOES NOT MEET ENGINEERING SPECS? TO WHAT EXTENT WAS MY FAMILY AT RISK OR IN DANGER? HOW MANY OTHER FAMILIES ARE THERE WHO ARE POTENTIALLY AT
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jul 29, 2009. Source: NHTSA Office of Defects Investigation.