Ford Motor Company: Steering › Rack and Pinion › Pinion Shaft
Ford Motor Company reported this defect to federal regulators on Nov 5, 2014 and put the number of vehicles at risk at 36,888. The repair is free for as long as the recall stands.
The defect
Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.
The risk
Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
The remedy
Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.
21 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2011 Ford Crown Victoria | 23 | 2 | 0 | 1 |
| 2011 Lincoln Town Car | 6 | 3 | 0 | 2 |
| 2011 Mercury Grand Marquis | 9 | 2 | 2 | 0 |
| 2010 Ford Crown Victoria | 12 | 2 | 0 | 3 |
| 2010 Lincoln Town Car | 13 | 3 | 1 | 0 |
| 2010 Mercury Grand Marquis | 25 | 2 | 0 | 6 |
| 2009 Ford Crown Victoria | 44 | 2 | 2 | 5 |
| 2009 Lincoln Town Car | 5 | 3 | 0 | 0 |
| 2009 Mercury Grand Marquis | 26 | 2 | 1 | 3 |
| 2008 Ford Crown Victoria | 50 | 3 | 3 | 11 |
| 2008 Lincoln Town Car | 20 | 3 | 0 | 7 |
| 2008 Mercury Grand Marquis | 80 | 3 | 1 | 11 |
| 2007 Ford Crown Victoria | 50 | 4 | 1 | 6 |
| 2007 Lincoln Town Car | 84 | 3 | 1 | 19 |
| 2007 Mercury Grand Marquis | 96 | 3 | 0 | 6 |
| 2006 Ford Crown Victoria | 53 | 3 | 0 | 10 |
| 2006 Lincoln Town Car | 143 | 2 | 1 | 12 |
| 2006 Mercury Grand Marquis | 143 | 3 | 2 | 16 |
| 2005 Ford Crown Victoria | 193 | 6 | 2 | 13 |
| 2005 Lincoln Town Car | 119 | 3 | 2 | 17 |
| 2005 Mercury Grand Marquis | 488 | 5 | 5 | 24 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 14V704000.
Full record for the 2011 Ford Crown Victoria → · Recalls carrying a do-not-drive advisory → · Where this data comes from →