Vehicle Speed Control › Accelerator Pedal · throttle and acceleration
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2 safety recalls
Part 573 reports
Power Train › Automatic Transmission › Park/Neutral Start Interlock Switch23V755000
Filed Nov 9, 202395,830 vehiclesSubaru of America, Inc.
Defect. Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.
Risk. An inoperative inhibitor switch may prevent the reverse lights from illuminating and the rearview camera image from displaying, increasing the risk of a crash.
Remedy. Dealers will replace the inhibitor switch, free of charge. Owner notification letters were mailed January 8, 2024. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WRQ-23.
Filed Sep 21, 20234,311 vehiclesSubaru of America, Inc.
Defect. Subaru of America, Inc. (Subaru) is recalling certain 2023 Outback, Legacy, Ascent, and Impreza vehicles. The center support bolts for the driveshaft may loosen, resulting in the disconnection of the front end of the driveshaft.
Risk. Separation of the front end of the driveshaft increases the risk of a crash.
Remedy. Dealers will clean the bolt mounting surfaces of the center support brace and install new bolts, free of charge. Owner notification letters were mailed November 20, 2023. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRN-23.
All 2 campaigns on file, newest first.
What owners reported
Newest filings
Lane Departure › Assist
Filed Sep 2, 2026CO
While driving on the highway I had my cruise control on with my driving assist turned on. My car tried to veer to the left, hard, almost into the guardrail. It had happened before but not as severe as this time. Going highway speed, I was lucky enough no one was next to me. Someone could have got seriously injured!
Service Brakes
Filed Aug 20, 2026MO
Driving at speeds around 40 and when braking to turn, the brakes jerk and feel like they are not engaging properly. It has happened to a different driver, twice both times on a 90 degree day, a few minutes after the vehicle had been started and the air conditioner was running on high. After this happened we Googled the issue to see what the problem could be. The Google search shows a Subaru Service Bulletin #16-150-24R, 09/13/24, revised 12/03/24, showing our year and model of vehicle and a VIN # for all those models as TBD. The service bulletin list the exact problem that we had, and listed the AC running. The service bulletin list a fix of replacing the Transmission Control Module. This would be covered under 5 year 60K miles warranty for the Powertrain. Local Subaru dealer doesn't want to fix it because they can't replicate it by driving it. Subaru Customer Advocacy doesn't want to do anything because my VIN is not listed and they say the TSB are not for the customers to see. They refuse to let me talk with anyone further who would determine which VINs are going to be covered in this TSB.
Phantom Braking of Pre-Collision Braking 2023 Subaru Outback Turbo Wednesday, July 29, 2026. 9:30 am, sunny day Driving south on local city street. Brakes slammed on, car stopped, flashing yellow lights on left Combination Meter stating that Pre-Collision Braking was activated. There was no vehicle/obstacle/animal in the road. No parked cars, no cars backing out of a driveway. Road was completely clear. No strange shadows, no cracks in street. Pre-collision braking system hallucinated an obstacle and activated, throwing me forward into steering wheel, and dog in the back seat thrown forward into back of driver’s seat. Restarted car and drove off. Turned off system every time I drove the car until I took it to the dealer 2 days later. Problem was not reproduced by dealer . No messages or warning lights prior to incident. The repair order stated that there was a "sticky" substance on the windshield, but I had just had the car washed. I didn't notice anything on the windshield.
Tires
Filed Jul 30, 2026OR
The original equipment Yokohama Avid GT tires experienced rapid, catastrophic structural degradation (extreme inner-edge wear and chunking of the exterior edge over ~7,000 mi.). I have photos of the tires, and Carr Subaru (Beaverton, OR) has one of the tires available for inspection. I am the original owner of this vehicle. It has been regularly serviced at the appropriate intervals by the dealership where it was purchased in November 2022. At ~15,000 mi., the tires were rotated and the alignment was adjusted by the dealership. Between 15,000 and 22,000 mi., the tires completely wore through. When I noticed the wear, I brought the car to the dealership to replace the tires, check the alignment, and check whether there might be other issues contributing to the tire degradation. According to the service department, the alignment was within spec when the car arrived, but the inner tread was completely smooth, the outer tread was coming apart, and the tires "were within 1,000 miles of a blowout." I regularly transport my children in this vehicle on the steep, windy, rainy roads of [XXX]. If the tires had blown out or lost traction due to wear, my family, cyclists, pedestrians, or I could have been badly injured or killed. Additionally, on the morning before I discovered the extreme tire wear, I drove my wife and children 45 mi. on XXX from [XXX] to [XXX]. If the tire had blown out when we were going 65 mph on the heavily-traveled highway, it could have been catastrophic for us an
Electrical System
Filed Jul 8, 2026FL
The Advanced Driver Assistance System (EyeSight/Automatic Emergency Braking), the Service Brakes, and the Central Electrical System malfunctioned. The vehicle is currently held at an authorized dealership and is available for inspection.On Monday, June 22, 2026, at approximately 4:47 PM, while traveling at highway speeds on I-295 South under clear weather conditions, the vehicle suffered a catastrophic, unprompted automatic emergency braking event. While my right turn signal was active and I was initiating a lane change to pass a truck, the autonomous braking system engaged with maximum force, pulling the brake pedal completely to the floorboards with zero obstacles present. A consumer mobile telematics application (Life360) officially registered the extreme hard-braking event at 4:47 PM. This unprompted stop caused the vehicle to violently lose traction, fishtail across highway lanes, and nearly roll over in high-speed traffic, placing my life and the safety of surrounding motorists at extreme risk.Symptoms of systemic electrical network instability occurred prior to this failure, including a dashboard GPS clock that precisely jumps four hours ahead in specific geographic location, and a power rear liftgate/hatch that randomly opens only halfway or reverses direction unprompted. Furthermore, this identical bouncing and jumping brake system behavior was first reported to an authorized dealership service center in November 2023 at 14,435 miles while operating on factory-origin
Vehicle Speed Control › Accelerator PedalCrash
Filed Apr 15, 202620,300 milesFL
The contact owns a 2023 Subaru Outback. While turning into a parking spot, the accelerator pedal was slightly depressed, and the vehicle unintendedly accelerated, crashing into a parked vehicle on the driver's side. The contact stated that the vehicle continued to move forward after the crash into the next parking spot. No warning lights illuminated. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 20,300.
Electrical System
Filed Dec 3, 2025UT
Recently, in my 2023 Subaru Outback, I have been having pop-up ads for SirusXM take over my infotainment screen. The ad appears in the center, does not allow the user to interact with the screen - including air conditioning control and traction control selection - and will not go away until I acknowledge the ad. It has appeared when I start the vehicle and while I am driving. I contacted Subaru of America; they first told me to contact SiriusXM. I asked why I was being told to contact SiriusXM for a pop-up ad in my Subaru - of course SiriusXM wants to advertise to consumers, but why would Subaru allow them to display ads in my car whenever they chose? I own my car outright; it is neither a lease nor do I owe money on it, so I should control what sort of media is presented to me and when, and I definitely shouldn't have third party ads appearing in my car at random times without my consent. I was persistent with the Subaru of America representative, and then they claimed they would push an over-the-air software update to my car to resolve the issue, but that has not happened. Now I read that other people have been having this same issue, so I am very disappointed that Subaru would first tell me to call SiriusXM and second pretend like it was a software fluke, but I later read that hundreds of other consumers are having similar problems.
The contact owns a 2023 Subaru Outback. The contact stated that while walking around the vehicle attempting to put her husband in the passenger seat, the hatchback opened independently, and they both got pushed independently from the vehicle on the ground from the impact. The contact mentioned by the standers came out of the office to check on them and called 911 immediately. The contact stated that she sustained injuries to the knee and left shoulder, and her husband sustained injuries from the left elbow to the arm. Medical attention was required, and they were transported to the ER by ambulance. The contact stated that a police report was not filed. The contact stated that the failure was not diagnosed by a dealer or independent mechanic. The manufacturer was not notified of the failure. The approximate failure mileage was 23,000.
Unknown or Other
Filed Nov 20, 2025TX
I have had no working SOS safety button in case of a crash despite having a 3 year plan. This started after a Starlink update failed to load to this date. I took it to the dealer and my software was found to be up to date and I was told not a Subaru problem for months. I wrote to Subura America and told not to take the car in as no fix but any day but never came. I am to renew the Safety and Security on 12-12-2025 but I do not want to pay for an SOS safety alert that does not work. My Subaru told me that I was at fault for failing to take my car in for repair and stated they would cancel both safety and security plans, I repsonded by hanging up. I called Subaru American who did not respond. My 2023 Subaru Outback has 9000 miles. I am [XXX] old and disabled with a serious hip issue and a victim from another party of a HIPPA cyberattack when the government was closed. I assume your the Department of Transsportation does not care either. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical System
Filed Oct 24, 202524,200 milesMD
The contact owns a 2023 Subaru Outlook. The contact stated that while the vehicle was parked, the Starlink system failed to function as intended. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact was informed that it was a known failure; however, there was no fix available. In addition, the contact was informed that there were more than 44,000 consumers experiencing the failure. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 24,200.
Electrical System
Filed Jul 22, 2025NC
My 2023 Subaru Outback Wilderness experienced multiple complete failures to start over a 2-day period at 51,930 miles, creating significant safety risks and stranding situations.Component Failure: Battery system (SOA821B700, 620 CCA) failed to maintain charge when vehicle parked/off. Component replaced and available for inspection if retrieved from disposal. What Happened: Vehicle experienced repeated failure-to-start episodes over 2 consecutive days at 51,930 miles. While jump-startable, battery would not maintain charge for restart after any parking period. No warning lamps or messages preceded failures. Safety Risks: Created dangerous stranding situations in potentially unsafe locations. Loss of ability to restart in emergencies, failure of electrical systems (lights/hazards), risk of accidents when unable to restart in traffic situations. Professional Confirmation: Independent automotive shops tested battery/alternator systems confirming battery not holding charge per Subaru specifications, indicating systemic electrical drain issue. Manufacturer Inspection: Subaru dealer testing contradicted independent findings despite multiple documented failures. Customer Advocacy denied reimbursement claiming "normal wear" despite documented design deficiency. Known Defect: Failure directly relates to documented inadequacy in TSB 07-213-22R acknowledging original battery specification insufficient. TSB introduced higher-capacity replacement (SOA821B900, 750 CCA) requiring new mountin
Visibility/Wiper
Filed May 5, 2025NJ
Windshield was struck by a small stone. There was no immediate damage but over a period of several weeks 5 cracks appeared traversing the windshield top to bottom.
Electrical System
Filed Apr 9, 2025IN
The drivers side window frequently will not roll up. Has happened multiple times and dealership says they reset it but still does not work properly. In inclement weather conditions this is a serious safety issue. Most recent information is below
When going down my driveway, the (RAB) Reverse Automatic Braking system will often times turn itself off and not reset like the manual say's it should. I have to stop the car, shut it off and open the door to ensure everything is off and restart the car to get it to reset. It has been in the dealership, Subaru of Kennesaw, Kennesaw Ga 4 time for this issue. Last time it was in the dealership they had it for over a month. And it is still happening. This started after a software update done on 10-28-2024 and to date has happened 52 times since then. I have photo documentation of these instances. These exceeded the max allowable of your website so did no upload them.
Visibility/Wiper
Filed Mar 13, 2025FL
I have had several times where tiny road pebbles have kicked up hitting the windshield and have caused cracks. There is now also a crack forming where there has not been any impact. This is my second windshield replacement in two years. I have never had a windshield that has been as fragile as this one. It seems to be a manufacturing issue with the windshield. Based on research online, appears this is a known issue.
Power TrainCrash1 injured
Filed Jan 29, 2025TN
My car had an unintended acceleration that caused me to go in a ditch and hit a tree. I could not get car to stop when I realized it was increasing speed. It all happened very fast. My car was totaled. All airbags deployed. front right side of car was completely destroyed. There were no warnings. My insurance company has the car on their tow lot. I have sprains and bruises on my right side and a slight concussion. so thankful that I was not in a parking lot or in heavy traffic or near any walkers
Vehicle Speed Control › Accelerator PedalCrash
Filed Jan 27, 202512,800 milesCO
The contact owns a 2023 Subaru Outback. The contact stated that his wife was driving the vehicle and as she was entering into a parking spot and depressing the brake pedal, the vehicle experienced sudden unintended acceleration. The contact's wife reported that the vehicle had made an abnormal revving sound as if she had applied the accelerator. The front end of the vehicle jumped the parking bumper and crashed into the store's glass front. The wife stated that she had not noticed any warning lights or alarm chimes before the abnormal revving noise. The wife was not aware of the speed of the vehicle. The wife stated that the vehicle stopped and she had shifted the vehicle into reverse (R) and was able to reverse out from the storefront. The wife stated that she had not suffered any injuries. The police were called and issued the wife a citation. The vehicle had damage to the front bumper and the hood. The contact stated that there were some broken pieces of plastic missing and there was some deformation of the front edge of the hood. The contact stated that the vehicle was drivable. The contact stated that a similar incident had occurred to him last August as he was pulling into his residence garage. He stated that he heard an abnormal revving sound from the engine and he was able to stop the vehicle before it had crashed into the garage. The vehicle had been taken to a local dealer, however, the vehicle was not yet diagnosed and the vehicle was not repaired. The manufacturer
Service BrakesCrash
Filed Nov 30, 2024PA
The vehicle has received all scheduled and regular maintenance. I was driving right around the speed limit of 50 mph. Traffic was stopped ahead, and I had plenty of time and space to stop. I pressed the brake pedal, but continued to coast. I pressed it harder, all the way to the floor for at least four seconds, and there was no resistance, no feel of the antilock brakes kicking in, no emergency braking to avoid a collision, and no braking or slowing whatsoever. I could not safely swerve out of my lane, as there was no shoulder on my left and traffic on my right, and so there was an accident. The vehicle is currently at the body shop, and I told Stare Farm about the brakes, but they have no intention of investigating it.
Visibility › Windshield
Filed Nov 26, 2024NY
The WINDSHIELD cracked while I was driving on [XXX] unexpectedly and could have caused an accident, on [XXX] at approximately [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Tires
Filed Nov 9, 2024OR
225/65r17 102h 535 inside side wall of tire blew out on the freeway was able to stop and change it out. when i got home i checked the other ones and they are almost the same way they have 30000
Unknown or Other
Filed Oct 28, 2024CA
This complain is specific to the wireless charging pad featured in the Touring 2023 model I leased. The wireless charging pad overheats very quickly, thus overheating the phone it's charging. Even if the device is just plugged into a charging cord, located right next to the charging pad, it will overheat the phone, sometimes to the degree that the phone and the screen console will go blank. This has been incredibly dangerous when using the screen for navigation on the highway and the whole thing goes black/malfunctions, and this has happened quite a few times. The other frustrating issue is that the battery of my phone has overheated many times so it doesn't hold much of a charge anymore. The other issue is that the Eyesight function, which is necessary for cruise control, goes out often and completely malfunctions in head-on strong sunlight, which is often in Southern California.
Power Train
Filed Oct 19, 2024NJ
When coming to a stop at a stop sign, the car jerks and the engine appears to stall. I have brought it to 2 dealerships and both have said that it is "normal". I have had dozens of cars and none have ever performed in this manner. The adaptive cruise control and automatic emergency braking frequently brakes for no reason or does not recognize cars in front of me. It regularly misses large objects directly in front of the car. The system also has a lot of failures and turns itself off randomly for unknown reasons. (again, "working as designed")
Visibility/Wiper
Filed Sep 12, 2024OK
Windshield developed a small crack when struck by a tiny piece of road debris. It appears unrepairable. This requires a windshield replacement and recalibration of the eyesight technology. Seemed to easily be damaged beyond repair.
Service Brakes
Filed Aug 22, 2024TX
Car pulses randomly when braking, usually begins once speed drops below 20mph. Dealership completed a “reset and relearn” per Subaru’s instructions, which made the problem occur more often than before. Problem was brought to the dealerships attention shortly after purchase, but unable to assist until they were able to duplicate the problem, which happened in July 2024 after the reset and relearn was completed at 24k service. Vehicle was brought to dealership at least six times between January 2023 and July 2024.
Chest Clip, Buckle, Harness
Filed Aug 7, 2024WI
Problem occurred after several months of use. The chest straps will not consistently lock into position, despite the release button not being engaged. They can easily be pulled to loosen again. This does not secure the child into the seat. We have ensured that the strap mechanism is not clogged with debris. We have submitted a claim to the Nuna company. Videos of problem are available if needed.
Visibility/Wiper
Filed Aug 6, 2024FL
I have had several times where tiny road pebbles have kicked up hitting the windshield and have caused cracks. There is now also a crack forming where there has not been any impact. I have never had a windshield that has been as fragile as this one. It seems to be a manufacturing issue with the windshield. Based on research online, appears this is a known issue.
Seats
Filed Jul 19, 2024MD
The back of the passenger seat is shaking uncontrollably at higherspeeds. According to my local subaru dealership all 2023 outback they have with power seats are exhibiting the same issu, while the manual seats do not.
Forward Collision Avoidance › Warnings
Filed Jul 16, 2024PA
In the last approximately 8 months my car has deployed the forward collision warning--Slamming on the brakes-red lights flashing on the screen-seat belts locking--for no apparent reason. Nothing was in front of me!! Twice I was in a local construction zone with cars right behind me and was nearly rear-ended!! Very Frightening experience each time! I took it to the Subaru dealer but they found nothing wrong with the eye sight technology. They did a test drive and it did not do that for them.. But what are the chances that it would occur for them when it has only occurred once a month or so. Contacted Subaru Customer line and was basically told unless it could be collaborated by their mechanics -there was nothing they could do.! Unbelieveable!! Ironic if my safety features are going to get me in an accident!! I am fearful about driving the car as there is no rhyme or reason to the device malfunctioning and slamming on the brakes. I hope you have some information on this to help me.
Electrical System
Filed Jul 9, 2024MN
Starlink head unit/infotainment system - system freezes, major system lags, ghost input (buttons pressed without user input), radio cut outs, and delayed system startup and operation). Delay/lag issues are experienced daily and other issues occasionally occur. No warning lamps or messages. I will be bringing the vehicle to the dealership, yet this seems like a common issue with the 2023 Subaru Outback Wilderness
Electrical System
Filed May 6, 2024CA
The Eyesight system on my 2023 Subaru Outback will suddenly stop working. It will go out in all conditions, mornings, afternoons and evenings. Sometimes it will go out a a minute or two. Other times it will be out for hours. Since the feature is involved with automatic braking, this poses a safety hazard if there is any kind of driver distraction that occurs, even if it is from an external source like another vehicle. This has been brought to the attention of the local Subaru dealer for a fix. It worked for a period of time and is happening much for frequently now. Many of the other driver monitoring systems in the car have similar issues.
Latches/Locks/Linkages › Hood › Latch
Filed Apr 5, 2024TX
While traveling at highway speeds (75 mph) the hood release mechanism released causing the hood to lift several inches. While the manual release kept the hood from opening completely, I had to immediately pull to the shoulder and firmly close the hood.
Forward Collision Avoidance › Adaptive Cruise Control
Filed Mar 13, 2024MD
My entire infotainment system, including the "EyeSight" sensors regularly shut off, or won't turn on upon vehicle start. Happens to the radio and other parts of the infotainment system too. It's been happening since about September 2023. I purchased the car in March 2023.
Fuel/Propulsion SystemCrashFire
Filed Mar 1, 2024TX
My son was traveling at an appropriate highway speed when the truck in front of him stopped suddenly. He braked immediately and was able to slow down significantly, but not enough to avoid colliding with the back of the truck in front of him. He was going approximately 20 mph, still braking, when the collision occurred. His best recollection is that the vehicle's pre-collision system did not engage until after he collided with the truck. There was damage to the front end of the vehicle but it was not severe. My son moved the vehicle onto the shoulder of the highway and put it in park. The driver of the truck called the police. My sons got out of the vehicle. While they were talking with the other driver and the police, a fire started under the hood of the vehicle and within several minutes the entire vehicle was consumed. The wreckage was towed to 1022 Shannon Court, Livermore CA 94550. In July 2023 we were involved in an accident that impacted the front bumper, left front quarter panel, and Subaru EyeSight system of the same vehicle involved in this accident. Repairs after the July 2023 accident were performed by Kraft Body Shop in Santa Clara, CA. Repair and calibration of the Subaru EyeSight system were performed by Santa Cruz Subaru after that accident.
Visibility/Wiper
Filed Feb 19, 2024IL
Driving on the highway approximately 65 mph a rock hit the lower right side of the windshield on the passenger side. This caused a broken round style depression in the glass and 2 cracks that radiated out about 5-6 inches. This is will be the second replacement windshield and 3rd repair within 1 year of ownership.
Unknown or Other
Filed Feb 14, 2024ID
It was 5:30 PM and I was driving 80mph (the speed limit) down interstate 84 near Mountain Home Idaho. There was no one near me and I heard a very loud bang and my sunroof had exploded. It exploded out as from the inside and not down as though something had hit it. I did not see anything that could have caused this is just exploded on its own.
Vehicle Speed Control › Accelerator Pedal
Filed Jan 23, 20246,000 milesMN
The contact owns a 2023 Subaru Outback. The contact stated that the Eyesight feature of the vehicle was no longer operable. The dealer was notified of the failure, but no assistance was provided. Additionally, the contact stated while driving 45-50 MPH uphill, the accelerator pedal was released; however, the vehicle unintendedly accelerated to 63 MPH. There was no warning light illuminated. The contact depressed the brake pedal, but the vehicle failed to respond. The contact stated that she continuously pumped the brake pedal until the vehicle responded. The vehicle was taken to the dealer, where the contact was informed that no issues were found. Additionally, the contact stated while driving 10-15 MPH around a roundabout, the failure recurred, and the front passenger's side tire struck the curb. The vehicle then decelerated and bounced. The contact depressed the brake pedal and stopped the vehicle. The contact was able to continue driving. The vehicle was taken to the dealer and test driven. The dealer informed the contact that due the vehicle striking the curb, the steering wheel was off center, the front passenger's side wheel was bent and imbalanced, and there was an abnormal wheel bearing sound. Additionally, the dealer informed the contact that the ball joint had detached from the knuckles, the brackets were shifted, and the tie rod and control arm showed marks. A Subaru field inspector inspected the vehicle but could not determine the cause of the unintended accelerat
Unknown or Other
Filed Jan 10, 2024CA
The windshield immediately cracked from a small pebble. I’ve had bigger rocks hit glass in other vehicles and only left a chip. This impacted the upper passenger side corner of the windshield close to the edge, the windshield spider webbed immediately, I’ve never seen anything like it.
Visibility/Wiper
Filed Dec 18, 2023IL
WINDSHIELD CRACKED EASILY WITH A SMALL PEBBLE ON 2/2023 MIDWAY UP THE WINDSHIELD ON PASSENGER SIDE. SIZE WAS ABOUT QUARTER/ .25 CENTS. THE VEHICLE WAS LESS THAN 1 MONTH OLD. WINDSHIELD WAS REPLACED IN APRIL 2023 BECAUSE TOOK 2 MONTHS TO GET A NEW WINDSHIELD. ON 12/15/2023 TRAVELING UNDER 40 MPH ON A STREET NOT A HIGHWAY A ROCK/PEBBLE HIT THE WINDSHIELD MIDWAY UP ON THE PASSENGER SIDE CREATING A ROUNDISH CRACK THE SIZE OF A DIME/.10 CENTS. THIS WAS FIXED AT A WINDSHIELD SHOP WITH EPOXY.
Visibility/Wiper
Filed Dec 18, 2023IL
ON 12/15/23 TRAVELING ON A CITY STREET AT APROX. 40 MPH A ROCK/PEBBLE HIT THE WINDSHIELD ON THE PASSENGER SIDE CAUSING A ROUNDISH CHIP CRACK THE SIZE OF A DIME/ .10 CENTS. THIS WAS REPAIRED AT A WINDSHIELD SHOP WITH EPOXY. THIS IS THE SECOND CRACK IN THE WINDSHIELD IN 8 MOTHS ON A NEW VEHICLE.
Unknown or OtherCrash
Filed Nov 23, 2023ID
WHILE DRIVING ON A STATE HIGHWAY I HIT A DEER AND MY FRONT END WAS PUSHED IN TO WHERE I COULD NOT OPEN THE DOORS AND THE AIRBAGS WERE DEPLOYED. I PAID EXTRA WHEN I PURCHASED THE CAR FOR SUBARU STARLINK EMERGENCY SERVICES. THEY HAD GUARENTEED THAT IN ANY ACCIDENT ANYWHERE IF THE AIRBAGS DEPLOYED STARLINK WOULD CONTACT ALL EMERGENCY SERVICES SO THAT AMBULANCES AND POLICE WOULD COME TO THE SCENED OF THE ACCIDENT. THE STARLINK SERVICES DID NOT WORK AND I WAS FORCED TO GET OUT AND WALK UNTIL I WAS PICKED UP BY A PASSERBY TO TAKE ME TO A SPOT WHERE I WOULD HAVE CELL SERVICE. IF I HAD SUSTAINED SERIOUS INJURIES I WOULD HAVE BEEN IN SERIOUS TROUBLE.
Unknown or Other
Filed Nov 19, 2023CA
I literally just purchased this vehicle two days ago and I already have a crack in my windshield. There was no accident, and I did not notice any rock/debris hitting the windshield while driving.
Visibility/Wiper
Filed Oct 30, 2023VA
Spontaneous front windshield crack on passenger side, no impacts in that area.
Traveling on I-75 SB just outside Atlanta, was in lane 2 of about 7 lanes. One car in lane 1, bumper was near my driver door, another truck in lane 4 or 5 approx 200' in front of us. We were in the front of a pack of vehicles. I had the cruise control set about 70, weather was clear, about 3 in the afternoon. With nothing in front of us and no warning, the car began flashing the red dash lights, the cluster flashed the red warning about braking, and the brakes were automatically applied with enough force to set the seat belt pretensions and we unweighted the seats. The car drastically slowed, I am unsure the slowest speed, I was attempting to override the braking by pressing the accelerator. The system complied with my command and the car sped back up. We were nearly hit from behind when the following cars attempted to brake and go around us. No physical damage occurred in the incident. The Subaru dealership in Kennesaw attempted to recreate the problem without success. The diagnostic computer found no error codes in the vehicle. We have disabled the advanced safety systems of the Subaru to prevent any further unwanted braking.
Visibility/Wiper
Filed Oct 10, 2023VA
My 23 Subaru Outback Wilderness windshield cracked within 3 months of ownership. The crack occurred directly at eye-level of the driver side, posing a serious safety hazard. I do not know what, if anything, hit the windshield but it occurred while driving on a busy interstate highway during rush hour.
Unknown or Other
Filed Sep 27, 2023MA
Sunroof/Moonroof spontaneously shattered OUTWARD. Car was being driven, inside slider was closed. Driver heard a bang, followed by hearing glass on the roof. Car driven another mile and parked where local police responded, examined the damage and took photos.
Visibility/Wiper
Filed Sep 18, 2023MD
When driving east into direct sunshine, the entire windshield sparkles with thousands of diamonds, making it hazardous to drive. Just bought the car June 8, 2023, as a Certified Pre-Owned (it had been a dealer loaner). Had to dealer last week, they claim not a defective windshield and I must have gotten behind a truck with sand or gravel. Well, I have not and there is no damage to the hood or any other part of the vehicle. I am sure it is a defective windshield and they want $1008 to replace and the insurance is not wanting to pay for it. I called Subaru Customer Service and filed a report and have a case number with them. Disgusting to say the least and afraid to drive during the morning hours or late afternoon heading west into the sunset. What should I do? I believe Subaru needs to replace at their cost, not mine. I see other complaints on the Internet about sparkles in the windshield, then it just cracks all over and breaks. That is not something to look forward to. I am 78 and I bought this as my last car. May have to bury me in it. My husband was just diagnosed in July with inoperable cancer and I have to take him to chemotherapy several times a week for several months. Some of those appointments I have to be at the doctor by 8:30 a.m. and don't get out until after 5 p.m. So you can see my dilemma with the windshield driving in the morning sunshine and afternoon sunshine. Please have someone contact me, soon. If there is someplace in Maryland I can take to have the wind
Exterior Lighting
Filed Sep 14, 2023CT
The contact owns a 2023 Subaru Outback. The contact stated that the headlights were very dim while driving at night. Additionally, the contact stated that a black square shadow would appear in the illumination of both headlights which also impaired her vision while driving at night. The vehicle was taken to the dealer who found no defect with the vehicle. The contact was then referred to the manufacturer for further assistance. The manufacturer was notified of the failure and a complaint was filed. The vehicle was not repaired. The failure mileage was unknown.
Steering
Filed Sep 14, 2023CA
On my 2023 Outback my Subaru Eyesight is intermittently inoperable, which causes my cruise control and automatic braking to not work.
Electrical System
Filed Aug 28, 2023CA
The Eyesight keeps disabling itself. And the infotainment system is not working properly. My car is at the dealership and they are telling me they are waiting for back up camera to come off backorder 10/3/23. This means my vehicle will have been at the dealership for repair a total of 45 days if backorder date is correct. I purchased this vehicle brand new 5/6/23. I have researched online and there is a class action lawsuit for the issue. The braking safety system does not work properly and warns with red lights beeping that collision is ahead which then brakes the car automatically when not needed. I have taken the car to dealer 3 times to have this repaired
Exterior Lighting
Filed Aug 28, 2023WA
I purchased this Outback and did not test drive at night (assuming I'd never have issues with headlight functionality). Upon driving at night, however, there are safety issues with the low beams. As others have mentioned, there are two shadow artifacts near the top of the field of vision that move from side to side. They are distracting (almost looks like an animal darting across the road) and dangerous. Secondly, the cutoff line with the projector headlights on low-beams severely limits field of vision. I have to slow way down going around curves and down hills, as I can only see about 20 feet in front of the vehicle. I tried adjust the headlights up higher, but that just causes on-coming drivers to constantly flash me. I owned a 2015 Outback before this and had none of these issues. In researching forums, this is a widespread issue: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Complaints 1-50 of 89, newest first, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 9, 2023. Source: NHTSA Office of Defects Investigation.