1999 Mercury Mystique

Defect. FEDERAL MOGUL IS RECALLING 6,903 AFTERMARKET BALL JOINT ASSEMBLIES SHIPPED BETWEEN NOVEMBER 9, 2007 AND MARCH 26, 2008, WHICH MAY HAVE BEEN PACKAGED WITH INCORRECT NUTS. THE PART NUMBERS PACKAGED WITH INCORRECT NUTS ARE: K7147, K7329, K8683, AND 104353. THESE PARTS WERE MADE FOR USE ON THE VARIOUS VEHICLES LISTED ABOVE.

Risk. THE NUTS INCLUDED IN THE PACKAGING FOR THESE BALL JOINT ASSEMBLIES ARE MISSING THE INTENDED PREVAILING TORQUE (SELF-LOCKING) FEATURE. IF THE INCORRECT NUT WAS TO BECOME LOOSE, THE JOINING MEMBERS MAY LOOSEN LEADING TO A SEPARATION OF THE BALL JOINT. THIS MAY RESULT IN LOSS OF VEHICLE CONTROL, POSSIBLY RESULTING IN A VEHICLE CRASH.

Remedy. FEDERAL MOGUL WILL NOTIFY OWNERS AND REPLACE THE PARTS FREE OF CHARGE. THE RECALL BEGAN ON MAY 22, 2008. OWNERS CAN CONTACT FEDERAL MOGUL AT 877-489-6659.

Defect. CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.

Risk. LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.

Remedy. AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.

Defect. VEHICLE DESCRIPTION: PASSENGER VEHICLES NOT EQUIPPED WITH THE ANTI-LOCK BRAKING SYSTEM (ABS). A PRESSURE CONSCIOUS REDUCING VALVE (PCRV) IN THE REAR BRAKES MAY BE SUBJECT TO CORROSION AND RESULT IN MALFUNCTION, WHEN OPERATED IN AREAS THAT USE SALT COMPOUNDS ON THE ROADWAY FOR DE-ICING OR DUST CONTROL.

Risk. IF BOTH PCRV'S MALFUNCTION, VEHICLE HANDLING COULD BE ADVERSELY AFFECTED DURING BRAKING AS A RESULT OF THE REAR WHEELS LOCKING, INCREASING THE RISK OF A CRASH.

Remedy. DEALERS WILL INSTALL IMPROVED PCRV'S IN THE REAR BRAKE SYSTEM. THIS RECALL WAS EXPANDED IN SEPTEMBER 2000 TO INCLUDE 1999 AND 2000 FORD CONTOUR, MERCURY MYSTIQUE AND COUGAR VEHICLES.

Defect. VEHICLE DESCRIPTION: PASSENGER VEHICLES BUILT WITH AUTOMATIC TRANSMISSIONS WHICH UTILIZE A PARK/LOCK SOLENOID. IT IS POSSIBLE TO ROTATE THE IGNITION KEY TO THE LOCK POSITION AND REMOVE THE KEY WITHOUT THE SHIFT LEVER AND TRANSMISSION BEING IN PARK. THESE VEHICLES DO NOT COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 114, "THEFT PROTECTION."

Risk. THIS COULD RESULT IN A CRASH AND POSSIBLE PERSONAL INJURY.

Remedy. DEALERS WILL INSPECT THESE VEHICLES. VEHICLES THAT HAVE UNITS WITH IGNITION KEYS REMOVABLE IN GEAR POSITIONS OTHER THAN PARK, WILL HAVE THE STEERING COLUMN REPLACED.

I WAS DRIVING ALONG WHEN I COULD SMELL MY CAR GETTING HOT, SO I PULLED OVER AND SURE ENOUGH IT WAS OVERHEATING, BUT DID NOT SHOW INSIDE ON THE DASHBOARD, SO I HAD IT CHECKED AND THE PLASTIC HOUSING AROUND THE THERMOSTAT WAS CRACKED IN 3 PLACES, SO I SAY FIX IT ,THEY SAID IT WOULD BE 450.00, OK NO PROBLEM, THEN THEY CALLED BACK AND SAID THAT THE HOUSING WAS WELDED TO THE MANIFOLD AND THAT I WOULD HAVE TO REPLACE ALL FOR 1200.00 AND THAT THE HOUSING WASN'T MADE OF PLASTIC ANYMORE BECAUSE OF THIS PROBLEM. I THINK THIS SHOULD BE A RECALL AND FIXED FOR FREE. *TR

S10 APPROPRIATE HANDLING- LETTER TO THE SECRETARY FROM REQUESTING THE RECALL AND REPLACEMENT OF FACULTY FLOOR MATS DUE TO SAFETY REASONS ON HIS 1999 MERCURY MYSTIQUE. *TGW THE CONSUMER STATED THE CLIPS THAT HELD THE FLOOR MATS IN PLACE BROKE DUE TO NORMAL WEAR.

TL* THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE ENTIRE LENGTH OF THE INSTRUMENT CONTROL PANELS SURFACE BEGAN DEVELOPED CRACKS AND WARPS. A PLASTIC PIECE FROM THE PANEL, THAT WAS 5 INCHES IN HEIGHT BLOCKS THE WINDSHIELD. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE CONTACT COMMENTED THE FAILURE WAS RELATED TO THE FORD CONTOUR DASHBOARD DEFECT. THE FAILURE MILEAGE WAS 80,000. THE CURRENT MILEAGE WAS 112,000.

1999 MERCURY MYSTIQUE, SECOND OWNER, PURCHASED IS 2005. THE GAS LINE FREEZES WHEN THE TEMPERATURE REACHES BELOW 20 DEGREES. THE TANK IS HALF FULL, TREATED FOR WINTER WEATHER AND IT STILL FREEZES. THIS IS NOT NORMAL: I'VE OWNED 2 OTHER VEHICLES (FORD TEMPO/DODGE STRATUS) NEVER HAPPENED. I'VE MISSED WORK DUE TO THIS GAS LINE FREEZE AND AM THE ONLY RESIDENT IN MY NEIGHBORHOOD THAT IS HAVING THIS PROBLEM. IT HAS TO BE A MANUFACTURE DEFECT OR THE GAS TANK IS NOT PROTECTED. THIS IS THE SECOND WINTER SEASON THIS HAS HAPPENED. *TR

MY HUSBAND AND I WAS DRIVING IN TRAFFIC FROM AN APPOINTMENT AND ALL OF A SUDDEN THE CAR STARTS SMOKING WITHIN A QUICK SECOND THE FRONT LEFT SIDE BURST INTO FLAMES, ELECTRICAL WINDOWS WOULDN'T WORK AND THE BRAKES FAILED, THE WE HAD TO RIDE TRAFFIC UNTIL WE COULD MOVE OVER TO THE CURVE AT THIS TIME THE EMERGENCY BRAKE HAD TO BE USED IN ORDER TO STOP THE CAR AND I HAD TO MOVE MYSELF OUT ON THE DRIVERS SIDE. *TR

TL*THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE BRAKE PEDAL EXTENDED TO THE FLOOR WHEN IT WAS DEPRESSED. THE CONTACT ATTEMPTED TO EXIT THE DRIVEWAY AT 2 MPH, BUT THE VEHICLE FAILED TO STOP. SHE HAD TO CONTINUOUSLY APPLY PRESSURE TO THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO STOP. SHE INSPECTED THE VEHICLE AND NOTICED BRAKE FLUID LEAKING FROM UNDERNEATH. SHE ALSO NOTICED THAT THE BRAKE LINE AND CHASSIS WERE EXCESSIVELY RUSTED. THE DEALER STATED THAT BECAUSE THERE WAS NO RECALL, THEY WOULD NOT ASSUME ANY FINANCIAL RESPONSIBILITY FOR THE REPAIR. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 206,000. UPDATED 09/10/08. *LJ UPDATED 09/12/08. *JB

1999 MERCURY MYSTIQUE DASHBOARD IS CURLING UP. CONSUMER STATES THAT FORD'S RECALL TO REPAIR THIS PROBLEM HAS EXPIRED AND THERE'S NOTHING THEY CAN DO. *NJ

TL*THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE CONTACT NOTICED MOISTURE IN THE DRIVER'S SIDE HEADLIGHT. IN ADDITION, THE DRIVER'S SIDE TAIL LIGHT DRIPPED WATER INTO THE TRUNK WHEN IT WAS OPENED. SHE NOTICED THAT THE MOISTURE WAS ALWAYS PRESENT, ESPECIALLY AFTER IT RAINED. THE VEHICLE HAS NOT BEEN DIAGNOSED. THE CURRENT MILEAGE IS 51,504 AND FAILURE MILEAGE WAS APPROXIMATELY 48,246. UPDATED 07/07/08. *LJ THE PASSENGER SIDE SEAT BELT WAS INOPERABLE, THE TIMING BELT WAS REPLACED. UPDATED

DASH STARTED PEELING FROM RIGHT CORNER AND NOW HAS PEELED AWAY FROM FRONT OF DASH AREA ALL THE WAY ACROSS. *CN

MY 1999 MERCURY MYSTIQUES DASH BOARD HAS COMPLETELY WARPED. IT HAS RENDERED THE DEFROSTER USELESS. I WAS NOT INFORMED OF ANY RECALL FOR THE DEFECT. I NOW UNDERSTAND THAT THE LINCOLN/MERCURY COMPANY DID ACKNOWLEDGE A DEFECT IN THE DASHBOARDS. WHAT REMEDY CAN I EXPECT ? *TR

TL*THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE CONTACT HEARD A LOUD GRINDING NOISE COMING FROM THE FRONT END OF THE VEHICLE AND FELT A VIBRATION WHILE IDLING. THE MECHANIC STATED THAT THE ENGINE MOUNTS NEEDED TO BE CHANGED. THE CONTACT STATED THAT THE VEHICLE WOULD JERK TO THE RIGHT WHEN STOPPING AND JERKED TO THE LEFT WHEN HE ACCELERATED. AS OF JULY 27, 2007, THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 57,000 AND FAILURE MILEAGE WAS 50,000. UPDATED 02-01-08. *KB THE CONSUMER HAS SINCE TRADED IN THE VEHICLE. UPDATED

I HAD A STRAP THAT HAD RUSTED UNDERNEATH MY CAR. A 1999 MERCURY MYSTIQUE 2.0, SO I TOOK IT TO THE MECHANIC. HE INDICATED THAT MY GAS TANK STRAP RUSTED THROUGH AND THAT THE OTHER ONE WAS ABOUT TO FAIL AS WELL. HE TOLD ME THAT THIS IS A DEFINITE HAZARD AND COULD HAVE PROVED TO BE DANGEROUS IF I DID NOT TAKE CARE OF IT. HE ALSO SAID THAT THERE SHOULD HAVE BEEN A RECALL REGARDING THIS PROBLEM. *TR

TL*- THE CONTACT STATED THAT THE 1999 FORD MYSTIQUE'S DASHBOARD WAS FALLING FROM THE FRAME OF THE VEHICLE. SHE WAS AFRAID THAT THE AIR BAGS MAY DEPLOY WHILE DRIVING THE VEHICLE, OR THE DASHBOARD WILL FALL INTO HER LAP WHILE DRIVING. SHE HAS CONTACTED THE DEALERSHIP, AND THEY INFORMED HER THAT WERE NOT RESPONSIBLE FOR REPAIRING THE DASHBOARD UNDER WARRANTY BECAUSE THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT FEARED DRIVING THE VEHICLE, AND SHE THOUGHT THAT FORD WOULD HONOR THE WARRANTY. SHE DID SPEAK WITH SOMEONE AT A CHRYSLER DEALERSHIP, AND THEY QUOTED HER A PRICE OF $2000, THE CONTACT STATED THAT THE VEHICLE CURRENTLY HAD 29,000 MILES. *AK

I OWN A 1999 MERCURY MYSTIQUE. THE DASHBOARD HAS COME LOOSE AND WARPED SIGNIFICANTLY NEAR THE WINDSHIELD. THE PLASTIC PIECE THAT SURROUNDS THE DEFROST VENT HAS BROKEN. THE DEFROSTER NO LONGER WORKS SUFFICIENTLY DUE TO THE WARPED DASHBOARD BEING IN THE WAY. THE LOCAL DEALER TOLD ME THEY COULD FIX IT AT WHAT TO ME IS A SIGNIFICANT COST. I CANNOT AFFORD THIS AND IT IS OBVIOUSLY A DEFECT IN THE VEHICLE. *JB

SEE NHTSA ACTION NUMBER : DP06004. COMPLAINANT VEHICLE (MERCURY MYSTIQUE 1999) EXHIBITS THE IDENTICAL CONDITIONS. COMPLAINANT ATTEMPTED TO RECEIVE REPAIRS FROM AN AUTHORIZED MERCURY DEALER IN 2002, WAS (A) NOT TOLD OF ANY EXISTING FORD CAMPAIGN INVOLVING THE SUBJECT MATTER; AND (B) WAS TOLD THAT NOTHING COULD BE DONE FOR LESS THAN MULTIPLE THOUSANDS OF DOLLARS. SINCE THAT TIME, THE WARPAGE HAS WORSENED TO THE POINT WHERE THE GRILL FOR THE DEFROSTER WILL NO LONGER STAY IN PLACE, AND DEFROSTER PERFORMANCE TO THE DRIVER'S SIDE IS SEVERELY UNDERMINED DUE TO UNCONTROLLED AIRFLOW THROUGH THE OPENING TO THE DEFROSTER BLOWER. *NM

I BELIEVE IT'S A SHAME THAT MANUFACTURERS CAN SELL CARS WITH GLUED DASHBOARDS THAT REQUIRE THE REMOVAL OF THE WINDSHIELD TO REPAIR THE DASHBOARD. THIS IS A 1999 MERCURY MYSTIQUE, THE DASHBOARD MATERIAL CAME LOOSE AND SQUEEZED THE DEFROST DIVERTER PLASTIC UP AND OFF THE DASHBOARD, THEREFORE MAKING IT DIFFICULT TO USE THE DEFROSTER. *NM

AFTER THE CAR WAS ABOUT 5 YEARS OLD THE DASHBOARD WARPED. IT CAME UP ABOUT 3 INCHES AND COVERS ABOUT 10% OF THE WINDSHIELD. IT ALSO WILL NOT HOLD THE DEFROSTER DEFLECTOR TRIM SO IT HAD TO BE REMOVED. I HAVE NOT HEARD FROM FORD (MERCURY)ABOUT THIS PROBLEM AND FEEL IT IS THEIR PROBLEM TO REPAIR AND NOT AN EXPENSE I SHOULD HAVE TO PAY. *JB

1. DASH WARP CAUSES VISIBILITY PROBLEMS, DEFROSTER MALFUNCTION, LOOSE TRIM. I DROVE OVER A SEAM IN THE ROADWAY AT AN OVERPASS (SMALL BUMP) & THE VENT TRIM POPPED LOOSE. THIS IS SIMPLY AN AGING ISSUE AS THERE WAS NO UNUSUAL EVENT. MY CAR IS A 1999 MERCURY MYSTIQUE, BUT THIS ISSUE IS ALSO PREVALENT ON THE FORD 1999 & 2000 CONTOUR, AND SOME 1998 MODELS WITH THE NEWER STYLE DASH. 2. THE TRIM POPPED LOOSE FROM THE DASH WHILE COMMUTING ON I-95 TO WORK. THE VENT TRIM CAME TO REST IN FRONT OF THE AIR BAG & ON MY ARMS AS I DROVE, BUT FORTUNATELY DID NOT CAUSE AN ACCIDENT. 3. THE VENT TRIM WAS PLACED LOOSELY ONTO THE DASH SO THE DEFROSTER WOULD STILL BE USABLE, BUT THE WARPED DASH PREVENTS IT FROM BEING PROPERLY SECURED. A NEW VENT TRIM WILL NOT FIX THIS PROBLEM. THERE WAS AN OLD RECALL WHICH INCLUDED A 'REPAIR KIT', BUT IT HAS EXPIRED. I WOULD LIKE TO SEE THE RECALL RE-INSTATED. *NM

THE SENSOR RING FOR ABS (BRAKES) ON RIGHT AND LEFT AXELS ON THE FRONT OF MY 99 MERCURY MYSTIQUE ARE BOTH CRACKED CAUSING ABS TO NOT FUNCTION,ALSO I JUST RETURNED FROM GETTING RESISTERS REPLACED FOR MY BLOWER MOTOR WHICH I JUST FOUND OUT HAD A RECALL THAT WAS CLOSED PLEASE LET ME KNOW OF ANYTHING I CAN DO . I DID HAVE AN ACCIDENT I THOUGHT THE BRAKES DIDNT WORK PROPERLY BUT DONT KNOW IF IT IS RELATED

THE SENSOR RING FOR ABS (BRAKES) ON RIGHT AND LEFT AXELS ON THE FRONT OF MY 99 MERCURY MYSTIQUE ARE BOTH CRACKED CAUSING ABS TO NOT FUNCTION,ALSO I JUST RETURNED FROM GETTING RESISTERS REPLACED FOR MY BLOWER MOTOR WHICH I JUST FOUND OUT HAD A RECALL THAT WAS CLOSED PLEASE LET ME KNOW OF ANYTHING I CAN DO . I DID HAVE AN ACCIDENT I THOUGHT THE BRAKES DIDNT WORK PROPERLY BUT DONT KNOW IF IT IS RELATED

THE DASHBOARD IS BADLY WARPED BLOCKING MY VISION AND INHIBITING THE FUNCTION OF MY DEFROSTER. *JB

DT*: THE CONTACT STATED THE HEADLIGHTS COVERS CLOUDED UP ON THE INSIDE CAUSING LIMITED LIGHTING DISTANCE. THE DEALERSHIP HAS BEEN ALERTED AND NO RECALLS WERE FOUND. THE DEALERSHIP EXPLAINED THE BUFFING WOULD IMPROVE THE PROBLEM NOT CORRECT IT. UPDATED 06/16/06.

I HAVE HAD A SHUTDOWN OF THE HEATER/AC FAN DUE TO MELTING OF THE WIRING HARNESS DESCRIBED BELOW. I REPLACED IT ONCE A COUPLE YEARS AGO AND IT JUST FRIED AGAIN. I WAS UNAWARE OF AN IDENTIFIED PROBLEM PRIOR TO THIS UNTIL I SAW THIS NO THE INTERNET. I LIVE IN THE DESERT AND IS CURRENTLY TRIPLE DIGIT TEMPERATURES AND IS IMPERATIVE I GET THIS FIXED. I CHECKED MY VIN NUMBER AND IT IS NOT INCLUDED ON THE RECALL LIST BUT FROM THE PRIOR EXPERIENCE I HAVE HAD WITH THIS PROBLEM IN MY CAR, I FEEL IT SHOULD BE ADDRESSED. CAN YOU HELP ME? SYMPTOMS> COMPLETE SHUTDOWN OF A/C, HEATING. FAN SYSTEM AND AN ODOR OF SOMETHING BURNED. LAST TIME THE HARNESS WAS FRIED AND THE HARNESS WAS REPLACED (BUT I DID NOT KNOW OF THIS PARTICULAR ISSUE THEN) BUT THE HEATER BLOWER RESISTER WAS NOT REPLACED. CAMPAIGN NUMBER: 01V230000 DATE: 2001-JUL-09 COMPONENT: ELECTRICAL SYSTEM DEFECT SUMMARY: ON CERTAIN MY 1996-1998 PASSENGER VEHICLES BUILT AT THE KANSAS CITY, CUAUTITLAN ASSEMBLY PLANTS OR ON MY 1999 PASSENGER VEHICLES BUILT AT THE AUTOMOTIVE ALLIANCE INTERNATIONAL ASSEMBLY PLANTS, THE ROUGH SURFACE OF THE HEATER BLOWER RESISTOR'S STAINLESS STEEL BLADES CAN DAMAGE THE COPPER SURFACE OF THE WIRING HARNESS CONNECTOR. THE DAMAGE COULD, OVER TIME, CAUSE INCREASED RESISTANCE IN THE CONNECTOR AND, DUE TO SUBSEQUENT TERMINAL RELAXATION, RESULT IN AN OPEN CIRCUIT CONDITION. CONSEQUENCE SUMMARY: THE OPEN CIRCUIT COULD LEAD TO ELECTRICAL ARCING THAT COULD MELT THE CONNECTOR HOUSING MATERIAL CREASING THE POTENTIAL FOR A

DASHBOARD COVER IS CURLING BACK FROM FRONT EDGE AND INTERFERING WITH PROPER DEFROSTER FUNCTION. *JB

1. NO EVENTS LEADING TO FAILURE. 2. DASHBOARD COVER DELAMINATION IN WIFE'S 99 MERCURY MYSTIQUE. MAKES VISIBILITY DIFFICULT, AND DEFROSTER LESS EFFECTIVE. 3. DEALER STATED RECALL NO LONGER VALID, PARTS NOT REPLACED. *JB

MY CHECK ENGINE LIGHT CAME ON AND THE DIAGNOSTIC CODE SAYS THAT THE CATALYTIC CONVERTER WAS DEFECTIVE, EVEN THOUGH IT IS SUPPOSED TO BE COVERED BY AN 8 YEAR 80,000 MILE WARRANTY I HAVE BEEN STONE WALLED BY EARNHARDT FORD IN ARIZONA IN GETTING IT FIXED. I HAVE ALREADY HAD TO REPLACE 4 O2 SENSORS AT MY EXPENSE IN THE LAST 6 MONTHS. WHEN MY ENGINE LIGHT CAME ON THE FIRST TIME I TOOK THE CAR INTO MY MECHANIC WHO SAID THE CODE WAS FOR THE CATALYTIC CONVERTER AND THAT IT WOULD BE COVERED BY MY WARRANTY SO I SHOULD CONTACT A FORD DEALER. I CALLED A FORD DEALER AND THEY SAID CALL A MERCURY DEALER, WHEN I CALLED THE MERCURY DEALER THEY SAID THE LIGHT HAD TO BE ON OR THEY WOULDN'T FIX THE PROBLEM. THE LIGHT CAME BACK ON 2 WEEKS LATER AND I TOOK IT TO EARNHARDT MERCURY IN TEMPE AZ WHO CHECKED THE LIGHT AND SAID THAT IT WAS THE CATALYTIC CONVERTER BUT THEY HAT TO REPROGRAM THE PCM TO CONFIRM THE DIAGNOSIS AND THAT THEY COULDN'T DO IT AT THAT DEALER AND SHIPPED MY CAR TO EARNHARDT FORD IN CHANDLER WHO SAID THEY WERE TO BUSY TO REPROGRAM THE PCM AND HAD TO KEEP MY CAR OVERNIGHT. THEY THEN SAID THAT I WOULD HAVE TO WAIT UNTIL THE LIGHT COMES ON AGAIN BEFORE THEY WOULD BE ABLE TO ORDER PARTS TO FIX IT. SO I WILL HAVE TO LEAVE MY CAR WITH THEM A 3RD TIME. SO FAR THEY STILL HAVE MY CAR FOR A 2ND DAY AND I CANNOT GET A CALL BACK FROM THE MANAGER OF THE SERVICE DEPT. *JB

ON MONDAY, AUGUST 8TH, 2005 IN THE MORNING I DROVE THE CAR TO WORK WITH MY WIFE IN THE PASSENGER SEAT. ON OUR WAY FILLED THE GAS TANK AT ESSO STATION AT 7:30 A.M. SHORTLY AFTER DRIVING THE CAR OUT OF THE GAS STATION I HEARD TWO LOUD BANGS IN QUICK SUCCESSION FOLLOWED BY A ROUGH SOUND WHICH SOUNDED LIKE THE CAR WAS DRAGGING A PIECE OF METAL ON THE ROAD. STOPPED THE CAR ON THE SHOULDER AND HAD THE INSPIRATION TO LOOK UNDER IT. I SAW TWO PIECES OF WHAT LOOKED LIKE PUTRID STEEL STRAPS HANGING FROM UNDER THE GAS TANK AND TOUCHING THE PAVEMENT. DROVE THE VEHICLE TO MIDTOWN FORD, THE DEALERSHIP WHERE I REGULARLY SERVICE MY CAR WHERE THE VEHICLE HAS BEEN ACCEPTED FOR SERVICE AT 7:50 A.M. I ASKED THE MIDTOWN CSR NICK PULSE TO TAKE A LOOK AT IT ON THE SPOT TO ASSESS THE VEHICLE'S CONDITION. NICK HAD A QUICK VISUAL INSPECTION LOOKING UNDER THE CAR AND CONFIRMED THAT: A.BOTH STRAPS ARE BROKEN AND THEY APPEAR COMPLETELY RUSTED HAVING A PAPER-LIKE TEXTURE. B.THE GAS TANK AT THAT MOMENT WAS ONLY HOLDING IN PLACE ON THE FUEL PIPE. C.THE VEHICLE WAS UNSAFE FOR DRIVING. D.IT IS THE FIRST TIME WHEN HE SAW ANYTHING LIKE THIS HAPPENING TO A VEHICLE HE SERVICED. AS A RESULT, MIDTOWN FORD SERVICED MY VEHICLE PROMPTLY AND NICK PROVIDED HIGH QUALITY PROFESSIONAL ASSISTANCE AS ALWAYS. GIVEN THE FACTS PRESENTED ABOVE I ASCERTAIN THE FOLLOWING: 1.THE FUEL TANK STRAPS BROKE UNEXPECTEDLY. 2.I HAD NO INFLUENCE OVER THIS EVENT AND DID NOT INFLUENCE IT. 3.THE BREAKING OF THE STRAPS ENDANGERED MY WIFE''S LIFE

DASH BOARD WARP / CURL / DELAMINATION CAUSES OBSTRUCTED VISIBILITY. 1999 MODEL YEAR CONTOUR OMITTED DASH PANEL COMPONENT FOR SECURING DASH COVER AT WINDSHIELD. WINDSHIELD FOGS BADLY IN RAINY OR HUMID CONDITIONS AND WARPED DASH COVER DISLODGES VENT PREVENTING EFFECTIVE DEFROST / DE-FOGGING EFFORTS. *NM

WE PURCHASED THIS VEHICLE IN 2001. WE WERE TOLD THAT AN ELDERLY WOMAN GOT THE ACCELERATOR STUCK AND SHE RAN INTO A TREE. THUS, THEY PUT A BRAND NEW ENGINE IN THE VEHICLE. SO, WE GOT THIS GREAT NEW CAR WITH ONLY 1,000 MILES ON THE NEW ENGINE. WE HAVE SINCE REPLACED THE IDLER PULLEY THREE TIMES AND THE TENSION PULLEY ONCE. FORD SAYS THAT THEY KNEW THAT THIS IS A CONTINUAL PROBLEM WITH THESE CARS ONCE THE HEAD HAS BEEN REMOVED. I CAN'T BELIEVE THEY WOULD RISK STRANDING PEOPLE INSTEAD OF TAKING RESPONSIBILITY FOR FIXING THEIR PROBLEM. FOR EXAMPLE: FORD HAD MY CAR FOR 2 WEEKS WHILE I WAS ON VACATION. THEY FIXED THE IDLER PULLEY, THE SERPENTINE BELT AND COVER, AND THE OIL PUMP. THAT SAME DAY I GOT MY CAR BACK I WAS DRIVING HOME AND NOT EVEN 12 MILES FROM TOWN THE CAR BROKE DOWN AGAIN AND IT WAS THE EXACT SAME PROBLEM THEY HAD MY CAR IN THE REPAIR SHOP FOR 2 WEEKS. FURTHERMORE, MY DASH HAS ALSO PEELED BACK ABOUT 3 TO 4 INCHES, AND IT DOES OBSTRUCT YOUR DRIVING VIEW AND ALSO DISRUPTS YOUR DEFROST. WE WERE NEVER NOTIFIED OF A RECALL, EITHER BY PHONE OR MAIL, OF THIS PROBLEM. WHEN WE ACQUIRED ABOUT IT TO THE FORD DEALERSHIP THEY SAID THAT THE RECALL TIME LIMIT HAS EXPIRED. *JB

THE WHOLE ENTIRE TOP DASH BOARD HAS CURLED AND PEELED UP OBSTRUCTING DEFROSTER FROM LEFT SIDE TO RIGHT SIDE AND CONTINUALLY GETS WORSE I HAVE HEARD THAT THIS HAS HAPPENED TO OTHERS AND THAT THERE MIGHT HAVE BEEN A RECALL ON IT - IT IS STARTING TO WORK ITS WAY DOWN TOWARD THE STEERING WHEEL. *NM

THE CONSUMER STATES HIS MOTHER'S DASHBOARD (THE COVER ON THE INSTRUMENT PANEL) WAS SEVERELY WARPED WHICH CAUSED A BIG HOLE TO FORM IN THE DASH. *JB

I HAVE A 1999 MERCURY MYSTIQUE THAT I PURCHASED NEW. IN APOX. 2001, THE DASHBOARD CAME LOOSE NEXT TO THE WINDSHEILD AND BOWED UP. THE DASH WAS REPLACED UNDER WARRANTY. APOX. 1 YEAR LATER THE DASHBOARD DID THE SAME EXACT THING AT WHICH POINT THE WARRANY WAS DONE, IT STILL SITS BOWED UP ABOUT 3 INCHES, THUS IMPAIRING MY VISON WHILE DRIVING. I WAS RECENTLY TOLD AT MY LOCAL FORD DEALER THAT FORD KNEW OF THE PROBLEM, HAD A SPECIAL KIT TO FIX IT AND A PROGRAM UP TO 2 YEARS AGO TO REPAIR THE DASHBOARD AT NO CHARGE. I HAD NO KNOWLEDGE OF THIS PROGRAM WHEN IT WAS IN EFFECT AND FORD DID NOT CONTACT ME TO LET ME KNOW ABOUT IT. AS THE PROGRAM ENDED 2 YEARS AGO, FORD REFUSES TO REPAIR MY DASHBOARD, ALTHOUGH THEY HAVE ADMITED TO ME THAT IT IS A MANUFACTURING DEFECT.

WHILE DRIVING ON THE FREEWAY AT APPROXIMATELY 65 MPH ACCELERATOR GOT STUCK AND WOULD NOT RETURN TO THE IDLE SPEED. IN THE PROCESS, THE ACCELERATOR CABLE BROKE, CAUSING THE VEHICLE TO LOSE POWER. OWNER CALLED THE MANUFACTURER, AND WAS TOLD THAT IT WAS THE DRIVER'S FAULT, AND THERE WAS NOTHING ELSE THEY COULD DO. *AK

1999 MERCURY MYSTIQUE HAD WHEEL BEARING REPLACED ON BOTH FRONT WHEELS.*MR THE WHEEL BEARINGS WERE REPLACED BECAUSE THE CONSUMER HEARD A LOUD THUMPING NOISE WHILE DRIVING. *JB

CONSUMER NOTICED THE DASHBOARD WARPPED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *SC

THE VEHICLE HAS BEEN IN REPAIR SHOP SEVERAL TIMES FOR AUTO DOOR LOCKS. FROM TIME TO TIME THEY WILL LOCK WHILE THE CAR IS NOT BEING DRIVEN. *BF *SC

THE CONSUMER TRULY DISAPPOINTED IN THE QUALITY AND PERFORMANCE OF 1999 MERCURY MYSTIQUE. *BF IN NOVEMBER 2003 THE VEHICLE NEEDED NEW TIRES AND BY AUGUST 2004 THE STRUTS WERE LEAKING AND NEEDED ADJUSTMENT. THE CONSUMER REQUEST THAT CHRYSLER COVER THE COST OF REPAIRS. *SC THE CONSUMER WAS SOLD A CHRYSLER CONTRACT ON A MERCURY VEHICLE. *JB

I TOOK MY 1999 MERCURY MYSTIQUE TO BOB BENNET FORD WITH SEVERE WARPAGE OF DASH. TOLD TO CONTACT FORD MOTOR'S 800 NUMBER, DID THIS, PERSON EXTREMELY RUDE, RECEIVED NO HELP AND AM AFRAID DASH WILL COMPLETELY PEEL BACK AND CAUSE SEVERE INJURY TO US. FEEL THIS IS A SAFETY ISSUE AND A DISASTER WAITING TO HAPPEN. CAN YOU HELP? *AK

DASHBOARD IS REALLY WARPED. DRIVER'S SIDE OF DASHBOARD HAS CURLED 3-4 INCHES UPWARDS. REST OF DASHBOARD ALSO CURLING UPWARDS BUT NOT AS BAD. NOW VISIBILITY IS DECREASED AND THE WINDSHIELD DEFOGGER TAKES LONGER TO DEFROST THE WINDSHIELD. FOMOCO WAS NOTIFIED OF THE PROBLEM AND DIDN'T DO ANYTHING TO CORRECT IT. EVEN A DEALERSHIP TRIED TO HELP, BUT WAS DENIED.*AK

(1) START CAR, DRIVE FOR 10-20 MINUTES. (2) EVERY TIME WITHIN 10-20 MINUTES, "O/D OFF" BLINKS. (3) BROUGHT TO 2 SERVICE CENTERS, BOTH PUT CAR ON COMPUTER, SAID "TCC SOLENOID" PROBLEM, NEEDED NEW SOLENOID. I REPLACED SOLENOID ($300), DROVE, FAILURE REPEATED. *NM

CONSUMER NOTICED THAT THE DASHBOARD WAS LOOSE AND MOVING UPWARD. THIS CAUSED POOR VISIBILITY TO THE DRIVER. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE DASHBOARD NEEDED TO BE REPLACED. *AK DASH BOARD CAME LOOSE VENT STICKING UP COVERING DRIVERS WINDSHIELD/VIEW. THE DASH BOARD IS PREVENTING THE DEFROSTER FROM WORKING. VEHICLE WAS RECALLED FOR THIS ISSUE BUT THE CONSUMER WAS NOT NOTIFIED. NOW THEY ONLY WILL FIX THE PROBLEM AT THE CONSUMERS EXPENSE. RECALL DID NOT DEAL WITHT HE SUBJECT OF THE INCIDENT. *TC

THE DASHBOARD WAS BULGING WHERE THE VENT WERE LOCATED. A RECALL WAS ISSUED, HOWEVER CONSUMER RECEIVED THE RECALL NOTICE TOO LATE AND DEALER REFUSED TO PERFORM REPAIRS. CONSUMER WAS UNABLE TO SEE THE HOOD OF THE VEHICLE DUE TO THE DASHBOARD. *AK

CHECK ENGINE LIGHT AND ABS LIGHT CAME ON/OFF, AND VEHICLE STOPPED IN THE MIDDLE OF TRAFFIC.*AK

THE DASHBOARD CRACKED AFTER BEING REPLACED ONCE. THE FIRST REPLACEMENT WAS DONE UNDER WARRANTY. MANUFACTURER STATED THAT THE WARRANTY EXPIRED. THE CRACK WAS ALL THE WAY ACROSS, AND THE VENTS WERE AFFECTED.*AK

THE DASHBOARD NEXT TO THE WINDSHIELD IS CURLED UP SO AS TO OBSTRUCT MY VISION AND CAUSE DEFROSTER VENTS TO NOT WORK PROPERLY. THE BLACK PLASTIC "VENT" IS LAYING THERE LOOSE AND RATTLING AGAINST THE INSIDE OF MY WINDSHIELD. I AM CONCERNED AS TO WHETHER THIS WILL EFFECT MY AIR BAG FUNCTION IF I WERE IN AN ACCIDENT. I WAS TOLD BY MY DEALER THAT THERE WAS A RECALL,BUT IT HAD EXPIRED, AND THEY COULDN'T HELP ME UNLESS I WANTED TO PAY ABOUT 350-400 DOLLARS FOR A "KIT" TO POSSIBLY REMEDY THE SITUATION. THE PROBLEM DID NOT MANIFEST ITSELF UNTIL AFTER THE RECALL WAS OVER. I FEEL THAT FORD IS WELL AWARE OF THIS PROBLEM AND SHOULD TAKE AN ACTIVE ROLE IN REPAIRING THIS DAMAGE TO MY DASHBOARD. THE IS A SAFETY ISSUE AS WELL AS AN UNSIGHTLY NUISANCE. I HOPE THIS HELPS SOMEONE GET SOME RELIEF FROM FORD CONCERNING THIS ISSUE. *LA

WHILE APPLYING THE BRAKE PEDAL WENT TO THE FLOOR. CONSUMER WAS ABLE TO CONTROL THE VEHICLE. ABS BRAKING LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER DROVE THE VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT BRAKE PADS AND ROTORS NEEDED TO BE REPLACED DUE TO WORN OUT PARTS. *AK

WHILE DRIVING 55 MPH, A LOUD NOISE WAS HEARD COMING FROM THE FRONT. THECONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR AN INSPECTION. THE MECHANIC REPLACED THE DRIVER SIDE FRONT COIL SPRING BECAUSE IT WAS CRACKED. PLEASE FILL IN ADDITIONAL INFORMATION. *JB *SC *JB

THE BLOWER SWITCH WILL NOT OPERATE IN THE FIRST THREE SETTINGS. IT WILL ONLY OPERATE IN THE FOURTH SETTING. *LA

THE TRANSMISSION IN MY 1999 MERCURY MYSTIQUE HASS BEEN SLIPPING FOR 2 YEARS AND IT FINALLY WENT OUT. WHEN I WENT TO HAVE IT REPAIRED, I HAD 2 REPAIR SHOPS TELL ME THEY COULD SELL ME A NEW OR REBUILT TRANSMISSION, BUT THEY WOULD SEE ME AGAIN IN A YEAR BECAUSE OF THE PROBLEMS WITH THIS CAR AND TRANSMISSIONS. I CAN'T FIND A RECALL THAT'S BEEN ISSUED. HOW CAN A NEW CAR HAVE SUCH POOR PROBLEMS WITH IT'S TRANSMISSION AND LINCLOLN MERCURY NOT DO ANYTHING ABOUT IT? I'VE TRIED FOR TWO YEARS AND NO HELP.

WHILE WAITING TO MAKE A LEFT TURN, ANOTHER VEHICLE GOING BETWEEN 50-55 MPH STRUCK CONSUMER'S VEHICLE HEAD ON. UPON IMPACT, AIR BAGS FAILED TO DEPLOY. *AK *LA THE OCCUPANT OF THE VEHICLE THAT WAS KILLED WAS SEATED IN THE REAR SEAT. ACCORDING TO THE PAR THE OCCUPANT WAS NOT BUCKLED. ACCORDING TO THE DETECTIVE THAT INVESTIGATED THE CRASH, THE IMPACT WAS NOT TO THE DIRECT FRONT OF THE VEHICLE. CW