Mercedes-Benz USA, LLC.: Air Bags › Frontal › Passenger Side › Inflator Module
Mercedes-Benz USA, LLC. reported this defect to federal regulators on Jan 10, 2018 and put the number of vehicles at risk at 132,167. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2013 C250, C250 Coupe, C350 Coupe 4Matic, C300 4Matic, C350, C350 Coupe, C63 AMG, C63 Coupe, E350 Cabrio, E350 Coupe, E550 Cabrio, E350 Coupe 4Matic, E550 Coupe, GLK350 4Matic, GLK250 Bluetec 4Matic, GLK350, SLS Coupe, SLS AMG GT Coupe, and SLS Roadster vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, MBUSA is recalling certain 2010 C300, C300 4Matic, C63 AMG, E350 Coupe, E550 Coupe, GLK350, and GLK350 4Matic vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." MBUSA is also recalling certain 2009 C300, C300 4Matic, C63 AMG, and C350 vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." In the event of a crash necessitating deployment of the passenger frontal air bag, these passenger air bag inflator may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
The risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
The remedy
MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. Mercedes issued an interim notification to owners on February 23, 2018. A second notice will be mailed when remedy parts are available. Owners may contact MBUSA customer service at 1-877-496-3691.
17 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2013 Mercedes Benz C350 | 21 | 6 | 0 | 0 |
| 2013 Mercedes Benz SLS | 0 | 3 | 0 | 0 |
| 2013 Mercedes-Benz AMG C63 | 5 | 6 | 0 | 0 |
| 2013 Mercedes-Benz C250 | 278 | 7 | 5 | 14 |
| 2013 Mercedes-Benz C300 | 262 | 6 | 2 | 9 |
| 2013 Mercedes-Benz E350 | 164 | 6 | 4 | 15 |
| 2013 Mercedes-Benz E550 | 16 | 5 | 0 | 0 |
| 2013 Mercedes-Benz GLK250 | 6 | 6 | 0 | 0 |
| 2013 Mercedes-Benz GLK350 | 137 | 6 | 1 | 5 |
| 2010 Mercedes-Benz AMG C63 | 1 | 2 | 0 | 0 |
| 2010 Mercedes-Benz C300 | 453 | 6 | 5 | 17 |
| 2010 Mercedes-Benz E350 | 184 | 4 | 0 | 9 |
| 2010 Mercedes-Benz E550 | 68 | 3 | 0 | 0 |
| 2010 Mercedes-Benz GLK350 | 241 | 5 | 2 | 12 |
| 2009 Mercedes Benz C350 | 65 | 7 | 0 | 1 |
| 2009 Mercedes Benz C63 AMG | 3 | 1 | 0 | 0 |
| 2009 Mercedes-Benz C300 | 576 | 8 | 18 | 14 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 18V043000.
Full record for the 2013 Mercedes Benz C350 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →