Owners filed 167 complaints about this vehicle with federal regulators, most often about the service brakes. It has been recalled 2 times.
When it fails
07400074,000 milesMedian miles at failure
153 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles.
What fails
Component
Reports
Crashes
Fires
Injuries
Service Brakes
82
3
0
0
Electronic Stability Control (esc)
21
0
0
0
Power Train › Automatic Transmission
14
0
0
0
Power Train
13
0
0
0
Electrical System
10
0
1
0
Engine
8
0
1
0
Air Bags
4
1
0
1
Service Brakes, Hydraulic
3
0
0
0
Vehicle Speed Control
2
0
0
0
Steering
2
0
0
0
2 safety recalls
Part 573 reports
Electronic Stability Control (esc)16V913000
Filed Dec 20, 2016135,683 vehiclesVolkswagen Group Of America, Inc.
Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
Risk. A loss of vehicle control can increase the risk of a crash.
Remedy. Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Power Train › Automatic Transmission09V333000
Filed Aug 20, 200916,000 vehiclesVolkswagen Of America, Inc
Defect. VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 PASSENGER CARS MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DIRECT SHIFT GEARBOX (DSG) MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE "DEPRESS BRAKE PEDAL" INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.
Risk. THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.
Remedy. VOLKSWAGEN WILL REPROGRAM THE TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
What owners reported
Newest filings
Service Brakes, Hydraulic
Filed Apr 21, 2026132,000 milesNY
The contact owns a 2009 Volkswagen GTI. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, and the ABS control unit indicator light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a communication loss; however, the vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC). The failure mileage was 132,000.
Electrical SystemFire
Filed Sep 9, 2023FL
The warning light went on engine oil pressure off. Search manual. Then it wouldn't start. But lights where on so we put a new starter. But it wouldn't turn the engine. So We thought it must be the battery needs a jump start. And then wire from battery to starter caught on fire? I Googled the problem, and found that there had been recalls for that faulty wire before.
Service Brakes, Hydraulic
Filed Sep 1, 202217,000 milesNY
The contact owns a 2009 Volkswagen GTI. The contact stated while driving 35-40 MPH, the ABS warning light, traction control warning light, and the brake warning light illuminated. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control). Upon reprogramming the ABS module, the dealer informed the contact the ABS module failed the diagnostic test and needed to be replaced; however, the dealer informed the contact that he had to pay for the repair even though the recall remedy stated that the ABS module replacement was free of charge. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 17,000.
Service Brakes
Filed Apr 27, 2022NM
I recently purchased this used car and discovered that there is a recall on it. I made an appointment for the recall service. Prior to the appointment, the ABS warning light came on while driving the car. I took the car to University Volkswagen. They charged me for a diagnostic on the ABS system and have advised that the ABS module needs to be replaced and that I must have that done, before they can address the recall. I asked the service advisor if the issues with the ABS system were due to the recall issue, and he told me it was difficult to say. I escalated the issue, and they still tell me that I have to pay $3000 to replace the ABS module before they can do the recall work. It seems that if the ABS failure is due to the recall, that it should not be up to me to pay for the ABS module so that they can test the ABS module. Can you please help me with this situation, or advise me what steps to take next?
Service Brakes
Filed Jan 18, 2021110,000 milesNY
ABS MODULE HAS BEEN KNOWN TO BE DEFECTIVE ON THIS MODEL YEAR VOLKSWAGEN GTI. SOME VINS ARE NOT COVERED UNDER A RECALL EVEN THOUGH IT USES THE SAME ABS SYSTEM AND ABS MODULE THAT HAS BEEN KNOWN TO BE DEFECTIVE. ALL VINS THAT USE THIS ABS MODULE SHOULD BE COVERED UNDER THIS RECALL AS THIS IS A SAFETY HAZARD.
Service Brakes
Filed Jul 1, 202090,000 milesPA
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN GTI. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE PULLED TO THE RIGHT WITH AN ABNORMAL VIBRATION FELT IN THE BRAKE PEDAL. THE ABS WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE VEHICLE WAS TAKEN TO YOUNG VOLKSWAGEN LOCATED AT 191 COMMERCE PARK DR, EASTON, PA 18045, (610) 991-9100, HOWEVER, THE RECALL REPAIR WAS NOT PERFORMED. THE VEHICLE WAS ALSO TAKEN TO CIOCCA VOLKSWAGEN OF ALLENTOWN LOCATED AT 1346 LEHIGH ST, ALLENTOWN, PA 18103, (610) 890-7050, WHERE AN UNKNOWN SOFTWARE UPDATE WAS PERFORMED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Service Brakes
Filed Jun 13, 2020115,000 milesCA
VEHICLE HAS A RECALL FOR THE ABS MODULE, I TOOK THE CAR INTO THE VW OF MURIETTA CALIFORNIA DEALER TO GET THE RECALL TAKEN CARE OF ON 1/11/20 AND THEY CLAIMED THAT THEY ASSUMED THAT THE MODULE HAD ALREADY BEEN DONE AND THEY CLAIMED TO HAVE CONTACTED VW OF AMERICA TO CLEAR THE RECALL IN THE SYSTEM. THEN ON 4/10/20 I TOOK THE VEHICLE TO THE SAME DEALER FOR AN UNRELATED ISSUE AND MENTIONED THE STILL ACTIVE RECALL, THEY THEN PROCEEDED TO TELL ME THAT THE MODULE WAS UNABLE TO BE UPDATED AND THAT I WOULD HAVE TO PAY AN ESTIMATE OF $1800 TO FIX THE RECALL. ON 4/16/20 I CALLED VW OF AMERICA TO WHICH THEIR RESPONSE WAS THAT VW OF MURRIETA DID NOT HAVE AN OPEN CLAIM WITH THEM ABOUT MY VEHICLE. *TR
Electrical System
Filed May 19, 2020132,000 milesVA
AFTER DRIVING MY CAR FOR FIVE MINUTES, I HEARD A LOUD "POP" FROM THE CAR'S RIGHT SIDE. I LOOKED OVER AND OBSERVED THAT MY RIGHT SIDE VIEW MIRROR WAS BLACK BUT STILL INTACT. WHEN I PULLED OVER AND EXITED MY CAR, I FELT THE MIRROR WHICH FELT TO NO LONGER BE FLAT BUT WARPED IN VARIOUS SPOTS. IT IS QUITE APPARENT THE MIRROR OVERHEATED. MY MIRROR FUNCTION NOB WAS NOT IN THE "HEAT" POSITION AND WAS SET TO THE LEFT SIDE MIRROR POSITION. MY CONCERN IS THAT IT COULD HAVE STARTED A FIRE. *TR
Service Brakes
Filed May 15, 202088,000 milesTX
MY CAR WAS AFFECTED BY THE 2017 RECALL FOR THE ABS MODULE. I WAS DRIVING AROUND A CORNER AND HIT BRAKES TO SLOW A LITTLE, THE ABS/TRACTION CONTROL/STEERING LIGHT(S) CAME ON AND MY BRAKES LOCKED MOMENTARILY CAUSE ME TO SLIDE. I CALLED LOCAL DEALER TO HAVE THE RECALL PERFORMED. THE DEALER STATED(AND VW AMERICA) THAT BECAUSE THEY WERE UNABLE TO PULL CODES FROM THE MODULE I WOULD NEED TO PAY TO REPLACE IT MYSELF AND THEN THEY COULD PERFORM THE RECALL. THIS IS COMPLETE AND UTTER STUPIDITY. THE MODULE WAS RECALLED DUE TO FAILURES. THEY SHOULD COVER THE COMPLETE COST TO REPLACE AND RECODE. I WAS QUOTED 2100.00 MY CAR ONLY HAS 88,000 MILES AND WELL TAKEN CARE OF. *TR
Service Brakes
Filed Feb 13, 2020125,000 milesIL
A NUMBER OF WARNING LIGHTS COME ON WHEN THE CAR IS TURNED ON AND SOUND ALARMS COME ON AND OFF WHILE DRIVING. THE STEERING WHEEL MOVES ON ITS OWN AT TIMES AND THE SPEEDOMETER DOES NOT WORK. I TOOK THE CAR TO MY LOCAL VW DEALER LOCATED IN COUNTRYSIDE IL (AUTOBARN) KNOWING THAT THERE IS A RECALL ON THE ABS SYSTEM. THE DEALER EXPLAINED THAT THE ABS MODULE WAS NOT WORKING AND NEEDED REPLACEMENT ($2,400) PARTS AND LABOR AND THAT THE RECALL DID NOT COVER WHAT IS WRONG WITH THE PART.
Power Train
Filed Jan 19, 2020114,000 milesCO
MY PRNDS LIGHTS FLASHING. WHEN I PUT CAR IN D OR R NOTHING HAPPENS. ACTS LIKE ITS IN NEUTRAL. HAPPENED WHILE DRIVING 65MPH ON WHY. FIX THIS PROBLEM NOW.
Service Brakes
Filed Dec 22, 201962,300 milesFL
WHILE TAKING THE KIDS TO SCHOOL, MY TRACTION CONTROL LIGHT AND STEERING ASSIST LIGHT CAME ON FOLLOWED BY THE CHECK ENGINE LIGHT AND A LOSS OF DRIVE.AFTER TAKING THE VEHICLE TO AN OFFICIAL VW DEALERSHIP THEY SPENT 2 DAYS DIAGNOSING THE 6 PAGES OF FAULTS THAT CAME UP AND INFORMED ME THAT THE ABS MODULE HAS FAILED AND WILL REQUIRE REPLACEMENT.
Service Brakes
Filed Sep 23, 201980,000 milesFL
ABS CODE 16352 PRESENT. CAR LOST CONSISTENT ELECTRONIC STEERING ASSISTANCE MAKING FOR VARYING STEERING WHEEL RESISTANCE DURING TURNING. MOST DASH INFORMATION (SPEED, FUEL GAUGE, ETC.) FLUCTUATED. THIS ISSUE NEEDS TO BE ADDRESSED FOR ALL VW VEHICLES WITH ABS CONTROL MODULE ISSUES, NOT JUST SOME. I BROUGHT THIS TO THE ATTENTION OF VW AND WAS TOLD THAT THE SPECIFIC FAULT I THREW WAS NOT COVERED (UNDER EXISTING RECALLS) EVEN THOUGH ALL ABS CONTROL MODULE ISSUES RESULT IN EVENTUAL FAILURE OF DASH CLUSTER AS WELL AS OBVIOUS SAFETY CONCERNS (WHICH IS EXACTLY WHAT HAPPENED RESULTING IN ONGOING COSTLY SHOP VISITS).
Power Train
Filed Aug 29, 2019110,000 milesMD
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN GTI. THE CONTACT STATED THAT THE ABS BRAKE MODULE MALFUNCTIONED. SEVERAL YEARS AGO, THE VEHICLE WAS TAKEN TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V913000 (POWER TRAIN) BY HERITAGE VOLKSWAGEN PARKVILLE (9215 HARFORD RD, PARKVILLE, MD 21234, (877) 398-1963). AFTER A COUPLE OF DAYS, THE DEALER REFUSED TO PERFORM THE RECALL REPAIRS BECAUSE THE VEHICLE WAS SHOWING THE INCORRECT FAILURE CODES. THE CONTACT RECEIVED A SECOND RECALL NOTICE IN THE MAIL AND WAS INFORMED BY THE DEALER THAT THE VEHICLE WOULD BE REPAIRED. THE CONTACT STATED THAT THE BRAKES STARTED GRINDING AND TWITCHING AND THE ENTIRE INSTRUMENT PANEL ILLUMINATED. IN ADDITION, THE SPEEDOMETER STOPPED WORKING, THE STEERING BECAME LOOSE, AND THE VEHICLE STOPPED ACCELERATING AFTER THE ACCELERATOR PEDAL WAS INITIALLY DEPRESSED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THEY STATED THAT THE REPAIRS WOULD BE COVERED; HOWEVER, THEY LATER CALLED THE CONTACT BACK STATING THE RECALL REPAIRS WOULD NOT BE COVERED. THE INCORRECT FAILURE CODES WERE VAG00290 (DRIVER'S SIDE REAR ABS WHEEL SPEED SENSOR WITH MECHANICAL FUNCTION) AND VAG00285 (PASSENGER SIDE FRONT ABS SPEED SENSOR). THE CONTACT STATED THAT SHE RECEIVED A LETTER FROM THE DEALER THAT THE RECALL HAD TO MATCH TWO OF THE SPECIFIC CODES, WHICH WAS WHY THE RECALL REPAIRS WERE NOT PERFORMED. THE CONTACT WAS INSTRUCTED TO CALL THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD CONTACT THE DEALER. THE CONTACT
Electrical System
Filed Jul 15, 201956,000 milesFL
ONE OF THE HID HEADLAMP STOPPED WORKING CAUSING THE BULB FAIL WARNING LIGHT ON THE DASH TO BE ILLUMINATED. I WENT TO THE AUTO PARTS STORE AND BOUGHT A NEW BULB. UPON REMOVAL OF THE BULB ACCESS COVER I FOUND THAT ALL THE INSULATION ON ALLOF THE WIRING IN THE HEADLIGHT UNIT TO HAVE DISINTEGRATED CAUSING THE BARE WIRES TO TOUCH AND SHORT OUT. I THEN INSPECTED THE OTHER SIDE OF THE VEHICLE AND FOUND THE EXACT SAME CONDITION. UPON CONTACTING THE DEALER I WAS TOLD THAT AS THE CAR WAS OUT OF WARRANTY I WOULD HAVE TO PURCHASE TWO NEW HEADLAMP UNITS AT A COST OF $500 PER UNIT. I THEN CONTACTED VWOFA ( CUSTOMER CARE REF #[XXX]) ONLY TO BE TOLD THAT AGAIN BEING OUT OF WARRANTY IT WAS MY RESPONSIBILITY TO INCUR THE REPAIR COSTS. AS THE VEHICLE ONLY HAS 60K AND THIS IS NOT ONLY A SAFETY ISSUE BUT POTENTIALLY HAZARDOUS AND A MANUFACTURING DEFECT PLEASE INVESTIGATE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Electronic Stability Control (esc)
Filed Jul 15, 201959,000 milesFL
ABOUT TWO WEEKS AGO WHILE DRIVING STRAIGHT ON A CITY STREET IN DRY CONDITIONAT A STEADY SPEED THE ESC LIGHT ON MY DASH CAME ON AND WOULD NOT GO OUT UNTIL I HAD PARKED THE CAR FOR SOME TIME AND RESTARTED IT. THE LIGHT THEN CAME BACK ON AGAIN AFTER ABOUT 5 MINUTES OF DRIVING, THIS TIME IT WAS ACCOMPANIED BY THE ELECTRIC POWER STEERING WARNING LIGHT WHICH BEGAN TO FLASH ORANGE, THEN WAS SOLID ORANGE AND THEN FLASHED BETWEEN ORANGE AND RED. WHEN THE ELECTRIC STEERING LIGHT IS ORANGE THE STEERING ASSISTANCE IS REDUCED WHEN STRAIGHTENING AFTER CORNERING, HOWEVER WHEN IT IS RED THERE IS NO POWER ASSISTANCE AND THIS CONDITION CAN HAPPEN AT ANY SPEED AND AT ANYTIME WITHOUT WARNING. NOW YESTERDAY(7/14/2019) WHEN DRIVING AT 40MPH IN A STRAIGHT LINE IN THE DRY, THE ENGINE FAIL! WORKSHOP NOW!, ESP,EPC, ELECTRO STEERING, CEL AND ABS WARNING LIGHTS CAME ON ACCOMPANIED BY A CHIME AND THE SPEEDO WENT FROM 40 TO 0 AND BACK UP AGAIN WHILE IN MOTION. QUITE DISCONCERTING TO HAVE ALL THAT HAPPEN AT ONCE. AFTER ALL THE LIGHTS WENT OUT THE VEHICLE SEEMED TO BE OK UNTIL I ATTEMPTED TO PULL OUT OF A GAS STATION AT WHICH TIME WITH THE VEHICLE IN DRIVE I PRESSED THE ACCELERATOR AND THE REVS WENT UP BUT THE VEHICLE DID NOT MOVE UNTIL THE THIRD ATTEMPT. I HAVE READ ON LINE THAT THIS MAYBE A RESULT OF AN ABS MODULE FAILURE BUT MY VIN DOESN'T PULL UP ANY RECALLS AND MY VEHICLE IS OUT OF WARRANTY. NOT ONLY DOES THIS SOUND LIKE IT WILL BE AN EXPENSIVE REPAIR, IT IS ALSO A HUGH SAFETY ISSUE! UNFORTUNATELY I DO
Air Bags
Filed Jul 14, 2019151,000 milesCO
TAKATA RECALL MY VOLKSWAGEN HAS MANY PROBLEMS THAT I BELIEVE ARE FACTORY DEFECTS. STARTING WITH THE AIRBAG FAULT WARNING THAT COMES ON AS SOON AS I START THE VEHICLE. THEN ITSTARTED LOOSING COOLANT TO TBE POINT THAT K WAS HAVING TO PULL OVER EVERY 30-50 MILES TO PUT MORE. AND THIS ONLY HAPPENS WHEN THE ENGIN HAS BEEN RUNNING FOR ABOUT 5 MINS. THEN THE CHECK COOLANT COMES ON AND SHORTLY AFTER IT SAYS CHECK OIL PRESSURE TURN OFF ENGINE. IVE HAD TO PUT MORE WORK INTO THIS CAR THAN WHAT ITS WORTH. THE HEADLIGHTS TURN OFF RANDOMLY THE BRIGHTS DONT WORK OR WHILE IM DRIVING ONE WILL TURN OFF OR BOTH AT THE SAME TIME AND THIS HAPPENS ANYWHERE IF MY CAR IS IN MOTION. . THE IMAGE BELOW THAT SHOWS THE RADIATOR CONNECTOR THAT HAS KB WELD ON IT BECAUSE MY ENGINE GOT SO HOT THAT THE TOP HOSE BROKE OFF CAUSING A DOMINO EFFECT OF PROBLEMS ANLONG WITH COSTLY REPAIRS.
Electronic Stability Control (esc)
Filed Jun 30, 2019150,000 milesTX
WHILE DRIVING THE VEHICLE ON STREET ROADS AND HIGHWAYS THE CAR WILL SHIFT DOWN INTO A UNKNOWN GEAR AND ALL LIGHTS START FLASHING PUTTING THE CAR INTO A NEUTRAL THAT DOESN'T FIX UNTIL IT'S RESTARTED.
Electronic Stability Control (esc)
Filed Apr 11, 2019100,000 milesCA
THE VEHICLE SHIFTED GEARS IN MOTION WHILE DRIVING ON CITY STREETS. PARKED THE CAR IN MAY OF 2017 AND HAVEN'T DRIVEN IT SINCE. VW HAS REFUSED TO TAKE RESPONSIBILITY, EVEN THOUGH I'VE BROUGHT THE ISSUE OF THE VEHICLE HAVING TROUBLE SWITCHING TO REVERSE FROM A PARKED POSITION WHILE I WAS AT THE DEALERSHIP FOR SERVICE. HAVE RECEIVED MULTIPLE OCCASIONS WHERE THE ABS/CHECK ENGINE LIGHT CAME ON. REPEATEDLY TAKING IT INTO THE DEALERSHIP TO NO AVAIL. ** NOTE: VW HAS REFUSED TO REPAIR THE ISSUES "FREE OF CHARGE" AS STATED. THAT I'D HAVE TO PAY FOR INSPECTION BY A DEALERSHIP AND SINCE I'M 'OUT OF WARRANTY', I'M SURE THEY'D CHARGE ME FOR THE SERVICE AS WELL. IN ADDITION, THERE WAS NO 'OPEN INSPECTIONS' DONE TO LOOK INTO THE RECALL BEFORE MY PURCHASE OF THE VEHICLE AS A PRE-OWNED CERTIFIED CAR FROM THE VW DEALERSHIP. THIS WAS IN DEC. 2010. ** TRIED SUBMITTING THIS BEFORE, WHICH CAUSED AN ERROR AND FAIL. IT ERASED ALL MY DATA. PLEASE REVIEW MY ATTACHED DOCUMENT.
Power Train
Filed Mar 13, 2019120,000 milesIL
MY CAR DISENGAGES ITSELF WHEN SHIFTING IN REVERSE I GIVE IT GAS IT SUDDENLY CATCHES GEAR AND ALMOST CAUSED AN ACCIDENT. 2009 VOLKSWAGEN GTI. VOLKSWAGEN DEALER WILL NOT TAKE RESPONSIBILITY FOR THIS RECALL TELLING ME THERE ARE NON BUT WHEN CHECKED ON THE NHTSA WEBSITE THERE IS.DIRECT SHIFT GEARBOX DSG RECALL#09V333000
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Dec 20, 2016. Source: NHTSA Office of Defects Investigation.