Mercedes-Benz USA, LLC.: Electrical System › Software
Mercedes-Benz USA, LLC. reported this defect to federal regulators on Mar 14, 2017 and put the number of vehicles at risk at 51. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
The risk
If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
The remedy
MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
32 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2017 Mercedes-Benz GL450 | 1 | 2 | 1 | 0 |
| 2017 Mercedes-Benz SL63 | 0 | 2 | 0 | 0 |
| 2016 Mercedes-Benz AMG GT S | 4 | 3 | 0 | 0 |
| 2016 Mercedes-Benz C300 | 291 | 13 | 5 | 7 |
| 2016 Mercedes-Benz CLA 250 | 67 | 8 | 1 | 5 |
| 2016 Mercedes-Benz E350 | 51 | 5 | 1 | 5 |
| 2016 Mercedes-Benz GL450 | 13 | 5 | 1 | 1 |
| 2016 Mercedes-Benz GLC 300 | 134 | 12 | 2 | 9 |
| 2016 Mercedes-Benz GLE300D | 7 | 7 | 0 | 1 |
| 2015 Mercedes-Benz C300 | 381 | 11 | 1 | 9 |
| 2015 Mercedes-Benz E350 | 31 | 6 | 0 | 1 |
| 2015 Mercedes-Benz S550 | 41 | 5 | 3 | 4 |
| 2014 Mercedes-Benz C300 | 94 | 5 | 0 | 6 |
| 2014 Mercedes-Benz CLS550 | 10 | 4 | 0 | 1 |
| 2014 Mercedes-Benz E350 | 278 | 8 | 14 | 10 |
| 2014 Mercedes-Benz GLK350 | 104 | 5 | 1 | 4 |
| 2014 Mercedes-Benz ML350 | 68 | 4 | 2 | 7 |
| 2014 Mercedes-Benz SL 550 | 4 | 4 | 0 | 0 |
| 2013 Mercedes-Benz C250 | 278 | 7 | 5 | 14 |
| 2013 Mercedes-Benz C300 | 262 | 6 | 2 | 9 |
| 2013 Mercedes-Benz E350 | 164 | 6 | 4 | 15 |
| 2013 Mercedes-Benz G63 | 2 | 3 | 0 | 1 |
| 2013 Mercedes-Benz ML350 | 57 | 5 | 3 | 2 |
| 2012 Mercedes-Benz C300 | 267 | 6 | 4 | 5 |
| 2012 Mercedes-Benz CLS550 | 23 | 3 | 0 | 1 |
| 2012 Mercedes-Benz E350 | 217 | 7 | 1 | 6 |
| 2012 Mercedes-Benz ML350 | 65 | 4 | 1 | 5 |
| 2011 Mercedes-Benz C300 | 480 | 6 | 6 | 15 |
| 2010 Mercedes-Benz C300 | 453 | 6 | 5 | 17 |
| 2009 Mercedes Benz C350 | 65 | 7 | 0 | 1 |
| 2009 Mercedes-Benz C300 | 576 | 8 | 18 | 14 |
| 2008 Mercedes-Benz C300 | 672 | 7 | 16 | 20 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 17V177000.
Full record for the 2017 Mercedes-Benz GL450 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →