Owners filed 36 complaints about this vehicle with federal regulators, most often about the unknown or other. It has been recalled 3 times.
When it fails
04400044,000 milesMedian miles at failure
25 complaints record an odometer reading. Failures cluster around 20,000–30,000 miles.
What fails
Component
Reports
Crashes
Fires
Injuries
Unknown or Other
14
0
0
0
Air Bags
6
1
0
1
Wheels
2
0
0
0
Vehicle Speed Control
2
0
0
0
Structure › Body
2
0
0
0
Power Train
2
1
0
1
Engine
2
0
0
0
Tires › Tread/Belt
1
0
0
0
Suspension
1
0
0
0
Steering
1
0
0
0
3 safety recalls
Part 573 reports
Air Bags › Frontal › Passenger Side › Inflator Module21V054000
Filed Feb 5, 20211,778,128 vehiclesGeneral Motors, Llc
Defect. General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy. GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
Air Bags › Frontal › Passenger Side › Inflator Module21V051000
Filed Feb 5, 2021284,645 vehiclesGeneral Motors, Llc
Defect. General Motors, LLC (GM) is recalling certain 2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy. GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328770.
Electrical System › Ignition14V827000
Filed Dec 30, 201484,192 vehiclesGeneral Motors Llc
Defect. General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.
Risk. If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.
Remedy. GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.
What owners reported
Newest filings
Suspension
Filed May 5, 2024NJ
Rear control arms were rusted out and fell off the frame. Additionally with that happening the rear drive shaft was pulled out from transmission and could cause a vehicle to flip. Upon further investigation body frame was extremely rusted for a truck this age. 85450 mes on it.
Vehicle Speed Control
Filed Sep 11, 2022OH
The vehicle is displaying error messages Reduced Engine Power, Service Stabilitrak, Service Traction Control. It also has the related service indicator lights for the Stabilitrak, the Traction Control, and the Check Engine Light is on. There is a service bulletin for this issue that only addresses the 2008-2011 model years, my vehicle is a 2012 and thus not included in the current bulletin and should be added to the covered vehicle list. #11-06-04-007B : Diagnosis and Repair - Malfunction Indicator Lamp (MIL) Illuminated, Reduced Power Message Displayed, DTC P2135 Set - (April 16, 2012)
Unknown or Other
Filed Mar 29, 2022VA
There is a problem with GM vehicles developing cracked dashboards including my own. The cracks are happening around/above the instrument cluster and more importantly, around the airbag. I am concerned that the defected dashboard would cause some sort of airbag puncture if it were deployed causing serious injury. Should someone get killed or seriously injured before this matter is taken into consideration. I own a 2012 Chevy Avalanche. I have developed the same cracks just as so many other GM vehicle owners.
Air Bags
Filed Aug 18, 2021171,000 milesNY
The contact owns a 2012 Chevrolet Avalanche. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the VIN was updated and now displayed that there was no recall associated with the VIN. The contact mentioned that the vehicle was taken to the dealer for the recall repair. The failure recurred. The vehicle then was taken to an independent mechanic where it was diagnosed and determined that the air bag needed to be replaced. The manufacturer was notified of the failure. The contact was informed that a senior adviser would reach out him for further assistance however, no further assistance was provided. The failure mileage was approximately 171,000
Electrical System
Filed Aug 26, 2020FL
TRAILER BRAKE WARNING IS SHOWING ON DASH. NOTED THERE IS A RECALL BULLETIN #14515B ISSUED RELATING TO THIS ISSUE AND NOT SURE WHY MY SERIAL NUMBER IS NOT FOUND IN THIS RECALL?
Unknown or Other
Filed Jun 30, 202050,000 milesIL
SEVERELY CRACKED DASHBOARD. THIS HAPPENED BOTH WHEN STATIONARY AND MOVING. PURCHASED THIS TRUCK JUST A FEW WEEKS AGO. HAD CRACKED DASHBOARD. PREVIOUS OWNER SAID IT HAD BEEN THAT WAY FOR YEARS. FIGURED IT WOULD NOT COST MUCH TO FIX/REPLACE. TOOK IT TO BODY SHOP THIS MORNING. NO WAY THEIR PRICE IS WITHIN MY BUDGET. CRACK CAUSES CONSTANT RATTLING AND IS EXTREMELY ANNOYING. FRIENDS HAVE LOOKED AT THE TRUCK SINCE I BOUGHT IT AND ARE REALLY IMPRESSED WITH ALL THE ADVANTAGES IT HAS TO OFFER. HOWEVER THE LOOK ON THEIR FACES WHEN THEY SEE THE DASHBOARD MAKES ME WISH I HAD NEVER PURCHASED THIS TRUCK. I WOULD LOVE TO SAY I WOULD RECOMMEND THIS TRUCK TO OTHERS WHO ARE PURCHASING A USED VEHICLE BUT THAT WOULD BE A LIE. SOMETIMES IT'S THE LITTLE THINGS THAT CAN CHANGE A PERSONS WHOLE OUTLOOK AND THIS IS A BIGGIE. YOU DROPPED THE ON THIS. NOT ONLY IS IT A COSMETIC DEFECT BUT I CAN SEE A LOT OF SAFETY ISSUES ALSO. WISH I HAD NEVER PURCHASED THIS VEHICLE.
Exterior Lighting
Filed Mar 11, 202080,000 milesWV
I HAVE BEEN TOLD THAT ONE OF MY DAYTIME RUNNING LIGHTS IS BURNED OUT. I HAVE BEEN UNABLE TO INSPECT THE LIGHTS BECAUSE THEY ONLY COME ON IF THE TRANSMISSION IS NOT IN PARK. I CALLED DEALER TO FIND OUT IF THERE IS ANY WAY TO HAVE THEM COME ON WITHOUT THE TRANSMISSION IN GEAR. THE DEALER SAID TO SET THE PARKING BRAKE, PUT THE TRANSMISSION IN GEAR, AND GET OUT TO LOOK AT THE LIGHTS (OR HAVE A SECOND PERSON LOOK AT THEM, WHICH IS NOT PRACTICAL FOR ME). THIS SOUNDS LIKE A DANGEROUS PRACTICE. THERE SHOULD BE A BETTER WAY TO DO THIS. MY OLD 2007 AVALANCHE WOULD HAVE THE DAYTIME RUNNING LAMPS ON WHEN IN PARK.
Engine
Filed Mar 5, 2020WV
MY 2012 CHEVROLET AVALANCHE 5.3L ENGINE HAS STARTED A OIL CONSUMPTION LOSS. THERE WAS A SERVICE BULLETIN ISSUED OCT. 30TH 2013 TO CORRECT THIS PROBLEM. IT DOES NOT FIX THE PROBLEM! WHAT I'VE READ IS THAT WHERE THE CYLINDERS DEACTIVATE TO HELP FUEL ECONOMY AFTER TIME THOSE PISTONS GET DAMAGED FROM NOT HAVING FUEL OR FIRE ON THEM AND ITDAMAGES PISTONS AND CAUSES OIL CONSUMPTION. IN THE PAST FEW DAYS I HAVE FOUND OUT THAT THERE ARE 5 PEOPLE I KNOW WITH THE SAME ISSUE. LOOKING ON LINE THERE APPEARS TO BE CLASS ACTION LAW SUITS ALL ACROSS THE COUNTRY ON THIS ISSUE. GM/CHEVROLET KNOW THEY HAVE A PROBLEM BUT REFUSE TO TAKE CARE OF THIS PROBLEM. THERE IS NO RECALL ON THIS AND I'M SURE NEVER WILL BE BECAUSE IT HAPPENS WHEN THE ENGINES REACH HIGHER MILEAGE. I HAVE ALL MY MAINTENANCE RECORDS ON MY TRUCK AND HAD NO INTENTION OF TRADING IT, BUT NOW THE MOTOR WILL HAVE TO BE REBUILT OR REPLACE.
Unknown or Other
Filed Feb 11, 202039,000 milesPA
MULTILPLE CRACKS IN DASHBOARD, KEPT IN GARAGE
Unknown or Other
Filed Nov 25, 201955,000 milesTX
MULTIPLE CRACKS IN DASH (INSTRUMENT PANEL). HAD ONE CRACK WHEN PURCHASED THE AVALANCHE USED. 2ND CRACK APPEARED ONE MONTH AGO. FIRST ONE IS THE FRONT LEFT CORNER OF THE AIRBAG. 2ND ONE IS OVER THE GAUGE CLUSTER.
Power Train
Filed Jul 6, 201972,000 milesAZ
REAR END STARTED MAKING A CLUNK NOISE DURING THE TIME ONE STEPS ON GAS TO MOVE THE TRUCK. ALSO REAR END NOW MAKES A HOLLING NOISE WHEN MOVING.
Air Bags
Filed Apr 8, 201995,000 milesWA
SERVICE AIRBAG LIGHT STAYING ON. WAS TOLD WE NEED A NEW AIRBAG AND CONNECTOR. AIRBAG HAS NEVER BEEN DEPLOYED.
Unknown or Other
Filed Apr 4, 2019100,000 milesLA
DASHBOARD CRACKED IN SEVERAL PLACES
Unknown or Other
Filed Nov 20, 201846,327 milesTX
MY DASHBOARD HAS BEEN GETTING CRACKS IN IT FOR YEARS AND I AM AFRAID THAT IT WILL EFFECT THE AIRBAG DEPLOYMENT IF I EVER HAVE AN ACCIDENT. THIS IS SOMETHING THAT GM NEEDS TO ADDRESS. ALSO I HAVE HAD PROBLEMS WITH THE OUTSIDE DOOR HANDLES BREAKING AND COMING OFF. AS OF THIS MOMENT I WILL NEVER BUY ANOTHER GM VEHICLE BECAUSE THEY DON'T STAND BEHIND IT.
Unknown or Other
Filed Sep 25, 201818,000 milesVA
DASH HAS CRACKED IN TWO PLACES NEAR THE PASSENGER AIR BAG AND ABOVE THE INSTRUMENT HOUSING. CHECKING ONLINE FORUMS IDENTIFIES THAT THIS A COMMON ISSUE WITH CHEVROLET DASHES. THIS CREATES A SAFETY HAZARD IN THE EVENT OF A COLLISION AS THESE PIECES COULD BECOME PROJECTILES. CHEVROLET SHOULD STEP UP AND FIX THIS ISSUE!!
Air Bags
Filed Jan 15, 2018MI
TAKATA RECALL ; CRACKED DASH
Air Bags
Filed Nov 19, 201738,900 milesOH
DASHBOARD AROUND PASSENGER SIDE AIRBAG IS CRACKED. IN MY OPINION THIS COULD AFFECT THE OPERATION OF THE AIRBAG, OR EVEN TEAR IT UPON ACTIVATION.
Unknown or Other
Filed Oct 6, 201775,000 milesNY
GM VEHICLES ARE SYSTEMATICALLY MANUFACTURED AND DESIGNED IN A MANNER THAT MAKES THEM PRONE TO CRACK. THESE ARE NOT THE TYPE OF COSMETIC BLEMISHES THAT MAY BE CAUSED BY A CAR LEFT IN THE SUN FOR MANY YEARS. INSTEAD, THESE CRACKS ARE DEEPER, MORE SUBSTANTIAL, OCCUR TO VEHICLES STORED IN ALL MANNERS AND IN ALL ENVIRONMENTS, OCCUR DURING A SHORTER TIME PERIOD, AND OCCUR WITH A RELATIVELY UNIFORM LOCATION AND PRESENTATION. IN SHORT, THE DASHBOARDS ARE DEFECTIVE IN THAT THEY ARE CERTAIN TO EXHIBIT A LARGE, DISCERNIBLE CRACK TO THE DASHBOARD PANEL. THE CRACKING AROUND THE AIRBAG IS PARTICULARLY TROUBLING AS IT COULD INTERFERE WITH THE DEPLOYMENT OF PASSENGER AIRBAG. THE DASH IS MORE LIKELY TO SPLINTER IN UNPLANNED AND POTENTIALLY DANGEROUS DIRECTIONS DURING DEPLOYMENT OF THE AIRBAG. AS A RESULT OF THE CRACKED DASHBOARD PROBLEM, THE DASHBOARD PORTION IS MORE SUSCEPTIBLE TO SHATTERING, WHICH CREATES THE POTENTIAL FOR BODILY HARM FROM SHRAPNEL DURING IMPACT.
Unknown or Other
Filed Sep 25, 2017FL
CRACKED DASHBOARD BY THE AIRBAG AND GAUGES
Unknown or Other
Filed Sep 5, 201740,000 milesIL
THE DASH IS CRACKING ALL OVER AND NEXT TO THE AIR BAD. I THINK IT IS A SAFETY PROBLEM AND SOMETHING NEEDS TO BE DONE. IF THE AIRBAG DEPLOYS IT WOULD SEND PIECES ALL OVER. THANKS
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Feb 5, 2021. Source: NHTSA Office of Defects Investigation.