Defect. FEDERAL MOGUL IS RECALLING 6,903 AFTERMARKET BALL JOINT ASSEMBLIES SHIPPED BETWEEN NOVEMBER 9, 2007 AND MARCH 26, 2008, WHICH MAY HAVE BEEN PACKAGED WITH INCORRECT NUTS. THE PART NUMBERS PACKAGED WITH INCORRECT NUTS ARE: K7147, K7329, K8683, AND 104353. THESE PARTS WERE MADE FOR USE ON THE VARIOUS VEHICLES LISTED ABOVE.
Risk. THE NUTS INCLUDED IN THE PACKAGING FOR THESE BALL JOINT ASSEMBLIES ARE MISSING THE INTENDED PREVAILING TORQUE (SELF-LOCKING) FEATURE. IF THE INCORRECT NUT WAS TO BECOME LOOSE, THE JOINING MEMBERS MAY LOOSEN LEADING TO A SEPARATION OF THE BALL JOINT. THIS MAY RESULT IN LOSS OF VEHICLE CONTROL, POSSIBLY RESULTING IN A VEHICLE CRASH.
Remedy. FEDERAL MOGUL WILL NOTIFY OWNERS AND REPLACE THE PARTS FREE OF CHARGE. THE RECALL BEGAN ON MAY 22, 2008. OWNERS CAN CONTACT FEDERAL MOGUL AT 877-489-6659.
Defect. CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
Risk. LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
Remedy. AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Filed Aug 18, 2000144,435 vehiclesFord Motor Company
Defect. VEHICLE DESCRIPTION: PASSENGER VEHICLES, LIGHT DUTY TRUCKS, SPORT UTILITY VEHICLES, AND MINI VANS EQUIPPED WITH TRW SEAT BELT BUCKLE ASSEMBLIES. THE BUCKLE BASE OF THESE SEAT BELT ASSEMBLIES WERE NOT PROPERLY HEAT TREATED AND THEREFORE DO NOT PASS THE LOAD BEARING REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 209, "SEAT BELT ASSEMBLIES."
Risk. IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED.
Remedy. DEALERS WILL INSPECT THE DATE CODE ON CERTAIN SEAT BELT BUCKLES OF YOUR VEHICLE AND REPLACE ALL SEAT BELT BUCKLES THAT FALL WITHIN THE SUSPECT DATE CODE RANGE. OWNER NOTIFICATION BEGAN OCTOBER 26, 2000. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Service Brakes, Hydraulic › Foundation Components00V075000
Filed Mar 9, 2000436,200 vehiclesFord Motor Company
Defect. VEHICLE DESCRIPTION: PASSENGER VEHICLES NOT EQUIPPED WITH THE ANTI-LOCK BRAKING SYSTEM (ABS). A PRESSURE CONSCIOUS REDUCING VALVE (PCRV) IN THE REAR BRAKES MAY BE SUBJECT TO CORROSION AND RESULT IN MALFUNCTION, WHEN OPERATED IN AREAS THAT USE SALT COMPOUNDS ON THE ROADWAY FOR DE-ICING OR DUST CONTROL.
Risk. IF BOTH PCRV'S MALFUNCTION, VEHICLE HANDLING COULD BE ADVERSELY AFFECTED DURING BRAKING AS A RESULT OF THE REAR WHEELS LOCKING, INCREASING THE RISK OF A CRASH.
Remedy. DEALERS WILL INSTALL IMPROVED PCRV'S IN THE REAR BRAKE SYSTEM. THIS RECALL WAS EXPANDED IN SEPTEMBER 2000 TO INCLUDE 1999 AND 2000 FORD CONTOUR, MERCURY MYSTIQUE AND COUGAR VEHICLES.
Filed Dec 29, 19991,381 vehiclesFord Motor Company
Defect. VEHICLE DESCRIPTION: PASSENGER VEHICLES. AN INCORRECT LABEL WAS INSTALLED ON THE DRIVER SIDE REAR DOOR. THIS LABEL CONTAINS INSTRUCTIONS FOR THE ACTIVATION OF THE CHILDPROOF SAFETY LOCKS.
Risk. THE OPERATOR OF THE VEHICLE MAY BELIEVE THE CHILDPROOF SAFETY LOCK WAS ACTIVATED WHEN IT WAS NOT, POTENTIALLY ALLOWING THE DOOR TO BE OPENED FROM THE INSIDE.
Remedy. OWNERS WILL BE PROVIDED WITH A REPLACEMENT LABEL AND INSTALLATION INSTRUCTIONS.
All 5 campaigns on file, newest first.
What owners reported
Newest filings
Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jun 18, 200855,600 milesVA
TL*THE CONTACT OWNS A 2000 MERCURY MYSTIQUE. THE CONTACT EXPERIENCED ENGINE HESITATION, LOSS OF POWER, AND SURGING IN HER VEHICLE. SHE WOULD LOSE ALL POWER AND HAVE TO WAIT A COUPLE OF MINUTES BEFORE THE VEHICLE WOULD RESTART. THE CONTACT COULD ONLY DRIVE FIVE MILES BEFORE THE FAILURE RECURRED. THE FAILURE OCCURRED WHEN THE ENGINE WAS WARM OR HOT. SHE TOOK THE VEHICLE TO A LOCAL GARAGE AND THEY STATED THAT THE FUEL PUMP WAS DEFECTIVE. THE CURRENT MILEAGE WAS APPROXIMATELY 56,000 AND FAILURE MILEAGE WAS APPROXIMATELY 55,600.
Electrical System › Instrument Cluster/Panel
Filed May 9, 200815,873 milesNJ
INSTRUMENT DASH PANEL COVER IS , AND HAS CONTINUED TO PEEL BACK AT THE DEFROST VENTS AT THE WINDSHIELD SINCE 2003. IT APPEARS THE GLUE HAD BEGUN TO FAIL. EACH TIME I BROUGHT MY CAR IN FOR SERVICE MY CONCERNS AND COMPLAINT OF THE DASH BOARD WERE LARGELY IGNORED. SIMPLY BLOWN OFF TO SAY IT WAS NOT COVERED UNDER THE WARRANTY. WHEN ASKED IF THERE HAD BEEN ANY RECALL OR WIDESPREAD COMPLAINTS I WAS TOLD NO TO BOTH QUESTIONS. IT WAS ONLY RECENTLY I DISCOVERED ON A GOVERNMENT RECALL SITE THERE HAD ACTUALLY BEEN A CUSTOMER SERVICE ACTION OFFERED TO ADDRESS THIS PROBLEM. I DID NOT RECEIVE THIS NOTIFICATION. I AM VERY DISSATISFIED TO LEARN THAT NOT ONLY WASN'T I NOTIFIED OF THIS OFFER, MY DIRECT QUESTIONS TOWARDS THIS CONCERN PRODUCED ANSWERS THAT WERE INACCURATE. THIS SITUATION TROUBLES ME DEEPLY AS I PREPARE FOR THE PURCHASE OF MY NEXT NEW CAR. I THINK. IS THIS THE HONESTY ( OR SHOULD I SAY LACK OF HONESTY FROM A CAR MANUFACTURER ) AS I DECIDE WHAT MANUFACTURERS VEHICLE AND SERVICE WILL BEST SATISFY MY EXPECTATIONS AS A NEW CAR CONSUMER. MY FAMILIES ARE LOYAL CUSTOMERS AND CURRENT OWNERS OF FORD, LINCOLN, MERCURY PRODUCTS. THESE INCLUDE LINCOLN CONTINENTAL, FORD EXPLORER, MERCURY MYSTIQUE , AND FORD TAURUS. I WAS LEANING TOWARDS THE PURCHASE OF THE 2009 MERCURY MARINER. IN LIGHT OF MY CURRENT FINDINGS I'M NOT SO SURE I WILL STILL CHOOSE ONE OF YOUR VEHICLES. HAVING RELATIVES WHO ARE CURRENTLY LONG TIME EMPLOYEES OF F,L,M, AS WELL AS RETIRED FAMILY MEMBERS FROM F,L,MERC. I KNOW THAT TH
Visibility › Defroster/Defogger/Hvac System
Filed Apr 13, 200850,000 milesFL
DASH HAS PEELED BACK BY WINDSHIELD, DEFROSTER SECTION POPPED OUT, AS TIME PROGRESSES THE DASH KEEPS PEELING BACK/RAISING UP...EVENTUALLY, IT WILL BE TOO HIGH TO SEE OVER. (I AM SHORT STATURE). *TR
Electrical System › Instrument Cluster/Panel
Filed Apr 12, 2008NJ
INSTRUMENT PANEL COVER IS WARPED. *TR
Electrical System › Alternator/Generator/Regulator
Filed Apr 10, 200888,081 milesIN
2000 MYSTIQUE LS, ENGINE STALL 7 TIMES OVER THE LAST 10 MONTHS. AFTER MULTIPLE REPAIRS, THE MERCURY DEALER COULD NOT FIND THE PROBLEM. PROBLEM STILL EXISTS. *TR
Suspension › Front › Springs › Coil Springs
Filed Apr 25, 200774,348 milesIL
FRONT LEFT COIL SPRING BROKE AND PUNCTURED TIRE WHILE BACKING FROM DRIVEWAY. NO INJURIES OR DAMAGE TO VEHICLE. BOTH FRONT COIL SPRINGS REPLACED BY FORD DEALER AT A COST OF ABOUT $300. TIRE DEALER REPLACED TIRE UNDER ROAD HAZARD WARRANTY. *JB
Visibility › Defroster/Defogger/Hvac System
Filed Mar 17, 200750,000 milesAE
I HAVE THE SAME EXACT DEFECT AS - CAMPAIGN NUMBER: DP06004 STRUCTURE VISIBILITY:DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER
Fuel System, Gasoline › Storage › Tank Assembly › Mounting
Filed Oct 9, 2006103,000 milesOH
PASSANGER SIDE FUEL TANK RETAINER STRAP CORRODED THROUGH AND YIELDED. DRIVER SIDE STRAP IS ALSO CORRODED AND NEEDS TO BE REPLACED BUT DID NOT YIELD. *NM
Unknown or Other
Filed Sep 4, 200663,000 milesMN
INSTRUMENT PANEL WARPAGE CAUSES LOSS OF DEFROSTER FUNCTION. *JB
Electrical System › Instrument Cluster/Panel
Filed Jul 28, 200638,463 milesNY
DT*: THE CONTACT STATED THAT THE VEHICLE'S DASH WARPED ON 10/15/06 CAUSING THE WINDSHIELD DEFROSTER VENT COVER TO POP OUT OF PLACE. THE VEHICLE WAS TAKEN TO THE DEALER SHORTLY AFTER AND DETERMINED THAT A TECHNICAL SERVICE BULLETIN 0346 WITH NHTSA ITEM #10001899 HAD EXPIRED. THE VEHICLE'S DASHBOARD WAS REPLACED ON 04/17/06. *AK
Structure
Filed Jun 22, 2006MN
DASHBOARD OF 2000 MERCURY MYSTIQUE HAS WARPED AND PRESENTS SAFETY HAZARD AS VISUAL DISTRACTION/OBSTRUCTION TO SAFE DRIVING. *NM
Unknown or Other
Filed Dec 29, 2005NJ
I AM THE OWNER OF A 2000 MERCURY MYSTIQUE LS AND THE DASHBOARD PAD IS DELAMINATING AND CURLING UP ON THE PASSENGER'S SIDE OF THE VEHICLE. I PREVIOUSLY HAD THE RECALL FIX THAT WAS ISSUED FOR IT DONE AND THIS WAS ONLY SOMEWHAT SUCCESSFUL AS IT DID ADDRESS THE DASH WARPAGE AROUND THE DEFROST VENT BUT NOW THE DASH HAS NOW BEGUN TO CURL UP AT THE BASTE OF THE WINDSHIELD. EVENTUALLY IT WILL CONTINUE TO CURL AND BEGIN TO OBSTRUCT MY VIEW OUT OF THE PASSENGER SIDE OF THE WINDSHIELD. *JB
Air Bags › Frontal › Sensor/Control ModuleCrash1 injured
Filed Oct 23, 200580,000 milesNE
RAINY DAY, SUV VEHICLE IN FRONT OF ME COMPLETELY STOPPED IN THE MIDDLE OF STREET TO MAKE A LEFT HAND TURN, HE MUST HAVE JUST STOPPED, BECAUSE WHEN I SLOWED DOWN TO BRAKE MY CAR SLID AND HIT HIM IN THE REAR, MY WHOLE FRONT OF CAR WAS SMASHED WITH THE RADIATOR PARTIALLY UP IN THE AIR, THE CAR TOTALLED, I WOULD SAY, YET THE AIR BAGS DID NOT DEPLOY, AND IT HAD DUAL AIR BAGS. I HAD A CUT ON MY NOSE, NOT BAD, BUT WITH BLEEDING INSIDE NOSE, AND LOWER BACK PAINS, MY HEAD HITTING STEERING WHEEL. ALSO MY BROTHER HAS PAINS IN HIS RIB WHICH WE ARE GOING TO THE DOCTOR FORTO HAVE XRAYS. I BELIEVE THESE AIR BAGS SHOULD HAVE DEPLOYED AT TIME OF IMPACT, I AM LUCKY TO BE ALIVE. PLEASE INVESTIGATE THIS . THANK YOU. *NM
Suspension › Rear › Springs › Coil Springs
Filed Jul 19, 2005NJ
DT REAR DRIVERS SIDE COIL SPRING I BROKE, BUT CONTAINED IT HASN'T COME OUT OF HOLDER. NOTICED THIS WHEN ROTATING THE TIRES. THERE IWAS A RECALL FOR THE FRONT COIL SPRINGS BUT NOT THE REAR. CONNTACTED F FORD, THEY DID NOT OFFER ANY ASSISTANTS. THE VEHICLE WAS DRIVEABLE,*AK BUT CONCERNED THAT THEY'LL BE A BLOW OUT.NOTICED THIS MORNING ON JULY 19, 2005. *AK
Fuel System, Gasoline
Filed Apr 27, 2005MO
TRANSMISSION REBUILT AT 45,000 MILES BY DEALER WHEN WE GOT IT BACK IT DIED AT A 1/4 OF A TANK OF GAS, SO WE CAN NEVER LET IT GO BELOW EVEN A HALF A TANK NOW. OVER DRIVE LIGHT FLASHES ON AND OFF PERIODICALLY THEN GOES OFF. AT 69,000 MILES CAR IS NOW CUTTING OUT LIKE IT DID WHEN IT FIRST HAD TRANSMISSION PROBLEMS.
Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Apr 5, 200542,000 milesOH
THE REAR WHEELS ARE LOCKING WHEN THE DRIVER IS SLOWING DOWN TO STOP. THIS OCCURS WHEN THE WEATHER IS COLD. THE OWNER WAS INFORMED BY A MECHANIC THAT THE REAR BRAKE ASSEMBLY WAS COMPLETELY RUSTED. THE OWNER CONTACTED THE MANUFACTURER, BUT RECEIVED NO ASSISTANCE. *AK THERE WAS A BAD NOISE WHEN THE VEHICLE WAS STARTED AND THE VEHICLE WOULD HESITATE WHEN TRYING TO INCREASE IN SPEED ALONG WITH HARD SHIFTING. RECALL CAMPAIGN # 00V075000. *SC
Engine and Engine Cooling
Filed Feb 2, 200571,800 milesFL
TURNING ONTO THE HIGHWAY VEHICLE SHUT DOWN, CAUSING THE VEHICLE TO CONTINUE ONTO THE HIGHWAY WITH NO POWER. VEHICLE WAS TOWED, AND THE ENGINE WAS FOUND TO BE DEFECTIVE.*AK
Visibility › Defroster/Defogger/Hvac System
Filed Feb 2, 2005FL
THE DEFROSTER DOES NOT OPERATE ,MAKING THE ABILITY TO SEE THE ROAD DIFFICULT DURING INCLEMENT WEATHER. MANUFACTURER WILL BE CONTACTED BY OWNER.*AK
Air Bags › FrontalCrash1 injured
Filed Jan 5, 200584,000 milesND
CONSUMER'S VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WHILE DRIVING 25 MPH . UPON IMPACT, AIR BAG DID NOT DEPLOY. *AK
Engine and Engine Cooling
Filed Dec 9, 200462,000 milesAL
THE DEALERSHIP INFORMED THE CONSUMER THAT THE INTAKE MANIFOLD WAS LEAKING GAS. THE DEALERSHIP REPAIRED THE INTAKE MANIFOLD. PLEASE PROVIDE MORE INFORMATION. *JB
Engine and Engine Cooling
Filed Nov 26, 200458,000 milesOH
CHECK ENGINE LIGHT STAYED ON. CONSUMER STATED NO ONE WAS ABLE TO DETERMINE THE CAUSE. NO CONTACT WITH THE MANUFACTURER. *AK
Structure
Filed Oct 26, 200454,600 milesMS
THE DASHBOARD WAS WARPED AND SEPARATED FROM THE FRONT WINDSHIELD. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Electrical System › 12v/24v/48v Battery › Cables
Filed Sep 30, 200453,529 milesCA
DEALER FOUND BATTERY CABLE OVER HEATED AND MELTED THE INSULATION. EVERYTHING IN THE CAR IS ORIGINAL WITH NO ADD-ON OR ALTERATION. SINCE WARRANTY EXPIRED IN MAY 2003, IT WILL COST 300 DOLLARS TO FIX IT.*AK
Visibility › Defroster/Defogger/Hvac System
Filed Aug 16, 2004NY
WELL OVER THE PERIOD OF THREE YEARS MY DASH BOARD HAS BEEN WORKING FINE UNTIL THIS SUMMER WHEN IT BEGAN TO MALFUCTION AND WARP. SOON AFTER MY GRILL FOR MY DEFROSTER POPPED OUT OF THE DASHBOARD AND AND BEGAN TO IMPROPERY DEFROST MY WINDSHIELD MAKING IT VERY DIFFICULT TO DRIVE. I RECIVED A NOTIFICATION JUST AFTER I PRUCHASED MY CAR ABOUT A DEFECT IN THE UNIT BUT NO RECALL WAS ISSUED SO THE TIME OF REPLACEMENT HAD EXPIRED AND NOTHING IS GOING TO BE DONE BECAUSE FORD REFUSES TO PAY FOR THE PARTS. *AK
Structure
Filed Jul 29, 2004IN
THE ADHESIVE FAILED ON THE LEATHER DASH AND THE DASH IS WARPING UP IN THE DRIVERS VIEW AND PULLING AWAY FROM THE INSTRUMENT PANEL. THE DEALER WANTS $500 TO REPAIR AND SAYS IT IS NOT COVERED UNDER THE EXTENDED WARRANTY THIS IS A MANUFACTURING DEFECT, SO WHY AM I PAYING FOR THE EXTEDED WARRANTY. *AK
Structure
Filed Jul 27, 200432,000 milesGA
AT 17,000 GLUE FAILED TOO HOLD PADDED COVERING IN PLACE,AT THIS TIME FIXED BY DEALERSHIP DESCRIBED AS DESIGN FLAW. AT 32,000 DASH FELL APART AGAIN. THIS TIME WAS TOLD WE FIXED IT ONCE DO NOT HAVE TOO AGAIN,BUT WOULD REPAIR FOR APPROXIMATELY $1000.00. I AM A WIDOW ON A FIXED INCOME AND CAN NOT DO IT.I HAVE CONTACTED THE DEALER SHIP AND FORD MOTOR AND WAS TOLD THEY WOULD NOT DO ANY THING ELSE UNLESS I PAID FOR IT. THE CAR IS BASICALLY A GOOD CARBUT THIS LETS MOISTURE GET IN BETWEEN DASH AND PADDING FROM DEFROSTER. *AK
Structure
Filed Jul 12, 200425,000 milesCA
DASHBOARD EXPANDED AND AIR-VENT IN DASHBOARD WAS EJECTED AND HAD TO BE REMOVED IN ORDER TO PREVENT IT BECOMING AIRBORNE IN THE EVENT OF A COLLISION. *LA
Structure
Filed Jun 4, 2004IA
THE CONSUMER STATED THAT THE VINYL OF THE DASHBOARD WAS SEPARATING FROM THE DASHBOARD AND THIS WOULD RESULT IN POOR VISIBILITY. *AK THE VENT BOWED AND HAD COME OUT AND CAUSED THE VINYL TO PULL AWAY FROM THE DASH. THE CONSUMER WAS TOLD THAT THE PROBLEM WAS DUE TO A MANUFACTURERS DEFECT BY TWO SEPARATE FORD DEALERS. THE LIP PN THE VENT WAS NOT EVEN 1/4 WIDE TO HOLD THE VINYL. THE CONSUMER FOUND THAT SEVEN OTHER CONSUMERS HAD EXPERIENCED THE SAME PROBLEM TWO OF WHICH WERE RECALLED. THE CONSUMERS VEHICLE WAS NOT COVERED UNDER THE RECALL. *SC *JB
Equipment › Appliance › Air Conditioner
Filed Jun 2, 200469,000 milesFL
THE AIR CONDITIONING HAS FAILED TWICE IN TWO YEARS IN A 2000 MERCURY MYSTIQUE GS. WHILE OFTEN CONSIDERED A LUXURY RATHER THAN A SAFETY ITEM, I LIVE IN SOUTH FLORIDA WERE IT IS ALREADY REACHED 95 DEGREES. LAST YEAR A DEVICE IN THE DASH HAD TO BE REPAIRED. THE MECHANIC SAID THAT THIS WAS A COMMON PROBLEM WITH THIS MODEL BUT THAT THE COMPANY WASN'T ISSUING A RECALL BECAUSE NOT ENOUGH PEOPLE COMPLAIN. THE NEW PROBLEM APPEARS TO BE THE AIR CONDITIONING FREEZING UP OR WITH THE BLENDOR; THE A/C IS COLD BUT BARELY BLOWS, EVEN WHEN ON HIGH. *AK
Unknown or Other
Filed Mar 9, 200456,711 milesNJ
VEHICLE HAS WARPAGE OF THE INSTRUMENT PANEL COVER AT THE FRONT EDGE OF THE INSTRUMENT PANEL COVER NEAR THE WINDSHIELD, ABOVE THE INSTRUMENT CLUSTER AND AROUND THE GLOVE COMPARTMENT. THE WARPAGE PREVENTS FRONT DEFOGGER FROM WORKING. THIS WAS TAKEN UP WITH THE DEALER WHO CONFIRMED IT WAS A RECALL, BUT WILL NOT BE HANDLED AS ONE NOW. THE DEALER OFFERED A COST TO DO THE REPAIR.
Structure
Filed Feb 21, 2004CA
WARPED DASHBOARD (RIGHT SIDE), POSSIBLY EFFECTING THE PROPER USE OF THE PASSENGER SIDE AIR BAG AND CAUSING THE DEFROST VENT ACROSS THE ENTIRE DASHBOARD TO BE LIFTED OUT OF ITS PROPER LOCATION, POSSIBLE CAUSING GRIEVOUS INJURIES TO ANYONE INVOLVED IN AN ACCIDENT IN THIS VEHICLE. *JB
Unknown or Other
Filed Jan 15, 200468,200 milesFL
THE DASHBOARD AND THE DASHBOARD FRAME JUST POPED OUT TWO DAYS AGO.ITS BENDING TOWARDS THE DIVERS SEAT. THERE IS A 3 INCHES GAP BETWEEN THE DASHBOARD AND THE CAR'S BODY ITSELF. MY CONCERN IS ABOUT THE PASSANGER'S AIR . IF IT ( THE DASHBOARD) KEEPS BENDING LIKE HAT THE THE AIR BAG COULD BLOW WHILE I'M DRIVING THE CAR. FOR ME IT IS A FACTORY DEFECT BECAUSE THE SERVICE ADVISOR TOLD ME THAT HE HAD SEVERAL COMPLAINS ABOUT THE SAME PROBLEM. HOW COULD A THREE YEAR OLD CAR HAVE THIS KIND OF PROBLEM?
Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jan 2, 200426,648 milesOH
FUEL PUMP FAILURE IN A 2000 MERCURY MYSTIQUE , CAUSING LOSS OF POWER TO ENGINE & LOSS OF POWER STEERING & BRAKES . I ALMOST HIT A LIGHT POLE TRING TO GET THE CAR PULLED OVER. THE AUTO ONLY HAS 2664 MILES ON IT. IF WIFE WOULD HAVE BEEN DRIVING , DOUBTFUL SHE WOULDNT HAVE BEEN ABLE TO KEEP CONTROL OF CAR , FORD KNOWS THEY HAVE A PROBLEM WITH FUEL PUMPS , WHEN ARE THEY GOING TO RESPONSABLE FOR THEIR ACTIONS. *AK
Structure
Filed Dec 4, 200345,000 milesPA
THE DASHBOARD COVER SEPARATED FROM DASH AND ROLLED UP. *NLM
Structure › Frame and Members
Filed Nov 5, 2003FL
THE DASHBOARD IS DETACHING FROM THE FRAME. *AK DASHBOARD DETACHED SO BAD IT IMPAIRED THE CONSUMER'S VISION. SHE FEARED THE AIR BAG WOULD DEPLOY WHILE VEHICLE WAS IN OPERATION. THE VENT STRIP THAT'S ATTACHED TO THE DASHBOARD, VIBRATES AGAINST THE WINDSHIELD. AFRAID THE CONSTANT TAPPING WOULD BREAK THE WINDSHIELD, CONSUMER CONTACTED THE DEALER. THERE WAS A RECALL BUT THEY REFUSED TO CORRECT THE PROBLEM. *PH
Air Bags
Filed Oct 31, 2003TX
DASHBOARD IS RISING UP ALL THE WAY ACROSS THE FRONT WINDSHIELD. CONSUMER IS CONCERNED THAT AIRBAG MAY BE EXPOSED. DEALER HAS BEEN CONTACTED. *AK
Structure
Filed Oct 8, 2003NC
DASHBOARD IS SEPARATING FROM STRUCTURE AND RAISING UPWARDS IN FRONT OF THE WINDSHIELD. AS A RESULT, AIR CONDITIONER VENTS ARE NOT FUNCTIONING PROPERLY. DEALER NOTIFIED. *AK
Engine and Engine Cooling › Engine
Filed Sep 10, 2003AL
IN MARCH OF 2002 THE DASH STARTING COMING UNGLUED AND ROLLING UP, WHICH CAUSED MY DEFOGGER TO POP OUT AND NOT DEFOG MY WINDSHIELD CORRECTLY. THE CAR ALSO STALLS OUT WHEN TAKING OFF FROM A STARTING POSITION OR CHANGING TO PASSING GEAR. THE ENGINE HAS TO THEN BE SHUT OFF AND RESTARTED FOR IT TO CLEAR UP. THIS WILL LAST ABOUT 30 MINUTES BEFORE IT HAPPENS AGAIN. *JB
Fuel System, Other
Filed Aug 25, 200347,000 milesNY
ON THE 476 NEAR PHILADELPHIA, MY 2000 MERCURY MYSTIQUE CHUGGED AND CONTINUED TO LOSE POWER AS WE CAREFULLY PULLED OVER TO THE SIDE OF THE RODE. THERE WAS ALMOST 1/2 TANK OF GAS AT THE TIME. AFTER ABOUT 2 MINUTES WE STARTED THE ENGINE BACK UP AND CONTINUED ON WITH OUR TRIP. FIFTY MILES DONE THE RODE, IT HAPPENED AGAIN. AFTER TWO MINUTES WE RESTARTED THE CAR AND WERE ABLE TO DRIVE TO OUR DESTINATION WITHOUT INCIDENT. I MUST ADD THAT THIS INCIDENT HAPPENED TWO TIMES BEFORE (WHEN THE CAR WAS FAIRLY NEW AND UNDER WARRENTY) WHEN THE GAS WAS AT 1/4 AND 1/8 OF A TANK RESPECTIVELY. WE VOWED NEVER TO LET THE GAS GET BELOW 1/4 AGAIN. WE WERE TOLD BY A MECHANIC THAT ON A TURN THE GAS PROBABLY SHIFTED AND BECAUSE IT WAS LOW THE GAS DID NOT GET THROUGH TO THE ENGINE. THIS TIME (AUG. 22) IT HAPPENED WITH A HALF OF A TANK OF GAS WITH VERY HEAVY TRAFFIC. WE WERE VERY LUCKY NOT TO HAVE HAD AN ACCIDENT. I CURRENTLY HAVE THE CAR AT A PHILADELPHIA DEALER AND HE IS YET TO GET THE INCIDENT TO REPLICATE ITSELF. IN THE MEANTIME I FEEL OUR CAR IS VERY UNRELIABLE AND WORRY ABOUT A POSSIBLE ACCIDENT IN THAT HEAVY TRAFFIC AREA OF PHILADELPIA. I HAVE DONE A RESEARCH FOR RECALLS AND COMPLAINTS. ALTHOUGH I HAVE NOT FOUND A RECALL, I DID SEE TWO OR THREE SIMILAR COMPLAINTS LISTED IN THE COMPLAINT SECTION. I AM HOPING THAT WE CAN GET TO THE BOTTOM OF THIS BEFORE TOO LONG.*AK
Power Train › Automatic Transmission › Gear Position Indication (prndl)
Filed Aug 22, 2003CO
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING OVERDRIVE LIGHT APPEARED ON THE DASHBOARD FOR TRANSMISSION, CAUSING, GEAR SHIFT TO FAIL AND SHUTDOWN. *AK
Air Bags › FrontalCrash
Filed Aug 12, 2003MO
WHILE DRIVING AT 40 MPH, IN ORDER TO AVOID AN ACCIDENT, VEHICLE ROLLED OVER, IT WAS CRASHED, AND NEITHER OF THE AIR BAGS DEPLOYED. CONSUMER AND OCCUPANT WERE WEARING SEAT BELTS WHICH SAVED THEIR LIVES. AIR BAG WARNING LIGHT PRIOR TO THE ACCIDENT WAS ON. *AK
Engine and Engine Cooling › Engine
Filed Aug 1, 2003NY
WHILE TRAVELING ON THE HIGHWAY THERE WAS KNOCKING NOISE COMING FROM UNDERNEATH THE VEHICLE. *AK
Structure
Filed Jun 10, 2003NY
DASHBOARD ATTACHED TO VEHICLE IS FALLING APART AND OBSTRUCTING DRIVER'S VISION. *AK
Structure
Filed May 22, 200332,800 milesFL
DEFROST VENT POPPED OUT AND DASH IS LIFTING UP OBSTRUCTING BOTTOM PORTION OF DRIVER'S VIEW. *NLM
Structure
Filed Apr 22, 200328,000 milesVA
DASHBOARD IN 2000 MERCURY MYSTIQUE IS PEELING AWAY FROM REST OF CAR LOSING DEFROST VENT AND OBSTRUCTING THE VIEW OF DRIVER AND PASSENGERS. *NLM
Structure
Filed Jan 31, 200345,000 milesCA
WHILE DRIVING INSTRUMENT PANEL WOULD FOG UP, CAUSING A DISTRACTION.*AK UNDERSIDE OF DASH BECAME UNGLUED ON DRIVER'S SIDE DEFOGGER OPENING NEAREST THE WINDSHIELD. *TT
Air Bags › Frontal
Filed Dec 2, 2002NE
WHILE TRAVELING ON THE HIGHWAY THE AIRBAG LIGHT APPEAR ON THE DASHBOARD PANEL. PLEASE FURNISH ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS
Air Bags › FrontalCrash1 injured
Filed Aug 21, 2002CA
CONSUMER'S VEHICLE WAS INVOLVED IN A COLLISION TRAVELLING APPROXIMATELY 20-25MPH AND WAS HIT ON THE PASSENGER'S SIDE DOOR. UPON IMPACT, AIR BAGS DID NOT DEPLOY. *AK BOTH FRONT AND REAR BUMPERS WERE OFF TRACK. THE FRONT RIGHT & REAR DOORS WERE PUSHED 2 FEET INTO THE DRIVERS SIDE, WITH THE FRONT & REAR SEATS. THE CONSUMER SUFFERED A BROKEN NOSE , BROKEN CLAVICAL IN 2 PLACES, 4 BROKEN RIBS, FACIAL IMPAIRMENT AND CRACKED THE FRONT BRIDGE IN MOUTH. (VEHICLE WAS TOTALLED) *SCC
Air Bags › FrontalCrash
Filed Jun 28, 2002CA
WHILE DRIVING AT 30MPH IN A SIDE COLLISION NONE OF THE AIR BAGS DEPLOYED. VEHICLE WAS SALVAGED.*AK
Engine and Engine Cooling › Engine › Gasoline
Filed May 16, 2002GA
VEHICLE STALLS INTERMITTENTLY WHEN COMING TO A STOP, DEALER HAS REPLACED THE POWER STEERING PRESSURE SWITCH, HOWEVER THAT DID NOT REMEDY THE PROBLEM.*JB IDLE AIR CONTROL WAS ALSO REPLACED. *TT
Complaints 1-50 of 63, newest first, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Apr 14, 2008. Source: NHTSA Office of Defects Investigation.