2012 Chevrolet Cruze

High concern

Owners filed 865 complaints about this vehicle with federal regulators, most often about the engine. It has been recalled 7 times.

Avoid One of the Chevrolet Cruze years to avoid: 2.1× the complaints of a typical Cruze year. Which Chevrolet Cruze years to avoid →

When it fails
020k40k60k90k120k200k
54,500 milesMedian miles at failure

715 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles.

Most common 2012 Chevrolet Cruze problems

221 of the 865 complaints (26%) are about the engine.

ComponentReportsCrashesFiresInjuries
Engine187
5104
Electrical System127
420
Service Brakes · brakes121
1812
Power Train · transmission80
323
Electronic Stability Control (esc) · stability control80
100
Steering51
400
Unknown or Other49
213
Visibility/Wiper · wipers32
100
Air Bags · airbags30
15115
Engine and Engine Cooling · engine29
010

2012 Chevrolet Cruze engine problems

26% of all complaints

221 of the 865 complaints are about the engine. This is what owners describe:

  • leaks oil or fluid32% · 70
  • turns on the check engine light27% · 59
  • sets off warning lights on the dash22% · 49
  • overheats16% · 36
  • smokes or smells of burning12% · 26
  • loses power7% · 16

Share of the 221 engine complaints whose text describes each symptom. One complaint can describe several.

Typical mileage
64,000 mi
median of 170 reports
Peak year of filing
2014
36 engine complaints that year
Crashes · fires · injuries
5 · 11 · 4
in these complaints
Recalls on the engine
“Have called about this starting 2020. Had 137000. Also previous owner since 99000mi. Drive train & Turbo. Brake assist. Oil leaks, shutting off while driving. Now as of Saturday April 25 2026 Car shut off while driving and has been towed to dealership. Car deemed lemon by GM. In 2020 car to have been replaced I have all service contact numbers as well as my receipts. Car is a death trap. Do better Chevrolet & GM”
Owner complaint, filed Apr 27, 2026
“The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the engine started overheating, and a coolant leak was discovered. During the failure, the check engine warning light was displayed, and the message "A/C Off Due to High Engine Temp" was displayed even though the A/C was not activated.”
Owner complaint, filed Mar 30, 2026 at 144,000 miles

Complaints and recalls over time

By year of filing
2011: 4 complaints, 0 about the engine'112012: 44 complaints, 14 about the engine2013: 75 complaints, 13 about the engine'132014: 161 complaints, 36 about the engine2015: 98 complaints, 20 about the engine'152016: 87 complaints, 17 about the engine2017: 92 complaints, 20 about the engine'172018: 85 complaints, 16 about the engine2019: 78 complaints, 22 about the engine'192020: 40 complaints, 13 about the engine2021: 31 complaints, 11 about the engine'212022: 18 complaints, 7 about the engine2023: 26 complaints, 15 about the engine'232024: 13 complaints, 8 about the engine2025: 6 complaints, 4 about the engine'252026: 7 complaints, 5 about the engineRecall 12V289000 (fuel system)Recall 12V288000 (engine)Recall 13V023000 (airbags)Recall 13V360000 (brakes)Recall 14V300000 (airbags)Recall 16V502000 (electrical system)
All complaintsAbout the engineRecall (red: the engine)NHTSA investigation opened

Complaints about the 2012 Cruze peaked in 2014, with 161 filed that year. Owners had filed 3 complaints about the engine before the first recall that covers it, 12V288000 in June 2012; 218 more have come in since. In 2026 owners filed 7 so far.

7 safety recalls

Part 573 reports
Electrical System › Ignition16V502000
Filed Jul 5, 20168,367 vehiclesGeneral Motors LLC

Defect. General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."

Risk. If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

Remedy. GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.

Air Bags14V300000
Filed Jun 6, 201431,520 vehiclesGeneral Motors LLC

Defect. General Motors LLC (GM) is recalling certain model year 2012 Buick Verano vehicles manufactured December 2, 2011 to July, 16, 2012, Chevrolet Cruze vehicles manufactured December 7, 2011 to July 25, 2012, Chevrolet Sonic vehicles manufactured December 5, 2011 to August 2, 2012, and Chevrolet Camaro vehicles manufactured December 1, 2011 to June 11, 2012. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.

Risk. If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal air bag, that air bag will not deploy, increasing the driver's risk of injury.

Remedy. GM will notify owners, and dealers will replace the steering wheel air bag coil, free of charge. The recall began on July 25, 2014. Chevrolet owners may contact GM at 1-800-222-1020. Buick owners may contact GM at 1-800-521-7300. Note: This is an expansion of recalls 12V-522 and 13V-023.

Service Brakes, Hydraulic › Power Assist13V360000
Filed Aug 15, 2013292,879 vehiclesGeneral Motors LLC

Defect. General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.

Risk. A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.

Remedy. General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.

Air Bags13V023000
Filed Jan 24, 20134,167 vehiclesGeneral Motors LLC

Defect. General Motors LLC (GM) is recalling certain model year 2012 Chevrolet Camaro, Cruze and Sonic, and model year 2012 Buick Verano vehicles. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.

Risk. If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal air bag, that air bag will not deploy, increasing the driver's risk of injury.

Remedy. GM will notify owners, and dealers will replace the steering wheel air bag coil, free of charge. The safety recall began on February 13, 2013. Owners may contact General Motors at 1-800-521-7300.

Air Bags12V522000
Filed Oct 31, 20122,949 vehiclesGeneral Motors LLC

Defect. General Motors is recalling certain model year 2012 Buick Verano, Chevrolet Cruze, and Chevrolet Sonic vehicles. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.

Risk. If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal airbag, that airbag will not deploy, increasing the driver's risk of injury.

Remedy. General Motors will notify owners, and dealers will replace the steering wheel airbag coil, free of charge. The safety recall began on January 11, 2013. Owners may contact General Motors at 1-800-521-7300.

Fuel System, Gasoline › Storage › Tank Assembly › Mounting12V289000
Filed Jun 22, 201253,239 vehiclesGeneral Motors LLC

Defect. GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.

Risk. THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.

Remedy. GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.

Engine and Engine Cooling12V288000
Filed Jun 22, 2012413,148 vehiclesGeneral Motors LLC

Defect. GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.

Risk. EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.

Remedy. GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.

All 7 campaigns on file, newest first.

NHTSA investigations

Office of Defects Investigation

Before a recall there is often an investigation: NHTSA opens one when complaints or manufacturer data point to a safety defect. 3 name the 2012 Cruze.

Air Bag Non-deploymentRecall query RQ13002Closed
Opened May 31, 2013Closed Jul 9, 2014Led to recall 13V023000airbags

General Motors (GM) has initiated a safety recall of 31,520 model year (MY) 2012 Buick Verano and Chevrolet Camaro, Cruze and Sonic vehicles to address a defect condition that could result in the primary or secondary stage air bag not deploying.These vehicles are a small percentage of all MY 2012 vehicles and were built on several specific production dates broadly ranging from December 1, 2011 to August 2, 2012 (see NHTSA recall 14V-300 for more information).Also, see attached additional report for more information.This investigation was opened to evaluate the scope of two uninfluenced safety …

Chapman Chevrolet / Cruze Engine RecallAudit query AQ12002Closed
Opened Oct 15, 2012Closed Oct 20, 2014engine

NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an …

Engine compartment firePreliminary evaluation PE12010Closed
Opened Mar 28, 2012Closed Jul 19, 2012Led to recall 12V288000engine

In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine …

Technical service bulletins

1,816 on file

Repair instructions the manufacturer sent its dealers for the 2012 Cruze. Not recalls: the fix is usually free only while the car is under warranty.

equipment 615engine 282electrical system 269transmission 130equipment adaptive/mobility 70wheels 43fuel system 43airbags 40
General CommunicationService campaignAug 26, 2024electrical system

Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to …

PIT5236GService campaignMar 31, 2016electrical system

This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will check Global Warranty Management system for customer satisfaction program 15086 status. If the status of the customer satisfaction program …

PIT5236FService campaignAug 3, 2015electrical system

This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will check Global Warranty Management system for customer satisfaction program 15086 status. If the status of the customer satisfaction program …

12187CService campaignSep 22, 2014electrical system

"12187C - CUSTOMER SATISFACTION PROGRAM (REVISED EXPIRATION DATE). CERTAIN VEHICLES THAT WERE SERVICED WITH AN INCORRECT CALIBRATION, MAY HAVE A CONDITION IN WHICH THE AUTOMATIC CRASH RESPONSE SYSTEM MAY NOT WORK AS INTENDED BECAUSE OF A SOFTWARE PROBLEM. THE AUTOMATIC CRASH RESPONSE SYSTEM IS INTENDED TO ENABLE THESE VEHICLES TO NOTIFY ONSTAR® IF THEY ARE …

00-06-01-026RService Bulletin/Repair InstructionsJun 5, 2025engine

This service bulletin provides information on replacing the intake manifold when the engine is replaced after severe internal engine damage.

23-NA-153Service Bulletin/Repair InstructionsMay 15, 2025engine

The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.

25-NA-052Service Bulletin/Repair InstructionsMar 4, 2025engine

This bulletin advises the technician to flush the cooling system multiple times if oil has been found in the cooling system and replace the parts that may be contaminated due to oil in system.

22-NA-074Service Bulletin/Repair InstructionsJan 30, 2025engine

This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.

01-06-01-011QService Bulletin/Repair InstructionsOct 5, 2024engine

This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.

04-06-04-051JService Bulletin/Repair InstructionsSep 27, 2024engine

This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.

Showing the newest 6 of 282 bulletins about the engine, and any warranty extensions or service campaigns.

Crash test ratings

NHTSA 5-star safety ratings
Version testedOverallFrontalSideRolloverRollover risk
2012 Chevrolet Cruze 4 DR FWD★★★★★★★★★★★★★★★★★★★★10.9%

New Car Assessment Program results for this model year. Ratings compare cars of similar size and weight only.

What owners reported

Newest filings
EngineFire
Filed Aug 31, 2026UT

I was driving and the engine caught on fire. The flames came from the turbo gasket compartment not sure why or how it ignited. Thankfully the damage was not that extensive the car was towed to my residence and it is not drivable it won't start.

Engine
Filed Jun 16, 2026MO

Was driving and my car literally wouldn't go forward. Prior to I had an oil change and I would smell burning oil

Electrical System
Filed Jun 3, 2026NE

My breaks do not work in reverse. Pump valve seems to be bad

Engine
Filed Apr 27, 2026VA

Have called about this starting 2020. Had 137000. Also previous owner since 99000mi. Drive train & Turbo. Brake assist. Oil leaks, shutting off while driving. Now as of Saturday April 25 2026 Car shut off while driving and has been towed to dealership. Car deemed lemon by GM. In 2020 car to have been replaced I have all service contact numbers as well as my receipts. Car is a death trap. Do better Chevrolet & GM

Electrical System
Filed Apr 23, 202674,522 milesFL

The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving at 40 MPH and accelerating over a speed bump, the key slid out of the ignition switch. An independent mechanic was contacted. The vehicle was taken to the independent mechanic, and it was determined that the ignition switch needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 74,522.

Engine and Engine Cooling
Filed Mar 30, 2026144,000 milesKY

The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the engine started overheating, and a coolant leak was discovered. During the failure, the check engine warning light was displayed, and the message "A/C Off Due to High Engine Temp" was displayed even though the A/C was not activated. The temperature gauge was elevated, creating a risk that the engine might stall or catch on fire. The contact referenced NHTSA Campaign Number: 12V288000 ( ENGINE AND ENGINE COOLING); however, the VIN was not included in the recall repair. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 144,000.

Engine
Filed Jan 15, 2026SC

Check engine light on Car smoking when driven and smells like burning oil

Engine
Filed Oct 14, 2025WA

My son just purchased this car and nearly hit 100,000 miles. It started leaking oil in the engine area the valve cover gasket. It's drips all over the car causing it to smoke and smell.

Engine
Filed Sep 6, 2025PA

Repetitive coolant leak repaired 5+ times over 9 years; incurred costs over $X,XXX. Coolant (toxic) leak causes burn off in the engine compartment and the vapors from this are transferred into the cabin, posing a risk to driver and passenger health.

Power Train
Filed Apr 16, 2025AR

Had a 3-5-R wave plate failure. Symptoms started at around 87,000 miles. Bouncing/jerking when put into reverse. 5th gear slams hard into gear when upshifting and downshifting, making it feel like I have been rear ended. Now 3rd gear is starting to shift hard like 5th. Soon I'll have no gears. Car has been both regular and preventative maintained so should not have such a massive failure at under 100k miles. Other vehicles with the same transmission (6t40) have been recalled due to similar issues, like the 1.4 turbocharged Cruze, but not the 1.8l Cruze for whatever reason. Now I have to pay $4k for a rebuild on something that Chevrolet should be liable to pay.

Engine
Filed Apr 11, 2025OH

I went to take 5 for an oil change , the tech broke my oil cap filter , coolant hose & damage my engine oil cooler . Towed it to progressive Chevrolet . Fleet response is the insurance company for take 5 & they are not taking care of my rental extension while determining if they are at fault with progressive already stated that they were at fault and now they dragging their feet ! Leaving me without a car and I’m in school and so is my son .

Engine
Filed Mar 26, 2025CT

Coolant leaking , engine knock sound , turbo issue

Power Train
Filed Mar 18, 2025AR

Car started jerking when put in reverse and slams hard into 5th gear only. Taken to transmission shop and they have no idea what's causing it. They said they've never seen something like this before, and said it doesn't feel like a major transmission failure. Car only had 98,000 miles on it when hard shifting started. Regularly maintained. Motor and trans mounts were checked and fine. More than normal amounts of metal in trans fluid when drain and fill was performed.

Unknown or Other
Filed Nov 27, 2024NJ

The check engine light keeps coming up after I buy gas in it and when I take it to Autozone for diagnose it keeps saying engine coolant which I just changed. After a while the light disappears but comes back when I fuel it.

Engine
Filed Oct 30, 2024WA

To whom it may concern at NHTSA, We are writing to file a formal complaint regarding Chevrolet's refusal to address a serious safety recall on our vehicle related to an engine oil leak, which poses a fire hazard and endangers occupants. The malfunctioning component appears to be the engine shield (belly pan), which collects spilled oil and allows it to accumulate near hot engine or exhaust surfaces. This defect is documented in NHTSA Campaign ID: 12V288000. Our vehicle, which is experiencing the same issue, is available for inspection upon request. Our vehicle has exhibited persistent and severe oil leakage, creating a strong burning odor after driving for a short period. This malfunction presents a significant safety risk, as oil accumulating on or near the engine shield may ignite. This defect endangers not only the vehicle’s occupants but also the safety of others on the road. When we visited Lee Johnson Chevrolet (11845 NE 85th St, Kirkland, WA · (425) 827-0521) on October 26, 2023, we requested that the dealership inspect and repair the defect as outlined in the recall. The dealership acknowledged the issue but declined to proceed with inspection or repair, citing that the recall status was marked "complete." They offered to inspect the issue for a fee of $250, which we believe to be unreasonable given the known manufacturing defect and the related safety recall. We are requesting NHTSA's assistance to have Chevrolet fulfill its obligations under this recall. Citing a "c

Engine
Filed Oct 8, 2024100,000 milesIA

The contact owns a 2012 Chevrolet Cruze. The contact stated while the vehicle was parked, the check engine warning light illuminated. The vehicle was taken to a dealer to be diagnosed. However, the vehicle was not yet diagnosed or repaired. The vehicle was taken to an auto repair shop where it was diagnosed that the vehicle was leaking oil, along with several other undisclosed failures. The vehicle was not repaired. The contact attempted to contact the manufacturer; however, the manufacturer had not yet responded. The failure mileage was approximately 100,000.

Engine
Filed Oct 4, 2024TX

The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving 30 MPH, the vehicle lost motive power and failed to respond while depressing the accelerator pedal. The vehicle was able to be restarted on the third attempt; however, the failure recurred. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor
Filed Sep 9, 202498,039 milesCA

The contact owns a 2012 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact connected a diagnostic machine to the vehicle and retrieved a DTC code for a failure with the purge valve and the catalytic convertor. The contact replaced the purge valve; however, the failure reoccurred. The contact stated that several unknown warning lights were illuminated. The contact stated that the warning lights blinked on and off. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,039.

Engine
Filed Sep 5, 2024200,000 milesAZ

The contact owns a 2012 Chevrolet Cruze. The contact stated that on several occasions while the vehicle was parked, there was smoke coming from the engine compartment. The vehicle was taken to an independent mechanic twice where it was diagnosed that unknown parts needed to be replaced. The vehicle was repaired but the failure reoccurred after approximately a week. The manufacturer was notified of the failure. The failure mileage was approximately 200,000.

Power Train
Filed Aug 27, 2024KY

My car keeps telling me my trunk is open then it dings constantly going back and forth from tire monitor system to the trunk open. Then Everytime I turn the car off I have to wiggle the battery cable to get my car to start and my power steering keeps going out. I'm aware there are recalls.for my car but beings my check engine light is on they r refusing to fix my car. I don't understand. I thought recalls were mandatory and had to be fixed. This car barely has 85,000 miles on it. I shouldn't be having all these issues. It's all electrical it seems like. I need help.

Power Train
Filed Mar 31, 2024TN

Internal transmission failure Just started with the transmission coolant line coming off on the interstate and the car wouldn't go this can cause a major wreck an now the transmission is going out has been verified by jd byrider and has several coolant leaks

Unknown or Other
Filed Mar 21, 2024TX

Runs like the black stallion with a stud of a hide [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Unknown or Other
Filed Mar 4, 2024FL

Car is leaking coolant from unknown area.

Engine
Filed Feb 14, 2024CT

The engine on our 2012 Chevy Cruze experienced a blown head gasket and possibly warped heads, leading to the engine overheating and making the vehicle inoperable. It is available for inspection if needed. The car was towed to a local mechanic, was pressure tested and then confirmed the diagnosis. It has not yet been inspected by anyone else. There were no warning signs prior to this happening. There were recalls for 2013 and 2014 Chevy Cruze head gaskets but not model year 2012.

Engine and Engine Cooling
Filed Feb 1, 2024200,000 milesAL

The contact owns a 2012 Chevrolet Cruze. The contact stated while driving approximately 70 MPH the vehicle started running rough and then stalled. The contact stated that the check engine warning light and the stabili-trak symbol were illuminated. The contact stated that an engine over heating warning had flashed. The contact pulled off the highway and attempted to restart the vehicle. The contact stated that after several attempts the vehicle failed to restart and was towed back to the residence. The contact stated that he had observed that the vehicle was leaking coolant, and that the vehicle had previously stalled prior to the failure on the highway; however, the contact was able to restart the vehicle. Additionally, the contact stated that the vehicle was also leaking oil. The contact had researched online and related the oil leak to NHTSA Campaign Number: 12V288000 (Engine and Engine Cooling). The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.

Engine
Filed Jan 18, 2024WI

Check engine light, traction control light, tire pressure light came on. Message on dash reported reduced engine power, service stabilitrak, and car slowed to 16 no more than 20mph and would not go any higher.

Power Train
Filed Dec 30, 2023AL

Feel like it downshift first really fast before going in 5 th gear. Feel like you’re going to fly out the windshield. If seatbelt wasn’t on you would get whiplash. When driving in automatic it go in limp mode. burning oil. Now

Electrical System
Filed Nov 11, 2023TX

Everything that has to do with the air in cabin and air intake for engine fails. Have issues all the time with it , told I need to fix one part then that fails again. Can’t use the AC in this car more than half the time if not an issue arises. Now I can’t get my inspection because again the same codes: P0097, P0171,P11c3, P 2199 At first I had only an issue with the MAF new one was placed and now all these errors popped up. The electrical also gave me issues before the lights are not as bright anymore in the car not the headlights. Too afraid to change them because I need the vehicle for my medical appointments and to pick up kids from school

Electrical System
Filed Nov 10, 2023OH

The car's theft deterrent is not able to be turned off and is causing the car to stop working. I was driving my car on the highway and all of a sudden it completely shut off. I had it towed home. I replaced the battery and it worked for a short period of time but then shut off again. My mechanic states that the theft deterrent is getting triggered. We replaced the battery, fob battery, and checked everything it could possibly be with no luck. The car is too dangerous to drive and has caused missed work and loss of income.

Unknown or Other
Filed Oct 25, 2023MS

Car dies while driving down the highway. Power steering and brake will not work. Has to be placed in park and then restarted. Mechanic has looked at it multiple times and has not been able to reproduce the problem.

Engine
Filed Sep 24, 2023CA

Engine valve cover explode

Engine
Filed Sep 16, 2023MD

I purchased this vehicle almost three weeks ago…I’m assuming it’s out of warranty…J am spending out of pocket expenses to have this car repaired….It has a faulty leakage in transmission that mechanics seem to can’t fix….I need my car for transportation….ATP I’m assuming the car is a lemon

Engine
Filed Sep 8, 2023UT

- There is a severe oil leak that. - 1. The vehicle broke down when driving, which put the family and other drivers at risk. 2. The burning of the oil and the vapor coming from the burning was not safe to breathe. - Yes, the problem has been confirmed and attempted to be fixed by a dealership upon purchase through Southern Utah Car and Trailer Sales. - No the vehicle has not been inspected by the manufacturer/police/ or other. - Yes, low oil pressure and a check engine light. They first appeared in February of 2023 and have remained present, only getting worse over time.

Engine
Filed Sep 5, 2023139,000 milesID

The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving at 35 MPH, the vehicle overheated and lost radiator fluid. The engine overheated warning light was illuminated. The vehicle was diagnosed by an independent mechanic and confirmed that the main seal over the engine, water pump, and timing belt had caused the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not on recall. The failure mileage was approximately 139,000.

Engine
Filed Aug 30, 202390,000 milesPA

The contact owns a 2012 Chevrolet Cruze. The contact stated that while his daughter was driving at unknown speeds, the vehicle lost motive power after 45 minutes. The RPM increased, and the vehicle failed to accelerate. The driver was able to pull over. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who was unable to duplicate the failure. The contact stated that after driving for 45 minutes, the vehicle lost power and went into LIMP Mode. The transmission had seized in fifth gear. The vehicle was taken to the local dealer, where it was diagnosed that the speed control sensor had failed. The contact was informed that the speed valve and transmission control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 90,000.

Engine
Filed Aug 9, 2023NC

Motor is leaking coolant around the water pump. Although it is leaking the water pump is not bad, but because it is leaking it cause the car to lose coolant and goes in the state of overheating.

Engine
Filed Aug 8, 2023MD

The contact owns a 2012 Chevrolet Cruze. The contact stated while driving approximately 30 MPH, there was a burning odor coming through the vents. The contact stated that smoke was coming from the engine compartment. Additionally, when the vehicle was parked, there was condensation underneath the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the intake manifold, valve cover, exhaust manifold gasket, oil filter housing, and coolant reservoir needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

Power Train
Filed Aug 8, 2023OR

Car started blowing out white smoke and tranny fluide out tailpipe and then loosing power as inside of car filled with burnt plastic smell and smoke. On 08-03-2023 I test drove car. Upon entering car I commented a out smell of car. Left lot with car at approx 6:30pm, on 08-06-2023 at approx 4pm incident occurred and now that smell is even stronger inside car. So leaves me to believe it was already an issue and a possible life threatning one at that. Possiblity of igniting a fire . Transmission fluid is very flammable when heat source of engine and fluide trapped by shield. So engine was shut down immediately and we got out of car till we knew it didnt ignite.

Engine and Engine Cooling
Filed Aug 3, 2023117,969 milesGA

The contact owns a 2012 Chevrolet Cruze. The contact stated while driving 65-70 MPH, the vehicle restarted inadvertently, and the check engine warning light illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that coolant was leaking. The vehicle was not repaired. The contact stated that the failure recurred while driving. The vehicle was taken to dealer, where it was diagnosed that the failure was related to NHTSA Campaign Number: 12V288000 (Engine and Engine cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the VIN was not included in the recall. No further assistance was provided. The failure mileage was 117,969.

Power Train
Filed Jul 19, 202360,000 milesPA

The contact owns a 2012 Chevrolet Cruze. The contact stated while driving at various speeds, there was a whining sound coming from the transmission before the vehicle stalled. The vehicle was later towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was later taken to the local transmission service center and the transmission was rebuilt. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 60,000.

Unknown or Other
Filed May 25, 2023ID

I reported on May 14 2023 incident 11521891 at Geiger Road near USPS building the fact there might be a tracking device on my Chevrolet Cruze or now I believe there is a concerted effort to target me to control information or assets. I am in no legal disputes but some harassers are using their "old style harassing" techniques and it has now carried over into the State of Idaho. I notified today the DMV office in the state of Idaho asking how standard license plates are assigned. My move to the state of Idaho was successful -- it was handled by Bekins Northwest and I am looking forward to enjoying this beautiful state. There is harassing signification to the standard license plate assigned to me [XXX], title no [XXX] and I am awaiting my license plates. I have directed a question to the DMV office in the state of Idaho mentioning that this license plate will be brining some further harassment. I can address this in a court of law; it involves Bekins Northwest and a representative who arrives during the initial move estimate. Why was I assigned license place [XXX] here in the state of Idaho? I have spent a great deal of money to move here and it is just another harassing maneuver. I will address this in a court of law should you in the Department of Transportation see a problem with license place [XXX] -- it reminds me of U-Haul trucks out of Reno, Nevada and I did not use a U-Haul truck out of Reno, Nevada. This is targeted victimization and harassment and the individuals who

Engine and Engine Cooling
Filed May 17, 202341,000 milesIL

The contact owns a 2012 Chevrolet Cruze. The contact took the vehicle to the local dealer for an oil change and was informed that the water pump needed to be replaced. The vehicle was not repaired. The contact stated that he took the vehicle back to the local dealer on May 3, 2023, for another oil change and was informed for a second time that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 41,000.

Engine
Filed May 15, 2023MI

Started the purchase June 2022 when dealer said everything is good, Carfax no accidents, good car, nothing wrong. Dealers had me drive MI to CT to get the car, had 5-y.o. kid w/me. Brought car to mechanic when finally delivered July 6, ebrake almost gone; dealers had me drive w/my kiddo CT to MI with no ebrake on 6 speed turbo manual, wonderful. In writing said they would fix & some extras for all the issues they caused such as selling a vehicle w/o having title. Made it home in one peice. Next few weeks, car started shaking and stalling out losing complete power while driving, stopping at lights/signs, it hasn't stopped. Different smells of fluids coming inside ever since. Clouds of smoke coming from exhaust. Fuel seems to slip like sputtering/jolting, more smells coming in car. Check engine light on, went to Advanced Auto, showed me code has to do w/fuel/fuel tank & it showed dealer cleared out check engine without repairing. More research, they fraudulently passed the car for inspections/emissions & said it was good & passed, never received copies. They passed brakes when in writing they were to repair at no cost due to deceptive practices. No, nothing has been fixed; no, they never transferred title/registered vehicle. Now May 2023. Drove it now/then keep it going; MI awful winters. This winter heater went out for 3 days, no blower, no noise, magically started working. Roughly a dozen times when I shut it off, theres noises from front by grille like a ticking, no clue. I'

Unknown or Other
Filed May 14, 2023WA

I believe there is a GPS tracking device associated with the electrical components of Sirius/Onstar still active in my car. I had my radio removed at a Chevrolet dealership in Raleigh, North Carolina (6/30/2015); because it appeared that this Sirius/radio/onstar component installed by the manufacturer was causing distractions; allowing tracking and harassment while living for less than 8 months in Raleigh, North Carolina. There was a continuous buzzing noise that emanated out of my apartment on the first floor of the [XXX] apartment complex and somehow it was connected with some computer equipment I had. I ditched my computer equipment, Microsoft operating system; some other harassing events occurred orchestrated by the blacks in Raleigh; The radio was disconnected at a Raleigh dealership (2015) and the buzzing noise ceased until the last several weeks when I was driving towards the United States postal service Airway Heights post office near one of the only highway islands, Geiger Road, in the Spokane area. I know there are many islands located in the state of Idaho but the state of Washington does not have that many. Geiger road intersection near the United States post office Airway Heights does have an island and this is where an incessant buzzing noise (just like I experienced while living at the [XXX] apartments in Raleigh, N.C.) loudly started to sound. This is somewhat of a sparsely populated area of Washington; however, it was a major distraction while I was driving a

EngineCrash
Filed May 13, 2023CA

Value covers leaking oil and I replace it 6 times and it keep leaking

Engine
Filed May 10, 2023CA

2012 Chevy Cruz turbo failed. Car is available For inspection upon request. The dealer that I had purchased a vehicle from in 2022 was informed that my check engine light had turned on and I checked this at AutoZone that there was still an oil leak as well as an additional issue after they had finished repairing a coolant leak that caused my vehicle to overheat all before my 30 day warranty ended. He informed me he would get it repaired for me. However, he never returned my calls or texts, since I had let him know on the final 30th day since I had purchased the vehicle. The vehicle has been inspected by a mechanic that has confirmed. The turbo is in fact bad and needs to be replaced. My car broke down while turning right on a busy intersection.

Unknown or Other
Filed May 3, 2023OH

UNKNOWN. My 2012 Chevy Cruz sits most of the time in my driveway as I drive a second vehicle. Unbeknownst to me, this vehicle has been completely consumed by mold and upon further research on the internet, i discovered that other GM owners have had similar issues with mold. I have owned other vehicles that have sat for long periods of time in my driveway and have NEVER had an issue with mold. I don’t know the exact date that this issue started. All I know is that I looked inside the vehicle last week to jump the battery and found it consumed with mold. Based on the comments of other owners, this appears to be a defect with GM vehicles ranging from the Silverado to the Impala and the Cruz. Owners should not be forced to pay to rectify this s horrible issue or to be out of money when told to salvage their cars.

Engine
Filed Mar 19, 2023WA

I am wondering when GM is gonna admit fault on these Chevy Cruzes? My mechanic father owns one. He's had to replace Valve cover gasket on his 3x. Mine at least 4-5x now. One bad oil change at a dealership almost cost me my engine at Sunfair Chevrolet. They left 2 rings on the oil fuel filter causing it to leak all over my engine compartment which left me roadside the next day after driving it 2 hours the night before back in Aug 2016. So they gave us 10K miles over this incident in case my engine blew. It ran a bit hotter than it did before this incident. I also noticed a burning smell. Enclosed in the scanned documents you will find a letter from Chevrolet discussing a "engine light" coming on and engine coolant leak from the water pump reservoir leading to a drip of coolant onto the engine or onto the ground. Overtime, the loss of coolant will reduce cooling performance and eventually could lead to engine overheating. Well, that isn't the only issue. Look at my scanned documents to see how many times the valve cover has been the issue. Always the engine light coming on and pull codes. A mechanic friend, replaced the valve cover gasket for me before it became a recall to save me$. Engine light came on again in 1 year. The PCV valve was built into the valve cove creating a chronic problem. Leads to a loss of turbo power. The last time manifold had to be repaired, they lifted the valve cover to get to it; leaked oil one day after my husband just replaced it. We assumed that wa

Fuel/Propulsion System
Filed Mar 19, 2023WA

Please attache the scans attached to this email to incident/complaint # 11512592. I needed more room to upload my history with this car and the issues with it.

Engine
Filed Mar 19, 2023WA

Please print off the scanned documents and add them to the complaint form # 11512592. I needed more room to upload 4 more jpeg files to show the history of the problem with the valve cover and PCV valve attached to it. Thank you.

Complaints 1-50 of 865, newest first, reproduced as filed.

Across model years

Worst on record: 2012
YearComplaintsRecallsFiresDeathsAssessment
201923210Routine
2018109331Fatalities reported
2017201260Above average
2016250460Above average
2015253440Above average
201470310170High concern
2013587580High concern
2012 — this page8657180High concern
20117337202Fatalities reported
20102000Routine

Compare every Cruze year →

2012 Chevrolet Cruze: questions buyers ask

Is the 2012 Chevrolet Cruze a good car?

Going by the federal record, it is one of the Cruze years to avoid: owners filed 865 complaints, 2.1 times as many as a typical Cruze year. The most common complaint is about the engine (26%). In NHTSA crash tests it scored 5 stars overall.

What is the most common problem with the 2012 Chevrolet Cruze?

The engine: 221 of the 865 complaints (26%) are about it. Owners most often say it leaks oil or fluid (32%), turns on the check engine light (27%) and sets off warning lights on the dash (22%). The typical report comes at 64,000 miles.

How many recalls does the 2012 Chevrolet Cruze have?

7 safety recalls on file with NHTSA, the most recent filed Jul 5, 2016. The largest, 12V288000, covered 413,148 vehicles. Recall repairs are free at a dealer; whether a specific car still has one open depends on its VIN.

At what mileage do 2012 Chevrolet Cruze problems start?

Half of the complaints that record an odometer reading came in before 54,500 miles. For the engine the midpoint is 64,000 miles.

Has NHTSA investigated the 2012 Chevrolet Cruze?

Yes, 3 times. The latest, RQ13002 ("Air Bag Non-deployment"), was opened May 31, 2013 and closed Jul 9, 2014.

Are there service bulletins for the 2012 Chevrolet Cruze?

The manufacturer filed 1,816 technical service bulletins and other notices for it with NHTSA, most of them about the engine (282), the electrical system (269) and the transmission (130). They include a service campaign, General Communication, filed Aug 26, 2024. A bulletin is a repair instruction to dealers, not a recall: the fix is usually free only under warranty.

Reading this record

A high number of complaints describe fires or crashes.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Jul 5, 2016. Source: NHTSA Office of Defects Investigation.