2002 Subaru Outback

Routine

Owners filed 143 complaints about this vehicle with federal regulators, most often about the brakes. It has been recalled 5 times.

Not among the Subaru Outback years to avoid. Which Subaru Outback years to avoid →

When it fails
020k40k60k90k120k200k
71,000 milesMedian miles at failure

88 complaints record an odometer reading. Failures cluster around 75,000–90,000 miles.

Most common 2002 Subaru Outback problems

27 of the 143 complaints (19%) are about the brakes.

ComponentReportsCrashesFiresInjuries
Fuel System, Gasoline · fuel system20
000
Service Brakes, Hydraulic · brakes10
202
Engine and Engine Cooling · engine8
101
Vehicle Speed Control · throttle and acceleration7
103
Power Train › Manual Transmission · transmission6
000
Power Train › Clutch Assembly · transmission6
000
Fuel/Propulsion System · fuel and propulsion system6
001
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip · brakes5
000
Vehicle Speed Control › Accelerator Pedal · throttle and acceleration3
000
Tires3
000

5 safety recalls

Part 573 reports
Fuel System, Gasoline › Delivery › Fuel Pump13E065000
Filed Nov 29, 2013397 vehiclesAirtex Products, LP

Defect. Airtex Products LP (Airtex) is recalling certain model E8598M, E8518M, E8600M, E8596M, and E8597M fuel pumps manufactured July 26, 2013, and July 29, 2013 and used as aftermarket replacements on Subaru Baja's, Outback's and Legacy's. The affected fuel pumps were sold or installed into the aftermarket applications on or after July 26, 2013, and may may leak fuel from the base of a fuel line connection when the gas tank is full.

Risk. A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy. Airtex will notify owners, and will replace the fuel pump, free of charge. Recall is expected to begin on January 2, 2014. Customers may contact Airtex at 1-800-880-3056. The recall is expected to begin during January 2014. This recall is being conducted by Airtex, not by Subaru.

Vehicle Speed Control › Cables04V128000
Filed Mar 16, 2004127,580 vehiclesSubaru of America, Inc.

Defect. ON CERTAIN PASSENGER SEDANS, WAGONS, AND SPORT UTILITY VEHICLES, THE CRUISE CONTROL CABLE COULD COME OUT OF ITS TRACK ON THE CRUISE CONTROL LEVER AND LODGE ON THE CONTROL LEVER TAB WHEN THE ACCELERATOR PEDAL IS RELEASED. IF THIS CONDITION OCCURS, THE THROTTLE WILL NOT RETURN TO THE IDLE POSITION AND WILL REMAIN IN AN OPEN POSITION.

Risk. IF THIS OCCURS DURING VEHICLE OPERATION, THE DRIVER COULD LOSE CONTROL OF THE VEHICLE, WHICH COULD RESULT IN A CRASH.

Remedy. DEALERS WILL INSTALL A CRUISE CONTROL CABLE RETAINING CLIP TO THE CRUISE CONTROL LEVER TAB ON THE THROTTLE SHAFT IN ORDER TO PREVENT THE CRUISE CONTROL CABLE FROM COMING OUT OF ITS TRACK. OWNER NOTIFICATION BEGAN ON APRIL 12, 2004. OWNERS SHOULD CONTACT SUBARU AT 1-800-782-2783.

Suspension › Rear03V153000
Filed Apr 22, 2003170,000 vehiclesSubaru of America, Inc.

Defect. THIS RECALL APPLIES TO CERTAIN PASSENGER VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, VIRGINIA, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA. CERTAIN REAR SUSPENSION SUBFRAME COMPONENTS WERE PRODUCED WITH POOR PAINT QUALITY WHICH, AFTER CONTINUED EXPOSURE TO CORROSIVE ROAD SALTS FOR A PERIOD OF SEVERAL YEARS, COULD RESULT IN RUST-OUT OF THE COMPONENT AND POSSIBLE BREAKAGE OF THE SUBFRAME.

Risk. IF SUCH BREAKAGE OCCURS WHILE THE VEHICLE IS BEING OPERATED, CONTROL OF THE VEHICLE COULD BE AFFECTED, INCREASING THE RISK OF A CRASH.

Remedy. DEALERS WILL CLEAN AND RUST-PROOF THE REAR SUSPENSION SUBFRAME. OWNER NOTIFICATION BEGAN JULY 14, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SUBARU AT 1-800-782-2783.

Power Train › Automatic Transmission02V282000
Filed Oct 30, 2002172,564 vehiclesSubaru of America, Inc.

Defect. CERTAIN SPORT UTILITY AND PASSENGER VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS WERE PRODUCED WITH AN IMPROPERLY MANUFACTURED TRANSMISSION PARKING ROD. WHEN THE TRANSMISSION SELECTOR LEVER IS PLACED IN THE "P" (PARK) POSITION, THE TRANSMISSION PARK MECHANISM, THAT IS INTENDED TO HOLD YOUR VEHICLE, MAY NOT ENGAGE.

Risk. THE VEHICLE COULD THEN MOVE/ROLL WITHOUT PRIOR WARNING, INCREASING THE RISK OF A CRASH.

Remedy. DEALERS WILL REPLACE THE AUTOMATIC TRANSMISSION PARKING ROD ASSEMBLY. OWNER NOTIFICATION JANUARY 8, 2003. AN INTERIM OWNER NOTIFICATION WILL BE SENT DURING NOVEMBER 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SUBARU AT 1-800-782-2783.

Service Brakes, Hydraulic › Foundation Components › Master Cylinder02V079000
Filed Mar 12, 20021,252 vehiclesSubaru of America, Inc.

Defect. ON CERTAIN PASSENGER VEHICLES, THE BRAKE MASTER CYLINDERS MAY NOT FUNCTION PROPERLY IN AMBIENT TEMPERATURES BELOW FREEZING 32 DEGREES FAHRENHEIT AND LOWER).

Risk. AT THESE TEMPERATURES, THE BRAKES MAY NOT RELEASE AFTER BEING APPLIED, EVEN WHEN THE DRIVER'S FOOT IS NO LONGER ON THE BRAKE PEDAL. THIS CAN OCCUR WITHOUR PRIOR WARNING, POSSIBLY RESULTING IN A CRASH.

Remedy. DEALERS WILL REPLACE THE MASTER CYLINDERS. OWNER NOTIFICATION BEGAN MARCH 21, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SUBARU AT 1-800-782-2783.

All 5 campaigns on file, newest first.

What owners reported

Newest filings
Unknown or Other
Filed Oct 3, 2018140,000 milesAK

THE AIR CONDITIONER BEGINS TO BLOW HOT MOIST AIR AFTER SEVERAL MINUTES OF WORKING PROPERLY. MULTIPLE MECHANICS INCLUDING A SPECIALTY SHOP CAN'T DIAGNOSE, AND THE ONLY OPTION IS TO REPLACE THE ENTIRE A/C COMPRESSOR BECAUSE THE CLUTCH ISN'T SOLD SEPARATELY. I'VE READ MANY ACCOUNTS OF THE SAME "INTERMITTENT" A/C THAT ONLY WORKS ONCE THE ENGINE IS TURNED OFF AND BACK ON, THEN STOPS WORKING SECONDS OR MINUTES LATER FOR NO APPARENT REASON. THE VEHICLE CAN BE STATIONARY OR IN MOTION AND THE A/C JUST QUITS.

Engine
Filed Apr 9, 2018190,000 milesVA

I AM THE ORIGINAL OWNER OF THIS VEHICLE AND I HAVE HAD FOUR SEPARATE INCIDENTS THAT MY HEAD GASKET HAS HAD TO BE REPLACED. THIS IS A COSTLY REPAIR AND GIVEN MY CAR HAS 190,000 MILES ON IT I BELIEVE FOUR ISSUES DEALING WITH THIS SAME SITUATION NEEDS TO BE PROPERLY ADDRESSED. NOT ONLY DOES THIS ISSUE RESULT IN A HUGE OUTLAY OF MONEY BUT IT GETS OIL ALL OVER THE ENGINE, PARTS, AND DRIVEWAY THAT NEEDS TO BE CLEANED. I WOULD APPRECIATE ANY ASSISTANCE IN THIS MATTER.

Fuel/Propulsion System
Filed Dec 4, 2017WA

WHEN THE TEMPERATURE OUTSIDE GETS BELOW 35 DEGREES, MY CAR SMELLS VERY STRONGLY OF GAS INSIDE. I HAVE TO ROLL THE WINDOWS DOWN FOR VENTILATION. WHEN THE TEMPERATURE WARMS UP, THE SMELL GOES AWAY. IT IS WORSE WHEN I FIRST STARTED MY CAR IN THE MORNING. MECHANICS HAVEN'T BEEN ABLE TO FIGURE OUT THE PROBLEM BUT I JUST READ MANY COMPLAINTS ONLINE ABOUT THIS ISSUE. I WILL TAKE THEIR SUGGESTED FIXES TO MY MECHANIC.

Structure › Body
Filed Jul 26, 2016170,000 milesMA

TL* THE CONTACT OWNS A 2002 SUBARU OUTBACK. WHILE THE VEHICLE WAS BEING SERVICED, THE INDEPENDENT MECHANIC OBSERVED THAT THE ENTIRE FRAME WAS SEVERELY CORRODED AND HOLES WERE FORMING. THE VEHICLE NEEDED A NEW CROSS MEMBER. THE VEHICLE WAS NOT REPAIRED. ALSO, WHEN THE VEHICLE WAS SHIFTED INTO THE PARK POSITION WHILE ON AN INCLINE, IT BEGAN TO ROLL AWAY WITHOUT WARNING. THE FAILURE RECURRED TWO TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 03V153000 (SUSPENSION) AND 02V282000 (POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.

Fuel/Propulsion System
Filed Jan 11, 2016129,000 milesMN

TERRIBLE GAS SMELL. FUEL IS LEAKING BECAUSE IT IS COLD OUTSIDE.

Fuel/Propulsion System
Filed Jan 1, 201640,000 milesWI

WHEN TEMP. OUTSIDE GO BELOW 32 DEGREES, THE INSIDE OF MY CAR FILLS WITH RAW GAS SMELL, THIS HAPPENS EVERY WINTER. I LIVE IN WI. WHEN IT IS ABOVE FREEZING IT IS FINE AND ALL SUMMER IT IS FINE. I AM SO AFFRAID TO HAVE MY GRAND KIDS IN THE CAR. NOT SURE IF THE FUMES WILL EXPLODE.WHEN I AM DRIVING I DO NOT SMELL GAS. BUT IF I STOP AT A STOP SIGN OR LIGHT IT FILLS UP THE CAR. I HAVE TO ROLL DOWN MY WINDOWS TO GET FRESH AIR

Service Brakes
Filed Oct 21, 2015141,682 milesMA

I BOUGHT CAR OCT 6; FIRST INSPECTION APPOINTMENT AT MY USUAL GARAGE MON OCT 12- FAILED DUE TO RUSTY SUSPECT BRAKE CONNECTION. SELLER HAD ME TAKE TO HIS DEALER- MASTRIA SUBARU IN RAYNHAM. THEY PUT A PAINT/COATING OVER RUSTY AREA. I WAS PRETTY SKEPTICAL BUT BROUGHT CAR TO MY GARAGE IN VT MONDAY OCT 19 AND THE LEAKY BRAKE FLUID MUCH MORE CLEARLY VISIBLE- DUE TO SMOOTHER (THOUGH BUMPY FROM OXIDATION BELOW) PAINT SURFACE. I ALSO SAW LEAKING COOLANT, LEAKS IN OIL PAN, AND A CRACK IN MUFFLER PIPE JUST ENGINE SIDE OF MUFFLER (IT HAD BEEN GETTING NOISIER AND NOISIER) MY MECHANIC POINTED OUT THE TIMING BELT GASKET WAS MISSING AND ONE BOLT 'MISSING' ; IT WAS STICKING OUT OF ANOTHER 'HOLE' THAT WAS FOR A FULLY THREADED BOLT. THE SELLER HAS SENT LONG-WINDED INSULTING E-MAILS AND STATES I MUST RETURN CAR TO HIM TO HAVE THE SAME DEALER SERVICE IT. I AM TAKING IT TO A&M, 400 MYSTIC AVE, SOMERVILLE THIS MORNING NEAR ME! FOR ESTIMATE TODAY. THERE'S A REJECT STICKER FROM READING PETROLEUM ON IT- I DIDN'T KNOW MA & VT HAD RECIPROCAL STATUS- BUT I THINK THE VT INSPECTION IS MORE STRINGENT, SAFER AND COMPREHENSIVE

Suspension › Rear
Filed Oct 5, 2015200,000 milesWV

TL* THE CONTACT OWNS A 2002 SUBARU OUTBACK. WHILE THE VEHICLE WAS BEING SERVICED FOR ROUTINE MAINTENANCE, THE INDEPENDENT MECHANIC DISCOVERED THAT THE REAR SUSPENSION SUBFRAME HAD FRACTURED DUE TO SEVERE RUSTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000. UPDATE 01/13/16 MA; UPDATED 4/17/18*JB THE CONSUMER STATED TRADED VEHICLE DUE TO THE FACT NOT KNOWING WHAT TO DO ABOUT FIXING IT. *TR

Structure › Frame and Members › Underbody Shields
Filed Apr 15, 2015150,000 milesPA

WHEN GETTING THE CAR INSPECTED WE FOUND OUT THE FRAME OF THE CAR WAS RUSTED SO BADLY IT WAS CRACKED. IT WAS IN SUCH A KEY SPOT THAT IT WASN'T FIXABLE AND THE CAR COULD HAVE EASILY LOST A WHEEL ON THE ROAD WITH LITTLE TO NO WARNING (A SMALL BUMP COULD HAVE BEEN ENOUGH TO TRIGGER AN ACCIDENT). THE CAR HAS BEEN TAKEN CARE OF WELL AND WHEN INSPECTED JUST A YEAR AGO AT THE SUBARU DEALERSHIP THERE WAS NO MENTION OR SIGN THAT THIS COULD POTENTIALLY BE A PROBLEM. THE FAST DETERIORATION OF THE FRAME UNDERNEATH THE CAR IS THE COMPLAINT AND WE HAD NO CHOICE BUT TO PART OUT THE OTHERWISE WONDERFUL CAR DUE TO SAFETY AND UNABLE TO GET IT FIXED. *TR

Engine
Filed Jan 31, 201517,482 milesFL

DRIVERS SIDE HEAD GASKET LEAKED. ONLY THAT SIDE WAS REPLACED. ON 1/14 BOTH HEAD GASKETS STARTED LEAKING AT 59000 MILES. WITH SUBARUS HELP THE DEALER CHARGED $ 855.00. THE PROBLEM IS SUBARU HAS A DESIGN DEFECT IN THIS ENGINE SO THOSE OF US WHO OWN THESE CARS ARE GOING TO HAVE TO PAY FOR GASKET REPLACEMENTS FOR AS LONG AS WE OWN THEM. BY THE WAY THE COOLANT SYSTEM CONDITIONER IS HOLTS RADWELD STOPLEAK SOMETHING SUBARU WILL NOT TELL YOU. *TR

Fuel/Propulsion System
Filed Jan 13, 201575,000 milesPA

IN 10 DEGREE WEATHER, MY 2002 SUBARU OUTBACK WAGON DEVELOPED A FUEL LEAK WHILE BEING DRIVEN BY MY 17-YEAR-OLD CHILD. THIS IS MY SECOND SUBARU WAGON AND THE SECOND TO HAVE COLD WEATHER FUEL LEAKS. I TIGHTENED THE CLAMP ON THE OFFENDING FUEL LINE AND I HOPE THAT IS AN ADEQUATE FIX. BUT IT IS SIMPLY UNACCEPTABLE THAT SUCH A DANGEROUS PROBLEM HAS NOT HAD A RECALL, AND THAT IT HAS BEEN HAPPENING FOR 20 YEARS. (MY FIRST SUBARU WITH THIS PROBLEM WAS A 1991 LEGACY WAGON.) HOW MANY CAR FIRES HAVE RESULTED FROM THIS PROBLEM? HOW MANY INJURIES OR EVEN FATALITIES? PLEASE MAKE SUBARU TAKE RESPONSIBILITY FOR A POORLY DESIGNED FUEL LINE. *TR

Fuel/Propulsion System1 injured
Filed Nov 18, 2014179,000 milesMI

RUBBER FUEL LINKAGES CONTRACT IN LOW (BELOW 30F) TEMPERATURES, ALLOWING FUEL TO LEAK INTO THE ENGINE COMPARTMENT. THE LEAKING FUEL CREATES A VERY STRONG, AT TIMES INTOLERABLE, FUEL VAPOR SMELL IN THE CABIN. SOME LEAKS DRIP ONTO THE EXHAUST MANIFOLD AND ENGINE BLOCK SO ENGINE FIRE IS A POSSIBILITY. *TR

Air Bags
Filed Oct 22, 2014VA

ALTHOUGH MY CAR IS NOT LISTED ON THE AIRBAG RECALL, I AM CONCERNED MY CAR MIGHT HAVE THE AIRBAGS FROM TAKATA. THE YEAR THE TAKATA AIRBAG RECALL STARTED IS 2000. MY CAR IS A 2002 SUBARU OUTBACK. THE 2003 SUBARU OUTBACK IS ON THE TAKATA AIRBAG RECALL LIST. HOW CAN I MAKE SURE MY CAR'S AIRBAGS WERE NOT MANUFACTURED BY TAKATA? *TR

Service Brakes
Filed Feb 18, 2014120,000 milesNN

TL* THE CONTACT OWNS A 2002 SUBARU OUTBACK. THE CONTACT STATED THAT THE BRAKES WOULD NOT RELEASE AFTER BEING APPLIED, EVEN WHEN THE CONTACT'S FOOT WAS NO LONGER ON THE BRAKE PEDAL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. THE CURRENT MILEAGE WAS 135,000.

Service Brakes
Filed Feb 17, 2014150,000 milesCO

DATES ARE APPROXIMATE, PROBLEM IS ONGOING. UPON INITIAL START-UP, IN COOL/COLD WEATHER THE BRAKE PEDAL WILL BE VERY HARD AND BRAKES ARE VERY WEAK REQUIRING TREMENDOUS FOOT PRESSURE WITH STILL REDUCED BRAKING EFFECTIVENESS. AFTER A PERIOD OF TIME AND MULTIPLE STOPS BRAKE ASSIST SEEMS TO INCREASE AND THE BRAKES GET STRONGER OR NORMAL. I HAVE RESEARCHED THAT THIS IS NOT AN UNCOMMON PROBLEM WITH SUBARU CARS AT HIGHER MILEAGE. IT IS SAID TO BE WATER IN THE BRAKE BOOSTER HOSE ONE WAY VALVE. CHANGING THE HOSE, I AM TOLD, WILL NOT SOLVE THIS PROBLEM AS MORE WATER WILL ENTER THE SYSTEM AND FREEZE OR GUM PU THE WORKS. VERY DANGEROUS ESPECIALLY FOR DRIVERS WHO DO NOT HAVE THE STRENGTH TO PRESS SO HARD ON THE PEDAL. *TR

Fuel System, Gasoline
Filed Feb 12, 201483,033 milesMI

UPPER FRONT FUEL LINE AND CONNECTION TO THROTTLE BODY? IS LEAKING RAW GAS AND FUEL IS POOLING ON TOP OF ENGINE JUST OUTWARD OF UPPER EXHAUST MANIFOLD AREA. *TR

Fuel System, Gasoline
Filed Jan 26, 201470,000 milesTX

OVER LAST FEW WINTERS, WHEN TEMPERATURES DROP TO FREEZING THERE HAS BEEN A BAD FUEL SMELL IN CABIN. ESPECIALLY WITH HEATER BLOWING, THOUGH IT STILL SMELLS INSIDE AND OUTSIDE THE CAR EVEN WITH THE HEAT OFF. ONCE THE WEATHER WARMS UP THERE IS NO NOTICEABLE SMELL. I HAVE TRIED TIGHTENING 5 CLAMPS AS SUGGESTED IN AN ONLINE HELP PAGE. NOT SURE IF THIS HELPED OR PROBLEM JUST WENT AWAY WITH THE COLD WEATHER. LOCAL SHOP COULDN'T SEE LEAK ON CURSORY CHECK WHILE THE ODOR AS AT IT'S WORSE. MAYBE ONLY VISIBLE IF IT'S FREEZING AND UP ON A LIFT. SUBARU DEALER SUGGESTED FUEL LINES NEED TO REPLACED AS NORMAL PROCESS AS CAR AGES. SUBARU SHOULD FIND SOLUTION TO THIS DANGEROUS PROBLEM THAT'S OBVIOUSLY COMMON TO THESE VEHICLES AND PUT OUT CLEAR INSTRUCTION ON DIAGNOSING AND FIXING THIS ISSUE. *TR

Fuel System, Gasoline
Filed Jan 24, 2014MD

SINCE THE RECENT TEMPERATURE DROP WHERE WE LIVE (MARYLAND, DC METRO REGION), WE'VE NOTICED A STRONG GASOLINE SMELL INSIDE THE CAR'S CABIN. THE SMELL IS STRONG ENOUGH THAT WE ARE UNCOMFORTABLE DRIVING LONG DISTANCES, FOR OUR OWN HEALTH AND THAT OF OUR CHILDREN. THE SMELL ONLY APPEARS WHEN THE CAR IS RUNNING (THOUGH IT DOESN'T SEEM TO DEPEND ON SPEED). WE'VE OWNED THE CAR SINCE MARCH 2010, AND THIS IS THE FIRST TIME WE'VE NOTICED THE ISSUE; IT'S ALSO THE COLDEST WEATHER WE'VE ENCOUNTERED SINCE PURCHASE. APPARENTLY THERE'S A FUEL-LINE-RELATED RECALL FOR IMPREZAS OF THIS VINTAGE, BUT NOT YET FOR OUTBACKS. *TR

Fuel System, Gasoline
Filed Jan 23, 2014150,000 milesNJ

THE SMELL OF RAW GAS PERMEATES THE PASSENGER CABIN WHEN THE CAR IS STARTED IN TEMPERATURES UNDER 10 DEGREES FAHRENHEIT. *TR

Fuel/Propulsion System
Filed Dec 9, 2013MO

MY WIFE DROVE HER CAR, A 2002 SUBARU OUTBACK, ABOUT 5 MILES HOME FROM WORK, AND TOLD ME IN THE EVENING HER CAR REEKED OF GASOLINE WHEN SHE ARRIVED AT HOME. WHEN I CHECKED HER CAR THE GAS ODOR HAD DISSIPATED, BUT WHEN I STARTED IT AND BACKED IT OUT OF THE GARAGE THE GAS ODOR WAS VERY STRONG. I MOVED IT BACK INTO THE GARAGE AND SHUT IT OFF. I DISCOVERED ONLINE THAT THE ODOR WAS LIKELY DUE TO A FUEL HOSE LEAK ASSOCIATED WITH A COLD WEATHER START. THE TEMPERATURES HERE ARE COLD FOR MISSOURI, WITH HIGHS IN THE LOW 20'S. IT STILL IS COLD, ALBEIT AS A MINNESOTA BOY IT STILL SEEMS LIKE SPRING. AT ANY RATE, I FOUND A WEBSITE WITH USEFUL DIAGRAMS AND I LOCATED THE HOSE UNDER A BRACKET (OF COURSE), AND MANAGED TO UNCOVER THE HOSE AND TIGHTEN THE CLAMPS, WHICH WERE VERY LOOSE. AFTER RE-ASSEMBLY I DROVE THE CAR TO BURN OFF THE GAS REMAINING ON THE ENGINE AND I TESTED THE REPAIR WITH ANOTHER COLD WEATHER START LATER. I HAVE ORDERED A REPLACEMENT HOSE FROM THE SUBARU DEALERSHIP FOR 12 BUCKS. I UNDERSTAND THAT RECALLS AND SERVICE ADVISORIES HAVE OCCURRED AND ARE IN PLACE FOR OTHER SUBARU MODELS INCLUDING THE CLOSELY RELATED 2001 LEGACY. I WOULD LIKE TO ADD THE 2002 OUTBACK AND EVERY OTHER SUBARU THAT USES THE HOSE PART # 807707130. THE DISCUSSIONS ONLINE ABOUT THIS ISSUE REVEAL SOME PEOPLE ARE DRIVING WITH THEIR WINDOWS OPEN OR WITH CABIN AIR SET TO RECIRCULATE, OR WAITING UNTIL THE ENGINE WARMS UP ENOUGH FOR THERMAL EXPANSION TO SEAL THE LEAK. AS AN INDUSTRY CHEMIST I FIND THIS IGNORANCE AB

Engine
Filed Jan 24, 2013135,000 milesMN

THE CAR ALWAYS HAS A STRONG GAS SMELL INSIDE DURING WINTER. THE SMELL IS SO BAD THAT I GET HEADACHES. *TR

Latches/Locks/LinkagesCrash
Filed Aug 2, 2012110,000 milesME

WE WERE DRIVING ON HIGHWAY I-95 GOING BETWEEN 55 AND 60 MILES AN HOUR AND THE HOOD LATCH FAILED. THE HOOD CAME UP BLOCKING OUR VISION AND BROKE THE WINDSHIELD. EXTENSIVE DAMAGE TO CAR. WE WERE TRAVELING IN THE FAR RIGHT LANE AND WERE LUCKY THAT WE COULD PULL THE CAR OFF THE HIGHWAY INTO THE BREAKDOWN LANE. WE WERE VERY LUCKY NO ONE WAS BEHIND US. *TR

Suspension › Rear
Filed Apr 18, 2012152,000 milesWI

TL* THE CONTACT OWNS A 2002 SUBARU OUTBACK SPORT. WHILE HAVING THE VEHICLE EXAMINED, THE CONTACT WAS INFORMED THAT THE SUB FRAME HAD BEGUN TO RUST AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT SERVICED. THE CURRENT AND FAILURE MILEAGES WERE 152,000. UPDATED 05/09/12 *BF

Fuel System, Gasoline
Filed Mar 6, 201284,000 milesNJ

TL* THE CONTACT OWNS A 2002 SUBARU OUTBACK. THE CONTACT STATED THAT WHENEVER THE HEAT WAS ACTIVATED, THE CONTACT WOULD NOTICE A GASOLINE ODOR COMING THROUGH THE VENTS. THE VEHICLE WAS TAKEN TO THE DEALER ON FOUR OCCASIONS WHERE THE HEAD GASKETS WERE REPLACED EACH TIME. HOWEVER, ONE YEAR AFTER THE REPAIR THE CONTACT NOTICED THAT THE FAILURE RECURRED. THE VEHICLE HAD NOT BEEN RECENTLY DIAGNOSED. THE CURRENT AND FAILURE MILEAGES WERE 84,000.

Suspension
Filed Feb 16, 2012148,731 milesMA

TL* THE CONTACT OWNS A 2002 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS CONFIRMED THAT CORROSION WAS ON THE REAR SUB FRAME. THE MECHANIC ADVISED THE CONTACT OF A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER:03V153000(SUSPENSION:REAR). THE FAILURE WAS ALSO CONFIRMED BY AN AUTHORIZED DEALER. THE MANUFACTURER WAS CONTACTED BUT IT WAS NOT CONFIRMED IF THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 148,731.

Fuel System, Gasoline
Filed Jan 15, 2012KS

WHEN WEATHER TURNS COLD, THE SMELL OF RAW GAS COMES INTO THE CAR, AS WELL AS IN THE GARAGE AFTER PARKING. SO FAR THE DEALER HAS JUST TIGHTENED A CLAMP, BUT WHAT HAPPENS IF I'M ON A HI-WAY AND THAT HAPPENS? I CAN'T DRIVE THE CAR WITH A GAS LEAK IN THE ENGINE AND TO FAR AWAY FROM A FIRE STATION SO DO I CALL A TOWE TRUCK OR MY LAWYER. BECAUSE THE CAR BURNT UP? CAN'T BELIEVE THE SUBARU DEALERSHIP IS BEING SO UNRESPONSIVE ABOUT THIS. GET THIS RECALL TO ALL THE SUBARU HAVING A ISSUE I THOUGHT YOU HAD GREAT CARS NOT SO MUCH NOW.

Engine and Engine Cooling
Filed Jan 12, 2012120,000 milesRI

TL* THE CONTACT OWNS A 2002 SUBARU OUTBACK WAGON. THE CONTACT STATED DURING ROUTINE MAINTENANCE WITH A PRIVATE MECHANIC, THE MECHANIC ADVISED THAT RADIATOR FLUID WAS LEAKING INTO THE EXHAUST. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 120,000.

Fuel System, Gasoline
Filed Jan 7, 2012PA

IN COLD WEATHER, MY 2002 SUBARU OUTBACK CABIN GETS FILLED WITH VERY STRONG RAW FUEL SMELL AS THE CAR WARMS UP WITH THE HEATER ON. IT HAS GOTTEN SO BAD, THAT MY DAUGHTER NEARLY THROWS UP EVERY MORNING ON OUR WAY TO SCHOOL IN COLD WEATHER. THIS IS AN ISSUE THAT MY LOCAL DEALER EXPLAINED AWAY HAS A TYPICAL SUBARU THING IN COLD WEATHER. THIS IS UNACCEPTABLE. THIS IS A HEALTH HAZARD AND SUBARU IS GETTING AWAY WITH IT. I HAVE BEEN USING THIS PARTICULAR CAR FOR THE LAST 10 YEARS, AND EVERY WINTER THE SMELL GETS WORSE AND WORSE. SUBARU NEEDS TO STEP UP, ACKNOWLEDGE THE PROBLEM AND FIX IT, OR FACE THE VERY REAL PROBLEM OF A MASSIVE LAWSUIT SOON. *TR

Engine and Engine Cooling
Filed Dec 30, 2011142,000 milesCO

I RECENTLY TOOK MY OUTBACK IN TO A LOCAL SHOP FOR AN OIL CHANGE, AND THEY NOTIFIED ME THAT THE HEAD GASKET HAS STARTED TO LEAK. TOOK IT TO THE DEALERSHIP FOR A SECOND OPINION, AND THEY SAID THE SAME THING. CALLED FOUR DIFFERENT PLACES, AND GOT ESTIMATES FOR ANYWHERE FROM $1500-$2100 (AFTER SPENDING $2K ON OTHER WEAR AND TEAR REPAIRS THIS SUMMER). EVERY MECHANIC I SPOKE WITH WAS KEENLY AWARE OF THIS PROBLEM, WHICH OBVIOUSLY MEANS THIS IS A VERY COMMON - AND EXPENSIVE - DEFECT! *KB

Fuel System, Gasoline
Filed Nov 22, 2011MT

PROMINENT GAS SMELL INSIDE CABIN WHEN TEMPERATURE IS BELOW 32 DEGREES F. IT IS A KNOWN SAFETY ISSUE ON SUBARU'S BUT NOTHING IS BEING DONE BY SUBARU TO RECTIFY THIS POOR ENGINEERING SAFETY ISSUE ON THEIR BEHALF. I HAVE TALKED TO SUBARU OF AMERICA VIA EMAIL AND ON PHONE AND THEY SAY THAT THERE IS NO ISSUE WITH THIS CAR EVEN THOUGH THERE IS THOUSANDS OF PEOPLE THAT ARE EXPERIENCING THIS ISSUE. *TR

Wheels
Filed May 31, 2011150,000 milesNV

TL* THE CONTACT OWNS A 2002 SUBARU OUTBACK. THE CONTACT WAS DRIVING 55 MPH WHEN THE LUG NUTS DETACHED FROM THE VEHICLE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 02V235000 (WHEELS) BUT WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP WHERE THE FAILURE WAS REPAIRED. NEITHER THE DEALER NOR MANUFACTURER WAS CONTACTED IN REGARDS TO THE FAILURE. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 155,000. THE VIN WAS UNAVAILABLE.

Seat Belts
Filed Apr 25, 2011138,000 milesOH

WAS DRIVING MY RECENTLY BOUGHT 2002 SUBARU OUTBACK, WHEN MY CHILD WHO WAS SITTING IN THE MIDDLE SEAT IN THE BACK STARTED SCREAMING THAT THE SEATBELT WAS HURTING HER AND SHE COULDN'T BREATHE. I MADE AN EMERGENCY STOP AT A FULL SERVICE GAS STATION, JUMPED OUT AND TRIED GETTING THE SEATBELT UNDONE BUT IT WAS STUCK. RAN IN AND GRABBED A MECHANIC AND HE WAS LUCKILY ABLE TO RELEASE IT AND HE SAID THAT THE TENSIONER WAS BAD. THIS COULD HAVE BEEN A MUCH WORSE CASE IF IT DIDN'T HAPPEN A BLOCK FROM HELP. *TR

Fuel System, Gasoline
Filed Jan 28, 201180,000 milesMA

THERE IS A DOCUMENTED PROBLEM WITH OLDER MODEL SUBARU OUTBACKS (EARLY 2000S) LEAKING GAS INTO THE ENGINE COMPARTMENT IN COLD WEATHER. DEALERS AND REPAIR SERVICES CANNOT FULLY RESOLVE THE ISSUE BECAUSE IT APPEARS TO BE A DESIGN FLAW WITH THE FUEL LINES AND CLAMPS. INTERNET FORUMS PROVIDE COUNTLESS CASES (HERE IS JUST ONE HTTP://ACTION.PUBLICBROADCASTING.NET/CARTALK/POSTS/LIST/1794410.PAGE). *TR

Electrical System
Filed Jan 10, 2011150,000 milesTN

FUSE FOR TAIL LIGHTS BLEW DUE TO TAIL LIGHT SOCKET PARTIALLY MELTING (AREA WHERE THE TWO CONTACTS FOR BRAKE/TAIL LIGHT ARE LOCATED-LOCATION WAS THE DRIVER'S SIDE INSIDE BRAKE/TAIL LIGHT). WAS UNAWARE THAT THE TAIL LIGHTS WERE NOT WORKING FOR ABOUT 1 WEEK. *TR

Fuel System, Gasoline
Filed Nov 2, 201087,000 milesCO

2002 SUBARU OUTBACK SMELLS OF GAS EVERY TIME IT GETS COLD. A SHOP THAT WORKS ON JUST SUBARUS KNOWS THE PROBLEM WELL AND TRIED A FEW THINGS TO FIX IT. AFTER $175, IT DID NOT WORK. LAST YEAR, I HAD TO DRIVE WITH MY WINDOWS DOWN ON COLD NIGHTS THE SMELL WAS SO STRONG. ONE NIGHT IT WAS -20 DEGREES! THIS YEAR THE SMELL HAS COME BACK AT JUST 39 DEGREES AND STRONGER. MY GARAGE SMELLS AND I AM AFRAID THE CALL WILL BLOW UP OR I WILL GET SICK DRIVING IT. ON-LINE AND ON THE NHTSA I SEE MANY OTHER SUBARU OWNERS HAVING TO PUT IT WITH THE SAME THING. CAN YOU FOLKS HELP? *TR

Fuel System, Gasoline
Filed Oct 26, 201092,000 milesCO

TL*THE CONTACT OWNS A 2002 SUBARU OUTBACK. WHILE THE VEHICLE WAS IDLE SHE STATED THAT THERE WAS A STRONG FUEL SMELL IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO CLEANED THE EXHAUST SYSTEM. THE CONTACT STATED THAT THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS TAKEN TO ANOTHER LOCAL MECHANIC WHO STATED THAT THE FAILURE WAS CAUSED BY A LOOSE LATCH IN THE HATCH BACK. THE MECHANIC REPAIRED THE LOOSE LATCH. THE FAILURE CONTINUED AFTER THE LATCH WAS REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC AND HE WAS UNABLE TO DETERMINE WHAT CAUSED THE FAILURE TO OCCUR. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PURCHASED USED IN 2007 WHO STATED THAT THE FAILURE HAD OCCURRED FOR TWO TO THREE YEARS. THE CONTACT STATED THAT THE FAILURE ONLY HAPPENED DURING COLD WEATHER CONDITIONS. THE FAILURE MILEAGE WAS 92,000. THE CURRENT MILEAGE WAS 108,000.

Vehicle Speed Control
Filed May 12, 201071,000 milesCA

TL* THE CONTACT OWNS A 2002 SUBARU OUTBACK. WHILE ATTEMPTING TO SHIFT INTO PARK, THE VEHICLE ABNORMALLY ACCELERATED WITHOUT WARNING, CAUSING THE CONTACT TO CRASH INTO A NEARBY FENCE. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR FURTHER TESTING TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 71,000. UPDATED 07/19/2010. *LJ UPDATED 07/26/10*JB

Service Brakes, Hydraulic
Filed Apr 22, 201077,000 milesMT

BRAKES BRIEFLY FAIL IN FREEZING COLD WEATHER CONDITIONS. 5 OR 10 HARD PUMPS HAVE USUALLY BROUGHT THEM BACK. VERY DANGEROUS IF YOU ARE NOT EXPECTING IT. I NEVER LEAVE MY DRIVEWAY OR PARKING SPACE WITHOUT REPEATED PUMPING TO GET THEM WORKING AGAIN. WE ARE SKI INSTRUCTORS (AND THIS CAR IS MARKETED FOR THAT) BUT ITS QUITE DANGEROUS IN FREEZING WEATHER. *TR

Fuel System, Other
Filed Apr 6, 201090,784 milesCA

IDLING AT STOP WITH FOOT FIRMLY ON BRAKE PEDAL. SUDDEN SURGE WITH AUDIBLE AND TACHOMETER INCREASE IN RPM. CAR JUMPED FORWARD SLIGHTLY. A FEW PRIOR MINOR RPM SURGES WITH FOOT ON BRAKE. THANKS TO THE RECENT NEWS RE TOYOTA. I KNEW TO SHOVE THE TRANSMISSION INTO PARK AND TURNED OFF THE IGNITION. *TR

Fuel System, Gasoline
Filed Feb 22, 2010MA

FUEL SMELL INSIDE AND OUTSIDE OF CABIN WHEN WEATHER IS COLD (20' OR BELOW). SHOP HAS EXAMINED THE VEHICLE AND CANNOT DETERMINE CAUSE. SEEN REFERENCES TO SIMILAR ISSUE WITH THE WRX MODEL AND FUEL LINES/CLAMP. *TR

Fuel System, Gasoline
Filed Dec 19, 200985,000 milesNJ

FUEL SMELL INSIDE CAR WHEN COLD OUTSIDE (APPROX. 25 DEG F) OCCURS EVERY WINTER AT THESE TEMPERATURES FOR LAST 3 YRS (AT LEAST) DEALERS NEVER FOUND ANYTHING. *TR

Service Brakes, Hydraulic
Filed May 24, 20099,971 milesMA

REPETITIVE FAILURE OF BOTH FRONT BRAKE ROTORS. ROTORS HAVE THICKNESS VARIATION WHICH CAUSES HEAVY BRAKE PULSATION AND STEERING WHEEL JUDDER FROM SIDE TO SIDE WHEN BRAKING FROM GREATER THAN 45 MPH. FIRST COMPLAINT 6/18/03 9971 MILES FRONT ROTORS WERE RESURFACED. SECOND COMPLAINT 5/3/04 16180 MILES RESURFACE FRONT ROTORS. THIRD COMPLAINT 4/7/05 23013 MILES RESURFACE FRONT ROTORS REPLACE FRONT BRAKE PADS. FOURTH COMPLAINT 5/20/08 42147 MILES REPLACE FRONT ROTORS AND FRONT BRAKE PADS. FIFTH COMPLAINT 3/17/09 49719 MILES RESURFACE FRONT ROTORS. SUBRAU DOES HAVE A CUSTOMER PAY UPGRADE IN THEIR TSB #: 06-33-04 DATE: 01/15/04 FOR 2001-2003 SUBARU VEHICLES TO MODIFY THE DISC BRAKE PAD. *TR

Fuel System, Gasoline
Filed Jan 24, 2009105,000 milesCT

BOTH MY 2001 AND 2002 SUBARU OUTBACKS HAD A STRONG SMELL OF GASOLINE IN THE CABIN WHEN STARTING THE CARS. A CHECK UNDER THE HOOD SHOWED GASOLINE DRIPPING FROM SEVERAL OF THE RUBBER FUEL LINES WHERE THEY JOINED METAL FUEL LINES. THE FUEL WAS DRIPPING ONTO THE ENGINE AND RUNNING DOWN TO THE GROUND. UPON TIGHTENING THE FUEL LINE CLAMPS THE PROBLEM STOPPED. WHEN I USED GOOGLE TO CHECK ON THE PROBLEM THERE WAS SEVERAL 100,000 HITS WITH THE SAME PROBLEM. IT SEEMS TO BE RELATED TO LOW TEMPERATURE <+10F. *TR

Fuel System, Gasoline
Filed Jan 20, 200966,000 milesVA

MY 2002 SUBARU LEGACY OUTBACK WAGON, 2.5 LITER ENGINE, LEAKED FUEL FROM THE FUEL LINE. THIS WAS MOST PRONOUNCED ON A COLD DAY. THERE ARE MANY REPORTS OF THE SAME PROBLEMS. MY SUBARU DEALER TOLD ME THAT THIS PROBLEM IS COMMON. THOUGH WE SMELLED THE STRONG FUEL ODOR, FORTUNATELY, THERE WASN'T A FIRE. THE CAR IS NOW BEING REPAIRED AND WILL BE READY 01/21/09. THE ESTIMATED COST OF THE REPAIR IS $485. SUBARU KNOWS ABOUT THE PROBLEM AND REDESIGNED THE PART. THEY REFUSE TO COVER IT BECAUSE THEY SAY THE SERVICE BULLETIN NUMBER 09-36-03, ISSUED 04/01/03 ONLY APPLIES TO THE WRX, EVEN THOUGH THE OUTBACK HAS A SIMILAR SETUP. *TR

Service Brakes, Hydraulic
Filed Jan 14, 200965,000 milesPA

MY 2002 SUBARU OUTBACK HAD FRONT ROTOR FAILURE IN 2007-----THE FINS THAT HOLD THE ROTORS TOGETHER RUSTED AND BROKE. WHEN YOU CHECKED THE ROTOR THICKNESS WITH A MICROMETER IT WAS FINE BUT WHEN YOU APPLIED BRAKES THE PRESSURE SQUEEZED THE SURFACES TOGETHER AND MADE IT FEEL LIKE THE ROTORS WERE WARPED---ALSO UNDETECTABLE BY RUNOUT GAGE. *TR

Power Train
Filed Dec 26, 200820,000 milesIL

CLUTCH DEFECTS NOT ACKNOWLEDGED AND NOT REPAIRED BY THE DEALER ON A SUBARU OUTBACK 20002. DEALERSHIP: LIBERTY, 1000 E PARK AVENUE, LIBERTYVILLE, IL 60048 PROBLEM STARTED IN 2003 AND LASTED TO THIS DATE. IN AUG 2008, DEALER ACKNOWLEDGED PRESENT DEFAULT BUT REFUSED TO CONCEDE THAT THERE WAS A PROBLEM FROM THE START. WHEN THE CAR WAS SERVICED ON MANY OCCASIONS STARTED IN 2003 (OIL CHANGES) WE MENTIONED A PROBLEM WITH THE CLUTCH. THE DEALER BLAMED THE "NEW HYDRAULIC CLUTCH" AND GAVE US THE RUN-AROUND. NOW IN 2008, 3 YEARS LATER, THEY "DISCOVERED" THE CLUTCH PROBLEM AND WANTS TO CHARGE $1,300.00 TO FIX IT. WE REFUSED TO HAVE TO PAY FOR SOMETHING THAT SHOULD HAVE BEEN DONE UNDER WARRANTY. ANOTHER GARAGE TOLD US THAT SUBARU HAD ISSUED AN ADVISORY ABOUT THE EXACT SAME PROBLEM BUT THE DEALER NEVER TOLD US. THE CLUTCH IS STILL NOT REPAIRED. BOTH MY WIFE AND I HAVE DRIVEN MANY MANUAL GEAR SHIFT CARS WITH NO PROBLEMS, HAVING DRIVEN OUR PREVIOUS 1992 SUBARU OUTBACK TO 140,000 BEFORE IT NEEDED A CLUTCH REPAIR. THE CLUTCH ON THE 2002 HAS BEEN A PROBLEM ALMOST RIGHT FROM THE START. WE HAVE SERVICE REPORT DATED 06/17/05 INVOICE # SUCS426989 SAYING: " REF#2 03SUZ : DRIVE LINE - TECK :553 - CUSTOMER STATES AT TIMES VEHICLE SHAKES WHEN LETTING OUT THE CLUTCH AND TAKING OFF, MORE AMPLIFIED AFTER VEHICLE HAS BEEN SITTING. ---INSPECTED VEHICLE, COULD NOT DUPLICATE CONDITION AT THIS TIME- THIS WAS NOT THE FIRST TIME WE REPORTED THE PROBLEM, BUT IT IS THE FIRST WRITTEN ACKNOWLEDGEMENT FROM THE DEALER

Fuel System, Gasoline
Filed Dec 23, 200864,000 milesPA

2002 SUBARU OUTBACK- DEC. 08'- EXPERIENCING VERY STRONG FUEL SMELL IN CABIN OF VEHICLE DURING COLD WEATHER. SAME SCENARIO UNFOLDED LAST YR. 07' WHEN IT GOT COLD. LAST YEAR DEALER CHARGED FOR INSPECT AND TIGHTENING OF CLAMPS ALONG FUEL LINES. THIS IS A KNOWN PROBLEM WITH THE SUBARU OUTBACKS..WHY NO RECALL?..WITH FUEL LINE LEAKS AS COMMON AS THEY ARE WITH THIS MODEL I AM SURPRISED THERE IS NO RECALL. IS THERE ANYTHING SUBARU IS OFFERING TO HELP OWNERS RECOVER MONIES BEING SPENT ON THIS FIX? *TR

Fuel System, Other
Filed Dec 18, 200850,000 milesCO

WHEN THE TEMPERATURE IS BELOW 30 DEGREES, THERE IS A STRONG FUEL SMELL IN THE CAB WHEN THE HEATER IS RUNNING. THIS HAS BEEN A PROBLEM FOR THE LAST 3 YEARS IN MY 2002 SUBARU OUTBACK. I TRIED CORRECTING THE PROBLEM BY TIGHTENING THE BRACKETS IN THE FUEL LINE AND THIS HAS NOT HELPED. MY INTERNET RESEARCH INDICATES THIS IS A COMMON PROBLEM FOR SUBARUS (DIFFERENT MODELS AND YEARS). I AM SURPRISED THIS HAS NOT BEEN RECALLED. IN SOME CASES, IT IS DUE TO LOOSE BRACKETS AND IN OTHERS LEAKY GASKETS IN THE FUEL INJECTOR. THIS IS CLEARLY A HEALTH ISSUE. I CANNOT DRIVE MY CAR WITH MY TWO SMALL CHILDREN WITH THE HEATER RUNNING (EVEN WITHOUT THE HEATER THERE IS A RESIDUAL FUEL SMELL). *TR

SteeringCrash1 injured
Filed Nov 25, 200890,000 milesNY

TL*THE CONTACT OWNS A 2002 SUBARU OUTBACK. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL LOCKED ON SEVERAL OCCASIONS WHEN THE CONTACT ATTEMPTED TO TURN THE WHEEL. THE DEALER COULD NOT DUPLICATE THE FAILURE OR MAKE ANY REPAIRS. ON A SEPARATE OCCASION, THE DRIVER ATTEMPTED TO MAKE A RIGHT TURN, BUT THE STEERING LOCKED UP AGAIN AND COULD NOT BE TURNED. THE VEHICLE CRASHED INTO THE GUARD RAIL, BUT THE CONTACT SUSTAINED MINOR INJURIES. THE VEHICLE SUSTAINED MAJOR DAMAGE AND WAS WAITING FOR THE INSURANCE AGENCY TO DETERMINE IF IT WAS DESTROYED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS LESS THAN 90,000 AND CURRENT MILEAGE WAS 100,000.

Fuel System, Gasoline
Filed Oct 4, 200890,000 milesUT

REPEAT FUEL LINE LEAKS IN 2002 SUBARU OUTBACK WGN. THERE ARE A TOTAL OF SEVEN FLEXIBLE RUBBER HOSES THAT CONNECT THE FUEL LINE AS IT PASSES THROUGH THE CHASSIS. WHEN WEATHER IS COLD, HOSE CLAMPS/RUBBER HOSES LEAK. MY LOCAL DEALER SEEMED TO BE WELL AWARE OF THE PROBLEM, WHICH HAS NOT BE ADDRESSED, AND SAID THAT SUBARU HAS NO PLANES TO FIX THE PROBLEM. OUTSIDE OF CAR, PASSAGE CABIN REEK OF RAW FUEL. *TR

Complaints 1-50 of 143, newest first, reproduced as filed.

Across model years

Worst on record: 2019
YearComplaintsRecallsFiresDeathsAssessment
202621000Routine
202583020Routine
2024106020Routine
202389210Routine
2022465440Above average
2021299420Above average
2020904670Above average
20191,036320Above average
2018816340Above average
2017921430Do not drive
2016643430Do not drive
2015510550Do not drive
20142081020Above average
20132971261Fatalities reported
20122951660Above average
20116531660Above average
20103601830Above average
20091061330Routine
2008226830Above average
2007130820Routine
2006277730Above average
2005273930Above average
2004901140Routine
2003931510Routine
2002 — this page143500Routine
2001171450Routine
2000207253Fatalities reported
1999111110Routine
1998127221Fatalities reported
199779420Routine
199646210Routine
19952100Routine

Compare every Outback year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Nov 29, 2013. Source: NHTSA Office of Defects Investigation.