Owners filed 46 complaints about this vehicle with federal regulators, most often about the air bags › frontal. It has been recalled 2 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Engine and Engine Cooling › Engine
5
0
0
0
Air Bags › Frontal
5
4
0
1
Wheels
3
1
0
1
Vehicle Speed Control
3
0
0
0
Structure › Body
3
2
0
2
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
3
1
0
0
Power Train › Automatic Transmission
2
0
0
0
Engine and Engine Cooling › Exhaust System
2
0
0
0
Engine and Engine Cooling
2
0
0
0
Vehicle Speed Control › Linkages
1
1
0
2
2 safety recalls
Part 573 reports
Suspension › Front › Springs › Coil Springs01V216000
Filed Jun 25, 2001180,000 vehiclesSubaru Of America, Inc.
Defect. VEHICLE DESCRIPTION: PASSENGER VEHICLES EQUIPPED WITH FRONT COIL SPRINGS ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW YORK, NEW JERSEY, NEW HAMPSHIRE, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, VIRGINIA, WEST VIRGINIA, AND WISCONSIN, AND IN THE DISTRICT OF COLUMBIA. THE FRONT COIL SPRINGS WERE PRODUCED WITH POOR PAINT QUALITY WHICH, AFTER CONTINUED EXPOSURE TO CORROSIVE SALT, CAN RESULT IN BREAKAGE OF THE SPRING.
Risk. DEPENDING ON THE LOCATION OF THE FRACTURE, A BROKEN SPRING COULD MOVE PAST THE SPRING SEAT AND CONTACT A FRONT TIRE. SOME TIRES HAVE DEFLATED DUE TO CONTACT WITH A BROKEN SPRING.
Remedy. DEALERS WILL NOTIFIY CUSTOMERS TO BRING THEIR VEHICLE TO AN AUTHORIZE DEALERSHIP TO HAVE A SPRING GUARD INSTALLED ON BOTH FRONT STRUTS TO PREVENT TIRE PUNCTURE AND REPLACE ANY BROKEN SPRINGS FREE OF CHARGE. OWNER NOTIFICATION BEGAN SEPTEMBER 18, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SUBARU AT 1-800-782-2783.
Suspension › Front › Springs › Leaf Spring Assembly › Hanger,bracket98V091000
Filed May 4, 199829,442 vehiclesSubaru Of America, Inc.
Defect. VEHICLE DESCRIPTION: PASSENGER STATION WAGON, SEDAN AND SPORT UTILITY VEHICLES. DUE TO IMPROPER WELDING, FRACTURES CAN OCCUR ON THE SUPPORT BRACKET OF THE FRONT TRANSVERSE LINK.
Risk. SUCH FRACTURES CAN RESULT IN PARTIAL OR COMPLETE SEPARATION OF THE BRACKET CAUSING A FAILURE OF THE LOWER SUSPENSION MOUNTING, LEADING TO A LOSS OF VEHICLE CONTROL.
Remedy. DEALERS WILL INSPECT AND REPLACE IF NECESSARY THE FRONT SUSPENSION SUPPORT BRACKETS.
What owners reported
Newest filings
Service Brakes
Filed Apr 5, 2014258,000 milesWI
WHENEVER THE CAR HAS BEEN PARKED IN SUB-ZERO TEMPERATURES FOR A MINIMUM OF THREE HOURS, THE CHECK VALVE IN THE BRAKE BOOSTER VACUUM HOSE WILL FREEZE IN PLACE AND RESULTS IN NO POWER ASSIST BRAKING. THE FIRST APPLICATION OF THE BRAKES WOULD BE NORMAL AS THERE WAS RESIDUAL VACUUM IN THE BOOSTER. ADDITIONAL APPLICATION OF THE BRAKES WOULD HAVE NO POWER ASSIST AT ALL. MULTIPLE PUMPS OF THE BRAKE PEDAL WOULD BE REQUIRED TO BREAK LOOSE THE CHECK VALVE AND RESTORE NORMAL BRAKING. THIS CAR WAS NEW TO ME IN 2013 AND I WAS UNAWARE OF THIS DEFECT. THE FIRST FEW TIMES IT HAPPENED TO ME, I WENT THROUGH STOP SIGNS NOT KNOWING THAT I HAD NO POWER ASSIST BRAKES. NOW THAT I KNOW WHAT TO EXPECT- BEFORE PUTTING THE CAR INTO GEAR, I WOULD TEST THE BRAKE PEDAL AT LEAST THREE TIMES. WHEN THE CHECK VALVE IS FROZEN, I WOULD FEEL NORMAL PEDAL PRESSURE THE FIRST TIME THEN THE PEDAL WOULD GO HARD THE SECOND TIME. I WOULD THEN HAVE TO DEPRESS THE PEDAL MULTIPLE TIMES UNTIL I FELT THE CHECK VALVE BREAK FREE AND NORMAL PEDAL PRESSURE WAS RESTORED. *TR
Structure › BodyCrash1 injured
Filed Feb 21, 201487,696 milesIL
RECENTLY PURCHASED (1/17/14) VEHICLE A CATASTROPHIC LOSS AFTER PAX SIDE T-BONE @ A/B PILLAR SUBSEQUENT TO HILL HOLDER SELF-ACTIVATION CAUSED UNRECOVERABLE YAWED SLIDE/SKID (TO A NON-INPUTTED STOP FROM 40-0MPH IN +/- .25MI.) DURING BRAKE/DOWNSHIFT CONTROL INPUT ON (ISTHA FOIA FILE)% UPHILL GRADE IN 4-6" SNOW ACCUMULATION ON NEGLECTFULLY MAINTAINED EISENHOWER INTERSTATE HIGHWAY SYSTEM (TO WIT: IL TOLLWAY: SB I-294 @ MPH 39.5). CDL'D OWNER/OPERATOR SUFFERING EFFECTS PTSD + RIGHT SIDE BFT/HARD-IMPACT ORTHOPEDIC JOINT/RELATED INJURIES. *TR
Structure › BodyCrash1 injured
Filed Feb 21, 201487,696 milesIL
RECENTLY PURCHASED (1/17/14) VEHICLE A CATASTROPHIC LOSS AFTER PAX SIDE T-BONE @ A/B PILLAR SUBSEQUENT TO HILL HOLDER SELF-ACTIVATION CAUSED UNRECOVERABLE YAWED SLIDE/SKID (TO A NON-INPUTTED STOP FROM 40-0MPH IN +/- .25MI.) DURING BRAKE/DOWNSHIFT CONTROL INPUT ON (ISTHA FOIA FILE)% UPHILL GRADE IN 4-6" SNOW ACCUMULATION ON NEGLECTFULLY MAINTAINED [UNCLOSED/FEMA/IEMA] EISENHOWER INTERSTATE HIGHWAY SYSTEM (TO WIT: IL TOLLWAY: SB I-294 @ MPH 39.5). CDL'D OWNER/OPERATOR SUFFERING EFFECTS PTSD + RIGHT SIDE BFT/HARD-IMPACT ORTHOPEDIC JOINT/RELATED INJURIES. IL STATE POLICE DIST. #15 STAR #6274 CONTRIBUTED TO CAUSE VIA IMPROPER LANE USAGE (+/-20MPH/#2LN {VS. #4/5} W/4WAY HAZARDS ON/DUTY E-LIGHTS OFF/OBSCURED) IN VIRTUALLY UNRECOGNIZABLE SNOW-COVERED (INCL. GREENHOUSE) MARKED DUTY VEHICLE,+ FAILURE TO STOP/CITE SEMI-TRUCK (LIKE SPEED) IN #1LN. *TR
Engine and Engine Cooling
Filed Jan 14, 2010100,000 milesCT
WHILE DRIVING VERY BUSY HIGHWAY, THE TEMPERATURE GAUGE WENT ALL THE WAY TO "H". I PULLED OVER AND NOTICED SOME STEAM UNDER HOOD. ADDED SOME WATER. A LITTLE LATER, STILL ON "H". MECHANIC WHO HAS SERVICED MY 1996 SUBARU OUTBACK SINCE I GOT IT IN 1998 SAID IT HAD A BLOWN HEAD GASKET, COMMON WITH SUBARUS. IN 2009 I HAD THE 90K MILE MAINTENANCE DONE, VERY EXPENSIVE. ALSO HAD ALL NEW BRAKES, VERY EXPENSIVE. ALSO FOUR NEW TIRES AND LAST MONTH, A NEW BATTERY. ALSO, LAST MONTH, HAD OIL CHANGE. I HAVE NEVER RECEIVED EVEN ONE RECALL NOTICE FROM SUBARU, EVEN THOUGH THEY KNEW ALL ALONG THAT THEIR HEAD GASKETS ARE FAILING IN THEIR CARS. I WANTED MY OUTBACK TO LAST MANY MORE YEARS BUT NOW MUST JUNK IT BECAUSE OF A FAULTY HEAD GASKET. MECHANIC SAID IT'S USELESS TO FIX HEAD GASKET OR REPLACE IT, AND TOLD ME TO GET A NEW CAR, WHICH I CANNOT AFFORD. MECHANIC PUT CHEMICAL IN LINE WHICH IS SUPPOSED TO SEAL ANY LEAKS (NO GUARANTEES). I OFTEN VISIT MY DAUGHTER, WHO IS RECUPERATING FROM BREAST CANCER, IN THE NORTHEAST PART OF CT, IN A VERY SECLUDED AREA OF FEW HOMES, NO BUSINESSES. TO HAVE CAR FAILURE IN THE WOODS WOULD PROBABLY GIVE THIS 70 YEAR OLD A HEART ATTACK. *TR
Engine and Engine Cooling › Engine
Filed Oct 26, 2009166,000 milesOH
CAR OVERHEATED WITHOUT WARNING. SUSPECT HEADGASKET FAILURE ALLOWING COOLANT TO ESCAPE AND ENGINE TO OVERHEAT . (POTENTIAL FOR CAR TO UNEXPECTEDLY STALL ON INTERSTATE) UPON INTERNET SEARCH FOUND THAT HUNDREDS OF THE SUBARU 2.5L ENGINES SUFFER FROM SAME CONDITION (1995-1999). HTTP://HOME.COMCAST.NET/~SKIPNOSPAM/. *TR
Vehicle Speed Control
Filed Jan 22, 2009186,000 milesWV
TL*THE CONTACT OWNS A 1996 SUBARU OUTBACK. WHEN THE CONTACT PLACED HER VEHICLE INTO REVERSE AND THEN DRIVE, IT SPED OFF ON ITS OWN AND DID NOT RESPOND WHEN THE BRAKE AND ACCELERATOR PEDALS WERE DEPRESSED. THE CONTACT DID NOT HAVE CONTROL OVER THE STEERING AS WELL. SHE ATTEMPTED TO STEER THE VEHICLE INTO TALL GRASS; HOWEVER, APPROXIMATELY 25 FEET LATER, THE VEHICLE SUDDENLY BEGAN TO RESPOND AND SHE WAS ABLE TO TAKE CONTROL. SHE CALLED SEVERAL DEALERS, BUT THEY CLAIMED TO NEVER HAVE HEARD OF THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 196,000 AND FAILURE MILEAGE WAS APPROXIMATELY 186,000.
Engine and Engine Cooling › Engine
Filed Apr 28, 2008161,423 milesMN
1. JUST BOUGHT FROM DEALER. GOING TO GET GAS. 2. OVERHEATING. AUTO MECHANIC SAID OIL IN THE ANTIFREEZE. HEAD GASKET. 3. REPAIRED HEAD GASKET ETC. *TR
Suspension › Front › Springs › Coil Springs
Filed Jun 1, 2006169,000 milesMA
ACCORDING TO SUBARU IN NHTSA RECALL NO. 01V-216, THE PROTECTIVE PAINT WAS APPLIED INCORRECTLY TO '96 SUBARU LEGACY OUTBACK SPRINGS WHICH LEADS THEM TO RUST AND BREAK. SUBARU WILL REPLACE THE FRONT SPRINGS BUT WILL NOT REPLACE THE REAR SPRINGS, EVEN THOUGH THE SAME PROBLEM OCCURS ON BOTH FRONT AND REAR SPRINGS. BOTH OF MY FRONT SPRINGS BROKE, ONE OF MY REAR SPRINGS BROKE, AND THE OTHER REAR SPRING IS CRACKED AND BREAKING. WHEN THE REAR SPRINGS BREAK THERE IS THE SAME SAFETY ISSUE AS WHEN THE FRONT SPRINGS BREAK, THAT BEING THAT THE CAR MAY BECOME UNCONTROLLABLE WHICH COULD BE FATAL AT HIGHWAY SPEEDS. PLEASE PROMPT SUBARU TO RECALL THE REAR SPRINGS AS WELL AS THE FRONT TO MITIGATE THIS SAFETY ISSUE. THANKS. *JB
Engine and Engine Cooling
Filed Dec 13, 2005185,000 milesAK
CAR SEEMED TO BE RUNNING FINE BUT RADIATOR TEMP WAS HIGH. TOOK CAR INTO REPAIR SHOP, CRACKED HEAD GASKET. CALLED SUBARU, THEY OFFERED NO HELP OR ADVICE. COST TO REPAIR IS AT A TOTAL LOSS TO ME, A COLLEGE STUDENT. SUBARU DEALER SAID CRACKED HEAD GASKET IS A PROBLEM IN SUBARUS. I WOULD HAVE NOT BOUGHT THIS CAR IF I KNEW IT WOULD HAVE THESE KIND OF PROBLEMS. PART TO BE REPLACED IS HEAD GASKET. *JB
Fuel System, Gasoline › Delivery › Hoses, Lines/Piping, and Fittings
Filed Aug 22, 2005135,906 milesME
DT: THE CONSUMER STATES THAT THE 1996 SUBARU OUTBACK WAS HAVING A PROBLEM WITH THE GAS TANK FILLER GUARD AND PIPE. THE GUARD RUSTED FROM DEBRIS OVER THE YEARS, AND DIRT AND DEBRIS WERE GETTING UNDERNEATH THE GUARD. THE RESULT WAS RUSTING AND LEAKING GAS FROM THE GAS TANK. THE GAS TANK WAS NOTICED LEAKING LAST WEEK. THE OWNER HAS CONTACTED THE DEALER, HAS E-MAILED AND CONTACTED SUBARU VIA PHONE. THEY SEEMED NOT INTERESTED IN THE FACT THAT THE CAR WAS OLD. *AK
Fuel System, Gasoline › Fuel Injection System
Filed Jul 19, 2005903,086 milesNJ
DT: 1996 SUBARU OUTBACK CALLER COMPLAINED ABOUT THE FUEL INJECTION .SYSTEM. WHEN STARTING THE CAR IT SHUT OFF AGAIN. WHEN DRIVING IT DIDN'T HAVE ANY SPEED, THE SPEED ODOMETER WAS 60 MPH WHEN GOING 40 MPH. SOMETIMES IT WILL PICK UP SPEED AND SOMETIMES IT WON'T. TOOK VEHICLE TO DEALER AND HE WOULD NOT WORK ON THIS CAR. THE CAR WILL NOT ACCELERATE, AND HE WOULD NOT LISTEN . THE CAR WAS PARKED ON THE ROAD SIDE NOW AND IT WILL NOT RUN. THE CAR VIBRATED WHEN TRYING TO START THE CAR TODAY. AND THE CAR WILL NOT START. THIS HAS BEEN HAPPENING FOR THE LAST TWO WEEKS AND TODAY THE CAR JUST DIED. *AK
Air BagsCrash
Filed Mar 22, 2005CO
WHILE SITTING AT A INTERSECTION WAITING FOR THE LIGHT TO CHANGE THE AIR BAGS WENT OFF INADVERTENTLY. DRIVER WAS NOT INJURED, AND THE VEHICLE WAS TOWED TO THE DEALER. A CAUSE COULD NOT BE DETERMINED AT THIS TIME. *AK
Exterior Lighting › Headlights
Filed Mar 10, 200580,000 milesFL
A PERMANENT HAZING OF THE HEADLIGHT LENSES HAS BEEN PROGRESSIVELY GETTING WORSE, AND CANNOT BE REMOVED. THIS HAS CAUSED SAFE NIGHT DRIVING ILLUMINATION TO DROP DRAMATICALLY.*AK
Engine and Engine Cooling › Engine
Filed Dec 6, 200497,600 milesNY
CAR STARTED AND RAN NORMALLY FOR 5 TO 10 MINUTES ALONG A COUNTRY ROAD AT ABOUT 45 MPH, VEHICLE SUDDENLY ACCELERATED TO FULL THROTTLE. POKED ACCELERATOR PEDAL A FEW TIMES WITH NO RESULT, AND PEDAL DID NOT APPEAR TO BE STUCK DOWN. HELD SPEED OF VEHICLE DOWN WITH BOTH FEET HARD ON BRAKE PEDAL. VEHICLE RETURNED TO NEAR NORMAL OPERATING CONDITION ON ITS OWN AFTER ABOUT 30 SEC TO 1 MIN, ALTHOUGH VEHICLE COULD MAINTAIN 30-40 MPH WHEN NOT TOUCHING EITHER ACCELERATOR OR BRAKE. RETURNED TO FULLY NORMAL OPERATING CONDITION AFTER A FEW MINUTES. THIS WAS THE SECOND OCCURRENCE IN LESS THAN TWO WEEKS. IN THE FIRST OCCURRENCE, VEHICLE WAS HARD TO START FOR SEVERAL SECONDS, THEN WHEN DID START RACED TO EXTREMELY HIGH IDLE FOR SEVERAL MINUTES. POKING ACCELERATOR PEDAL HAD NO EFFECT. VEHICLE RETURNED TO NORMAL OPERATING CONDITION AFTER BEING TURNED OFF AND RE-STARTED. VEHICLE WAS BROUGHT TO DEALER, BUT TECHNICIANS COULD NOT DUPLICATE PROBLEM, AND ALL DIAGNOSTIC CHECKS WERE NEGATIVE. PROBLEM IS STILL UNRESOLVED.*AK
Power Train › Automatic Transmission
Filed Nov 18, 2004MI
I DRIVE A 1996 OUTBACK WITH 116,000 MILES ON IT. I'VE READ ABOUT POSSIBLE RECALLS PERTAINING TO THE TRANSMISSIONS BINDING IN TURNS, WHICH IS WHAT I'M EXPEREINCING NOW. I'VE BEEN TOLD THAT IF IT GETS TOO BAD, IT MAY BREAK AN AXLE OR SOMETHING. IF IT IS A RECOGNIZED PROBLEM/MISTAKE, I'D REALLY LIKE TO SEE A RECALL.*AK
Engine and Engine Cooling › Exhaust System
Filed Jan 15, 2004115,000 milesUT
BLEW A HEAD GASKET WHICH LEAKED ANTIFREEZE THROUGHOUT THE ENGINE CAUSING MANY OTHER PARTS FAILURES. FOR EXAMPLE, O2 SENSORS. TOTAL COST OF REPAIRING VEHICLE - $4,800
Engine and Engine Cooling › Engine
Filed Apr 27, 2003115,000 milesUT
BLEW A HEAD GASKET WHILE TRAVELING WITH TWO CHILDREN. BROKE DOWN AND HAD TO WAIT ON SIDE OF BUSY ROAD WITH ONE YEAR OLD AND TWO YEAR OLD. THE CAR,A 1996 OUTBACK ONLY HAD 115,000 MILES ON IT. REAL LOW FOR THIS TYPE OF INCIDENT. *NLM
Tires › Tread/Belt
Filed Apr 7, 2003KY
COMPLETE SEPARATION OF TREAD FROM BODY AND SIDEWALL OF RIGHT FRONT MICHELIN HARMONY TIRE. TIRES IN SERVICE FOR THREE MONTHS ON A SUBARU LEGACY WAGON. *JB
Wheels
Filed Sep 24, 2002PA
CONSUMER STATES WHEELS ARE OXDIZING/CORRODING AND AIR IS LEAKING IN ALL TIRES. CHECKED BY DEALER WHO OXIDIZED THE TIRES.*JB
Suspension › Front › Wheel Bearing
Filed Jun 18, 2002PA
ON SEVRAL OCCASIONS, THE LEFT AND RIGHT BEARINGS FAILED CAUSING DAMAGE TO THE AXLE ASSEMBLY. BEARINGS HAD TO BE REPLACED TWICE. DEALER NOTIFIED. *TT
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jun 25, 2001. Source: NHTSA Office of Defects Investigation.